SAMAWI, G. A.; ABU-TAYEH, B. K.; YOSEF, F.; MADANAT, M.; AL-QATAWNEH, M. I. Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan. International Review of Management and Marketing, [S. l.], v. 8, n. 1, p. 28–35, 2018. Disponível em: https://econjournals.com/index.php/irmm/article/view/5819. Acesso em: 28 apr. 2024.