Seid, Rahma Ahmed, et al. “Elevating Employee Performance: The Role of Soft Skills in Optimizing Performance at Tikur Anbesa Specialized Hospital in the Ethiopian Health Sector: Mediating Role of Compassion Satisfaction and Patient Health Literacy”. International Review of Management and Marketing, vol. 16, no. 5, July 2026, pp. 33-46, doi:10.32479/irmm.23581.