Template-Type: ReDIF-Article 1.0 Author-Name: Goknil N. Kocak Author-Workplace-Name: University of Mersin, Turkey Author-Name: N. Serdar Sever Author-Workplace-Name: Anadolu University, Turkey Title: Should I Take It or Should I Not? Exploration of Students’ Course Choice as a Product Abstract: This study aims to explore the components of students’ course selection process and overlooking these components from marketing perspective. Three focus groups were administered. Data revealed that the focus groups participants’ responses are congregated in two main categories: (1) WOM related evaluations. (2) Official concerns based evaluations. The WOM related evaluations were emerged as follows; (1.1) instructors’ in-class performance, (1.2) the degree of attractiveness of course-related virtual environment, (1.3) the toughness of course assignments and their grading policies. Official concerns based evaluations were surfaced as follows; (2.1) level of academic and practical experience of instructors (2.2) the use of computer-enhanced learning technologies. Like consumer purchase decision process it is observed that, students too seek reliable information and gather information mainly from senior students in the form of WOM activities; and courses and instructors’ performance factors which are counterparts of product and services in academia are evaluated based on information in WOM activities. Classification-JEL: M31 I20 Keywords: Product choice, WOM, students, focus group, exploration, virtual environment. Journal: International Review of Management and Marketing Pages: 1-7 Volume: 1 Issue: 1 Year: 2011 Month: April File-URL: http://www.econjournals.com/index.php/irmm/article/download/15/4 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/15/4 File-Format: text/html Handle: RePEc:eco:journ3:2011-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Dilek Pencepe Author-Workplace-Name: Cag University, Turkey Author-Name: Onur Celik Author-Workplace-Name: Cag University, Turkey Title: The Effect of Communication Medium and Container Location on Paper Recycling: A Case Study Abstract: The global resource consumptions are in advanced day by day nevertheless world has limited sources, which should be used for boundless needs of humanity. Due to the fact that governments and the firms are try to find the way to make the sources sustainable. Recycling is one of the best ways to make sources renewable. For this purpose, the main aim of the study is to determine the effect of container location and communication medium on waste paper quantity. Experimental design was performed in two tiers to achieve this aim. The study was applied in Cag University and ttest was conducted to the obtained data. According to the score of t-test results H1 and H2 are statistically significant. Based on these results, the proximity of containers and the use of communication medium are positively effect on the waste paper quantity. Classification-JEL: D83 Keywords: Paper Recycling, Communication Medium, Container Location Journal: International Review of Management and Marketing Pages: 8-13 Volume: 1 Issue: 1 Year: 2011 Month: April File-URL: http://www.econjournals.com/index.php/irmm/article/download/10/3 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/10/3 File-Format: text/html Handle: RePEc:eco:journ3:2011-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Bederiana Shyti Author-Workplace-Name: University A Xhuvani, Albania Title: The use of Information and Communication Technologies from the Students of Elbasan University Abstract: This article analyses the use of information and communication technologies from the students of Elbasan University, which is one of the biggest and the most important universities in Albania. The data was collected through a questionnaire designed specifically for this study during two time periods: the first period was December 2004- June 2005 and the second one was during the year 2010. The analysis makes a comparison of the data for these two periods, which indicates that information and communication technologies are part of the students and their family’s life. While some of them, such as mobile phones, are already widely used from the students, others like the Internet are still far. Therefore, this paper suggests that it is necessary to develop several specific policies in order to improve the actual situation. Classification-JEL: D83 Keywords: information and communication technologies Journal:International Review of Management and Marketing Pages: 14-18 Volume: 1 Issue: 2 Year: 2011 Month: June File-URL: http://www.econjournals.com/index.php/irmm/article/download/9/9 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/9/9 File-Format: text/html Handle: RePEc:eco:journ3:2011-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Dilek Pencepe Author-Workplace-Name: Cag University, Turkey Author-Name: Ozlem Ozturk Author-Workplace-Name: Cukurova University, Turkey Title: Development of Communication Technologies in Turkey: A General Overview Abstract: Communication is a system that senders have possibility to send message to receiver in general meaning. It is considered that as a modern Turkish economy should use communication systems largely. It is critically important to show Turkey’s usage of communication technologies as a country that keeps up with new developments in the world. Communication tools that examined in this study are postal services, newspaper and magazines, fixed-line telephone and mobile phone, internet. According to examined period it is resulted that the usage of communication tools increased. It is observed that some communication tools usage decreased caused by different factors in some terms. Classification-JEL: D83 Keywords: Communication, Communication Technologies, Turkey Journal:International Review of Management and Marketing Pages: 19-24 Volume: 1 Issue: 2 Year: 2011 Month: June File-URL: http://www.econjournals.com/index.php/irmm/article/download/24/15 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/24/15 File-Format: text/html Handle: RePEc:eco:journ3:2011-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Manju Smita Dash Author-Workplace-Name: Utkal University, India Title: Next-Generation Retailing In India: An Empirical Study Using Factor Analysis Abstract: The retail landscape in India is changing rapidly and is being scrutinized by large scale investments by foreign and domestic players. Market liberalization and changing consumer behavior have sown the seeds of a retail transformation. Indian retailing is growing fast and imparting the consumer preferences across the country. Today retailing is largest contributing sector to country's GDP i.e. 10% as compared to 8% in China, 6% in Brazil. Modern retailing is capable of generating employment opportunities for 2.5 million people by 2010 in various retail operations and over 10 million additional workforces in retail support activities. Organized retail which presently account for only 4-6 percent of the total market is likely to increase its share to over 30% by 2013.It offers huge potential for growth in coming years. India is becoming most favore retail destination in the world. Classification-JEL: L81 Keywords: Organized retail, Hyper market, next generation retail, specialty stores, Supply chain Journal:International Review of Management and Marketing Pages: 25-35 Volume: 1 Issue: 2 Year: 2011 Month: June File-URL: http://www.econjournals.com/index.php/irmm/article/download/18/14 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/18/14 File-Format: text/html Handle: RePEc:eco:journ3:2011-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Jaroslav Dado Author-Workplace-Name: Matej Bel University, Slovakia Author-Name: Janka Taborecka Petrovicova Author-Workplace-Name: Matej Bel University, Slovakia Author-Name: Dejan Riznic Author-Workplace-Name: University of Belgrade, Serbia Author-Name: Tamara Rajic Author-Workplace-Name: University of Belgrade, Serbia Title: An Empirical Investigation into the Construct of Higher Education Service Quality Abstract:The paper addresses the issue of higher education service quality measurement and stresses the need of devising psychometrically as well as diagnostically sound measurement instruments, suitable to the context being investigated. The study builds upon the SERVQUAL scale, the inventory successfully tried and tested across a broad spectrum of service industries. Notwithstanding significant resemblance with the original five dimensions of service quality, research findings indicate six-dimensional structure of the construct of higher education service quality. Study performed on a sample of Engineering Management students reveals perceptions falling short of expectations across all of the determinants of service quality. The largest negative gap between students’ perceptions and expectations has been discovered concerning the potential for future career development, whereas research findings indicate the same dimension to be the most important predictor of students’ future behavioral intentions. In an attempt to inspire further interests in this field, managerial implications and directions for future research have been discussed. Classification-JEL: L84 M31 Keywords: higher education, service quality measurement, SERVQUAL Journal:International Review of Management and Marketing Pages: 30-42 Volume: 1 Issue: 3 Year: 2011 Month: September File-URL: http://www.econjournals.com/index.php/irmm/article/download/35/25 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/35/25 File-Format: text/html Handle: RePEc:eco:journ3:2011-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sinem Aydogdu Author-Workplace-Name: Okan University, Turkey Author-Name: Baris Asikgil Author-Workplace-Name: Mimar Sinan University, Turkey Title: An Empirical Study of the Relationship Among Job Satisfaction, Organizational Commitment and Turnover Intention Abstract:This study conducted on 100 employees from production sector and 82 employees from service provider sector. The relationship among job satisfaction, organizational commitment and turnover intention are investigated to determine statistically significant relations. The results of the study support the hypotheses. Job Satisfaction has a significant and positive relationship with three dimensions of organizational commitment and turnover intention has a significant and negative relationship with job satisfaction and organizational commitment. Classification-JEL: D23 J28 J63 L29 Keywords: Job Satisfaction, Organizational Commitment, Turnover Intention. Journal:International Review of Management and Marketing Pages: 43-53 Volume: 1 Issue: 3 Year: 2011 Month: September File-URL: http://www.econjournals.com/index.php/irmm/article/download/30/24 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/30/24 File-Format: text/html Handle: RePEc:eco:journ3:2011-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Murad Yüksel Author-Workplace-Name: Balýkesir University, Turkey Author-Name: Bedriye Tunçsiper Author-Workplace-Name: Balýkesir University, Turkey Title: The Relationship Between Mobbing and Organizational Commitment in Workplace Abstract: The concept which is called mobbing in work place means that a person is the subject of consistent negative behaviors of one or numerous individuals in a certain period of time. When the related literature is analyzed, it is observed that there is a limited number of studies focusing on the mobbing and organizational commitment. In these regards, the primary aim of this study is to test if there is a relation between mobbing in working place and organizational commitment of employees. Classification-JEL: M12 Keywords: Mobbing, Organizational Commitment, Intend to Leave. Journal:International Review of Management and Marketing Pages: 54-64 Volume: 1 Issue: 3 Year: 2011 Month: September File-URL: http://www.econjournals.com/index.php/irmm/article/download/33/30 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/33/30 File-Format: text/html Handle: RePEc:eco:journ3:2011-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Sinem AYDOGDU Author-Workplace-Name: Okan University, Institute of Social Sciences, Turkey Author-Name: Baris ASIKGIL Author-Workplace-Name: Mimar Sinan Fine Arts University, Faculty of Science and Letter, Turkey Title: The Effect of Transformational Leadership Behavior on Organizational Culture: An Application in Pharmaceutical Industry Abstract: In this study, conducted on 96 employees from production sector in a pharmaceutical company, the effect of transformational leadership behavior on organizational culture is investigated to determine statistically significant relations. The results of the study support the hypotheses. Transformational leadership behavior has a positive and significant correlation between the components of organizational culture such as long / short term orientation, masculinity / feminity, power distance, individualism / collectivisim and uncertainity avoidance. Classification-JEL: L20 M19 Keywords: Transformational Leadership; Organizational Culture Journal:International Review of Management and Marketing Pages: 65-73 Volume: 1 Issue: 4 Year: 2011 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/32/55 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/32/55 File-Format: text/html Handle: RePEc:eco:journ3:2011-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Vikas Gautam Author-Workplace-Name: ICFAI University, Dehradun, India. Title: Investigating the Moderating Role of Corporate Image in the Relationship between Perceived Justice and Recovery Satisfaction: Evidence from Indian Aviation Industry Abstract: In the context of present research, author attempts to bridge the gaps in the literature by investigating perceived justice dimensions and to examine whether brand image plays moderating role in the relationships between perceived justice and recovery satisfaction. The study is based on primary data, collected from the air customers in developing country, India. The first model of the hierarchical regression analyses indicated that all three justice dimensions of distributive justice, procedural justice, and interactional justice are positively related to recovery satisfaction, and the effect of distributive justice on recovery satisfaction was stronger than interactional justice, and subsequently, effect of interactional justice on recovery satisfaction was stronger than procedural justice. The results also confirmed that all three interaction terms were significant, which shows that corporate image plays a moderating role between perceived justice dimensions and recovery satisfaction. Classification-JEL: C10 L93 M31 Keywords: Corporate image, distributive justice, procedural justice, interactional justice, Indian aviation industry Journal:International Review of Management and Marketing Pages: 74-85 Volume: 1 Issue: 4 Year: 2011 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/50/56 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/50/56 File-Format: text/html Handle: RePEc:eco:journ3:2011-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Hung-Ming Lin Author-Workplace-Name: Department of Business Administration Minghsin University of Science and Technology, Taiwan Title: Taiwanese Consumers’ Internet Decision-Making Styles: The Role of Perceptions of the Internet Abstract: The purpose of this study is to explore the relationship between online consumers’ perceptions and decision-making styles regarding the Internet. Four perceptions and six decision-making styles were administered. Data were gathered from 454 consumers with online shopping experience in Taiwan. It was found that, of the four perceptions of Tool, Technology, Toy and Tour, consumers are more inclined to view the Internet as a ‘Tool’ or as ‘Technology.’ The results indicate that consumers who hold the ‘Tool’ perception of the Internet are positively correlated to the Perfectionism consciousness decision-making style, but negatively relate to Brand consciousness, Novel-fashion consciousness and Brand-loyalty consciousness. Consumers with ‘Toy’ perceptions tend to show relatively less preference for the Perfectionism consciousness style, but more for content, such as Brand consciousness, Novel-fashion consciousness, Confused by overchoice, and Brand-loyalty consciousness. No significant correlation was observed between the ‘Technology’ and ‘Tour’ perceptions and the six Internet decision-making styles. Classification-JEL: M31 Keywords: Internet Perceptions, Consumers’ Decision-Making Styles, Taiwan Journal:International Review of Management and Marketing Pages: 86-92 Volume: 1 Issue: 4 Year: 2011 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/72/57 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/72/57 File-Format: text/html Handle: RePEc:eco:journ3:2011-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Bettina Lis Author-Workplace-Name: Gutenberg University of Mainz, Institute of Media Studies and Communication Mainz, Germany Author-Name: Heinz-Werner Nienstedt Author-Workplace-Name: Gutenberg University of Mainz, Mainz, Germany. Author-Name: Patrick Proner Author-Workplace-Name: Gutenberg University of Mainz, Mainz, Germany. Author-Name: Gözde Yalazi Author-Workplace-Name: Gutenberg University of Mainz, Mainz, Germany. Title: SMEs Going Global: A Comparison of the Internationalization Strategies of Publishers and Online Social Networks Abstract: Up to now, most research has been conducted on the internationalization strategies of large media companies and groups. But tapping new foreign markets is also relevant to small- and medium-sized enterprises (SMEs) of all media sectors. This paper therefore focuses on the internationalization strategies of different types of media SMEs. It aims at describing and comparing the motives for becoming an international player as well as the specific market selection, market entry, and market development strategies. Furthermore, it focuses on the main organizational implications. On the basis of a multiple-case design we compare two German regional newspaper publishers with two German special interest publishers and two online social business networks. Results show similarities and differences between these media sectors according to the nature of the media businesses. The cases also highlight the importance of international management skills also in the context of SMEs. Classification-JEL: L82 M16 Keywords: Internet Internationalization; SME; Media Journal:International Review of Management and Marketing Pages: 1-9 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/110/88 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/110/88 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Manjusmita Dash Author-Workplace-Name: Department of Business Administration, Utkal University, Vani vihar, India Author-Name: Kulveen Kaur Author-Workplace-Name: Department of Commerce, Utkal University, Vani Vihar, India Title: Youth Entrepreneurship as a Way of Boosting Indian Economic Competitiveness: A Study of Orissa Abstract: Recently, interest in youth entrepreneurship has been fuelled due to high levels of unemployment amongst young people and as a way to foster employment opportunities or to address social exclusion. Youth entrepreneurship has gained more importance in recent years in many countries, with increased interest in entrepreneurship as a way of boosting economic competitiveness and promoting regional development. Based on survey and interview of the young entrepreneurs through a structured questionnaire in Bhubaneswar and Cuttack, the twin cities of Orissa, the researchers have made an attempt to study the factors contributing to the promotion of young entrepreneurs to start up their own enterprise, to find out the constraints that impedes and prospects that motivates the young people in starting and running a business and to assess the performance of the young entrepreneurs in Orissa. Classification-JEL: M10 M160 Keywords: Youth entrepreneurship; Economic development; Unemployment Journal:International Review of Management and Marketing Pages: 10-21 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/97/89 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/97/89 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Tea Golja Author-Workplace-Name: Juraj Dobrila University of Pula, Department of Economics and Tourism, Croatia Author-Name: Samanta Pozega Author-Workplace-Name: Juraj Dobrila University of Pula, Department of Economics and Tourism, Croatia Title: Inclusive Business – What It Is All About? Managing Inclusive Companies Abstract: Following the challenges we face today, the inclusive business models are future business models through which the Millennium Development Goals can be fostered and strengthen. These are the models which, through their strategic orientation on inclusivity, include low income communities in their value chain. This can be done through combining variety of strategies which all have two common points – recognition of stakeholders and adjustment of the product to the target market. The paper presents the analysis of inclusive markets. Hence, the research results show the dispersion of inclusive businesses worldwide, type of the organization, sector coverage, and contribution to MDGs as well as the particular way of inclusion of low income communities in their value chain. The aim is to present how inclusive business benefits not only the low income societies, but the companies that operate in this way as well. Classification-JEL: M14 D23 L20 A13 Keywords: Inclusive business organizations; MDGs, Inclusive business models; Base of the Pyramid srategy Journal:International Review of Management and Marketing Pages: 22-42 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/95/82 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/95/82 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Raj Kumar Gautam Author-Workplace-Name: Punjabi University Regional Center,Punjab, India. Title: Internet Marketing Usage by Small Indian Entrepreneurs:An Exploratory Study of Punjab Abstract: Information technology tools such as internet and web marketing plays a significant role in expansion of marketing operations. The paper aims at to examine the awareness level, advantages associated with internet marketing and internet marketing problems faced by the small entrepreneurs of Punjab. A number of statements indicating the advantages and problems associated with internet marketing have been developed and the respondents were asked to express their level of agreement/disagreement with these statements on five-point Likert scale. Kruskal-Wallis test has been applied to know the significant differences among the respondents relating to different industries, age and turnover groups with respect to these statements. The test has been applied at assumed p-value =0.05. The statements with less than 0.05 p-value are considered significant and those with p-value more than the assumed value are considered to be insignificant. The findings reveals that units relating to bicycle and bicycle parts and leather and leather products are not using internet for the purpose of marketing. It has also been found that majority of the units consider that internet marketing is advantageous to them. Classification-JEL: M M30 M31 M39 Keywords: Internet marketing; Small entrepreneurs; Information technology; Viral Marketing Journal:International Review of Management and Marketing Pages: 43-51 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/101/83 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/101/83 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Tofael Hossain Majumder Author-Workplace-Name: Department of Accounting and Information Systems, Comilla University, Comilla, Bangladesh Title: Human Resource Management Practices and Employees’ Satisfaction Towards Private Banking Sector in Bangladesh Abstract: Dramatic advances of Information and Communication Technology (ICT), changing mix and personal values of the workforce, emergence of the knowledge economy and increasing global competition have created enormous challenges on organizations. To cope with the challenges efficiently, human resource has been considered as one of the most important factors in today’s hypercompetitive market place. The focus of this study is to gain an insight into the current HRM practices and its impact on employee’s satisfaction on the private banking sector in Bangladesh. For conducting this research, 100 bank employees are selected from the chosen banks and out of this 88 employees responses properly, the response rate is 88 percent. The questionnaire consists of different questions on nine HRM dimensions such as recruitment and selection systems, compensation package, job security, career growth, training and development, management style, job design and responsibilities, reward and motivation and working environment. The questionnaire was developed by using a five point Likert scale. In this study, some statistical measures such as Z-test, mean and proportion analysis is used to examine employee’s satisfaction. The study reveals that all HRM dimensions exercised in the private banking sector of Bangladesh does not satisfied to the employees equally. Most of the employees are dissatisfied with compensation package followed by reward and motivation, career growth, training and development, management style, and job design and responsibilities. So, these HRM dimensions quality should be improved for the betterment of the bank’s success. Classification-JEL: M10 M12 M19 Keywords: Human Resource Management; Employees Satisfaction; Private Bank; Z-test Journal:International Review of Management and Marketing Pages: 52-58 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/99/84 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/99/84 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Pierre Rostan Author-Workplace-Name: Centre of Commerce and Management, RMIT International University, Vietnam Author-Name: Alexandra Rostan Author-Workplace-Name: Centre of Commerce and Management, RMIT International University, Vietnam Title: Assessing the Predictive Power of Customer Satisfaction for Financial and Market Performances: Price-to-Earnings Ratio is a Better Predictor Overall Abstract: Our paper shows that based on the RMSE criteria, Price-to-Earnings ratio is a better predictor of financial and market performances of the firm than the Customer Satisfaction index (CS). This conclusion is based on the choice of five financial and seven market indicators that we consider as proxies for financial and market performances with a sample comprising eighty-six companies: Book value, dividend yield, Gross Profit Margin, Price to Cash-Flows, Price-to-Earnings, Price to Sales, Annual return, ROA, ROE, ROI, Volatility and Tobin’s Q. However, CS clearly outperforms our five benchmarks (Tobin’s Q, Price-to-Cash Flows, Price-to-Earnings, Volatility or the indicator itself) when forecasting Tobin’s Q, Volatility, ROE and ROI. In periods of volatile market such as year 2008, CS is a more stable predictor of Volatility or ROE than the indicators themselves (i.e. Volatility for Volatility, ROE for ROE). Classification-JEL: C15 C53 M31 M41 G17 Keywords: Customer satisfaction; Financial performance; Market performance; Price-to-Earnings; Financial ratio; Market ratio Journal:International Review of Management and Marketing Pages: 59-74 Volume: 2 Issue: 1 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/151/87 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/151/87 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Huriye SABANCI ÖZER Author-Workplace-Name: Business Administration Programme, Istanbul, Turkey Title: The Role of Family Control on Financial Performance of Family Business in Gebze Abstract: This paper analysis the role of family control on financial performance of family business by using the key financial data of family businesses of 16 firm registred to Gebze Chamber of Commerce. In this paper, financial performance of a family business is measured by using Return on Assets, Return on Sales and Total Debt/Total Assets ratios. The family member CEO is more successful as far as ROA ratios concerned, but is less successful as far as TD/TA ratios concerned, in comparison to non family member CEO. In other words, the non family member CEO is more successful as far as TD/TA ratios concerned, but is less successful as far as ROA ratios concerned, in comparison to family member CEO. Additionally, as far as ROS ratios concerned, there is no significant difference between family member CEO and non family member CEO. Overall, the results are consistent with the hypotheses that there is difference between ROA of family member CEO and non family member CEO, and there is difference between TD/TA of family member CEO and non family member CEO. Classification-JEL: G32 G34 Keywords: Family business; Family control; Financial performance Journal:International Review of Management and Marketing Pages: 75-82 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/view/153/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/153/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Yeboah Asuamah Samuel Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Kumi Ernest Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Title: Attributions for Poverty: A Survey of Student’s Perception Abstract: In this paper, attribution for poverty have been investigated using 147 marketing students of Sunyani polytechnic who were selected through the use of convenient sample method. The paper is based on exploratory quantitative survey. With the use of self design questionnaire primary data were obtained from the field and analysed using SPSS 16.0. Percentages and frequencies as well as One-Way ANOVA were used for the analysis. The results indicated that individual perspective of poverty attribution dominates among structural and fatalistic explanations. It was also revealed that success depends significantly on the individual effort and that work is one’s contribution to society. Future research should increase sample size, and also consider the relationship between educational level and poverty attributions. Classification-JEL: I31 I32 Keywords: Attribution; Poverty; Individualistic; Structuralist; Fatalistic Journal:International Review of Management and Marketing Pages: 83-91 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/169/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/169/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-8 Template-Type: ReDIF-Article 1.0 Author-Name: Chutinon Putthiwanit Author-Workplace-Name: International College, Dhurakij Pundit University, Thailand Title: Investigating Consumer Insight by Using Completion Techniques: A Case Study of a Motorcycle Accessory Shop in Thailand Abstract: With almost 10% of the world’s motorcycles in use in Thailand, this indicates that Thailand is a big market for motorcycle accessories in the world. This qualitative research aims to investigate consumer insight by using completion techniques (sentence completion and story completion). Three respondents were deployed by using accidental sampling. Respondents were recruited to complete questionnaires when they entered the motorcycle accessory shop and were reported as male, currently studying, and at least 12 years old. The research was conducted in a motorcycle accessory shop in Sakon Nakhon province, Thailand. From the results of the story completion tests, all participants agreed to take part in a promotion which gave a 10% discount for membership card holders. They came to the motorcycle accessory shop by the recommendation of friends (positive Word-Of-Mouth). Moreover, consumers are satisfied when a seller can give them information or suggestions on motorcycle accessories as well as providing good after-sales service. When motorcycle accessory shoppers are satisfied with a motorcycle accessory shop, they will return to the shop and hence demonstrate consumer loyalty. Classification-JEL: M31 M39 Keywords: Completion technique; Sentence completion; Story completion; Motorcycle; Motorcycle accessory; Motorcycle accessory shop Journal:International Review of Management and Marketing Pages: 92-98 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/179/107 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/179/107 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-9 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Imran Qureshi Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan Author-Name: Muhammad Aamir Khan Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan Author-Name: Khalid Zaman Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan Title: Structural Investigation of Service Quality in Conventional and Islamic Banking in Pakistan Abstract: The objective of the study is to examine the determinants of expected service quality in conventional and Islamic banking in Pakistan. A convenient sample of eight hundred customers from eighty branches of five conventional and five Islamic Banks in Khyber Pakhtoonkhawa (KPK) province of Pakistan participated in the study. A self designed questionnaire was used for data collection. Total of five hundred and thirteen filled–out questionnaires were returned, of which 38% were filled out by female customers and 62% by male customers, forming a rate of 64% of total distributed questionnaires. The result indicates that there is a significant relationship between expected service quality and three of their determinants i.e., bank’s tangibles, responsiveness and assurance, while there is a weak relationship has been observed from reliability and empathy over service quality in commercial banks. On the other hand, there is a significant relationship between expected service quality and its determinants i.e., tangibles, reliability, responsiveness, assurance and empathy in case of Islamic banks. The results of the study are of value to both academics and policy makers. Classification-JEL: L15 G21 Keywords: Islamic banks; Non Islamic banks; Expected service quality; Bank’s tangible; Reliability; Pakistan. Journal:International Review of Management and Marketing Pages: 99-105 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/170/108 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/170/108 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Oya Tamtekin AYDIN Author-Workplace-Name: Okan University, Institute of Social Sciences, Istanbul, Turkey. Title: The Impact of Motivation and Hygiene Factors on Research Performance: An Empirical Study from A Turkish University Abstract: The purpose of this study is to find the differences of the effect of motivation factors and hygiene factors on research performance of Foundation University members in Turkey on the number of articles published in Science Citation Index and Social Science Citation Index. The study was conducted on 150 academics in a Turkish Foundation University. The following results are obtained from the study: i) The perception of academics on the effect of hygiene factors which include salary, job security, company policy-administration, supervision, interpersonal relations, status and working conditions on research performance is positive except status, ii) The perception of academics on the effect of motivators which include the possibility of growth, work itself, responsibility, achievement, advancement and recognition on research performance is positive. Classification-JEL: I2 J Keywords: Motivators; Hygiene Factors; Research Performance Journal:International Review of Management and Marketing Pages: 106-111 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/180/109 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/180/109 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet SARIDOGAN Author-Workplace-Name: Okan University, Business Administration Programme, Istanbul, Turkey. Title: The Impact of Green Supply Chain Management on Transportation Cost Reduction in Turkey Abstract: Supply chain management (SCM) has become an important competitive approach for organizations. The issue of green supply chain management is critical for the successful implementation of industrial ecosystems and industrial ecology. Organizations have a number of reasons for implementing these green supply chain policies, from reactive regulatory reasons, to proactive strategic and competitive advantage reasons. From an overall environmental and organizational perspective, it is important to understand the situation and what issues exist in this field. Many organizations worldwide have already experienced globalization and a shifting focus to competition among networks of companies in this environment. Multinational enterprises have established global networks of suppliers that take advantage of country-industry specific characteristics to build this competitive advantage. To success having this competitive advantage, logistics and supply chain managers have to balance efforts to reduce costs and innovate while maintaining good environmental (ecological) performance (Pagell et al., 2004). Therefore, today, competition is not between companies, between supply chains. This study brings us the effect of Green Supply Chain Management (GSCM) on the Transportation Cost Reduction (TCR). Classification-JEL: L90 L91 Keywords: Green Supply Chain; Transportation Cost; Cost Reduction Journal:International Review of Management and Marketing Pages: 112-121 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/190/110 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/190/110 File-Format: text/html Handle: RePEc:eco:journ3:2012-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Shahriar Azizi Author-Workplace-Name: Faculty of Management & Accounting, Shahid Beheshti University, Tehran, Iran Author-Name: Fateme Ghytasivand Author-Workplace-Name: Master of Business Administration, Payame Noor University of Tehran, Iran Author-Name: Sina Fakharmanesh Author-Workplace-Name: Master Student of Marketing, Shahid Beheshti University, Iran Title: Impact of Brand Orientation, Internal Marketing and Job Satisfaction on the Internal Brand Equity: The Case of Iranian’s Food and Pharmaceutical Companies Abstract: Internal branding has been emerging recently as an important issue in marketing field. This study provides insights into how job satisfaction, internal marketing and brand orientation shape employees internal brand equity. Empirical data were collected by a questionnaire distributed to food and pharmaceutical firms. The empirical results indicated that while brand orientation and internal marketing were found to have impact on internal brand equity, job satisfaction has no effect on internal brand equity. Additionally, it was observed that job satisfaction and internal marketing has direct and positive impact on brand orientation and therefore indirect and positive impact on internal brand equity through brand orientation. Results of this study can help organizations to improve their financial performance through more awareness of the determinants of internal brand equity. Classification-JEL: M14 M30 M31 Keywords: Internal brand equity; Brand orientation; Internal marketing; Job satisfaction Journal:International Review of Management and Marketing Pages: 122-129 Volume: 2 Issue: 2 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/191/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/191/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-13 Template-Type: ReDIF-Article 1.0 Author-Name: Morteza Jamalzadeh Author-Workplace-Name: Faculty of Management, Multimedia University, Cyberjaya, Malaysia. Author-Name: Navid Behravan Author-Workplace-Name: Faculty of Management, Multimedia University, Cyberjaya, Malaysia. Author-Name: Roozbeh Masoudi Author-Workplace-Name: Faculty of Management, Multimedia University, Cyberjaya, Malaysia. Title: An Empirical Study of Email-Based Advertisement and its Influence on Consumers’ Attitude Abstract: E-commerce becomes a cornerstone for many businesses over the recent years. Align with e-commerce activities, the marketing communication through online media plays a major role in achieving competitive advantageous. E-mail advertising in this context offers a cost effective, direct and reciprocal means for businesses overcoming time and geographical barriers. As so, this study discussed the advertising e-mail characteristics and its influences on customers' attitude about emailbased advertisement. According to the research findings, entertainment and informativeness of advertising email content is strongly and positively affect customers’ attitude about email-based advertisement. On the other hand, the privacy of advertising e-mail is strongly, yet negatively influences the customers’ attitude towards email-based advertisement. Classification-JEL: M31 M37 Keywords: Advertising emails; Customers’ attitude; E-commerce; Marketing communication Journal:International Review of Management and Marketing Pages: 130-138 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/214/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/214/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-14 Template-Type: ReDIF-Article 1.0 Author-Name: Huriye SABANCI ÖZER Author-Workplace-Name: Okan University,Business Administration Programme, Istanbul, Turkey Title: A Review of the Literature on Process Innovation in Remanufacturing Abstract: The aim of this article is to present a concise review of the relationship between environmental sustainability, environmental innovation and remanufacturing. In the past, corporate environment was accounted as an environment determining the firm performance by economic, social, political and technological factors. However, lately, environmental factors are also included into the corporate environment. Recent research studies focus on the Environmental Management System (EMS) as an extremely effective instrument for organizations; and concentrate on the Environmental Innovation as technological product and process innovation. Product innovation has been widely studied in the areas of new product development, product design for environment, and design for remanufacturing. The studies on remanufacturing show that it can be profitable and can create environmental benefits. However, the literature is insufficient on process innovation. Consequently, environmental innovation as technological product and process innovation results in a reduction of environmental impacts, and there is an emerging need for further studies on process innovation in remanufacturing. Classification-JEL: O31 O33 Q54 Q55 Q56 Keywords: Environmental Sustainability; Environmental Management System; Environmental Innovation; Product Innovation; Process Innovation; Remanufacturing Journal:International Review of Management and Marketing Pages: 139-155 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/181/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/181/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-15 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Adjei Kwakwa Author-Workplace-Name: Department of Business Economics,Presbyterian University College Ghana, Akuapem Campus, Ghana. Title: Mobile Phone Usage by Micro and Small Scale Enterprises in Semi-Rural Ghana Abstract: This work looked at the use of mobile technology among entrepreneurs/managers of micro and small scale businesses in the Akuapem North district of Ghana. The major findings were that entrepreneurs/business managers would use more than one mobile phone and/or subscribed to more than one network in order to make affordable calls, to enjoy excellent service from other network providers, for business purposes, security reasons and to have a place for their many contact numbers. Apart from marketing/sales purposes, the managers/entrepreneurs used phone for the gathering of information, for product delivery/procurement and managing internal affairs among others. A Chi square test confirmed that mobile phone has helped businesses improve customer services, improve communication with suppliers/customers, open up new branch, keep up with competitors and help increase profit. However, the respondents identified a number of occasional challenges such as no reception, poor sound/breaking up of sound and calls ending unexpectedly. Classification-JEL: D83 O18 L3 Keywords: Mobile phones; Semi-rural; Ghana; MSEs Journal:International Review of Management and Marketing Pages: 156-164 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/202/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/202/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-16 Template-Type: ReDIF-Article 1.0 Author-Name: Gülçin Salýngan Author-Workplace-Name: Okan University,Business Administration Programme, Istanbul, Turkey. Title: Support Policies in Clusters: Prioritization of Support Needs by Cluster Members According to Cluster Life Cycle Abstract: Economic development has always been a moving target. Both the national and local governments have been facing the challenge of implementing the effective and efficient economic policy and program in order to best utilize their limited resources. One of the recent approaches in this area is called cluster-based economic analysis and strategy development. This study reviews key literature and some of the cluster based economic policies adopted by different governments. Based on this review, it proposes “the cluster life cycle” as a determining factor to identify the support requirements of clusters. A survey, designed based on literature review of International Cluster support programs, was conducted with 30 participants from 3 clusters with different maturity stage. This paper discusses the results of this study conducted among the cluster members in Eskiþehir- Bilecik-Kütahya Region in Turkey on the requirement of the support to foster the development of related clusters. Classification-JEL: O25 R38 Keywords: Industrial Clusters; Industrial policy; Government Policy Journal:International Review of Management and Marketing Pages: 165-176 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/233/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/233/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-17 Template-Type: ReDIF-Article 1.0 Author-Name: Yeboah Asuamah Samuel Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Kumi Ernest Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Kwarteng Ernest Author-Workplace-Name: General and Liberal Studies, Sunyani Polytechnic, Ghana Title: Empirical Assessment of Expectations Associated with the Recent Discovery of Commercialisable Oil in Ghana Abstract: The paper aim at assessing empirically the various expectations held by people in the economy in the face of oil revenue in order to contribute to the body of knowledge that exist in expectation formation. The study is based on descriptive quantitative survey of students in first and third year marketing department of Sunyani Polytechnic offering Higher National Diploma programme. A sample size of 70 respondents was used and was selected using non probability (convenience) sampling method. Questionnaires were prepared using the Likert scale and were distributed to the students. Data were analysed using SPSS and the result presented in tables. Results indicate that respondents hold mixed expectation in the face of the oil revenue. There was gender, age, religion, employment differences in some of the expectations held by respondents. Future research should look at issues such as why there are these differences in opinions and the effect of macroeconomic variables such as inflation, GDP on public confidence as well as ways of managing these expectations. Classification-JEL: O13 P28 Q48 Keywords: Expectation; Oil revenue; Ghana; Resource curse Journal:International Review of Management and Marketing Pages: 177-191 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/253/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/253/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-18 Template-Type: ReDIF-Article 1.0 Author-Name: Melik Karabiyikoglu Author-Workplace-Name: Graduate School of Social Sciences, Okan University, Istanbul, Turkey Title: Bonus and Rebate: Perception of Exclusive GSM Dealers and Their Salesmen in Turkey Abstract: The aim of this paper is to study bonus and rebate for exclusive dealers in GSM sector in Turkey, for which operators and handset manufacturers provide special incentives to dealers for exceeding specific sales targets. They develop a theoretical model of dealers and manufacturer behavior based on observations about key aspects of the mobile phone market. The analysis provides important insights about sales bonus. For example, rebate is not preferred by the owners of dealers instead of bonuses. The authors find empirical support when they test the theoretical results. Classification-JEL: M39 E32 L1 L81 Keywords: Bonus; Rebate; Dealer Incentive; GSM Sector; Channel Support Journal:International Review of Management and Marketing Pages: 192-198 Volume: 2 Issue: 3 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/207/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/207/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-02-19 Template-Type: ReDIF-Article 1.0 Author-Name: Ivona Vrdoljak Raguz Author-Workplace-Name: University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia Author-Name: Doris Perucic Author-Workplace-Name: University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia Author-Name: Ivana Pavlic Author-Workplace-Name: University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia Title: Organization and Implementation of Integrated Management System Processes - Cruise Port Dubrovnik Abstract: World cruise market is very dynamic and it is characterised by constant changes in offer and demand. Dubrovnik, as one of the leading port in the Mediterranean is faced with the problem of large concentrations of ships and passengers in a short period of time. Paper provides answers to the questions: how to manage cruise tourism in Dubrovnik? What are the guidelines for the further development of cruising in Dubrovnik? Modern ports management system must be organized and managed in a manner that will ensure the recognition requirements of stakeholders and their fulfilment. All this requires a more complex integrated management system, in which the requirements of quality management will be the basis, and requirements of environmental management needed an upgrade. Classification-JEL: M20 Keywords: Cruise tourism; Dubrovnik; Management; Generic model of integrated management processes; Sustainable development Journal:International Review of Management and Marketing Pages: 199-209 Volume: 2 Issue: 4 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/257/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/257/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: George Lord Opoku-Antwi Author-Workplace-Name: School of Business and Management Studies, Sunyani Polytechnic,Sunyani, Ghana. Author-Name: Kwaku Amofah Author-Workplace-Name: School of Business and Management Studies, Sunyani Polytechnic,Sunyani, Ghana. Author-Name: Kofi Nyamaah-Koffuor Author-Workplace-Name: Sunyani Polytechnic, Quality Assurance and Control Unit, Ghana. Author-Name: Abubakari Yakubu Author-Workplace-Name: Faculty of Public Health and Allied Sciences, Catholic University College of Ghana, Ghana Title: Entrepreneurial Intention Among Senior High School Students in the Sunyani Municipality Abstract: Most policymakers and academics agree that entrepreneurship is critical to the development and well-being of society. Entrepreneurs create jobs. They drive and shape innovation, speeding up structural changes in the economy. By introducing new competition, they contribute indirectly to productivity. Entrepreneurship is thus a catalyst for economic growth and national competitiveness. While there has been significant research on the causes of entrepreneurial propensity, only a limited number of studies have focused on the entrepreneurial intent among students (especially Senior High School students). Currently, in Ghana graduate unemployment has become an albatross around the necks of the average school leaver in particular and the society in general. Graduate unemployment has increased the already high dependency syndrome and many believe entrepreneurship is the number one medicine to this unfortunate situation. 42-item questions were used to assess the entrepreneurial intention. Two mixed and two single-sex institutions in the Sunyani municipality were studied. The sample size for the study was 499 for the four (4) institutions. Data was analyzed via SPSS-17.0. The study seeks: to identify the impact of family business on entrepreneurial intention; to assess the students’ perception on the impact of education on entrepreneurial intention; to identify the risk-taking propensity of senior high school (SHS) students in the Sunyani Municipality; to compare males’ entrepreneurial intentions with females; to examine SHS students’ orientation towards entrepreneurship. It is believed that the ideal stage to acquire basic knowledge about entrepreneurship and to foster a positive attitude towards entrepreneurship is during childhood and adolescence years. Generally, entrepreneurial intention among SHS students in the Sunyani municipality is high according to this study. Classification-JEL: M00 M1 Keywords: Entrepreneurship; Senior High School students; Entrepreneurial intention Journal:International Review of Management and Marketing Pages: 210-219 Volume: 2 Issue: 4 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/250/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/250/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Alem Mohammed Author-Workplace-Name: School of Tourism, Hospitality and Environmental Management, COLGIS, Univerisiti Utara Malaysia, Sintok, Malaysia Author-Name: Basri bin Rashid Author-Workplace-Name: School of Tourism, Hospitality and Environmental Management, COLGIS, Univerisiti Utara Malaysia, Sintok, Malaysia Title: Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities and Hotel Performance Abstract: Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship. Classification-JEL: M31; L84; L83 Keywords: CRM; Marketing capability; Hotel industry Journal:International Review of Management and Marketing Pages: 220-230 Volume: 2 Issue: 4 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/297/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/297/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Yeboah Asuamah Samuel Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Kumi Ernest Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Cynthia Gyamfi Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Title: Attitudes Towards Tuition Fees Payment in Tertiary Education: A Survey of Sunyani Polytechnic Marketing Students in Sunyani Ghana Abstract: The paper aims at contributing to knowledge in the area of educational finance by assessing student?s attitude towards tuition fees payment. The research is based on quantitative research design and a survey of the marketing students in Sunyani polytechnic that were selected using convenience sample method for a sample of 149. Data were analysed using percentages and one- ANOVA using the SPSS. The findings indicate that student?s knowledge on tuition fees and user fees are low. Respondents did not know that they do not pay tuition fees which are constitutional provision. Respondents consider it appropriate to contribute to the financing of their education but are not will to pay tuition. Parents of students should fund the education of their wards. Students face inadequate funding in their education and that result in worrying which affect their concentration while studying. Respondents are not willing to pay tuition fees and also the current user fees are high. Sources of funding students education are remittance from parents/friends/relative and scholarship. Those who are beneficiaries of the loan spend the amount mostly on course of study and on living expenses. This study should be replicated in other departments in the school and in other tertiary school to assess if these findings will be replicated. Since parents are the major financiers of education future study should target them to assess their attitude towards tuition fee payment. Classification-JEL: I20; I22; I28 Keywords: Tuition fees; User fees; Loan scheme; Cost sharing; Benefit of high education Journal:International Review of Management and Marketing Pages: 231-240 Volume: 2 Issue: 4 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/320/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/320/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Yahya Ali Al-Matari Author-Workplace-Name: Faculty of Accountancy, Universiti Utara Malaysia, Malaysia. Author-Name: Abdullah Kaid Al-Swidi Author-Workplace-Name: College of Arts & Sciences, Universiti Utara Malaysia, Malaysia Author-Name: Faudziah Hanim Bt Fadzil Author-Workplace-Name: Faculty of Accountancy, Universiti Utara Malaysia, Malaysia Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: Faculty of Accountancy, Universiti Utara Malaysia, Malaysia Title: Board of Directors, Audit Committee Characteristics and Performance of Saudi Arabia Listed Companies Abstract: This study examines the relationship between the internal corporate governance mechanism related to the board of directors, the audit committee characteristics and the performance of the Saudi companies listed in the Saudi stock exchange (TADAWL) in 2010, excluding financial companies. The statistical results of the study are not in line with the agency theory that board of directors and audit committee might mitigate agency problems leading to reduced agency cost by aligning the interests of controlling owners with those of the company. While audit Committee size (ACSIZE) is found to have a significant relationship with firm performance (but in the opposite direction to expectation), other hypothesized variables, the proportion of non-executive directors (BODCOM), CEO Duality (DUAL), Board Size (BSIZE), Audit Committee Independence (ACIND), audit committee meeting (ACMEET) were found to be as expected directions but insignificantly related to firm performance measure except the direction of the proportion of non-executive directors (BODCOM) was opposite to the expectations. Classification-JEL: M40; M41; M42 Keywords: Corporate governance; Firm performance; Board of directors; Audit committee; Saudi Arabia. Journal:International Review of Management and Marketing Pages: 241-251 Volume: 2 Issue: 4 Year: 2012 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/303/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/303/pdf File-Format: text/html Handle: RePEc:eco:journ3:2012-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Florin Mariasiu Author-Workplace-Name: Technical University of Cluj-Napoca, Automotive & Transportation Department,Romania. Title: Consumers’ Attitudes Related to Biofuel Use in Transportation Abstract: This paper presents the results of a field survey to determine the attitudes of consumers (citizens) related to the use of biofuels in transport. Attitudes of citizens towards biotechnologies and renewable energy use to reduce pollutant effects on the environment are an important factor (and even decisive) in political decision-making necessary to develop new investments and the practical implementation of the proposed projects in the field of renewable sources. The aim of the study was to identify the attitudes of citizens (consumers) regarding follow specific issues: the identification of environmental attitudes and use of biofuels, exploring the connections between attitudes and actions declared effective environmentally taken and exploring attitudes towards authorities environmental policies. It was found that there is a favorable attitude for a massive use of biofuels in transport, even in the absence of relevant sources of information about the complexity of the effects of using biofuels in transport. Classification-JEL: C83; D12; L91; Q42 Keywords: consumer’s attitude; survey; biofuels; transportation; environment Journal:International Review of Management and Marketing Pages: 1-9 Volume: 3 Issue: 1 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/331/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/331/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Karan Singh Thagunna Author-Workplace-Name: School of Management, Kathmandu University, Lalitpur, Nepal Author-Name: Garima Khanal Author-Workplace-Name: Kathmandu University, School of Management (KUSOM), Nepal Title: Dimensions Affecting the Purchasing Behavior of Nepalese Women Abstract: The purpose of this study is to identify the various dimensions of buying behavior of Nepalese women while making purchasing decisions. A total of 100 women of different background were surveyed through a questionnaire consisting of 22 questions related to the buying behavior. Various factors such as Value Identification, Customer Service and Lifestyle are most influential for Nepalese women’s purchasing decisions. So, by providing, at affordable price, high value product that match the personality of the targeted women and by providing superior customer care, Nepalese women can be attracted easily. Besides these, price, brand awareness and accurate information also influence their buying behavior to a certain extent. Age also plays a role in the purchasing decisions she makes, since women of different age group behave differently while purchasing items for their homes, for their offices or for personal use. Difference in the demographic factors such as personal status, religious belief, occupation and income level however do not bring difference in the buying behavior of Nepalese women, in general. Classification-JEL: M310; M370; M390 Keywords: Buying behavior; value identification; lifestyle; brand awareness Journal:International Review of Management and Marketing Pages: 10-19 Volume: 3 Issue: 1 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/330/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/330/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Melik Karabiyikoglu Author-Workplace-Name: Graduate School of Social Sciences, Okan University Title: How In-store Marketing Affects Purchase and Salesman’s Recommendation Rate in Telecom Retail Stores Abstract: The authors study in-store marketing for telecom retail stores in GSM sector in Turkey which handset manufacturers practice special application in stores for increasing purchasing and improving suggestion rates of their products. They develop a theoretical model of dealers, and manufacturers behavior based on observations about key aspects of the mobile phone market. The analysis provides important insights about in-store marketing and their applications. For example, owner of the store and salesmen would like to support in-store marketing applications of manufacturers in spite of operators’s in-store rules. The authors find empirical support when they test the theoretical results. Classification-JEL: M3; M37 Keywords: In-store marketing; Recommendation rate; Retail Marketing; Trade marketing; Wireless Industry Journal:International Review of Management and Marketing Pages: 20-27 Volume: 3 Issue: 1 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/220/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/220/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Frank Amoateng Author-Workplace-Name: University of Cape Coast. Centre for Continuing Education Author-Name: Kofi Poku Author-Workplace-Name: Kwame Nkrumah University of Science and Technology, School of Business, College of Art and Social Sciences, Ghana. Title: The Impact of Advertisement on Alcohol Consumption: A Case Study of Consumers in Bantama Sub-Metro Abstract: The general focus of the study was to investigate the impact of advertisement on alcoholic beverage consumption at Bantama Sub-Metro in Kumasi. Objectives were to analyse the nature of advertisement of alcoholic beverages, determine factors that influence the consumption of alcoholic beverages and to examine the influence of advertisement on the consumption of alcoholic beverages. A convenient sampling, which is a non-probability sampling, was used to select 220 respondents for the study. Instruments used to collect data were questionnaires. Regression analysis was used to establish the relationship between advertisement and alcohol consumption, which indicated a highly positive correlation. It was revealed that electronic medium was the biggest vehicle through which adverts of alcoholic beverages reach consumers. Again, consumers were more attracted to adverts that made bare the product functions or performances and musicians made the highest impact on consumption patterns of consumers among the celebrities used in adverts of alcoholic beverages among others. The alcohol brewing industries in order to assert themselves well and widen the scope of their products to their target consumers should endeavour to sponsor public events. Classification-JEL: M37 Keywords: In-store marketing; Recommendation rate; Retail Marketing; Trade marketing; Wireless Industry Journal:International Review of Management and Marketing Pages: 28-36 Volume: 3 Issue: 1 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/300/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/300/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Yeboah Asuamah Samuel Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Kumi Ernest Author-Workplace-Name: Marketing Department, Sunyani Polytechnic, Ghana Author-Name: Jacob Baffour Awuah Author-Workplace-Name: General and Liberal Studies Department, Sunyani Polytechnic, Ghana Title: An Assessment of Entrepreneurship Intention Among Sunyani Polytechnic Marketing Students Abstract: The aim of the paper is to assess the entrepreneurial intention among the students of Sunyani Polytechnic, and also to determine the motivators, and obstacles to entrepreneurial intentions. The study is based on quantitative exploratory survey design. The sample size for the study is 136 comprising of 94 males and 42 females, who were selected by convenient sample method. Primary data were obtained using self designed questionnaire which were administered by the researchers. Data were analysed using percentages, One-way ANOVA. Results indicated that there is high entrepreneurial intention among the respondents. It was also revealed that there are important motivators for intention as well as obstacles to setting up ones firm. The finding again indicated that demographic variables such as gender, age, religion affect responses given by respondents. It is recommended that, future research must be done in the public and private universities to provide support for these findings and also entrepreneurial education must be introduced into the tertiary institutions which are not currently offering entrepreneurship courses. Classification-JEL: L26 Keywords: entrepreneurial intentions; entrepreneurship; motivation; obstacles, personality traits Journal:International Review of Management and Marketing Pages: 37-49 Volume: 3 Issue: 1 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/391/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/391/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Chaoying Tang Author-Workplace-Name: Management School of Graduate, University of Chinese Academy of Sciences, Beijing, China Author-Name: Craig R. Seal Author-Workplace-Name: California State University, San Bernardino, USA Author-Name: Stefanie E. Naumann Author-Workplace-Name: University of the Pacific, California, USA Author-Name: Krystal Miguel Author-Workplace-Name: Claremont Graduate University, California, USA Title: Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions Abstract: Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study extends the prior research by examining the effect of employee emotional labor strategies on customers’ emotional experiences and actual customer purchasing decisions. Data were collected from 294 employee-customer pairs from retail cell phone stores in China. Results indicated that choice of strategy (deep or surface) does significantly impact purchase decisions. In addition, the relationship between strategy and purchase is mediated by the customer's emotional experience. Classification-JEL: M Keywords: Emotion; emotional labor; deep acting; surface acting Journal:International Review of Management and Marketing Pages: 50 - 57 Volume: 3 Issue: 2 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/397/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/397/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Musa Sanal Author-Workplace-Name: Department of Public Administration, Faculty of Economisc and Admnistrative Sciences, Osmaniye Korkut Ata University, Osmaniye, TURKEY Author-Name: Ibrahim Efe Efeoglu Author-Workplace-Name: Department of Public Administration, Faculty of Economisc and Admnistrative Sciences, Osmaniye Korkut Ata University, Osmaniye, TURKEY Title: A Research on Relationship of Institutionalization and Institutional Entrepreneurship Abstract: Institutionalization is a dynamic process which is developed as a result of enterprise sensitivity to the environmental transformation and consists of its efforts to conformity to this transformation. Institutional entrepreneurship, however, is the process of building a different constitution inside the enterprise to induce entrepreneurial spirit and to lead the association into transformation and modernism. These two notions can be seen as the activities that will achieve the permanency and the efficiency of family businesses which have a big interest in world economics. In this study, the components of the institutionalization are; social responsibility and professionalization, institutional entrepreneurship components are aimed to be measured on the basis of the risk and proactivity and the modernism in the family businesses which are sampling units. In this study, the deduced survey hypothesis are tested using the statistical analysis data, and the contribution of the study to the association is discussed in the light of derived findings and evaluations, also a set of suggestions which can enlighten the way for next studies are developed and how the business world will profit from this study is emphasized. Classification-JEL: M00; L26 Keywords: Family Businesses; Small and Medium Sized Company; Institutionalization; Institutional Entrepreneurship Journal:International Review of Management and Marketing Pages: 58 - 62 Volume: 3 Issue: 2 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/446/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/446/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Suat BEGEÇ Author-Workplace-Name: Çað University, Faculty of Economics and Administrative Sciences, Mersin, Turkey Title: Effective Diversity Management Initiatives Abstract: Diversity characteristics defines into four areas; personality, internal and external characteristics, and organizational characteristics. Today it is hard to find individuals, organizational and management styles all similar to each other. Twenty-first century leaders face diversity challenges in many arenas and it is a fact that leaders have to live with these diversities. Values affects on the management and organization systems. The global values gain importance and remove the sources of diversities. The leaders believe that the values should be mostly protected. This article focuses on effective diversity management initiatives. Classification-JEL: M0 Keywords: Diversity; management; tolerance; values Journal:International Review of Management and Marketing Pages: 63 - 74 Volume: 3 Issue: 2 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/412/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/412/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Slim Ben Youssef Author-Workplace-Name: Manouba University and ESC de Tunis, Campus Universitaire, Tunisia Title: National Advertising and Cooperation in a Manufacturer-Two Retailers Channel Abstract: We consider a supply channel composed of one manufacturer and two symmetric retailers. Three cases are studied. The non-cooperation case is a leader-follower relationship. The manufacturer determines his spending in national advertising and the wholesale price. Then, retailers determine non-cooperatively the price for consumers. In the partial-cooperation case, retailers decide jointly for the price. In the full-cooperation case, all members of the channel cooperate by maximizing a joint profit function. Interestingly, partial-cooperation reduces the profits of retailers with respect to non-cooperation, when the degree of substituability between the two products proposed by retailers is low. Because of symmetry, this also implies that the total profit of retailers may decrease with partialcooperation. Thus, when the degree of substituability between products is low, it is in the interest of retailers to set their prices non-cooperatively. We propose a cooperative implementable contract between all channel members, which shares the extra-profit due to full-cooperation. We propose a new and unusual evaluation of consumers’ surplus which positively depends not only on the price-demand function but also on the spending in national advertising. Partial-cooperation is always the worst case for the manufacturer, the whole channel, consumers’ surplus and social welfare, while full-cooperation is the best case. Classification-JEL: C70; D60; M30 Keywords: Game theory; National advertising; Partial-cooperation; Full-cooperation; Welfare Journal:International Review of Management and Marketing Pages: 75 - 85 Volume: 3 Issue: 2 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/423/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/423/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Hichem Dkhili Author-Workplace-Name: Faculty of Law, Economics and Management of Jendouba, Tunisia Author-Name: Hedi Noubbigh Author-Workplace-Name: Institute of Advanced Business Studies, Carthage, Tunisia Title: Management Control System and the Case of CSR in the Tunisian Industrial Companies: What Findings by the Method of Structural Equation? Abstract: This study aims to the behavior of management control; it is providing a model to the behavior of integration of social responsibility in the management control tools. This model was validated with 306 Tunisian companies in the industrial sector. Through a questionnaire, the data collected are processed using exploratory and confirmatory analysis by the methods of structural equations. The results revealed that the management control system in industrial Tunisia is facing economic responsibility. This is in response to emerging pressures of uncertainty related to the environment, and in enrolling a strategy of domination by cost. In addition, the management control system is designed as a guidance tool actions and behaviors. Classification-JEL: M14; M41 Keywords: Management Control System; Corporate Social Responsibility; societal performance; Strategy; uncertainty environment Journal:International Review of Management and Marketing Pages: 86 - 92 Volume: 3 Issue: 2 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/405/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/405/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Majid M. Goaill Author-Workplace-Name: Department of Marketing, College of Business, University Utara Malaysia Author-Name: Selvan Perumal Author-Workplace-Name: Department of Marketing, College of Business, University Utara Malaysia Author-Name: Nor Azila M. Noor Author-Workplace-Name: Department of Marketing, College of Business, University Utara Malaysia Title:The Moderating Effect of Strength of Manufacturer's Brands on the Relationship between Retailer’s Relationship Satisfaction and Commitment: A Theoretical Model Abstract: Many recent studies emphasized the importance of retailer's satisfaction and commitment to manufacturer/supplier. These studies investigated the relationship between them as an overall relationship. However, there is a dearth of studies that investigated the dimensions of retailer's satisfaction on commitment, and analyzed the mysterious relationship via strength of manufacturer's brands as a moderating effect. Therefore, this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between dimensions of retailer's satisfaction and commitment, and tries to explain the in-depth meaning of this relationship through the moderating effect of manufacturer's brand strength in the context of social exchange theory. Additionally, hypotheses on the association between the constructs are presented as a basis for further study. Classification-JEL: M31; M39; L81 Keywords: Manufacturer-retailer relationship; Relationship satisfaction; Commitment; Strength of brands Journal:International Review of Management and Marketing Pages: 93 - 101 Volume: 3 Issue: 3 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/502/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/502/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Edem M. Azila-Gbettor Author-Workplace-Name: Ho Polytechnic, Ghana Author-Name: Adjimah Paul Harrison Author-Workplace-Name: Ho Polytechnic, Ghana Title: Entrepreneurship Training and Capacity Building of Ghanaian Polytechnic Graduates Abstract: This paper examines the suitability of the content and pedagogy of Ghanaian polytechnic syllabus in developing able and confident entrepreneur’s mindset of polytechnic graduates. Based on a survey of 750 final year students, the paper explores curriculum coverage of entrepreneurship syllabus, teaching and learning methods and emphasis and respondents capacity to start a business.The results indicated weaker link between the entrepreneurship development course of the polytechnic and preparedness of graduates to create businesses, at least from the student perspective which may be largely due to the teaching and learning methods. Classification-JEL: I12; L26 Keywords: Entrepreneur(ship); Education;Curriculum; Pedagogy; Content; Syllabus Journal:International Review of Management and Marketing Pages: 102 - 111 Volume: 3 Issue: 3 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/483/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/483/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Savas Mutlu Author-Workplace-Name: Faculty of Economics and Admnistrative Sciences, Hacettepe University, Ankara, Turkey Author-Name: Ibrahim Efe Efeoglu Author-Workplace-Name: Faculty of Business, Adana Science and Technology University, Adana, Turkey Title: Evaluation of E-Mail Usage by Extended Technology Acceptance Model Abstract: This study is performed to evaluate E-mail usage by Extended Technology Acceptance Model (TAM2) and to test the moderation effects of Espoused National Cultural Values (ENCV) between Subjective Norm (SN) and E-mail usage Behavioral Intention (BI)/Perceived Usefulness (PU). Survey was conducted in Adana Branches of an important Turkish State-Run Bank including 151 participants who have E-mail access for work purposes. As the results of the study; PU and Perceived Ease Of Use (PEOU) have positive effects on BI, PEOU and SN both effect PU, Femininity (F) shows positive moderating effect on the relationship between SN and PU as well as the relation between SN and BI, Collectivism (C) shows positive moderation effect between SN and PU, moderation effect of SN on PU is higher for people who have higher tolerance to uncertainty. Classification-JEL: D83; M10 Keywords: E-mail Acceptance; Espoused National Cultural Values Journal:International Review of Management and Marketing Pages: 112 - 121 Volume: 3 Issue: 3 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/511/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/511/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Sharmin Attaran Author-Workplace-Name: Department of Marketing, Bryant University, USA Author-Name: Bilge Gokhan Celik Author-Workplace-Name: Department of Construction Management, Roger Williams University, USA Title: Analytic Hierarchy Process: An Application in Green Building Market Research Abstract: Sustainability has become a necessity in the building industry. In recent years, as the general public is more informed and aware of sustainability related issues, they are becoming major players in the decision making process regarding their built environment. However, there are still challenges with how sustainability is communicated to occupants and owners of buildings. As the global economic crisis is continuing, the marketing of green buildings needs to be refined to communicate the lifetime benefits of sustainability. One of the ways to develop effective marketing strategies, is to understand what the occupants value the most among many aspects of green buildings thus develop focused marketing solutions. Authors present a conceptual methodology using Analytic Hierarchy Process toward identifying consumer ranking and weights of a major green building rating system’s categories. Authors use sample non-representative data to illustrate the proposed methodology, while sharing preliminary qualitative data from the research in progress. Classification-JEL: C44; D81; M31 Keywords: LEED; Sustainable Buildings; Sustainability Marketing; Occupant Value; Criteria Weightings; AHP Journal:International Review of Management and Marketing Pages: 122 - 133 Volume: 3 Issue: 3 Year: 2013 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/505/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/505/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-03-4 Template-Type: ReDIF-Article 1.0 Author-Name:Martin Owusu Ansah Author-Workplace-Name:Adventist Senior High School, P.O.Box B 219, Bantama-Kumasi, Ghana Author-Name:Kofi Poku Author-Workplace-Name:Kwame Nkrumah University of Science and Technology, School of Business, College of Art and Social Sciences, Ghana Title:Investigation into Consumer Response to Sales Promotional Activities: The Case of Unilever Ghana Limited Abstract: The promotional activities have become more sophisticated and an increasing number of companies are using them to ensure their survival in today’s competitive market. Essentially, the study analyzed the nature of sales promotional activities of Unilever Ghana Limited; determined factors that influence the consumption of Unilever products in Kumasi and finally examined the relationship between sales promotions and the consumption of Unilever products. Primary and secondary data sources were used to select 220 consumers of Unilever in Kumasi and an in-depth interview with the Managers of the companies in Kumasi. Convenient sampling technique was employed in the study. Cross tabulation was done on the demographics whilst a regression model was used to establish the relationship between sales promotions and consumption of products. The findings revealed that Personalities in promotions, Prices in promotions, Messages in promotions and Promotional tools have strong influence on consumption but the Medium in promotion did not have influence on consumption during promotions. It was therefore recommended for celebrities to be used in the company’s promotions. Classification-JEL: E21; M51 Keywords: Promotions; celebrities; consumption Journal:International Review of