ABDOLALIPOUR, A.; NAZEMI, J.; TOLOIE ESHLAGHI, A.; HOSSEINZADEH LOTFI, F. A Mixed Bi-level Model to Correspond Service Recovery Chain. International Review of Management and Marketing, [S. l.], v. 7, n. 2, p. 104–107, 2017. Disponível em: https://econjournals.com/index.php/irmm/article/view/4000. Acesso em: 20 apr. 2024.