TOYMENTSEVA, I. A.; SOSUNOVA, L. A.; KORNEV, V.; NATALIA, P. K. Quality Management at Service Business: Theoretical and Methodological Aspects. International Review of Management and Marketing, [S. l.], v. 6, n. 5S, p. 274–280, 2016. Disponível em: https://econjournals.com/index.php/irmm/article/view/2831. Acesso em: 19 apr. 2024.