Han, Xiaomei, Hamrila Abdul Latif, and Chin-Hong Puah. “What Drives Satisfaction in Fresh E-Commerce? Evidence from Review-Based Topic and Sentiment Analysis”. International Review of Management and Marketing 16, no. 1 (November 11, 2025): 267–274. Accessed January 30, 2026. https://econjournals.com/index.php/irmm/article/view/21172.