REDDA, E. H.; VAN DEVENTER, M. Retail Banking Service Quality and Customer Loyalty: The Role of Trust and Commitment as Mediators. International Review of Management and Marketing, [S. l.], v. 13, n. 5, p. 18–25, 2023. DOI: 10.32479/irmm.14658. Disponível em: https://econjournals.com/index.php/irmm/article/view/14658. Acesso em: 10 may. 2024.