EPOSI, E. M. Enhancing the Quality-Of-Service Management for Managers and Frontline Employees: The Case of Post Office Services, South Africa. International Review of Management and Marketing, [S. l.], v. 14, n. 4, p. 46–60, 2024. DOI: 10.32479/irmm.16478. Disponível em: https://econjournals.com/index.php/irmm/article/view/16478. Acesso em: 18 jul. 2024.