KIGEN, Fiona; DE VILLIERS, Marike Venter. Decoding the Symphony of Satisfaction, Commitment and Trust as Predictors of Customer Loyalty in Demarketing Situations. International Review of Management and Marketing, [S. l.], v. 14, n. 5, p. 235–249, 2024. DOI: 10.32479/irmm.16780. Disponível em: https://econjournals.com/index.php/irmm/article/view/16780. Acesso em: 21 dec. 2024.