Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Authors

  • Edem Max Azila-Gbettor Ho Polytechnic
  • Simon Mesa Kwodjo Avorga
  • Lydia Sylvia Danku
  • Eli Ayawo Atatsi

Abstract

This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix. Keywords: Servicescape/physical evidence; quality healthcare delivery; public hospitals; quality service JEL Classifications: L83; M1; M3

Downloads

Download data is not yet available.

Author Biography

Edem Max Azila-Gbettor, Ho Polytechnic

Department of Accountancy

Downloads

Published

2013-08-27

How to Cite

Azila-Gbettor, E. M., Kwodjo Avorga, S. M., Danku, L. S., & Atatsi, E. A. (2013). Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing, 3(4), 153–163. Retrieved from https://econjournals.com/index.php/irmm/article/view/552

Issue

Section

Articles
Views
  • Abstract 138
  • PDF 179