KURNIAWAN, P.; SIDHARTA, I. SERVQUAL on Brand Image and Relationship Equity. International Review of Management and Marketing, [S. l.], v. 6, n. 4, p. 866–871, 2016. Disponível em: https://econjournals.com/index.php/irmm/article/view/3062. Acesso em: 27 apr. 2024.