Management and Marketing Pages: 134 - 145 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/554/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/554/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-1 Template-Type: ReDIF-Article 1.0 Author-Name:Remziye Terkan Author-Workplace-Name: Department of Public Relations, Faculty of Communication, Girne American University, Kyrenia, Northern Cyprus Title:Effective Marketing At Education: Importance of Communication Materials Abstract: Written and visual communications are effective for people in every area. Importance of communication materials has recently understood fast and written and visual communication materials are effective also in marketing. They are like impressive tools and also they are influential for every organization even in higher education in the world. The significance of written and visual communication materials in educational institutions is evaluated in tis study. The role and importance of visual and written materials in marketing process of education sector and its relation with communication materials effectiveness on educational institutions achievement is investigated. Classification-JEL: M31 Keywords: Communication; marketing; communication materials Journal:International Review of Management and Marketing Pages: 146 - 152 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/530/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/530/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-2 Template-Type: ReDIF-Article 1.0 Author-Name:Edem Maxwell Azila-Gbettor Author-Workplace-Name:Ho Polytechnic, Ghana Author-Name:Simon Mesa Kwodjo Avorga Author-Workplace-Name:Ho Polytechnic, Ghana Author-Name:Lydia Sylvia Danku Author-Workplace-Name:Ho Polytechnic, Ghana Author-Name:Eli Ayawo Atatsi Author-Workplace-Name:Ho Polytechnic, Ghana Title:Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana Abstract: This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix. Classification-JEL: L83; M1; M3 Keywords: Servicescape/physical evidence; quality healthcare delivery; public hospitals; quality service Journal:International Review of Management and Marketing Pages: 153 - 163 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/552/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/552/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-3 Template-Type: ReDIF-Article 1.0 Author-Name:Özlem Yaþar Uðurlu Author-Workplace-Name:Department of Business Administration, Faculty of Economics and Admnistrative Sciences, Univeristy of Gaziantep, Gaziantep, Turkey. Author-Name:Nurettin Ýbrahimoðlu Author-Workplace-Name:Department of Business Administration, Faculty of Economics and Admnistrative Sciences, Univeristy of Gaziantep, Gaziantep, Turkey. Author-Name:Sibel Ayas Author-Workplace-Name:Department of Business Administration, Faculty of Economics and Admnistrative Sciences, Univeristy of Gaziantep, Gaziantep, Turkey. Title: A Content Analysis on Management Fashions in Turkish Manufacturing Companies Abstract: Recently many scholars have paid attention to the concept of management fashions as a new field in organization studies. This research aims to emphasize the awareness of organizations about management fashions and how strongly organizations adopt new management approaches. As a qualitative research a content analysis was applied. Data was obtained from web sites of 79 companies based on the first 500 businesses according to the data of Istanbul Chamber of Industry (2011) and also were listed in Exchange Istanbul’s Industrial index (XUSIN). The findings have shown that strategic management, HRM and TQM are practiced more than organizational learning, innovation and ethics/social responsibility. Theoretical and practical implications are also discussed. Classification-JEL: M10 Keywords: Management fashions; new management approaches; content analysis Journal:International Review of Management and Marketing Pages: 164 - 183 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/567/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/567/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Owusu Ansah Author-Workplace-Name: Adventist Senior High School, P.O.Box B 219, Bantama-Kumasi, Ghana Title:Corporate Social Responsibility in Ghana: A Comparative Analysis and Business Imperative Abstract: The grounds underpinning companies resorting to different Corporate Social Responsibility (CSR) practices are not obvious. Rationally, the profit making motive is at the front position of the companies’ goals as well as other factors which are hidden. This has led to a keen interest in promoting CSR among companies in Ghana than it was before. Through observations, document analysis and conduction of interviews of managers among the selected organizations, this paper sought to examine the CSR policies of five companies in Ghana and the associated benefits enjoyed by Ghanaians. Specifically, the paper aimed at determining the nature and impact – present and potential - of the selected companies’ CSR policies in Ghana and examined the assumptions behind the practice of CSR among the chosen companies. The methods used comprised primary data and secondary data sources. Convenient sampling technique was used for the study. The data were collected, collated and analyzed using charts and diagrams for easy interpretation. It was revealed from the research that, CSR programmes were community-focus initiatives, programmes on education as well as programmes in developing communities. It was therefore concluded that, there should be a law on CSR in Ghana and a course on CSR to train experts in that area. Classification-JEL: M14 Keywords: Corporate social responsibility; Stakeholders; Perception; Multinational organizations Journal:International Review of Management and Marketing Pages: 184 - 189 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/555/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/555/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-5 Template-Type: ReDIF-Article 1.0 Author-Name:Volkan Dogan Author-Workplace-Name: Department of Business Administration,Faculty of Economic and Administrative Sciences,Eskisehir Osmangazi University, 26480, Eskisehir, Turkey Author-Name: Behçet Yalýn Özkar Author-Workplace-Name: Department of Business Administration,Faculty of Economic and Administrative Sciences,Eskisehir Osmangazi University, 26480, Eskisehir, Turkey Title: Investigation of Brand Name-Country of Origin Preference in Four Different Product Groups with Respect to Conspicuous Consumption Tendency Abstract: The aim of this study is to examine different preferences for brand name–country of origin shaped in line with levels of conspicuous consumption tendency and to determine Turkish consumers’ preferences for brand name–country of origin combinations in different product groups. The study was conducted in Eskisehir (Turkey) with a sample of 413 people chosen through convenience sampling. The study data were collected with a questionnaire and face-face-to interviews. The participants’ preferences for brand name-country of origin combinations were determined separately based on four different product groups(hedonic, utilitarian, durable and non-durable). The study showed that, for all the four product groups, the participants preferred the products with a Turkish brand name and Turkey as the country of origin most, followed by the products with a French brand name and France as the country of origin. This finding suggests that, with respect to the four product groups in the study, Turkish consumers preferred domestic products over foreign products. Also, the participants who preferred French brand name-France as the country of origin for the hedonic product, French brand name-Turkey as the country of origin for the utilitarian product, French brand name-Turkey as the country of origin for the durable product and French brand name-France as the country of origin for the non-durable product were found to have highest tendency of conspicuous consumption in the corresponding product groups. In other words, as the level of conspicuous consumption increased, the participants tended to prefer French brand name-France as the country of origin for the hedonic product, French brand name-Turkey as the country of origin for the utilitarian product, French brand name-Turkey as the country of origin for the durable product and French brand name-France as the country of origin for the non-durable product. Classification-JEL: M31 Keywords: Brand name; Country of origin; Congruence between brand name and country of origin; Conspicuous consumption Journal:International Review of Management and Marketing Pages: 190 - 203 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/603/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/603/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Oya Tamtekin Aydýn Author-Workplace-Name: Business Department, Okan University, Istanbul, Turkey Title: Location as a Competitive Advantage to Attract Students: An Empirical Study from a Turkish Foundation University Abstract: The purpose of this study is to reveal whether the location is a sustainable competitive advantage to attract the students or not. This study consists of a literature review about location in higher education area, research about a sample Turkish foundation university enrollment records and a survey on students attending a sample foundation university in Istanbul. The questionnaire method has been chosen in order to show the importance of location for a university. The students had been admitted to a foundation university in the 2013-2014 period when within the same universities various departments almost the same score in exam were included in the study. The results of study indicate the location affects the students’ university choice decision and so it is a kind of sustainable competitive advantage for this sample university. This paper proposes the location has an important effect to attract the students to universities. This will help the university manager’s decision-making on the strategic planning. This study has revealed one important competitive advantage criteria for foundation universities. Classification-JEL: I23; M1; R3 Keywords: Sustainable competitive advantage; location; universities; Turkey Journal:International Review of Management and Marketing Pages: 204 - 211 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/607/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/607/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-7 Template-Type: ReDIF-Article 1.0 Author-Name:Mehmet Tolga Taner Author-Workplace-Name: Uskudar University, Istanbul 34662, Turkey Title: Critical Success Factors for Six Sigma Implementation in Large-scale Turkish Construction Companies Abstract: This paper aims to investigate the Critical Success Factors (CSFs) for the successful introduction of Six Sigma in large-scale Turkish construction companies. A survey-based approach is used in order to identify and understand the current quality practices. CSFs and impeding factors are identified and analysed. Involvement and commitment of top management, linking quality initiatives to customer and linking quality initiatives to supplier are found to be the most important CSFs to the construction companies. Leadership and commitment of top management, cross-functional teamwork and commitment of middle managers are found to be the most CSFs for successful introduction of Six Sigma, whereas lack of knowledge of the system to initiate and complacency are found to be hindering its implementation. High costs and high amount of waste are found to lower the performance of Turkish construction companies. Classification-JEL: L15; L74 Keywords: Six Sigma; construction industry; large-scale companies; Turkey Journal:International Review of Management and Marketing Pages: 212 - 225 Volume: 3 Issue: 4 Year: 2013 Month: File-URL:http://www.econjournals.com/index.php/irmm/article/download/609/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/609/pdf File-Format: text/html Handle: RePEc:eco:journ3:2013-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: José Carlos Esquierro Author-Workplace-Name: Department of Municipal Water and Sewage Systems – SEMAE, Brazil. Author-Name: André Bittencourt do Valle Author-Workplace-Name: Graduate Program in Civil Engineering, Universidade Federal Fluminense, Brazil. Author-Name: Carlos Alberto Pereira Soares Author-Workplace-Name: Graduate Program in Civil Engineering, Universidade Federal Fluminense, Brazil. Author-Name: Dácio Castro Vivas Author-Workplace-Name: Graduate Program in Civil Engineering, Universidade Federal Fluminense, Brazil. Title: Implementation of a Project Management Office in a Public Sector Organization: A Case Study Involving a Sanitation Institution Abstract: This paper proposes recommendations for improving the implementation of a Project Management Office (PMO) in a government organization. Such organizations can face uncertainties due to unpredicted and unexpected environmental events. The methodology used here was based on review of the literature, experience of the authors, and analysis of the process to be employed to create a PMO in the Department of Municipal Water and Sewage Systems (SEMAE), Brazil. This study aims to show how implementing a PMO can ensure proper management of strategic projects related to conservation of water resources. The PMO plays an important role in the implementation of strategic projects for public sanitation. This study also shows that the effectiveness of actions taken by the PMO is strongly influenced by how this process is implemented. Classification-JEL: M20 Keywords: Project Management Office; Sanitation Institutions; Water Journal: International Review of Management and Marketing Pages: 1-12 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/617/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/617/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Fred A. Yamoah Author-Workplace-Name: University of Kent, Kent Business School, Medway Campus, Chatham Maritime, Kent, ME4 4AG, UK. Title: An Exploratory Study of Marketing Factors Influencing Fairtrade Food Buying Behaviour in the UK Abstract: The phenomenal growth of the fairtrade industry has attracted increased research interest but little is known as to what marketing factors drive fairtrade retail sales. This gap has profound implications for fairtrade marketing research and the future of the fairtrade industry. To provide a more robust and objective insight this paper draws on the analysis of supermarket loyalty card dataset of 1.7 million fairtrade shoppers to establish the influence of price, promotion and distribution on fairtrade retail sales. Insights from the results show the lack of cross shopping pattern among fairtrade food product shoppers. The results also indicate that the increasing fairtrade retail sales growth is not shopper demand driven but predominately attributable to widened distribution and price increases. The findings of the study offer insights to fairtrade marketing researchers and strategic direction for managers working to ensure that fairtrade thrives as an ethical consumer driven industry. Classification-JEL: M31 Keywords: Marketing factors; buying behaviour; cross-shopping; loyalty card data; fairtrade. Journal: International Review of Management and Marketing Pages: 13-23 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/630/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/630/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Tolga Taner Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Gamze Kagan Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Sabahat Beyza Kagan Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Engin Erbas Author-Workplace-Name: Institute of Social Sciences, Dogus University Title: A Preliminary Study for Six Sigma Implementation Ýn Laser in situ Keratomileusis (LASIK) Surgeries Abstract: The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during LASIK surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control(DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Experience of the refractive surgeons, type of microkeratome and hygiene of microkeratome were identified to be Critical-to-Quality (CTQ) factors for a successful LASIK surgery. The most frequent complications of LASIK surgeries were found to be dry eye syndrome, subconjunctival haemorrhage and flap edge melt. The process sigma level was found to be 3.7135. Classification-JEL: I120; L15 Keywords: Six Sigma; ophthalmology; refractive surgery; complications Journal: International Review of Management and Marketing Pages: 24-33 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/668/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/668/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: Faculty of Business and Economics, Ammran University, Yemen and Faculty of Accountancy, Universiti Utara Malaysia, Malaysia. Author-Name: Abdullah Kaid Al-Swidi Author-Workplace-Name: Faculty of Business and Economics, Ammran University, Yemen and Faculty of Accountancy, Universiti Utara Malaysia, Malaysia. Title: The Effect of the Internal Audit and Firm Performance: A Proposed Research Framework Abstract: This study attempts to propose a structure of the relationships between the internal audits characteristics (IAC); such as professional qualifications of the chief audit executive of the Internal Audit (IA), size, experience, and qualification; and firm performance. The presence of an internal audit department is significant as it is considered as the main element in employing accounting systems and this, in turn, assists in evaluating the department’s work. The internal audit is deemed as the core of business accounting as it is the section that keeps track of all businesses associated with the sector. The internal audit efficiency assists in developing the company’s work because the financial reports present the internal audit department’s quality. In addition, an internal audit is a crucial part of corporate governance structure in an organization and corporate governance (CG) covers the activities of oversight conducted by the board of directors and audit committees to ensure credible financial reporting process (Public Oversight Board, 1994). Consistent with previous studies of the importance of internal audit, this study provides comprehensive oversights on the relationship between internal audit and firm performance. The past literature reveals there is a paucity of studies exploring the association between internal audit characteristics (IAC) and firm performance whether conceptual or empirical. The main objective of this study is to fill up the gap in the literature and provide an opportunity for future research to deeply to investigate this relationship. Classification-JEL: M40; M41; M42 Keywords: Internal Audit Characteristics (IAC); Agency Theory (AT); Resource Dependence Theory (RDT); Firm Performance (FP). Journal: International Review of Management and Marketing Pages: 34-41 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/669/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/669/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mustafa Fedai CAVUS Author-Workplace-Name: Osmaniye Korkut Ata University Faculty of Economics Administrative Sciences Department of Management Information Systems, Osmaniye Turkey. Author-Name: Murat KOC Author-Workplace-Name: Çað University, Faculty of Law, Mersin, Turkey. Author-Name: Alptug AKSOY Author-Workplace-Name: Osmaniye Korkut Ata University Social Sciences Institute. Osmaniye Turkey Title: Entrepreneurial Behaviors: Are the People Restricted by Knowledge Inertia? Abstract: The purpose of this study is to scrutiny the impact of knowledge inertia on entrepreneurial behaviors of university students. Two dimensions of knowledge inertia –learning inertia; to acquire knowledge insistently on the same source and experience inertia; to use the former methodology and past experience persistently while encountering the difficulties-and entrepreneurial behaviors are investigated through the questionnaire. In this regard, the relationship of the two dimensions of knowledge inertia with entrepreneurial behavior was investigated. After collecting and analyzing the data, the results indicate that there is a meaningful relation between knowledge inertia and entrepreneurial behavior. There is also meaningful negative relation between learning inertia and entrepreneurial behavior. On the other hand, there is a positive relationship between experience inertia and entrepreneurial behavior. Classification-JEL: M00; M10 Keywords: Knowledge inertia, learning inertia, experience inertia, entrepreneurial behavior. Journal: International Review of Management and Marketing Pages: 42-48 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/685/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/685/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Tolga Taner Author-Workplace-Name: Department of Healthcare Management, Uskudar University,Istanbul, Turkey. Author-Name: Ibrahim Sahbaz Author-Workplace-Name: Department of Opticianry, Uskudar University, Istanbul, Turkey. Author-Name: Gamze Kagan Author-Workplace-Name: Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey. Author-Name: Kamal Atwat Author-Workplace-Name: Department of Health Policy, Management and Evaluation, University of Toronto, Ontario, Canada. Author-Name: Engin Erbas Author-Workplace-Name: Institute of Social Sciences, Dogus University, Istanbul, Turkey. Title: Development of Six Sigma Infrastructure for Strabismus Surgeries Abstract: The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during strabismus surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Patient’s eye anatomy, experience of the anesthesiologist, experience/attention of the strabismus surgeon was identified to be Critical-to-Quality (CTQ) factors for a successful strabismus surgery. The most frequent complications of strabismus surgeries were found to be X, Y and Z. The process sigma level was found to be 3.2025. Classification-JEL: I120; L15 Keywords: Six Sigma; ophthalmology; strabismus surgery; complications Journal: International Review of Management and Marketing Pages: 49-58 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/672/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/672/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-6 Template-Type: ReDIF-Article 1.0 Author-Name: Matea Matic Author-Workplace-Name: Department of Economics and Business Economics, Lapadska obala 7, 20 000 Dubrovnik, Croatia. Author-Name: Katija Vojvodic Author-Workplace-Name: Department of Economics and Business Economics, Lapadska obala 7, 20 000 Dubrovnik, Croatia. Title: Customer-Perceived Insecurity of Online Shopping Environment Abstract: Customer-perceived insecurity of online shopping environment has become one of the major obstacles to the growth of electronic commerce. The main purpose of this study was to examine the influence of insecurity of Internet usage towards online purchase decision as well as consumers’ attitudes and intentions towards online purchasing. The data was collected through survey questionnaire using the purposive sample of 253 Croatian students from the University of Dubrovnik. Research results indicate a significant relationship between the insecurity of Internet usage and online purchase decision. Additionally, a significant relationship was found between the insecurity of Internet usage and consumers’ attitudes and intentions towards online purchasing. The overall analysis reveals that consumers have positive attitudes and intentions towards online purchasing whilst insecurity towards online purchasing lowers when online purchases are made more frequently. Classification-JEL: D12; L81 Keywords: insecurity of Internet usage; online purchase decision; online purchase intention Journal: International Review of Management and Marketing Pages: 59-65 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/677/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/677/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-7 Template-Type: ReDIF-Article 1.0 Author-Name: Aysegul ERMEC SERTOGLU Author-Workplace-Name: Department of International Trade, Gazi University, Ankara, TURKEY. Author-Name: Ozlem CATLI Author-Workplace-Name: Department of International Trade, Gazi University, Ankara, TURKEY. Author-Name: Sezer KORKMAZ Author-Workplace-Name: Department of Health Care Management, Gazi University, Ankara, TURKEY. Title: Examining the Effect of Endorser Credibility on the Consumers' Buying Intentions: An Empirical Study in Turkey Abstract: The purpose of this study is to test whether the source credibility affects buying intention and measure the perceived credibility differences between created spokesperson and celebrity endorser. The influence that endorser credibility dimensions (i.e. attractiveness, trustworthiness and expertise) have on purchase intentions of 326 young consumers has been examined. The results showed that all of the three credibility dimensions for both celebrity endorser and created spokesperson have a positive relationship with purchase intention. Created spokesperson is perceived to be more trustworthy and competent whereas the celebrity endorser is found to be more attractive by the respondents. This study is unique in a way that it covers fairly new and rapidly growing Turkish market. One factor that makes this study unique in Turkey, in which the usage of celebrity endorsers holds significant part in the marketing of products, is the lack of studies that would measure the effectiveness of this method. Classification-JEL: M31; M37 Keywords: Celebrity endorser; created spokesperson; endorser credibility; buying intention; advertisement Journal: International Review of Management and Marketing Pages: 66-77 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/666/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/666/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-8 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Harrison Adjimah Author-Workplace-Name: Ho Polytechnic, Ghana Author-Name: Akli Lawrence Perry Author-Workplace-Name: Ho Polytechnic, Ghana Title: Effectiveness of Entrepreneurship Development Programs in Ghanaian Polytechnics Abstract: This paper examines the effectiveness of entrepreneurship development programs (EDP) of Ghanaian Polytechnics in achieving some objectives. Using a case study methodology the research tracked the entrepreneurship intentions and entrepreneurial tendencies of some Ho Polytechnic students at different stages of their studies over three years. The analysis revealed a very high increase in interest in business proprietorship after the EDP but showed quite a weak link between the programs and most of the entrepreneurial tendencies. The study also noted that the proportion of students who intend to move from school directly into business, though rising after the programs, remained very low.The study finally concluded that the gap between the high level of interest and the willingness to move directly from school into business is a strong case for more policy efforts to initiate programs and projects which can trigger graduates to undertake entrepreneurial activities. Classification-JEL: I13; L2 Keywords: effectiveness; entrepreneurship intentions; tendencies; entrepreneurship development programs Journal: International Review of Management and Marketing Pages: 78-89 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/641/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/641/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-9 Template-Type: ReDIF-Article 1.0 Author-Name: Paulo Silveira Author-Workplace-Name: College of Business Administration (Department of Marketing and Logistics), Setúbal Polytechnic, Setúbal, Portugal. Author-Name: Cristina Marreiros Author-Workplace-Name: Center for Advanced Studies in Management and Economics (CEFAGE), Universidade de Évora, Évora, Portugal. Title: Shopper Marketing: A Literature Review Abstract: Shopper marketing is a recent concept and it has been gaining importance and attention among managers and researchers. Due to its youth and increasing relevance, the purpose of this paper is to analyze, categorize, compile and analyze the existing knowledge concerning shopper marketing. The main finding of this paper is that the literature on shopper marketing is complementary and coherent, and also raises several research and managerial challenges. Besides that, there is a structural common trace on the literature, recognizing that shoppers are citizens with specific needs beyond consumption, which should be effectively analyzed and satisfied, adopting a shopper marketing approach. The main contributions provided are the compilation of shopper marketing literature, its analysis and the identification of major issues and directions for future research. Classification-JEL: M30; M31 Keywords: shopper marketing; in-store marketing; literature review Journal: International Review of Management and Marketing Pages: 90-97 Volume: 4 Issue: 1 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/623/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/623/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Fred A. Yamoah Author-Workplace-Name: University of Kent, Kent Business School, Medway Campus, Chatham Maritime, Kent, ME4 4AG, UK. Author-Name: David E. Yawson Author-Workplace-Name: University of Kent, Kent Business School, Canterbury, Kent, CT2 7PE, UK Title: Assessing Supermarket Food Shopper Reaction to Horsemeat Scandal in the UK Abstract: : Consumer reaction to food scares has been given considerable research attention but insights into specific shopper segments’ reactions to food scares, especially those that do not pose direct health risk to the public is limited. This paper examines how different life-stage shopper segments reacted to the horsemeat scandal in the UK. This paper draws on the analysis of supermarket loyalty card dataset of 1.7 million beef burger shoppers to establish the effect of the horsemeat scandal on retail sales value and volume as well as the rate of withdrawal of life-stage shopper segments from the affected products. The results show consistent weekly decline in retail sales value and volume across all life-stage segments over six consecutive weeks after the first horsemeat scandal announcement. Young families, pensioners and young adults segments withdrew from affected products in accordance with their typical perception and attitudes to risk. Contrary to expectation older adults withdrew faster than young families from the affected products. The findings of the study offer useful insights and strategic direction for managers working to ensure that food scares are managed to the benefit of the public and the food industry. Classification-JEL: M31 Keywords: Horsemeat food scare; perception and attitude to risk; life-stage shopper segments; shopper behaviour; food safety management Journal: International Review of Management and Marketing Pages: 98-107 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/683/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/683 File-Format: text/html Handle: RePEc:eco:journ3:2014-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Erkut ALTINDAG Author-Workplace-Name: Beykent University, Ýstanbul, Turkey. Author-Name: Merve KARKACIER Author-Workplace-Name: Beykent University, Ýstanbul, Turkey. Title: The Effect of Business Firms’ International Activities on the Firm Performance: A Central Black Sea Region Case Abstract: In this study, the effect of business firms carrying on business in Central Black Sea Region of Turkey on the performance of these firms. Especially how it affected SMEs (Small and Medium Sized Enterprises) was analyzed. When particularly considering the effects of business that have SME quality on economy of Turkey, such kind of researches are noticed to have a basis in recent years. The research depended upon the data obtained from enterprises through original qualified questionnaire. The questionnaire question forms were scaled benefiting from the studies in the literature based upon international activities and business performance measurement. For all variables, the scales in the literature were taken and included into research questionnaire. The questionnaires were performed to SMEs and large-scale enterprises. In the research factor analysis, correlation and regression analysis were included as analysis methods. According to the obtained results, it was determined that international activities had a positive effect on the performance of enterprises. The results were interpreted, and various suggestions were offered to academicians, and administrators. Classification-JEL: M10; M16 Keywords: International Activities; Import and Export; Franchising; Joint Ventures; Firm Performance Journal: International Review of Management and Marketing Pages: 108-122 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/745/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/745/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim SAHBAZ Author-Workplace-Name: Department of Opticianry, Uskudar University, Istanbul, Turkey Author-Name: Mehmet Tolga TANER Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Gamze KAGAN Author-Workplace-Name: Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey Author-Name: Huseyin SANISOGLU Author-Workplace-Name:Department of Ophthalmology, Haydarpaþa Numune Education and Research Hospital, Istanbul, Turkey Author-Name: Engin ERBAS Author-Workplace-Name: Institute of Health Sciences, Uskudar University, Istanbul, Turkey Author-Name: Ebubekir DURMUS Author-Workplace-Name: Department of Ophthalmology, Haydarpaþa Numune Education and Research Hospital, Istanbul, Turkey Author-Name: Meltem TUNCA Author-Workplace-Name: Department of Ophthalmology, Haydarpaþa Numune Education and Research Hospital, Istanbul, Turkey Author-Name: Hazar ENGINYURT Author-Workplace-Name: Department of Business Administration, Adnan Menderes University, Aydýn, Turkey Title: Deployment of Six Sigma Methodology in Phacoemulsification Cataract Surgeries Abstract: The purpose of this study is to show how a public eye care center in Turkey initiated Six Sigma principles to reduce the number of complications encountered during and after phacoemulsification cataract surgeries.To analyze the 3-year data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Experience of the ophthalmic Diagram and, Failure, Mode and Effect Analysis were implemented. Experience of the ophthalmic surgeon, patient’s anatomy, cooperation of patient during the surgery, sterilization and hygiene, attention of assistant surgeon, calibration of equipment and quality/chemical composition of intraocular material were identified to be Critical-to-Quality (CTQ) factors for a successful phacoemulsification cataract surgery. The most frequently occurring complication was found to be iris atrophy. The process sigma level for the process was found to be 3.958 Classification-JEL: I120; L15 Keywords: : Six Sigma; ophthalmology; phacoemulsification cataract surgery; complications Journal: International Review of Management and Marketing Pages: 123-131 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/778/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/778/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Dimitrios Belias Author-Workplace-Name: University of Thessaly, Karyes, 42100, Trikala, Greece. Author-Name: Athanasios Koustelios Author-Workplace-Name: University of Thessaly, Karyes, 42100, Trikala, Greece. Title: Organizational Culture and Job Satisfaction: A Review Abstract: The purpose of the present study is to provide a critical review of the relation between organizational culture and the levels of job satisfaction experienced by employees. Organizational culture refers to a series of attitudes and behaviors adopted by employees of a certain organization, which affect its function and total well-being. Job satisfaction refers to the employees’ perceptions of their working environment, relations among colleagues, earnings and promotion opportunities. The review shows that contemporary job-related phenomena like job satisfaction are related to their perceptions of their working environment, relations with colleagues, institution aims and strategies and success criteria. In addition, the employees’ preference of organizational culture is likely to be affected by demographic characteristics, especially gender. It can be supported, therefore, that measuring and analyzing an institution’s organizational culture in combination with its employees’ demographic and individual characteristics may lead to valuable conclusions, so that job satisfaction is promoted. Classification-JEL: J24; M11; M12; M14; O15 Keywords: Organizational Culture; Job Satisfaction Journal: International Review of Management and Marketing Pages: 132-149 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/746/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/746/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Rujirutana Mandhachitara Author-Workplace-Name: Penn State University, 3550 Seventh Street Road (Rt. 780) New Kensington, PA 15068, USA. Title: Old Traps for New Players: Western Direct Retailing Investment in Emerging Asian Markets Abstract: This paper is intended to provide a heads-up to transnational corporate executives who have an interest in, or responsibility for, foreign direct investment positions. Until relatively recently, many emerging markets in Asia restrict foreign participation in their retail sectors. Without sufficient pre-market entry information, Asia was identified as a particularly attractive region for western direct retail investment (WDRI). Groceries and provisions (FMCG) shoppers were served only by the traditional overseas Chinese retail trade. The western chains, principally from the United States and Europe, came to Asia in waves and unexpectedly experienced very high rates of attrition, explained in part by an indigenous account-payable-to- suppliers system referred to as Buy 10, Sell 7, Pay 3, Profit 4 (BSPP). A specific geographical focus of this paper is Thailand where foreign retailing casualties have been bloody. The ongoing lessons for executives of WDRI in entering emerging markets are addressed, particularly in relation to hidden local accounting traps. The implications for western retail investors in India’s recently-liberalized market are also discussed. Classification-JEL: L81 Keywords: Retailing in emerging market; traditional and modern retail trade formats; direct retailing investment and accounts payable Journal: International Review of Management and Marketing Pages: 150-159 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/747/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/747/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim SAHBAZ Author-Workplace-Name: Department of Opticianry, Uskudar University, Istanbul, Turkey Author-Name: Mehmet Tolga TANER Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Mustafa ELIACIK Author-Workplace-Name:Department of Ophthalmology, Medipol University, Istanbul, Turkey Author-Name: Gamze KAGAN Author-Workplace-Name: Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey Author-Name: Engin ERBAS Author-Workplace-Name: Institute of Health Sciences, Uskudar University, Istanbul, Turkey Author-Name: Hazar ENGINYURT Author-Workplace-Name: Department of Business Administration, Adnan Menderes University, Aydýn, Turkey Title: Deployment of Six Sigma Methodology to Reduce Complications in Intravitreal Injections Abstract: The purpose of this study is to show how a private eye care center in Turkey initiated Six Sigma principles to reduce the number of complications encountered during and after intravitreal injections. Data were collected for 30-months. To analyse the complications among 229 injections administered on 106 patients, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Sources and root causes of seven types of complications were identified and reported. For a successful intravitreal injection, experience of the retina specialist, attention of the retina specialist and patient’s ocular pathology were determined to be the “critical few” factors whereas, sterilization and hygiene, dosage of drug/agent and chemical properties of drug/agent were found to be the “trivial many”factors. The most frequently occuring and the complication with the highest hazard score was found to be subconjunctival haemorrhage. The process sigma level of the process was measured to be 3.2657. The surgical team concluded that six of the complications (out of seven) should be significantly reduced by taking the necessary preventative measures. Classification-JEL: I120; L15 Keywords: Six Sigma; Ophthalmology; Intravitreal injections; Complications Journal: International Review of Management and Marketing Pages: 160-166 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/779/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/779/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Dong-Fei XUE Author-Workplace-Name: Grade 2013, School of Management, Guangdong University of Technology, NO.161 Yinglong Rd., Tianhe District, Guangzhou, China Author-Name: Shi-Jie ZHAO Author-Workplace-Name: School of Management, Guangdong University of Technology, NO.161 Yinglong Rd., Tianhe District, Guangzhou, China Author-Name: De-Peng ZHANG Author-Workplace-Name: School of Management, Guangdong University of Technology, NO.161 Yinglong Rd., Tianhe District, Guangzhou, China Title: Comparison of CRM Programs Basing on Improving Customer Profitability: Using the AHP Method Abstract: In this paper, we generalize the cause-related marketing (CRM) methods that used by most current enterprises. And then, we probe into the difference of the effects of different types of CRM programs aiming at improving customer profitability by analytic hierarchy process (AHP). Consequently, we find out the sequencing results and provide some reference to the enterprises while performing CRM programs. Classification-JEL: M3 Keywords: analytic hierarchy process; customer profitability; cause-related marketing Journal: International Review of Management and Marketing Pages: 167-174 Volume: 4 Issue: 2 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/770/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/770/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Fatma Nur Ýplik Author-Workplace-Name: Adana Science and Technology University, Faculty of Business,Adana, Turkey Author-Name: Yunus Topsakal Author-Workplace-Name: Akdeniz University, Faculty of Tourism, Antalya, Turkey Author-Name: Esengül Ýplik Author-Workplace-Name: Osmaniye Korkut Ata University, Faculty of Economics and Administrative Sciences, Osmaniye, Turkey Title: The Effects of Emotional Labor on Job Attitudes of Hotel Employees: Mediating and Moderating Roles of Social Support and Job Autonomy Abstract: With increasing competition among hotels, managing employees seems to be important issue in delivering services to customers effectively. This issue also affects the firms’ outcomes and incomes. Thus, hotels as a service providing firms must be able to man age the emotions of employees in order to increase the quality of services and to create value for customers. Controlling emotions of employees also contribute to gain competitive advantage across rivals. The objective of this paper is to reveal the effect s of emotional labor on job attitudes of hotel employees by considering the mediating and moderating roles of social support and job autonomy. To this end, a questionnaire was employed to employees of hotels operating in Antalya Province. Results of the analyses support that emotional labor has a negative effect on emotional exhaustion. Emotional labor also has a positive effect on job satisfaction. In addition there are mediating and moderating roles of job autonomy and social support between emotional exhaustion and emotional labor, and emotional labor and job satisfaction. Classification-JEL: D23;L60;L84 Keywords: Emotional Labor; Job Satisfaction; Social Support; Job Autonomy; Hotels; Antalya. Journal: International Review of Management and Marketing Pages: 175-186 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/802/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/802/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-01 Template-Type: ReDIF-Article 1.0 Author-Name: Dimitrios Belias Author-Workplace-Name: University of Thessaly, Karyes, 42100, Trikala, Greece Author-Name: Athanasios Koustelios Author-Workplace-Name: University of Thessaly, Karyes, 42100, Trikala, Greece Title: Transformational Leadership and Job Satisfaction in the Banking Sector: A Review Abstract: The purpose of the present study is to provide a critical review of the relation between transformational leadership and the levels of job satisfaction experienced by bank employees. An organization’s or institution’s leadership refers to its leader’s style of providing direction, implementing plans and motivating employees. Transformational leadership is a specific leadership style applied by superiors who motivate their subordinates to perform at a higher level b y inspiring them, offering them intellectual challenges and paying attention to their individual needs. Job satisfaction refers to the employees’ perceptions of their working environment, relations among colleagues, earnings and promotion opportunities. The review shows that contemporary job-related phenomena like job satisfaction are related to employees’ relations with colleagues and superiors, performance and perceptions of their organization’s specific culture. In addition, the employees’ preference ofleadership style is likely to be affected by several factors, including demographic characteristics.Therefore, the reciprocal relation between organizational culture and transformational leadership in job satisfaction in the banking field is revealed in the review, and several conclusions and suggestions are formed. Classification-JEL: J24;M11;M12;M14;O15 Keywords: Organizational Culture; Transformational Leadership; Leadership Style; Job Satisfaction; Banking sector Journal: International Review of Management and Marketing Pages: 187-200 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/766/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/766/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-02 Template-Type: ReDIF-Article 1.0 Author-Name: Cem Harun Meydan Author-Workplace-Name: Turkish Army, Ankara, Turkey Author-Name: Çagdas Akif Kahraman Author-Workplace-Name: Turkish Military Academy, Ankara, Turkey Author-Name: Ufuk Basar Author-Workplace-Name: Turkish Army, Ankara, Turkey Title: Social Loafing and Impression Management in an Organizational Context Abstract: The aim of this study is to find out r elationship between behaviors of people who tend to loaf in organizational context and their impression management strategies, and to reveal specific impression management strategies applied by loafers. Our research is conducted with voluntary participation of 100 bank clerks, who work at a private bank located in Ankara, Turkey. Data were collected by means of questionnaires. Findings indicate that social loafers are engaged in impression management strategies. Loafers, who feel disconnected, behave distractive and disruptive. However, perceived results of loafing curtail their face saving efforts. Findings are further discussed and recommendations for future studies are emphasized. Classification-JEL: D23; M12 Keywords: Social loafing; Impression management; Social loafer; Group; Behavior. Journal: International Review of Management and Marketing Pages: 201-206 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/825/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/825/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-03 Template-Type: ReDIF-Article 1.0 Author-Name: Kemal Býrdýr Author-Workplace-Name: Mersin University, Tourism Faculty,Mersin, Turkey Author-Name: Seda Derinalp Çanakçý Author-Workplace-Name: Mersin University, Tourism Faculty,Mersin, Turkey Title: Managerial Problems Confronted By Executive Chefs in Hotels Abstract: The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire) amongst executive chefs, based on answers given by them (expressed as average figures) dependent upon such variables as their “Age”, “Gender”, “Educational Status” and “Star status of the hotel within which they worked.” The study results showed that the most important problem confronting executive chefs was “finding educated/trained kitchen personnel.” On the specific problem, “responsibility and authority is not clear within the kitchen,” there was a significant difference of opinion by the gender of the executive chefs. Moreover, there was a significant difference of opinion dependent upon the star status of the hotels within which the chefs worked on the problem of whether or not “the working hours of kitchen personnel were too long.” The findings suggest that there are important problems confronted by executive chefs. Moreover, male and female executive chefs have different opinions on the magnitudes of some specific problems. Whereas there are various reports and similar publications discussing problems faced by executive chefs, the present study is the first one in the literature that solely explore the managerial problems experienced at a kitchen context. Classification-JEL: L2;M1 Keywords: Hotel Managements; Kitchen Management; Administrative Problems in Kitchen Management. Journal: International Review of Management and Marketing Pages: 207-216 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/828/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/828/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-04 Template-Type: ReDIF-Article 1.0 Author-Name: Murat Koç Author-Workplace-Name: Çað University, Faculty of Law, Mersin, Turkey Author-Name: Fatih Koç Author-Workplace-Name: Sabancý Üniversitesi, MBA, Turkey Title: A Multinational Company Problem: Infiltrating Into the Clusters to Gain Competitive Edge in the Traditional Markets Abstract: This paper is concerned with one of the main challenges of the Multinational Companies which they face in the traditional and thus in local markets. Multinational Companies aimsto gain competitive advantage through differentiation in terms of their globalization strategy. However, in the local markets where the organic relationship of firms are more designed in local habits, and markets react with stable consumer behaviors, it gets harder to enter into market and drive a competitive edge. This paper aims to understand the reasons of this challenge, the analysis of resistance of traditional markets, successful sample breaking into local market and the strategy around it. Classification-JEL: M00; M10 Keywords: Multinational Company; Competitive Edge; Traditional Markets; Clusters Journal: International Review of Management and Marketing Pages: 217-223 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/852/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/852/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-05 Template-Type: ReDIF-Article 1.0 Author-Name: Aftab Tariq Dar Author-Workplace-Name: Department of Business Administration, Government College University, Faisalabad, Pakistan Author-Name: Mohsin Bashir Author-Workplace-Name: Department of Business Administration, Government College University, Faisalabad, Pakistan Author-Name: Faheem Ghazanfar Author-Workplace-Name: Department of Public Administration, University of Management Sciences and Information Technology, Kotli, Azad Kashmir Author-Name: Muhammad Abrar Author-Workplace-Name: Department of Business Administration, National Textile University, Faisalabad, Pakistan Title: Mediating Role of Employee Motivation in Relationship to Post-Selection HRM Practices and Organizational Performance Abstract: The purpose of this cross-sectional study was to explore the meditating role ofemployee motivation in the relationship between post-selection Human Resource Management (HRM) practices and perceived performance of Islamic Banks operating in Pakistan. This study was based onprimary data collected from 200-employees of different Islamic banks in Pakistan by distributing structured and reliable questionnaires. The demographic profile of respondents was diversified in terms of their grade, age, experience and education. Results of correlation analysis revealed that training & development(r = .829), performance evaluation system (r = .752), career development system (r = .666), extrinsic rewards (r = .921),intrinsic rewards (r = .852) and employee motivation (r=.722) have strong positive association with perceived performance of Islamic banks in Pakistan. Results of hierarchical regression analysis supported that post-selection HRM practices have positive impact on perceived organizational performance and employee motivation acts as mediator in the relationship between post-selection HRM practices and perceived organizational performance. Proper implementation of post-selection HRM practices makes employee motivated that resulted in improved organizational performance. Management of Islamic banks desiring optimum performance should pay special attention to need-based training programs, merit-based performance appraisal system, development of progressive career paths, performance-based extrinsic and intrinsic rewards management. While making HRM policies, employee motivation should be given paramount importance as the results of contemporary studies supported that it is the major contributing factor of higher organizational performance. Classification-JEL: L25;M12; M51; M52; M53;O15 Keywords: Post-Selection Human Resource Management Practices; Employee Motivation; Perceived Organizational Performance; Islamic Banking Sector of Pakistan Journal: International Review of Management and Marketing Pages: 224-238 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/864/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/864/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-06 Template-Type: ReDIF-Article 1.0 Author-Name: Remziye Terkan Author-Workplace-Name: Department of Public Relations, Faculty of Communication, Girne American University, Kyrenia, Northern Cyprus. Title: Importance of Creative Advertising and Marketing According to University Students’ Perspective Abstract: Advertising has crucial role in todays competitive marketing world. This research studies two important persuasive processes often employed in the management of businesses; Creative Advertising and Marketing Management. Creative Advertising and Marketing Management is necessary in order to have a complete understanding of how producers and sales companies work effectively. While advertising performs the communicative function of informing consumers about a company’s product or services, creative advertising is also attract people to the market, marketing management is a much more complex managerial process which encompasses activities such as; marketing research, product conception and design, pricing, distribution and even advertising. Today, incurrent globalized and rapidly expanding business conscious world; creative advertising and marketing management are increasingly becoming more relevant to the businesses. Companies need to adopt creative strategies and innovations in their operations in order to survive the challenges of the ever expanding global market. In the study, creative advertising and its importance in marketing managemet are investigated and examined by sample group of university students. Classification-JEL: M31 Keywords: Creative advertising;Innovations;Marketing management;Persuasion in marketing Journal: International Review of Management and Marketing Pages: 239-246 Volume: 4 Issue: 3 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/882/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/882/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-03-07 Template-Type: ReDIF-Article 1.0 Author-Name: Janka Taborecka Petrovicova Author-Workplace-Name: Matej Bel University, Faculty of Economics, Tajovskeho 10, 974 01 Banska Bystrica / SLOVAKIA. Author-Name: Maria Gibalova Author-Workplace-Name: Matej Bel University, Faculty of Economics, Tajovskeho 10, 974 01 Banska Bystrica / SLOVAKIA Title: Measurement of Consumer Ethnocentrism of Slovak Consumers Abstract: The conceptualization of consumer ethnocentrism is inferred from the general concept of ethnocentrism which assumes that ethnocentrism starts with the culture into which an individual is born. Over time, the individual will accept the values and behaviour of this particular culture as a norm. However, when the individual becomes aware of other cultures with different values and behaviours, there develops the need of belonging and identification with own culture rather than that of others. When analysing the consumer ethnocentrism, it is also essential to examine whether consumer ethnocentrism operates uniformly across all consumers or there exist some specific factors moderating their ethnocentric tendencies. A lot of studies researching these issues can be found in various cultural contexts, however in Slovakia we found certain gap since there is just a few of them. The aim of the paper is to investigate the level of consumer ethnocentricity of Slovak consumers in general and with the respect to chosen variables – age and gender. The results can serve as an information base for decision-making process of marketing managers focusing especially on local production of domestic products. Classification-JEL: M31 Keywords: consumer ethnocentrism; CETSCALE; marketing Journal: International Review Of Management and Marketing Pages: 247-258 Volume: 4 Issue: 4 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/939/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/939/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-04-01 Template-Type: ReDIF-Article 1.0 Author-Name: Abdullah Malik Author-Workplace-Name: Pondicherry University, Kalapet, 605014, Puducherry, India Author-Name: Bushan D. Sudhakar Author-Workplace-Name: Pondicherry University, Kalapet, 605014, Puducherry, India Title: Positioning Through Celebrity Endorsement - A Review Contribution to Brand Literature Abstract: The use of celebrities in marketing communications has become the practice of the major companies in the emplacement of the brand in the mind of consumers. Firms are making vast investments in hiring celebrities for positioning of brands by making organizations with endorser qualities such as trustworthiness, attractiveness and expertise. In the backdrop, this paper seeks to explore the variables of brand positioning through sports celebrity endorsement. Secondly, to propose the model through merging the sport celebrity endorsement constructs with brand positioning constructs by drawing together and to develop the scale for measuring brand positioning through celebrity endorsement based on existing literature. Classification-JEL: M31; M37; M39 Keywords: Brand Positioning; Celebrity Endorsement; Purchase Intention. Journal: International Review Of Management and Marketing Pages: 259-275 Volume: 4 Issue: 4 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/946/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/946/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-04-02 Template-Type: ReDIF-Article 1.0 Author-Name: Levent KOSAN Author-Workplace-Name: Mersin University, Faculty of Tourism, Ciftlikkoy, 33343, Mersin, Turkey Title: Accounting for Marketing: Marketing Performance Through Financial Results Abstract: Accounting, especially strategic management accounting, provides significant contributions to companies for decisions in environments of intense competition. Accounting, which has positive effects of company strategy development and management, has become a required facet of marketing, another area that has gained significance. The aim of this study is to assess the contributions of accounting to marketing performance management and other areas related to marketing development and to evaluate the relationship and synergies between marketing and accounting with comparative examples. Classification-JEL: M310; M410 Keywords: strategic managerial accounting; performance measurement; marketing accounting Journal: International Review Of Management and Marketing Pages: 276-283 Volume: 4 Issue: 4 Year: 2014 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/955/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/955/pdf File-Format: text/html Handle: RePEc:eco:journ3:2014-04-03 Template-Type: ReDIF-Article 1.0 Author-Name: Hiroshi Ito Author-Workplace-Name: Nagoya University of Commerce and Business, Japan Author-Name: Cecile Pilot Author-Workplace-Name: Strasbourg Law and Political Science University, France. Title: Why Are Nonprofit Organizations Financially Strained in Japan? An Analysis of Japanese NPO Management and Marketing Strategies Abstract: The number of nonprofit organizations (NPOs) has been growing worldwide in the last few decades. In Japan, the number of NPOs started skyrocketing in the late 1990s and now has reached almost 50,000, a significant increase from fewer than 10,000 in the early 2000s. Despite their increasing importance, the majority of NPOs are financially strained in Japan. To address this issue, this study analyzes data collected from interviews with management-level officials from 50 nonprofit organizations about their activities, management, and marketing in Nagoya, Japan. Classification-JEL: M; Y Keywords: Nonprofit marketing; nonprofit management; nonprofit strategy Journal: International Review of Management and Marketing Pages: 1-8 Volume: 5 Issue: 1 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/view/998/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/998/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-01-01 Template-Type: ReDIF-Article 1.0 Author-Name: Klaudia Kurajdova Author-Workplace-Name: Matej Bel University, Faculty of Economics, Tajovskeho 10, 974 01 BanskaBystrica / SLOVAKIA. Author-Name: Janka Táborecka-Petrovicova Author-Workplace-Name: Matej BelUniversity, Faculty of Economics, Tajovskeho 10, 974 01 Banska Bystrica / SLOVAKIA. Title: Literature Review on Factors Influencing Milk Purchase Behaviour Abstract: In today’s highly informed, competitive and saturated market, a key to success of any business depends on knowing consumer and his consumption patterns and recognizing and understanding factors influencing his decision-making for the purpose of developing an attractive offer of products, supporting services, communication means and other marketing tools that would fit like a glue to customer’s needs. Study of consumer behaviour belongs to a group of very wide and strong subjects of marketing attention and its examination requires ongoing approach. Milk, as one category of dairy products, belongs to the group of basic daily-consumed products characterized by relatively high purchase frequency. On the other hand, its production and consumption is experiencing certain negative trend in Slovakia what inevitably calls for a scientific attention and examination in order to reverse this unfavourable development having a negative impact on the milk companies in Slovakia. Therefore, we focus our attention on studying various factors influencing consumers when purchasing this specific product. Our research in this stage resulted in the compilation of literature review on factors influencing consumers when purchasing milk and determination of boundaries and guidelines for our future research activity. Classification-JEL: M31 Keywords: consumer behaviour; factors influencing milk purchase behaviour; milk Journal: International Review of Management and Marketing Pages: 9-25 Volume: 5 Issue: 1 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/view/1029/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/1029/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-01-02 Template-Type: ReDIF-Article 1.0 Author-Name: Fahmi Fadhl Al-Hosaini Author-Workplace-Name: Department of Accounting and Finance, Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Malaysia. Author-Name: Saudah Sofian Author-Workplace-Name: Department of Accounting and Finance, Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Malaysia. Title: A Review of Balanced Scorecard Framework in Higher Education Institution (HEIs) Abstract: Many studies have been conducted to investigate the effectives of the BSC in organisations. It is observed that many organisations adopt different perspectives suitable for their functions in line with their vison, mission and strategic themes. Some reseachers have highlighted its relevance to Higher Education institutions. However, previous studies have not defined wich perspectives are most relevant for public HEIs, which are not for profit by nature. Higher Educational Institutions (HEIs) are involved in routine processes of providing tertiary education in colleges, universities, and institutes including both undergraduate and postgraduate programmes, vocational and education training. One of the aims of HEIs is to achieve results in terms of products and services for the customers and other stake holders. In this paper, we review recent studies in top journals using the Balanced Scorecard Framework in HEIs. The paper identifies the relenvant perspectives for HEIs and presents its contextual analysis. When implemented, this can be used to monitor their performance and enable them to adjust to emerging challenges that come as a result of implementing key strategies. Classification-JEL: M1; M41 Keywords: Balanced Scorecard; Higher Educational Institutions Journal: International Review of Management and Marketing Pages: 26-35 Volume: 5 Issue: 1 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/view/1055/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/1055/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-01-03 Template-Type: ReDIF-Article 1.0 Author-Name: Celil Gokay Ekinci Author-Workplace-Name: Private Kadikoy Hemodialysis Center, Istanbul, Turkey. Author-Name: Mehmet Tolga Taner Author-Workplace-Name: Department of Healthcare Management, Uskudar University, Istanbul, Turkey Author-Name: Engin Erbas Author-Workplace-Name: Institute of Health Sciences, Uskudar University, Istanbul, Turkey. Title: Integration of Six Sigma Methodology to Reduce Complications in a Private Hemodialysis Center Abstract: This paper aims to evaluate the complications occurred during and after the hemodialysis sessions made in a private hemodialysis center in terms of their sigma levels and severity. Complications with sigma levels under 4.00 indicate that the sessions need improvement and corrective actions. Vital few and trivial many critical to quality (CTQ) factors are determined and some improvement suggestions are made for the process based on the vital few CTQ factors. Consequently, it is found that the hemodialysis process operates at a 3.5342 sigma level Classification-JEL: I20; L15 Keywords: Six Sigma; Hemodialysis; Complications Journal: International Review of Management and Marketing Pages: 36-44 Volume: 5 Issue: 1 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/view/1072/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/download/1072/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-01-04 Template-Type: ReDIF-Article 1.0 Author-Name: Rami Mohd Tbaishat Author-Workplace-Name: Department of Public Administration, Yarmouk University, Irbid, Jordan. Title: Administrative Reform in Jordan: Urgency for Reforming the Bureaucracy Structure Abstract: This study aimed to provide a diagnostic-analytic study of the characteristics of administrative reform experience in Jordan with a view to identify the pitfalls and shortcomings that accompanied it, based on assumptions in conducting reform. During the last 20 years, Jordan has witnessed a considerable effort in administrative reform. The result of such reform programs have fallen short of expectations and were rather limited in impact. Therefore, the analysis focused on the conditioned, under which the governing structure works effi ciently, and how Jordan can direct its resources toward the achievement of effi ciency in the public service with special emphasis on the bureaucracy structure. The study revealed that the private sector itself is unable to participate signifi cantly in absorbing the labor force into the economy as a result of the monopoly problems existing in the public sector. Moreover, the lower share of spending on the capital category is vital in classifying the merits of government economic policies. Therefore adaptability is key to any reform and reorganization plan in which contingencies must be embedded in the process of organizational change and administrative action. Classification-JEL: D71, D73, D78, H11 Keywords: Jordanian Bureaucracy, Good Governance, Administrative Reform, State Journal: International Review of Management and Marketing Pages: 45-51 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1093/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1093/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-01 Template-Type: ReDIF-Article 1.0 Author-Name: Sevket Yirik Author-Workplace-Name: Akdeniz University, Faculty of Tourism, Dumlupýnar Boulevard, Antalya, Turkey, Author-Name: Deniz Oren Author-Workplace-Name: Akdeniz University, Vocational School of Gazipaþa, Antalya, Turkey, Author-Name: Remziye Ekici Author-Workplace-Name: Akdeniz University, Faculty of Tourism, Antalya, Turkey. Title: Determination of Organizational Stress and Organizational Burnout Levels of Mid Level Managers Working in Four and Five Star Hotel Businesses Abstract: The present study emphasizes the concepts of stress and organizational stress which are the main concepts constituting theoretical foundation of the research; evaluates infl uences of stress on organization; discusses the concept of organizational burnout as well as its sub-dimensions; and analyses organizational stress and burnout levels of mid level managers working in four and fi ve star hotels. The purpose of this study is to analyze the relationship between organizational stress and organizational burnout levels of mid level managers of four and fi ve star hotel businesses. Survey has been conducted on 318 employees of four and fi ve star hotels operating in Alanya, Turkey. According to the analysis of data, it has been observed that ages of mid level managers have an infl uence on their organizational stress and burnout levels. Genders of mid level managers are infl uential on their organizational stress levels while they have no infl uence on their burnout levels. Education levels of managers infl uence their organizational stress levels while they have no infl uence on their burnout levels. The departments of managers are infl uential both on organizational stress and burnout. Positions of managers infl uence their burnout levels while they have no infl uence on their organizational stress levels. Classification-JEL: L83, M1 Keywords: Hotel Personnel, Organizational Stress, Organizational Burnout, Tourism Journal: International Review of Management and Marketing Pages: 52-60 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1128/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1128/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-02 Template-Type: ReDIF-Article 1.0 Author-Name: Melissa Li Sa Liow Author-Workplace-Name: School of Business & Communication, PSB Academy, Singapore, Author-Name: Yeow Kim Chai Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, University Utara Malaysia, Sintok, Malaysia. Title: Branding Orientation in the Accommodation Industry Abstract: This paper starts by clarifying the role of branding orientation (BO) among academic studies. It shortly introduces the development of the BO concepts. The empirical part consists of a search for and analysing of academic articles using a meta-analysis that consider BO in the accommodation industry. According to the results, signifi cant appraisal of the branding building activities among higher star rating and luxury accommodation businesses are taking place due to the increasingly demanding guests. Thus, there is an upward pressure on small and medium accommodation businesses to survive or perform well. This paper recommends that scholars study the owners-managers, employees, and customer perspectives altogether, to better comprehend how large accommodation businesses displaying BO can generate superior performance. For the small and medium accommodation businesses, the emphasis is the owners-managers perceptions since they are the main decision-makers, and due to infancy of the small and medium enterprise branding application. Classification-JEL: L83, M31 Keywords: Branding Orientation, Accommodation Industry Journal: International Review of Management and Marketing Pages: 61-72 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1131/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1131/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-03 Template-Type: ReDIF-Article 1.0 Author-Name: A. Gönül Demirel Author-Workplace-Name: Department of Business Administration, Yeditepe University, 34755 Kayýþdaðý, Istanbul, Turkey. Author-Name: M. Atilla Oner Author-Workplace-Name: Department of Business Administration, Yeditepe University, 34755 Kayýþdaðý, Istanbul, Turkey. Title: Revisiting Schein (1965) Study on the Managerial Values and Attitudes of MBA Students Abstract: As schools are organized networks of socializing experiences which prepare individuals to act in society, MBA programs are the socializing media to prepare the future managers. Our study is “a partial replication” of the study done by Schein (1965). The same constructs are used in the questionnaire of the present study. Assuming that what is valued by managers infl uences how those individuals make business decisions, we aim to fi nd out the managerial values and attitudes of MBA students. We also aim to draw the attention of the faculty members to think about what attitudes, beliefs, and values MBA students are learning and what might the faculty contributions be to the transfer of managerial values. Therefore, the main question of our study is “What are the major managerial values and attitudes of our MBA students?” A second intended contribution of this study is the validation of the scales. The goal of science is empirical generalization, or knowledge development. Systematically conducted replications with extensions facilitate this goal. Keeping this in mind our reconsidering the original constructs of the Schein (1965) study contributes to the validation of at least some of these original constructs. Classification-JEL: M1, M10 Keywords: Managerial Values, Managerial Attitudes, Socializing MBA Students Journal: International Review of Management and Marketing Pages: 73-84 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1143/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1143/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-04 Template-Type: ReDIF-Article 1.0 Author-Name: Josef Papilaya Author-Workplace-Name: Faculty of Teaching and Education Science, University of Pattimura, Ambon, Indonesia, Author-Name: Thereesje Roza Soisa Author-Workplace-Name: Faculty of Teaching and Education Science, University of Pattimura, Ambon, Indonesia, Author-Name: Haedar Akib Author-Workplace-Name: Postgraduate Public Administration, State University of Makasar, Indonesia. Title: The Influence of Implementing the Strategic Policy in Creating Business Climate, Business Environment and Providing Support Facilities towards Business Empowerment on Small Medium Craft enterprises in Ambon Indonesia Abstract: This study aims at analyzing and explaining whether there was the infl uence of implementing the strategic policy in creating business climate, business environment and providing support facilities towards empowerment on small and medium enterprises (SMEs) as well as whether there is synchronously infl uence of implementing the strategic policy in creating business climate, business environment and providing support facilities for business empowerment on small and medium scale enterprises through a survey in the city of Ambon. The results show, that there is a positive and signifi cant effect of implementing the strategic policy in creating business climate to empower SMEs. There is a positive and signifi cant effect on the business environment toward the empowerment of SMEs, there is a positive and signifi cant effect of providing support facilities toward the empowerment of SMEs, and there is a positive and signifi cant simultaneously effect in business climate, business environment and support facilities for business towards the empowerment of small business in Ambon city. Empowerment programs are conducted to maintain a conducive business climate, including: (1) the innovation promotion, (2) enhancing human resources through training development; (3) providing fi nancial support, (4) giving support to the marketing strategy, (5) opening the business partnership. While the supporting facilities granted to SMEs including: (1) giving the fi shing boat for the fi shermen, (2) providing the workshop (machine shop service) facilities to small crafts business enterprises, (3) establish vendors for small enterprises, (4) provide the area for street vendors, (5) provide tents for merchants culinary who work at night. Providing the assistance to encourage the business climate and create conducive business environment. Classification-JEL: M1 Keywords: Business Climate, Business Environment, Support Business Facilities Empowerment Journal: International Review of Management and Marketing Pages: 84-93 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1160/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1160/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-05 Template-Type: ReDIF-Article 1.0 Author-Name: Sultan O. Almarshad Author-Workplace-Name: College of Business Administration, Northern Border University, Arar, Saudi Arabia. Title: Municipal Awareness and Citizen Satisfaction: The Case of Northern Borders in Saudi Arabia Abstract: The literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia with 250 inhabitants in the region of northern borders. The study data is collected and processed using exploratory and confirmatory analysis, based on survey methods and structural equations. The results revealed a positive association between municipal awareness and citizen satisfaction. Overall, findings suggest that knowledge, discussion, participation and learning about municipal achievements, as indicators of municipal awareness, affect citizen satisfaction with the quality of the municipal services. Classification-JEL: H72, O18 Keywords: Municipal Awareness, Citizen Satisfaction, Local Development Journal: International Review of Management and Marketing Pages: 94-101 Volume: 5 Issue: 2 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1174/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1174/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-02-06 Template-Type: ReDIF-Article 1.0 Author-Name: Waspodo Tjipto Subroto Author-Workplace-Name: Faculty of Economic, State University of Surabaya, Indonesia Title: Creative Thinking Development to Foster Economic Creative: Evidence of State University of Surabaya Abstract: Development skill of creative thinking is very urgent to foster economic creative in economic education. Economic education the needs of problem base learning with scientifi c approach to foster economic creative and thinking skill of students in faculty of economic. The purposes of these studieswere: (a) development thinking skill to foster economic creative of students, (b) development problem base learning to increase creative thinking, (c) applied scientifi c approach for development economic creative to foster students abilities in faculty of economic. The results of these studies have been developed: (1) development thinking skills tools increase creative economic abilities of student in faculty of economic, (2) problem base learning to increase creative thinking, (3) scientifi c approach can be tools to foster student abilities and increase quality of economic education. Classification-JEL: A2 Keywords: Economic Creative, Thinking Skill, Problem Base Learning Journal: International Review of Management and Marketing Pages: 108-113 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1240/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1240/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-01 Template-Type: ReDIF-Article 1.0 Author-Name: Syedah Shan E. Ahmad Author-Workplace-Name: Department of Economics and Management Sciences, The Women University, Multan, Pakistan. Title: Comprehending the Marketing Strategies of Microfinance Institutions: Case of Selected Institutions within Multan District of Pakistan Abstract: The study focuses on fi nding whether microfi nance institutions (MFIs) within Multan district of Pakistan use marketing approaches and strategies in credit delivery and savings mobilization. The objectives of the study are measuring the degree of marketing orientation among MFIs and probing the application of marketing in credit delivery and savings mobilization. The research aims to test the hypothesis that “whether or not MFIs in Multan district are market oriented in delivery of credit and mobilizing the savings.” Primary data has been used as the main source of data for the study. The data was drawn from credit offi cers and management team (in some cases) of the MFIs. Descriptive statistics have been used for analyzing the data by using excel sheets and SPSS software. The survey revealed that the certain MFIs are not market-oriented in services’ delivery. One of the main fi nding is that marketing activities are poorly organized in MFIs. Moreover, little focus has been placed on marketing in corporate plans, and a very low budget has been allocated to promotional activities. In some cases no separate marketing promotional activities have been found. Unavailability of data is there and while conducting the survey lack of data transparency issue has been faced. The evidence in the paper suggests that MFIs should make marketing departments, develop the customer service packages in an easy approachable manner, and reinforce their marketing planning capabilities particularly in environmental awareness area. The paper is informative when planning for the establishment of proper marketing departments in MFIs. Classification-JEL: L11, M30, M390 Keywords: Credit Delivery, Marketing Strategies, Microfi nance, Saving Mobilization Journal: International Review of Management and Marketing Pages: 114-121 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1266/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1266/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-02 Template-Type: ReDIF-Article 1.0 Author-Name: Noor Azmi Bin Hashim Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia Author-Name: Aliyu Olayemi Abdullateef Author-Workplace-Name: Faculty of Business and Design, Swinburne University of Technology Sarawak Campus, Malaysia Author-Name: Bashir Danlami Sarkindaji Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia Title: The Moderating Infl uence of Trust on the Relationship between Institutional Image/Reputation, Perceived Value on Student Loyalty in Higher Education Institution Abstract: This survey investigates the moderating infl uence of trust on the relationships between institutional image/reputation, perceived value on student loyalty. The methodology utilises primary data obtained from questionnaire administered to a sample of 304 postgraduate international students in Universiti Utara Malaysia using simple random probability sampling. Multiple regression technique was employed to analyse data via SPSS statistical package. Results established that institutional image and perceived value have signifi cant positive infl uence on student loyalty. Institutional image has signifi cant positive infl uence on perceived value. The infl uence of image on student loyalty is greater followed by image on student perceived value. Furthermore trust was found to insignifi cantly moderate between institutional image and perceived value on student loyalty. It is recommended that to successfully compete in a dynamic and complex world of academic excellence universities must be seen to portray favourable image/reputation in terms of practices and actions that invariably transforms to higher perceived value and student loyalty behaviour. Classification-JEL: M3 Keywords: Institutional Image, Perceived Value, Student Loyalty Journal: International Review of Management and Marketing Pages: 122-128 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1253/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1253/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-03 Template-Type: ReDIF-Article 1.0 Author-Name: Serkan Akgün Author-Workplace-Name: Department of Communication Design, Niþantaþý University, Faculty of Arts and Design, Istanbul, Turkey Author-Name: Funda Yalým Author-Workplace-Name: Department of Public Relations and Advertising, Niþantaþý University, Faculty of Economics, Administrative and Social Sciences, Istanbul, Turkey. Title: The Reasons of Young Consumers’ Choice on Chain Café Stores: A Research on Starbucks Abstract: Corporations providing services and making goods are forced to ensure customer satisfaction, to build brand loyalty, to change the way being in service by taking some changes into consideration, such as changes in living conditions, in consumers’ supply and demand, fi erce competition environment. At this point, chain café stores are appeared as preferred ones by especially young consumers in direct proportion to changes in consumers’ supply and demand. Young consumers, while going for a chain café store, pay regard to several criteria, such as store image, store atmosphere, goods/services specifi cations, and price policies. This study aims to measure the effect of young consumers going for Starbucks chain café stores on customer loyalty. This research, according to the analysis of surveys taken by 187 persons, reveals that brand image and brand follow-up have an effect on brand loyalty. Classification-JEL: M Keywords: Brand, Consumer Behaviors, Chain Café Store Brands Journal: International Review of Management and Marketing Pages: 129-134 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1296/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1296/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-04 Template-Type: ReDIF-Article 1.0 Author-Name: G. P. Girish Author-Workplace-Name: Department of Finance, IBS Hyderabad, ICFAI Foundation for Higher Education University, Hyderabad, Andhra Pradesh, India, Author-Name: Dennis Joseph Author-Workplace-Name: Department of Operations, IBS Hyderabad, ICFAI Foundation for Higher Education University, Hyderabad, Andhra Pradesh, India, Author-Name: Souvik Roy Author-Workplace-Name: Department of Marketing, IBS Hyderabad, ICFAI Foundation for Higher Education University, Hyderabad, Andhra Pradesh, India, Author-Name: G. Amar Raju Author-Workplace-Name: Department of Marketing, IBS Hyderabad, ICFAI Foundation for Higher Education University, Hyderabad, Andhra Pradesh, India. Title: Factors Influencing Adoption of Knowledge Management Systems in India from a Micro, Small and Medium Enterprise’s Perspective Abstract: This study focuses on investigating factors which influence successful espousal of knowledge management (KM) systems (KMS) in India from a micro, small and medium enterprise’s (MSME’s) viewpoint. MSME sector in India contributes about 7.5% of India’s gross domestic product accounting for about 38% of the manufacturing output and 40% of the exports of the country. The study reviews MSME sector in India, literature pertaining to emergent KMS and proposes a conceptual model having qualities of technology acceptance model, theory of reasoned action and social cognitive theory. The prelude findings of the study based on literature aids us in laying out factors influencing successful espousal of KMS in a developing country like India from a MSME’s viewpoint. Empirical inquiry of the developed model in future would have practical implication and will facilitate MSMEs (which are major contributors to improvement of the economy) in successful espousal of KMS and garner the latent benefits. Classification-JEL: D80, D82, L21, L22, L25, O30 Keywords: Micro, Small and Medium Enterprises, India, Knowledge Management Systems, Technology Acceptance Model, Theory of Reasoned Action, Social Cognitive Theory Journal: International Review of Management and Marketing Pages: 135-140 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1258/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1258/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-05 Template-Type: ReDIF-Article 1.0 Author-Name: Claudimar Pereira da Veiga Author-Workplace-Name: Department of Business Management/PPAD, Pontifical Catholic University of Paraná, PUCPR, Imaculada Conceição, 1155, 80215-901 Curitiba, PR, Brazil Author-Name: Cassia Rita Pereira da Veiga Author-Workplace-Name: Department of Business Management/PPAD, Pontifical Catholic University of Paraná, PUCPR, Imaculada Conceição, 1155, 80215-901 Curitiba, PR, Brazil Author-Name: Mônica Maier Giacomini Author-Workplace-Name: Department of Business Management/PPGADM, Federal University of Paraná, UFPR, Prof. Lothario Meissner, 632, 802010-170 Curitiba, PR, Brazil. Author-Name: Heitor Takashi Kato Author-Workplace-Name: Department of Business Management/PPAD, Pontifical Catholic University of Paraná, PUCPR, Imaculada Conceição, 1155, 80215-901 Curitiba, PR, Brazil Author-Name: Jansen Maia Del Corso Author-Workplace-Name: Department of Business Management/PPAD, Pontifical Catholic University of Paraná, PUCPR, Imaculada Conceição, 1155, 80215-901 Curitiba, PR, Brazil Title: Evolution of Capabilities in the Discovery Cycle of an Innovation in the Pharmaceutical Market Abstract: The objective of this study is to analyze the evolution of dynamic capabilities in the discovery cycle of an innovation in the pharmaceutical market of erectile dysfunction in the period of 20 years. To achieve this, two distinct and complementary concepts were applied: Models of March (1991) to exploitative and explorative discovery in the organizational learning process and the three components of dynamic capabilities. The result showed that the components of the capabilities may be identified in the discovery cycle of Viagra®. The study confirms the existence of a stock of knowledge among the companies in the pharmaceutical market of erectile dysfunction as well as a large absorptive capacity among all of them. Classification-JEL: M1, M3, M19 Keywords: Marketing, Innovation, Pharmaceutical Industry, Property Intellectual Journal: International Review of Management and Marketing Pages: 141-153 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1289/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1289/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-06 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Kamran Ayub Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Virtual Campus, Islamabad, Pakistan, Author-Name: Khalid Zaman Author-Workplace-Name: Department of Economics, University of Sargodha, Canal Campus, Lahore, Pakistan. Title: Proactive Corporate Environmental Management Practices in Industrial Estate Multan, Pakistan Abstract: Industrial growth in Pakistan is leading towards an increased inclination for the adoption of corporate environment management. With the passage of time, more global environmental problems are becoming more obvious and hazardous. Progressing facilities have to be more proactive in environmental management and prefer taking voluntarily environmental actions for regulatory compliance. However, there are comparatively few researches have explored the motivation for adoption of proactive environmental management strategies (PEMS) especially for developing countries like Pakistan. The objective of this study is to assess the relevance of environmental management practices (EMPs) in the Multan Industrial Estate, Pakistan. Moreover, to identify the driving forces for adopting proactive environmental management was the objective of study. The standard questionnaire was devised to determine the drivers for proactive corporate environmental management. The study conducted a survey of Multan industrial estate to assess the PEMS. The data was collected from 420 respondents and analyzed by sophisticated statistical techniques using SPSS. The results show that a large number of respondents agreed on the importance of environmental management (IEM) and its driving forces for the adoption of PEMS. From the study, regulatory pressure (RP), cost factors, competitive requirements, stakeholder forces were found as forces for the adoption of EMPs. IEM had the highest mean in analysis. A significant relationship was found between all the driving forces for adoption of EMPs. IEM was found to be highly correlated with RPs. High internal consistency was also identified that shown the reliability of questionnaire. A number of studies supported the research results of the current study. This study valuable to both government officials and environmentalist to device sustainable polices for Pakistan. Classification-JEL: C12, Q51 Keywords: Proactive Environmental Management Practices, Regulatory Pressure, Cost Factors, Stakeholder Forces, Industrial Estate Multan, Pakistan Journal: International Review of Management and Marketing Pages: 154-164 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1322/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1322/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-07 Template-Type: ReDIF-Article 1.0 Author-Name: Selçuk Alp Author-Workplace-Name: Department of Industrial Engineering, Yildiz Teknik University, Ýstanbul, Turkey Author-Name: Tuðba Kiral Özkan Author-Workplace-Name: Department of Finance, Banking and Insurance, Bahcesehir University, Ýstanbul, Turkey. Title: Job Choice with Multi-Criteria Decision Making Approach in a Fuzzy Environment Abstract: One of the most important decisions that a fact in individual’s life is job choice. Job choice can be defined as opting for the optimum type of entity one can practise his profession among the businesses that exist in a society. In this study, job choice problem is considered as a multi-criteria decision making (MCDM) problem and it has been analyzed by using fuzzy technique for order preference by similarity to ideal solutions method; one of the MCDM methods. 