Magasi, Chacha, Robert Galan Mashenene, and Dorice Munuo Ndengenesa. “Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-Examination of SERVQUAL Model”. International Review of Management and Marketing 12, no. 3 (May 14, 2022): 18–25. Accessed April 24, 2024. https://econjournals.com/index.php/irmm/article/view/13040.