Sanyal, Shouvik, Dhofar University , Salalah, Sultanate of Oman, Oman

• International Review of Management and Marketing Vol. 6 No. 2 (2016) - Articles
  An Analysis of the Impact of Service Quality and Passenger Satisfaction on Passenger Preference for Airlines : A Study of the Indian Aviation Sector
  Abstract  PDF
• International Review of Management and Marketing Vol. 6 No. 4 (2016) - Articles
  The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India
  Abstract  PDF