ELSHAWESH, Yousef; WADA , Isah. Service Quality and Customer satisfaction: The Mediating Role of Customer Delight. International Review of Management and Marketing, [S. l.], v. 16, n. 2, p. 273–287, 2026. DOI: 10.32479/irmm.21607. Disponível em: https://econjournals.com/index.php/irmm/article/view/21607. Acesso em: 19 feb. 2026.