275 surveys have been carried out in total for seven different job choice criteria determined (wage level, job security, location of the business, vested benefits, respectability in the society, the difficulty level of the business, flexible working time opportunity) and four different types of entity choice alternative (public corporation, special purpose entity, foreign capital enterprises, one’s own business). As a result of the analysis, it has been found that in general, the preferred job choice criteria of the decision makers (the individuals who participated in the survey) is respectively as follows; the respectability level of the business in the society, wage level, and flexible working time opportunity. Thus, these criteria have been considered more important when compared with other criteria. It has also been determined that the type of entity choices in which the decision makers wish to work are listed respectively as foreign capital enterprises, in one’s own business as an enterpreneur, public corporation and lastly special purpose entity. Moreover, the decision makers have been grouped as regards to the types of each entity and the fields they have worked in and similar analysis have been carried out and the results obtained have been evaluated. Classification-JEL: C61, J2 Keywords: Fuzzy Technique for Order Preference by Similarity to Ideal Solutions, Job Choice, Multi-Criteria Decision Making Journal: International Review of Management and Marketing Pages: 165-172 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1333/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1333/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-08 Template-Type: ReDIF-Article 1.0 Author-Name: Munawwer Husain Author-Workplace-Name: School of Business Management, College of Business, University Utara Malaysia, Sintok, Kedah, Malaysia. Title: The Role of Brand Loyalty: The Case Study of Telekom Malaysia Abstract: Brand devotion is the principal thing in an association that leads from consumer loyalty toward items and administrations offer. This study is led to investigate the principle calculates that add to brand dedication in the telecom organization, Telekom Malaysia (TM). There are fi ve primary variables utilized as a part of the contextual investigation that is duty, consumer loyalty, corporate picture, trust and advancement on brand devotion in the telecom organization. This study utilized overview systems, where a sum of 290 review structures was circulated to TM clients through comfort examining yet just 165 were gotten and usable. The outcome demonstrates a critical positive relationship between the variables (duty, consumer loyalty, corporate picture, trust and advancement) toward brand dedication. Classification-JEL: L80, M31, M37 Keywords: Brand, Commitment, Customer Satisfaction, Trust, Promotion Journal: International Review of Management and Marketing Pages: 173-179 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1286/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1286/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-09 Template-Type: ReDIF-Article 1.0 Author-Name: Bahar Taner Author-Workplace-Name: Faculty of Tourism, Mersin University, Ciftlikkoy, 33343, Mersin, Turkey Author-Name: Mithat Turhan Author-Workplace-Name: Department of Tourism Management, School of Applied Technology and Management of Silifke, Mersin University, Mersin, Turkey Author-Name: Ýlter Helvacý Author-Workplace-Name: Department of Business Information Management, School of Applied Technology and Management of Silifke, Mersin University, Mersin, Turkey Author-Name: Onur Köprülü Author-Workplace-Name: Department of Business Information Management, School of Applied Technology and Management of Silifke, Mersin University, Mersin, Turkey. Title: The Effect of the Leadership Perception and Organizational Justice on Organizational Commitment: A Research in a State University Abstract: Each individual is directly or indirectly in the position of being a member of the organization. At this point, carrying on their activities successfully and reaching their determined goals will probably bring about some gains both for the organizations and the employees. It is stated that employees’ high level of organizational commitment is related to the managers who take people into consideration, have a supportive and participative leadership approach, agree with the decisions taken and who is fair in the distribution of gains. The purpose of this study is to determine the interaction between leadership perception, organizational justice and commitment. Questionnaire method was used for data collection. The collected data was analyzed with the statistical methods. The sample of this study consists of 683 academic and administrative staff personel. Classification-JEL: M100, M120 Keywords: Leadership, Organizational Justice and Commitment, Structural Equation Model Journal: International Review of Management and Marketing Pages: 180-194 Volume: 5 Issue: 3 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1319/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1319/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Fatma Nur Tugal Author-Workplace-Name: Department of Management Information Systems, Adana Science and Technology University, Adana, Turkey, Author-Name: Kemal Can Kilic Author-Workplace-Name: Department of Business Administration, Cukurova University, Adana, Turkey. Title: Person-Organization Fit: It’s Relationships with Job Attitudes and Behaviors of Turkish Academicians Abstract: Congruence between the employees and the organization which is often called the person-organization (P-O) fit is the main theme of this article. Previous research about P-O fit (Cable and De Rue, 2002; Hoffman and Woehr, 2006; Lauver and Kristof-Brown, 2001; Nelson and Billsberry, 2007; O’Reilly and Chatman, 1986; Sekiguchi, 2004) revealed that a high level of congruence creates positive outcomes for both employees and organizations. In this context, this study attempts to explore the relationships between the P-O fit and job attitudes and behaviors of Turkish academics (e.g., organizational commitment, organizational citizenship behaviors, and the intention to quit of Turkish academicians). In order to test the hypotheses empirically; data was collected from academicians of a State University located in Turkey. After the reliability, correlation and regression analysis, the study was concluded by discussing its implications, limitations, and future research concerning the P-O fit. Classification-JEL: M10 Keywords: Person-Organization Fit, Organizational Commitment, Organizational Citizenship Behaviors, Intention to Quit, Turkish Academicians, Turkey Journal: International Review of Management and Marketing Pages: 195-202 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1412/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1412/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-01 Template-Type: ReDIF-Article 1.0 Author-Name: Mustabsar Awais Author-Workplace-Name: Al-Falah Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan, Author-Name: Muhammad Shaukat Malik Author-Workplace-Name: Al-Falah Institute of Banking and Finance, Bahauddin Zakariya University, Director, Human Resource Development and Community Relations, Member Syndicate (Board of Directors), Multan, Pakistan Author-Name: Amina Qaisar Author-Workplace-Name: Al-Falah Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan Title: A Review: The Job Satisfaction Act as Mediator between Spiritual Intelligence and Organizational Commitment Abstract: The purpose of this study is to examine, the job satisfaction act as mediator between spiritual intelligence and organizational commitment. In this study organizational commitment is the dependent variable; spiritual intelligence is the independent variable and job satisfaction act as mediator. The results of this study are drawn on the bases of literature. The results showed that there is a significant positive relationship among spiritual intelligence and job satisfaction; and there is a significant positive relationship among job satisfaction and organizational commitment. In addition, there is no direct link exists between organizational commitment and spiritual intelligence. There is an indirect relation occurs among organizational commitment and spiritual intelligence that is mediated with job satisfaction. Classification-JEL: J28, L2 Keywords: Job Satisfaction, Spiritual Intelligence, Organizational Commitment Journal: International Review of Management and Marketing Pages: 203-210 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1430/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1430/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-02 Template-Type: ReDIF-Article 1.0 Author-Name: Banu Külter Demirgüneþ Author-Workplace-Name: Department of Business Administration, Faculty of Economics and Administrative Sciences, Ahi Evran University, Kýrþehir, Turkey. Title: Relative Importance of Perceived Value, Satisfaction and Perceived Risk on Willingness to Pay More Abstract: The consumer perceived value construct is a very important component in the consumer value literature and it has been identified as one of the most important measures for gaining a competitive advantage. All its consequences can be combined in a construct, defined as consumer behavior. The present article sustains the idea that consumer’s perceived value can been associated with satisfaction, which leads a behavioral intention such as willingness to pay (WTP) a higher price. In the case of potentially undesirable and risky conditions, perceived risk (PR) can also be determinant of consumer behavior. Regarding the value and risk perceptions of consumers on a specific sector, this paper contributes to define these perceptions’ influences on a mobile phone industry. Accordingly, this study posits a path model of satisfaction, perceived value, risk and WTP a higher price. The results suggest a link of perceived value dimensions and satisfaction with the product, also the hypothesized assumptions of the link of satisfaction and WTP a higher price were supported by the results. The results also reveal negative influence of PR on behavioral intention. Classification-JEL: M30, M31 Keywords: Perceived Value, Perceived Risk, Satisfaction, Willingness to Pay More Journal: International Review of Management and Marketing Pages: 211-220 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1465/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1465/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-03 Template-Type: ReDIF-Article 1.0 Author-Name: Sevda Sahilli Birdir Author-Workplace-Name: Department of Tourism, Faculty of Tourism, Mersin University, Mersin, Turkey Title: Segmentation of Tourist Using Demographic and Travel Characteristics: The Case of Istanbul Abstract: The purpose of this study is to analyze and segment tourists who visit Istanbul and to identify tourist profiles based of those demographic and travel characteristic. The questionnaire, in four languages (German, English, Russian and Turkish) was applied by the researcher to departing tourists between 13 and 18 January, 2015 at Istanbul International Airport using face to face technic. A total of 508 usable questionnaires were collected and analyzed applying arithmetic mean, t-test, crosstabulation, ANOVA, factor analysis, k-means cluster and multiple correspondence analysis. Factor analysis revealed six different factors among tourists visiting Istanbul. “Destination security” have been identified as the most important factor affecting tourists visiting Istanbul. Then, K-means cluster method was applied and produced three meaningful market segments. The clusters are named “natural beauty and information seekers,” “price sensitives” and “independents.” Finally, multiple correspondence analysis was applied to identify statistical relationship among these clusters. Classification-JEL: L83 Keywords: Segmentation, Factor Analysis, K-Means Cluster Analysis, Multiple Correspondence Analysis, Tourist Profile Journal: International Review of Management and Marketing Pages: 221-229 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1484/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1484/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-04 Template-Type: ReDIF-Article 1.0 Author-Name: Oya Korkmaz Author-Workplace-Name: International Trade and Logistic, Tarsus School of Applied Technology and Management, Mersin University, Turkey Author-Name: Sibel Aydemir Author-Workplace-Name: Department of International Trade and Logistic, Zonguldak Vocational School, Management and Organization, Bülent Ecevit University, Zonguldak, Turkey. Title: A Research for the Determination of the Relationship between Organizational Conflict Management and Organizational Alienation Abstract: Our study researched at which level organizational conflict affected organizational alienation and what kind of a relationship there is between organizational conflict dimensions and organizational alienation in the institutions reviewed by us. Our study also examined how organizational conflict and organizational alienation are influenced by the demographical variables including sex, marital status, income status, education and job experience. Necessary data was collected by survey method in our study. The surveys were made to white collar employees who are working for the leading logistics companies of the industry operating in Mersin and Zonguldak provinces of Turkey. The data which was obtained from the surveys was interpreted after being analyzed in SPSS statistic package program and it was aimed to make it guiding for the decision makers while creating new human resource policies in their institutions. Classification-JEL: D23, M10, M12 Keywords: Organizational Conflict Management, Organizational Conflict, Organizational Alienation Journal: International Review of Management and Marketing Pages: 230-241 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1495/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1495/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-05 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Imran Aslam Author-Workplace-Name: Department of Management Sciences, Superior University, Lahore, Pakistan, Author-Name: Ali Akbar Khan Author-Workplace-Name: The Economic and Business Research Organization, Lahore, Pakistan, Title: Comparison of Traditional and Modern Performance Instruments on Selected Companies from Pakistan Abstract: The objective of this study is to examine the performance of listed companies in Karachi Stock Exchange by using economic value added (EVA) and market value added (MVA). To estimate performance of seven industrial sectors in Pakistan EVA is used along with operating cash flow, net operating profit after tax, net income and return on equity. Multiple regression models are applied on cross sectional data of 35 firms from seven sectors of Pakistan for year 2012 and 2013. Results and their analysis are portraying the actual picture for EVA in Pakistan indicating that ability of EVA to explain MVA is not significant. Classification-JEL: C21 Keywords: Stock Exchange, Economic Value Added, Cross Sectional Journal: International Review of Management and Marketing Pages: 242-245 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1404/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1404/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-06 Template-Type: ReDIF-Article 1.0 Author-Name: Elena Vasilieva Author-Workplace-Name: Department of Research of Labour Social Issues, Leading Research Fellow, Academy of Science of Republic of Sakha (Yakutia), Russian Federation, Author-Name: Mariia Rubtcova Author-Workplace-Name: Department of Social Management and Planning, Faculty of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Valentina Kaisarova Author-Workplace-Name: Department of Management and Planning of Socio-Economic Processes, Faculty of Economics, Saint Petersburg State University, Russian Federation, Author-Name: Alexander Kaisarov Author-Workplace-Name: Department of Management, National Research University Higher School of Economics, Campus in St. Petersburg, Russian Federation, Author-Name: Oleg Pavenkov Author-Workplace-Name: Department of Media and Communication Technologies, Faculty of Media Communications and Tourism, St. Petersburg State University of Film and Television, Russian Federation. Title: Personal Targets for Public Servants and Their Support the Governance’s Performance Conception in Russia Abstract: Public servants are important actors in the system of public goods delivery. Performance measuring governance in terms of the modern state is centres on establishing the contentment of the customers purchasing these goods. This means the public servants need special professional skills for this aim: A personal performance management based on professional growth and focused on the main mission of the government–social support in mind of fulfilling civil clients’ needs. We would like to identify the degree of personal support for this conception. The research was carried out in December 2014 in the Republic of Sakha (Yakutia), Russia. In regard to sampling procedure, we utilised a quota sampling with a representative age and gender distribution. We selected 303 participants, all of whom in the position of public servants of the Republic of Sakha (Yakutia). The research method adopted was a questionnaire; data processing was carried out using SPSS. The results of the research show that public servants are still guided by old skills and requirements. Moreover, they are dedicated to the classical and old-fashioned conception of rational bureaucracy, based on M. Weber’s principles, namely administrative efficiency, power hierarchy, formally established and clearly documented system of rules, and impersonal activity and emotional neutrality relations. Thus, most public servants consider their main goal as governance (28.2%). They describe their job as the performance of the state (42%), administration (17%) and execution of orders (17%). However, staff at the age of 30 years (35%) more frequently chooses the satisfaction of client needs and the delivery of public goods as the main goals of authorities. This gives us hope that, in the next 5 years, the professional skills of public servants will change in line with new requirements if the educational policy remains the same. Classification-JEL: H1, J24 Keywords: Governance Performance, Human Capital, Public Servants Journal: International Review of Management and Marketing Pages: 246-252 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1481/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1481/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-07 Template-Type: ReDIF-Article 1.0 Author-Name: Maria Rubtsova Author-Workplace-Name: Department of Social Management and Planning, Faculty of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Elena Kapustkina Author-Workplace-Name: Department of Economic Sociology, Faculty of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Ruben Karapetyan Author-Workplace-Name: Department of Economic Sociology, Faculty of Sociology, Saint Petersburg State University, Russian Federation Author-Name: Ivan Kovalev Author-Workplace-Name: Department of Social Analysis and Mathematical Methods, Faculty of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Sergey Rasskazov Author-Workplace-Name: Department of Social Management and Planning, Faculty of Sociology, Saint Petersburg State University, Russian Federation. Title: The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France Abstract: The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English. Classification-JEL: M12, M14, M53 Keywords: Front-Line Staff Performance, Business Communication in English, Assessment Journal: International Review of Management and Marketing Pages: 253-258 Volume: 5 Issue: 4 Year: 2015 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1485/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1485/pdf File-Format: text/html Handle: RePEc:eco:journ3:2015-04-08 Template-Type: ReDIF-Article 1.0 Author-Name: Dia Zeglat Author-Workplace-Name: Department of Business Administration, The Hashemite University, Zarqa, Jordan Author-Name: Fayiz Shrafat Author-Workplace-Name: Department of Business Administration, The Hashemite University, Zarqa, Jordan, Author-Name: Ziad Al-Smadi Author-Workplace-Name: Department of Business Administration, The Hashemite University, Zarqa, Jordan. Title: The Impact of the E-Service Quality of Online Databases on Users’ Behavioral Intentions: A Perspective of Postgraduate Students Abstract: This study aimed to explore the impact of the e-service quality (E-SQ) of the online academic databases offered in the Jordanian academic institutions on end users’ behavioral intentions. To do that, the current study employed a quantitative survey approach to test a set of hypotheses and answer the research questions. This study implemented the convenience sampling technique to select a representative sample of postgraduate students at Jordanian public and private universities. Two hundred and eighty questionnaires were distributed, 230 questionnaires were completed, and 50 questionnaires were excluded. The findings of the study showed that only four dimensions of E-SQ (ease of use, website design, security, and reliability variables) have a positive impact on users’ satisfaction. The results also showed that five dimensions of E-SQ (ease of use, security, reliability, website design, and responsiveness) have a positive impact on users’ behavioral intentions. Furthermore, the results demonstrated that users’ satisfaction has a positive impact on users’ behavioral intentions. The study also concluded that user satisfaction has mediated partially the impact of E-SQ on behavioral intention in the online database setting. Classification-JEL: M1, M3, M31 Keywords: E-service Quality, Users’ Satisfaction, Users’ Behavioral Intentions, Academic Online Data Bases Journal: International Review of Management and Marketing Pages: 1-10 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1431/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1431/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-01 Template-Type: ReDIF-Article 1.0 Author-Name: Abraham Gyamfi Ababio Author-Workplace-Name: Department of Economics, Valley View University, Accra, Ghana Author-Name: Emmanuel Erastus Yamoah Author-Workplace-Name: Department of Marketing, Valley View University, Accra, Ghana. Title: Effect of Advertising on the Brand Loyalty of Cosmetic Products among College Students Abstract: This study explored the relationship between advertising and brand loyalty of cosmetic products. The multinomial logit model was used to ascertain the effect of advertising on different loyalty profiles for cosmetic products among college students. Based on a survey of 200 Ghanaian students drawn randomly, findings indicated that advertising plays no significant role on college students’ loyalty for cosmetic products. It can be argued, however, that the most promiscuous buyer is more amenable to price dispersion and friends’ recommendations. Classification-JEL: M31, M37 Keywords: Brand Loyalty, Advertising, College Students, Cosmetic Products Journal: International Review of Management and Marketing Pages: 11-15 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1503/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1503/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-02 Template-Type: ReDIF-Article 1.0 Author-Name: Jones Lewis Arthur Author-Workplace-Name: PhD Candidate, University of Victoria, Canada, Senior Lecturer, Sunyani Polytechnic, Ghana Author-Name: Kwaku Amofah Author-Workplace-Name: Doctoral Student, SMC University, Switzerland, Author-Name: Abigail Owusu-Banahene Author-Workplace-Name: Senior Lecturer, Sunyani Polytechnic, Ghana, National Service Secretariat, Regional Headquarters, Sunyani, Ghana. Title: Assessing the Effectiveness of National Service Scheme: Exploring the Perceptions of Service Personnel in the Sunyani Municipality of Ghana Abstract: The study assessed the perception of service personnel on the effectiveness of the national service scheme in the Sunyani Municipality, Ghana. One hundred National Service Persons out of the 1523 service persons deployed in 2013/2014 service year to the Sunyani Municipality were used for the study. A random sampling method (use of the simple lottery method) was used to select the sample. The study indicated that majority (74%) of the service persons got posted to stations of their choice but, 31% disagreed. The relevance of doing national service is dependent on the satisfaction with place of posting and opportunity to explore and exhibit one’s full potential in the service as indicated by (Pearson Chi-square = 62.443, P < 0.05) and (Pearson Chi-square = 86.162, P < 0.05) respectively. Seventy-two (72%) of the service persons were given orientation before the commencement of their service and 74% stated that their allowance have been paid to date. The benefits gained from undertaking national service is dependent on how service persons rated their performance at work (Pearson Chi-square = 27.000, P < 0.05). Majority of the service persons were of the opinion that they were not assisted by the Municipal Director of national service to secure accommodation. Placement of service persons should be done in close consultation with the service persons, user agencies, as well as the developmental need of the nation. In this wise, a multi-stakeholder consultation is relevant because, it will ensure the satisfaction of the needs of all parties especially the service persons. A well-coordinated and widely consulted approach to national service will ensure that the needs of service persons such as transport, proper placement, provision of accommodation and transport are met to reduce the ever-reoccurring challenges that face the service scheme during each service year. Classification-JEL: M0, M1 Keywords: National Service, Perception, Effectiveness Journal: International Review of Management and Marketing Pages: 16-22 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1201/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1201/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-03 Template-Type: ReDIF-Article 1.0 Author-Name: Kavita Chavali Author-Workplace-Name: Department of Accounting and Finance, College of Commerce and Business Administration Dhofar University, Sultanate of Oman. Title: Dynamics of Women Entrepreneurs in Sultanate of Oman: Opportunities and Obstacles Abstract: The study is a questionnaire based purposive sampling of 100 respondents in Oman. The Arab world is a patriarchal society with unwritten rules and the objective of the study is to uncover the opportunities available to Omani women and the obstacles which they face as an entrepreneur as well as in the process of becoming an entrepreneur. The study also looks into the basic differences in the perception of women who are entrepreneurs and women who would like to become entrepreneurs in the future. Analysis of variance is used for hypothesis testing. Factor analysis is used to explore the motivational factors, obstacles faced and success factors of women entrepreneurs and future entrepreneurs in Oman. Classification-JEL: L26 Keywords: Entrepreneurship, Motivation, Obstacles, Success factors, Sultanate of Oman Journal: International Review of Management and Marketing Pages: 23-28 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1557/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1557/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-04 Template-Type: ReDIF-Article 1.0 Author-Name: Rabiul Islam Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia Author-Name: Roslina Kamaruddin Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia Author-Name: Siti Aznor Ahmad Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia, Author-Name: Soon Jan Jan Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia, Author-Name: Abdul Rahim Anuar Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia, Title: A Review on Mechanism of Flood Disaster Management in Asia Abstract: This paper attempts to analyze the review on mechanism of flood disaster management in Asia. Flood is amongst the most common of natural disasters and its impact is one of the most significant disasters in the world. In this paper, we have discussed the flood disaster management some selected countries in Asia such as Malaysia, Indonesia, Thailand, Bangladesh, India, Pakistan, Japan and China. For these countries, we tried to explore the flood disaster risk, pre- and post-disaster program and participants, emergency response and recovery, flood mitigation and management, relief and preparedness machinery, flood forecasting and warning system, policy, planning as well as strategic etc. This paper can make for the above countries disaster management system better respond and handle to disasters risk, and reduce the social and economic losses of disasters caused. It also required to improve data availability and evaluation, and possibly to combine with other types of information in view of increasing usefulness for policy making Classification-JEL: Q54 Keywords: Flood Disaster Management, Flood Hazard, Mitigation, Flood Forecasting Journal: International Review of Management and Marketing Pages: 29-52 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1537/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1537/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-05 Template-Type: ReDIF-Article 1.0 Author-Name: Valentina A. Komelina Author-Workplace-Name: Mari State University, Yoshkar-Ola, Russia, Author-Name: Zulfiya N. Mirzagalyamova Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia, Author-Name: Lyaisan B. Gabbasova Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia, Author-Name: Yuliya S. Rod Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia, Author-Name: Malika L. Slobodyan Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia Author-Name: Svetlana A. Esipova Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia Author-Name: Sergei Y. Lavrentiev Author-Workplace-Name: Mari State University, Yoshkar-Ola, Russia, Author-Name: Guzyal M. Kharisova Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia. Title: Features of Students’ Economic Competence Formation Abstract: The paper provides the verification of a proposed technique aimed to develop students’ economic competence and considers criteria of students’ economic competence formation: Motivational that is characterized by personality’s qualities and properties, tolerance and psychological readiness for future profession; cognitive that identifies the level of economic literacy development, assimilation of knowledge, mastering a complex of concepts, categories, laws; activity-based that assumes mastering actions that have an economic focus; abilities of rational labour organization; use of knowledge in non-standard situations; realization of design, organizational and implementation skills necessary for economic activity. On the basis of proposed criteria the authors revealed problems in the levels of students’ economic competence formation, and the technique was elaborated to enrich cognitive, motivational and activity-based components that feature the degree of experts’ readiness for vocational activity. Materials from the article can be useful for teachers of economic disciplines to select and structure the training content for students specializing in economic disciplines. Classification-JEL: A2, A20, I2, I25 Keywords: Economic Competences, Students, Economic Specialties, Technique Journal: International Review of Management and Marketing Pages: 53-57 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1736/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1736/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-06 Template-Type: ReDIF-Article 1.0 Author-Name: Nina A. Ivanenko Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Olga N. Perezhogina Author-Workplace-Name: Volga Region State Academy of Physical Culture, Sport and Tourism, Kazan, Russia, Author-Name: Valentina A. Komelina Author-Workplace-Name: Mari State University, Yoshkar-Ola, Russia Author-Name: Vladimir A. Mishchenko Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia Author-Name: Viktor T. Parkhaev Author-Workplace-Name: Humanities Institute of Television and Radio Broadcasting Named after M. A. Litovchin, Moscow, Russia, Author-Name: Liliya I. Fatykhova Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Adel R. Mullagaliev Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Irina Y. Litvin Author-Workplace-Name: Moscow State University of Mechanical Engineering, Moscow, Russia. Title: Diversification of Domestic and Foreign Models of Vocational Training Institutions Rating Abstract: With the joining to the Bologna Process Russian universities go out to the world market of educational services, where they will have to compete with foreign universities. In this connection the problem of various models’ study of vocational training institutions’ ratings is especially important. This article aims to identify the advantages and disadvantages of both foreign and domestic ratings. The leading method in the study of this problem is the comparative method, which allowed identify the distinctive features and the similarities of sites offering universities’ and colleges’ various rankings. In the article the types of ratings by type, structure and data sources are presented; advantages and disadvantages of foreign and domestic rankings of universities and colleges are identified, the content of national sites that offer ratings of various models is generalized. Classification-JEL: F50, F55, I2, I25 Keywords: Diversification, Domestic and Foreign Ratings, Site, Educational Institutions Journal: International Review of Management and Marketing Pages: 58-64 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1737/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1737/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-07 Template-Type: ReDIF-Article 1.0 Author-Name: Elena Y. Ivinskaya Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia, Author-Name: Aleksandr A. Nikitin Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia Author-Name: Aleksandr S. Markovichev Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia, Author-Name: Vasily Y. Sinenko Author-Workplace-Name: Novosibirsk Institute of Advanced Training and Retraining of Education, Novosibirsk, Russia Author-Name: Irina A. Mavrina Author-Workplace-Name: Omsk State Pedagogical University, Omsk, Russia Author-Name: Akram Z. Zhafyarov Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia Author-Name: Olga A. Milinis Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia Author-Name: Gennady N. Zhukov Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia. Title: Development of Competitive Relations in the Russian Market of Educational Services Abstract: The transition of Russia to a market economy rose scientific interest to the issues of competitiveness of Russian higher education; and as a consequence there was a need of theoretical analysis of accumulated domestic and foreign experience. This article aims at identifying of the peculiarities of competitive relations in the market of educational services and the development of practical recommendations for the entities of economic relations. The article identifies the need to develop a marketing strategy for educational institutions based on the mechanisms of competitive behavior in the market of educational services in the region. Basic directions of competitive activities are revealed and the emergence of hyper-competition is proved in the market of educational services due to the cumulative impacts of previously isolated from each other competitive factors. The authors propose a classification and mechanisms of implementation of the marketing competitive strategy of educational organizations, depending on its type. This article is intended for the heads of educational institutions, senior managers, researchers involved in the development of the education market and competitiveness of educational institutions. Classification-JEL: A23, I23, I26 Keywords: Educational Services, Educational Institutions, Competitiveness, Marketing Strategies Journal: International Review of Management and Marketing Pages: 65-69 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1738/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1738/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-08 Template-Type: ReDIF-Article 1.0 Author-Name: Vladimir A. Mishchenko Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia, Author-Name: Larisa ?. Belova Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia, Author-Name: Elena V. Frolova Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia, Author-Name: Julia V. Torkunova Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia, Author-Name: Aleksandr V. Dudov Author-Workplace-Name: Humanities Institute of Television and Radio Broadcasting Named after M. A. Litovchin, Moscow, Russia Author-Name: Radik M. Galiyev Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Mikhail P. Palyanov Author-Workplace-Name: Yurga Institute of Technology (Affiliated) National Research Tomsk Politechnic University, Yurga, Russia, Author-Name: Inna A. Tenyunina Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia Title: Management Factors and Conditions of Higher Education Students Professional Mobility Formation Abstract: In contemporary terms of globalization and modernization of higher professional education the tasks of those specialists’ training are relevant, which not only can easily learn, but also adapt quickly to changing conditions and to the content of their professional activities. In this context, this article is aimed at the characteristics’ identifying of students’ professional mobility formation. The leading methods in the study of this problem are diagnostic, observational, proxy-metrical methods, study and generalization of the advanced pedagogical experience, methods of data statistical treatment using the package SPSS. The article reveals the students’ attitude to the phenomenon of professional mobility; the basic reasons that may lead to occupation or specialty change by the graduates after university graduation are studied; educational and management conditions are offered contributing to the efficiency of the process; dynamics of students’ professional mobility formation during their study at the university is defined. The contents of this article can be useful for faculty members of higher educational institutions in the selection and structuring of learning content and the implementation of career guidance with graduates of schools and colleges. Classification-JEL: A23, I23, I26 Keywords: Professional Mobility, Students, High School, Management, Factors, Conditions Journal: International Review of Management and Marketing Pages: 70-74 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1739/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1739/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-09 Template-Type: ReDIF-Article 1.0 Author-Name: Aleksandr A. Nikitin Author-Workplace-Name: Novosibirsk State University, Novosibirsk, Russia, Institute for Pedagogical Studies of Gifted Children of Russian Academy of Education, Novosibirsk, Russia Author-Name: Mikhail P. Palyanov Author-Workplace-Name: Yurga Institute of Technology Affiliated Branch of National Research Tomsk Polytechnic University, Yurga, Russia Author-Name: Marina V. Morozova Author-Workplace-Name: Yurga Institute of Technology Affiliated Branch of National Research Tomsk Polytechnic University, Yurga, Russia Author-Name: Aleksandr S. Markovichev Author-Workplace-Name: Institute for Pedagogical Studies of Gifted Children of Russian Academy of Education, Novosibirsk, Russia. Title: The Management of Advanced Training of Engineering and Technical Specialists Based on the Interaction between Universities and Business-Structures Abstract: The relevance and urgency of the problem under study is defined by the significance to develop a flexible management system of advanced training of future engineering and technical specialists aimed at developing human capital assets and ensuring socio-economic development in priority guidelines of scientific and technological sector of the country. The article focuses on studying the objective necessity and matter point of the advanced vocational training, its management principles and technologies through which the model of advanced vocational training of engineering and technical specialists will be realized. The article also defines the main problems which solution will contribute to achieving the goal to develop the system of advanced vocational training of engineering and technical personnel in the field of priority guidelines realization concerning scientific and technological sector. The strategic planning of the interaction between educational organizations using network-based activities and social partners as potential employers is the leading approach of this study. The article deals with the definition of systematically important components of advanced vocational training of future engineering and technical specialists. The use of these components will help establish closer interaction between vocational training and potential employers. This study reveals objective and subjective factors affecting the management efficiency of advanced vocational training of engineering and technical personnel and defines the scope of problems relevant to education community which solution will contribute to developing efficient advanced vocational training model. This model enables engineers to achieve international vocational qualification level, high level of technological open-mindedness and offers opportunities for lifelong learning and professional retraining. The materials of the article can be useful by modeling of the advanced training of engineering and technical specialists based on the interaction between universities and business structures, the development of management mechanism of vocational education and its consolidation with world education space. Classification-JEL: A23, I23, I26 Keywords: Management, Advanced Vocational Training, Network Forms of Interaction, Network-based Activities, Strategic Planning Journal: International Review of Management and Marketing Pages: 75-80 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1740/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1740/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Gloria A. Fofie Author-Workplace-Name: Department of Liberal and General Studies, Sunyani Polytechnic, P.O. Box 206, Sunyani, Brong Ahafo Region, Ghana. Title: What Influence Customer Patronage of Insurance Policies: An Empirical Assessment of Socio-Economic and Demographic Determinants of Insurance Patronage in Ghana Abstract: The study attempts to explore and assess the social economic and demographic (SED) factors that are likely to influence the patronage of insurance in Ghana. Employing a cross-sectional and convenient sampling method, 200 respondents were selected to answer semi-structured questionnaires. Using a Probit econometric regression model for analysis, the results indicate these SED determinants are positively and significantly related to insurance demand, except that of religion. This implies that SED determinants with the exception of religion play major roles in influencing people’s decision to subscribe to insurance policies. Again, it was observed that with the exception of religion, all the SED variables have strong positive relationship with insurance patronage in Ghana. Apart from income which was identified as the major challenge to subscribing to insurance policies, other challenges such as lack of knowledge on insurance policies, inadequate transparency of insurance policies, and difficulty in obtaining insurance claims, do deter people from taking up insurance policies. Based on these outcomes and challenges, the study recommends that insurance companies develop marketing strategies that are customer centered, by taking into consideration the SED characteristics of consumers. Classification-JEL: N3 Keywords: Customer Patronage, Perceived Enjoyment, Customer Satisfaction, Insurance Policies, Insurance Subscriber Journal: International Review of Management and Marketing Pages: 81-88 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/721/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/721/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-11 Template-Type: ReDIF-Article 1.0 Author-Name: Vladimir A. Mishchenko Author-Workplace-Name: Yugra State University, Khanty-Mansiysk, Russia, Author-Name: Natalya V. ?harina Author-Workplace-Name: Tomsk State Pedagogical University, Tomsk, Russia, Author-Name: Anna V. Molokova Author-Workplace-Name: Novosibirsk Institute of Advanced Training and Retraining of Education, Novosibirsk, Russia Author-Name: Irina L. Belenok Author-Workplace-Name: Novosibirsk Institute of Advanced Training and Retraining of Education, Novosibirsk, Russia, Author-Name: Aleksandr A. Nikitin Author-Workplace-Name: Novosibirsk State University, Novosibirsk, Russia Author-Name: Olga A. Nikitina Author-Workplace-Name: Novosibirsk State University, Novosibirsk, Russia, Author-Name: Valery F. Glushkov Author-Workplace-Name: Novosibirsk State University, Novosibirsk, Russia, Author-Name: Nadezhda V. Silkina Author-Workplace-Name: Siberian State University of Railway Transport, Novosibirsk, Russia. Title: Features of Structural and Functional Model of Students’ Professional Mobility Formation Abstract: The relevance of the study to these problems reasoned by the fact that in economic crisis and social dynamism times the problem of professional self-determination of the individuals considered from a different point of view, because people can repeatedly change their occupational status, qualifications and enterprise team during their whole lives. In this regard, this article is dedicated tithe development of structural-functional model of students’ professional mobility formation in modern conditions. The article presents the features of the regional structural and functional model of students’ professional mobility formation developed by the authors, comprising the following relationship of its components: The regional social order for human resources’ training, target, content-procedural, technological, monitoring and assessment-productive ones. This models based on social partnership and coordination of students’ vocational training with an innovative educational environment of the region. Pedagogical conditions of students’ professional mobility formation are proposed, the practical implementation of which in a particular individual institution of higher educationist related to the need to take into account regional factors: The possibilities of the institutions, the availability of companies and organizations in which the students can have practice, geographical location and regional affiliation of the city where the high school is located. Classification-JEL: A22, I23, Z39 Keywords: Structural and Functional Model, Professional Mobility Formation, Management Journal: International Review of Management and Marketing Pages: 89-94 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1748/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1748/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-12 Template-Type: ReDIF-Article 1.0 Author-Name: Natalia A. Panova Author-Workplace-Name: Privolzhskiy Institute of Advance Education of the Russian Federation Federal Tax, Nizhny Novgorod, Russia Author-Name: Elena V. Bystritskaya Author-Workplace-Name: Nizhny Novgorod State Pedagogical University, Nizhny Novgorod, Russia, Author-Name: Irina Y. Burkhanova Author-Workplace-Name: Nizhny Novgorod State Pedagogical University, Nizhny Novgorod, Russia, Author-Name: Ramilya U. Arifulina Author-Workplace-Name: Nizhny Novgorod State Pedagogical University, Nizhny Novgorod, Russia, Author-Name: Sergei I. Aksyonov Author-Workplace-Name: Nizhny Novgorod State Pedagogical University, Nizhny Novgorod, Russia, Author-Name: Svetlana S. Ivanova Author-Workplace-Name: Nizhny Novgorod State Pedagogical University, Nizhny Novgorod, Russia. Title: Management System of Information Technology Studies for the Students of Professional Development Courses Abstract: The relevance of the present research is explained by the need in such a management system of information technology studies for the students of professional development courses that will allow the teachers to boost the process of students’ developing necessary skills and make it in a way that is found comfortable for the latter and takes into consideration their individual characteristics. The research aims at determining peculiarities of management systems of information technology studies for the students of professional development courses, the leading method of the research being the learner centered approach that focuses on the ways of teacher-student cooperation in the learning process. The research encompasses the key components of the information technology studies management as in the case of the Tochka Dostupa system (Transl.: Access point) which now sees the implementation of an information system “AIS Nalog-3” (Transl.: Information system Tax-3). The use of the said components of the Tochka Dostupa system helps to form students’ professional skills necessary for fulfilment of various professional tasks. The materials can be used not only in the management of information technology studies for the students of professional development courses but also for the university and vocational courses students. Classification-JEL: A22, I23, Z39 Keywords: Management of Information Technology Studies, Tochka Dostupa System Components, Teacher-Student Cooperation, Professional Skills Journal: International Review of Management and Marketing Pages: 95-100 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1745/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1745/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-13 Template-Type: ReDIF-Article 1.0 Author-Name: Anvar V. Gumerov Author-Workplace-Name: Kazan National Research Technical University Named After A. N. Tupolev – KAI, Kazan, Russia Author-Name: Tatiana I. Ladykova Author-Workplace-Name: Chuvash State University, Cheboksary, Russia Author-Name: Venera N. Minsabirova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Ruslan R. Temirbulatov Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Marina Yu. Mitrofanova Author-Workplace-Name: Chuvash State University, Cheboksary, Russia, Author-Name: Elena M. Litvinova Author-Workplace-Name: Russian State Social University, Cheboksary, Russia, Author-Name: Liliia Yu. Makhotkina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Guzyal M. Kharisova Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Title: The Analysis of Regional Development on the Basis of Corporate Structures’ Activity Abstract: Modern conditions upgrade issues concerning the search of ways to develop and increase activity efficiency of large-scale industrial associations that possess a high concentration of material and scientific resources, and influence significantly both a certain economic sector or region and the country’s development in general. This paper aims to substantiate author’s techniques to define the impact of corporate entities on a regional social-economic sphere. The authors have highlighted main features of Russian corporate entities and possible forms of ownership. Types of regions and their features the consideration of which is necessary to evaluate regional development are presented on the basis of the author’s estimation procedure. The factor analysis made the foundation for a rating assessment of corporate entities impact on the region; it allowed to estimate quantitatively corporations’ activity and the level of regional development at a certain time period. The paper is intended for heads of regions, top-managers, researchers dealing with issues of corporate entities’ and regional economy development. Classification-JEL: A13, B23,C58, C87 Keywords: Regional Economy, Corporate Entities, Regional Development, Factor Analysis, Rating Assessment Journal: International Review of Management and Marketing Pages: 101-105 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1746/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1746/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-14 Template-Type: ReDIF-Article 1.0 Author-Name: Klavdiya G. Erdyneeva Author-Workplace-Name: Transbaikal State University, Chita, Russia, Author-Name: Evgeni L. Nikolaev Author-Workplace-Name: Chuvash State University, Cheboksary, Russia, Author-Name: Albina A. Azanova Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Guzel N. Nurullina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia, Author-Name: Venera I. Bogdanova Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia, Author-Name: Albert K. Shaikhlislamov Author-Workplace-Name: Kazan (Volga region) Federal University, Kazan, Russia Author-Name: Inessa V. Lebedeva Author-Workplace-Name: Naberezhnye Chelny Institute of Social-Pedagogical Technologies and Resources, Naberezhnye Chelny, Russia, Author-Name: Elmira R. Khairullina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Title: Upgrading Educational Quality through Synergy of Teaching and Research Abstract: This paper is a part of an ongoing attempt to reflect on the ways and results related to developing research competence, which is considered as an urgent issue for contemporary higher education in Russia. The polypragmatic approach, the major approach used to study the issue, is an integrity of dialectic, exploratory, synergetic and competence approaches that ensures success and effectiveness in developing student research competence. The new approach in considering the competence paradigm in teaching Humanities is associated with predomination of the synergetic principles aimed at developing their intellectual level, high-tech skills, and skills useful in making appropriate decisions in situations requiring high level of a person’s inner organization, deep understanding of concepts, and ability to convert the knowledge into competencies. The authors try to prove that to effectively apply the best practice, humanitarians, as professionals, must understand the basis and synergy of research. In this regard, research skills have been looked upon as a part of a curriculum redevelopment process that still needs enhancement. The authors consider Humanities student attitudes towards research with regard to their ability to use theoretical and methodological basis needed to form their research competence, and come to a conclusion that the approach implemented have improved student self-perceived competence in conducting a research project. They also share their opinions and findings on the structure and synergy of developing self-efficacy in self-organization and self-transformation when carrying out a research project. The information and findings may be useful for practitioners in humanitarian higher education institutions, as well as for further development and contribution into the process of upgrading the system of higher education in Russia Classification-JEL: A23, I23, I26 Keywords: Research Competence, Synergetic Approach, Interdisciplinary Approach, Self-Organization, Self-Transformation, Innovation, Teaching Humanities Journal: International Review of Management and Marketing Pages: 106-110 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1747/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1747/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-15 Template-Type: ReDIF-Article 1.0 Author-Name: Aleksander S. Drovnikov Author-Workplace-Name: Kazan National Research Technical University Named After A.N. Tupolev, Kazan, Russia Author-Name: Evgeni L. Nikolaev Author-Workplace-Name: Chuvash State University, Cheboksary, Russia Author-Name: Anton S. Afanasev Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Vladimir N. Ivanov Author-Workplace-Name: Chuvash State Pedagogical University Named After I.Y. Yakovlev, Cheboksary, Russia Author-Name: Tatyana N. Petrova Author-Workplace-Name: Chuvash State Pedagogical University Named After I.Y. Yakovlev, Cheboksary, Russia, Author-Name: Galina G. Tenyukova Author-Workplace-Name: Chuvash State Pedagogical University Named After I.Y. Yakovlev, Cheboksary, Russia, Author-Name: Natalia L. Maksimova Author-Workplace-Name: Russian State Social University, Cheboksary, Russia, Author-Name: Faina V. Povshednaya Author-Workplace-Name: Nizhny Novgorod State Pedagogical University named after K. Minin, Nizhny Novgorod, Russia. Title: Teachers Professional Competence Assessment Technology in Qualification Improvement Process Abstract: Scientific and methodological validity of diagnostic procedures and techniques for the study of teachers’ professional competence is designed to ensure the efficiency and dynamism of education management, early detection of possible professional deformations and its correction in the qualification improvement training and in the process of personal and professional self-development. In this regard, this article is focused on the development of technologies to assess the teachers’ professional competence in the process of their qualification’s improvement process. The leading method in the development of this technology are the analysis of the scientific and methodological literature and practical experience which allow reveal its core elements: The tasks of diagnosis, the entities of diagnosis, a set of procedures based on the principles of system-structured pedagogical diagnostics, means and diagnostic tools. In the article the main components and their qualitative indicators to assess the development of teachers’ professional competence in the process of qualification improvement process are proposed. Article submissions are of practical value for managers of teachers’ qualification improvement training courses when evaluating their professional competence. Classification-JEL: A22, I23, Z39 Keywords: Technology, Estimation, Diagnostic Techniques, Qualification Improvement Training, Professional Competence Journal: International Review of Management and Marketing Pages: 111-115 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1756/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1756/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-16 Template-Type: ReDIF-Article 1.0 Author-Name: Azamudin Badri-Harun Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia Author-Name: Mohamed Radzi Zainol Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia, Author-Name: Amzairi Amar Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia Author-Name: Zullina Hussain Shaari Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia Title: Emotional Intelligence as Mediator between Leadership Styles and Leadership Effectiveness: A Theoretical Framework Abstract: The study intentionally focused on the relationship between leadership styles and leadership effectiveness where emotional intelligence is drawn on as mediator of the relationship. Until recently, there is little or no research related to the intended study. Hence, an initiative to conduct the study has been made to assess their relationships. The theoretical framework is built on the bases of literature. The study centers on an oil and gas multinational in Malaysia, which has extensively expanded with the increase of the volume of supply and demand in that particular market. Is there any significant relationship between the variables? Or, are there any other factors that are excluded that influence the relationship? These questions might be answered when actual study is to take place deploying the respective theoretical framework. Classification-JEL: J29, L22 Keywords: Leadership Styles, Emotional Intelligence, Leadership Effectiveness Journal: International Review of Management and Marketing Pages: 116-121 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1664/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1664/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-17 Template-Type: ReDIF-Article 1.0 Author-Name: Irina V. Terentyeva Author-Workplace-Name: Kazan, Volga Region, Federal University, Kazan, Russia, Author-Name: Mikhail P. Starodubtsev Author-Workplace-Name: Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russia Author-Name: Andrey I. Timonin Author-Workplace-Name: Kostroma State University Named after N. A. Nekrasov, Kostroma, Russia Author-Name: Natalya B. Pugacheva Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Author-Name: Nadezhda N. Zykova Author-Workplace-Name: Volga State University of Technology, Yoshkar-Ola, Russia Author-Name: Alexander N. Lunev Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Sergey G. Ezhov Author-Workplace-Name: Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russia Author-Name: Lyudmila D. Starikova Author-Workplace-Name: Russian State Vocational Pedagogical University, Yekaterinburg, Russia Title: Assessment of State Services Quality and Availability in the Socio-cultural Sphere Abstract: The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year. Classification-JEL: P35, Z13, Z18 Keywords: Evaluation of Public Administration, Trust of Consumers in Service Providers, Level of State Services Quality, Level of State Services Availability, Socio-cultural Sphere Journal: International Review of Management and Marketing Pages: 122-127 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1789/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1789/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-18 Template-Type: ReDIF-Article 1.0 Author-Name: Natalya B. Pugacheva Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Author-Name: Sergey G. Ezhov Author-Workplace-Name: Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russia Author-Name: Igor V. Kozhanov Author-Workplace-Name: Chuvash State Pedagogical University Named after I. Y. Yakovlev, Cheboksary, Russia, Author-Name: Marina B. Kozhanova Author-Workplace-Name: Chuvash State Pedagogical University Named after I. Y. Yakovlev, Cheboksary, Russia, Author-Name: Svetlana V. Ogorodnikova Author-Workplace-Name: Vyatka State University of Humanities, Kirov, Russia Author-Name: Alexey G. Oshaev Author-Workplace-Name: Mari State University, Yoshkar-Ola, Russia, Author-Name: Andrey I. Timonin Author-Workplace-Name: Kostroma State University Named after N. A. Nekrasov, Kostroma, Russia Author-Name: Galina S. Goloshumova Author-Workplace-Name: Moscow State Institute of Tourism Industry Named after Y. A. Sienkiewicz, Moscow, Russia, Academy for Advanced Studies and Retraining of Educators, Moscow, Russia. Title: The Model of Self-realization Readiness Formation of Research Universities Students in the Process of Civic Education Abstract: The relevance of the study is reasoned by the demand for professionals who are not only competitive in the labor market, but also possess civil position, ready for self-realization and construction of their own life in the flow of social transformation. The purpose of the article is to develop a knowledgeactivities-model of readiness formation to self-realization of research universities students in the process of civic education. The leading method is the method of modeling, allowing consider the problem of research as a purposeful process of students’ focus formation to choose the social role and civic position in the social and economic relations on the basis of understanding of their goals in life. The structure of the developed model includes a target (goal, objectives), methodological (the principles of integration, a participatory, continuity, multiculturalism), content (cognitive-oriented, project-case, civil-activities methods), organizational and procedural (including in educational content of educational material on the theory and practice of civil society; formation of information-event-learning environment; the development of teachers’ methodological culture) and result (search activity, commitment and perseverance in achieving objectives, industriousness, readiness for independent decisions in a situation of choice, the responsibility for the choice of means to achieve the goal, awareness of their rights and obligations, duty and civic reliability) components. The model suggests the development of students’ moral, legal and political focus based on personal-significant actions and it is also of practical value for teachers of research universities. Classification-JEL: A22, I23, Z39 Keywords: Research Universities, Civic Education, Self-realization, Moral and Legal Focus, Personal and Significant Action Journal: International Review of Management and Marketing Pages: 128-133 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1788/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1788/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-19 Template-Type: ReDIF-Article 1.0 Author-Name: Elmira R. Khairullina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia, Author-Name: Liliia Yu Makhotkina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Aida V. Kiryakova Author-Workplace-Name: Orenburg State University, Orenburg, Russia, Author-Name: Vladimir V. Baranov Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Olga G. Maksimova Author-Workplace-Name: Chuvash State Pedagogical University Named after I. Y. Yakovlev, Cheboksary, Russia Author-Name: Elena G. Khrisanova Author-Workplace-Name: Chuvash State Pedagogical University Named after I. Y. Yakovlev, Cheboksary, Russia Author-Name: Olga F. Piralova Author-Workplace-Name: Omsk State Transport University, Omsk, Russia, Author-Name: Alfiya R. Masalimova Author-Workplace-Name: Kazan, Volga Region Federal University, Kazan, Russia. Title: The Real and the Ideal Engineer-technologist in the View of Employers and Educators Abstract: In accordance with the tendencies of socio-economic development and a high need for competitive engineers-technologists in contemporary society, Russia needs such a modernization of higher professional technical education system that takes into account the requirements of modern manufacture. Therefore, this article is aimed at expert research by employers and university teachers of professional and personal qualities of a competitive engineer-technologist. The leading methods in the study of this problem are the observation, conversation, expert interviews, questionnaires and testing allowing reveal an assessment by employers and teachers of most important professional competence and personal qualities of engineers-technologists. The paper finds that the most important professional competences, communication skills and moral qualities of the ideal and the real engineer - technologist, allocated by business leaders and teachers of the university, in fact are the same. Also it reveals discrepancies in the evaluation by employers and educators of engineers’-technologists’ personal qualities. The materials of this article may be useful in the selection and structuring of the content of engineers-technologists’ training, and may be taken into account in the implementation of students’ training and industrial practice. Classification-JEL: A22, I23, Z39 Keywords: Real, Ideal, Engineer - technologist, Employers, Educators Journal: International Review of Management and Marketing Pages: 134-138 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1787/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1787/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-20 Template-Type: ReDIF-Article 1.0 Author-Name: Dilek Atci Author-Workplace-Name: Mersin University, Tourism Faculty, Department of Tourism Management, Turkey, Author-Name: Kamil Unur Author-Workplace-Name: Mersin University, Tourism Faculty, Department of Tourism Management, Turkey Author-Name: Doðan Gürsoy Author-Workplace-Name: Washington State University, School of Hospitality Business Management, USA. Title: The impacts of Hosting Major Sporting Events: Resident’s Perceptions of the Mediterranean Games 2013 in Mersin Abstract: This study investigates the residents’ perceptions of the Mediterranean games (MG) 2013. Data was collected by questionnaire survey of 1700 residents of Mersin by applying quota sampling. A structural model to assess the factors on residents’ perceptions of the impacts of the 2013 MG and how these perceptions affect their support is tested. The findings confirmed the five factor model that is consisted of economic benefits, economic costs, social benefits, social costs and image enhancement and revealed that there is a strong support for 17th MG. Image enhancement and economic benefits are the main factors that determine the residents’ support. Classification-JEL: L83 Keywords: Residents’ Perceptions, Mediterranean Games, Mega Events, Social Exchange Theory Journal: International Review of Management and Marketing Pages: 139-145 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1523/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1523/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-21 Template-Type: ReDIF-Article 1.0 Author-Name: Tahira Nazir Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia, Department of Management Sciences, COMSATS Institute of Information Technology, Wah Cantt, Pakistan Author-Name: Ungku Norulkamar Bt. Ungku Ahmed Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia Title: Interrelationship of Incivility, Cynicism and Turnover Intention Abstract: Workplace incivility being a deviant behavior is acknowledged by its low intensity, moreover its tendency to implicate detrimental conducts; given the broader spectrum of mistreatment. Subjected study was intended to observe the impact of workplace incivility in association to the mediatory role of cynicism over the subsequent turnover intents of nurses in selected healthcare settings of Pakistan. The survey conducted on 395 nurses depicted a positive correlation of workplace incivility towards the progression of cynical attitudes and turnover intents in the subjected profession. The study further signifies the impact of cynicism as a mediator, over the intentions of an individual to quit the employing healthcare setting. The multiple regression tests carry out in hierarchical manner, on the selected variables signified the impact of workplace incivility over the cynicism and turnover intention at respective variances of (R2 = 0.061) and (R2 = 0.050). In comparison to which cynicism exclusively poses a substantial variance of (R2 = 0.156) over the intents to leave. While considering workplace incivility as instigator and cynicism in capacity of a mediator, a cumulative variance of (R2 = 0.182) was observed in relation to an individual quitting the job. Moreover, both of the variables are significant predictors to their resultant variable (P < 0.001). It is recommended to adopt proactive approach to contain uncivil incidents and evade costs of following disapproved behaviors and subsequent turnover Classification-JEL: I000, I120, I310 Keywords: Incivility, Cynicism, Turnover Intention, Retention, Nursing, Healthcare Journal: International Review of Management and Marketing Pages: 146-154 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1797/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1797/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-22 Template-Type: ReDIF-Article 1.0 Author-Name: Yuliya L. Kamasheva Author-Workplace-Name: Institute of Economics, Management and Law, Kazan, Russia Author-Name: Galina S. Goloshumova Author-Workplace-Name: Moscow State Institute of Tourism Industry Named After Y. A. Sienkiewicz, Moscow, Russia, Academy for Advanced Studies and Retraining of Educators, Moscow, Russia Author-Name: Aleksey Y. Goloshumov