TOYMENTSEVA, Irina A.; SOSUNOVA, Lilyana A.; KORNEV, Vyacheslav; NATALIA, P. Karpova. Quality Management at Service Business: Theoretical and Methodological Aspects. International Review of Management and Marketing, [S. l.], v. 6, n. 5S, p. 274–280, 2016. Disponível em: https://econjournals.com/index.php/irmm/article/view/2831. Acesso em: 26 sep. 2024.