Ilias, Norazlina, Nik Kamaruzaman Abdulatiff, Wan Zuriati Wan Zakaria, and Norlidawahi Wahab. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing 6, no. 4 (October 25, 2016): 915–920. Accessed December 22, 2024. https://econjournals.com/index.php/irmm/article/view/3053.