Hisam, Mohammed Wamique, Shouvik Sanyal, and Moinuddin Ahmad. “The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India”. International Review of Management and Marketing 6, no. 4 (October 25, 2016): 851–856. Accessed May 4, 2024. https://econjournals.com/index.php/irmm/article/view/2990.