Rostan, Pierre, and Alexandra Rostan. “Assessing the Predictive Power of Customer Satisfaction for Financial and Market Performances: Price-to-Earnings Ratio Is a Better Predictor Overall”. International Review of Management and Marketing 2, no. 1 (January 22, 2012): 59–74. Accessed November 23, 2024. https://econjournals.com/index.php/irmm/article/view/151.