Author-Workplace-Name: Open Joint Stock Company “Electronic Moscow,” Moscow, Russia, Author-Name: Svetlana G. Kashina Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia, Author-Name: Natalya B. Pugacheva Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia, Author-Name: Zemfira M. Bolshakova Author-Workplace-Name: Chelyabinsk State Pedagogical University, Chelyabinsk, Russia Author-Name: Nadezhda N. Tulkibaeva Author-Workplace-Name: Chelyabinsk State Pedagogical University, Chelyabinsk, Russia, Author-Name: Fedor F. Timirov Author-Workplace-Name: The Institute for the Development of Education (Nizhny Tagil Branch), Nizhny Tagil, Russia Title: Features of Vocational Education Management in the Region Abstract: The relevance of the article is reasoned by the increasing role of vocational education in the regional economy. In modern conditions, vocational education is considered as a systemic integrity of integrative interaction of education, science and industry, aimed at experts’ forming who is ready for the life - long learning, capable to a certain type of professional activities, self-organization and competitiveness on the labor market. The purpose of the article is to find out management features of vocational education in the region. The leading method is the method of action research, allowing to obtain new knowledge about the management of vocational education in the region and to suggest methods for its optimization to improve the competitiveness of vocational education institutions in the international educational market and to obtain qualitatively new results in the process of vocational training. The article reveals the essence of management of vocational education in the region; clarifies trends in the management of vocational education in the region; identifies problems in the management of vocational education in the region, defines and justifies their solution methods (the implementation of modern financial and economic mechanisms of vocational education institutions’ activities; development of normative-legal support of activities of vocational education institutions; the creation of new adaptive forms and mechanisms of management of vocational education in the region; making, implementation and development of quality management systems of vocational education). Article Submissions can be useful for research and teaching staff of vocational education system, for specialists of education management authorities and regional authorities. Classification-JEL: I21, I23, Z13 Keywords: Management of Vocational Training, Management Methods of Vocational Education, Economic and Financial Mechanisms, Normative-legal Support of Professional Educational Institutions’ Activities, The Management of Quality of Vocational Education Journal: International Review of Management and Marketing Pages: 155-159 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1839/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1839/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-23 Template-Type: ReDIF-Article 1.0 Author-Name: Valentina I. Revyakina Author-Workplace-Name: Tomsk State Pedagogical University, Tomsk, Russia, Author-Name: Natalya V. Kharina Author-Workplace-Name: Tomsk State Pedagogical University, Tomsk, Russia Author-Name: Vasilii Ya. Sinenko Author-Workplace-Name: Novosibirsk Institute of Advanced Training and Retraining of Education, Novosibirsk, Russia, Author-Name: Elena L. Rudneva Author-Workplace-Name: Kuzbas Regional Institute of Vocational Education, Kemerovo, Russia Author-Name: Albina A. Temerbekova Author-Workplace-Name: Altai State University, Gorno-Altaisk, Russia, Author-Name: Anna R. Demchenko Author-Workplace-Name: Kuzbas Regional Institute of Vocational Education, Kemerovo, Russia Title: Educational Management in the System of Pupils’ Orientation to a Pedagogical Profession Abstract: The relevance of the problem is determined by abrupt aggravating of a human recourses problem in a Russian comprehensive secondary school. The leading approaches used to solve this problem are strategic planning, management and coordination of collaboration and cooperation of municipal educational organizations putting into practice various types and forms of activities to train personnel reserve for education. The purpose of the given article is to show the outcomes of the experiment conducted in Tomsk State Pedagogical University. This experiment enables the solution of the problem associated with the deficiency of school teachers in Tomsk Region through the creation and operation of a special system of 2 years special-purpose (subject-oriented) pedagogical grades at a senior stage of a comprehensive secondary school. Pupils’ survey, diagnostics, research projects, analytic and prognostic debates, testing and business games were chosen as the leading techniques in the solution of the above specified problem. They allowed us to identify school leavers’ professional inclinations and their motivations in the pedagogical career choice. About 7000 senior high-school students and 326 school teachers participated in 10 years experiment. School teaches fulfilled the role of managers, organizing and managing the pre-university training in the system of special-purpose (subject-oriented) pedagogical grades. Perspective forms of youth motivation strengthening to a pedagogical career choice were determined experimentally. The following motivations were chosen as leading: The compulsory foundation of a pedagogicaloriented grade at a senior stage; cooperative research activity of senior pupils and students from a pedagogical university; professional experiences of pupils studying in pedagogical grades as a facilitator (teaching assistant) at primary school and as a leader (counselor) in a summer school camp. Classification-JEL: I21, I23, Z13 Keywords: Educational management, Pedagogical profession, Vocational self-determination, Pupils Journal: International Review of Management and Marketing Pages: 160-164 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1840/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1840/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-24 Template-Type: ReDIF-Article 1.0 Author-Name: Anvar V. Gumerov Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Milyausha K. Biktemirova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Vitalii ?. Babushkin Author-Workplace-Name: Kazan National Research Technical University Named After A. N. Tupolev - KAI, Kazan, Russia Author-Name: Svetlana M. Nuryyakhmetova Author-Workplace-Name: Almetyevsk State Oil Institute, Almetyevsk, Russia Author-Name: Roman E. Moiseev Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Anna B. Nikolaeva Author-Workplace-Name: Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia Author-Name: Regina R. Kharisova Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia, Author-Name: Vera P. Rukomoinikova Author-Workplace-Name: Volga State University of Technology, Yoshkar-Ola, Russia. Title: Quality Functions Modeling of Industrial Enterprises Products Abstract: One of the integral aspects of the quality management systems of industrial enterprises is the requirement of a continuous positive development of all its processes. In this regard, it is necessary to implement the principle of “continuous improvement” and in terms of products produced by the enterprise, thereby reducing loss of product’s quality. The purpose of the paper is to identify possible loss of quality in the stages of the product’s life cycle through the functions’ modeling of product’s quality. The authors carried out the functions’ modeling of product’s quality based on Quality Function Deployment methodology taking into account existing production, technological and material resources of the enterprise, allowing to formulate the condition for structuring of the quality functions and to increase the degree of the consumer’s satisfaction. This article is intended for top-managers, quality service’s employees of industrial enterprises, researchers interested in the development of the quality management system of industrial enterprise. Classification-JEL: C32, C52, D11, D12 Keywords: Industrial Enterprise, Quality Management System, Product Quality, Modeling, The vote of the Customer Journal: International Review of Management and Marketing Pages: 165-169 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1841/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1841/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-25 Template-Type: ReDIF-Article 1.0 Author-Name: Sergey Rasskazov Author-Workplace-Name: Department of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Mariia Rubtcova Author-Workplace-Name: Department of Sociology, Saint Petersburg State University, Russian Federation Author-Name: Pavel Derugin Author-Workplace-Name: Department of Sociology, Saint Petersburg State University, Russian Federation Author-Name: Nikolay Prujel Author-Workplace-Name: Department of Sociology, Saint Petersburg State University, Russian Federation, Author-Name: Valerij Malyshev Author-Workplace-Name: Department of Sociology, Saint Petersburg State University, Russian Federation. Title: Social Network Analysis as an Organizational Diagnostic Tool: The Case of Small Business in Russia Abstract: The science of social networks is at the intersection of computer science, communication studies, mathematics and sociology.The first area is already “invested” by communications networks, hardware and software, and has attracted many users. Communication science studies the network not only as a computer network, but also as a network of discourse. Contributions of mathematics are the theory of graphs and various related calculations. “Weak” in this triad is a sociological interpretation of quantitative ratios network. The purpose of this work is defining the concept of social network analysis (SNA) as an organizational diagnostic “tool” and its implementation is using a quantitative analysis method. The article considers the following questions: The definition of the diagnostic process in relation to social networking organization; the possibility of social networking quantitative analysis; the illustration of how to use the theory of social capital as a sociological basis for the social networks diagnostics in the small business and the calculations of illustrative indicators and real networks in the case of a small business organization in Russia. Data processing was carried out with the use of UciNet. As a result, the classes (diagnosis) of organizational social networks are offered, and opportunities, along with their limits of the application of quantitative indicators making up the method of SNA to diagnose the network of organizations with a variety of responses, are presented. Classification-JEL: D85, M12, M14 Keywords: Social Network Analysis, Organizational Diagnostic Tools, Measurement of Social Capital, Management Sociology Journal: International Review of Management and Marketing Pages: 170-176 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1816/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1816/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-26 Template-Type: ReDIF-Article 1.0 Author-Name: Iqra Abdullah Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Malaysia Author-Name: Rozeyta Omar Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Malaysia, Author-Name: Siti Aisyha Panatik Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Malaysia. Title: A Literature Review on Personality, Creativity and Innovative Behavior Abstract: Personality has been conceptualized from a host of theoretical perspectives. The present conceptual paper is an endeavor to enhance and grab the etymology of personality, innovative behavior and creativity. Moreover relationship of personality with creativity and innovative behavior is explored in depth. After reviewing an extensive literature, the researcher came up with the general accepted taxonomy of personality measure i.e., widely accepted framework named as big five inventory. While, innovative behavior was gauged by the yardstick of three phases namely idea generation, gathering support and idea implementation. It was suggested for the future researchers to explore the more innovative measures for this overlooked relationship in study of personality and innovative behavior. Classification-JEL: D3, M12, O31 Keywords: Personality, Extraversion, Conscientiousness, Agreeableness, Neuroticism, Openness to Experience, Innovation, Creativity, Innovative Behavior Journal: International Review of Management and Marketing Pages: 177-182 Volume: 6 Issue: 1 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1741/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1741/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-01-27 Template-Type: ReDIF-Article 1.0 Author-Name: Omar Durrah Author-Workplace-Name: Department of Management and Marketing, College of Commerce and Business Administration, Dhofar University, Salalah, Sultanate of Oman Author-Name: Adnan Al-Tobasi Author-Workplace-Name: Department of Psychology Counseling, Faculty of Art, Philadelphia University, Amman, Jordan Author-Name: Ashraf A’aqoulah Author-Workplace-Name: Department of Hospital Management, Faculty of Administrative and Financial Sciences, Philadelphia University, Amman, Jordan Author-Name: Moinuddin Ahmad Author-Workplace-Name: Department of Management and Marketing, College of Commerce and Business Administration, Dhofar University, Salalah, Sultanate of Oman Title: The Impact of the Psychological Capital on Job Performance: A Case Study on Faculty Members at Philadelphia University Abstract: The present study aims to identify the perception of faculty members at Philadelphia University about the concept of psychological capital (PsyCap), measure the level of job performance, and determine the impact of the PsyCap on job performance. Using structured questionnaire, data was collected from (110) faculty members (assistant professor, associate professor, professor) from 8 faculties in Philadelphia University, Jordan. Multiple Regression analysis has been used to fi nd the impact of PsyCap on job performance. Results show that the level of faculty members’ awareness to the concept of PsyCap is high. In addition the Job performance was high in all dimensions. Moreover, it was found that hope dimension has a statistical eff ect on all dimensions of job performance. In addition, self-effi cacy dimension aff ect statistically on behavioral performance dimension. Finally, the resilience dimension aff ect statistically on job performance dimension. However, the optimism dimension does not signifi cantly aff ect any Job performance’s dimensions Classification-JEL: M10, M12 Keywords: Psychological Capital, Job Performance, Faculty Members, Philadelphia University, Jordan Journal: International Review of Management and Marketing Pages: 183-191 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1964/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1964/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-01 Template-Type: ReDIF-Article 1.0 Author-Name: Abdullah Ahmed Nasser Ghasham Author-Workplace-Name: Department of International Business, School of International Studies, Universiti Utara Malaysia, Sintok, Kedah, Malaysia Author-Name: Nik Ab Halim Nik Abdullah Author-Workplace-Name: Department of International Business, School of International Studies, Universiti Utara Malaysia, Sintok, Kedah, Malaysia Author-Name: Noor Hasmini Abd Ghani Author-Workplace-Name: Department of Marketing, School of Business Management, Universiti Utara Malaysia, Malaysia Title: The Impact of Global Market Environment on the Degree of Cooperation of International Strategic Alliances among Service Firms Abstract: Globalization of market present more challenges and it requires fi rms to respond by adopting various strategies. One of the strategies is through involvement in international strategic alliances (ISAs). The objective of this study was to investigate the impact of global market environment factors, which consists of two dimensions namely global market opportunities (GMO) and global market threats (GMT) on the degree of cooperation of ISAs (DCISA). A quantitative study with data collected through survey questionnaire was conducted and the sample of the study consisted of 214 service based companies in Yemen. The fi ndings show a signifi cant positive relationship between the GMO factor and the DCISA. In contrast, there is no signifi cant relationship observed between the GMT and the degree of cooperation. Therefore, fi rms observing new market opportunities resulting from globalization tend to increase the degree of cooperation of their strategic alliances Classification-JEL: M3 Keywords: International Strategic Alliances, Global Market Environment, Global Market Opportunities, Global Market Threat, Service Firms, Yemen Journal: International Review of Management and Marketing Pages: 192-198 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1766/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1766/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-02 Template-Type: ReDIF-Article 1.0 Author-Name: Tahira Nazir Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia Author-Name: Tahira Nazir Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Wah Cantt, Pakistan Author-Name: Ungku Norulkamar Bt. Ungku Ahmad Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia Author-Name: Samina Nawab Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Wah Cantt, Pakistan Author-Name: Syed Fida Hussain Shah Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad campus, Pakistan Title: Mediating Role of Organizational Cynicism in Relationship between Role Stressors and Turnover Intention: Evidence from Healthcare Sector of Pakistan Abstract: The study determines the consequent implications of role stressors over the turnover intentions of nurses in the subjected healthcare systems, while considering organizational cynicism as a mediator. The extant survey-based study was carried out based on path analysis, considered to validate a hypothetical causal model concluded upon the variables mentioned prior. Validity, of which was substantiated through the information accrued from 395 registered nurses of Rawalpindi and Islamabad; the twin cities of Pakistan. The study advocates of the directly proportionate relationship between the mentioned predicators and the resultant variable, in a signifi cant manner, and too proposes the partially mediatory eff ect of organizational cynicism, when taken into consideration. Moreover, in particular what adds up to the distinctiveness of the present manuscript is the meagre amount of research carried out on uncivil practices and cynicism observed in nursing, which itself is one of the most overlooked professions in the developing country; Pakistan. The study in suggestive manner opts for inducing healthy work practices to ensure safer work environment for nurses to remain employed under, for longer tenures Classification-JEL: I000, I120, I310 Keywords: Organizational Cynicism, Role Stressors, Turnover Intention, Healthcare Services, Registered Nurses Journal: International Review of Management and Marketing Pages: 199-204 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1832/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1832/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-03 Template-Type: ReDIF-Article 1.0 Author-Name: Lotfali Agheli Author-Workplace-Name: Economic Research Institute, Tarbiat Modares University, Tehran, Iran Author-Name: Sara Emamgholipour Author-Workplace-Name: School of Public Health, Tehran University of Medical Sciences, Tehran, Iran Title: Analyzing Fast Food Consumption among Iranian Urban Households Abstract: Fast foods are of different effects on households’ health and budget. This research aims to explain fast food consumption pattern among the Iranian urban households. It uses a consumer utility function and constrained optimization method to describe factors affecting fast food consumption with emphasis on social classes. The expenditure on fast food, incomes, and price indexes were extracted from Households Income and Expenditure Survey by the Statistical Center of Iran over the 2008-2013 period. Using panel data models, we indicate that the relative expenditure on fast foods and snacks is significantly linked with non-wage incomes, total income, and relative food prices. One percent increase in per capita income increases the per capita fast foods expenditure by 1.14%. This study may direct food industry planners and governmental policy-makers to account for health and economic consequences of fast foods. The socialization and imitation effects of fast foods consumption are considered Classification-JEL: C51, D11, J32, Q18 Keywords: Fast Food, Consumption, Urban Households Journal: International Review of Management and Marketing Pages: 205-212 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1969/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1969/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-04 Template-Type: ReDIF-Article 1.0 Author-Name: Natalya Stepanovna Martyshenko Author-Workplace-Name: Vladivostok State University of Economy and Service, Russian Federation Author-Name: Oksana Yuryevna Vinichuk Author-Workplace-Name: Far Eastern Federal University, Russian Federation Title: Determining the Prospects for Car Rental Market in Primorsky Krai (Russia) Abstract: The paper is devoted to studying the impact of changes in macroeconomic parameters and institutional environment on the development of the car rental market in the regions of Russia. The main purpose of the paper is to draw attention to such a promising area of services market in Primorsky Krai as the car rental. The paper identified the laws and issues related to the organization and development of the car rental market in different regions of Russia. It generalized the experience of car rental business in Europe and the US, systematized the forms of organization and range of services of car rental business in Russia, and analyzed social and economic problems hindering the development of car rental in various regions of Russia. The reasons for the highest growth of the car rental market in Primorsky Krai among the Russian regions were analyzed and systematized. The motives of consumers of car rental services and the factors constraining market development in the region were determined. Car rental market leaders in Primorsky Krai were identified. The range of services of car rental companies and the prices of services in the region were analyzed. The results of the comparative analysis of the cost of the hourly rate for rental and privately owned cars for the different classes are presented. The prospects of development of the car rental market due to new opportunities arising in the transition of Vladivostok to the new status of a free port were determined. There is a need to improve the functioning of the institutional environment of the car rental business to develop the business in the region Classification-JEL: D40, M10 Keywords: Regional Economy, Free Port, Car Business, Car Rental Market, Services Market Infrastructure Journal: International Review of Management and Marketing Pages: 213-218 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1765/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1765/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-05 Template-Type: ReDIF-Article 1.0 Author-Name: Almas Kuralbayev Author-Workplace-Name: Department of Management and Tourism, Kh.A.Yasawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Borash Myrzaliev Author-Workplace-Name: Department of Economics, Kh.A.Yasawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Burhan Sevim Author-Workplace-Name: Department of Management and Tourism, Kh.A.Yasawi International Kazakh-Turkish University, Turkestan, Kazakhstan Title: Organizational and Economic Problems in the Management of the Spiritual - Historical Development of Tourism in South Kazakhstan Region Abstract: Nowadays the international market of tourist service is a great mechanism with many billion-dollar and fierce competition, so the priority is the definition of the tourist product, which is unique to Kazakhstan and features will be in demand. For the Republic of Kazakhstan the tourism industry is a top priority and here more attention to the development of inbound and domestic tourism was paid, development of exciting itineraries of cultural, environmental, equestrian and recreation areas. The new tourist brand of Kazakhstan was “at the crossroads of the worlds, in the center of Eurasia.” The actuality of research by the fact that in the economy of Kazakhstan tourism is one of the most powerful factors that allow economies to develop, to introduce new technologies, to solve social problems is determined. That is why we often hear such features of tourism as “phenomenon of the twentieth century, the explosion of tourism,” “tourism revolution.” The purpose of the research is the formation of spiritual-historical, patriotic consciousness. The development of spiritual and educational sphere, preservation and efficient using of cultural heritage has particular significance for the history and culture of the region. Classification-JEL: O18, Z30, Z39 Keywords: Management, Tourism, Inbound Tourism, Outbound Tourism, Domestic Tourism Journal: International Review of Management and Marketing Pages: 219-226 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1818/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1818/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-06 Template-Type: ReDIF-Article 1.0 Author-Name: Alexandr Vetitnev Author-Workplace-Name: Faculty of Tourism, Service and Sport, Sochi State University, Sochi, Russia Author-Name: Nadezhda Bobina Author-Workplace-Name: Faculty of Economics, Sochi State University, Sochi, Russia Author-Name: Olga Zelenskaya Author-Workplace-Name: Faculty of Tourism, Service and Sport, Sochi State University, Sochi, Russia Title: Analysis of Tourists’ Expenditures at the 2014 Sochi Olympic Games Abstract: The aim of the this study is to determine the Russian tourists’ expenditures during the 2014 Sochi Olympic Games, comparing these with tourists’ expenditures 2 years before and examine their affecting factors. The analysis showed that Olympic tourists’ expenditures were significantly higher than spending of other leisure travellers and amounted approximately US$ 2,000 per a trip. It was also found that the expenditures’ structure of Olympic tourists differed from other tourists due to the additional spending on the Olympic events and a higher cost of accommodation. The level of Olympic tourists’ expenditures was influenced by many socio-demographic and travel-related factors such as family income, occupation, type of accommodation, purpose of the trip Classification-JEL: L83 Keywords: Tourists’ Expenditures, Olympic Tourism, 2014 Sochi Olympic Games Journal: International Review of Management and Marketing Pages: 227-232 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1976/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1976/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-07 Template-Type: ReDIF-Article 1.0 Author-Name: Azize Esmeray Author-Workplace-Name: Erciyes University, Izzet Bayraktar College of Applied Sciences, Department of Accounting and Finance Management, Kayseri-Turkey Title: The Impact of Accounting Information Systems on Firm Performance: Empirical Evidence in Turkish Small and Medium Sized Enterprises Abstract: This study is based on empirical evidence at measuring the relationship between the use of the accounting information systems (AIS) by the Small and Medium Sized Enterprises in Kayseri-Turkey, and firms’ improved performance indicators. Kayseri is one of the most successful furniture-making centers in Turkey and it earned more than a billion dollars in export revenues in 2007. The data obtained from interviews with 60 firms in the organized industrial zone is analyzed by generalized least squares. It is found that there is positive and statistically significant relation between the use of AIS and educational status of managers. Moreover, as the number of employees rises, the use of AIS also increases. Furthermore, a positive relation is found between the use of AIS and growth (Sale, Customer and Revenue) Classification-JEL: L00, M Keywords: Accounting Information Systems, Small and Medium Sized Enterprises, Generalized Least Squares Journal: International Review of Management and Marketing Pages: 233-236 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1814/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1814/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-08 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulmumini Baba Alfa Author-Workplace-Name: Department of Economics, IBB University, Lapai, Nigeria Author-Name: Abdulmumini Baba Alfa Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Kedah, Malaysia Author-Name: Mohd Zaini Abd Karim Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Kedah, Malaysia Title: Student Enthusiasm as a Key Determinant of their Performance Abstract: This paper investigates students’ enthusiasm and their performance over the programme they were given using 400 observations of new students from faculty of management and social sciences. Using ordinary least square motivation, the results indicate that number of peers positively influence their performance, while change of student programme by university management negatively affect their performance. We therefore recommend a free will option to be given to students to choose any programme of their choice and as well move with peers that will positively impact on their performance. Classification-JEL: A22, I23, I25, I28, J24 Keywords: Enthusiasm, Performance, Peers, Programme, Departments Journal: International Review of Management and Marketing Pages: 237-245 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1782/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1782/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-09 Template-Type: ReDIF-Article 1.0 Author-Name: Rabia Imran Author-Workplace-Name: Department of Management and Marketing, College of Commerce & Business Administration, Dhofar University, Salalah, Sultanate of Oman Author-Name: Kamaal Allil Author-Workplace-Name: Department of Management and Marketing, College of Commerce & Business Administration, Dhofar University, Salalah, Sultanate of Oman Title: The Impact of Organizational Justice on Employee Retention: Evidence from Oman Abstract: Increasingly, retaining competent employees is becoming a major concern for organizations. Sustainability and success of organizations are dependent on reducing turnover. Therefore, this research is designed to identify the role played by organizational justice dimensions in retaining employees within organizations. For that, a sample of 148 respondents working in Omani airports was selected for the study. The results reveal that all three dimensions of organizational justice i.e., distributive, procedural and interactional justices have positive and signifi cant impact on employee retention. Implications and directions for future research were also discussed Classification-JEL: G2, J28 Keywords: Employee Retention, Distributive Justice, Procedural Justice, Interactional Justice Journal: International Review of Management and Marketing Pages: 246-249 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2014/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2014/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Larisa I. Tararina Author-Workplace-Name: Russian State Social University, Moscow, Russia Author-Name: Nelli G. Atayanz Author-Workplace-Name: Russian State Social University, Moscow, Russia Author-Name: Andrey I. Timonin Author-Workplace-Name: Kostroma State University Named After N. A. Nekrasov, Kostroma, Russia Author-Name: Natalya V. Buldak?va Author-Workplace-Name: Vyatka Social-Economical Institute, Kirov, Russia Author-Name: Tatiana A. Petrova Author-Workplace-Name: Tyumen State University, Tyumen, Russia Author-Name: Elena V. Gunina Author-Workplace-Name: Chuvash State Pedagogical University Named After I. Y. Yakovlev, Cheboksary, Russia Author-Name: Tatyana V. Osokina Author-Workplace-Name: Chuvash State Pedagogical University Named After I. Y. Yakovlev, Cheboksary, Russia Author-Name: Alfiya M. Ishmuradova Author-Workplace-Name: Kazan (Volga region) Federal University, Kazan, Russia Title: Quality Management of Pedagogical Research Abstract: The relevance of the study is reasoned by the positioning of education as a public good and meaningful domain of personality. Socio-economic transformations of modern society affect different social institutions, including education, participating in the development of mechanisms for reproduction of social structure, the formation of socially and economically active individual, creating a competitive situation on the market of educational services and serving as a basis of human resources capital. It claims to improve the quality of educational research that has acquired an interdisciplinary character. The testing of the effectiveness of educational researches’ results is carried out during the experimental work. The purpose of the article is to reveal the contents of experience-experimental work as the subject of quality management of pedagogical research. The leading approaches to the study are system approach that allows identifying of the types and functions of the experimental work and to establish relationships among them, and technological approach that allows developing of a program of experimental work. The paper defines the principles, clarifies the types, identifies functions and describes program and theoretical methods of the experimental work. Also it proposes classification of innovations in the educational system. The paper submissions can be useful for managers and teachers of educational institutions; employees of the centers of advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staff. Classification-JEL: I21, I25, I28 Keywords: The Quality of Pedagogical Research, Experimental Work, Education as a Publically Significant Benefit Journal: International Review of Management and Marketing Pages: 250-255 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2096/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2096/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Aleksandr A. Novikov Author-Workplace-Name: Gzhel State University, Gzhel, Moscow Region, Russia Author-Name: Elena V. Novikova Author-Workplace-Name: The Russian Presidential Academy of National Economy and Public Administration, Moscow, Russia Author-Name: Elena V. Moiseyeva Author-Workplace-Name: Chuvash State Pedagogical University Named After I. Y. Yakovlev, Cheboksary, Russia Author-Name: Larisa E. Fatikhova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Olga V. Ruzakova Author-Workplace-Name: Ural State Academy of Architecture and Arts, Yekaterinburg, Russia Author-Name: Olga V. Ruzakova Author-Workplace-Name: Ural State University of Economics, Yekaterinburg, Russia Author-Name: Lenar R. Khairullin Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Title: The Leveling of Environmental Polarization as a Part of Strategy of Perspective Innovation Policy of Economic Systems Abstract: The relevance of the article is reasoned by the strategies’ definition for perspective innovation policy of economic systems. In conditions of the Federal state entities’ autonomy strengthening one of the strategies for perspective innovative policy of economic systems is aimed at leveling of the environmental polarization as the basis for transition to innovative socially oriented type of economic development, reducing interregional differentiation in the level and quality of the population’s life, creation of equal opportunities for citizens and contributing to human development. The article is aimed at finding out of the specifics for spatial polarization’s leveling as a strategic component of perspective innovative policy of economic systems. A leading approach is the institutional approach that considers the environmental polarization as a socio-economic differentiation of regions on creation of worthy living conditions for citizens, complex development and competitiveness of the regional economy. The article clarifies the essence of selective support as a tool for leveling of the environmental polarization; presents the world experience of regions’ selective support in order to eliminate environmental socio-economic disparities; reveals the types of selective support (polarized, leveling incentive, leveling deterrent) and gives a comparative analysis of their aims, objects, tools. The paper submissions will be useful for specialists of Federal and regional authorities, local governments, line ministries, scientists who are interested in issues of regional economy and innovation policy of economic systems Classification-JEL: C15, F15, O31 Keywords: Environmental Polarization, Innovation Policy, Economic Systems, Interregional Differentiation Journal: International Review of Management and Marketing Pages: 256-263 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2114/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2114/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Natalia A. Orekhovskaya Author-Workplace-Name: Moscow State University of Humanities and Economics, Moscow, Russia Author-Name: Sergei Y. Lavrentiev Author-Workplace-Name: Mari State University, Yoshkar-Ola, Russia Author-Name: Elmira R. Khairullina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Olga G. Yevgrafova Author-Workplace-Name: Kazan (Volga region) Federal University, Kazan, Russia Author-Name: Zavgaria M. Sakhipova Author-Workplace-Name: Almetyevsk State Oil Institute, Almetyevsk, Russia Author-Name: Irina V. Strakhova Author-Workplace-Name: Kazan (Volga region) Federal University, Kazan, Russia Author-Name: Natalya V. Khlebnikova Author-Workplace-Name: Moscow Humanitarian-Economical Institute (Branch), Kirov, Russia Author-Name: Marina N. Vishnevskaya Author-Workplace-Name: Chuvash State Pedagogical University named after I. Y. Yakovlev, Cheboksary, Russia Title: Management of Young Professionals Success in the Labor Market Abstract: The relevance of the study is determined by the new socio-cultural situation caused by the development of the information society. The purpose of the article is to identify the relationship between the general cultural competence and professional success of young professionals. The main idea of research is the theory of vocational education’s humanization. The data is given of the author’s sociological survey on the definition of the general cultural level of the students. The authors have developed the principles of management of young professional’s success in the labor market from the perspective of humanization of education. The authors have shown the need to increase the level of common cultural competence among the majority of modern college students, providing a successful self-realization in the labor market. Article Submissions may be useful for developers of the federal state educational standards at all levels of education, teachers and heads of vocational educational institutions and professional higher education institutions, sociologists dealing with youth employment and education Classification-JEL: I21, I25, I28 Keywords: Education, Humanitarization, Labor Market, Professional Activities, Young Professional Journal: International Review of Management and Marketing Pages: 264-269 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2098/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2098/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-13 Template-Type: ReDIF-Article 1.0 Author-Name: Mubarak Aldosari Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM Sintok, Kedah Darul Aman, Malaysia Author-Name: Yusnidah Ibrahim Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM Sintok, Kedah Darul Aman, Malaysia Author-Name: Norlida Binti Abdul Manab Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM Sintok, Kedah Darul Aman, Malaysia Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: School of Accountancy, College of Business, Universiti Utara Malaysia, Malaysia Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: Amran University, Yemen Author-Name: Eqab Aiyadh Alotaibi Author-Workplace-Name: Jeddah Health Directrate, Ministry of Health, Saudi Arabia Title: Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge Abstract: This study explored the relationships among several antecedent factors, namely service characteristics, financing and choice of plan and foreign workers’ satisfaction (FWS) with cooperative health insurance (CHI). The study also hypothesized that customer knowledge situation would moderate the relationships among these antecedent factors and FWS with CHI. Drawing from a sample of 384 expatriates in Saudi Arabia, we found that service characteristics were positively related to FWS with CHI. We also found evidence regarding the relationship between CHI financing and FWS with CHI. Similarly, CHI choice of plan was found to be a significant predictor of FWS with CHI. Importantly, we predicted that perceived antecedent factors would each interact with customer knowledge in explaining FWS with CHI, such that this relationship would be stronger when customer knowledge situation is high and weaker when customer knowledge situation is low. Accordingly, the results generally supported our predictions Classification-JEL: G2, J28 Keywords: Service Characteristics, Cooperative Health Insurance Financing, Cooperative Health Insurance Choice of Plan, Customer Knowledge, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 270-276 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2106/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2106/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-14 Template-Type: ReDIF-Article 1.0 Author-Name: Elena Y. Levina Author-Workplace-Name: The Institute of Pedagogic and Psychology of Professional Education of Russian Academy of Education, Kazan, Russia Author-Name: Alfiya M. Ishmuradova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Galina A. Kruchinina Author-Workplace-Name: Lobachevsky State University of Nizhni Novgorod, Nizhny Novgorod, Russia Author-Name: Guzel B. Sayfutdinova Author-Workplace-Name: Kazan State Power Engineering University, Kazan, Russia Author-Name: Aleksandr A. Novikov Author-Workplace-Name: The Russian Presidential Academy of National Economy and Public Administration, Moscow, Russia Title: Efficiency Management of Educational Systems Development: Approaches and Criteria Abstract: The relevance of the study is reasoned by the need to assess the ongoing educational reforms’ implementation, to identify effective strategies, models, mechanisms and technologies. The aim of the paper is to determine the expected criteria and obtained results’ efficiency of the systems’ operation in conditions of high variability of external and internal environment. The paper describes the variety of cycles of the educational system on the example of university training that involves the principle of iteration using in educational development’s management. The authors present certain criteria for management of educational development from the standpoint of functional efficiency of the system defining the management contour of development’s efficiency. This paper is intended for researchers and specialists in the field of educational management at all levels Classification-JEL: I21, I25, I28 Keywords: Education, Efficiency Management, Management Criteria, Life Cycles Journal: International Review of Management and Marketing Pages: 277-282 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2134/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2134/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-15 Template-Type: ReDIF-Article 1.0 Author-Name: See Kwong Goh Author-Workplace-Name: Taylor’s University, Malaysia Author-Name: Inn-Shen Tan Author-Workplace-Name: Taylor’s University, Malaysia Author-Name: Cheow Sern Vincent Yeo Author-Workplace-Name: Taylor’s University, Malaysia Title: Why do Urban Young Adults Share Online Video Advertisement in Malaysia? Abstract: The purpose of this study is to investigate the factors that will influence young adults in the urban areas to share online video advertisement (OVA). In this study, the authors have shortlisted four important variables, namely extrinsic motivation, information sharing, pleasure seeking and social influence in affecting one’s behavior towards sharing OVA. A total of 168 participated in this study. A multiple linear regression analysis was adopted to examine the relationship between the variables. Results indicated that all hypotheses were significant. This research provides an in depth insight about the factors contributing to sharing of OVA. Marketers could develop video ads that encourage consumers to share via their social network sites. Video ads shared by users are perceived to be less skeptical as compared to those shared by companies and it could achieve wider audience Classification-JEL: M310, M730 Keywords: Sharing Online Video Advertisements, Extrinsic Motivations, Pleasure, Information Sharing, Social Influence Journal: International Review of Management and Marketing Pages: 283-288 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2033/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2033/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-16 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Shaukat Malik Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan Author-Name: Sana Tariq Author-Workplace-Name: Bahauddin Zakariya University, Multan, Pakistan Title: Impact of Spiritual Intelligence on Organizational Performance Abstract: This study reveals that spiritual intelligence plays a positive and signifi cant role on the quality of work. In this study the work was done in fi nding that variables such as organizational culture and demographic facts (gender, age and education) act as moderators between the relationship of spiritual intelligence and organizational performance. Population of this study was employees of banks. Sample size was 300. Primary and secondary data were used in this research. Data was analyzed by using statistical software SPSS (16) versions. The study evaluated that there is signifi cant positive relationship between spiritual intelligence and organizational fi nancial performance in terms of ROA and Tobin’s Q value. From the results of this study one can interpret that the spiritual intelligence increases the organizational performance while age, gender, education and organizational culture act as a moderator on their relationship. This research will motivate the managers to enhance spiritual intelligence of employees to increase effi ciency and effectiveness. Classification-JEL: J11, M12, M14 Keywords: Spiritual Ýntelligence, Organizational Culture, Demographic Variable Journal: International Review of Management and Marketing Pages: 289-297 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1870/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1870/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-17 Template-Type: ReDIF-Article 1.0 Author-Name: Marwan Ahmad Alshammari Author-Workplace-Name: The University of Texas, Arlington, USA Author-Name: Marwan Ahmad Alshammari Author-Workplace-Name: Department of Management, College of Business, The Hashemite University, Jordan Author-Name: Bader Ayed AL Qaied Author-Workplace-Name: Ajloun National University, Jordan Author-Name: Hamzah Al-Mawali Author-Workplace-Name: American University of Ras Al Khaimah, UAE Author-Name: Mohammad Matalqa Author-Workplace-Name: Jadara University, Jordan Title: What Drives Employee’s Involvement and Turnover Intentions: Empirical Investigation of Factors Influencing Employee Involvement and Turnover Intentions? Abstract: Research findings on job involvement and turnover intentions have been somewhat mixed. Scholars have often studied job involvement as an antecedent of some employee and organization outcomes, including job satisfaction and turnover. The present study examines the antecedents of job involvement and factors influencing it. Namely, organizational attractiveness, pay satisfaction, and organizational support. I also examine the effects of job satisfaction, job involvement, person-organization fit, and organizational support on turnover intentions and whether mediation mechanisms exist underlying the relationships between these constructs and turnover intentions. The analysis yielded mixed results for both constructs, involvement and turnover; suggesting further studies might be necessary, and that incorporating more intervening variables might help improve our understanding of the interrelationships between these constructs. Results are discussed and future research directions are suggested Classification-JEL: J28 Keywords: Job Satisfaction, Pay Satisfaction, Turnover Intention, Structural Equation Modeling Journal: International Review of Management and Marketing Pages: 298-306 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1961/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1961/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-18 Template-Type: ReDIF-Article 1.0 Author-Name: Winfred O. Goromonzi Author-Workplace-Name: Research and Business Development Department, Metbank Zimbabwe, Harare, Zimbabwe Title: Organizational Culture, Strategy Implementation and Commercial Bank Performance in Zimbabwe Abstract: The study investigates the impact of organizational culture and strategy implementation on commercial bank performance in Zimbabwe. Using a four factor, six dimensional organizational culture index and an eight dimensional strategy implementation index to statistically measure culture and strategy implementation impact, the study employs ordinary least regression method to quantify and econometrically model the impact of the two variables on commercial bank performance. Data collection was achieved through questionnaire administration. The results of the study show that culture and strategy implementation have a statistically significant and positive impact on commercial bank performance. For banks which are regarded as performing (both average and high), organizational culture has strong positive effect on their performance while for smaller and poor performing banks, the effect of organizational culture was nearly neutral. Strategy implementation was also found to have strong positive effect in high performing banks and between neutral to negative effect in non-performing banks. The study concludes that the dynamic environment under which banks operate makes the impact of intangible resources differ across institutions. Based on the results of this study, it is recommended that leadership of commercial banks need to invest in creating a defining culture in banks and effective strategy implementation techniques. Utilizing such attributes remains a major determinant of commercial bank performance in Zimbabwe Classification-JEL: C39, L20 Keywords: Organizational Culture, Strategy Implementation, Organizational Performance Journal: International Review of Management and Marketing Pages: 307-316 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1965/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1965/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-19 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Alem Mohammed Author-Workplace-Name: School of Tourism, Hospitality and Environmental Management, Universiti Utara Malaysia, Sintok, Malaysia Author-Name: Basri Rashid Author-Workplace-Name: School of Tourism, Hospitality and Environmental Management, Univerisiti Utara Malaysia, Sintok, Malaysia Title: The Moderating Influence of Internship Program on the Relationship between Undergraduates’ Perception and their Intention to Join Tourism and Hospitality Industry: A Theoretical Model Abstract: A successful firm in the tourism and hospitality industry requires skilled and committed employees. However, in the current tourism and hospitality industry, the top challenge lies in the attraction and retention of qualified and skilled employees and a great proportion of the graduates fail to enter the industry. It is therefore important to provide a value conceptual model that expounds on the theoretical relationships existing between the perceptions of undergraduate students and their intention to join the industry. This study contributes to literature by clarifying the perceptions of students-intention to join the industry relationship and by determining the moderating influence of the internship program on such relationship Classification-JEL: L83, M39 Keywords: Intention to Join Industry, Students’ Perception, Internship Program, Tourism and Hospitality Industry Journal: International Review of Management and Marketing Pages: 317-321 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1801/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1801/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-20 Template-Type: ReDIF-Article 1.0 Author-Name: Elena N. Prokofieva Author-Workplace-Name: The Institute of Pedagogic and Psychology of Professional Education of Russian Academy of Education, Kazan, Russia Author-Name: Klavdiya G. Erdyneeva Author-Workplace-Name: Transbaikal State University, Chita, Russia Author-Name: Dilyara N. Efremova Author-Workplace-Name: The University of Russian Innovative Education, Moscow, Russia Author-Name: Natalia L. Avilova Author-Workplace-Name: Russian State University of Physical Education, Sport, Youth and Tourism, Moscow, Russia Author-Name: Elena G. Savina Author-Workplace-Name: Moscow State Pedagogical University, Moscow, Russia Title: Management of Educational Institutions Integrated Security Abstract: The relevance of the paper is conditioned by the multiple threats for social and personal security in the modern world. The purpose of the paper is aimed at supporting of acceptable security risks in real conditions of educational institutions’ functioning. The authors present a dynamic model of educational organizations’ complex safety. The leading approaches to the research are integrative, process and personality-activities approaches. The authors have developed the landscape of educational organizations, processes, providing comprehensive security. The priorities of the educational organization’s activities in the field of integrated security are presented. This paper is intended for educators, researchers, heads of educational organizations involved in the management of education organizations’ complex safety Classification-JEL: I21, I25, I28 Keywords: Management, Integrated Security, Educational Organizations, Dynamic Model, Process Landscape Journal: International Review of Management and Marketing Pages: 322-327 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2149/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2149/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-21 Template-Type: ReDIF-Article 1.0 Author-Name: Aleksey I. Shinkevich Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia, Author-Name: Alsu A. Lubnina Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia Author-Name: Alexey G. Koryakov Author-Workplace-Name: Moscow University Named By S.Y. Witte, Moscow, Russia, Author-Name: Vladimir G. Mikhailov Author-Workplace-Name: Kuzbass State Technical University Named After T. F. Gorbachev, Kemerovo, Russia, Author-Name: Ekaterina L. Vodolazhskaya Author-Workplace-Name: Kazan National Research Technological University, Kazan, Russia. Title: Economic Aspects of Risk Management of Stakeholders Activities Abstract: The relevance of the study is reasoned by the fact that economic and productive activities which are completely free from risks are an unattainable goal and it is necessary to develop effective strategies for risk management, involving diverse scientific, economic and social research. The purpose of this paper is to develop methods of risk assessment of enterprises’ industrial activities. The leading method to the study of this problem is the modeling method that allows considering of this problem as a purposeful and organized process to improve the economic risk management of economic entities’ industrial activities. With the purposes of state regulation the method of industrial risks’ assessment by economic sectors is adapted in the paper, based on the concept of reliable production; the subject structure of organizational and economic, production and technical, ecological and economic risks’ areas in industrial enterprises of the Republic is investigated. The practical value is that the developed methodology allows the authorities of the region to improve the development and implementation of management decisions and more accurately identify priority areas for economic development of socially significant industrial enterprises. The proposed developments can be used in the development of programs of economic and ecological policy aimed at improving of the reliability and sustainability of businesses entities and market sectors of the economy, also they are of interest for local governments, businesses entities and economic ministries and agencies, which are responsible for strategic analysis and planning. Classification-JEL: D81, L23, O31 Keywords: Risk, Production, Cluster, Sustainable Development Journal: International Review of Management and Marketing Pages: 328-332 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2150/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2150/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-22 Template-Type: ReDIF-Article 1.0 Author-Name: Vladimir F. Chepel Author-Workplace-Name: Altayskiy Business Alliance, Barnaul, Russia, Author-Name: Aleksandr A. Nikitin Author-Workplace-Name: Institute of Pedagogical Studies of Gifted and Talented Children of Russian Academy of Education, Novosibirsk, Russia, Author-Name: Mikhail P. Palyanov Author-Workplace-Name: Kuzbass Regional Institute of Vocational Education Development, Kemerovo, Russia, Author-Name: Vladislav A. Ovchinnikov Author-Workplace-Name: Kuzbass Regional Institute of Vocational Education Development, Kemerovo, Russia, Author-Name: Albina A. Temerbekova Author-Workplace-Name: Gorno-Altai State University, GornoAltaisk, Russia. Title: The Relevance and Problems of Entrepreneurial Competence Development in Vocational Training System Abstract: The article substantiates the necessity of education system transition to mass instruction of entrepreneurial competences development. The problem of entrepreneurial competence development is recognized as being of great importance since it is associated with the transition process to a new structure of industrial relation between small and big business at the end of XX century. The leading approach is the analysis of current situation in economy and education system in various countries concerning the demand for entrepreneurial competences development. The authors define purposes, conditions, principles and approaches used to design, develop and implement a teaching, organizational and methodological package. This package will be an efficient supplement to the existing teaching aids in the system of higher and secondary vocational education. The authors determined some particular priority guidelines associated with the investigations of the specified problem which should be included in the range of scientific and pedagogical objectives and offered some issues for further discussion and collaboration. Classification-JEL: I21, I25, I28 Keywords: Entrepreneurial Competences, Training, Organizational and Methodological Package, Vocational Education Journal: International Review of Management and Marketing Pages: 333-338 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2157/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2157/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-23 Template-Type: ReDIF-Article 1.0 Author-Name: Dinara I. Rakhimova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Galina V. Kolpakova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia, Author-Name: Tatiana I. Kuznetsova Author-Workplace-Name: Mendeleev University of Chemical Technology, Moscow, Russia, Author-Name: Aleksandr V. Litvinov Author-Workplace-Name: Peoples’ Friendship University of Russia, Moscow, Russia, Author-Name: Anna G. Samokhvalova Author-Workplace-Name: Kostroma State University Named after N. A. Nekrasov, Kostroma, Russia. Title: Management of Civil Position’s Formation of the Student Youth Abstract: The relevance of the study is reasoned by the change in relations between the state and civil society in the context of consolidation of many countries’ and communities’ efforts in the fight against terrorism. Modern society demands the training of specialists taking active part in the life activities of civil society. The article aims to find out the specifics of management of civil position’s formation of student youth. The leading approach to the study is a system approach, allowing considering of the management of civil position’s formation as a purposeful process. The article reveals the essence of civil positions; clarifies the managerial features of the civil position’s formation of student youth: The development of knowledge about civil society, rights, freedoms and responsibilities of citizens and the involvement of students on the rights of the entities in legal, moral and political, socio-economic relations for the development of civic actions’ ways, experience’s obtaining to form civil position and emotional-valuable attitude to it. The paper submissions can be useful for managers and teachers of educational institutions; employees of the centers for advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staff. Classification-JEL: I21, I25, I28 Keywords: Civil Position, Principle of Purpose, Awareness of the Rights and Duties, Man and Citizen Journal: International Review of Management and Marketing Pages: 339-344 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2158/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2158/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-24 Template-Type: ReDIF-Article 1.0 Author-Name: Tarek Ben Ali Author-Workplace-Name: Majmaah Uiversity, Kingdom of Saudi Arabia Title: Explaining the Intent to Start a Business among Saudi Arabian University Students Abstract: Studying entrepreneurial intention has long been an important topic in the field of entrepreneurship. In this paper, we investigate the entrepreneurial intentions of final-year management university students in the Kingdom of Saudi Arabia by applying the theory of planned behavior (TPB). The objectives of the study were to test whether the TPB can help explain the entrepreneurial intentions of university students; to determine whether students will have intentions to start a business and to test the validity of the entrepreneurial intention questionnaire in a Saudi Arabia context. The study was conducted by means of a survey. We found that attitude towards becoming an entrepreneur; perceived behavioural control and subjective norms are positively associated with entrepreneurial intention. Consistent with earlier research, the findings reveal that the TPB is a valuable tool in understanding entrepreneurial intention of Saudi university youth. Most of the students indicated that they intended to start businesses as soon as they had completed their studies and the entrepreneurial intention questionnaire was found to be a valid instrument to measure the entrepreneurial intention in this country. Furthermore, our findings reveal that the moderating effect of some additional contextual determinants does not seem to have a particular effect on predicting entrepreneurial intentions when moderating TPB dimensions. Recommendations for policy makers, entrepreneurship educators and researchers have been suggested Classification-JEL: M130 Keywords: Entrepreneurial Intention, Saudi Arabia, Business Students, Theory of Planned Behavior Journal: International Review of Management and Marketing Pages: 345-353 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2103/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2103/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-25 Template-Type: ReDIF-Article 1.0 Author-Name: Shouvik Sanyal Author-Workplace-Name: Dhofar University, Salalah, Oman Author-Name: Mohammed Wamique Hisam Author-Workplace-Name: Dhofar University, Salalah, Oman Title: An Analysis of the Impact of Service Quality and Passenger Satisfaction on Passenger Preferences for Airlines: A Study of the Indian Aviation Sector Abstract: The primary objective of this paper is to examine the relationship between airline service quality, passenger satisfaction and preference. This study identifies the main factors of airline service quality, passenger satisfaction and preference and proposes a model examining the directional relationship among these three constructs. It is based on an empirical influence of the data collected from 200 passengers with Indian airlines during July and August 2015. The data are analyzed using a variety of statistical techniques. Factor analysis is used to identify the main factors of airline service quality and passenger satisfaction and preference. The segmentation of airline passengers according to their preference levels and psychographic characteristics is performed using cluster analysis techniques. LISREL 8 and path analysis techniques are used to investigate the relationships among the three constructs namely: Service quality, passenger satisfaction and passenger preference. The key findings of the study indicate that overall service quality is highly related to both passenger satisfaction and preference. The relationship between passenger and preference toward a specific airline is less clear. Classification-JEL: M30, M31 Keywords: Service Quality, Passenger’s Satisfaction, Passenger’s Preference Journal: International Review of Management and Marketing Pages: 354-357 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2075/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2075/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-26 Template-Type: ReDIF-Article 1.0 Author-Name: Alfis S. Gayazov Author-Workplace-Name: Academy of Sciences of the Republic of Bashkortostan, Ufa, Russia Author-Name: Gulnara F. Zamaletdinova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Artur F. Amirov Author-Workplace-Name: Bashkir State Medical University, Ufa, Russia Author-Name: Andrey V. Kostryukov Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Evgeniya I. Tikhomirova Author-Workplace-Name: Samara State Social and Pedagogical University, Samara, Russia Title: Modern Teaching Tendencies of Critical Thinking Forming of University Students Abstract: The significance of the research problem is conditioned by the influence of global mass media on personality, providing it a unique ability to access information from anywhere in the world. To achieve the state when the identity of the student can feel confident in the process of choice and decision making, it is important to teach students the skills of critical thinking. In this regard, this paper is aimed to identify trends in didactic and pedagogical solutions to the problem. A leading research method is a constructive monitoring that allows using for the concept of “critical thinking” of the modern sense, due to the characteristics of the global information environment. The paper reveals the typology of thinking, the structure and content of its kinds; reveals peculiarities of process of formation of students’ critical thinking, defining transformations of the learning content (interdisciplinary units) and learning technologies (interactive, design, computer); justifies the set of didactic tendencies of forming of students’ critical thinking. Productivity of the revealed complex of didactic tendencies for students’ critical thinking formation is proved. The paper submissions can be useful for teachers, listeners of the system of qualification’s improvement and retraining of teachers, methodologists, post-graduates and University students Classification-JEL: I21, I25, I28 Keywords: Critical Thinking, Teaching Strategy, Global Information Environment, Structural Monitoring Journal: International Review of Management and Marketing Pages: 358-363 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2176/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2176/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-27 Template-Type: ReDIF-Article 1.0 Author-Name: Radif R. Zamaletdinov Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Igor A. Kuznetsov Author-Workplace-Name: Mendeleev University of Chemical Technology, Moscow, Russia Author-Name: Natalia S. Sakharova Author-Workplace-Name: Orenburg State University, Orenburg, Russia, Author-Name: Valentina G. Gladkikh Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Natalia E. Erofeeva Author-Workplace-Name: Orsk Humanitarian-Technological Institute, Orsk, Russia Title: Pedagogical Tools of Professional Ideals Management of Modern Student Abstract: The urgency of the problem of the study is conditioned by the prevailing trends of the labor market’s development, modifying the structure of the professional personality’s ideals from the ultimate goal of striving for the standard of professional culture of values to the norms of corporate behavior, in which it is identified more with the particular organization that provides an opportunity to earn, rather than a nominal professional group (teachers, doctors, engineers, etc.). Student’s unrealized professional ideals are manifested in their self-alienation from the profession, which is appropriate to the education obtained, and becomes one of the factors increasing the number of “hidden” ones (not working on a specialty) among the unemployed graduates. The established trends in the course of research are responsible for finding ways to solve the urgent problem. In this regard, this paper is focused on the scientific substantiation of pedagogical resources’ set of professional ideals’ management of modern high school student. The leading method of research of the problem is the simulation method allowing introducing of new discourse of professional culture’s values into the semantic content of the professional ideals of students and produce theoretic - Methodical substantiation of the established set of pedagogical tools to manage this process. The paper reveals the content of the values of professional ideals (the values of professional culture, professional traditions, choice experience of professional ideal), identifies the destructive features of modern modifications of professional ideal (corporate culture norms), justifies a set of pedagogical professional tools to manage professional ideas (pedagogical system of high school, based on innovative principles of self-organization, partner communication “student - teacher,” interdisciplinary nature, self-transformation; innovative pedagogical technologies, focused on the formation of a stable student’s self-identity), proves the productivity of the identified set of pedagogical tools in the management of professional ideals (the willingness of students to self-identification; self-organization and self-transformation of professional ideals; creative transfer of professionally significant knowledge on different kinds and scope of activities; inclusion in the different types of creative activities). Paper Submissions can be useful for teachers, researchers, managers, methodologists, post-graduates and university students Classification-JEL: I21, I25, I28 Keywords: Professional Ideals, Management, Pedagogical Tools, Corporate Behavior, Professional Culture Journal: International Review of Management and Marketing Pages: 364-369 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2171/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2171/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-28 Template-Type: ReDIF-Article 1.0 Author-Name: Natalya A. Kargapoltseva Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Anna G. Samokhvalova Author-Workplace-Name: Kostroma State University Named after N. A. Nekrasov, Kostroma, Russia Author-Name: Sergey M. Kargapoltsev Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Sergey A. Dneprov Author-Workplace-Name: Russian State Vocational Pedagogical University, Yekaterinburg, Russia Author-Name: Vladimir V. Kuznetsov Author-Workplace-Name: Orenburg State University, Orenburg, Russia Title: Management Security of Personality: The Pedagogical Aspect Abstract: The relevance of the study is conditioned by the revaluation of values in modern society. The threat of terrorism demands a new look at security as a state of protection of vital interests of person, society and state from internal and external threats. Identity becomes a major object of safety and security of the person’s safety is purposeful activities of state and public institutions. The person itself begins to consider security as a public good. The aim of the article is to identify pedagogical aspects of security management of the person. The leading approaches to the study are process and competence-based approaches, allowing considering of the safety of the individual as a process of its protection ensuring and readiness formation for safe behavior. The article reveals the essence and content of personal safety; clarifies external threats to information-psychological security of the personality; gives a comparative analysis of information culture and information competence, as pedagogical conditions of management of informationpsychological security of the personality; defines the criteria of information-psychological security of the person (accessibility, pertinence, value, adequacy, security). The paper submissions can be useful for managers and teachers of educational institutions; employees of the centers of advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staf Classification-JEL: I21, I25, I28 Keywords: Security of the Person, Information-psychological Security, Information Culture, Information Competence Journal: International Review of Management and Marketing Pages: 370-375 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2170/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2170/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-29 Template-Type: ReDIF-Article 1.0 Author-Name: Asad Rehman Author-Workplace-Name: College of Commerce & Business Administration, Dhofar University, Salalah, Oman Author-Name: Syed Ahsan Jamil Author-Workplace-Name: College of Commerce & Business Administration, Dhofar University, Salalah, Oman Title: Influence of Income and Occupation on Consumers’ Susceptibility to Reference Group Demands on Brand Choice Decisions Abstract: The present study is an effort to explore the influence of income and occupation on consumers’ susceptibility to reference group demands on brand choice decisions and to verify the relevance of reference groups in the Indian context. Using an adapted version of questions developed by Bearden et al. (1989) data was collected from a heterogeneous sample which was subjected to ANOVA. The findings of the study are sure to benefit both the researchers as well as the marketing professionals Classification-JEL: M31 Keywords: Consumer susceptibility, Reference groups, Informational influence, Utilitarian influence, Value expressive influence, Brand choice decisions Journal: International Review of Management and Marketing Pages: 376-382 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/1970/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/1970/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-30 Template-Type: ReDIF-Article 1.0 Author-Name: Bika B. Dzhamalova Author-Workplace-Name: North-Caucasus Institute (Branch) of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Guseyn B. Magomedov Author-Workplace-Name: North-Caucasus Institute (Branch) of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Amirkhan A. Amirkhanov Author-Workplace-Name: North-Caucasus Institute (Branch) of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Pati K. Ramazanova Author-Workplace-Name: North-Caucasus Institute (Branch) of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Bigruzi B. Suleymanov Author-Workplace-Name: North-Caucasus Institute (Branch) of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Title: Anthropological Mechanisms of Self-management of Personality Behavior Abstract: Security of personality is not only a set of specific measures to ensure its protection from various dangers, but a condition of being protected, which is based on the ability to self-manage one’s own behavior. The aim of the article is to identify the anthropological mechanisms to self-manage the behavior of the individual. The leading approach to the study is the anthropological approach that considers the personality as a product of human existence; the aggregate’s bearer of socially significant features and mental characteristics, established during ontogeny and determining the behavior of the individual, as a conscious entity of activities and social relations. The article defines the essence and structure of psychological security of a person; clarifies and describes cognitive, emotional, behavioral self-regulation mechanisms to promote the effectiveness of coping behavior of the individual; identifies and justifies mechanisms of information-psychological self-protection that are manifested in the unconscious, subconscious and conscious levels. The paper submissions can be useful for managers and teachers of educational institutions; employees of the centers of advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staff Classification-JEL: I21, I25, I28 Keywords: Self-management, Anthropological Mechanisms, Psychological Safety, Coping Behavior Journal: International Review of Management and Marketing Pages: 383-389 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2175/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2175/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-31 Template-Type: ReDIF-Article 1.0 Author-Name: Radif R. Zamaletdinov Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Nadezhda P. Yudina Author-Workplace-Name: Pacific National University, Khabarovsk, Russia Author-Name: Elvira I. Lavrentyeva Author-Workplace-Name: Chuvash State Pedagogical University Named after I.Y. Yakovlev, Cheboksary, Russia Author-Name: Lubov I. Savva Author-Workplace-Name: Nosov Magnitogorsk State Technical University, Magnitogorsk, Russia Author-Name: Natalya B. Pugacheva Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Title: Practical Recommendations on the Improvement of the Effectiveness of Anti-corruption Policy in Universities Abstract: The relevance of the study is conditioned by the expansion of the scale of corruption in higher education. The purpose of the article is to develop practical recommendations for improving of anti-corruption policy’s effectiveness at universities. The study involved 450 teachers, 1200 students from 140 Russian universities. The main results of the study are to identify the causes of bribery and popular tools of counteraction of corruption in universities, organizational and practical measures for improving of the anti-corruption policy’s effectiveness (the creation of the university’s anticorruption environment, the formation of the stable orientation of students, faculty, staff of the university on anti-corruption activities, including in the content of higher education of teaching material about the anti-corruption policy). This study provides important findings. Firstly, the effectiveness of anti-corruption policy in universities is increased while forming of anticorruption outlook and anti-corruption attitudes among the entities of the educational process determining the intellectual and valuable-emotional attitude to corruption and influencing the readiness for anti-corruption activities. Secondly, the effectiveness of anti-corruption policy in universities is increased with the application of cognitive, activities-related, interactive and integrative methods’ complex Classification-JEL: A12, A20, H52, I23 Keywords: Corruption in Education, Anti-corruption Policy, Anti-corruption Environment Journal: International Review of Management and Marketing Pages: 390-396 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2258/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2258/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-32 Template-Type: ReDIF-Article 1.0 Author-Name: Ilya N. Maksimov Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Liya V. Faleeva Author-Workplace-Name: Moscow Humanitarian-Economical Institute (Branch), Kirov, Russia Author-Name: Oksana A. Pavlova Author-Workplace-Name: Kostroma State University Named After N. A. Nekrasov, Kostroma, Russia Author-Name: Guzel R. Fassakhova Author-Workplace-Name: Kazan State Agrarian University, Kazan, Russia Author-Name: Liliya R. Islamova Author-Workplace-Name: Kazan State Agrarian University, Kazan, Russia Author-Name: Alexandra A. Timonina Author-Workplace-Name: Kostroma State University Named After N. A. Nekrasov, Kostroma, Russia Author-Name: Vladimir I. Kurdyumov Author-Workplace-Name: Ulyanovsk State Agricultural Academy Named After P. A. Stolypin, Ulyanovsk, Russia Author-Name: Evgenia Y. Tokareva Author-Workplace-Name: Tyumen State University, Tyumen, Russia Title: The Management of Independent Educational-cognitive Activities of Future Specialists in the Process of Vocational Training Abstract: The development of a modern economy fundamentally changes the requirements for professional staff. Specialists who not only have an excellent command of their profession, are actively involved in the improvement of production, but also seek to improve their skills, master related professions are still in demand. This leads to new targets of professional training of future specialists, including the formation of readiness for independent educational cognitive activities. The purpose of this paper is to define the peculiarities of the management of independent educational-cognitive activities of future specialists in the process of vocational training. The leading approaches to the study are the system approach that allows considering of the management of independent educational-cognitive activities of future specialists as a continuous purposeful process, and an integrative approach allowing to organize the process of formation of future specialists’ readiness for independent educational-cognitive activities on different logical grounds. The article reveals the methods and functions of self-educational-cognitive activities of future specialists; defines the content of future specialists’ readiness for independent educational-cognitive activities; presents the mechanism and pedagogical conditions of formation of future specialists’ readiness for independent educational cognitive activities in the process of vocational training. The paper submissions may be useful for scientific and pedagogical workers of educational institutions; employees of the centers of advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staff