Daqar, Mohannad A. M. Abu, and Ahmad K. A. Smoudy. “The Impact of Consumer Buying Behavior on Customer Relationship Management in the Banking Sector”. International Review of Management and Marketing, vol. 9, no. 4, July 2019, pp. 39-46, https://econjournals.com/index.php/irmm/article/view/8151.