MIKHAYLOV, A. S.; MIKHAYLOVA, A. A. Customer Relationship Management in Public Transportation: A Comparative Analysis. International Review of Management and Marketing, [S. l.], v. 6, n. 5S, p. 221–226, 2016. Disponível em: https://econjournals.com/index.php/irmm/article/view/2823. Acesso em: 3 may. 2024.