HANIF, M. I.; AHSAN, M.; BHATTI, M. K.; LOGHARI, M. S. The Effect of Electronic Customer Relationship Management on Organizational Performance with Mediating Role of Customer Satisfaction. International Review of Management and Marketing, [S. l.], v. 10, n. 5, p. 138–147, 2020. Disponível em: https://econjournals.com/index.php/irmm/article/view/9934. Acesso em: 2 may. 2024.