Kiseleva, Elena M., Marina L. Nekrasova, Marina A. Mayorova, Marina N. Rudenko, and Vadim S. Kankhva. “The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity”. International Review of Management and Marketing 6, no. 6S (August 18, 2016): 95–103. Accessed November 22, 2024. https://econjournals.com/index.php/irmm/article/view/2930.