Classification-JEL: I21, I25, I28 Keywords: Independent Educational-cognitive Activities, Long Life Education, Management of Vocational Training Journal: International Review of Management and Marketing Pages: 397-402 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2097/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2097/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-33 Template-Type: ReDIF-Article 1.0 Author-Name: Zulfiya F. Yusupova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Muslima M. Shakurova Author-Workplace-Name: Kazan (Volga Region) Federal University, Kazan, Russia Author-Name: Nikolay Y. Saygushev Author-Workplace-Name: Magnitogorsk State Technical University Named after G. I. Nosov, Magnitogorsk, Russia Author-Name: Olga A. Vedeneeva Author-Workplace-Name: Magnitogorsk State Technical University Named after G. I. Nosov, Magnitogorsk, Russia Author-Name: Svetlana G. Kashina Author-Workplace-Name: Kazan State University of Architecture and Engineering, Kazan, Russia Title: Managerial Tools of Academic Knowledge Formation Process Abstract: The relevance of the study is conditioned by the requirement of modern society to improve the quality of education. Knowledge is a core component in the educational content, along with the skills and competencies. The purpose of the paper is to determine the managerial tools of formation process of academic knowledge. The leading approach to the study is the process approach, allowing to characterize the quality of the academic knowledge (consistency, continuity, generality, efficiency, integrity) and to consider the management of academic knowledge’s formation as a set of interrelated and interactive educational activities, ensuring the efficiency of their assimilation, understanding and application. The paper reveals the functions of academic knowledge (ontological, indicative, motivational); clarifies and scientifically proves managerial tools of the formation process of academic knowledge (case study, informational and event-based learning environment, research method, cognitive tools, unifying language and symbolic systems, visual AIDS, technical training). The paper submissions can be useful for managers and teachers of educational institutions; employees of the centers for advanced training and retraining of personnel in the selection and structuring of the content for the training of scientific and pedagogical staff Classification-JEL: I21, I25, I28 Keywords: Managerial Tools, Educational Actions, Functions of Knowledge, Quality of Education Journal: International Review of Management and Marketing Pages: 403-409 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2133/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2133/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-34 Template-Type: ReDIF-Article 1.0 Author-Name: Guseyn B. Magomedov Author-Workplace-Name: North-Caucasus Institute Branch of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Bika B. Dzhamalova Author-Workplace-Name: North-Caucasus Institute Branch of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Patimat Sh. Alieva Author-Workplace-Name: North-Caucasus Institute Branch of All-Russian State University of Justice (RPA Russian Ministry of Justice), Makhachkala, Russia Author-Name: Elena V. Mishchenko Author-Workplace-Name: Orenburg State University, Orenburg, Russia Author-Name: Izabella D. Belonovskaya Author-Workplace-Name: Orenburg State University, Orenburg, Russia Title: The Teaching and Methodical Support of Management of Training Process of Legal Profile Students Abstract: The relevance of the study is reasoned by the new requirements for the training of lawyers who solve professional tasks and promote a legal culture. The purpose of the article is to develop a mechanism to assess the quality of teaching and methodical support to control the process of legal profile students training. The survey methods, expert assessment are used in the study. The study involved 450 teachers, 402 students, 448 experts. The main results of the study are to identify the functions, stages, criteria, tools, pedagogical conditions (creation of intra-university quality management system of the training; the willingness of teachers to evaluate the quality of teaching and methodical support, monitoring of the quality of teaching and methodical support) to assess the quality of training and methodological support. This study provides important lessons. First, pedagogical assessment of the quality of teaching and methodical support to manage the process of law profile students’ training is conditioned by the need to form the ability to analyze the situation and give it legal qualifications; construct an algorithm of actions based on the rule of law; offer solutions’ variants to the problem through legal mechanisms. Second, the mechanism to assess the quality of training and methodological support includes a base for carrying out, the definition of the functions and criteria of educational evaluation Classification-JEL: I21, I25, I28 Keywords: Knowledge Society, Teaching and Methodical Support, Training of Lawyers Journal: International Review of Management and Marketing Pages: 410-414 Volume: 6 Issue: 2 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2233/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2233/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-02-35 Template-Type: ReDIF-Article 1.0 Author-Name: Mozhdeh Mokhber Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Gi G. Tan Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Amin Vakilbashi Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia Author-Name: Nor Aiza Mohd Zamil Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Rohaida Basiruddin Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia. Title: Impact of Entrepreneurial Leadership on Organization Demand for Innovation: Moderating Role of Employees Innovative Selfefficacy Abstract: The main purpose of this paper is to examine the influence of entrepreneurial leadership and employees’ self-efficacy towards organization demand for innovation. Introduction to alternative pathways of thinking and actions in an organization is typically tie-up with innovation nowadays. In this regard, the degrees of organizations willingness to engage and perceive advantage from new products or services, or products or services that embody new technology are being focused. Since leadership has been identified as a key determinant of organization innovation, a conceptual framework is proposed to explore the impact of entrepreneurial leadership on organization demand for innovation. Apart from the leadership behaviors, followers’ characteristic and their own confidence level or perceived self-efficacy are also studied to capture the effect of innovative work behavior. Hence, this study aims to determine the moderating role of employees’ innovative self-efficacy on the relationship between entrepreneurial leadership and organization demand for innovation. A sample from Malaysia Top 100 companies is participated and the hypotheses are evaluated using partial least squares analysis. This research makes a significant contribution by providing empirical evidence that support entrepreneurial leaders and the organizations to generate more opportunities and enact them in ways that increase the firm’s receptivity towards innovation. Classification-JEL: L22 Keywords: Entrepreneurial Leadership, Receptivity of Innovation, Organizational Innovation Confidence, Innovative Self-Efficacy, Partial Least Squares - Structural Equation Modeling Journal: International Review of Management and Marketing Pages: 415-421 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2119/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2119/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Amara Tijani Author-Workplace-Name: High Institute of Business Administration, Gafsa University, Tunisia. Title: An Empirical Investigation on the Effectiveness of Environmental Policies Abstract: With the development of the polluting industries, the environment has changed. Human life becomes threatened by those changes because of the harmful effects caused by environmental complications. Based on these circumstances requiring the importance of integrating the environment in the industrial enterprises strategy, the researcher wonder, through this research, about the effectiveness of environmental policies adopted by the Tunisian industrial companies. To evaluate this environmental policy, we conducted an exploratory study with a sample of Tunisian industrial companies. Thus, the paper was divided into three parts. The first one will discuss the theoretical concepts related to the environmental awareness and the strategic actions which can be taken for environmental protection. In the second part, we will present the exploratory study conducted within a sample of industrial firms to evaluate their environmental policies. The last part will focus on the analysis and the interpretations of the emerging results. Classification-JEL: M41 Keywords: Environmental Policies, Environmental Cost, Stakeholder’s Pressures Journal: International Review of Management and Marketing Pages: 422-431 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2164/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2164/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Nik Ab Halim Nik Abdullah Author-Workplace-Name: Department of International Business, University Utara Malaysia, Sintok, Kedah, Malaysia, Author-Name: Sabariah Yaakub Author-Workplace-Name: Department of International Business, University Utara Malaysia, Sintok, Kedah, Malaysia, Author-Name: Muhammad Subhan Author-Workplace-Name: Department of International Business, University Utara Malaysia, Sintok, Kedah, Malaysia. Title: Logistics and Supply Chain Related Issues Faced by Malaysian SMEs: A Case Study Abstract: This study uses a case study approach in order to identify the logistics and supply chain related issues faced by small and medium enterprises (SMEs) in Malaysia. Previous study revealed that the causes of the failure of SMEs are both internal and external and one of the external factors identified are non-availability or deficiency in logistics and supply chain management. Based on these findings, this study is conducted in order to further focus on the logistics and supply chain related issues. Thus, the objective of this study is to identify the logistics and supply chain issues faced by SMEs in Malaysia. Data were collected through case study interviews with five SMEs. The case study interviews reveal two most common issues confronted by these firms, namely customer service and inventory management issues. These two issues are related to one another as lack of inventory will lead to SMEs inability to fulfil their customer needs. Firms themselves need to rectify these issues as they may result in loss of sales, which will eventually result in loss of customers. The finding also indicates the important role of external supply chain members such as the supplier, carrier or third-party logistics service providers as they directly influence the level of customer services provided by SMEs. Classification-JEL: L33 Keywords: Small and Medium Enterprises, Logistics, Supply Chain Management, Malaysia Journal: International Review of Management and Marketing Pages: 432-435 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2165/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2165/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: See Kwong Goh Author-Workplace-Name: Taylor’s University, Malaysia Author-Name: Nan Jiang Author-Workplace-Name: Taylor’s University, Malaysia Author-Name: Pei Leng Tee Author-Workplace-Name: Taylor’s University, Malaysia Title: The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention Abstract: The purpose of this study is to examine the subjective factors; brand trust, self-image congruence and usage satisfaction toward repeat purchase intention of smartphones among the Gen-Y consumers in Malaysia. A total of 182 respondents participated in this research. Most of the respondents purchased a smartphone within the last 12 months and a large number of the respondents are active users of text messaging and smartphone applications. Results indicate that self-image congruence is the main antecedents for repeat purchase of smartphones. This is the followed by usage satisfaction as the second predictor and lastly would be brand trust. This paper provides some discussion and recommendations for practitioners. Classification-JEL: M310, M370 Keywords: Brand Trust, Self-image, Satisfaction, Smartphones, Malaysia Journal: International Review of Management and Marketing Pages: 436-441 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2194/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2194/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mumtaz Ali Memon Author-Workplace-Name: Department of Management and Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia, Author-Name: Hiram Ting Author-Workplace-Name: Institute of Borneo Studies, Universiti Malaysia Sarawak, Kota Samarahan, Malaysia Author-Name: Rohani Salleh Author-Workplace-Name: Department of Management and Humanities, Universiti Teknologi Petronas, Perak, Malaysia, Author-Name: Jati Kasuma Ali Author-Workplace-Name: Faculty of Business Management, Universiti Teknologi Mara, Kota Samarahan, Malaysia, Author-Name: YusmanYacob Author-Workplace-Name: Faculty of Business Management, Universiti Teknologi Mara, Kota Samarahan, Malaysia. Title: Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector Abstract: The study aims to identify the level of stress and job satisfaction among call operators (COs) in Malaysia. It also explores COs views on the factors affecting their stress level and job satisfaction. This research is based on a case study of a telecommunication contact centre. A mixed-methods design was employed whereby a survey questionnaire was completed by 113 COs, and two in-depth interviews were conducted. The results indicate the reasons and potential outcomes of high level stress and low job satisfaction among COs. Stressful working environment, poor supervisory support, and heavy workload are found to be key factors affecting COs high level of stress and low job satisfaction. As such the study provides valuable insights to researchers and practitioners. Classification-JEL: M12 Keywords: Contact Centre, Call Operators, Job Satisfaction, Stress, Mixed-method Design Journal: International Review of Management and Marketing Pages: 442-447 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2256/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2256/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Julya Vadimovna Ovcharenko Author-Workplace-Name: South-West State University, 94, 50 Years of October Street, Kursk, 305040, Russia, Author-Name: Elena Anatolyevna Bessonova Author-Workplace-Name: South-West State University, 94, 50 years of October Street, Kursk, 305040, Russia. Title: Economic Efficiency Rating of Russian Industrial Enterprises Abstract: The objective of this study addresses a specific rating technique to assess the efficiency of enterprise performance. The article touches upon the rating methods commonly applied to obtain a complex rating value on the basis of a comprehensive enterprise activity assessment, such as ranksum method, rank-score method, scale interval method and rating number method. Here we present a specific approach to rating with a focus on the efficiency of enterprise performance in particular. We also give reasons for the advantages the approach we suggest obviously provides, such as time saving, gain in information content as well as applicability of the rating results as a reliable tool to a company’s productive capacity management. The article presents the results of the efficiency ratings assigned to a number of Russian industrial enterprises which are based on the assessment of their performance efficiency premised on the key efficiency values. As the result of the rating, enterprises engaged in extraction of commercial minerals have been assigned the top positions. The analysis of the indices used for calculating profitability values has led to a conclusion that profit growth and expenditure reduction will favor the raise of their efficiency and, therefore, upgrade their positions in the rating. Classification-JEL: L16 Keywords: Rating Assessment, Efficiency, Rank-sum Method, Rank-score Method, Profitability Indices, Rating Results Journal: International Review of Management and Marketing Pages: 448-453 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2277/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2277/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Tha’er A. Majali Author-Workplace-Name: School of Business and Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia. Author-Name: Abdul Manaf Bin Bohari Author-Workplace-Name: School of Business and Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia. Title: Knowledge Contribution Determinants through Social Network Sites: Social Relational Perspective Abstract: The advancement of the social network sites (SNSs) have enabled individual to share and exchange information through online platforms. This relatively new form of information exchange, motivations of knowledge contribution only recently received have significant academic attention. Many studies have focused at the usage intention of SNSs by examining the factors that affect individual’s engagement in such environment. Knowledge contribution behavior can be explained from the social relational perspective that emphasizes the public goods. However, based on literature there is a need for further investigation for determinants of knowledge sharing through SNSs. This paper focuses on the social relational factors as key motives of individual’s engagement in online knowledge sharing behavior. The research model empirically tested with a sample of 426 members of Facebook users. The results in this study confirm that reciprocity and sense of community are significantly related to users’ engagement in knowledge sharing behavior, whereas trust had shown no relationship. The implications for both researchers and practitioners are discussed. Classification-JEL: D85, L14 Keywords: Social Network Sites, Knowledge Contribution, Social Relations Factors Journal: International Review of Management and Marketing Pages: 454-459 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2320/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2320/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Siti Falindah Padlee Author-Workplace-Name: School of Maritime Business and Management, Universiti Malaysia Terengganu, Terengganu, Malaysia, Author-Name: Siti Nur ‘Atikah Zulkiffli Author-Workplace-Name: School of Maritime Business and Management, Universiti Malaysia Terengganu, Terengganu, Malaysia. Title: Examining the Moderating Effects of Students’ Characteristics on the Relationship between Perceived Quality and Satisfaction with University Services: The Evidence from Two Public Universities in Terengganu Abstract: The success of economic development in East Coast Economic Region (ECER) is contributed by many factors such as investment from foreign countries, tourism industry, oil and gas industry as well as education industry. With regards to education industry, the number of higher educational institutions (HEIs) in ECER has increased. To achieve the mission of ECER in strengthening the education system and as an educational hub, it is of utmost importance, especially for universities in Terengganu to identify strategies in achieving the mission. The research to identify and understand the students’ characteristics is important for marketers to attract and retain students especially for HEIs in ECER. Thus, the objectives of this research is to, (1) assess the relationship between perceived quality and overall satisfaction, and (2) test the moderating effects of students’ characteristics’ such as gender, race and state of origin on the relationship between perceived quality and satisfaction with university services. The regression analysis was used to analyze the hypotheses of the study and the results supported both hypotheses. For the first hypothesis, there was a significant positive relationship between perceived quality and satisfaction. For the second hypothesis, the moderating effects of students’ characteristics supported the relationship between overall satisfaction and behavioural intentions. The analysis revealed that students’ characteristics had significant impact as a moderator. Classification-JEL: M3 Keywords: East Coast Economic Region, Education Industry, Service Quality, Satisfaction, Regression Analysis Journal: International Review of Management and Marketing Pages: 460-466 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2333/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2333/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: Vie Ming Tan Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Malaysia, Author-Name: Farzana Quoquab Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Malaysia, Author-Name: Fauziah Sh. Ahmad Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Malaysia, Author-Name: Jihad Mohammad Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Malaysia. Title: Effect of Self-esteem on Customer Citizenship Behaviors among International University Branch Campus Students Abstract: Major universities have expanded overseas by establishing international branch campuses (IBCs) since the mid-1990s. Many campuses have only been in operation for a decade. Hence, engagement of students is valuable to assist in the design, development, and review of transnational programmes. Customer citizenship behaviors (CCBs) of individual student such as self-willingness to provide constructive feedback to university and help other students are valuable to improve university operation efficiency. Most CCB antecedents have been found based on social exchange theory by believing that customer reciprocates positive behavior for rewarding those who benefit them. However, Rosenberg (1965) uses self-consistency theory to argue that self-esteem influences behavior due to self-consistency motive. This research argues that it is still not clear whether the self-esteem leads to pro-social responses among students. Hence, this research aims to examine effect of self-esteem on CCB among IBC students. A sample of 400 students from four IBCs in Malaysia was collected via survey questionnaire. The collected data were analyzed using SPSS and partial least squares 3.0 (PLS3) which empirically support that self-esteem has positive effect on all three CCB dimensions. Thus, CCBs of IBC students are explained by self-consistency theory in which students perform CCB with the motive of maintaining self-image. Classification-JEL: I23, M16, M31 Keywords: International University Branch Campuses, Customer Citizenship Behavior, Self-esteem, Self-consistency Theory Journal: International Review of Management and Marketing Pages: 467-475 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2337/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2337/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: Nazar Omer Abdallah Ahmed Author-Workplace-Name: Department of Business Administration, College of Science and Humanities, Prince Sattam Bin Abdulaziz University, Kingdom of Saudi Arabia Title: Relationship between Innovation Climate, Market Orientation and Corporate Entrepreneurship Abstract: A great deal of the literature on corporate entrepreneurship (CE) assumes that it is important and desirable to foster corporate entrepreneurial thinking and behavior in organizations. While much has been written about the need for established firms to become entrepreneurial, not much progress has been made to determine exactly how entrepreneurship can be accomplished and sustained in these organizations. The purpose of this study is to investigate the relationship between market orientation (MO), innovation climate (IC) and CE. Self-administrated questionnaires were used for data collection from the population representatives by means of convenience sampling. 165 questionnaires were received back out of 200. Regression analysis were used to analyze the relationship between the variable of study. Results showed a positive relationship between MO, IC and intrapreneurship Classification-JEL: L2, L26 Keywords: Innovation Climate, Market Orientation, Corporate Entrepreneurship, Entrepreneurship Journal: International Review of Management and Marketing Pages: 476-480 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2348/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2348/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Shakir Hafeez Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Shahid Hussain Author-Workplace-Name: Department of Project Management, Virtual COMSATS, Islamabad Campus, Pakistan, Author-Name: Yasir Javed Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Bilal Bin Saeed Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan. Title: Influence of Benefits Realization Management on Business Strategies and Project Success in Pakistan’s Construction Projects Abstract: Benefits realization management (BRM) practices are supposed to be the one of the key promising solution for developing business strategies and for project success. This concept is evaluated in the perspective of Pakistan’s construction industry where the project managers keen to develop the business strategies in order to reduce the gap between effective planning and project executions. The objective of the study is to examine the impact of BRM practices on business strategies and project success in the Pakistan’s construction industry. The project success measured by the project output, project goals and the project customer, while BRM practices measured by the project planning, project review, project realization and project strategy. The results of Model-1 show the influence of success dimension factors on project success which reveals that, out of four dimension factors, 3 success factors positively associated with the project success, while schedule goals have a negative relationship with the project success. The results of Model-11 show the influence of BRM practices on project success in three different regression paths. In the first regression path, 7 BRM item shows their significant relationship with the project success, out of which 2 of them having a negative relationship with the project success while remaining 5 of them having a positive relationship with the project success. In the second regression path, out of four BRM factors, three have a positive relationship with the project success, while the remaining BRM factor shows a negative association with the project success. Finally, in the third regression path, the aggregated value of BRM practices tends to show the positive relationship with the project success in the Pakistan’s construction projects. The results of Model-111 indicate BRM practices have a positive relationship with the business strategy in the construction industry; however, the intensity of BRM practices is comparatively low to influence business strategy as compared to larger influence of BRM practices on project success. The study conclude that BRM practices deem desirable for project success i.e., there is required a strong policy vista to device policies in order to strengthen the capabilities of project managers to fore see the future challenges across the construction industry. Classification-JEL: C83, M11 Keywords: Benefits Realization Management, Project Success, Business Strategy, Construction Ýndustry Journal: International Review of Management and Marketing Pages: 481-493 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2420/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2420/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Shakir Hafeez Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Aman Ullah Khan Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Bilal Bin Saeed Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Yasir Javed Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Title: Relationship among Perceived Stress, Academic Performance and use of Energy Drinks: A Study on Universities’ and Medical Students of Khyber Pakhtunkhwa Province of Pakistan Abstract: This study examined the relationship between perceived stress, academic performance participants and pattern of energy drink consumption in the context of higher education universities and medical students of Khyber Pakhtunkhwa province of Pakistan. Primary data was collected through self-designed questionnaires including the perceived stress scale and question about energy drink consumption, academic performance and demographics. Convenient sampling was used to select the universities and medical colleges of the province. To obtain the participants of study, random sampling technique was used. Consistent with the study hypotheses, the relationship existed between perceived stress and selected energy drink consumption items. Participants’ perceived stress and academic performance was negatively correlated. The relationship between participants’ perceived academic performance and energy drinks consumption was also found. It was found that medical students used more energy drinks as compare to non-medical students. There is a significant difference between male and female energy drink users. The participants who study in private sector institutions consume more drinks as compared to public sector students per month. More stress was found in female participants as compare to male. Comparatively medical students’ stress level is high then non-medical students. Similarly stress level increases as one move from junior to senior level at his/her college or university Classification-JEL: C83, M10 Keywords: Perceived Stress, Academic Performance, Energy Drink Consumption, Higher Education Institutes, Pakistan Journal: International Review of Management and Marketing Pages: 494-499 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2421/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2421/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Hassan Alaaraj Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010, Sintok, Kedah Darul Aman, Malaysia, Author-Name: Sallahudin Hassan Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010, Sintok, Kedah Darul Aman, Malaysia. Title: Does Good Governance Mediate Relationship between E-government and Public Trust in Lebanon? Abstract: The main objective of this research is to study the mediating effect of good governance on the relationship between e-government practices and public trust in Lebanon. Based on extensive literature review and conceptual background including the theories of institutional-based trust and the diffusion of innovation, the theoretical research framework was developed. Primary data was collected using survey involving 400 Lebanese employees from different small and medium enterprises in Beirut. The data have been analyzed using structural equation modeling. The research findings revealed that eight hypotheses were accepted while five hypotheses were rejected. This research contributes practically by offering policy makers in governments the guidelines to empower and build citizens’ trust by providing efficient, transparent and accountable government services. Future studies are suggested to extend the research empirically in terms of type of respondents, geographical location and analytical methods. Classification-JEL: H00, O1, O3 Keywords: E-government, Good Governance, Public Trust, Lebanon Journal: International Review of Management and Marketing Pages: 500-509 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2432/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2432/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Halil Sadrettin Author-Workplace-Name: Department of Business, Faculty of Business & Economics, Girne American University, Kyrenia, Northern Cyprus, Author-Name: Pelin Bayram Author-Workplace-Name: Department of Business, Faculty of Business & Economics, Girne American University, Kyrenia, Northern Cyprus, Author-Name: Lawrence Emeagwali Author-Workplace-Name: Department of Business, Faculty of Business & Economics, Girne American University, Kyrenia, Northern Cyprus. Title: Media Systems, Politics and Press Freedom: Perspectives on Contemporary Russia and Nigeria Abstract: The political system in any society is a major determinant of the nature of its media system. The policies of political leaders are key factors to ensuring the establishment and implementation of laws which promote the freedom of the press. This can be said of the Russian federation and Nigeria two prominent countries in Europe and Africa which have witnessed several political and media transitions over the years. From autocratic and repressive communist and military regimes respectively; Russia and Nigeria currently operate democratic models of governance with constitutions providing for the freedom of expression and of the press. Old habits seem to die hard as censorship and cases of assaults on journalists occur frequently contrary to global expectations of a free Russian and Nigerian press in the twenty-first century. Analysis of statistical data from two internationally respected media bodies; Reporters without Borders and Freedom House reveal that press freedom in Nigeria has improved in recent years amidst current setbacks from current religious and political crisis. Russia’s press freedom index is still poor with an uncertain future. Being a measure of national development and international reputation; the Russian and Nigerian governments need to implement laws and policies which promote the freedom of the press. Classification-JEL: L82 Keywords: Media System, Press Freedom, Russia and Nigeria Journal: International Review of Management and Marketing Pages: 510-516 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2449/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2449/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-14 Template-Type: ReDIF-Article 1.0 Author-Name: Ong Choon Hee Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Teo Yin Cheng Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Chang Chun Yaw Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Wong Vee Gee Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Siti Maryam Kamaludin Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Jasveena R. Prabhagaran Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia. Title: The Influence of Human Resource Management Practices on Career Satisfaction: Evidence from Malaysia Abstract: The purpose of this study is to examine the relationship between human resource management practices (training and development, compensation and benefit, performance management) and career satisfaction. Data was collected through questionnaire from 80 employees of various banks in Johor Bahru, Malaysia. The results of the regression analysis showed that training and development and compensation and benefit were significantly related to employee career satisfaction. The findings suggested that training and development is the most important factor that influence career satisfaction followed by compensation and benefits. Performance management was found to be not significant in predicting career satisfaction. Classification-JEL: I25, J28 O15 Keywords: Career Satisfaction, Human Resource Management Practices, Training and Development, Compensation and Benefit, Performance Management, Malaysia Journal: International Review of Management and Marketing Pages: 517-521 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2522/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2522/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-15 Template-Type: ReDIF-Article 1.0 Author-Name: Inna Babenko Viktorovna Author-Workplace-Name: Southwest State University, 50 Let Oktyabrya Ul., 94, 305040, Russia, Author-Name: Pavel Pochechun Ivanovich Author-Workplace-Name: Southwest State University, 50 Let Oktyabrya Ul., 94, 305040, Russia. Title: Issues of Forming Inventory Management System in Small Businesses Abstract: An increase in the inventories effi cient use gives a jump-start to the growth of small business economic effi ciency. Application of the system approach to inventory management allows monitoring the whole process of material fl ow and minimize randomness of this process. The very system of inventory management should be understood as a system of material fl ow planning, control and regulation. Application of the system approach to inventory management allows carrying out goal and target decomposition at different levels of management. For the said purpose, the stages of forming inventory management system taking into account the whole cycle of enterprise material fl ow are represented in the article. Classification-JEL: G31, L2 Keywords: Inventory, Functions of the Inventory Management, Production Scheduling, Supply Chain Journal: International Review of Management and Marketing Pages: 522-527 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2080/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2080/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-16 Template-Type: ReDIF-Article 1.0 Author-Name: Kavitha Ramamurthi Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Amin Vakilbashi Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Siti Zaleha Abdul Rashid Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia Author-Name: Mozhdeh Mokhber Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia, Author-Name: Rohaida Basiruddin Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Kuala Lumpur 54100, Malaysia. Title: Impact of Job Stressors Factors on Employees’ Intention to Leave Mediated by Job Engagement and Dispositional Factors Abstract: The purpose of this study is to determine the relationship between job stressors factors, job engagement factors (job stress, job commitment and job satisfaction), job dispositional factors (locus of control, self-esteem and social support from peers and supervisors) and the employees’ intention to leave. Due to that this study is proposed a framework to study the impact of job stressors factors on employees’ intention to leave moderated by job engagement factors and job dispositional factors. The findings can be used by the firm employers or management to take necessary approach to reduce high turnover rate in their companies. Classification-JEL: M100, M140, M0 Keywords: Job Stressors, Job Engagement, Dispositional Factors, Employees’ Intention to Leave Journal: International Review of Management and Marketing Pages: 528-531 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2243/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2243/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-17 Template-Type: ReDIF-Article 1.0 Author-Name: Hamzah Al-Mawali Author-Workplace-Name: School of Business, American University of Ras Al-Khaimah, UAE, Author-Name: Tri-Dung Lam Author-Workplace-Name: School of Business, American University of Ras Al-Khaimah, UAE. Title: Customer Accounting and Environmental Uncertainty: Sequential Explanatory Study Abstract: This study seeks to substantiate its proposition through two research objectives: (1) To investigate the impact of customer accounting (CA) information usage on companies’ performance; and (2) to determine the moderating effect of perceived environmental uncertainty (PEU) on the relationship between CA information and companies’ performance. This study develops a theoretical framework by applying interaction fit. To answer the research questions, the study follows a sequential explanatory design and the data is collected in two phases. In the first phase, 172 questionnaires are distributed to managers, of which 97 questionnaires are deemed usable. The results of this stage indicate that CA information usage significantly influences organizational performance, and that there is a moderating effect of PEU on the relationship between CA information and organizational performance. The second phase aims to validate the quantitative results via seven semi-structured interviews. The results of the interviews confirm and explain those obtained from the first phase. Classification-JEL: M41, M42, M48 Keywords: Customer Accounting Information, Organizational Performance, Perceived Environmental Uncertainty Journal: International Review of Management and Marketing Pages: 532-543 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2322/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2322/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-18 Template-Type: ReDIF-Article 1.0 Author-Name: Anwar Khan Author-Workplace-Name: Fakulti Sains, Teknologi Dan Pembangunan Insan, Universiti Tun Hussein Onn Malaysia, Malaysia, Author-Name: Rosman Bin Md Yusoff Author-Workplace-Name: Fakulti Sains, Teknologi Dan Pembangunan Insan, Universiti Tun Hussein Onn Malaysia, Malaysia. Title: A Study on Dynamic Links between Resources, Work Engagement and Job Performance in Academia of Pakistan Abstract: Highly competitive workplace trends of 21st century have set new performance standards for academic staff. Now the academicians are expected to engage in multiple tasks resultantly they need extra energies and skills. The motivational hypothesis of job demands-resources model states that resources play a vital role in installing energies and performance. Following this proposition, the current study examined dynamic linkages between resources, work engagement and job performance of academic staff working in universities of Pakistan. Using a cross section survey design, self reported data was collected on variables of demographics, resources, work engagement and job performance from 1184 academic staff working with 12 universities of Pakistan. Demographic data were analyzed by descriptive statistics, whereas structural equation modeling was performed to know the linkages between selected variables. The demographic results revealed that the majority of academic staff were married, within the age of 20-40 years and were holding job positions of Lecturers and Assistant Professors, thus their job experience was between 05 and 15 years. The results of structural equation modeling showed that resources were significantly linked to work engagement and work performance, where work engagement acted as a mediator variable between resources and work performance variables. It is concluded that resources are vital elements of better performance. Therefore, efforts should be directed towards the appropriate acquisition, distribution and utilization of resources, so that the job performance of teaching staff in Pakistan could be enhanced to the desired level. Classification-JEL: M1, M3 Keywords: Job Performance, Work Engagement, Resources, Academia Journal: International Review of Management and Marketing Pages: 544-550 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2450/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2450/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-19 Template-Type: ReDIF-Article 1.0 Author-Name: Felicia Naatu Author-Workplace-Name: Department of Procurement and Marketing, School of Business and Law, University for Development Studies, Wa Campus, Ghana. Title: Brand Building for Competitive Advantage in the Ghanaian Jewelry Industry Abstract: Branding is a crucial component in marketing that determines the success of an organisation. However, developing a successful brand to gain competitive advantage is essentially a marketing problem in the Ghanaian jewelry industry. Globalization and competition especially from Asia and other developed parts of the world results in market share decline, firms’ failure and job losses in the Ghanaian jewelry industry. The objective of this paper was to study the branding strategies of precious minerals marketing corporation (PMMC) and ERNIE’S classic jewelry and how that influences their competitive advantage. Primary data were obtained from management and customers of these two companies through interviews and questionnaires. Descriptive statistics were used in the analysis of the survey data. The results indicate that research and development, internal branding, brand positioning/promotion and customer orientation are the critical branding factors for competitive advantage adopted by the firms. However, PMMC was found to be more competitive compared to ERNIE’S classic jewelry through brand building. The results have several implications and recommendations for firms’ development through branding. Classification-JEL: M3 Keywords: Branding, Competitive Advantage, Descriptive Statistics Journal: International Review of Management and Marketing Pages: 551-558 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2676/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2676/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-20 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Abdul Qadir Obeidat Author-Workplace-Name: College of Commerce and Business Administration, Dhofar University, Sultanate of Oman, Author-Name: Saeed Hameed Aldulaimi Author-Workplace-Name: College of Administrative Sciences, Applied Science University, Kingdom of Bahrain. Title: The Role of Project Management Information Systems towards the Project Performance: The Case of Construction Projects in United Arab Emirates Abstract: Project management information systems (PMIS) has become an essential tool in contemporary organizations. 21st century project managers cannot afford the losses, delays, and disappointments often triggered by redundant projects. PMIS is even more critical for business organizations, where profitability and long-term sustainability is pegged on competitively performing projects. PMIS has thus become a strategic resource for project managers when seeking optimal level of project performance. United Arabs Emirates (UAE) has gradually transformed to an epicentre of economic development in the Middle East. In pursuit of economic development and globalization, UAE has made unprecedented investments in the construction of infrastructural and networking systems. The present study established that construction represents perhaps the most advanced and progressive market-based industries in UAE. Construction projects are now defined by a complex matrix of profitability, performance, and cost-time balance. After collecting questionnaire data from a purposive sample of 20 project managers in UAE, the survey established a positive correlation (r = +0.72) between the use of PMIS and project performance. The findings validated the hypothesis of the study, and affirmed that, there is a significant positive relationship between the quality, information output and user influence of PMIS and project performance when implementing construction projects in UAE. Future research should cover a more reliable sample size and triangulate the data collection instruments to generate more reliable findings. Further, future research should focus on establishing how PMIS improve project management while in actual practice, rather than exclusively relying on the admissions of relatively biased project managers whose core interest is display their companies as market leaders in practice. Classification-JEL: O22 Keywords: Project Management Information Systems, Project Management, Construction Projects, United Arabs Emirates, Project Outcomes, Project Objectives Journal: International Review of Management and Marketing Pages: 559-568 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2324/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2324/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-21 Template-Type: ReDIF-Article 1.0 Author-Name: Dinmukhamed Kelesbayev Author-Workplace-Name: Akhmet Yassawi University, Turkestan, Kazakstan, Author-Name: Kuatbek Kalykulov Author-Workplace-Name: Akhmet Yassawi University, Turkestan, Kazakstan Author-Name: Yermek Yertayev Author-Workplace-Name: Regional Social-Innovation University, Shymkent, Kazakstan, Author-Name: Altynay Turlybekova Author-Workplace-Name: Regional Social-ýnnovation University, Shymkent, Kazakstan, Author-Name: Akhmet Kamalov Author-Workplace-Name: M.Auezov South Kazakhstan State University, Shymkent, Kazakstan Title: A Case Study for using the Quality Function Deployment Method as a Quality Improvement Tool in the Universities Abstract: In a global scope, many countries give big efforts to capture universal specifications by strengthening their cooperations in the field of education with other countries in order to develop a global position on the international level just like in many areas. However, it is considered that raising the quality of education at the international level of these countries are known to be a long way they should take. Therefore, in this study, the quality function deployment (QFD) as a systematic quality improvement tool addressing the education system in its entirety is discussed and it is intended to contribute to improving the quality of education in terms of its importance to countries. This study is based on the demands of the course students carried out at universities and reveals the quality of the education services. According to this target, the QFD method is utilized to determine whether there is an education service pointed out by the needs and expectations of students or not and also the policies that should be followed by the universities is discussed. Classification-JEL: I21, I23 Keywords: Education Quality, Quality Function Deployment, Universities Journal: International Review of Management and Marketing Pages: 569-576 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2584/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2584/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-22 Template-Type: ReDIF-Article 1.0 Author-Name: Sany Sanuri Mohd Mokhtar Author-Workplace-Name: Universiti Utara Malaysia, Malaysia, Author-Name: Maha Mohammed Yusr Author-Workplace-Name: Universiti Utara Malaysia, Malaysia. Title: Exploring the Antecedents of Customer Loyalty in the Malaysian Retail Sector Abstract: As the market is becoming more competitive, managers and marketers are becoming more aware of the importance of being a customer-oriented company to survive, and in this regard, customer loyalty is one of the major outcome of customer-oriented approach. Moreover, shifting the concept of marketing exchange from transactions to relationship emphasizes the importance of building customer loyalty. Therefore, nowadays, marketers are in the quest to obtain knowledge on how to build customer loyalty. However, most of the previous studies focused on business to customer (B2C) context. Due to several differences between B2C and business to business, there is a need to investigate the antecedents of customer loyalty separately from B2C. Therefore, this study focused on the Malaysian retail sector. The obtained results supported a positive influence of each of four adopted constructs, which represented by service quality, corporate image, customer trust, and customer switching cost, on customer loyalty. In light of the findings, several managerial implications were highlighted Classification-JEL: M3 Keywords: Service Quality, Corporate Image, Customer Trust, Customer Switching Cost, Customer Loyalty, Retail Sector Journal: International Review of Management and Marketing Pages: 577-583 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2641/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2641/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-23 Template-Type: ReDIF-Article 1.0 Author-Name: Yong-Soo Cheon Author-Workplace-Name: Cheongju University, 298 Daeseong-ro, Cheongwon-gu, Cheongju, 363-764, Korea. Title: The Effects of Compliments on the Feelings of Job Attitudes of Hotel Employees Abstract: Hardly found is research clarifying the correlation between an individual’s attitude change and compliment, through its positive measurement. In particular, it is much harder to find research that verifies such effects with hotel employees, who are highly dependent on personal services through a positive mechanism of compliments. This research, therefore, aims to propose a plan that can be utilized for future management of human resources in the hotel industry by clarifying the effects of compliments on the job attitude of hotel employees from first-class hotels in the Busan region. Results suggest that: The dependent variable - feelings of job attitude - is measured by both personal and organizational aspects. A simple regression model is used to test hypotheses 1 and 2, in which the results verify that both have statistically significant effects. Between the two, personal attitude shows higher influence. This indicates that verbal compliments have larger impacts on job attitude than institutional rewards related to human resource management, such as promotion or compensation. Conclusion suggests that compliments are not burdensome yet more efficient through frequent use. Classification-JEL: J5, L2, L8, M1, Z31 Keywords: Compliment, Personal Attitude, Organizational Attitude Journal: International Review of Management and Marketing Pages: 584-589 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2612/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2612/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-24 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Shaukat Malik Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan Author-Name: Mustabsar Awais Author-Workplace-Name: Institute of Banking and Finance Bahauddin Zakariya University, Multan, Pakistan Author-Name: Ahmad Timsal Author-Workplace-Name: Institute of Banking and Finance Bahauddin Zakariya University, Multan, Pakistan, Author-Name: Umer Hameed Qureshi Author-Workplace-Name: Institute of Banking and Finance Bahauddin Zakariya University, Multan, Pakistan Title: Impact of Ethical Leadership on Employees’ Performance: Moderating Role of Organizational Values Abstract: This study inspects the impact of ethical leadership on employees’ performance. While several studies have gazed at the efficacy of the leader as supposed by employees, this research is concerned with the effect of an ethical leadership style on the performance of employees. Employees are very significant for the organization in terms of smoothing the progress in organizational achievement. Employees are considered to be the most vital resource for achieving competitive advantage. An ethical leadership style is typified as participative where the leader shares its authority with employees. It is thus believable that an ethical leader augments the inspiration of its employees which in turn will improve employees’ performance. In addition the direct relationship between ethical leadership and employees’ performance, this research will also look into the moderating role of organizational values. Classification-JEL: M10, M12 Keywords: Ethical Leadership, Employees Performance, Organizational Values Journal: International Review of Management and Marketing Pages: 590-595 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2288/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2288/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-25 Template-Type: ReDIF-Article 1.0 Author-Name: Hashed Ahmad Mabkhot Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, 06010 Sintok, Malaysia, Author-Name: Hashed Ahmad Mabkhot Author-Workplace-Name: Faculty of Business and Economics, Amran University, Yemen, Author-Name: Salniza MD Salleh Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, 06010 Sintok, Malaysia, Author-Name: Hasnizam Shaari Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, 06010 Sintok, Malaysia. Title: The Antecedents of Automobile Brand Loyalty: Evidence from Malaysian Abstract: This study empirically examined the mediating effect of brand satisfaction (BS) on the relationship between brand image (BI) and brand loyalty (BL) among Malaysian customer toward local automobile brands. Four hypotheses were developed to test hypothesizing relationships among BI, BS on BL. Data collected from customers of automobile brands in north Malaysia peninsula from three states which were Kedah, Penang, and Perlis. This study applies partial least squares to a sample of 458 customers to test hypothesized relationships. The findings indicate that BI and BS appear to have significant and positive relationship with BL. BS mediates the relationship between BI and BL. The results are compared with earlier findings and implications for further research are discussed. Classification-JEL: M3 Keywords: Brand Satisfaction, Brand Image, Brand Loyalty, Malaysian Automobile Journal: International Review of Management and Marketing Pages: 596-602 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2286/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2286/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-26 Template-Type: ReDIF-Article 1.0 Author-Name: Marina V. Verkhovskaya Author-Workplace-Name: Department of Management, National Research Tomsk Polytechnic University, Institute of Humanities, Social Sciences & Technologies, Russia Author-Name: Ekaterina V. Men’shikova Author-Workplace-Name: Department of Management, National Research Tomsk Polytechnic University, Institute of Humanities, Social Sciences & Technologies, Russia, Author-Name: Oleg V. Khazanov Author-Workplace-Name: Department of History of the Ancient World, Faculty of History, National Research Tomsk State University, The Middle Ages and the Methodology of History, Tomsk, Russia. Title: Particularities of the Implement of Quality Management System Based on the Requirements of the ISO 9001 in the Telecommunications Companies Abstract: This article describes the advantages of the implementing of quality management system (QMS) based on the ISO 9001 in the telecommunications companies. The stages of the implementation of the QMS in the telecommunications companies are discussed. The card of main process and criteria of processes are developed. The expediency of implementing the QMS based on the requirements of ISO 9001 in telecommunications is showed. Classification-JEL: D23, L23 Keywords: System, Quality, Management, Process, Introduction Journal: International Review of Management and Marketing Pages: 603-607 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2087/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2087/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-27 Template-Type: ReDIF-Article 1.0 Author-Name: Nadeem Khalid Author-Workplace-Name: Universiti Utara Malaysia, Malaysia Author-Name: Munwar Hussain Pahi Author-Workplace-Name: Universiti Utara Malaysia, Malaysia, Author-Name: Umair Ahmed Author-Workplace-Name: Universiti Utara Malaysia, Malaysia, Title: Loosing Your Best Talent: Can Leadership Retain Employees? The Dilemma of the Banking Sector of Hyderabad Sindh, Pakistan: A Mediation Investigation Abstract: Country expects that commercial banking systems contribute to the overall development, but this development depends upon qualified and competent employees of the commercial banks institutions. Retaining this resource is of utmost importance for higher commercial banks. However, commercial banks are finding it hard to retain competent and qualified faculty in the face of competition from the industry. Retention is becoming a big dilemma for developing countries. The present study investigates the relationship between leadership style, job satisfaction, organization commitment and retention of employee in commercial banks of Sindh, Pakistan. The data was collected from the commercial bank of Sindh whereby, SmartPLS 2.0 was used for data analysis. The results have indicated a strong and positive relationship between leadership style and employee retention. Job satisfaction and organization commitment mediate the relationship between leadership style and employees retention. This study is significant for top management of commercial banks who are facing retention problems. Findings of study could provide them with guidelines regarding to how the leadership style retain talent employees in the commercial bank. Limitation and Future reconditions also discussed. Classification-JEL: M5, M21 Keywords: Leadership Style, Employee Retention, Organization Commitment, Job Satisfaction, Commercial Bank of Pakistan Journal: International Review of Management and Marketing Pages: 608-616 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2127/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2127/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-28 Template-Type: ReDIF-Article 1.0 Author-Name: Munwar Hussain Pahi Author-Workplace-Name: School of Business Management, University Utara Malaysia, Malaysia, Author-Name: Kamal Ab. Hamid Author-Workplace-Name: University Utara Malaysia, Malaysia, Author-Name: Nadeem Khalid Author-Workplace-Name: University Utara Malaysia, Malaysia, Title: Save Talent of Banking Sector of Pakistan: Mediating Job Satisfaction between Job Stress and Employee Turnover Intention Abstract: Job stress is a noteworthy issue in the banking sector of Pakistan and it is issue for both employer and employees. Main purpose of the study mediating job satisfaction between job stress and employee turnover intention. Convenience sampling used for data collection from banking employees and received the 254 questionnaires for data analysis and using the SmartPLS 0.2. Findings of the study job stress and turnover intention has positive relationship further job satisfaction mediating between the job stress and turnover intention. Implication and limitation discussed. Classification-JEL: D73, M12 Keywords: Job Stress, Job Satisfaction, Turnover Intention Journal: International Review of Management and Marketing Pages: 617-624 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2321/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2321/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-29 Template-Type: ReDIF-Article 1.0 Author-Name: Ester Manik Author-Workplace-Name: School of Economic Pasundan, JL. Turangga No. 37-41, Bandung 40263, Indonesia, Author-Name: Iwan Sidharta Author-Workplace-Name: School of Economic Pasundan, JL. Turangga No. 37-41, Bandung 40263, Indonesia. Title: Entrepreneurial Intention on Studentpreneurs to Become Entrepreneur Abstract: An increase in number of entrepreneurs is one important factor for the economic security of a country. The role of universities in preparing entrepreneurs is proven for contributing the national economy. Thus there is a need for a study to determine the factors that influence students to choose a career as an entrepreneur when they graduate. This study aims to determine the factors that influence the intention of students to become entrepreneurs. Exploratory research methods with data analysis techniques using structural equation modelling, component-based partial least squares. The number of respondents as many as 241 students with the data collection technique accidental sampling. The results showed that the effect of economic opportunity and challenge, perceived confidence, security and work load, self-efficacy and facilitating condition significantly influence the intention of students to become entrepreneurs. As for the influence of the entrepreneurial intention of 43.3%. Thus, the need for attention by the university to improve the quality of students to become a reliable and useful entrepreneurs in order to form national economic resilience. Classification-JEL: M13, L26. Keywords: Economic Opportunity, Perceived Confidence, Security, Self-efficacy, Facilitating Condition, Entrepreneurial Intention Journal: International Review of Management and Marketing Pages: 625-630 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2653/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2653/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-30 Template-Type: ReDIF-Article 1.0 Author-Name: Huat Wei Huang Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Kota Samarahan, Malaysia, Author-Name: Ernest Cyril de Run Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Kota Samarahan, Malaysia, Author-Name: Ernest Cyril de Run Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Centre of Business, Economics and Finance, UNIMAS, Kota Samarahan, Malaysia, Author-Name: Hiram Ting Author-Workplace-Name: Institute of Borneo Studies, UNIMAS, Kota Samarahan, Malaysia, Author-Name: Hiram Ting Author-Workplace-Name: Institute of Graduate Studies, SEGi University, Kota Damansara, Malaysia, Author-Name: Huong Sung Colin Ting Author-Workplace-Name: Research Office, University of Auckland, Auckland, New Zealand. Title: “Made In China” Products and the Implication of Ethnic Identification Strength Abstract: This paper seeks to examine the effect of ethnic identification strength between the Malays and Chinese towards purchasing “Made in China” products. A quantitative approach by means of self-administered questionnaire was adopted. 252 Malay and 251 Chinese respondents’ data were collected from local institutions of higher learning. Independent sample t-tests and multiple regression analysis were used to look into difference and relationship pertaining to country of origin (COO) image, product knowledge, product involvement, information search and purchase intention. The findings show Malays and Chinese are different in terms of their perceptions towards COO image and product involvement. Moreover, COO image is found to be significantly different among Malays and Chinese with strong and weak ethnic identification. However, COO image is found to have no effect on information search and purchase intention although both ethnic groups are generally in favor of products “Made in China.” Instead product knowledge and involvement are found to be essential. This study suggests that marketers and managers need to understand what is shared and what is not among Malays and Chinese in a developing and diverse society like Malaysia. Despite the effect of COO image and ethnic identification strength, product knowledge and involvement play pivotal role in understanding consumers today. Classification-JEL: M310, M160 Keywords: Country of Origin Image, Ethnicity, Ethnic Identification, Information Search, Purchase Intention Journal: International Review of Management and Marketing Pages: 631-640 Volume: 6 Issue: 3 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2452/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2452/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-03-31 Template-Type: ReDIF-Article 1.0 Author-Name: Faisal Al-Madi Author-Workplace-Name: College of Business - University of Bahrain, Bahrain, Author-Name: Khalaf Ibrahim Al-Tarawneh Author-Workplace-Name: Business Administration Department, Mutah University, Jordan, Author-Name: Marwan Ahmad Alshammari Author-Workplace-Name: Department of Management - University of Texas at Arlington-USA and the Hashemite University, Jordan Title: HR Practices in the Soccer Industry: Promising Research Arena Abstract: Human resources (HR) practices have been extensively researched in the management arena, mostly in firms’ context. Yet, there are many other contexts that have enormous potential for more investigation with regard to selection, pay, and turnover intention. One of these contexts is soccer teams, a game that has enormously grown in the last 50 years, and it continues to grow at even larger scales, exceeding all national, religious, and ethnic considerations. This paper considers the possibility of varying ways that HR-related practices may differ in soccer teams depending on factors such as race and tenure. The growing numbers of non-European players in European teams represent a phenomenon that deserves some attention, especially as to how teams in Europe select their players, what factors influence their decisions, how pay is allocated, and what are the mechanisms through which career mobility for soccer professionals occur. In this paper, I present a framework for soccer teams’ HR practices and the theoretical arguments underlying their acts to improve our understanding of these practices in soccer context. My hope is to start a discussion that would continue to develop overtime so we can reach a mature and well-developed framework for the recruitment practices and their outcomes in the soccer context. Classification-JEL: M52, M55, O15 Keywords: Human Resources Practices, Sport Teams, Hiring, Career Mobility, Soccer Teams Human Resources Strategies Journal:International Review of Management and Marketing Pages: 641-653 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2589/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2589/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Akif Lutfi Al-Khasawneh Author-Workplace-Name: Department of Financial & Administrative Sciences, AL-Huson University College, AL-Balqa’ Applied University, Al-Huson 21510, Jordan, Author-Name: Hamdi Jaber Barakat Author-Workplace-Name: Department of Business Administration, Ajloun National University, College of Business Administrative, Ajloun, Jordan. Title: The Role of the Hashemite Leadership in the Development of Human Resources in Jordan: An Analytical Study Abstract: The study aimed at identifying the successive role of the Hashemite leadership in Jordan in terms of developing human resource, also identifying the development areas of human resource development, which has been a focus by the successive Hashemite leadership in Jordan. The study used the qualitative approach by using an analytical historical methodology as well as inductive and deductive approach. The study population consists of the Hashemite leaders (kings), who succeeded to the throne of Jordan. The study highlighted the following findings: (1) Emphasis on the need to empower all working Jordanians in various business sectors in the Kingdom of Jordan which will reflect their performance, (2) the Hashemite leadership keeps urging governments and local institutions to achieve various equal opportunities for all members of the Jordanian society and get away from the two plagues cronyism and nepotism in order to tackle the problem of unemployment and provide job opportunities for Jordanian youth, (3) focusing on applying the principle of justice and equality among all segments of the society regardless of religions and races as well as guarantee their rights and needs in terms of jobs, health and education services and much more, (4) ongoing support for education, health and social security, (5) activating the role of professional and labor unions to contribute to provide the best services for workers and protect their rights. Classification-JEL: O15 Keywords: The Hashemite Leadership, Human Resources, Jordan Journal:International Review of Management and Marketing Pages: 654-667 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2666/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2666/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Ong Choon Hee Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Noor Hayati Kamaludin Author-Workplace-Name: International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia, Author-Name: Lim Lee Ping Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Johor Bahru, Malaysia. Title: Motivation and Job Performance among Nurses in the Health Tourism Hospital in Malaysia Abstract: In light of the increasing expectations of health travelers towards the quality of healthcare, this study intends to examine nurses’ motivation and job performance in the health tourism hospital in Malaysia. Nurses were intended in this study because they represented majority of the workforce. The role of nurses is critical in patient’s evaluation of their experience in the hospital. Administered on-site method was used to collect data from 180 respondents in a health tourism hospital. The finding of this study indicates that intrinsic motivation is positively and significantly related to nurses’ job performance. The finding has prompted the hospital management to turn to intrinsic rewards instead of extrinsic rewards to motivate their nurses. Realistically, intrinsic rewards are less costly and more effective in enhancing nurses’ performance. Career development, job enrichment and providing greater autonomy were among the ways to increase nurses’ job performance. In addition, it is suggested that implementing interventions in terms of training, guidance and counseling would be able to produce motivated and high performance nurses in the hospital. This in return will fulfill the existing demands and expectations of the health travelers in Malaysia. Classification-JEL: J62, L83 Keywords: Job Performance, Intrinsic Motivation, Extrinsic Motivation, Nurses Journal:International Review of Management and Marketing Pages: 668-672 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2709/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2709/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Ludmila Nikolaevna Derkacheva Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation, Author-Name: Alexander Borisovish Kosolapov Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation, Author-Name: Elena Vasilevna Galenko Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation, Author-Name: Elena Vladimirovna Makartseva Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation, Title: Marine Tourism in the South East of Russia: The State and Development Tendencies Abstract: The article deals with history of emergence of marine tourism in the South East of Russian Federation. It analyzes contemporary approaches to arrangement of marine tourism, defines the priority kinds of sea holidays, emphasizes problems of cruise carriages and outlines the main trends in the development of marine tourism. Classification-JEL: F5, L9, Z3 Keywords: Marine Tourism, Coast of Peter the Great Bay, Expedition Cruise Tourism, Yachting, Primorsky Region Journal:International Review of Management and Marketing Pages: 673-676 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2865/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2865/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Sangiru Umar Author-Workplace-Name: Department of Management Technology, Modibbo Adama University of Technology, Yola, Adamawa, Nigeria, Author-Name: Ibrahim Danjuma Author-Workplace-Name: Department of Management Technology, Modibbo Adama University of Technology, Yola, Adamawa, Nigeria, Author-Name: Dahiru Dauda Hammawa Author-Workplace-Name: Department of Management Technology, Modibbo Adama University of Technology, Yola, Adamawa, Nigeria, Author-Name: Sherif Ahmed Habibu Author-Workplace-Name: Department of Management Technology, Modibbo Adama University of Technology, Yola, Adamawa, Nigeria. Title: Effects of Technological Innovation in Relationship between Green Supply Chain Management Practices and Green Performance Abstract: Although scholars have conceptualised on green supply chain management practices (GSCMPs) and green performance (GP), evidence to validate the conceptualisation was lacking, albeit in the context of small and medium enterprises. In addition, effect of technological innovation on supply chain practices and GP was largely unexplored by researchers. Therefore this study validates and provides empirical evidence on the relationship between GSCMPs, technological innovation and GP, in the context of manufacturing small and medium enterprises in Nigeria. A well-structured questionnaire was administered on conveniently selected manufacturing small and medium enterprises in Yola, Adamawa State of Nigeria. Both descriptive and inferential statistical tools such as frequencies, means, standard deviation, Pearson correlation, multiple regression, independent samples t-test and analysis of variance were used in analyzing data and reporting results. Findings revealed that positive significant relationship exist between GSCMPs and GP in small and medium enterprises. Also, technological innovation was found to have influenced the GP of small and medium enterprises, thereby exhibiting partial mediating effect in the conceptualised relationship. This study has succeeded in validating the aforementioned conceptualization as well as advancing the GSCM theory in emerging economies. Practical implications on how to enhance supply chain practices within the context of manufacturing small and medium enterprises in Nigeria were discussed. Recommendations for future research were stated accordingly. Classification-JEL: M30, M31 Keywords: Green Supply Chain Management Practices, Technological Innovation, Green Performance, Adamawa, Nigeria Journal:International Review of Management and Marketing Pages: 677-682 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2784/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2784/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Anwar Khan Author-Workplace-Name: Fakulti Sains, Teknologi Dan Pembangunan Insan, Universiti Tun Hussein Onn Malaysia, Malaysia Author-Name: Rosman Bin Md Yusoff Author-Workplace-Name: Fakulti Sains, Teknologi Dan Pembangunan Insan, Universiti Tun Hussein Onn Malaysia, Malaysia Title: Psychometric Testing of Oldenburg Burnout Inventory among Academic Staff in Pakistan Abstract: Burnout is an emerging concept of 21st century. Its measurement and assessment has attracted the interest of scientists around the globe. Social scientists, particularly faced problems in deciding the dimensions of burnout. The most commonly used maslach burnout inventory has three dimensions, however, there are more negatively coded items in this inventory that can undermine its validity. In response oldenburg burnout ýnventory was developed with a uniform number of negative and positive items. It has been tested among different populations around the world with good factors structure, but it has not been tested in academia of Pakistan, especially among a diverse population of teaching staff. The current study aims at Econometric testing of oldenburg burnout ýnventory followed by its distribution among 450 academic staff working in six universities of Pakistan. Across-section research design was applied. The reliability was checked through calculating inter items statistics, i.e., Cronbach Alpha and Pearson correlation coefficients, while the construct validity was determined by running Factor Analysis. The reliability analysis showed that all items had mean Cronbach Alpha Coefficient of ?? = 0.83, whereas items-total correlations ranged up to r = 0.62, which is evidence of its internal consistency. The results of exploratory factor analysis revealed that that factor loadings ranged from 0.57 to 0.90. Similarly, the results of confirmatory factor analysis showed that two-factor model demonstrated better fit as compared to one-factor model. The detailed econometric analysis confirmed that oldenburg burnout inventory is a reliable and valid tool for measurement of burnout in academia of Pakistan, thus it could also be successfully used in different working sectors of Pakistan for the assessment of Burnout. The findings of the current study are valuable additions into the existing body of knowledge and empirical research on the burnout inventories Classification-JEL: C, M1, M3 Keywords: Burnout, Reliability, Validity, Academic Staff, Univeristy Journal:International Review of Management and Marketing Pages: 683-687 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2785/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2785/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Abu H. Ayob Author-Workplace-Name: National University of Malaysia, Malaysia, Author-Name: Wan Mohd Hirwani Wan Hussain Author-Workplace-Name: National University of Malaysia, Malaysia Title: Buying Local or Imported Goods? Profiling Non-income Consumers in Developing Countries Abstract: This study attempts to profile non-income consumers by examining their decisions to buy local or imported products. Hypotheses were drawn from discussions on the comparative advantages of advanced and developing countries, as well as the effects of a product’s country-of-origin on customers’ purchasing decisions. Data was collected on 296 university students in Malaysia and analyzed through probit regression analysis. The findings reveal that foreign products from advanced countries are preferred by male students because of the superior quality and brand image. On the other hand, family members encourage students to buy local products because they are perceived as being less expensive. Also, students who receive scholarships are more likely to buy local products than self-sponsored students. This research offers insights into ex-ante purchasing behavior in developing countries particularly among non-income consumers Classification-JEL: F1, F4, Q37 Keywords: Purchasing behavior, non-income consumer, comparative advantages, country-of-origin, developing countries. Journal:International Review of Management and Marketing Pages: 688-695 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2751/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2751/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: Aminu Ahmadu Hamidu Author-Workplace-Name: School of Management, Universiti Sains Malaysia, Pulau-Pinang 11800, Malaysia Author-Name: Md Harashid Haron Author-Workplace-Name: School of Management, Universiti Sains Malaysia, Pulau-Pinang 11800, Malaysia, Author-Name: Azlan Amran Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Pulau-Pinang 11800, Malaysia. Title: Exploring the Drivers and Nature of Corporate Social Responsibility Practice from an African Perspective Abstract: This paper explored the major drivers of corporate social responsibility (CSR) practice in Africa. In the process of explaining the nature of CSR it explained the evolutionary trend of CSR through the whole century and also touched on the CSR orientations and a recognized framework for determining the orientations through the four responsibilities or dimensions. The CSR orientations explained the priority accorded to some sets of activities representing the CSR practice of organizations in Africa from different literatures. The paper found out that CSR practice in Africa is determined by philanthropic responsibilities derived from cultural and religious practice in Africa. The practice of CSR as a strategy for achieving profitability, competitiveness, standard compliance, ethical and legal considerations, stakeholder management and engagement and achievement of sustainable development is less emphasized in the African context when compared to the western perspective of CSR practice. Classification-JEL: M14 Keywords: Corporate Social Responsibility, Corporate Social Responsibility Practice in Africa, Corporate Social Responsibility Drivers, Corporate Social Responsibility Orientations, Corporate Social Responsibility Pyramid Journal:International Review of Management and Marketing Pages: 696-703 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2763/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2763/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Nor Azila Mohd Noor Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, University Utara Malaysia, 06010 Sintok, Kedah, Malaysia, Author-Name: Abdul Qadir Rahomee Ahmed Aljanabi Author-Workplace-Name: School of Administration and