RAHMAN, M. K. A.; HARON, S. A.; PAIM, L.; OSMAN, S.; YUNUS, N.; WEE, H. The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling. International Review of Management and Marketing, [S. l.], v. 6, n. 7S, p. 209–213, 2016. Disponível em: https://econjournals.com/index.php/irmm/article/view/3255. Acesso em: 27 apr. 2024.