Toymentseva, I. A., Sosunova, L. A., Kornev, V. and Natalia, P. K. (2016) “Quality Management at Service Business: Theoretical and Methodological Aspects”, International Review of Management and Marketing, 6(5S), pp. 274–280. Available at: https://econjournals.com/index.php/irmm/article/view/2831 (Accessed: 29 March 2024).