Economics, University of Sulaymaniyah, Kurdistan Region of Iraq, Iraq. Title: Moderating Role of Absorptive Capacity between Entrepreneurial Orientation and Technological Innovation Capabilities Abstract: The present study purposes to examine the moderating role of absorptive capacity (ACAP) on the relationship between entrepreneurial orientation (EO) and technological innovation capabilities (TIC) among small and medium enterprises (SMEs) in the construction industry. Due to the critical role of SMEs in construction industry, the purpose of this article is to examine to what extent the externally generated knowledge manifested in ACAP can strengthen the relationship between EO and TIC. To validate the proposed model, self-administered questionnaire were conducted to gather data from SMEs owners, 249 questionnaires returned and used for statistical analysis out of 278 distributed. The outcomes of present research reflect that both of ACAP and EO have significant effects on TIC. Furthermore, the results indicate the moderating role of ACAP on the nexus between EO and TIC Classification-JEL: M31 Keywords: Absorptive Capacity, Entrepreneurial Orientation, Technological Innovation Capabilities Journal:International Review of Management and Marketing Pages: 704-710 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2859/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2859/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Moertono Setiawan Author-Workplace-Name: Faculty of Information Technology and Business Universitas, TeknologyYogyakarta Kampus Jombor, Yogyakarta, Indonesia, Author-Name: I. Made Putrawan Author-Workplace-Name: Jakarta State University, Jakarta, Indonesia, Author-Name: Syliviana Murni Author-Workplace-Name: Jakarta State University, Jakarta, Indonesia, Author-Name: Imam Ghozali Author-Workplace-Name: Faculty of Economics and Business, Diponegoro University, Tengah, Indonesia. Title: Effect of Organizational Structure, Leadership and Trust on Job Performance of Employee: A Case Study on Employee at Universitas Ternama Abstract: The objective of the research is to obtain the direct effect of organizational structure, leadership and trust on the performance of employee of Ternama University. The study was conducted at Ternama University in 2010 by using a survey method with path analysis applied in testing hypothesis and 80 samples selected by simple random sampling. The finding of the research are: (1) There is a direct effect of organizational structure on trust; (2) there is a direct effect of organizational structure on performance; (3) there is a direct effect of leadership on trust; (4) there is a direct effect of leadership on performance; (5) there is a direct effect of trust on performance; (6) there is a indirect effect of organizational structure on performance through trust, and (7) there is a indirect effect of leadership on performance through trust. Based on these findings, it could be concluded that any changing or variation occurred at performance might have been directly significant effected by trust and leadership, and also indirectly significant effected by organizational structure and leadership. Therefore, when we want to minimize the variation which occurred in performance, these factors such as trust, leadership and organizational structure are necessary to be taken into account. Classification-JEL: L2, L22, L25 Keywords: Organizational Structure, Leadership, Trust and Performance Journal:International Review of Management and Marketing Pages: 711-721 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3010/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3010/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Abdelbaset M. Alkhawaldeh Author-Workplace-Name: School of Business Management, University Utara Malaysia, Kedah, Malaysia Author-Name: Salniza Md. Salleh Author-Workplace-Name: School of Business Management, University Utara Malaysia, Kedah, Malaysia Author-Name: Fairol Bin Halim Author-Workplace-Name: School of Business Management, University Utara Malaysia, Kedah, Malaysia. Title: Brand Equity and Brand Loyalty: New Perspective Abstract: Several studies have examined the antecedents of brand loyalty, whereas little research mentioned in political marketing context. This research empirically aims to investigate the relationship between multi dimensions of brand equity and loyalty to party brand among Jordanian voters in order to address the mixed results in earlier researches and to close this gap in literature of marketing. The research applies Partial least squares structural equation modeling (PLS-SEM) techniques to a sample of 208 voters to test hypothesized relationships. Interestingly, the findings show that there is a positive support for two of hypotheses, meanwhile the others rejected. Classification-JEL: M31 Keywords: Political Brand, Brand Loyalty, Brand Equity Journal:International Review of Management and Marketing Pages: 722-730 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2659/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2659/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-11 Template-Type: ReDIF-Article 1.0 Author-Name: Altaf Hussain Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia, Author-Name: Rosman Md Yusoff Author-Workplace-Name: Faculty of Science, Technology and Human Development Universiti Tun Hussein Onn Malaysia, Johor, Malaysia, Author-Name: Sajjad Ahmad Banoori Author-Workplace-Name: University of Huddersfield, England, United Kingdom, Author-Name: Anwar Khan Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia, Author-Name: Muhammad Asad Khan Author-Workplace-Name: Faculty of Science, Technology and Human Development Universiti Tun Hussein Onn Malaysia, Johor, Malaysia. Title: Enhancing Effectiveness of Employees through Training and Development in the Health Care Department of Khyber Pakhtunkhwa Pakistan: A Literature Review Abstract: This paper is mainly concerned with improving the effectiveness of training and development within Health Department of provincial government Pakistan. For this purpose training and development practices in both developing and developed countries have been explored through the review of published literature. Based on literature review, this paper has to discuss the effectiveness of training and development program through primary research based on semi structured interviews and questionnaire in the concerned d epartment. The findings clearly revealed that train ing and development approach is not systematic at all with a view of just a formality in the concerned department and the main barriers appeared to be organizational environment and the political intervention. On the basis of the findings and discussion, conclusion has been drawn and recommendations have been made to adopt the training and development model presented in the literature review which is necessary to improve employee effectiveness through such programs for strategic impact. Towards the end of the paper, future research design has been discussed briefly together with future research opportunities in the same field Classification-JEL: M31 Keywords: Training and Development, Employees, Effectiveness, Health Department Journal:International Review of Management and Marketing Pages: 731-737 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2704/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2704/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-12 Template-Type: ReDIF-Article 1.0 Author-Name: Sadia Deep Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia, Author-Name: Berhannudin Mohd Salleh Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia Author-Name: Hussain Othman Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia. Title: Exploring the Role of Problem-Based Learning in Developing Conflict Resolving and other Soft Skills - A Quasi-Experimental Study Abstract: Problem-based learning (PBL) is widely regarded as a successful and innovative method of instruction for skills development in the recent decades. This empirical study therefore, intends to explore the perception of employees and assess the impact of 3 days PBL approach based training on the soft skills and traits of employees. A mixed method research approach was used for the study; the data for the study therefore, emerged from the semi- structured interviews, 53 items based survey, and observation of the training process. The employees belonging to the three development organizations from the area of Islamabad and Peshawar in Pakistan served as the sample of the study. Interviews and observation were transcribed and analyzed through thematic analysis while the data from the survey was processed in SPSS. The Findings from this study reveal the significant role of PBL in generating conflict resolving skills and other soft skills in employees Classification-JEL: I2, P36 Keywords: Problem-based Learning, Skill Development, Soft Skills, Traits, Workplace, Employees Journal:International Review of Management and Marketing Pages: 738-748 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2890/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2890/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-13 Template-Type: ReDIF-Article 1.0 Author-Name: Alexander Borisovich Melnikov Author-Workplace-Name: Kuban State Agrarian University, 13, Kalinina Street, Krasnodar, 350044, Russia, Author-Name: Pavel Valeryevich Mikhailushkin Author-Workplace-Name: Kuban State Agrarian University, 13, Kalinina Street, Krasnodar, 350044, Russia, Author-Name: Alina Rafaelyevna Alieva Author-Workplace-Name: Kuban State Agrarian University, 13, Kalinina Street, Krasnodar, 350044, Russia, Author-Name: Yuriy Iosifovich Bershitskiy Author-Workplace-Name: Kuban State Agrarian University, 13, Kalinina Street, Krasnodar, 350044, Russia Author-Name: Aleksey Vasilevich Tolmachev Author-Workplace-Name: Kuban State Agrarian University, 13, Kalinina Street, Krasnodar, 350044, Russia. Title: The Agrifood Market: Essence and Principles of the Organization Abstract: One of the most significant problems of the modern society is providing the population with food. This issue is currently being considered almost in all countries of the world as an important goal of governmental policy such as rural territories development, sustainable agriculture development, social security, etc. The purpose of the research is to work out scientifically-grounded proposals for effective organization and functioning of modern agrifood market. For that, several methodological approaches have been used: descriptive, analytical, systematic and integrated. As a result, elements of agricultural markets and their relationships were described, the features of agricultural markets development were updated and summarized, methodological principles of their effective organization were formulated and represented. Classification-JEL: Q10, Q11, Q13 Keywords: Agrifood Market, Sustainable Development, Market Research, Governmental Policy, Food Security Journal:International Review of Management and Marketing Pages: 749-754 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3025/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3025/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-14 Template-Type: ReDIF-Article 1.0 Author-Name: Mukdad Ibrahim Author-Workplace-Name: School of Business, American University of Ras Al Khaimah, United Arab Emirates Title: Bounded Rationality and Budgeting Abstract: This article discusses the theory of bounded rationality which had been introduced by Herbert Simon in the 1950s. Simon introduced the notion of bounded rationality stating that while decision-makers strive for rationality, they are limited by the effect of the environment, their information process capacity and by the constraints on their information storage and retrieval capabilities. Moreover, this article tries to specifically blend this notion into budgeting, using the foundations of incremental theory introduced by Charles Lindblom by the end of 1950s. The end of discussion shows that the use of intended rationality on public sector organizations will be through of implementing of incremental theory’s rules and procedures. Classification-JEL: D81, G38, H61 Keywords: Bounded Rationality, Budgeting, Incremental Budgeting Journal:International Review of Management and Marketing Pages: 755-760 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2786/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2786/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-15 Template-Type: ReDIF-Article 1.0 Author-Name: Anatoly Alekseevich Moskalenko Author-Workplace-Name: PJSC “LUKOIL,” 11, Sretensky Boulevard, Moscow 101000, Russia, Author-Name: Anatoly Alekseevich Moskalenko Author-Workplace-Name: Gubkin Russian State University of Oil and Gas, National Research University, 65, Leninsky Av., Moscow, 119991, Russia. Title: Improvement of Work with Personnel as a Factor of Increasing Business Efficiency Abstract: The article is devoted to issues on improving the system of managing personnel of the gas and oil company on the basis of the fuller use of scientific approaches and methods. In the article the basic emphasis is made on the need to implement principles of the system approach when improving work with the research most fully reveals the issues related to improving the corporate training subsystem that must be progressive and cover the practice of not only the best national gas and oil companies but also companies of the world level. Basic principles of forming approaches to corporate training are systemized. The system model offered anticipates focus on the program and target technologies for prospective strategic projects and advance trainings with the use of foresight technologies are stipulated. In order to study and implement international experience, the reasonability of implementing programs on cooperating with foreign core businesses on separate aspects of training is defined. Suggestions given in the article can help managers of various levels of managing the gas and oil company, and functional managers to take timely, stipulated and well-reasoned decisions in the area of managing personnel to achieve strategic goals of business. Classification-JEL: J23, J29, M11, M12 Keywords: System Approach, Gas and Oil Company, Corporate Training, “Goals Tree,” Management Decisions Journal:International Review of Management and Marketing Pages: 761-771 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3074/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3074/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-16 Template-Type: ReDIF-Article 1.0 Author-Name: Dmitry Sergeevich Nardin Author-Workplace-Name: Omsk State Agrarian University, 2, Institutskaya Square, Omsk 644008, Russia, Author-Name: Igor Aleksandrovich Bobrenko Author-Workplace-Name: Omsk State Agrarian University, 2, Institutskaya Square, Omsk 644008, Russia, Author-Name: Natalya Viktorovna Goman Author-Workplace-Name: Omsk State Agrarian University, 2, Institutskaya Square, Omsk 644008, Russia, Author-Name: Ekaterina Andreevna Vakalova Author-Workplace-Name: Omsk State Agrarian University, 2, Institutskaya Square, Omsk 644008, Russia, Author-Name: Svetlana Aleksandrovna Nardina Author-Workplace-Name: Omsk State Agrarian University, 2, Institutskaya Square, Omsk 644008, Russia. Title: Increasing Economic Efficiency of Producing Wheat in the West Siberia and South Ural as a Factor of Developing Import Substitution Abstract: The goal of the conducted research is to define top priority areas of increasing the economic efficiency of the wheat production as a factor of developing import substitution in the cereal sector. In order to achieve the set goal, the following tasks were determined and solved: The necessity to develop import substitution in the cereal sector for separate macro-regions of the Russian Federation were analyzed; possible areas of increasing the economic efficiency of wheat production were analyzed, the potential of increasing the efficiency of wheat production on the basis of the technology intensification by using micro fertilizers was defined; and the economic effect from using micro fertilizers when producing wheat and its impact on the development of import substitution in the sector were defined. The conducted research demonstrated the economic efficiency of the development of import substitution in the cereal sector of regions of the West Siberia and South Ural on the basis of the intensification of the technology of wheat production by means of implementing new breeds of local selection and applying micro fertilizers. In spite of the fact that the obtained economic effect is predicted, these calculations are confirmed by a number of the experiments made by the authors. As a whole, they stipulate the development of the described areas of import substitution. Further researches in this area anticipate the analysis and improvement of organizational and economic issues related to increasing the efficiency in the cereal sector, including the improvement of the system related to managing business processes that take place both on the macro-economic level in the agroindustrial complex of regions and on the level of separate agricultural goods producers. Implementation of measures focused on improving the system of managing operational business processes can give a serious economic effect due to revealing and involving hidden reserves into the economic turnover. Classification-JEL: Q10, Q11 Keywords: Import Substitution, Efficiency, Wheat Production, Micro Fertilizers, Breeds of Local Selection Journal:International Review of Management and Marketing Pages: 772-778 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3073/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3073/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-17 Template-Type: ReDIF-Article 1.0 Author-Name: Desislava I. Yordanova Author-Workplace-Name: Faculty of Economics and Business Administration, Sofia University “St. Kliment Ohridski,” Bulgaria. Title: Differences between Bulgarian Family and Non-family Businesses: A Multivariate Logit Approach Abstract: There is a lack of understanding about differences between family and non-family businesses operating in the transition economies in Central and Eastern Europe (CEE) because the available research has focused mainly on other contexts. The present research explores differences between family and non-family firms in a sample from a CEE country. The proposed hypotheses are guided by previous theoretical and comparative empirical research on family business. In response to the methodological concerns expressed in the literature about the methodological appropriateness of some comparative studies of family and non-family businesses, this study utilizes multivariate logit regression that controls for the effects of a number of contextual variables. This approach allows for detecting real rather than sample differences between the studied family and non-family businesses. The empirical findings demonstrate the presence of both similarities and differences between the studied family and non-family businesses. The paper provides recommendations for future research. Classification-JEL: M19 Keywords: Differences, Family Businesses, Non-family Businesses, Central and Eastern Europe Journal:International Review of Management and Marketing Pages: 779-789 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2747/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2747/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-18 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulrahman Ahmad Al Ghamdi Author-Workplace-Name: Ministry of Health Saudi Arabia and School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia, Author-Name: Fadzli Shah Bin Abd. Aziz Author-Workplace-Name: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia, Author-Name: Rushami Zien Yusoff Author-Workplace-Name: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia, Author-Name: Munauwar Bin Mustafa Author-Workplace-Name: School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia. Title: The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia Abstract: This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents, out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship between employees’ commitment and TQM Classification-JEL: M1, M12 Keywords: Total Quality Management, Employees’ Commitment, Knowledge Management, Partial Least Squares, Public Healthcare Journal:International Review of Management and Marketing Pages: 790-797 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3020/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3020/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-19 Template-Type: ReDIF-Article 1.0 Author-Name: Sergey A. Shelkovnikov Author-Workplace-Name: Novosibirsk State Agrarian University, 160 Dobrolyubova Street, 6300039 Novosibirsk, Russia, Author-Name: Sergey A. Tsoy Author-Workplace-Name: Kemerovo Regional Institute for Advanced Studies, 14 Miners Avenue, 650002 Kemerovo, Russia, Author-Name: Anastasiia A. Samokhvalova Author-Workplace-Name: Novosibirsk State Agrarian University, 160 Dobrolyubova Street, 6300039 Novosibirsk, Russia, Author-Name: Marina S. Petukhova Author-Workplace-Name: Novosibirsk State Agrarian University, 160 Dobrolyubova Street, 6300039 Novosibirsk, Russia, Author-Name: Michail N. Fedorov Author-Workplace-Name: Novosibirsk State Agrarian University, 160 Dobrolyubova Street, 6300039 Novosibirsk, Russia. Title: Sustainable Development of a Dairy and Grocery Sub Complex in Novosibirsk Region Abstract: The research reviews the promising directions of sustainable development of a dairy and grocery sub complex of agribusiness in the region. As a result of the analysis and generalization of theoretical research by the scientists, the theoretical basis for sustainable development of a dairy and grocery sub complex of the region was refined, which is considered in the context of the processes of globalization and integration of the Russian economy into the world space in terms of labor productivity growth. The methods of calculation of parameters of milk production in the region were developed, taking into account the growth of labor productivity, as well as the mechanism of distribution of profits from the sale of dairy products. The proposed distribution mechanism will allow raising additional funds in the field of milk production, which currently does not participate in the distribution of profits from milk processing and sale of dairy products. Proposals on updating the departmental target program “Development of dairy cattle breeding in Novosibirsk region for 2014-2020” were submitted in order to ensure the necessary funding for the modernization of livestock farms and their equipment with modern machinery. The introduction of advanced technology and equipment will allow increasing milk production, improving its quality, and reducing the influence of the human factor due to growth in labor productivity. A milk production forecast through to 2020 in Novosibirsk region was developed. Classification-JEL: M11, O13, Q10, Q12, Q19 Keywords: Dairy Industry, Milk Production, Labor Productivity, Distribution of Profits, Government Support Journal:International Review of Management and Marketing Pages: 798-806 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3071/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3071/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-20 Template-Type: ReDIF-Article 1.0 Author-Name: Tatyana V. Terenteva Author-Workplace-Name: Vladivostok State University of Economics and Service, 41 Gogolya Street, 690014, Vladivostok, Primorsky Krai, Russia, Author-Name: Tatyana V. Varkulevich Author-Workplace-Name: Vladivostok State University of Economics and Service, 41 Gogolya Street, 690014, Vladivostok, Primorsky Krai, Russia, Author-Name: Marina E. Vasilenko Author-Workplace-Name: Vladivostok State University of Economics and Service, 41 Gogolya Street, 690014, Vladivostok, Primorsky Krai, Russia, Author-Name: Ekaterina G. Shumik Author-Workplace-Name: Vladivostok State University of Economics and Service, 41 Gogolya Street, 690014, Vladivostok, Primorsky Krai, Russia, Author-Name: Kseniya V. Smitskih Author-Workplace-Name: Vladivostok State University of Economics and Service, 41 Gogolya Street, 690014, Vladivostok, Primorsky Krai, Russia, Title: Methodical Review of the Social and Economic Development Rankings of the Region Based on Primorsky Krai Abstract: The article describes the use of the regional development ranking based on a separate territory of the Russian Federation. The Far East becomes the area of implementation of many major investment projects; therefore, the government is trying to attract foreign investors. In this paper, we purported to look how Primorsky Krai looks like from the perspective of a potential investor not familiar with the peculiarities of the policy of the Far Eastern Federal District Government; how the major infusions in the territory development affected its position in the major rankings, and to draw conclusions about the necessity and complexity of the rankings used. The authors have also examined the shortcomings of existing methods and proposed the ways for improving the evaluation methods used in the ranking system. Classification-JEL: C13, O10, O15, O16, O18 Keywords: Primorsky Krai, Ranking, Development Effectiveness, Free Port Journal:International Review of Management and Marketing Pages: 807-813 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3026/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3026/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-21 Template-Type: ReDIF-Article 1.0 Author-Name: Yulia Alekseevna Akimova Author-Workplace-Name: Ogarev Mordovia State University, 68 Bolshevistskaya Street, Saransk, Russia, Author-Name: Svetlana Andreevna Kochetkova Author-Workplace-Name: Ogarev Mordovia State University, 68 Bolshevistskaya Street, Saransk, Russia, Author-Name: Elena Georgievna Kovalenko Author-Workplace-Name: Ogarev Mordovia State University, 68 Bolshevistskaya Street, Saransk, Russia, Author-Name: Lubov Ivanovna Zinina Author-Workplace-Name: Ogarev Mordovia State University, 68 Bolshevistskaya Street, Saransk, Russia. Title: Public-Private Partnership in Agribusiness Abstract: Reformation of the country’s agribusiness fundamentally changes the approach to establishing the competitive enterprises in the agrarian sector, which is so far the problem of realization of the agrarian policy in conditions of ensuring economic and food security of the country. State aid to agriculture leads to increased competitiveness of the sector, the emergence of additional resources that create the corresponding part of the demand for factors of production, increase the attractiveness of the sector for credit, investment and other institutions. The transition to innovative development and modernization of the economy provides an active search for tools to encourage innovation and investment activity of private funds, while ensuring the most effective balance of interests of the state and business structures. The mechanism of public-private partnership (PPP) is used as such a tool. The main objective of the research is to study the mechanism of realization of the state-private partnership in the Russian and foreign practice of development of the agrarian sector, as well to develop of priority directions of its improvement. The authors of the article substantiated the necessity of the use of new financial tools to ensure the innovative development of the agrarian sector, such as technology platforms, venture capital funds, agro-industrial parks and rental leasing relationship. Realization of these measures will contribute to the effective development of PPP in the Russian agribusiness in the modern conditions of the unstable environment Classification-JEL: H54, H82, Q10 Keywords: Public-Private Partnership, Agribusiness, Agriculture, Foreign Experience, Program, Improvement Journal:International Review of Management and Marketing Pages: 814-822 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3023/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3023/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-22 Template-Type: ReDIF-Article 1.0 Author-Name: Syed Haider Ali Shah Author-Workplace-Name: Faculty of Economics and Administration, University of Malaya, Malaysia, Author-Name: Loo-See Beh Author-Workplace-Name: Faculty of Economics and Administration, University of Malaya, Malaysia. Title: The Impact of Motivation Enhancing Practices and Mediating Role of Talent Engagement on Turnover Intentions: Evidence from Malaysia Abstract: Employees are the backbone of any organization. Engaged and motivated employees enable the organization to gain the competitive advantage. Retention of employees is the main concern of organization now a days. The purpose of this study was to examine the direct relationship of motivation enhancing practices on turnover intentions and through talent engagement (job engagement and organization engagement) among the managers in hotel industry in Kuala Lumpur. This study investigated engagement in two dimensions. A total of 560 questionnaires were distributed to managers, who were working in three star, four star and five star hotels located in Kuala Lumpur. Structural equation modeling was applied to test the hypotheses. The study found that motivation enhancing practices (employee recognition, salary and perks, performance feedback, opportunities for advancement and development job security and workload) have significant negative relationship with employees’ turnover intentions. The interesting finding is that job engagement does not mediate between the motivation enhancing and turnover intentions while organization engagement statistically significant mediates the relationship. The findings of this study is important for hotels management to implement these motivation enhancing practices. Management of hotels should pay more attention to these motivation enhancing practices in order to retain the potential managers Classification-JEL: H10, B10 Keywords: Motivation Enhancing Practices, Talent Engagement, Structural Equation Modeling Journal:International Review of Management and Marketing Pages: 823-835 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3102/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3102/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-23 Template-Type: ReDIF-Article 1.0 Author-Name: F. Diana-Rose Author-Workplace-Name: Department of Accounting and Finance, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Malaysia, Author-Name: M. A. Zariyawati Author-Workplace-Name: Department of Accounting and Finance, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Malaysia Author-Name: K. Norazlina Author-Workplace-Name: Department of Management and Marketing, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Malaysia, Author-Name: M. N. Annuar Author-Workplace-Name: Department of Accounting and Finance, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Malaysia, Author-Name: O. Manisah Author-Workplace-Name: Department of Management and Marketing, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Malaysia. Title: Consumers’ Purchasing Decision towards Food Products of Small and Medium Enterprises Abstract: The gross domestic product (GDP) of Malaysia has continuously increased from year to year. All industry sectors are responsible for contributing to Malaysia’s GDP, including the food and beverage (F&B) industry. The sales within the Malaysian F&B retail industry were forecast to grow yearly. This study is to examine Malaysian consumers’ acceptance of F&B products of small and medium enterprises (SMEs). In depth, this study also tries to investigate whether consumers use experience when making a decision to buy SMEs’ F&B products in the hypermarket. Results from structural equation modeling shows that consumers are barely aware of the existence of SMEs’ F&B products and prefer to buy establish brands’ products in the hypermarket. Hence, we suggest SMEs be more prominent in marketing their products. This action will influence consumer decisions in choosing SMEs brands over established brands’ products Classification-JEL: L66, M30, M37 Keywords: Food and Beverage Product, Small and Medium Enterprises, Purchasing Decision Journal:International Review of Management and Marketing Pages: 836-842 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3143/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3143/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-24 Template-Type: ReDIF-Article 1.0 Author-Name: Rosmaizura Mohd Zain Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Pengkalan Chepa, Malaysia, Author-Name: Mohd Nizam Ab. Rahman Author-Workplace-Name: Department of Mechanical and Materials Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Bangi, Malaysia, Author-Name: Ainon Ramli Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Pengkalan Chepa, Malaysia, Author-Name: Zulkifli Mohd Nopia Author-Workplace-Name: Unit of Fundamental Engineering Studies, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Bangi, Malaysia, Author-Name: Nizaroyani Saibani Author-Workplace-Name: Department of Mechanical and Materials Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Bangi, Malaysia. Title: Using Measures of Agreement to Evaluate a Chronic Problem of Congestion in the Empty Container Depots Abstract: Container-based transportation through a combination of truck, rail and ocean shipping services has become an important part of supporting local and international cargo flows. However, congestion or bottlenecks of empty container-trucks may hinder the supply chain and logistics performance of the country in hinterland transport. The factors causing the bottlenecks of empty container-trucks at the depots around Port Klang, Malaysia, were first derived from interviews conducted with 30 participants working in different logistics companies. This paper intends to describe the application of Fleiss kappa to evaluate or validate the congestion factors and involves six experienced evaluators from the field of empty container logistics. Therefore, key steps and procedures are presented by extracting the qualitative data from a previous study that addressed this phenomenon. A resulting Fleiss generalised kappa value of 0.8203, which can be assumed as satisfactory and reflecting the strength of the congestion factors, as well as it would convince the real situation that occurs in bottlenecks at the empty depot. Truly, Fleiss kappa has proved to be an efficient and useful approach to measure the agreements for many purposes, including validating the chronic congestion factors. Classification-JEL: L90, L91, L92 Keywords: Interrater Agreement, Congestion, Empty Container-truck Journal:International Review of Management and Marketing Pages: 843-850 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3057/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3057/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-25 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Wamique Hisam Author-Workplace-Name: Dhofar University, Salalah, Oman, Author-Name: Shouvik Sanyal Author-Workplace-Name: Dhofar University, Salalah, Oman, Author-Name: Moinuddin Ahmad Author-Workplace-Name: Dhofar University, Salalah, Oman, Title: The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India Abstract: Shopping in India has undergone a revolution with the introduction of modern formats, multiple channels and huge shifts in consumer buying behavior. Modern retailing has entered into India as is observed in the form of sprawling shopping centers, multi-storied malls and the huge complexes that offer shopping, entertainment and food all under one roof. Several studies have shown that customer satisfaction in retailing depends to a large extent on the perceived quality of service offered by the retailer. Managing perceived service quality means that the firm has to match the expected service and perceived service to each other so that consumer satisfaction is achieved. This paper aims to understand the importance and impact of service quality on the satisfaction of customers in selected retail stores in 3 Indian cities using SERVQUAL and GAP models. The paper also looks at the various service quality models and tries to assess their relative importance in successfully measuring service quality. Weighted averages and analysis of variance is applied in relevant places in order to critically examine the customers’ perception towards service quality which will ultimately contribute information for the growth of performance of the organized retail outlets. Classification-JEL: M30, M31 Keywords: Customer Satisfaction, Quality, Reliance, Service, SERVQUAL Journal:International Review of Management and Marketing Pages: 851-856 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2990/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2990/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-26 Template-Type: ReDIF-Article 1.0 Author-Name: Anastasia V. Kistova Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia, Author-Name: Julia S. Zamaraeva Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia, Author-Name: Natalia N. Pimenova Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia, Author-Name: Ksenia V. Reznikova Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia, Author-Name: Natalia P. Koptseva Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia, Author-Name: Natalia N. Seredkina Author-Workplace-Name: Department of Cultural Studies, Siberian Federal University, Krasnoyarsk, Russia. Title: Regional Peculiarities in Modernization Processes within the Territories of Central Siberia Abstract: Market processes in post-socialist societies are directly connected to the values, which are specific for most of the social subjects. Dynamics of values enables insight on the probable speed of modernization in the territory where these subjects locate. It is evident that the sluggish process of modernization and the absence of required innovation activity are the key-factors of economic and socio-cultural development of the relevant territory. The paper displays research results on the meaning of the term “value” existing among such social groups as pupils and students. The true information on priority of social meaning of the term “value” in study groups were obtained, as well as the core values characteristic for these groups was revealed. The responses, expressing peripheral social meanings, were separated as a singular group. Classification-JEL: I2, R1, Z1 Keywords: Association Experiment, Modernization Processes, Social Values, Central Siberia Journal:International Review of Management and Marketing Pages: 857-865 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3152/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3152/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-27 Template-Type: ReDIF-Article 1.0 Author-Name: Pebi Kurniawan Author-Workplace-Name: School of Health Science, Cirebon, Indonesia, Author-Name: Iwan Sidharta Author-Workplace-Name: School of Economic Pasundan, Bandung, Indonesia. Title: SERVQUAL on Brand Image and Relationship Equity Abstract: The purpose of this study is to determine the effect on the service quality toward brand image and the development of customer relationship. The object of research is the Umrah services in Bandung. The total respondents of this study are 187 people with proportional random sampling technique. Exploration research methods used structural equation modeling partial least square. The results showed that service quality was proven to give impact on equity relationship and brand image of the Umrah services. This implies that in order to improve the relationship equity Umrah services need to improve service quality and brand image so that companies can obtain optimal benefit Classification-JEL: M21, M31 Keywords: Service Quality, Brand Image, Relationship Equity Journal:International Review of Management and Marketing Pages: 866-871 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3062/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3062/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-28 Template-Type: ReDIF-Article 1.0 Author-Name: Rabiul Islam Author-Workplace-Name: School of International Studies, College of Law, Government, and International Studies, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia Author-Name: Ahmad Bashawir Abdul Ghani Author-Workplace-Name: School of International Studies, College of Law, Government, and International Studies, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia Author-Name: Bobby Kusuma Author-Workplace-Name: School of International Studies, College of Law, Government, and International Studies, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia, Author-Name: Eric Teh Yew Hong Author-Workplace-Name: Department of Economics, University Utara Malaysia, 06010 UUM, Sintok, Kedah, Malaysia. Title: An Analysis of Factors that Affecting the Number of Car Sales in Malaysia Abstract: This study investigates the relationship between macroeconomic variables and number of car sales in Malaysia. The main objective is to determine the factors that affecting the number of car sales in Malaysia. This research covers the time period from 1985 to 2014. The analysis methods that have been applied in this study include descriptive statistics, multiple regression statistics and correlation analysis. The findings shows that gross domestic product has positive relationship with the number of car sales in Malaysia, while interest rate, unemployment rate and inflation rate have negative relationship with the number of car sales in Malaysia. The findings were consistent with the previous findings done by other researcher Classification-JEL: J6, L81 Keywords: Car Sale, Gross Domestic Product, Interest Rate, Unemployment Rate, Inflation Rate Journal:International Review of Management and Marketing Pages: 872-882 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2726/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2726/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-29 Template-Type: ReDIF-Article 1.0 Author-Name: Darmesh Krishanan Author-Workplace-Name: Faculty of Business Management and Professional Studies, Management and Science University (MSU), 40100 Shah Alam, Selangor, Malaysia, Author-Name: Aye Aye Khin Author-Workplace-Name: Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman (UTAR), 43000 Kajang, Selangor, Malaysia, Author-Name: Kevin Low Lock Teng Author-Workplace-Name: Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman (UTAR), 43000 Kajang, Selangor, Malaysia, Author-Name: Karuthan Chinna Author-Workplace-Name: Faculty of Medicine, University of Malaya, 50603 Kuala Lumpur, Malaysia. Title: Consumers’ Perceived Interactivity and Intention to use Mobile Banking in Structural Equation Modeling Abstract: A fair amount studies has been carried out on mobile banking adoption but limited number of studies focused on perceived interactivity. In reality, literatures on the key motivations of the intention to use mobile banking are no common standard of measurement. Therefore, there is a need to evaluate the factors influencing the Malaysian consumers’ intention to use mobile banking services. This research fills the gap by integrating technology acceptance model with perceived risk, perceived cost and perceived interactivity aspects are incorporated. This study’s foremost ambition is to analyze empirically the Malaysian consumers’ intention to use mobile banking services via structural equation modeling approach. The findings indicated usefulness, perceived cost, perceived interactivity, perceived risk, relative advantage and easefulness are significant determinants of consumers’ attitude towards using mobile banking which effects the consumers’ intention to use mobile banking. A critique of the destiny of mobile banking concludes this paper Classification-JEL: G21, M31, O33 Keywords: Consumers’ Perceived Interactivity, Mobile Banking Usage, Structural Equation Modeling Approach Journal:International Review of Management and Marketing Pages: 883-890 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3202/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3202/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-30 Template-Type: ReDIF-Article 1.0 Author-Name: Berta Bekti Retnawati Author-Workplace-Name: Marketing Department Program, Diponegoro University Semarang and Lecturer at Faculty of Economis and Business Soegijapranata Catholic University, Author-Name: Nuryakin Author-Workplace-Name: Master of Management Department, Universitas Muhammadiyah Yogyakarta, Indonesia Title: Developing Salesperson Performance: The Role of Customer Encountering Competence Portfolio, Relational Capital and Service Excellent Customer Heterogeneity Abstract: The purpose of this study is to investigate the relationship of customer encountering competence portfolio, relational capital and service excellent customer heterogeneity to enhancing Indonesian pharmaceutical salesperson performance. The context is taken from pharmaceutical in Indonesia. The research setting was in a developing country, Indonesia, which has a promising pharmaceutical market in the global market. As a developing country that provides a large and growing market and is very potential in the global market, theories and measurements which have been conducted in the other countries need also to be done in Indonesia, as part of an effort to manage and enable the sales force to perform better in this global era. The sample of this study was tested with survey data from the detailers of the already go public pharmaceutical companies in Indonesia. The structural model analysis was employed to examine all the hypotheses. There were interesting finding in this study between customer encountering competence portfolio, relational capital and service excellent customer heterogeneityonsalesperson performance. The rejected hypothesis from the model, still leave a question over whether the customer encountering competence portfolio will enable salesperson performance. Therefore, there are many possible entry of intervening variables that could be considered to test the ability in customer encountering competence portfolio to enhancing the salesperson performance as recommendations for further research. Classification-JEL: M31 Keywords: Customer Encountering Competence Portfolio, Relational Capital, Service Excellent Customer Heterogeneity, Salespersons Performance Journal:International Review of Management and Marketing Pages: 891-897 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3093/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3093/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-31 Template-Type: ReDIF-Article 1.0 Author-Name: Naili Farida Author-Workplace-Name: Faculty of Social and Political Sciences, Business Administration, Diponegoro University, Semarang, Indonesia, Author-Name: Elia Ardyan Author-Workplace-Name: Management Undergraduate Study Program, Sekolah Tinggi Ilmu Ekonomi Surakarta, Surakarta, Indonesia, Author-Name: Nuryakin Author-Workplace-Name: Master of Management Department, Universitas Muhammadiyah Yogyakarta, Indonesia. Title: Gender Differences in Interest in Using Electronic Money: An Application of Theory Planned Behavior Abstract: The objective of this research is to develop a behavior model with theory of planned behavior in order to give effect to the customer in the transaction payment with the use of electronic money and gender differences in the transaction payment with the use of electronic money. The analysis in this research used the analysis of structural equation modeling. Amos version 20 was used in data processing. The findings of this research show the differences between male and female respondents. The findings show that: (1) Attitudes positively and significantly affect the interest in the use of electronic money (for male and female respondents), (2) for male, subjective norms have a positive and significant effect on the interest in using electronic money; for female, subjective norms have a positive but not significant effect on the interest in using electronic money, and (3) perceived control behavior has not been able to significantly increase the interest in using electronic money (particularly for male respondents). Classification-JEL: M31 Keywords: Theory of Planned Behavior, Electronic Money, Gender, Syariah Bank Journal:International Review of Management and Marketing Pages: 898-903 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3097/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3097/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-32 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Ahmar Uddin Author-Workplace-Name: Department of Accounting and Finance, Dhofar University, Sultanate of Oman, Author-Name: Mohammed Abdul Imran Khan Author-Workplace-Name: Department of Accounting and Finance, Dhofar University, Sultanate of Oman, Author-Name: Shariq Mohammed Author-Workplace-Name: Department of Accounting and Finance, Dhofar University, Sultanate of Oman Title: An Empirical Study of Automated Teller Machine Users in Oman Abstract: The Omani Banking sector is undergoing significant changes and growth. This study investigated the experiences of Bank Muscat (BM) and Bank Dhofar (BD) (hereafter BM and BD) customers with automatic teller machines (ATMs) in the Dhofar region of Oman. Primary data was collected from by a random sample of 200 ATM users by means of a semi-structured questionnaire. The data were analyzed using descriptive statistics and t-test. The study found that most of the users were male in the age group of 36-45 having a government job or doing their own business. The study also revealed that the main problems faced by the ATM users are machine out of order, long queue and poor visibility of statement. As regards to the differences between the two banks the study found that significant difference in the mean customer satisfaction between customers of BM and BD for the factor “Machine out of order.” Management of these banks must take into account these factors while designing and implementing ATM based policy reforms. Classification-JEL: G21, J11, M39, O53 Keywords: Automatic Teller Machine, Bank Muscat, Bank Dhofar, Customer Satisfaction, Challenges, Oman Journal:International Review of Management and Marketing Pages: 904-908 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3088/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3088/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-33 Template-Type: ReDIF-Article 1.0 Author-Name: Yuriy A. Doroshenko Author-Workplace-Name: Institute of Economics and Management, Belgorod State Technological University Named after V. G. Shukhov, Kostyukova Street, 46, Belgorod, 308012, Russia, Author-Name: Andrey I. Shutenko Author-Workplace-Name: Research Institution of Synergetics, Belgorod State Technological University Named after V. G. Shukhov, Kostyukova Street, 34-335, Belgorod, 308012, Russia, Author-Name: Elena N. Shutenko Author-Workplace-Name: Department of the Sociology and Management, Belgorod State Technological University Named after V. G. Shukhov, Kostyukova Street, 34-335, Belgorod, 308012, Russia Author-Name: Petr I. Ospishchev Author-Workplace-Name: Belgorod State Technological University Named after V. G. Shukhov, Belgorod Kostyukova Street, 36a-105, 308012, Russia. Title: The Conditions and the Mechanism of Students’ Self-realization in Activity of Small Innovative Enterprises Abstract: The aspects of activity of small innovative enterprises established with the participation of university in the charter capital are considered. The essence and the value of students’ self-realization in activity of this enterprise, and also the main conditions of self-realization such as: Personal involvement into the innovative activity, realization of the abilities and capacity, social integration into the work process and professional training are disclosed. The personal mechanism of the functioning of small innovative enterprise is set out in the article in two aspects: Subjective and normative. The first one covers the attribute signs of students’ self-realization and the relevant principles of the innovative technologies’ application, forming the second imperative component which is above them. Such approach of the solving of the development of the scientific and technological problems of the entrepreneurship in the university infrastructure allows a more adequate integration of the innovative, commercial and personal principles in contemporary higher education. Classification-JEL: I24, O15 Keywords: Small Innovative Enterprise, Research and Innovative Activity, Results of Intellectual Activity Journal:International Review of Management and Marketing Pages: 909-914 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3250/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3250/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-34 Template-Type: ReDIF-Article 1.0 Author-Name: Norazlina Ilias Author-Workplace-Name: Centre for Fundamental and Liberal Education, Universiti Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia, Author-Name: Nik Kamaruzaman Abdulatiff Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Kelantan, Bukit Ilmu, 18500 Machang, Kelantan, Malaysia, Author-Name: Wan Zuriati Wan Zakaria Author-Workplace-Name: School of Maritime Business and Management, Universiti Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia, Author-Name: Norlidawahi Wahab Author-Workplace-Name: Centre for Fundamental and Liberal Education, Universiti Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia Title: The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective Abstract: Management control systems (MCSs) provide different valuable information which is relevant to the needs of managers at different levels in the organization. However, there is a lack of empirical evidence about how the MCSs affect the service quality performance of local authority especially in Malaysia. Through the semi-structured interviews in the preliminary survey in four local authorities in East Coast Region of Malaysia, the aim of this study is to provide evidence of the existence of MCSs practices in Malaysian local authorities and to examine the effects of the MCSs on service quality performance. The results revealed that local authorities with high concerning of internal control secure better results in service quality performance as compared to local authorities with less concerning of internal control Classification-JEL: M4 Keywords: Management Control Systems, Service Quality, Local Authorities Journal:International Review of Management and Marketing Pages: 915-920 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3053/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3053/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-35 Template-Type: ReDIF-Article 1.0 Author-Name: Svetlana Anatolievna Ashirova Author-Workplace-Name: Kazan National Research Technical University named A.N. Tupolev (Almetyevsk Branch), 9b, Stroiteley Avenue, Almetyevsk, 423457, Russia, Author-Name: Svetlana Valentinovna Yudina Author-Workplace-Name: Kazan National Research Technical University named A.N. Tupolev (Almetyevsk Branch), 9b, Stroiteley Avenue, Almetyevsk, 423457, Russia, Author-Name: Yevgeniya Vladimirovna Kabitova Author-Workplace-Name: Kazan National Research Technical University named A.N. Tupolev (Almetyevsk Branch), 9b, Stroiteley Avenue, Almetyevsk, 423457, Russia, Author-Name: Mouhabbat Sharifovna Garifullina Author-Workplace-Name: Kazan National Research Technical University named A.N. Tupolev (Almetyevsk Branch), 9b, Stroiteley Avenue, Almetyevsk, 423457, Russia, Author-Name: Natalia Vladimirovna Serikova Author-Workplace-Name: Kazan National Research Technical University named A.N. Tupolev (Almetyevsk Branch), 9b, Stroiteley Avenue, Almetyevsk, 423457, Russia. Title: Distorting Economic Balance and its Consequences on the Regional Market of Consulting Services Abstract: At the present time on the background of the stagnation of the professional consulting services market, the potential capacity of this market is rather sufficient to be attractive for investments. On the basis of the survey according to the representative selection of consulting companies and representatives of small and medium-sized business of the South-East of the Republic of Tatarstan, the spread between the demand and the supply on the regional market of consulting services was revealed. The market of consulting services in Almetyevsk was analyzed. Based on the obtained results, offers on using the potential of the regional market of consulting services and decreasing the stable “spread” between the demand and the supply were presented. Classification-JEL: L10, M31, L64, L84 Keywords: Consulting, Machine-Building Enterprises, Marketing Strategy, Immersed Pumping Machinery, External Markets Journal:International Review of Management and Marketing Pages: 921-925 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3024/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3024/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-36 Template-Type: ReDIF-Article 1.0 Author-Name: Mansour Naser Alraja Author-Workplace-Name: Department of Management Information Systems, College of Commerce and Business Administration, Dhofar University, Salalah State, Sultanate of Oman, Author-Name: Badreldin F. Salim Author-Workplace-Name: Department of Accounting and finance, Finance College of Business Studies, University of Science and Technology, Khartoum, Sudan, Author-Name: Mohammad Ahmar Uddin Author-Workplace-Name: Department of Accounting and finance, College of Commerce and Business Administration, Dhofar University, Salalah State, Sultanate of Oman, Author-Name: Mohammed Yousoof Author-Workplace-Name: Department of Management Information Systems, College of Commerce and Business Administration, Dhofar University, Salalah State, Sultanate of Oman. Title: The Adoption of Internet Banking: Clients’ Perspective in Oman Abstract: Internet Banking enables clients to manage their accounts or carrying out their work related to the bank via the Internet, whether at home, office or from any place and at any time he/she desires to do. Hence, the main objective of our paper is to identify the adoption level of internet banking among the clients of Omani banks. Therefore, the technology acceptance model (TAM) is utilized to examine effect of perceived usefulness (PU), and perceived ease of use (PEOU) on clients’ intention to adopt internet banking in sultanate of Oman. To accomplish this goal a manual questionnaire was administered to collect the requested data to test the clients’ intention to adopt internet banking. Multiple regression test was used to analyze the collected data and test the hypotheses of the paper. The findings show that the TAM model interpreted 56.3% of the variance in clients’ intention to adopt internet banking. Both constructs’ (PU, and PEOU) have a significant influence on clients’ acceptance of internet banking. The results of the study are discussed. Classification-JEL: G2 Keywords: Internet Banking, Technology Acceptance Model, Perceived Ease of Use, Perceived Usefulness Journal:International Review of Management and Marketing Pages: 926-929 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2994/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2994/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-37 Template-Type: ReDIF-Article 1.0 Author-Name: Mansour Naser Alraja Author-Workplace-Name: Department of Management Information Systems, College of Commerce and Business Administration, Dhofar University, Salalah State, Sultanate of Oman, Author-Name: Samir Hammami Author-Workplace-Name: Department of Management Information Systems, College of Commerce and Business Administration, Dhofar University, Salalah State, Sultanate of Oman, Author-Name: Billal Chikhi Author-Workplace-Name: Faculty of Economics Sciences, Department of Commercial and Management Sciences, University of Boumerdes, Boumerdes, Algeria, Author-Name: Samia Fekir Author-Workplace-Name: Faculty of Economics Sciences, Department of Commercial and Management Sciences, University of Boumerdes, Boumerdes, Algeria Title: The Influence of Effort and Performance Expectancy on Employees to Adopt E-government: Evidence from Oman Abstract: In the same context of previous studies on the adoption of E-government, this paper employs the Unified theory of acceptance and use of technology model two constructs from this model were selected (performance expectancy, and effort expectancy) to examine their effect on the intention to adopt electronic government in Sultanate of Oman from an employees’ perspective. A manual survey was conducted to collect the request data. The total number of valid questionnaires for analysis was 204 which formed (83.3%) of the study sample. To confirm the internal consistency of construct and measures validity, Factor analysis and Reliability test were used for this purpose. In addition to, the multiple linear regression was used to test the study hypotheses. The study model explained (50.5%) of the whole deviation in employees’ Intention to adopt E-government. Moreover, both constructs performance expectancy, and effort expectancy have a significant influence on employees’ intention to adopt the electronic government. To empower employees to response to the requested e-services by citizens or businesses in real time, the adopted system to provide E-government services must be simplified, in addition to equipping employees with needed skills to use the mentioned system. The study originality lies in narrowing the UTUAT model which adopted only two constructs (performance expectancy, and effort expectancy) of this model. Then, implementing this adopted model on employees as individuals, not as representatives of government institutions, which considered the first study attempted to do such investigation. Classification-JEL: C2, H11 Keywords: Effort Expectancy, Performance Expectancy, Unified Theory of Acceptance and Use of Technology, E-government, Employees Journal:International Review of Management and Marketing Pages: 930-934 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3187/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3187/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-38 Template-Type: ReDIF-Article 1.0 Author-Name: Sumit Chaturvedi Author-Workplace-Name: School of Management Studies, JECRC University, Jaipur, Rajasthan, India, Author-Name: Sachin Gupta Author-Workplace-Name: School of Management Studies, JECRC University, Jaipur, Rajasthan, India, Author-Name: Devendra Singh Hada Author-Workplace-Name: Department of Mathematics, Kautilya Institute of Technology and Engineering & School of Management, Jaipur, Rajasthan, India. Title: Perceived Risk, Trust and Information Seeking Behavior as Antecedents of Online Apparel Buying Behavior in India: An Exploratory Study in Context of Rajasthan Abstract: The growing use of social media is changing the consumer buying behavior across countries and regions. However, consumers in a developing region like Rajasthan are generally described as risk reluctant and hence the impact of social media on consumer online buying behavior is a pertinent topic of interest to marketers and researchers. Evidence of empirical research in this area is very limited. This research paper attempts to study the purchase behavior of consumers who buy apparels through the e-commerce system of social media by examining a random sample of 404 consumers from Rajasthan. Factors driving consumers to purchase online apparels through e-commerce in social media included information seeking, perceived risk, and trust. The empirical research findings through an SPSS 22 analysis suggest that there is a moderate to significant effect of social media on online apparel buying behavior in Rajasthan, with trust being the most significantly affected element followed by perceived risk and information seeking behavior. Classification-JEL: M30, M31, M37 Keywords: Social Media Buying Behavior, Apparels Retail Market, Information Seeking, Perceived Risk, Trust Journal:International Review of Management and Marketing Pages: 935-943 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3039/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3039/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-39 Template-Type: ReDIF-Article 1.0 Author-Name: Khasan Alimsultanovich Taimaskhanov Author-Workplace-Name: Grozny State Oil Technical University Named after Academician M.D. Millionshchikov, 100, Isaev Square, Grozny 364051, Chechen Republic, Russia, Author-Name: Maula Abdurahkmanovich Betilgiriev Author-Workplace-Name: Grozny State Oil Technical University Named after Academician M.D. Millionshchikov, 100, Isaev Square, Grozny 364051, Chechen Republic, Russia Author-Name: Lolita Musaevna Idigova Author-Workplace-Name: Grozny State Oil Technical University Named after Academician M.D. Millionshchikov, 100, Isaev Square, Grozny 364051, Chechen Republic, Russia, Author-Name: Magomed Shavalovich Mintsaev Author-Workplace-Name: Grozny State Oil Technical University Named after Academician M.D. Millionshchikov, 100, Isaev Square, Grozny 364051, Chechen Republic, Russia, Author-Name: Dena Karim-Sultanovich Bataev Author-Workplace-Name: Grozny State Oil Technical University Named after Academician M.D. Millionshchikov, 100, Isaev Square, Grozny 364051, Chechen Republic, Russia. Title: Substantiation of Strategic Points for Efficient Functioning of Production Infrastructure of the Southern Region Abstract: The article analyzes optimal conditions of efficient functioning and strategic development of production infrastructure of the Southern Region. According to the authors, it principally depends on taking into account the specificity of the region when defining the policy of regional authorities, population, and manufacturers. The authors note that the main condition of the production infrastructure development is supporting efficient work of the manufacturing industry. According to the authors, almost all areas and objects of the regional social and production infrastructure require close attention. However, it is possible to predictably include some objects in social and production areas. In the article the authors revealed prerequisites of the development of the essentially new Concept of Developing Infrastructure of the Chechen Republic (ChR) for the Med-term Perspective within the Strategy of Social and Economic Development of the ChR till 2020. When creating this Concept of Developing Infrastructure of the ChR for the Med-term Perspective, the authors took into consideration the whole range of the implemented and developed documents of the federal level, strategies, and programs related to developing industrial ministries and departments. Classification-JEL: H54, O10, O18, R13 Keywords: Production Infrastructure, Concept of the Infrastructure Development, The Chechen Republic Journal:International Review of Management and Marketing Pages: 944-949 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3072/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3072/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-40 Template-Type: ReDIF-Article 1.0 Author-Name: Noor Hasmini Binti Abd Ghani Author-Workplace-Name: School of Business Management, Universiti Utara, Kedah, Malaysia, Author-Name: Mohammad Kashedul Wahab Tuhin Author-Workplace-Name: School of Business Management, Universiti Utara, Kedah, Malaysia Title: Consumer Brand Relationships Abstract: We have investigated the dynamics of how consumer make relationship with brand (non-human entities) that is consumer brand relationships. This relationship is like the same relationship between two people in the society. Meta-analytic literature review has been conducted to explore different aspect of this relationship dynamics. The investigation reveals that brands work as a relationship partners with consumers. Relationship dimensions, which are considered as ground of relationship types, constructed by authors differs resulting different types consumer brand relationships. However, various authors measure relationship quality based on the same ground relationship strength and feelings using different theories. This research has implications for both academicians and practitioners as they can comprehensively conceptualize the consumer brand relationship, its nature, type and dimensions explored by researchers and their present state. Classification-JEL: M30, M31 Keywords: Consumer Brand Relationship, Relationship Dimensions, Relationship Types Journal:International Review of Management and Marketing Pages: 950-957 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2506/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2506/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-41 Template-Type: ReDIF-Article 1.0 Author-Name: Saeed Hameed Aldulaimi Author-Workplace-Name: College of Administrative Sciences, Applied Science University, Manama, Kingdom of Bahrain, Author-Name: Mohammad Abdul Qadir Obeidat Author-Workplace-Name: College of Commerce and Business, Administration Dhofar University, Sultanate of Oman Title: Human Resources Performance Measurement Approaches Compared to Measures Used in Master’s Theses in Applied Science University Abstract: The purpose of this paper is to identify the required factors that can be considered necessary in conceptualizing the features of human resource (HR) performance measurement system appropriate in the modern organizational setting. This study raises this question: What is the reality of current research in measuring HR performance in Applied Science University (ASU) compared to the measures used in literature of HR studies? The paper uses a systematic approach in reviewing and examining existing HR measures used in Master’s theses in ASU in comparison with the measures developed in literature, consequently tracing process has been made to the researches that focused on the HR performance from 2011 to 2015. Furthermore, citation analysis was used to gather the well-known models in measuring HR performance, and summarize the variables or dimensions utilized for this purpose. The outcomes of this review contribute to and update existing literature on HR measures in two ways: Identification of gaps in terms of practical usefulness and academic research, suggestions of solutions in the form of a conceptual framework to improve measurement and HR performance measurement using the correct variables, and recommendation of a direction for future research with regard to using the right variables based on research theory and purpose. This study targeted one university to discover the use of methods to measure HR performance. This study has several implications: It underscores the critical academic role in enhancing HR performance measures in research and professional. HR performance measurement should be aligned with valid theories and practices. To assist researchers to look at most of the models related to HR performance measurement tools gathered in one study and choose the applicable one which lead to achieve the research objectives. This is a seminar paper that defines the measuring attributes of HR performance for the conceptualization of a workable framework of the features of HR Classification-JEL: O25, O15 Keywords: Human Resource, Human Resource Performance, Measurement Journal:International Review of Management and Marketing Pages: 958-963 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3223/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3223/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-42 Template-Type: ReDIF-Article 1.0 Author-Name: Nazar Omer Abdallah Ahmed Author-Workplace-Name: Department of Business Administration, College of Sciences and Humanities Studies, Prince Sattam Bin Abdulaziz University, Kingdom of Saudi Arabia Title: Impact of Human Resource Management Practices on Organizational Citizenship Behavior: An Empirical Investigation from Banking Sector of Sudan Abstract: The study is specifically aimed to explore individual and joint effect of human resource management (HRM) practices on organizational citizenship behaviour (OCB) among Sudanese banking staff questionnaires were distributed to 298 respondents to three banks called Sudanese French Bank, Saudi Sudanese Bank and National Bank of Abu Dhabi. Pearson correlation analysis was used to investigate the relationship between various HRM practices and OCB while multiple regression analysis was used to find out the joint effect of various HRM practices against OCB. It was found that all HRM practices used in this study have positive effects on OCB. Some practices have a weaker effect in comparison to other practices against OCB whereas some practices show a strong correlation with OCB. Overall, the results of this research have been discussed and the recommendations for organizations have been suggested at the end of the study. Classification-JEL: M1, M10, M19 Keywords: Human Resource Management Practices, Organization Citizenship Behavior, Sudan, Banking Sector Journal:International Review of Management and Marketing Pages: 964-973 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2898/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2898/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-43 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim Garba Muhammad Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia, Author-Name: Ibrahim Garba Muhammad Author-Workplace-Name: Department of Business Administration, Bayero University Kano, Kano Nigeria, Author-Name: Haim Hilman Abdullah Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia. Title: Assessment of Organizational Performance: Linking the Motivational Antecedents of Empowerment, Compensation and Organizational Commitment Abstract: A growing body of knowledge in social exchange theory has long postulated social exchange interrelationships as the dominant practice within the organization. Specifically, nearly majority of previous studies utilizing social exchange theory concentrates on testing the direct effect of various organizational practices on functional and organizational outcome with little attention towards the intermediate mechanism facilitating such connection. In this vein, this study draws from social exchange theory to investigate the mediating role of organizational commitment on the effect of empowerment and compensation on organizational performance. Data was collected from bank managers using a cross sectional survey and all the direct and indirect propositions were supported. Organizational commitment was found to mediate the effect of empowerment and compensation on organizational performance. The limitations and implications of the study were discussed and area for future studies provided. Classification-JEL: J3, L2 Keywords: Organizational Performance, Empowerment, Compensation, Organizational Commitment Journal:International Review of Management and Marketing Pages: 974-983 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2732/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2732/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-44 Template-Type: ReDIF-Article 1.0 Author-Name: Chamdan Purnama Author-Workplace-Name: School of Economics, Al-Anwar Mojokerto, Indonesia, Author-Name: Waspodo Tjipto Subroto Author-Workplace-Name: Faculty of Economic, Universitas Negeri Surabaya, Indonesia. Title: Competition Intensity, Uncertainty Environmental on the use of Information Technology and its Impact on Business Performance Small and Medium Enterprises Abstract: In the business world, the information technology revolution led to tremendous changes in competition, production, marketing and human resource management. The use of information technology is a vital component of business performance (BP). By this study wanted to know of competition intensity (CI), uncertainty environment (UE) of business and the use of information technology and its impact on BP. The sample number in this study are 130 respondences of small and medium enterprises (SMEs) printing management in East Java, using purposive sampling technique. Through testing with analysis of structural equation modeling the results of this study found that: First, CI impact significant positive on the information technology investment (IIT). But CI impact significant negative BP SMEs. Second, UE of business impact significant positive on the BP of SMEs and IIT. Third, IIT impact significant positive on the BP of SMEs. Classification-JEL: L25 Keywords: Information Technology, Competition Intensity, Uncertainty Environment of Business, Business Performance, Small and Medium Enterprises Journal:International Review of Management and Marketing Pages: 984-992 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3294/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3294/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-45 Template-Type: ReDIF-Article 1.0 Author-Name: See Kwong Goh Author-Workplace-Name: Taylor’s University, Selangor, Malaysia, Author-Name: Nan Jiang Author-Workplace-Name: Taylor’s University, Selangor, Malaysia, Author-Name: Muhamad Faiz Abdul Hak Author-Workplace-Name: Taylor’s University, Selangor, Malaysia, Author-Name: Pei Leng Tee Author-Workplace-Name: Taylor’s University, Selangor, Malaysia, Title: Determinants of Smartphone Repeat Purchase Intention among Malaysians: A Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction Abstract: The purpose of this research is to examine impact of consumer inertia and product attribute (PA) on consumer intention of repeat purchase. This paper also aims to assess the medication effect of satisfaction on relation between PA and repeat purchase intention (RPI). This research intends to valid a moderator role of social influence (SI) impacting the association between consumer inertia and RPI. This quantitative study proposed a conceptual framework and collected a total of 220 samples from Malaysian consumers to assess research hypothesis and construct associated relationships and impacts among several critical variables. Both measurement model and construct model were established and evaluated using AMOS 21. Results present that PA and consumer inertia significantly influence consumer intention of repeat purchase. Satisfaction partially mediates the relationship between PA and RPI. The moderator role of SI interacts with consumer inertia to have an impact on the level of the RPI. Classification-JEL: M1 Keywords: Repeat Purchase Intention, Consumer Inertia, Product Attribute, Satisfaction, Social Influence Journal:International Review of Management and Marketing Pages: 993-1004 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2712/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2712/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-46 Template-Type: ReDIF-Article 1.0 Author-Name: Khor Wei Min Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Abdo Ali Homaid Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia Author-Name: Mohd Sobri Minai Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Ali Yusob Md Zain Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia. Title: Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective Abstract: The total quality management (TQM) practices in most of the organizations have proven to be the key strategic approach to ensure the peak performance of the firms. In the microfinance institutional (MFIs) contexts, the contribution of TQM is undeniably importance. From a study that has been conducted in Yemen, 125 usable questionnaires were collected using a self-administered technique and analyzed from the branch managers of the MFIs operating in this country. It was done in 2014 at the early stage of the political crisis in the country where most financial institutions were not functioning at the optimum level. The analysis used the partial least squares approach, evaluating the research framework, the measurement model and the structural model. The results show that TQM has a significant effect on the MFIs performance and supports the resource-based view theory, the underlying theory for the research that views the organizational resources as a source of sustainable competitive advantage. The findings provide useful insights into the practices and the contribution of the TQM to the MFIs and could be the benchmark for the practices in the middle-east countries. Classification-JEL: L5, G21 Keywords: Total Quality Management, Microfinance Institutions Performance, Resource Based View Theory Journal:International Review of Management and Marketing Pages: 1005-1012 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3041/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3041/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-47 Template-Type: ReDIF-Article 1.0 Author-Name: Mubarak Aldosari Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM, Sintok, Kedah Darul Aman, Malaysia, Author-Name: Yusnidah Ibrahim Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM, Sintok, Kedah Darul Aman, Malaysia, Author-Name: Norlida Binti Abdul Manab Author-Workplace-Name: School of Economics, Finance & Banking Universiti Utara Malaysia, 06010 UUM Sintok, Kedah Darul Aman, Malaysia Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: School of Accountancy, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: Amran University, Yemen, Author-Name: Eqab Aiyadh Alotaibi Author-Workplace-Name: Jeddah Health Directrate, Ministry of Health, Saudi Arabia. Title: Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge Abstract: Extant empirical research has established a significant and positive relationship between cooperative health insurance (CHI) service characteristics and expatriates’ satisfaction. The present study investigated the psychological mechanism underlying these relationships by incorporating customer knowledge as a mediating variable. A self-report survey-based was used to collect data from 384 expatriates employed by both service and manufacturing organizations located in five main regions of Saudi Arabia, representing Central region, the Eastern region, the Western region, the Northern region and the Southern region. Using partial least squares structural equation modeling, we found a significant positive relationship between availability of CHI service is positively related to expatriates’ satisfaction. Similarly, the results indicated that perceived service quality of CHI had a significant positive relationship with expatriates’ satisfaction. As expected, customer knowledge was found to mediate the relationship between availability of CHI service and expatriates’ satisfaction. In addition, we also found customer knowledge to be a significant mediating variable between perceived service quality of CHI and expatriates’ satisfaction. Implications of the study in the Saudi Arabian context have been discussed. Classification-JEL: I13, J52 Keywords: Product Characteristics, Service Characteristics, Perceived Service Quality, Customer Knowledge, Expatriates’ Satisfaction Journal:International Review of Management and Marketing Pages: 1013-1019 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3240/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3240/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-48 Template-Type: ReDIF-Article 1.0 Author-Name: Ding Bo Author-Workplace-Name: Institute of Islamic Banking and Finance, International Islamic University Malaysia, Kuala Lumpur, Malaysia, Author-Name: Engku Rabiah Adawiah Engku Ali Author-Workplace-Name: Institute of Islamic Banking and Finance, International Islamic University Malaysia, Kuala Lumpur, Malaysia, Author-Name: Buerhan Saiti Author-Workplace-Name: Institute of Islamic Banking and Finance, International Islamic University Malaysia, Kuala Lumpur, Malaysia. Title: Sukuk Issuance in China: Trends and Positive Expectations Abstract: The paper assesses the potential and importance of Sukuk issuance in China. The research proposes that Sukuk can be used as an alternative financing instrument to materialize the “One Belt One road (OBOR)” strategy. Hong Kong as a gateway of China had launched two Sukuks in 2014 and 2015 respectively. This paper analyzes the two sovereign Sukuk issuances out of Hong Kong in the last 3 years. Meanwhile, by conducting un-structured interviews of the potential issuers and related scholars, it is found that Sukuk issuance in China will face some challenges such as policies and regulations of Sukuk, tax and stamp duty issues, investors’ protection, establishing of Shariah Supervisory Committee, etc. However “OBOR” initiative provides the best opportunity for Sukuk to move forward in China. Classification-JEL: O31, P47, Z33 Keywords: Sukuk, Islamic Finance, One Belt One Road, Hong Kong, China Journal:International Review of Management and Marketing Pages: 1020-1025 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3348/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3348/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-49 Template-Type: ReDIF-Article 1.0 Author-Name: Mazuri Abd Ghani Author-Workplace-Name: School of Management Sciences, Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia, Author-Name: Aida Othman Author-Workplace-Name: School of Management Sciences, Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia, Author-Name: Nor Asmahani Ibrahim Author-Workplace-Name: School of Management Sciences, Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia Author-Name: Wan Zulqurnain Wan Ismail Author-Workplace-Name: School of Management Sciences, Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia Title: Relationship Marketing Practices and Effects on Marketing Effectiveness: An Empirical Insight from the Hotel Industry Abstract: This study aims to investigate the effect of relationship marketing components (trust, bonding, shared values, communication, empathy and reciprocity) on marketing effectiveness (ME) in Malaysian star-rated hotels. The data are based on findings gathered from 65 self-administered questionnaires distributed to middle level managers of three-to five star-rated hotels in the East Coast of Peninsular Malaysia. A partial least squares approach was used to analyze the data and test the hypotheses. The results of the measurement model confirm that the six dimensions of relationship marketing possess are an adequate reliability and have internal consistency as well as convergent validity. The results of structural model show that among key components of relationship marketing, trust, bonding and shared value have positive influences on ME, while communication, empathy and reciprocity do not. The findings of this study provided insights to hoteliers with regard to the importance of deploying and implementing relationship marketing practices as an effort to improve ME performance in the hospitality sector. Classification-JEL: M31 Keywords: Relationship Marketing, Marketing Effectiveness, Hotel Industry, Partial Least Squares Journal:International Review of Management and Marketing Pages: 1026-1033 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2950/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2950/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-50 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Abdellatif Abu Auf Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Sintok 06010, Kedah, Malaysia, Author-Name: Salniza Bt Mohamed Salleh Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Sintok 06010, Kedah, Malaysia, Author-Name: Rushami Zien Yusoff Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Sintok 06010, Kedah, Malaysia. Title: The Relationship between Word of Mouth and Consumer Buying Behavior Mediating by Religious Orientation in Riyadh, Saudi Arabia Abstract: This paper investigated the relationship of word of mouth (WOM), media and consumer buying behavior (CBB) to leapfrog marketing which is strongly related with the issues of psychology and sociology. The prime objective of present research is to analyze the market and the consumer behavior by taking religious orientation (RO) as a mediator which is found to be statistically significant. An extensive literature review related to the RO, WOM, CBB and media has been carried out by the researcher. In addition, present study used survey questionnaire in order to collect quantitative data from the respondents who have been using cars in “Riyadh,” the capital city of Saudi Arabia, for highlighting the factors affecting cars buying behavior of consumers. The data was collected from car agencies in Riyadh indicating that RO play a significant role between WOM and media in the field of CBB. The limitations of this research and direction for future research are also given at the end. Classification-JEL: M31, Z12 Keywords: Religious Orientation, Word of Mouth, Consumer Buying Behavior Journal:International Review of Management and Marketing Pages: 1034-1038 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2774/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2774/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-51 Template-Type: ReDIF-Article 1.0 Author-Name: Sherif Abdullahi Author-Workplace-Name: Faculty of Economics and Muamalat, University Sains Islam Malaysia, Nilai, Malaysia Author-Name: Amir Shaharuddin Author-Workplace-Name: Faculty of Economics and Muamalat, University Sains Islam Malaysia, Nilai, Malaysia. Title: Potential for Islamic Banking in Macedonia: An Empirical Evidence Abstract: The purpose of this research paper is to investigate the potential for introduction of Islamic banking services in Macedonia. Furthermore, it examines the level of knowledge and awareness on Islamic banking principles and instruments, and the demand and support for Islamic banking services among various banks’ stakeholders in Macedonia. The study adopted a combination of quantitative and qualitative methods. 