MANG’UNYI, E. E.; GOVENDER, K. K. Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students. International Review of Management and Marketing, [S. l.], v. 7, n. 3, p. 299–309, 2017. Disponível em: https://econjournals.com/index.php/irmm/article/view/4333. Acesso em: 16 may. 2022.