Osarenkhoe A, Komunda MB, Byarugaba JM. Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty. IRMM [Internet]. 2017 Jan. 13 [cited 2024 Dec. 18];7(1):197-208. Available from: https://econjournals.com/index.php/irmm/article/view/3309