500 respondents participated in the survey of questionnaires and 16 experts including regulators, bankers, religious scholars and academician were interviewed. Descriptive statistics was used to analyze the questionnaires. Hence, the interpretative method was used to analyze the interviews. The findings indicate solid level of knowledge and awareness on Islamic banking principles and instruments among various banks’ stakeholders. Also, there is a strong demand and support for Islamic banking services among various banks’ stakeholders. Considering the gap found in literature, the need to conduct a research to investigate the need for Islamic banking service in Macedonia is highlighted. In the case of Macedonia, the study could be beneficial for investors and regulators who might think of introducing Islamic banking services in the country. Classification-JEL: G2 Keywords: Islamic Banking, Knowledge and Awareness, Demand and Support for Islamic Banking Services, Macedonia Journal:International Review of Management and Marketing Pages: 1039-1047 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3347/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3347/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-52 Template-Type: ReDIF-Article 1.0 Author-Name: Shakir Hafeez Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Kinza Munaf Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Komal Zahid Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Madiha Tariq Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Shaza Shabbir Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan, Author-Name: Sana Khan Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad Campus, Abbottabad, Pakistan Title: Think Outside the Box and Move beyond the Market Share Abstract: This research paper contributes to the newly emerged area of research that has shifted the focus of the marketers and concerned stakeholders from the conventional evaluation and assessment of measuring a company’s true success; that is from market share to share of heart and share of mind. A qualitative focused group approach was applied to the study by taking two industries: Black tea and cellular telecommunication services. A total of 73 subjects were taken. Among which some were tea drinkers and some were cell phone users. It was found that the brands that had high market share did not usually have high heart share and mind share. Having a larger market share does not necessarily mean being successful in its true sense and meaning. People might just be using a brand simply because they don’t have a choice. To be a winning brand with having success on all its facets and areas the marketers and concerned parties should not only focus on increasing the number of users but also focus on capturing more mind share and heart share as only then they can truly have an iconic brand. Classification-JEL: M14, M3 Keywords: Mind Share, Heart Share, Brand Associations, Brand Perceptions Journal:International Review of Management and Marketing Pages: 1048-1054 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3380/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3380/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-53 Template-Type: ReDIF-Article 1.0 Author-Name: Ebenezer Ankrah Author-Workplace-Name: Department of Information Studies, University of Ghana, Legon, Ghana. Title: Strategic Issues in Information Systems Planning from the Ghanaian Perspective Abstract: The banking sector has seen considerable transformation in the 1980s starting from the United States, then Europe and now the global village. This study adopted the survey methodology. The purpose of this study was to determine the key variables in information system (IS) planning of six banks in the Greater Accra Region of Ghana. The main objective of the study is to explore the success predictors of strategic IS planning (SISP) and to investigate the staff participation in IS strategy (ISS) formulation. The cases investigated were three local banks and three foreign banks. The six banks used were named Bank A, Bank B, Bank C, Bank D, Bank E and Bank F for the sake of anonymity. With adherence to a survey research methodology, this study used the questionnaire instrument. The total number of questionnaire returned was 248 out of 410, presenting a response rate of 60.5%. The findings revealed that, the local banks concentrate on management team and information technology department for the formulation of ISS. The story is different for that of the foreign banks. For the foreign banks they solely depend on technology group for the formulation of ISS. From the findings, the local banks indicted that, the most important SISP success factors are resources, IS alignment to the business strategy and staff training and staff involvement. Whilst the foreign banks also indicated that, the most important SISP success factors are resources, organizational and technological changes and top management involvement Classification-JEL: M1 Keywords: Information Systems Planning, Information Systems Strategy, Ghana Journal:International Review of Management and Marketing Pages: 1055-1065 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2797/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2797/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-54 Template-Type: ReDIF-Article 1.0 Author-Name: Huda Hudaverdi Author-Workplace-Name: Department of Economics, Faculty of Business and Economics, Girne American University, Kyrenia, North Cyprus, Author-Name: Yuliya Yankova Author-Workplace-Name: Department of Marketing, Girne American University, Kyrenia, TRNC via Mersin 10, Turkey. Title: Marketing within the Boundaries of Psychology: What Influences the Choice Whether to go for International Education? Abstract: Procurement of international educational services is caused by the special social importance of education in life of modern society, namely realization of such functions by it, as broadcasting and dissemination of culture in society, socialization, social selection, social and cultural change of society in general, and in life of the specific person, in particular. Research objective: Theoretical justification and empirical studying of international procurement of educational services as social and psychological phenomenon. For validation of a hypothesis and the solution of objectives the following methods of research were used: Theoretical analysis of literature, content analysis of documents, modeling, supervision, methods of polls (conversation, questionnaire). The theoretical importance of work is expressed in development of the complete social and psychological concept of procurement of educational services in system of international education. And also in a contribution to development of social psychology of marketing and economic psychology; in the field of studying of international educational services as social and psychological phenomenon of economic consciousness and behavior of consumers; in the social and psychological analysis and psychological definition of such initially economic categories, as “Advance,” “Demand,” “Educational service;” in the field of the theoretical and empirical analysis of groups of consumers of educational services, in development of psycho-diagnostic tools on a problem, in a contribution to an imagology as new interdisciplinary area of scientific knowledge. Classification-JEL: I23, M16, M31 Keywords: Marketing, Procurement, Open Education, International Education, Psychological Factors Journal:International Review of Management and Marketing Pages: 1066-1073 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3379/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3379/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-55 Template-Type: ReDIF-Article 1.0 Author-Name: Melahat Arýklý Author-Workplace-Name: PhD Student, Department of Communication and Media Management, Faculty of Communication, Girne American University, Kyrenia, Northern Cyprus, Author-Name: Güven Arýklý Author-Workplace-Name: Department of Journalism and Broadcasting, Faculty of Communication, Girne American University, Kyrenia, Northern Cyprus. Title: Science of Semiology: Apply to an Event Abstract: Communication materials have initial role in mass communication. Semiology is part of communication and also effective in marketing for traditional worth, it is like compass which give a direction to society in the world. The importance of semiotics and to analyze Eurovision Song Contest, one of the most important musical event of present societies using semiotic method in that study. The objective of the study is to show how important is semiotics, as a part of communicational process. Classification-JEL: D83, M3 Keywords: Semiotic, Culture, Message Journal:International Review of Management and Marketing Pages: 1074-1079 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3405/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3405/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-56 Template-Type: ReDIF-Article 1.0 Author-Name: Akram Ali Jouda Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Malaysia, Author-Name: Ungku Norulkamar Ungku Ahmad Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia, Malaysia, Author-Name: Khalid Abed Dahleez Author-Workplace-Name: Faculty of Commerce, Islamic University of Gaza, Palestine. Title: The Impact of Human Resource Management Practices on Employees Performance: The Case of Islamic University of Gaza in Palestine Abstract: This article examines the impact of human resource management practices (HRMPs) on employee’s performance at Islamic University of Gaza (IUG) in Palestine. In particular, the primary data has been collected via standard questionnaires from a randomly selected sample of 115 employees (faculty and non-faculty members) of IUG. The multiple regression model was used to analyze the data SPSS 22. The findings of this research study have reported that HRMPs (recruitment and selection, training and development, compensation and incentives, performance appraisal) are positively related to employee’s performance. The contribution of this study is threefold. Firstly, to investigate the relationship between HRMPs and employees performance. Secondly, this research study provides meaningful insight about HRMPs and employees performance at higher education institutions in Palestine. Third, from a practical perspective, the study draws attention to the fact that there is a need to develop HRMPs that can enhance the effectiveness and sustainability of higher education institutions in Palestine. These results of this cross-sectional study can be applicable the similar higher educational institutions in Palestine. Classification-JEL: M51, M52, M53 Keywords: Human Resource Management Practices, Employee Performance, Islamic University of Gaza, Palestine Journal:International Review of Management and Marketing Pages: 1080-1088 Volume: 6 Issue: 4 Year: 2016 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3404/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3404/pdf File-Format: text/html Handle: RePEc:eco:journ3:2016-04-57 Template-Type: ReDIF-Article 1.0 Author-Name: Shakir Hafeez Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan, Author-Name: Li Lin Hong Author-Workplace-Name: Faculty of Management and Economics, Kunming University of Science and Technology, Kunming, China, Author-Name: Bilal Bin Saeed Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan, Author-Name: Bilal Afsar Author-Workplace-Name: Department of Management Science, Hazara University, Mansehra, Pakistan. Title: Customer Knowledge Management as a Success Driver for Business in Mobile Sector of Pakistan Abstract: In this study, we reviewed the existing literature on customer knowledge management (CKM), paying special attention to the analytical and methodological studies, to define six success factors for assessing a company’s CKM strategy. To assess these success factors, we opted to conduct a case study on Mobilink, Pakistan’s leading telecommunications provider. Using our literature reviews, we devised a novel methodology that paired an external source-based assessment model, known as the butterfly model, and found that of the total 76 mechanisms outlined in the butterfly model, only 12 were not at all present at Mobilink, with a further 6 being unclear whether or not they were present also 47% of respondents agreed that grievances expressed by product consumers are a vital factor for thinking of and producing improved products, while another 40% mentioned that they thoroughly scrutinized the suggestions received by their customers before starting the major phase of the product development process. Around 37% of the respondents agreed that Mobilink encourage their customers to contribute in new and better products. The study concludes with some future directions by involving company stakeholders and academic researchers in CKM strategies Classification-JEL: D83, L96 Keywords: Customer Knowledge Management, Butterfly Model, Mobilink, Innovation, Pakistan Telecommunication Journal:International Review of Management and Marketing Pages: 1-14 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3421/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3421/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-01 Template-Type: ReDIF-Article 1.0 Author-Name: Fayez B. Shriedeh Author-Workplace-Name: College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Noor Hasmini Abd. Ghani Author-Workplace-Name: College of Business, Universiti Utara Malaysia, Malaysia. Title: Service Quality as an Antecedent of Brand Equity: Empirical Evidence in the Medical Tourism from Jordan Abstract: This study aims to investigate the effect of service quality (SQ) on brand equity in medical tourism context. SQ is considered as a critical success element for achieving competitive advantage and building strong medical tourism brands in today’s competitive market, Jordan is included. A brand with strong equity is vital weapon for a medical tourism’s differentiation strategy and development of customer loyalty. In this study, a survey has been distributed to 384 medical tourist’s in Jordan. Only, 306 data are usable and were used for data analysis. The findings of this study showed that the SQ is significantly associated with overall brand equity. Also, each of SQ dimensions that referring to tangibility, reliability, responsiveness, empathy, and assurance are significantly correlated with overall brand equity. Classification-JEL: M31, M37, Z32 Keywords: Service Quality, Brand Equity, Medical Tourism Journal:International Review of Management and Marketing Pages: 15-19 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3197/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3197/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-02 Template-Type: ReDIF-Article 1.0 Author-Name: Nour Mohammad Yaghoubi Author-Workplace-Name: Faculty of Management and Economics, University of Sistan and Baluchestan, Zahedan, Iran Author-Name: Kamran Mahmodpour Author-Workplace-Name: Faculty of Management and Economics, University of Sistan and Baluchestan, Zahedan, Iran Author-Name: Jamshid Moloudi Author-Workplace-Name: Faculty of Management and Economics, University of Sistan and Baluchestan, Zahedan, Iran, Author-Name: Atiyeh Sarayani Author-Workplace-Name: Faculty of Management and Economics, University of Sistan and Baluchestan, Zahedan, Iran. Title: Undeniable Function of Performance Factors on Organizational Accomplishment Abstract: Nowadays, performance influences on organizational and social activities that causes to change the nature of performance qualities. Organizational acts comprise the actual outputs or results of an organization as measured against its intended outputs (or goals and objectives). To do this, the researcher has used the organizational performance and performance management theories, application survey and questionnaire. In present research the sample size consists of 270 employees that were selected at random from about 800 employees from near 5 branches of Security of Tabriz at East Azerbaijan in IRAN in 2013. Data analyses were carried out by using factor analysis, structural equation, and Freidman mean ranking test. The results of present study were illustrated that there is significant relationship between factors together, and also considering to the ranking analyses can be said that the information and communication technology of performance factors is the most important factors than others for improving performance in public sector in studied organizations. Also, according to findings of factor analysis all factors have more influence on performance for developing and improving organizational performance. Classification-JEL: L1 Keywords: Intra-organizational Performance Management, Extra-organizational Performance Management, Performance Management Advantages, Motivated Workforce Journal:International Review of Management and Marketing Pages: 20-25 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2250/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2250/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-03 Template-Type: ReDIF-Article 1.0 Author-Name: Badri Abbasi Author-Workplace-Name: Department of Business Management, Rasht Branch, Islamic Azad University, Rasht, Iran Title: Relationship between Consumer Characteristics and Impulse Buying Behavior: The Mediating Role of Buying Intention of New Clothing Buyers Abstract: The purpose of this study was to determine the relationship between consumer characteristics and impulse buying behavior focusing on buying intention. This survey used a descriptive applied methodology and causal correlation. Participants included new clothing buyers in malls of Rasht during autumn and winter. Data was collected by questionnaire. Results of factor analysis indicated high reliability of the constructs. Results showed that self-esteem, followed by new product knowledge and excitement, respectively, had the greatest effect on impulse buying behavior. The results provided a basis for implementing strategies to take advantage of consumer characteristics for more sales and optimal productivity. Classification-JEL: M3, M31 Keywords: Impulse Buying Behavior, Buying Intention, Product Knowledge, Self-esteem, Excitement Journal:International Review of Management and Marketing Pages: 26-33 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2295/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2295/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-04 Template-Type: ReDIF-Article 1.0 Author-Name: Sebastian Kot Author-Workplace-Name: Czestochowa University of Technology, The Management Faculty, Poland, Author-Name: Sebastian Kot Author-Workplace-Name: North-West University, Faculty of Economic Sciences and IT, South Africa, Author-Name: Michal Kucharski Author-Workplace-Name: Faculty of Management of Sports and Turism, The Jerzy Kukuczka Academy of Phisical Education in Katowice, Mikolowska 72a, 40-065 Katowice, Poland. Title: Real Value of Advertising Value Equivalent in Sport Sponsorship Abstract: Conducted examinations were aimed at examining to what degree formal values of the advertising value equivalent (AVE) are ahead of their real value. The reason behind setting the real amount of the AVE is that many sponsoring entities supporting sport treat this factor as the main determinant in evaluation of their sponsoring campaign, even though there are justified doubts about its credibility (Hagyari et al., 2016). During the implementation of studies a thesis was adopted that the official value of the AVE is elevated, and hence distort the process of evaluation of sponsorship. Conducted research involved determining number of visual contacts of respondents with logotypes of chosen sponsors while watching video material with volleyball matches. Research process was based on an eye-tracker. Obtained data was used to determine real values of AVE obtained by each brand. Obtained findings allowed to accept the thesis, as applied innovative test procedure confirmed that real value of the AVE, which had been set, was significantly lower in case of every examined enterprise: Differences between the official and real value of the AVE fluctuated from 57% to 96%. Sponsoring enterprises shouldn’t base the evaluation of their sponsorship campaigns on official AVE as obtained data may lead to erroneous conclusions. Classification-JEL: M31, O32 Keywords: Advertising Value Equivalent, Sports Sponsorship, Eye-tracker Journal:International Review of Management and Marketing Pages: 34-42 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3001/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3001/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-05 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed R. Yaseen Zeebaree Author-Workplace-Name: Graduate Business School, Universiti Tenaga Nasional, Jalan Ikram-Uniten, 43000 Kajang, Selangor, Malaysia, Author-Name: Rusinah Bt. Siron Author-Workplace-Name: Graduate Business School, Universiti Tenaga Nasional, Jalan Ikram-Uniten, 43000 Kajang, Selangor, Malaysia, Title: The Impact of Entrepreneurial Orientation on Competitive Advantage Moderated by Financing Support in SMEs Abstract: The purpose of this study is to examine the relationship between entrepreneurial orientation and competitive advantage (CMA) and to investigate the moderated role of financial support (FNC) between the influences of entrepreneurial orientations on CMA. This study adopted a quantitative approach using survey instruments. The targeted sample size was 680 from a total manager population in 3526 SMEs working in Kurdistan Region Government (KRG) in Iraq. The total number of usable questionnaires was 580. Structural equation modeling was employed to examine the relationship among the variables. The statistical result showed that entrepreneurial orientations significantly influenced on CMA. The results also highlight that FNC had a moderated role in relationship between entrepreneurial orientation and CMA in SMEs in Iraqi KRG. Classification-JEL: L2 Keywords: Small and Medium Sized Enterprises, Entrepreneurial Orientation, Financial Support, Competitive Advantage Journal:International Review of Management and Marketing Pages: 43-52 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3157/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3157/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-06 Template-Type: ReDIF-Article 1.0 Author-Name: Naser Ibrahim Saif Author-Workplace-Name: Department of Hospital and Healthcare Management, Faculty of Administrative and Financial Sciences, Philadelphia University, Amman, Jordan Title: Types of Organizational Culture in Private Jordanian Hospitals Abstract: Organizational culture (OC) is vital to an entity’s survival and success. This study explores preferred and dominant kinds of OC based on four types: (1) Clans, (2) adhocracies, (3) markets, and (4) hierarchies - in private Jordanian hospitals that implemented quality standards in 2016. The author employed a questionnaire using the OC assessment instrument and distributed it to 442 employees of accredited hospitals, with an overall response rate of 79%. The author concluded that OC in private Jordanian hospitals comprises a mix of the four types mentioned above. Furthermore, the author found that hierarchy culture is the most dominant, while clan culture prevails the least. In terms of the types of OC that employees prefer, they most frequently choose adhocracies, followed by clans, then hierarchies, then markets. Finally, the findings demonstrate that hospitals need to have facilitators, entrepreneurs, team builders, innovation, and a less demanding workplace Classification-JEL: M14 Keywords: Organizational Culture, Private Hospitals, Jordan Journal:International Review of Management and Marketing Pages: 53-58 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3180/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3180/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-07 Template-Type: ReDIF-Article 1.0 Author-Name: Natalya Stepanovna Martyshenko Author-Workplace-Name: Vladivostok State University of Economy and Service, Gogol 41 Street, Vladivostok 690014, Russia, Author-Name: Angelina Georgievna Kim Author-Workplace-Name: Far Eastern Federal University, Vladivostok v. Ayaks 690091, Russkii Island, Russia Title: Event: Strategies of Tourism Development in Primorsky Krai (Russia) Abstract: Primorsky Krai with its rich natural tourism potential hasn’t yet found its place in the international market, so event-marketing can help to solve this problem. The impact of mass events may occur as an indirect and direct inclusion in the program of the tour. In this work there are examples of public events in the Primorsky region, which have a significant international impact and, moreover, tend to grow in popularity among tourists. The largest international exercise, which had opened a new page in the development of the Russian Far East was the APEC Summit, which was held in Vladivostok in September 2012. Classification-JEL: L83, Z32 Keywords: Event-strategy, The International Tourist Market, Festival Journal:International Review of Management and Marketing Pages: 59-65 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3184/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3184/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-08 Template-Type: ReDIF-Article 1.0 Author-Name: Omar Ikbal Tawfik1 Author-Workplace-Name: Department of Accounting & Finance Dhofar University, Salalah, Sultanate of Oman Author-Name: Ahmad Faisal Hayek Author-Workplace-Name: Department of Administration, Emirates Canadian University College, UAE, Author-Name: Ahnaf Ali Al-Smadi Author-Workplace-Name: Department of Accounting, Applied Science University, Amman, Jordan. Title: The Extend of Applying the Extensible Business Reporting Language at Jordanian Industrial Companies Abstract: The purpose of this study is to the Extend of applying the extensible business reporting language at Jordanian Industrial Companies the aim is to identify the role of this language in developing electronic publishing information in Jordan, The study had been formed five hypotheses to test these variables and the relation among them, for this purpose the study had a questionnaire distributed to a sample of (90) person representing the community. The most important results show: That the Laws and regulations, organizational factors, individuals working, technical factors applied in the Jordanian industrial companies support the application of the language of the expanded business reports. Classification-JEL: L15, Q56 Keywords: Extensible Business Reporting Language, Environmental Factors, Jordanian Industrial Companies Journal:International Review of Management and Marketing Pages: 66-75 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3185/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3185/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-09 Template-Type: ReDIF-Article 1.0 Author-Name: Tarek Ben Ali Author-Workplace-Name: University of Gafsa, Higher Institute of Business Administration, Gafsa, Tunisia. Title: University and Entrepreneurship: An Empirical Investigation in the Tunisian Context Abstract: Higher education in Tunisia is currently confronted with the explosion of students’ number. This significant growth represents an important challenge to take up: Improving the quality of education and its relevance to the labour market and promote entrepreneurial culture and firm creation. In this context, we investigate the entrepreneurial intentions of final-year university students in the Tunisian economy by applying the theory of planned behavior (TPB). The objectives of the study were to test whether the TPB can help explain the entrepreneurial intentions of university students; to determine whether students will have intentions to start a business and to identify the key determinants of each antecedent of entrepreneurial intention. Data was analyzed by means of the SPSS using descriptive statistics, hierarchical multiple regression analysis and principal components analysis. In line with the TPB, the attitude towards becoming an entrepreneur, perceived behavioural control and subjective norms were statistically significantly associated with entrepreneurial intention. Most of the Tunisian students indicated that they intended to start businesses as soon as they had completed their studies. Furthermore, some key determinants of each antecedent of entrepreneurial intention had been proposed as entrepreneurship educators to the Tunisian authorities to improve entrepreneurship and the creation of firms Classification-JEL: M130 Keywords: Entrepreneurship, University Students, Theory of Planned Behavior, Principal Component Analysis, Multiple Regression Analysis Journal:International Review of Management and Marketing Pages: 76-84 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3186/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3186/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Fareed Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia Author-Name: Mohd Faizal Mohd Isa Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Wan Shakizah Wan Mohd Noor Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia Title: Human Resource Professionals’ Effectiveness, Organizational Culture and High Performance Work System Link: Evidence from Pakistan Abstract: Human resource professionals’ effectiveness (HRPE) is widely discussed as the most significant factor within the organization to gain sustainable competitive advantage at the present time. Nonetheless, the study investigates the impact of organizational culture (OC) on HRPE in telecom sector of Pakistan. Moreover, it also examines the moderating role of high performance work system (HPWS) in above mentioned correlation. A total of 75 survey questionnaires were distributed to HR managers of telecom firms, out of which 40 HR manager responded which makes 53.3% response rate. The study has used SmartPLS 3 for the assessment of the hypothesized model. The statistical results have established the strong positive effect of OC on HRPE, however, findings reveal HPWS doesn’t moderate this relationship. The study concludes organizations with strong OC can achieve sustainable competitive advantage by augmenting HRPE, moreover, organizations have to align their HR strategies with robust HR system which can enhance HRPE. The findings of the study are of a great value to both theory and practice and have vital implications for academicians, practitioners and policy makers. Classification-JEL: D23, L20, O15 Keywords: Human Resource Professionals’ Effectiveness, Organizational Culture, High Performance Work System, Telecom, Pakistan, Structural Equation Modeling-Partial Least Square Journal:International Review of Management and Marketing Pages: 85-94 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3218/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3218/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-11 Template-Type: ReDIF-Article 1.0 Author-Name: Adam Mohd Saifudin Author-Workplace-Name: Universiti Utara Malaysia, Sintok, Kedah, Malaysia Author-Name: Siti Norezam Othman Author-Workplace-Name: Universiti Utara Malaysia, Sintok, Kedah, Malaysia, Author-Name: Ezanee Mohamed Elias Author-Workplace-Name: Universiti Utara Malaysia, Sintok, Kedah, Malaysia Title: Exploring in Setting a Model for Islamic Supply Chain in Malaysia Abstract: This conceptual paper is endeavored to explore critical factors of the Islamic supply chain in Malaysia. Based on an extensive literature review, there are thirteen critical factors to be considered in order to be successfully set a model for Islamic supply chain in Malaysia. The factors are (1) halalan toyyiban rules and policies; (2) supports from government and private; (3) halal hub; (4) differentiation between Muslim and non-Muslim suppliers; (5) halal control and labeling; (6) logistics control; (7) halal quality control; (8) supply chain resources; (9) halal supply chain business process; (10) supplier network structure; (11) halal supply chain performance; (12) JAKIM certification process; (13) halal traceability and tracking system. All the critical factors will be considered in developing a new model for Islamic supply chain in Malaysia. Classification-JEL: R41 Keywords: Critical Factor, Islamic Supply Chain, Malaysia Journal:International Review of Management and Marketing Pages: 95-102 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3241/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3241/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-12 Template-Type: ReDIF-Article 1.0 Author-Name: Svetlana Y. Gataullina Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation Author-Name: Alexander B. Kosolapov Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation, Author-Name: Natalia V. Shishkareva Author-Workplace-Name: Far Eastern Federal University, Vladivostok, Russian Federation Title: Development of Marketing Tools in Tourism as a Factor for Cooperation Enhancing between the Primorye Territory and the Republic of Korea Abstract: Tourism is a dynamically developing sector of the world economy which provides strong support to the foreign economic cooperation extension between different countries. Tourism development in the Primorye Territory is one of the strategic priorities of the regional policy. It is considered as a factor for accelerating the region integration into the Asian-Pacific economic cooperation. One of the most dynamically developing tourism functions in the Primorye Territory is the cooperation with the Republic of Korea (RK). The analysis of the tourist traffic between the Russian Federation and the RK as well as factors effecting on the tourist’s exchanges showed the necessity to improve marketing tools in the international tourism. The need to improve the tourism state regulations has been justified. Arranging of the regional tourism marketing as one of the significant factors determining the tourism activity effectiveness has been recommended Classification-JEL: F5, L9, Z3 Keywords: Foreign Economic Cooperation, Marketing, Tourism, Primorye Territory, Republic of Korea Journal:International Review of Management and Marketing Pages: 103-106 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3247/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3247/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-13 Template-Type: ReDIF-Article 1.0 Author-Name: Kabir Shamudeen Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Kabir Shamudeen Author-Workplace-Name: Economic Department, Shehu Shagari College of Education, Sokoto, Sokoto State, Nigeria, Author-Name: Ooi Yeng Keat Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Hazlinda Hassan Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia. Title: Entrepreneurial Success within the Process of Opportunity Recognition and Exploitation: An Expansion of Entrepreneurial Opportunity Recognition Model Abstract: The purpose of this paper is to expand upon existing entrepreneurial opportunity recognition model (EORM) that builds on the existing theoretical literature, utilises the Dubin’s theory-building framework. It identifies entrepreneurial awareness and viable business plan as the determinant of entrepreneurial success within the process opportunity recognition (OR) and exploitation. Entrepreneurial awareness is the central component of OR process. Entrepreneurial awareness and viable business plan, are the basic condition for the success of the OR and exploitation process which in turn yielding a successful entrepreneurial outcome. A proposed conceptual model, a set of propositions, and suggestions for further research are provided. Classification-JEL: L2, L26 Keywords: Entrepreneurial Awareness, Viable Business Plan, Opportunity Recognition, Exploitation Process Model Journal:International Review of Management and Marketing Pages: 107-111 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3292/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3292/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-14 Template-Type: ReDIF-Article 1.0 Author-Name: Elena Anatol’evna Derunova Author-Workplace-Name: Russian Presidential Academy of National Economy and Public Administration, Russian Federation, 119571, Author-Name: Irina Nikolayevna Filatova Author-Workplace-Name: Saratov State University, Russian Federation, 410012, Author-Name: Alexandr Sergeevich Semenov Author-Workplace-Name: Peoples’ Friendship University of Russia, Russian Federation, 117198, Author-Name: Vladimir Alexandrovich Derunov Author-Workplace-Name: Russian Presidential Academy of National Economy and Public Administration, Russian Federation, 119571. Title: Investigation of Various Prediction Models of Demand on the Market of Innovations Abstract: The formation of demand forecasting models is important in understanding the transition from the raw to the innovative model of the economy. The aim of the study is to analyze and evaluate the different innovation demand forecasting models and the mathematical substantiation of the directions of their development. On the basis of the Bass model, we explore forecasting the spread of innovative products with the addition of such factors as prices, advertising, and market potential for the purpose of application of applied models in assessing the demand for high-tech products at the market launch of innovative products. Mathematical justification of the problem of demand for high-tech products presented in the context of the theory of diffusion of innovation and developed technique in forecasting of high-tech products sales, which allows in calculating the number of purchases to a specific point in time. Amodel for innovation demand prediction by logistic regression, which can improve the classification of consumer preferences of high-tech products. Classification-JEL: O, O3, Q55 Keywords: Innovation, Sales Forecast, Marketing High-tech Products, Consumer Behavior, Economic Growth Journal:International Review of Management and Marketing Pages: 112-118 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3296/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3296/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-15 Template-Type: ReDIF-Article 1.0 Author-Name: Halilu Bello Rogo Author-Workplace-Name: School of Business Management (SBM), Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia, Author-Name: Halilu Bello Rogo Author-Workplace-Name: Department of Economics and Management Science Kano, Nigerian Police Academy Wudil, Box 3474 Kano, Nigeria, Author-Name: Mohd Noor Mohd. Shariff Author-Workplace-Name: School of Business Management (SBM), Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia, Author-Name: Muhammad Haroon Hafeez Author-Workplace-Name: School of Business Management (SBM), Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia. Title: Moderating Effect of Access to Finance on the Relationship between Total Quality Management, Market Orientation and Small and Medium Enterprises Performance: A Proposed Framework Abstract: This study proposed a framework for the moderating effect of access to finance (AF) on the relationship between total quality management (TQM), market orientation (MO) and small and medium enterprises (SMEs) performance in Nigeria. However, relatively few studies have attempted to consider the relationship between TQM, MO and SMEs performance. The majority of the studies conducted on the relationship between the construct have presented different findings. In order to bridge the gap, a moderating effect of AF is introduce or proposed based on the suggestions of the literature. The study is significant to policy makers, government, regulators, and financial institutions on the need to provide AF to the real and potential entrepreneurs for SMEs development in Nigeria. In addition, the study will serve as additional literature to few studies on SMEs performance particularly in emerging economies like Nigeria that has not been explored. Classification-JEL: L26, L84 Keywords: Access to Finance, Small and Medium Enterprises, Total Quality Management Journal:International Review of Management and Marketing Pages: 119-127 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3319/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3319/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-16 Template-Type: ReDIF-Article 1.0 Author-Name: Sergey Sergeevich Skobkin Author-Workplace-Name: Department of Hotel and Tourism Business, Plekhanov Russian University of Economics, Moscow, Russia Author-Name: Yana Andreevna Belavina Author-Workplace-Name: Department of Hotel and Tourism Business, Plekhanov Russian University of Economics, Moscow, Russia Author-Name: Kalita Gleb Vadimovich Author-Workplace-Name: Department of Hotel and Tourism Business, Plekhanov Russian University of Economics, Moscow, Russia. Title: Methodological Approaches to the Formation of the Quality Management System for Hotels in Russian Federation Abstract: The purpose of this article is to develop managerial methods of effective hotel operation in order to improve competitiveness on the basis of quality management. The current economic situation is characterized by significant changes in the behavior of the world markets, which entails the need to adapt to the new situation. In this situation, one of the necessary conditions for the formation of positive dynamics of the development of hospitality industry in Russian Federation is the creation and implementation of the quality management system (QMS) for hotels, which is the aim of this research work. Authors propose to achieve this goal by solving following tasks: (i) To improve management activities of enterprises in hospitality industry in order to increase their competitiveness; (ii) to develop QMS, which can serve as a basis of appropriate management model of enterprises in hospitality industry; (iii) to propose effective quality control methods in hotel operations. An important role in this context is given to effective management, which ensures the necessary conditions for the formation of services that represent value to the consumer. Classification-JEL: L15, M1 Keywords: Hotel Management, Quality Management System, Effective Hotel Operation Journal:International Review of Management and Marketing Pages: 128-136 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3377/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3377/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-17 Template-Type: ReDIF-Article 1.0 Author-Name: Meyske A. Rahantoknam Author-Workplace-Name: Fisheries Agribusiness Study Program, Tual State Fisheries Polytechnic, Indonesia, Author-Name: Meyske A. Rahantoknam Author-Workplace-Name: Laboratory of Fisheries Product Marketing, Tual State Fisheries Polytechnic, Indonesia, Author-Name: Wellem A. Teniwut Author-Workplace-Name: Fisheries Agribusiness Study Program, Tual State Fisheries Polytechnic, Indonesia, Author-Name: Anna M. Ngabalin Author-Workplace-Name: Fisheries Agribusiness Study Program, Tual State Fisheries Polytechnic, Indonesia. Title: Loyalty or Inertia? Customer Perspective on Traditional Micro-retailing of Fisheries Commodities in Small Islands Coastal Area Abstract: The traditional micro-retailing market its existence today threatened by the strong penetration of supermarkets, the condition does not occur only in big cities in developed country but also in development country such as rural coastal area. In order to measure the sustainability and durability on existence of the traditional wet market against rapid penetration of supermarket then study to investigate whether the customer who shop wet product on traditional market categories as loyal or inertia (spurious loyalty) is necessary. This research conducted in the Kei Islands which is rural coastal area in Indonesia with respondents were customers who shop wet product on the traditional micro-retail market for at least four times in a month. Using the structural equation modeling, the results of this research showed that customer who buy fisheries wet product on the traditional micro-retail market in Kei Islands were identified as spurious loyalty or inertia. Implication of this result for local governments need to tightening regulation to prevent supermarket penetration especially in rural area and for seller (fishermen and aquaculture farmers) to increase their brand image by maintaining the consistency of quantity and quality of their product to keep their current customers against penetration of supermarket. Classification-JEL: M31 Keywords: Traditional Micro-retailing Market, Fisheries Commodity, Rural Coastal Areas Journal:International Review of Management and Marketing Pages: 137-144 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3433/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3433/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-18 Template-Type: ReDIF-Article 1.0 Author-Name: Alexey V. Bataev Author-Workplace-Name: Graduate School of State and Financial Management, Institute of Industrial Management, Economics and Trade, Peter the Great St. Petersburg Polytechnic University, Saint-Petersburg, Russia Title: Innovative Forms of Remote Service in Russian Banks: Mobile Banking Abstract: The paper deals with development a new form of clients’ remote banking - mobile banking. The main tendencies and perspectives of mobile banking development in Russia are studied. The main criteria by which mobile banking applications are programmed are reviewed. The analysis of used operating systems for mobile banking applications is carried out. The aspects related to security issues of mobile applications for banks are considered. The volume of stolen money from clients who use mobile banking is analyzed. Classification-JEL: G21, O31 Keywords: Financial Institutions, Mobile Banking Applications, Operating Systems, Security Journal:International Review of Management and Marketing Pages: 145-149 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3437/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3437/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-19 Template-Type: ReDIF-Article 1.0 Author-Name: Zaid Alfayad Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia, Author-Name: Lily Suriani Mohd Arif Author-Workplace-Name: Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia Title: Employee Voice and Job Satisfaction: An Application of Herzberg's Two-factor Theory Abstract: The purpose of this empirical paper is to provide an understanding of the role of practicing employee voice in improving job satisfaction levels through the application of Herzberg two-factor theory. A cross-sectional design using a questionnaire was collected from 300 non-managerial employees at one of the largest private organizations in Jordan. Confirmatory factor analysis was executed to confirm the fitness of data to the proposed hypothesized model. Discriminant and convergent validity along with composite reliability were estimated to ensure the validity and the reliability of the instrument. Finally, structural equation modeling (SEM) byAmos was used to test the proposed hypothesis of the study. The findings reported a positive relationship between employee voice and job satisfaction. It indicates that the acknowledgment of employee voice creates a motivational environment which improves job satisfaction levels. Therefore, organizations need to reinforce and support employees’ expression of ideas which may contribute to the growth of organizational effectiveness. Classification-JEL: M0, M12 Keywords: Employee Voice, Job Satisfaction, Herzberg Theory, Structural Equation Modelling Journal:International Review of Management and Marketing Pages: 150-156 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3342/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3342/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-20 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Shukri Yazid Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Tengku Faris Fakhri Tengku Adnan Author-Workplace-Name: Research Intitute for Islamic Products & Civilisation, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Adbullah Aziz Abdullah Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Wan Norhayate Wan Daud Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Fauzilah Salleh Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Mohd Rasid Husin Author-Workplace-Name: School of Finance and Banking, Universiti Utara Malaysia, Malaysia. Title: Flood Risk Mitigation: Pressing Issues and Challenges Abstract: The increase number of natural disasters that struck the world gives damaging impacts to the people and properties. This paper attempts to examine crucial pressing issues and challenges in mitigating flood losses and loss of lives in Malaysia. Only qualitative approach is used to address these pressing issues and challenges of natural disaster. Kelantan is one the states in the east coast of Malaysia that experienced the highest loss of properties and infrastructure in 2014 massive flood. Semi-structured interview was designed and used to collect data from six government agencies in the state of Kelantan. These agencies were, Kelantan State Education Department, Kelantan State Department of Rescue and Fire Brigade, Kelantan State Health Department, Local Authority of Kuala Krai, Kelantan State Social and Welfare Department and Kelantan State Police Contingent. The finding of the study revealed that were eight pressing issues and four challenges. The eight pressing issues are flood preparations, lack of rescuers, lack of awareness, communication difficulty, lack of assets for rescue, transportation issues, the absence of food supply, and other constraints. On the other hand, the challenges are lack of provisions, redevelopment, the social and economic situation, and trauma. These pressing issues and challenges need to be seriously addressed by the State and Federal level of Government of Malaysia so that future natural disaster like the 2014 flood can be managed in a much more prepared way or manner. Classification-JEL: F52, H84, Q54 Keywords: Disaster Risk Reduction, Natural Disaster, Flood, National Security Council Directive 20, Malaysia, Pressing Issues, Challenges Journal:International Review of Management and Marketing Pages: 157-163 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3353/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3353/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-21 Template-Type: ReDIF-Article 1.0 Author-Name: Rajendran Muthuveloo Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia, Author-Name: Teoh Ai Ping Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia Title: RACE: The Theory of Emergence for Strategic Entrepreneurship Abstract: This paper discusses the theory of emergence for strategic entrepreneurship, RACE. It explains the importance of contemplation in developing entrepreneurship among leaders, which would be crucial in attaining strategic agility that is needed for organizational sustainability. One of the difficulties in developing entrepreneurship is due to inability to breakthrough from social needs to self-esteem needs. RACE highlights that contemplation enable individuals to fulfill their self-esteem needs and move towards operating from superconscious mind which enables creativity. Creativity is the link between superconscious mind and universal energy. Through this link, individuals would be able to discover and recover novel ideas that will be beneficial for human kind and crucial for organizational sustainability. Classification-JEL: M130 Keywords: Theory, Entrepreneurship, Emergence, Contemplation, Creativity, Entrepreneurial, Strategic Agility Journal:International Review of Management and Marketing Pages: 164-168 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3462/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3462/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-22 Template-Type: ReDIF-Article 1.0 Author-Name: Oladapo Rasul Author-Workplace-Name: Department of Business Administration, Cyprus International University, North Cyprus, Author-Name: Festus Victor Bekun Author-Workplace-Name: Department of Economics, Eastern Mediterranean University, North Cyprus Author-Name: Seyi Saint Akadiri Author-Workplace-Name: Department of Economics, Eastern Mediterranean University, North Cyprus. Title: The Impact of Self-efficacy on International Student Entrepreneur Intention Abstract: Entrepreneur self-efficacy is the level to which people perception of their capacities to successfully perform the various roles and tasks of entrepreneurship (Chen et al., 1998; De Noble et al., 1999; French, 2009). The research sampled students from two universities in Cyprus. The data was collected through a questionnaire. Statistical Package for Social Science software was used for data analysis. It was discovered that, in exception of motive toward business success and status in the society, emerging small and medium size enterprise do not have motive for economic growth, though the significant relationship between status in the society and self-efficacy were discussed. Conclusively, there exist a negative relationship between selfefficacy and desire for status among entrepreneurs. Classification-JEL: M1, M13, P31 Keywords: Entrepreneur, Self-efficacy, Start-up Journal:International Review of Management and Marketing Pages: 169-174 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3141/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3141/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-23 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Minh Ha Author-Workplace-Name: Graduate School, Ho Chi Minh City Open University, Vietnam, Author-Name: Nguyen Thi Dung Author-Workplace-Name: Graduate School, Ho Chi Minh City Open University, Vietnam. Title: To Study Consumers’ Use of Information on Food Labels in Vietnam Abstract: The information on food labels is an important source to guide consumers in making choices of food. The objective of this study is to analyze factors affecting consumers’ awareness of food labeling information. The survey was conducted among 375 people with age of above 18-year-old in Vietnam. Using the method of descriptive statistical analysis, testing the reliability of scale (Cronbach’s alpha), exploratory factor analysis, and multivariate regression analysis, the results showed that there are 04 factors affecting consumers’ intention of using the information on food labels: Attitudes toward information on food labels, effect of society, perceived behavioral control, and concern about diet-health. In addition, the customers’ intention of using the information on food labels has a positive impact on their use behavior of information on food labels. Classification-JEL: L66, M Keywords: Food Labels, Intention, Behavior, Using Information on Food Labels Journal:International Review of Management and Marketing Pages: 175-182 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3442/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3442/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-24 Template-Type: ReDIF-Article 1.0 Author-Name: Wan Zuriati Wan Zakaria Author-Workplace-Name: School of Maritime Business and Management, University of Malaysia Terengganu, 21030 Kuala Nerus, Terengganu, Malaysia, Author-Name: Norazlina Ilias Author-Workplace-Name: Centre for Fundamental and Liberal Education, University of Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia, Author-Name: Norlidawahi Wahab Author-Workplace-Name: Centre for Fundamental and Liberal Education, University of Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia Title: A Survey on the Impact of Accounting Information System on Tasks Efficiency: Evidence from Malaysian Public Sector Agencies Abstract: The purpose of the study is to assess the impact of accounting information system (AIS) on the users’ tasks efficiency. The tasks efficiency is an important construct for measuring system success or effectiveness. It is because an effective system would assist and support users in performing their tasks efficiently. In the study, AIS is referred to the computerized AIS, which was developed for facilitating organizations to gather, store and disseminate data for the purpose of planning, controlling, coordination, analysis and decision-making. The study was conducted using a set of questionnaire distributed to the users of AIS in selected Malaysian public sector agencies. The findings led to the conclusion that the current AIS used has significant impact on their tasks efficiency on the typical processes related to budgeting, financial reporting, auditing and financial controlling in the agencies. Classification-JEL: M3 Keywords: Tasks Efficiency, Accounting Information System, Public Sector Agencies Journal:International Review of Management and Marketing Pages: 183-190 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3246/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3246/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-25 Template-Type: ReDIF-Article 1.0 Author-Name: Yahya Ali Al-Matari Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Sulaiman Abdullah Saif Mohammed Author-Workplace-Name: School of Economics, Finance and Banking, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: Tunku Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Malaysia, Amran University, Yemen. Title: Audit Committee Activities and the Internal Control System of Commercial Banks Operating in Yemen Abstract: This study primarily aims to investigate the impact of audit committee (AC) effectiveness on the internal control system of commercial banks through the use of four of its characteristics namely AC meetings, meeting frequency between AC and internal auditors (IAs), AC reviews and internal audit proposals and lastly, AC reviews of the internal audit results. The study results were obtained by using data gathered from the Yemeni commercial banks through the questionnaire survey method. A total of 88 usable questionnaires out of 170 questionnaires distributed to 17 commercial banks were considered suitable for analysis. The results showed that the AC effectiveness, represented by meetings frequency between AC and IAs, AC reviews of the internal audit proposals, and audit reviews of the internal audit significantly related to the commercial banks performance. Literature regarding AC characteristics that are relevant to the present study was reviewed, and practical implications as well as recommendations for future studies were provided towards the end of the study. Classification-JEL: G34, M4 Keywords: Corporate Governance, Ýnternal Audit, Audit Committee, Ýnternal Control System, Yemen Journal:International Review of Management and Marketing Pages: 191-196 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2899/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2899/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-26 Template-Type: ReDIF-Article 1.0 Author-Name: Aihie Osarenkhoe Author-Workplace-Name: Department of Business and Economic Studies, University of Gavle, Gävle, Sweden, Author-Name: Mabel Birungi Komunda Author-Workplace-Name: Department of Marketing and International Business, Makerere University Business School, Kampala, Uganda Author-Name: Jotham Mbiito Byarugaba Author-Workplace-Name: Department of Marketing and International Business, Makerere University Business School, Kampala, Uganda Title: Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty Abstract: Aims to examine the mediating role of service quality (SQ) in customer complaint behaviour (CCB) and customer loyalty (CL). Adopts a quantitative cross-sectional research design and uses the MedGraph program, Sobel tests and the Baron and Kenny method to test for mediation effect of SQ on the relationship between CCB and CL. SQ is a significant mediator in the relationship between CCB and CL of Ugandan mobile phone subscribers. Adding SQ to the relationship boosts the relationship between CCB and CL by 45% among the mobile phone subscribers studied. Findings suggest that when SQ is low, a high level of CL may not be attained among mobile phone subscribers. Managers, policy-makers, and mobile telephone companies should advocate and strive for improvements across all dimensions of SQ to boost the loyalty of cell phone customers. This study is the first to test the mediating role of SQ in the relationship between CCB and CL among mobile phone subscribers in a developing nation context. Contributes to the positive significant influence of SQ in enhancing the level of CL based on CCB. Classification-JEL: D1, L15 Keywords: Customer Complaint Behaviour, Service Quality, Customer Loyalty Journal:International Review of Management and Marketing Pages: 197-208 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3309/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3309/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-27 Template-Type: ReDIF-Article 1.0 Author-Name: Hasnizam Shaari Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia Author-Name: Intan Shafinaz Ahmad Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia Title: Brand Resonance Behavior among Online Brand Community Abstract: Brand commitment studies had gained considerable attention in today’s marketing practices. Sustaining the brand competitive advantages become challenging especially in the context of digital marketing. Development of Web 2.0 that enables interactive communication had offered a new mechanism for owner of the brand to strengthen the bond among their admirers and users via online brand community. Attitude and behavior of online brand community members can be crucial to overall brand competitive advantage. This is because brand image and reputation can be praised or tarnished just by one click from the members. Hence, owner of the brand should understand how online brand community commitment could affect overall brand performance. This study attempts to examine how brand trust and brand community commitment among online brand community will affect their brand resonance behavior namely brand referral and intention to purchase new product of the brand in the future. The study among 167 members of online brand community indicate that brand trust and brand community commitment play a significant roles in determining brand community behavior such as brand referral and intention to purchase new product. Discussion and recommendation for future research direction also were discussed in this article. Classification-JEL: M31, M37 Keywords: Online Brand Community, Brand Resonance Behavior, Brand Loyalty Journal:International Review of Management and Marketing Pages: 209-215 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3455/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3455/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-28 Template-Type: ReDIF-Article 1.0 Author-Name: Rashidah Mohamad Ibrahim Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia, Author-Name: Mazuri Abd Ghani Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia, Author-Name: Noorul Hafizah Hashim Author-Workplace-Name: Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia, Author-Name: Aziz Amin Author-Workplace-Name: Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia Title: Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency Abstract: Local Government (LG) being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers, LG has yet to meet the public expectations as many complaints have being filed towards its operational issues as evidenced from statistical data from Public Complaint Bureau (PCB). Thus, in responding to PCB statistics and lack in-depth research on LG, this paper aims to investigate the relationship between leader-member exchange (LMX) and Organizational Citizenship Behaviors (OCB) among LG’ employees working in Southern region of Malaysia. Multiple regression analysis from a data set of 222 respondents, after factor analysis, revealed that LMX-affect respect and LMX-contribution have positive impact towards OCB while LMX-loyalty was found to be insignificant. A moderate 54% of variance in OCB has been explained. This study has provided empirical insights in supporting social exchange theory that quality LMX relationship has the ability to invoke OCB readiness. Due to LG constant interactions with the public, enhancement in dyadic relationship can help in reducing the level of complaints and towards improving the much needed operational efficiency. Classification-JEL: H70, L20 Keywords: Organizational Citizenship Behavior, Local Government, Leader-Member Exchange Journal:International Review of Management and Marketing Pages: 216-221 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3385/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3385/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-29 Template-Type: ReDIF-Article 1.0 Author-Name: Ai Ping Teoh Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia, Author-Name: Kaih Yeang Lee Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia Author-Name: Rajendran Muthuveloo Author-Workplace-Name: Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia. Title: The Impact of Enterprise Risk Management, Strategic Agility, and Quality of Internal Audit Function on Firm Performance Abstract: This paper examines the relationship of enterprise risk management (ERM) implementation to firm performance, the mediating role of strategic agility and moderating role of quality of internal audit function (QIAF) in this relationship among Malaysian public listed companies (PLCs). ERM implementation was conceptualized with the elements in COSO (2004) ERM integrated framework, and firm performance was measured by financial and non-financial indicators. Atotal of 137 responses were obtained through questionnaire from PLCs in main market of Bursa Malaysia. The empirical findings of the study suggest that ERM implementation has a significant relationship to firm performance and strategic agility significantly mediate the relationship. However, QIAF does not significantly moderate the relationship between ERM implementation and firm performance. Low response rate presents a challenge to generalize the content to all PLCs in Malaysia. Due to time and cost constraints this study did not acquire any secondary data and interviews which may provide further in-depth findings related to the research. In this study ERM framework as an integrative risk management has been recognized as the contributor to the firm performance of sample companies. PLCs, securities commission and institute of internal auditors Malaysia will benefit from the findings of this study Classification-JEL: M420, M190 Keywords: Enterprise Risk Management, Strategic Agility, Internal Audit Function, Firm Performance, Malaysia Journal:International Review of Management and Marketing Pages: 222-229 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3463/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3463/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-30 Template-Type: ReDIF-Article 1.0 Author-Name: Dedi Hadian Author-Workplace-Name: School of Economic, Pasundan, Bandung, Indonesia. Title: The Relationship Organizational Culture and Organizational Commitment on Public Service Quality; Perspective Local Government in Bandung, Indonesia Abstract: Literature studies prove the importance the role of organizational culture (OC) and organizational commitment that contribute to organizational performance, but it is a few links to the quality of public services. This study was conducted to contribute in cultural studies’ organizations and organizational commitment to public service. The research object of government organizations in the city of Bandung, Indonesia with a sample of 187 employees with proporsionate cluster random sampling technique. Data were analyzed using structural equation modeling partial least squares. The results showed that OC and organizational commitment significantly influence the quality of public services. This suggests that policy makers in Bandung local goverment, Indonesia should be able to improve OC and organizational commitment to public service that is accepted by society can run optimally Classification-JEL: H83, M14, M38 Keywords: Organizational Culture, Organizational Commitment, Public Service Quality Journal:International Review of Management and Marketing Pages: 230-237 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3355/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3355/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-31 Template-Type: ReDIF-Article 1.0 Author-Name: Ganesh Prasad Neupane Author-Workplace-Name: Norwegian School of Economics, Norway Title: Heuristics as an Aid to Inter-organizational Value Creation Abstract: The purpose of this paper is to analyze the moderating effects of heuristics on the relationship between asset specificity, formal contracting/relational contracting and value creation. More importantly, this paper explores the role of heuristics on the inter-organizational relationships. An integrative theoretical framework is proposed, grounded on literature review on transaction cost economics and heuristics. Then, the relationships between heuristics, asset specificity, formal contracting/relational contracting and value creation are analyzed, using the proposed theoretical framework. Heuristics has different implications to the choice of governance mechanisms (formal contracting and relational contracting) and value creation. Moreover, this work develops hypotheses indicating how heuristics moderates the relations between these constructs and highlights future research directions relating to inter-organizational relationships. Heuristics, assets specificity and governance mechanisms alone have limited capacity of improving inter-organizational value creation, but combined they can support improvement initiatives. Nevertheless, heuristics, assets specificity and governance mechanisms can also suppose some novel obstacles to effective inter-organizational value creation. Several studies have analyzed value creation in the inter-organizational relationships, but, to the best of our knowledge no study has focused on the role of heuristics. This work can draw attention of the managers by making them aware of how important is heuristics as a decision-making tool which can influence governance of asset specificities Classification-JEL: M30, M31 Keywords: Transaction Cost Economics, Supplier-manufacturer Relationship, Strategy, Governance, Social Factors Journal:International Review of Management and Marketing Pages: 238-244 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3740/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3740/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-32 Template-Type: ReDIF-Article 1.0 Author-Name: Katarína Stachová Author-Workplace-Name: Department of Management, School of Economics and Management in Public Administration in Bratislava, Furdekova 16, 85104 Bratislava, Slovak Republic Author-Name: Zdenko Stacho Author-Workplace-Name: Department of Management, School of Economics and Management in Public Administration in Bratislava, Furdekova 16, 85104 Bratislava, Slovak Republic Title: Level of Focus of Organizations Operating in Slovakia on Flexible Organizational Structure Abstract: Flexible organisational structure is characterised by the creation of temporary units (teams) within a basic departmental structure to solve a particular difficult task, important for the organisation and limited by time. It can be stated on its grounds that team work is the basis of innovative organisation operation. However, fact that organisations most often use individuals and not the creation of a team specialised in the given issue in solving of new, important and demanding projects and tasks sounds negative. If organisations want to create so called innovative environment, it is necessary to focus on organisational structure, while it is necessary to realise that different organisational structures are appropriate for different types of organisations. Presumption which was the basis of our analysis of organisational structure flexibility was the fact that organisational flexibility results from its ability to respond to changing conditions and new situations. Therefore, we monitored the frequency of characteristics like adaptation of organisational structure to changing conditions and delegation of operational decisions to line managers. However, the research implied that only a smaller part of organisational structures of the analysed organisations fulfills these characteristics. Classification-JEL: E24, J24, C44, O15, M12 Keywords: Flexible Organisational Structure, Innovative Environment, Analyse, Organisations Journal:International Review of Management and Marketing Pages: 245-250 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3419/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3419/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-33 Template-Type: ReDIF-Article 1.0 Author-Name: Murad Ali Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas Bandar Seri Iskandar, Tronoh 31750, Perak, Malaysia Author-Name: Raja Ahmad Iskandar Bin Raja Yaacob Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas Bandar Seri Iskandar, Tronoh 31750, Perak, Malaysia Author-Name: Mohd Nuri-Al-Amin B. Endut Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas Bandar Seri Iskandar, Tronoh 31750, Perak, Malaysia. Title: The Influence of Individual Characteristics towards the Use of Social Media as a Learning Tool: An Empirical Analysis Abstract: The advent of social media (SM) has significantly changed the entire landscape of information accessing and sharing which is more horizontal, single tired and with multilateral manner. This platform empowered every individual to create, access interact, and share their information online. This fastgrowing use of these applications in a short period of time is because of youth and students and can facilitate them in different types of communication and learning. However, students considered these applications as a source of entertainment and use it substantially for their social interaction. This attitude of Young’s and students has turned these facilities into a source of distraction, which diverts their attention from their effective learning. The prior research has formally declared that SM have the potential to improve student learning and academic activities, even though, less effort has been made to know the student’s perception of these applications for learning purposes. The current study has been carried out with the objective to inquired student’s psychological characteristics in respect to the acceptance of these applications for learning purposes. Data for this current research was collected from top five research universities Malaysia. Applying big five framework of McCrae and Costa (1987) as a theoretical approach, our finding shows that student’s psychological characteristics are positively and significantly affect their use of SM application for learning and academic purposes. Furthermore, future directions are also suggested Classification-JEL: D83 Keywords: Individual Characteristics, Personality, Social Media, Social Learning, Information Sharing Journal:International Review of Management and Marketing Pages: 251-256 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3014/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3014/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-34 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Rishad Faridi Author-Workplace-Name: Department of Marketing, College of Business Administration, Prince Sattam bin Abdulaziz University, Al Kharj, Kingdom of Saudi Arabia Author-Name: S. M. Arif Author-Workplace-Name: Global Human Resource Professional & Educationist, New Delhi, India, Author-Name: Harish Kumar Author-Workplace-Name: Business Administration, Department of Management Studies, Guru Ghasidas Vishwavidyalaya (A Central University), Bilaspur, Chhattisgarh, India. Title: Mapping the Terrain of Business Education Abstract: Business education is one of the most sought-after and widely appreciated branches of higher education. It ropes in discipline and dedication in equal measure while imparting teaching and learning. It stimulates economic rollout and business culture with a view to enhancing the interest of all the stakeholders. In the nineties, business education was more focused on imparting state of art education which greatly enhanced overall performance and perception of business