Oktrivina, D. S. Amelia, Sugeng Suroso, Bambang Purwoko, and Tri Widyastuti. “Performance the Malcolm Baldrige on State Electricity Company (PLN) in Indonesia”. International Journal of Economics and Financial Issues 7, no. 5 (October 31, 2017): 413–416. Accessed May 23, 2022. https://econjournals.com/index.php/ijefi/article/view/5256.