HAMID, M. S. B. S.; BAXTER, G.; WILD, G. Passenger Perceptions towards Service Quality of Airlines Based in Singapore. International Review of Management and Marketing, [S. l.], v. 11, n. 1, p. 78–91, 2021. Disponível em: https://econjournals.com/index.php/irmm/article/view/9096. Acesso em: 2 may. 2024.