Differentiating Relationships in the Workplace: A Cultural Perspective

Haslina Halim, Hassan Abu Bakar, Bahtiar Mohamad

Abstract


This study aimed to examine the constructs that constitute relationship differentiation in leader-member exchange relationships, which would provide unique theoretical insights and pragmatic applications for communication in the Malaysian workplace. Six-hundred questionnaires were distributed to employees of government, semi-government, and private organizations (N=479).  Results revealed that leader conceptual skills, communication openness, and trust contributed towards organizational citizenship behavior. Cultural considerations were invoked to explain certain findings of this study.

Keywords: Leader-Member Exchange (LMX), Communication Dialogue

JEL Classification: M14


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