TANG, C.; SEAL, C. R.; NAUMANN, S. E.; MIGUEL, K. Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions. International Review of Management and Marketing, [S. l.], v. 3, n. 2, p. 50–57, 2013. Disponível em: https://econjournals.com/index.php/irmm/article/view/397. Acesso em: 3 may. 2024.