Rostan, P. and Rostan, A. (2012) “Assessing the Predictive Power of Customer Satisfaction for Financial and Market Performances: Price-to-Earnings Ratio is a Better Predictor Overall”, International Review of Management and Marketing, 2(1), pp. 59–74. Available at: https://econjournals.com/index.php/irmm/article/view/151 (Accessed: 28 April 2024).