Min, K. W., A. A. Homaid, M. S. Minai, and A. Y. M. Zain. “Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective”. International Review of Management and Marketing, vol. 6, no. 4, Oct. 2016, pp. 1005-12, https://econjournals.com/index.php/irmm/article/view/3041.