Tang, C., C. R. Seal, S. E. Naumann, and K. Miguel. “Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions”. International Review of Management and Marketing, vol. 3, no. 2, Mar. 2013, pp. 50-57, https://econjournals.com/index.php/irmm/article/view/397.