as an academic discipline. Today it has widened its horizon to withstand the challenges posed by globalization, open innovation, corporate renewal and venturing. The scenario has changed drastically; emphasis on functional business is now replaced with working with cross multi discipline teams, and here technology plays major role not only in business education but also in higher education. Business education focuses on identifying opportunities in technology entrepreneurship, and commercial employability skills these are traits required by the industries. This research paper will identify and clearly spell out a futuristic approach of business education approximately a decade from now, by visualizing and analyzing the shift of business education direction through analyzing the past and present scenario in business schools. Classification-JEL: M0, M1, O3 Keywords: Business Education, Collaborative, Fresh Thinking, Stakeholder Journal:International Review of Management and Marketing Pages: 257-264 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3344/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3344/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-35 Template-Type: ReDIF-Article 1.0 Author-Name: Olabode Adeleke Oyewunmi Author-Workplace-Name: Covenant University, Ogun State, Nigeria Author-Name: Omotayo Adewale Osibanjo Author-Workplace-Name: Covenant University, Ogun State, Nigeria Author-Name: Hezekiah Oluwabusayo Falola Author-Workplace-Name: Covenant University, Ogun State, Nigeria Author-Name: Olusola Joshua Olujobi Author-Workplace-Name: Department of Business Management, Covenant University, Ogun State, Nigeria. Title: Optimization by Integration: A Corporate Governance and Human Resource Management Dimension Abstract: Contemporary business entities that are keen to achieve measurable growth can no longer rely on inflexible corporate management frameworks for running their affairs. This viewpoint is adduced in the light of the emergence and re-emergence of unpredictable and likewise complex operating contexts. Notwithstanding the connected legal, financial, economic and social issues; business concerns must devise innovative ways to sustain holistic performance levels. Moreover, corporate and regulatory interests must collaborate to effectively mitigate corporate failures attributable to various business concerns. In furtherance of the debate on the nexus between corporate governance and human resource management, this paper presented a conceptual model that aggregates specific aspects of business processes that synergizes both concepts. Practical perspectives on the interrelatedness between corporate governance and human resource management provide a veritable basis to explore the theme of this paper. The paper opined that an appropriate balance must be achieved with regards to identifiable and fundamental aspects of the corporate structure and process. It was recommended that a diverse model of corporate integration enhances the functionalities of the corporate entity; facilitates optimization processes, thereby contributing to long term sustainability and growth.The central role of human actors in the governance of business entities is also duly emphasized, as this viewpoint underlies the essence of integrating the two concepts in general and specific terms. Classification-JEL: M12, M21, M54 Keywords: Corporate Governance, Human Resource Management, Corporate Strategy Journal:International Review of Management and Marketing Pages: 265-272 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3784/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3784/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-36 Template-Type: ReDIF-Article 1.0 Author-Name: Fayaz Ahmad Lone Author-Workplace-Name: College of Business Administration, Prince Sattam Bin Abdulaziz University, Saudi Arabia, Author-Name: Ebraheem Mohamad Aldawood Author-Workplace-Name: College of Science and Humanities, Prince Sattam Bin Abdulaziz University, Saudi Arabia Author-Name: Ulfat Rashid Bhat Author-Workplace-Name: College of Science and Humanities, Prince Sattam Bin Abdulaziz University, Saudi Arabia. Title: Comparative Analysis of Customer Satisfaction towards Islamic and Conventional Banking: An Empirical Study from Saudi Arabia Abstract: Islamic banking is gradually emerging everywhere in the world. Half a century ago, Islamic banking was just a concept contained in books only, but today it is a success story not only in Muslim countries of Middle East but even in the UK and the USA. As customer satisfaction is the compulsory element of every kind of business so Islamic banking also has to pay more attention towards customer satisfaction. Modern banking system of Saudi Arabia is unique due to political and technological environment of this country. Both conventional and Islamic banks are working together in this country to maximize the customer satisfaction and profit margin. Customers have a choice to switch either type of banking (Islamic to conventional or conventional to Islamic); this has created a challenge for banks. To retain and attract the customers, banks have to adopt different services and strategies. In the present study, the level of customer satisfaction in both conventional and Islamic banks is measured through comparative study. Data were collected through a well-designed questionnaire on Likert’s five point scale from both Islamic and conventional banks of Saudi Arabia. Data were collected from four regions (Riyadh, Dammam, Makkah and Madinah) with the intention to represent the whole Saudi Arabia. After using independent samples t-test and one-way ANOVA, it has been found that customers are equally satisfied with both types of banks and also no difference of customer satisfaction was found from different regions. This is a good sign for Islamic banking as it is competing with a conventional banking system which has its long history. At the end suggestions for developing Islamic banking in Saudi Arabia were presented. Classification-JEL: G2 Keywords: Islamic Banking, Saudi Arabia, Customer Satisfaction, Conventional and Islamic Banking, ANOVA Journal:International Review of Management and Marketing Pages: 273-280 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3775/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3775/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-37 Template-Type: ReDIF-Article 1.0 Author-Name: Jae Jin Lee Author-Workplace-Name: College of Business Administration, Hankuk University of Foreign Studies, Korea, Author-Name: Sung-Jun Lee Author-Workplace-Name: College of International and Area Studies, Hankuk University of Foreign Studies, Korea Title: The Differences of Asian and Western Consumers’ Attitudes towards Brand Extensions by Information Types: Attributerelated versus Non-attribute-related Information Abstract: This study aims to empirically examine how Asian and Western consumers with different cultural backgrounds (holistic vs. analytic thinking) in different brand extension situations (high vs. low brand-extension fit) perceive two different types of brand extension information (attribute-related vs. non-attribute-related information). The previous brand extension studies have demonstrated that Asian consumers are considerably better in recognizing fit between parent brands and their extensions than Western consumers. However, only few studies have been conducted so far to investigate how firms can effectively communicate with consumers from different cultures when extending their existing brands. For that, an inter-subjects experiment consisting of 2 (high vs. low similarity with parent brands) *2 (attribute-related vs. non-attribute-related information) *2 (Asian vs. Western consumers) groups was conducted with the samples from South Korea, US, Canada and France (N = 393). As a result, Westerners tended to show more favor to attribute-related information than Asians when brand-extension fit was high. When brand-extension fit was low, however, Asians tended to show more favor to attribute-related information than Westerners. In addition, Asians overall showed more favor to low-similarity extensions compared to Westerners when non-attitude-related information was suggested. Classification-JEL: M3 Keywords: Holistic versus Analytic Thinking, Attribute-related versus Non-attribute-related Information, Brand Extensions, Brand-extension Fit Journal:International Review of Management and Marketing Pages: 281-290 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3506/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3506/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-38 Template-Type: ReDIF-Article 1.0 Author-Name: Abdo Ali Homaid Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Ali Yusob Md Zain Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Yahya Ali Al-Matari Author-Workplace-Name: Department of Banking and Risk Management, School of Economics, Finance and Banking, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Mohd Sobri Minai Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia, Author-Name: Fais Bin Ahmad Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia. Title: The Role of Customer-focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen Abstract: Microfinance, a tool to fight poverty and to promote economic development, has attracted the attention of governments, international organizations, and academicians across the globe. Although the literature provides substantial evidence on the significant effects of the customer-focused strategies such as Total Quality Management (TQM) and Market Orientation (MO) on organizational performance, research on the role of these factors in the context of microfinance is still too limited, and in the field of Islamic microfinance is even more neglected. Moreover, empirical research related to these factors has shown that the findings are not conclusive, indicating the need for further research in the area. Thus, this study aims at examining the roles of TQM and MO on Islamic Microfinance Institutions (MFIs) performance in Yemen which provides additional insights into the literature. Cross-sectional survey was employed, and questionnaires were administered to collect data from the branch managers of Islamic MFIs in Yemen. Out of 93 questionnaires distributed through a self-administered approach, 71 usable responses were used for the analysis. Partial least square-structural equation modeling was used and the results provide an empirical evidence of the significant roles of TQM and MO on the Islamic MFIs performance. The study is of great importance for academicians as it opens the door for further research into the area. It is also useful for practitioners as it provides empirical evidence on the significant roles of these strategies in achieving sustainability and better performance by Islamic MFIs in Yemen. These strategies are essential in establishing the platform for innovation to enable Islamic MFIs to develop and generate new Islamic financing products that satisfy Muslims entrepreneurs. Classification-JEL: G21, L1, M3 Keywords: Total Quality Management, Market Orientation, Islamic Microfinance Institutions Performance, Yemen Journal:International Review of Management and Marketing Pages: 291-299 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3776/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3776/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-39 Template-Type: ReDIF-Article 1.0 Author-Name: Margarita Khoteeva Author-Workplace-Name: Department of Philosophy, National Research Nuclear University (MEPhI), Kashirskoe Shosse, 31, Moscow, 115409, Russia Author-Name: Daria Khoteeva Author-Workplace-Name: Department of Philosophy, National Research Nuclear University (MEPhI), Kashirskoe Shosse, 31, Moscow, 115409, Russia. Title: Public-private Partnerships: A Solution for Infrastructure Development in the UK? Case Study of the London Underground Public-private Partnership Project Abstract: The article examines the role of public-private partnerships (PPPs) in infrastructure development in the UK through the analysis of the London Underground PPP project implemented in 1997-2008. The study is based on the theory analysis of the development of the concept of PPPs in the UK in the recent decades and the factual and statistical information regarding the events that led to the failure of the London Underground PPP project. The study is motivated by the question why the London Underground PPP project resulted as unsuccessful and if the reasons of failure can be attributed to other PPP infrastructure projects. The findings of the study illustrate the reasons for the failure of the London Underground PPP project and the lessons learned from it. The failure of the PPP project came from the combination of factors, such as poor conditions of infrastructure, lack of financial and risk management systems, poor corporate governance of the private sector company, public sector’s inability to manage the contract, and a tied supply chain. The findings have shown that the question of whether such failure can occur in other infrastructure development PPP project still remains open and needs to be closely assessed in each case. Classification-JEL: R4, H7, H1 Keywords: Public-private Partnerships, Infrastructure, Transport Journal:International Review of Management and Marketing Pages: 300-308 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3090/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3090/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-40 Template-Type: ReDIF-Article 1.0 Author-Name: Tri Minh Ha Author-Workplace-Name: Ho Chi Minh City Open University, 97 Vo Van Tan Street, District 3, Ho Chi Minh City, Vietnam Author-Name: Phuc Van Nguyen Author-Workplace-Name: Ho Chi Minh City Open University, 97 Vo Van Tan Street, District 3, Ho Chi Minh City, Vietnam Title: Factors Affecting Evaluation Influence in the Public Sector of Cam Lo District, Vietnam Abstract: This study seeks to answer what factors may affect evaluation influence in the public sector of Cam Lo District in Vietnam. Exploratory factor analysis (EFA) was used to extract factors that may affect evaluation influence. This procedure returned five factors, including involvement of evaluation partners, evaluation capacity, evaluation plans and methods, generation of evaluation report, and dissemination evaluation findings. Confirmatory factor analysis was used to verify whether the measured variables that were written to reflect the identified factors are reliable and valid. Path analysis was then conducted to investigate the relationships between the factors identified and evaluation influence. Survey data collected from 275 staff of in 2015 Cam Lo District highlight that two out of the five factors (i.e., evaluation capacity along with evaluation plans and methods) identified on the basis of the proposed conceptual framework have a statistically significant effect on evaluation influence Classification-JEL: J24, H70 Keywords: Evaluation Influence, Evaluation Use, Research on Evaluation, Theory of Evaluation Influence, Vietnam Journal:International Review of Management and Marketing Pages: 309-318 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3799/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3799/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-41 Template-Type: ReDIF-Article 1.0 Author-Name: Azamudin Badri-Harun Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas, Perak, Malaysia, Author-Name: Kamarul Ariffin Mansor Author-Workplace-Name: Faculty of Computer and Mathematical Science, Universiti Teknologi Mara, Kedah, Malaysia, Author-Name: Zullina Hussain Shaari Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas, Perak, Malaysia Author-Name: Md Radzi Zainol Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas, Perak, Malaysia, Author-Name: Amzairi Amar Author-Workplace-Name: Department of Management & Humanities, Universiti Teknologi Petronas, Perak, Malaysia. Title: Factors Influencing Students of Technology-based Universities to Become Entrepreneurs Abstract: Entrepreneurial activities, other than providing employment opportunity and help improved competitiveness, also becoming incubators of technological innovations. The investigation on factors influencing students of technology-based universities to become entrepreneurs is crucial as it enables the researcher to identify the contributing factors that might significantly influence these potential graduates to embark on entrepreneurial activities. In other words, the research could unravel the enabling factors of the undergraduate students to become entrepreneurs. The external elements being investigated were the role model and the role of the universities in promoting entrepreneurship. The study also focused on the internal elements which were views of achievement and views of personal control on the inclination to become entrepreneurs. The results of the analysis vary from one university to another. Nevertheless, the investigation reveals that for full data set, role model, views on achievement, and views on personal control have a positive significant relationship with an inclination of students to become entrepreneurs. Classification-JEL: J23, L26, I23 Keywords: Entrepreneurship, Entrepreneurial Mindset, Entrepreneurship Education Journal:International Review of Management and Marketing Pages: 319-325 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3473/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3473/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-42 Template-Type: ReDIF-Article 1.0 Author-Name: Nur Fadiah Binti Mohd Zawawi Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia, Author-Name: Sazali Abdul Wahab Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia. Author-Name: Abdullah Al Mamun Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia. Author-Name: Ghazali Bin Ahmad Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia. Author-Name: Syed Ali Fazal Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia, Title: Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia Abstract: The growth and transformation of the manufacturing sector all around the world has spurred on the demand for logistics services. These industries need logistics as the mobility medium to run the business process especially for road logistics transportation. The road logistics transportation is a key role to move goods from suppliers to customers in order to complete the logistics cycle. This situation has sparked congestion, which has caused delivery delay and rising costs. These two major effects of congestion have affected the business performance, for either the logistics service providers (LSPs) or the consignees. Thus, the purpose of this paper is to empirically examine the relationships of logistics capability, IT implementation, and innovation capability with the LSPs’ performance. Using the correlation and standard multiple regression analysis, the theoretical models and hypotheses in this study are tested based on empirical data gathered from 81 LSPs in the East Coast region registered with the Federation of Malaysian Manufacturers directory of Malaysian industries. The results reveal that logistics capability, IT implementation, and innovation capability have significant positive relationships with the LSPs’ performance. Among them, innovation capability contributes the most to the logistics performance in the East Coast region. This study has bridged the literature gap by providing empirical evidence and new insights on logistics performance using the Malaysian sample. Classification-JEL: L1, N7 Keywords: Information Technology, Innovation Capability, Logistics Capability, Performance Journal:International Review of Management and Marketing Pages: 326-336 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3820/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3820/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-43 Template-Type: ReDIF-Article 1.0 Author-Name: Elena S. Balashova Author-Workplace-Name: Peter the Great St. Petersburg Polytechnic University, Saint-Petersburg, Russia, Author-Name: Elizaveta A. Gromova Author-Workplace-Name: Peter the Great St. Petersburg Polytechnic University, Saint-Petersburg, Russia, Title: Breakthrough Effect of Combining Resource Management Models Abstract: Nowadays Russia is trying to overcome the difficult times, which are characterized by a complicated international situation, high level of turbulence in social and economic sphere and general uncertainty. In the conditions of extremely fierce competition, companies prefer to use a combination of business models with the aim to take the best from several concepts of management. The goal of this research is to analyze one of the model of modern resource management - “velocity” and to relate it to the current state of the Russian economy. Theoretical and practical aspects of the model are presented. Implementation of the “velocity” in the United Engine Corporation - Gas Turbines, Joint-stock Company is highlighted. This is one of the few examples of using above-mentioned concept in Russia. Summarizing, “velocity” can become a promising strategy in the context of the Russian economic situation and in general in the contemporary conditions of the world economic development. Classification-JEL: D22, L23, M11 Keywords: Velocity, Lean Production, Theory of Constraints, Six Sigma, Resource Management Journal:International Review of Management and Marketing Pages: 337-341 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3662/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3662/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-44 Template-Type: ReDIF-Article 1.0 Author-Name: Kamilah Ahmad Author-Workplace-Name: Department of Production and Operations Management, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Batu Pahat, 86400, Malaysia Title: The Implementation of Management Accounting Practices and its Relationship with Performance in Small and Medium Enterprises Abstract: There is scarce research into management accounting practices (MAPs) in small and medium-sized enterprises (SMEs) in the current literature. This study aims to explore the implementation of MAPs in SMEs and the relationship between MAPs and performance. A questionnaire survey was conducted among Malaysian SMEs in the manufacturing sector. The study demonstrates that the level of uptake of MAPs differs from traditional to more sophisticated approach. Costing system and performance measurement system (PMS) appear to be the common MAPs employed by the responding enterprises. Meanwhile, the sophisticated MAPs are frequently utilized by larger enterprises which is in line with the theoretical arguments of the effect of size in the adoption of MAPs. The findings also reveal that certain MAPs are found to have significant relationships with performance and these findings have reinforced the importance of MAPs in today’s organization. This study provides additional empirical evidences on MAPs in SMEs and their relationships with performance Classification-JEL: M4 Keywords: Small and Medium-sized Enterprises, Management Accounting, Manufacturing Sector, Malaysia Journal:International Review of Management and Marketing Pages: 342-353 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3394/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3394/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-45 Template-Type: ReDIF-Article 1.0 Author-Name: Siti Hasnah Hassan Author-Workplace-Name: School of Management, Universiti Sains Malaysia, Malaysia Author-Name: T. Ramayah Thurasamy Author-Workplace-Name: School of Management, Universiti Sains Malaysia, Malaysia Author-Name: Wai Yee Lo Author-Workplace-Name: School of Management, Universiti Sains Malaysia, Malaysia Title: E-lifestyle, Customer Satisfaction and Loyalty among Mobile Subscribers in Thailand Abstract: This paper aims at assessing the relationship between e-lifestyle, customer satisfaction (CS), and loyalty among mobile service subscribers in Thailand. The results reveal that e-lifestyle has a substantial effect on CS. Subsequently, CS affects strongly on consumer loyalty towards telecommunication service providers. Moreover, CS mediates the relationship between e-lifestyle and consumer loyalty. The study concludes that e-lifestyle has to be integrated into marketing strategies and customer relationship management in order to sustain consumer loyalty. From a practical point of view, the findings of this study could be used to inform businesses, particularly those in the telecommunication services industry in developing countries on the ways of enhancing CS and loyalty Classification-JEL: M30, M31, M37 Keywords: Customer Satisfaction, E-lifestyle, Loyalty Journal:International Review of Management and Marketing Pages: 354-362 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3537/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3537/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-46 Template-Type: ReDIF-Article 1.0 Author-Name: Meryem Aybas Author-Workplace-Name: Department of Management, Faculty of Economics and Administrative Sciences, Kafkas University, Kars, Turkey, Author-Name: Ahmet Cevat Acar Author-Workplace-Name: Turkish Academy of Sciences, Ankara, Turkey Title: The Effect of Human Resource Management Practices on Employees’ Work Engagement and the Mediating and Moderating Role of Positive Psychological Capital Abstract: This study proposes and investigates a model of psychological capital as a mediator and moderator in human resource (HR) practices-employee work engagement relationship. Although there have been a lot of researches on the relationship between HR practices and individual and organizational outcomes, how occur this relationship is still unclear. In order to advance our knowledge about this relationship, there is need to investigate possible mediating and moderating variables that effective on it. To test developed model, we collected data from 590 white-collor employees who are working in private companies from different sectors in Turkey. As a result of this study the effects of motivation and skill enhancing HR practices on work engagement are significantly partial mediated by psychological capital but not moderated. On the other hand the effects of opportunity enhancing HR practices and working conditions on work engagement are significantly partial mediated and moderated by psychological capital at the same time. Classification-JEL: M12, M50, M54 Keywords: Human Resource Management Practices, Work Engagement, Positive Psychological Capital Journal:International Review of Management and Marketing Pages: 363-372 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3534/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3534/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-47 Template-Type: ReDIF-Article 1.0 Author-Name: Suba Ranjini Nadaraja Author-Workplace-Name: Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM, Serdang, Selangor, Malaysia Author-Name: Mazlina Mustapha Author-Workplace-Name: Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM, Serdang, Selangor, Malaysia Title: Ethical Sensitivity of Accounting Students: Evidence from Malaysia Abstract: The goals of ethics education include the fostering of awareness about ethical components in managerial decision making and assist the students to apply ethical analysis to daily business activities. It is claimed that the inclusion of ethics in accounting curriculum can give students guidance as to how to deal with the real business situations. This paper investigates the importance of ethical sensitivity of accounting students and how ethics education would affect them. Specifically, it attempts to examine how attending ethic classes would affect their decision making. Questionnaires were distributed to 114 final year accounting students at the beginning of the semester (pre) and at the end of the semester (post). Interviews were also conducted to understand the issues of the study. Paired sample t-tests were employed to analyze the data. The results appear to suggest that the final year accounting students understand the importance of ethics in general. The paired sample t-tests results show that after attending the ethic classes, their ethical sensitivity improved. However, when they were given some ethical situations to assess, the students indicated that they possessed moderate ethical sensitivity for both pre and post results. Classification-JEL: I290, I230, M490 Keywords: Accounting Students, Ethics, Ethics Education, Ethical Sensitivity Journal:International Review of Management and Marketing Pages: 373-378 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3520/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3520/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-48 Template-Type: ReDIF-Article 1.0 Author-Name: Shahid Rasool Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Kuching, Sarawak, Malaysia, Author-Name: Asif Ayub Kiyani Author-Workplace-Name: Faculty of Management and Human Resources, National University of Science and Technology, Islamabad, Pakistan Author-Name: Fadilah Binti Siali Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Kuching, Sarawak, Malaysia Author-Name: Hiram Ting Author-Workplace-Name: Institute of Borneo Studies, Universiti Malaysia Sarawak, Kuching, Sarawak, Malaysia Author-Name: Mahani Mohammad Abdu Shakur Author-Workplace-Name: Faculty of Economics and Business, Universiti Malaysia Sarawak, Kuching, Sarawak, Malaysia. Title: Consumer Innovativeness in Consumer - Company Relationship and Mediating Role of Consumer Value: An Empirical Study of Cell Phone Users in Pakistan Abstract: The aim of this study is to find out the relationship between the company image, company trust, consumer value and consumer innovativeness behavior. It focuses on how the company image and company trust influence the consumer value and consumer innovativeness behavior with respect to consumer independent judgment making and consumer novelty seeking. The research design of the study was cross-sectional and exploratory. The data were collected through a questionnaire from university students who were cell phone users. Consumer value has partially mediated between company image, company trust and consumer innovativeness behavior. The results showed the significant impact of company image and company trust on consumer innovativeness behavior rather than consumer value. Marketing manager and policy makers are willing to pay much attention to increase to the maximum consumers of their company’s products. Cell phone companies demand young buyers who are frequently changing their cell phones. Hence, this study gives a new aspect to enhance the cell phone consumer with the help of increasing the company image and company trust, instead of focusing on consumer values. Classification-JEL: D1, M3 Keywords: Company Image, Company Trust, Consumer Value, Consumer Innovativeness Behavior Journal:International Review of Management and Marketing Pages: 379-388 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2752/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2752/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-49 Template-Type: ReDIF-Article 1.0 Author-Name: Vilani Sachitra Author-Workplace-Name: Department of Commerce, Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka & Management and Science University, Malaysia, Author-Name: Siong-Choy Chong Author-Workplace-Name: Finance Accreditation Agency, Malaysia Title: Relationships between Institutional Capital, Dynamic Capabilities and Competitive Advantage: Empirical Examination of the Agribusiness Sector Abstract: Resource-based view (RBV) is based on the economic rent concept which explains sources of competitive advantage (CAd) at firm level. The RBV lacks a causality chain between resources and CAd which calls for further examination along with dynamic capabilities possessed by firms. This study aims to determine the relationship between institutional capital (IC), dynamic capabilities and CAd of agribusiness firms, more specifically the minor export crop farms, at the same time contending that the relationship between IC and CAd is mediated by the specific capabilities. The scope of the study comprises entities which have experience in commercial cultivation of minor export crops. 456 farm owners were selected from the highest growing districts of the selected crops (cinnamon, clove and pepper) using proportionate stratified random sampling technique. Self-administrated structured questionnaire was used to collect data. The regression-based path analysis was used to measure the direct and mediation relationship amongst the latent variables. The results of the study suggest that IC has a significant influence on both the quality management capability and marketing capability. This connection contributes valuable insights to the empirical support on the importance of specific capabilities on sustainable CAd. Managerial implications are highlighted along with future research directions Classification-JEL: M210, Q120 Keywords: Agribusiness Sector, Dynamic Capabilities, Institutional Capital, Mediating Effect, Resource-based View Journal:International Review of Management and Marketing Pages: 389-397 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3667/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3667/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-50 Template-Type: ReDIF-Article 1.0 Author-Name: Shariq Mohammed Author-Workplace-Name: Department of Accounting and Finance, College of Commerce and Business Administration, Dhofar University, Salalah, Sultanate of Oman, Author-Name: Nadia Sha Author-Workplace-Name: Department of Accounting and Finance, College of Commerce and Business Administration, Dhofar University, Salalah, Sutanate of Oman Author-Name: Mohammed Ahmar Uddin Author-Workplace-Name: Department of Accounting and Finance, College of Commerce and Business Administration, Dhofar University, Salalah, Sultanate of Oman Title: Determinants of Islamic Banks Acceptance in Oman Abstract: This paper discusses about the inception of Islamic banking in Oman. This paper would discuss the Islamic Banking Regulatory Framework (IBRF) under which the Islamic banking system is operating. The two full fledged banks which are working in Oman are Alizz Islamic Bank, Bank Nizwa and there are 6 Islamic windows which are working in Oman. The study would be related to the factors which influence the customers’ attraction towards Islamic banking in Oman Classification-JEL: E59, K20, G20, G21, G29 Keywords: Central Bank of Oman, Royal Decree 69/2012, Islamic Banking Regulatory Framework, Fully-fledged Islamic Banks, Window Model of Islamic Banks Journal:International Review of Management and Marketing Pages: 398-402 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3867/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3867/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-51 Template-Type: ReDIF-Article 1.0 Author-Name: Yeonu Lee Author-Workplace-Name: Department of Hotel and Convention Management, College of Business and Economics, Dong-Eui University, South Korea. Title: Women Workforce in the Korean Context Abstract: The social participation of women workforce in the labour market is now more prevalent than ever, however the promotion opportunities for women employees are limited compared to men in the Korean context. The article explores the impact of the Confucian tradition on women employees and as a result the traditional value causes difficulties for women employees to gain promotion than men in organisations. Also this article discusses why Korean women need to overcome the “glass ceiling” more compared to other countries. In addition, this article examines the factors which impact women employees to curtail work efficiency in service companies. Lastly, this article brings different actors of human resource managers, trade union representatives and employees together to fully understand the gender relations at workplaces. Classification-JEL: J82, L83 Keywords: Women Workforce, Confucianism, Glass Ceiling Journal:International Review of Management and Marketing Pages: 403-412 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3855/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3855/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-52 Template-Type: ReDIF-Article 1.0 Author-Name: Subrahmanian Muthuraman Author-Workplace-Name: Faculty of Business Studies, Arab Open University, Sultanate of Oman, Author-Name: Mohammed Al-Haziazi Author-Workplace-Name: Faculty of Business Studies, Arab Open University, Sultanate of Oman Title: Examining the Factors of Organizational Citizenship Behavior with Reference to Corporate Sectors in Sultanate of Oman Abstract: The study aimed to analyze the factors of organizational citizenship behavior (OCB) in Sultanate of Oman. The employees in corporate sectors in Oman are expected to be highly effective and efficient in terms of commitment, productivity and performance. So the purpose of the study is to determine the extent to which employee’s exhibit the OCB. Data was collected through a questionnaire by using Likert scale for all the factors such as altruism, conscientiousness, civic virtue, sportsmanship and courtesy. The study was conducted by collecting 91 samples from various corporate sectors in Muscat city. Data has been analyzed by using multiple regressions, correlation, Chi-square and weighted average. Research findings indicate that all the factors were having a significant association with OCB. Analysis results reveal that four factors are the better predictor of OCB. The results also prove that there is a positive relationship between the factors and the OCB. Classification-JEL: L2, M1 Keywords: Organizational Citizenship Behavior, Altruism, Conscientiousness, Civic Virtue, Sportsmanship and Courtesy Journal:International Review of Management and Marketing Pages: 413-422 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3708/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3708/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-53 Template-Type: ReDIF-Article 1.0 Author-Name: Nurhazani Mohd Shariff Author-Workplace-Name: School of Tourism, Hospitality and Environmental Management, UUM COLGIS, Universiti Utara Malaysia, Kedah, Malaysia Author-Name: Azlan Zainol Abidin Author-Workplace-Name: School of Languages, Civilization and Philosophy, UUM CAS, Universiti Utara Malaysia, Kedah, Malaysia. Title: Developing International Migrant Labors Pattern: The Case of Tourism and Hospitality Industry Abstract: The needs of international migrant labors to fill in the shortages of labor in various sectors have created several advantages. Further, the employment of international migrant labors in tourism and hospitality industry presents a series of opportunities alongside challenges for stakeholders such as migrants, employers and host communities. The international migrant labors can assist in making market entry mode and marketing strategies selection decisions. Astudy was conducted to develop international migrant labors pattern in the case of tourism and hospitality industry in Langkawi, Malaysia. The pattern of international migrant labors is presented through their various socio-demographic profiles. It is noted in the pattern that majority of the international migrant labors is male within the range of 31-50 years old and only few of them are still single. In fact, most of them are from Thailand. The pattern shows similar results for the female international migrant labors. The pattern also highlights that the international migrant labors for both male and female graduated from university, however, only few of the females possessed the degree certificate. Interestingly both male and female international migrant labors can communicate good English. This pattern would assist the tourism and hospitality industry to plan a strategic recruitment process concerning the international migrant labors. By taking into account their socio-demographic profiles would contribute to the segmentation of the international migrant labors for future recruitment. Classification-JEL: F22, J21, Z31 Keywords: International Migrant Labors, Pattern, Employment, Tourism and Hospitality Industry Journal:International Review of Management and Marketing Pages: 423-427 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3519/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3519/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-54 Template-Type: ReDIF-Article 1.0 Author-Name: Roselina Ahmad Sauf Author-Workplace-Name: Universiti Teknologi Malaysia, Johor, Malaysia Author-Name: Yang Xin Author-Workplace-Name: Anhui China Australia Institute of Technology, Hefei, China, Author-Name: Cheng Hongyun Author-Workplace-Name: Anhui Xinhua University, Hefei, China Author-Name: Siti Aishah Berhan Author-Workplace-Name: Universiti Malaysia Sabah, Sabah, Malaysia, Author-Name: Abdullah Al Mamun Author-Workplace-Name: Universiti Malaysia Kelantan, Kelantan, Malaysia. Title: The Relationship between Personality Dimensions and Employee Job Commitment in Private Higher Learning Institutions Abstract: The objective of this study is to examine the effect of personality dimensions (i.e., extroversion, agreeableness, neuroticism, openness to experience, and conscientiousness) on job commitment. This study also aims to examine how gender differences and job level are associated with job commitment. This study adopted a cross-sectional design and collected quantitative data from 144 managerial and non-managerial level employees working in private higher learning institutes in Kota Kinabalu, Sabah, Malaysia. Findings of this study reveal that “conscientiousness” has a significant effect on job commitment. Among the moderators, “job level” also indicates a significant influence between personality dimensions and employees’ job commitment. Private higher learning institutes in Malaysia should therefore focus on providing a supportive environment for employees to promote goal focus, dutifulness, self-discipline, and competence seeking behavior, which together leads to high job performance, career success, motivation, and job satisfaction. Classification-JEL: I23, M Keywords: Personality Dimensions, Job Commitment, Job Level, Gender Journal:International Review of Management and Marketing Pages: 428-432 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3640/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3640/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-55 Template-Type: ReDIF-Article 1.0 Author-Name: Rusdiaman Rauf Author-Workplace-Name: STIE Tri Dharma Nusantara Makassar, Sulawesi Selatan, Indonesia Author-Name: Amiruddin Tawe Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Sulawesi Selatan, Indonesia, Author-Name: Muhammad Rakib Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Sulawesi Selatan, Indonesia. Title: The Work Performance Analysis of Sea Fishing in Kolaka Regency Abstract: The purpose of this study is (1) to analyze the direct effects of work motivation, risk taking, entrepreneurship learning and individual commitment to work performance; (2) to analyze the indirect influence of work motivation, risk taking, entrepreneurial learning through individual commitment to the work performance. This study uses a survey with a sample of 125 respondents. The data were analyzed using Path Analysis. The results showed that (1) work motivation, risk-taking, and individual commitment at significantly influences on work performance, while the entrepreneurship learning does not significantly influences; (2) risk-taking and entrepreneurial learning indirectly influences to individual commitment and significantly influences the business performance, while work motivation to individual commitments indirectly gives no significant effect on work performance. Classification-JEL: L, L26 Keywords: Work Motivation, Risk Taking, Entrepreneurship Learning, Individual Commitment, Work Performance Journal:International Review of Management and Marketing Pages: 433-441 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3629/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3629/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-56 Template-Type: ReDIF-Article 1.0 Author-Name: Anna Nikolaevna Schmeleva Author-Workplace-Name: V. A. Trapeznikov Institute of Control Sciences, Russian Academy of Sciences, Profsoyuznaya St., 65, Moscow 117997, Russia, Author-Name: Maria Gennadyevna Umnova Author-Workplace-Name: Department of Management Theory and Business Technology, Plekhanov Russian University of Economics, Moscow, The Russian Federation Title: Enhancement of Academic Research Activity in Higher Education Institutions with the Usage of Foresight Methodology Abstract: Applicability of this paper is determined by a number of factors: Fragmentary nature of the topic of foresight in higher education institutions (HEIs), often weak connection between research projects in various departments and divisions in universities, insufficient degree of commercialization of academic research projects, lack of foundation for formulation of academic priority subject fields. Foresight methodology makes it possible to gather data necessary for making decisions on current state and directions of research; keep track of projects that are of interest to government bodies and business structures, as well as determine necessary resources for allocation in order to achieve leading positions. With this in mind, it is possible for a HEI to formulate scenarios and execution stages of “foresight” program and define offer-projects for funding from both state-financed and off-budget sources. The intended effect from foresight program implementation is to assure significant increase in revenue side of academic research projects. Thus, this paper focuses on establishing the connection between formulation of academic research policy and the end results of foresight usage in a specific subject area. Classification-JEL: O21 Keywords: Foresight Methodology, Academic Research, Development Journal:International Review of Management and Marketing Pages: 442-451 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3843/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3843/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-57 Template-Type: ReDIF-Article 1.0 Author-Name: Safaa Ibrahim Mahmood Al-Nuaim Author-Workplace-Name: School of Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia Author-Name: Safaa Ibrahim Mahmood Al-Nuaim Author-Workplace-Name: Rafidain Bank – Um Al-Rabi'ain, Mosul, Iraq Author-Name: Safaa Ibrahim Mahmood Al-Nuaim Author-Workplace-Name: Department of Accounting, College of Administration &Economic, Mosul University, Mosul, Iraq, Author-Name: Rapiah Mohamed Author-Workplace-Name: Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Author-Name: Jamal Mohammed Esmail Alekam Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia Title: The Link between Information Technology, Activity-based Costing Implementation and Organizational Performance Abstract: Activity-based costing (ABC) is as a strategic tool that ensures accurate product costs as compared to traditional costing system. The implementation of ABC implementation offers useful information for performance measurement, cost control and strategic decision-making. Meanwhile, certain factors such as information technology (IT) determine the success of ABC implementation and its impact on organizational performance. However, past studies in this realm have neither been so emphatic in explaining the role of IT usage in implementing ABC in organizations nor examined the perception of employees and organizations’ decision makers towards the adoption of ABC. In addition, the government of Iraq and the Central Bank of Iraq has also issued strong recommendations to Iraqi banks to consider initiating ABC due to its influence of reduction cost. Thus, this study is motivated to examine the direct and the indirect relationships between IT, ABC implementation and organizational performance of banks in Iraq. This study surveyed 150 chief accountants of banks in the North region of Iraq. The data collected was analyzed using SPSS Version 21. The study revealed that there is a significant relationship between IT, ABC implementation and organizational performance. Also, the findings of this study demonstrated that, ABC implementation partially mediates the relationship between IT, ABC implementation and organization performance. Future researchers are recommended to consider other contingency factors and examine their effect on ABC implementation and organizational performance. Classification-JEL: M41, M40, M150 Keywords: Organizational Performance, Information Technology, Activity-based Costing Implementation, Contingency Factors Journal:International Review of Management and Marketing Pages: 452-457 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3449/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3449/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-58 Template-Type: ReDIF-Article 1.0 Author-Name: Nurlan Kurmanov Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan, Author-Name: Amangeldy Dogalov Author-Workplace-Name: L. N. Gumilyov Eurasian National University, Astana, Kazakhstan, Author-Name: Sungat Toktasynov Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan, Author-Name: Assem Baktymbet Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan, Author-Name: Saule Baktymbet Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan Author-Name: Assel Rakhimbekova Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan, Author-Name: Aizhan Satbayeva Author-Workplace-Name: Kazakh University of Economics, Finance and International Trade, Astana, Kazakhstan. Title: Innovation Process Management as the Basis of Enterprise Development Abstract: The purpose of this study is to examine the peculiarities and development of practical recommendations for the further improvement of management mechanisms of innovative processes in Kazakhstan. The utilized methodology: Asystematic approach, comparison, a scientific abstraction, collection, analysis and synthesis of information, expertise and statistical methods. The main value of the work: The theoretical justification of the support system of activities of Kazakhstani enterprises by promoting innovative activities and development of knowledge-consumptive technologies. Classification-JEL: M13, O32 Keywords: Knowledge-consumptive Technologies, Commercialization of Technologies, The Demand for Innovation, Innovation Process Management Journal:International Review of Management and Marketing Pages: 458-464 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3535/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3535/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-59 Template-Type: ReDIF-Article 1.0 Author-Name: Douglas Burleigh Author-Workplace-Name: La Jolla Cove Consulting, San Diego CA 92117, USA, Author-Name: Marina Kuimova Author-Workplace-Name: National Research Tomsk Polytechnic University, Lenin Avenue 30, Tomsk, 634050, Russia Author-Name: Maxim Mazhanov Author-Workplace-Name: National Research Tomsk Polytechnic University, Lenin Avenue 30, Tomsk, 634050, Russia. Title: Evaluating University Degree Programs Regarding the Effective Use of Public and Private Funding Abstract: The subject of this paper is making educated decisions on the use of Public (governmental) and private funding to support the acquisition of university degrees in majors that have a low probability of providing a career or employment. Discussion topics include return on investment, and the realistic expectations of obtaining jobs in the fi eld of study after graduation. This paper discusses the effectiveness of university degree programs with respect to the use of public funding and the probability of graduates’ employment. It is proposed that a system of metrics be developed to evaluate the potential of each degree program to provide employment in that fi eld and to predict the probability of employment. Classification-JEL: I260, I280 Keywords: Degree Programs; Education Loan; Employment; Higher Education; Labor Market; Public Funding, Return on Investment Journal:International Review of Management and Marketing Pages: 465-469 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3307/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3307/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-60 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Nadhar Author-Workplace-Name: Department of Economics, Sekolah Tinggi Ilmu Ekonomi, Makassar, Indonesia Author-Name: Amiruddin Tawe Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Sulawesi Selatan, Indonesia Author-Name: Dian Anggraece Parawansa Author-Workplace-Name: Faculty of Economics, Universitas Hasanuddin, Sulawesi Selatan, Indonesia. Title: The Effect of Work Motivation and Entrepreneurship Orientation on Business Performance through Entrepreneurial Commitments of Coffee Shops in Makassar Abstract: This study aimed to explore the effect of work motivation and entrepreneurship orientation on businesses performance of small and medium enterprises (SMEs), particularly for the coffee shop in Makassar. This study was included in the category of explanatory research that aimed to explore the facts through the collection of secondary and primary data with questionnaires and interview techniques related to entrepreneurial orientation, achievement motivation and its impact on business performance in the SMEs in Makassar. This study also used path analysis approach as an engineering approach in statistics to examine direct and indirect relationships between exogenous and endogenous variables. Some important aspects need to be explored explicitly related to the method used. The important issues included the nature of the study, the type of investigation, the level of intervention research, the situation of the study, the unit of analysis, and the time horizon. The results of this study showed that the entrepreneurial orientation and motivation either partially or simultaneously to the coffee shop business in Makassar had a positive effect. In this case, entrepreneurial orientation had a positive and signifi cant effect on business performance. Meanwhile, the orientation of work motivation, directly and indirectly, had a positive and signifi cant effect on the business performance of coffee shop business in Makassar. In other cases, the commitments had important roles in giving positive effect to business performance related to the coffee shop business in Makassar. Classification-JEL: D23, L26 Keywords: Entrepreneurship Orientation, Work Motivation, Entrepreneurial Commitment, Business Performance Journal:International Review of Management and Marketing Pages: 470-474 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3553/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3553/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-61 Template-Type: ReDIF-Article 1.0 Author-Name: Gengeswari Krishnapillai Author-Workplace-Name: Department of Marketing, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti Bandar Barat, 31900, Kampar, Perak, Malaysia Author-Name: Kwok See Ying Author-Workplace-Name: Department of Marketing, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti Bandar Barat, 31900, Kampar, Perak, Malaysia Title: The Infl uence of Electronic-Word-of-Mouth on Travel Intention among Foreign Students in Malaysia: Does Gender Really Matter? Abstract: As an attractive educational hub within this region, Malaysia currently accommodates an enormous number of foreign students. These students are known for their inclination towards tour and travel activities during their spare time. In view of the potential contribution of foreign students’ travel activities towards the nation, this study attempts to examine the tour behaviour among foreign students in Malaysia. This study specifi cally focuses on the foreign students’ travel intention and possible infl uences of electronic-word-of-mouth (E-WOM) on their travel intention. In addition, this study intends to determine the infl uence of gender differences on the impact of the E-WOM towards students’ travel intention. The foreign students pursuing their tertiary education in Limkokwing University located at Cyberjaya, Malaysia comprise the population of this study. Snowball sampling was used to draw 500 representative elements for the study’s self-administrated survey. Structural equation modelling analysis was used to analyse the data collected. Findings revealed that E-WOM signifi cantly infl uenced the foreign students’ intention to travel in Malaysia. Nonetheless, an insignifi cant moderation effect of gender on the relationship between E-WOM and travel intention was found. Following a detailed discussion on the fi ndings obtained, this study presented several managerial implications alongside recommendation for future researches. Classification-JEL: C30, M310 Keywords: Travel Intention, Electronic Word of Mouth, Gender Differences Journal:International Review of Management and Marketing Pages: 475-483 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3582/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3582/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-62 Template-Type: ReDIF-Article 1.0 Author-Name: Aris Tri Haryanto Author-Workplace-Name: Department of Management, Sekolah Tinggi Ilmu Ekonomi AUB Surakarta, Indonesia Author-Name: Tulus Haryono Author-Workplace-Name: Faculty of Economics and Business, Universitas Sebelas Maret Surakarta, Indonesia, Author-Name: Hunik Sri Runing Sawitri Author-Workplace-Name: Faculty of Economics and Business, Universitas Sebelas Maret Surakarta, Indonesia Title: Market Orientation, Learning Orientation and Small Medium Enterprises Performance:The Mediating Role of Innovation Abstract: This study aims to empirically demonstrate the relationship of market orientation, learning orientation on innovation and business performance within the scope of the small and medium enterprises (SMEs). Besides, this research also explaines the importance of company’s innovation as a mediating relation to improve business performance. The samples of this study were 155 managers or owners of Meubeller SMEs in the Region of Karisidenan Surakarta. The sampling technique used in this research was purposive sampling. The basic consideration of this research was the experience of the SMEs Meubeller (either the manager or owner) in managing their businesses. The hypothesis testing results showed that market orientation gave positive effect on business performance and innovation of the company. Orientation learning gave positive effect on business performance and innovation of the company. Company’s innovation infl uenced business performance. Classification-JEL: L1, M31 Keywords: Market Orientation, Learning Orientation, Performance, Innovation Journal:International Review of Management and Marketing Pages: 484-491 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3527/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3527/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-63 Template-Type: ReDIF-Article 1.0 Author-Name: Zainurin Bin Dahar Author-Workplace-Name: Department of Marketing, Prince Sultan University, Riyadh, Saudi Arabia Author-Name: Husam A. Kokash Author-Workplace-Name: Department of Marketing, Prince Sultan University, Riyadh, Saudi Arabia, Author-Name: Fadilah Sulaiman Author-Workplace-Name: International Islamic University Malaysia Title: Can Price Sway Children Preference? Preliminary Experiment among Malay Children Abstract: This study deals with young Malay children’s behavior concerning money. The objectives are to determine the children knowledge of money value, source of their money knowledge and whether price can sway their preference. The literature on Children Socialization and Information Processing Theory in consumer behavior suggests that most young children under 8 are not cognitively skilled about pricing and to use price in decision making. An interview has been conducted to gain the children insight about their money value and the source of money knowledge. In order to test for the effects of price, an experiment has been conducted to determine their preference. The study has found that children didn’t have strong knowledge of money value and pricing of products not dependably influence their preference. In order to conclude for a better generalization, this preliminary finding could be used as a initial point for a larger scale of research in term of sample size, range of aged group and ethnicity Classification-JEL: M31, M39 Keywords: Price, Children, Preference Journal:International Review of Management and Marketing Pages: 492-498 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3489/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3489/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-64 Template-Type: ReDIF-Article 1.0 Author-Name: Alaa Ibrahim Mahmood Al-Nuaimi Author-Workplace-Name: Directorate of Education in Nineveh, Mousl, Iraq Title: Examining Community of Inquiry Model in Influencing E-learning Usage among Female Students Abstract: This study explores the relationship between online social games and the e-learning usage by investigating the impact of social and cognitive presence on e-learning usage among female students through playing online social games. The use of online social games tools is noticed to be high among female students. Meanwhile, an e-learning environment that has the features of social network tools such as games has great potential to innovate and stimulate the continual usage of e-learning among students, by fostering social interaction and knowledge sharing among the students, especially among female students to be able to facilitate social interaction, since female students are more comfortable sharing ideas among their peers. The findings of this study revealed that, cognitive presence has positive significant impact on e-learning usage. Meanwhile, social presence does not have a significant impact on e-learning usage. Classification-JEL: D83 Keywords: Social Presence, Cognitive Presence, Online Social Games Journal:International Review of Management and Marketing Pages: 499-504 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3728/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3728/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-65 Template-Type: ReDIF-Article 1.0 Author-Name: Dagmar Weberova Author-Workplace-Name: Tomas Bata University in Zlin, Czech Republic Author-Name: Milos Hitka Author-Workplace-Name: Technical University in Zvolen, Slovakia, Author-Name: Lenka Lizbetinova Author-Workplace-Name: The Institute of Technology and Business in Ceske Budejovice, Czech Republic Title: Age and Gender Motivating Differences of Slovak Workers Abstract: Work motivation depends not only on the sector of employment but also on factors such as age and gender. Today women play an important role in employment and their participation in economic life is constantly increasing. Performance incentives such as financial income, freedom, career advancement, challenges, opportunities of self-realization, and so on are more significant for men. Research of motivational differences by gender is based on the concept of fundamental differences between men and women, so on the existence of gender stereotypes which can be seen in a historical context. This is similar with age too. Younger adults are more motivated by a desire to increase profits and older adults are more motivated to retain what they already have. Based on their experience, older employees wish that their opinions are more respected while younger employees wish to be listened to. In this article, the impact of gender and age on employee motivation in Slovak companies is discussed. It has been concluded that there are significant differences based on gender at Slovak employees. This is reflected in 18 motivational factors. Furthermore, it has been pointed out to the fact that, considering age categories, there are also significant differences particularly at motivational factors such as basic salary, job security and fair employee evaluation. Classification-JEL: M12 Keywords: Employee Motivation, Duncan Test, Motivation and Gender, Motivation and Age Journal:International Review of Management and Marketing Pages: 505-513 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3774/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3774/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-66 Template-Type: ReDIF-Article 1.0 Author-Name: Kuldeep Baishya Author-Workplace-Name: Fellow Student, Rajiv Gandhi Indian Institute of Management, Shillong, Meghalaya, India Author-Name: Dr. Harsh Vardhan Samalia Author-Workplace-Name: Assistant Professor, Rajiv Gandhi Indian Institute of Management, Shillong, Meghalaya, India Author-Name: Rohit Joshi Author-Workplace-Name: Assistant Professor, Rajiv Gandhi Indian Institute of Management, Shillong, Meghalaya, India Title: Factors Influencing E-district Adoption: An Empirical Assessment in Indian Context Abstract: The purpose of this confirmatory study is to explore the factors influencing the acceptance of e-district services by the citizens inAssam, a North-East state of India. Taking unified theory of acceptance and use of technology (UTAUT), technology acceptance model (TAM) and TAM 3 as the basis, a conceptual framework is developed. The study uses semi-structured interviews, focus groups, and a questionnaire based survey through 166 valid data points to validate the conceptual framework. Moreover, the internal consistency of the scale items is checked with Cronbach’s alpha coefficient while the convergent and discriminant validities are checked with multitrait-multimethod matrix. This study confirms the positive relationship of “Perceived Usefulness” and “Facilitating Conditions” with “Behavioral Intention (BI)” while the expected positive relationship of “Effort Expectancy” and “Social Influence” with “BI” are found to be insignificant. Also, the study cannot find a significant negative relationship between “ComputerAnxiety” and “BI.” Classification-JEL: M00, M15, M38 Keywords: E-governance, Adoption, Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology, E-district Journal:International Review of Management and Marketing Pages: 514-520 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3445/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3445/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-67 Template-Type: ReDIF-Article 1.0 Author-Name: Noor Hasmini Abd Ghani Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Nik Kamariah Nik Mat Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Malaysia. Title: Malaysian Consumers Ethnocentrism: The Measurement Scale and Index Abstract: The government has revived its campaign for “Buy Malaysian Goods” in 2010 after its last campaign in 2009, in due to an increase of foreign competition. The campaign is to remind consumers to be ethnocentric and patriotic when purchasing product and services. This study attempts to specify the demographic profile of ethnocentric consumers; to validate the scale of ethnocentrism and its antecedents, and; to determine ethnocentrism index for Malaysian consumers. From the literature, 7 antecedents of customer ethnocentrisms were identified. Each variable is measured using 7-point Likert-scale: Culture openness (6 items), conservatism (6 items), collectivism (6 items), patriotism (6 items), control belief (10 items), interest in foreign travel (4 items), and attitude toward local product (8 items). From 1000 questionnaires distributed to households, 486 were returned representing 48.6% response rate. The exploratory factor analysis (EFA) of exogenous latent variables shows that most items conform back into its underlying components, thus, the instruments seem to surpass the convergent validity test. EFA of ethnocentrism however, diverts into two components: Ethnocentrism (11) and animosity (6). The findings indicate support for validity of measurement models of all variables utilized. But, the result revealed that the ethnocentrism index for Malaysian consumers is middle category index. Classification-JEL: M3 Keywords: Ethnocentrism, Culture Openness, Attitude Journal:International Review of Management and Marketing Pages: 521-528 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3646/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3646/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-68 Template-Type: ReDIF-Article 1.0 Author-Name: Gita Sugiyarti Author-Workplace-Name: Faculty of Economics and Business, Diponegoro University, Semarang, Indonesia, Author-Name: Gita Sugiyarti Author-Workplace-Name: Faculty of Economics and Business, 17 Agustus 1945 University (UNTAG), Semarang, Indonesia, Author-Name: Hendar Author-Workplace-Name: Faculty of Economics and Business, Diponegoro University, Semarang, Indonesia Title: Experiential Marketing Creative Antecedence for Success of Brand Loyalty (A Study on the Users of Perfume for Body in Indonesia) Abstract: The main objective of this study is to develop a model of marketing conceptual on creative experiential marketing in order to boost brand loyalty. The specific target of this study is to empirically test creative influence on experiential marketing. Purposive sampling technique is applied in the study the collect data. Samples are taken as many as 171 respondents of the users of perfume for body sold in Indonesia. Data in this study is collected by interview. Data collection is using the combination of open questions and closed questions which are given to respondents. Managerial finding in this study is developing creative experiential marketing to enhance brand loyalty Classification-JEL: M5, M21 Keywords: Sense Marketing, Act Marketing, Creative Experiential Marketing, Brand Trust, Brand Loyalty Journal:International Review of Management and Marketing Pages: 529-536 Volume: 7 Issue: 1 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3866/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3866/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-01-69 Template-Type: ReDIF-Article 1.0 Author-Name: Siti Zubaidah Othman Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, 06010 Kedah, Malaysia, Author-Name: Syahrulniza Anak Lembang Author-Workplace-Name: School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, 06010 Kedah, Malaysia. Title: What Attract Gen Y to Stay in Organization? HR Practices, Organizational Support or Leadership Style Abstract: This study examines the direct relationship between human resource practices such as training and development, compensation and benefits, career development and performance appraisal, perceived organizational support, leadership style such as transformational, transactional and laissezfaire and intention to stay. A total of 400 questionnaires were disributed to participants who had agreed to participate in this study. However, only 200 questionnaire were returned and usable for further analyses. Hypotheses for direct effect were tested using multiple regression analyses. Results showed that only training and development, compensation and benefits, and transformational leadership style were significantly positively associated with intention to stay. Implications of the findings, potential limitations, and directions for future research are discussed. Classification-JEL: L1, P36 Keywords: Intention to Stay, Human Resources Practices, Perceived Organizational Support, Leadership Styles, Gen Y Journal:International Review of Management and Marketing Pages: 1-9 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3413/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3413/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-01 Template-Type: ReDIF-Article 1.0 Author-Name: Seung-Hwan Jang Author-Workplace-Name: Graduate School of Management of Technology, Sungkyunkwan University, Korea. Title: The Effects of R&D Researchers’ Quality Management System Application on their Work Performance in Korea Abstract: This paper is intended to examine a relationship regarding whether innovation, interactivity, system quality and information quality, extended variable, has an effect on R&D researcher’s work performance through the mediation of ease of use and usefulness after applying an extended technology acceptance model to quality management system in Korea. A total of 300 questionnaires were distributed through face-to-face interview, and 212 questionnaires were used for statistical analysis. In order to prove the validity of results of testing a hypothesis, the validity and reliability of measurement instrument was tested in advance. In order to prove the validity of results of testing a hypothesis, the validity and reliability of measurement instrument was tested in advance. And to this end, an exploratory factor analysis of measured variables was made by using SPSS 18.0 K after being divided into convergent validity and discriminant validity. And with regard to confirmatory factor analysis, AMOS 18.0, measurement model, was used after being divided into exogenous variable and endogenous variable. It is possible to consider that this study empirically and theoretically contributes in that this study provides contents for evaluating the technology acceptance model and characteristics of quality management system through the test of extended technology acceptance model regarding the quality management system. It is thought that the results of study can be utilized to prepare for effective system development, establishment and design through the quality management system work performance of R&D researchers at the point of contact for quality management that company pursues. Classification-JEL: L1, O3 Keywords: R&D Researchers, Quality Management System, Work Performance Journal:International Review of Management and Marketing Pages: 10-16 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4105/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4105/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-02 Template-Type: ReDIF-Article 1.0 Author-Name: Forry A. Naway Author-Workplace-Name: Faculty of Education, Universitas Negeri Gorontalo, Indonesia, Author-Name: Ikhfan Haris Author-Workplace-Name: Faculty of Education, Universitas Negeri Gorontalo, Indonesia. Title: The Effect of Career Development, Perception of Organizational Justice and Job Satisfaction on Teacher’s Organizational Citizenship Behavior Abstract: The objective of this research is to examine the effect of career development, perception of organizational justice and job satisfaction on teacher’s organizational citizenship behavior (OCB) of the Public Senior High School in Gorontalo regency, Gorontalo province. This research used the quantitative approach with survey method. The samples of this research were 178 employees selected randomly. The data were obtained by distributing questionnaire and analyzed by using descriptive statistics and path analysis in inferential statistics. The results of the research can be concluded that: Career development had a direct effect on teacher’s OCB, perception of organizational justice had a direct effect on teacher’s OCB, job satisfaction had a direct effect on teacher’s OCB, career development had a direct effect on teacher’s job satisfaction, perception of organizational justice had a direct effect on teacher’s job satisfaction. Therefore to improve teacher’s OCB career development, perception of organizational justice and job satisfaction should be improved. Classification-JEL: D23, L2 Keywords: Career Development, Organizational Justice, Job Satisfaction, Organizational Citizenship Behavior Journal:International Review of Management and Marketing Pages: 17-21 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3937/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3937/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-03 Template-Type: ReDIF-Article 1.0 Author-Name: Adel Ali Yassin Alzyoud Author-Workplace-Name: College of Administrative Sciences, Applied Science University, Kingdom of Bahrain. Title: The Predictors of Career Success Abstract: This study was carried out to examine the relationship between career commitment, career values perceived organizational support (POS) and career success. Using convenient sampling, data was gathered using 291 questionnaires. Correlation and regression analysis were performed to determine the significance of the independent variables, career values and POS on career success. Analysis of the data revealed that career commitment, career values and POS have significant but moderate relationship with career success. The findings show that variables, that is, career commitment, career values and POS influence approximately 61% variance on career success. This means there other factors that could not be explained by this study that determine career success. Future research should look at other variables such as human capital, socio-demographic status and stable individual difference that might influence career success Classification-JEL: L2, L22, L25 Keywords: Career Commitment, Career Values, Perceived Organizational Support, Career Success Journal:International Review of Management and Marketing Pages: 22-26 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3943/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3943/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-04 Template-Type: ReDIF-Article 1.0 Author-Name: Tsvetan Davidkov Author-Workplace-Name: Faculty of Economics and Business Administration, Sofia University “St. Kliment Ohridski,” bl.3, 125 Tsarigradsko Shose Blvd., 1113 Sofia, Bulgaria, Author-Name: Desislava I. Yordanova Author-Workplace-Name: Faculty of Economics and Business Administration, Sofia University “St. Kliment Ohridski,” bl.3, 125 Tsarigradsko Shose Blvd., 1113 Sofia, Bulgaria. Title: Exploring Internal and Environmental Moderators of Entrepreneurial Orientation - Performance Relationship in Bulgarian Enterprises Abstract: Moderators of entrepreneurial orientation - performance relationship have not been sufficiently examined in the existing literature especially in countries operating in Central and Eastern Europe. The purpose of the present study is to explore internal and environmental moderators on entrepreneurial orientation - performance relationship in a sample of Bulgarian enterprises. The relationship between entrepreneurial orientation and firm performance is stronger when the chief executive officer has no ownership stake in the company. Environmental dynamism and access to financial resources are not able to moderate the entrepreneurial orientation - performance relationship. These findings indicate that the moderating effects of environmental dynamism and access to resources identified in previous empirical studies may not be universal across all countries and contexts. The paper comments practical implications of the findings and recommendations for future research. Classification-JEL: M19 Keywords: Entrepreneurial Orientation, Performance, Mediating Effects, Bulgaria Journal:International Review of Management and Marketing Pages: 27-34 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3293/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3293/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-05 Template-Type: ReDIF-Article 1.0 Author-Name: Ahnaf Ali Al-smady Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan. Title: Governance Improvement Post E-government Adoption: A Case of Jordanian Public Entities Abstract: This study examines the efficacy of governance after the adoption of e-governance among Jordanian governmental organisations. E-government refers to Information and Communication Technology mechanisms which purportedly lead a better governance. Internal end-user satisfaction is one measure of the efficacy of internal e-governance. End-user satisfaction comprises content, accuracy, format, ease of use and timeliness. Different from existing academic research, the present study analyses the adoption of E-government among Jordanian governmental organisations. This topic has not previously been examined.A survey of at eight Jordanian governmental entities at the officers and directors level is employed as the data collection tool.T-test and non-parametric Wilcoxon-test are used to examine a cross section of data from eight Jordanian governmental entities to test the research hypotheses. The present study finds that there is a statistical difference of end-user satisfaction after E-government adoption in terms of content; accuracy; format; ease of use and timeliness. The paper makes a significant contribution by testing the improvements in governance after the adoption of E-government among Jordanian governmental entities. Furthermore, the paper enhances the understanding of Jordan’s E-government program. Classification-JEL: M1, O32, O14 Keywords: E-government, Governance, End-user Satisfaction Journal:International Review of Management and Marketing Pages: 35-42 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3851/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3851/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-06 Template-Type: ReDIF-Article 1.0 Author-Name: Valentina Zozulya Author-Workplace-Name: Chair “Accounting and Taxation”, Plekhanov Russian University of Economics, Moscow. Russia, Author-Name: Olga Romanchenko Author-Workplace-Name: Chair “Project and Program Management”, Plekhanov Russian University of Economics, Moscow, Russia, Author-Name: Andrey Zuykov Author-Workplace-Name: Chair “Accounting and Taxation”, Plekhanov Russian University of Economics, Moscow, Russia, Author-Name: Inga Zozulya Author-Workplace-Name: Production and Construction Private Company “Alliance”, Krasnoyarsk, Russia Title: The Features of Management of Innovation Risks at Pre-investment Stage of the Project in Modern Economic Realities Abstract: The research deals with conceptual and methodological problems of investment project management including the questions of innovation risks or in other words risks of innovations at different stages of the project but mainly in respect of pre-investment stage. No doubt, one of these problems is organization or conceptual architecture of such projects, which can in general depend on the processes exactly at pre-investment stage. It’s clearly known - most investment initiatives were failed because of key weaknesses just when project had been in the form of idea. That’s why it’s extremely significant to form proper mechanisms or models which can let interested participants to determine the risks and influence of different factors both on the results of innovations and execution quality of investment projects and programs. Taking into account the specifics of investment project management and different methodologies of project organization in different industries, using methods of analogy and stage case-analysis, conditions the author’s “Model of investment project effectiveness assessment and management of innovation risks” was developed and represented in this scientific work. This model is especially usable for construction industry. We can certainly say that the effectiveness of investment projects can depend on the combination of some indicators such as net present value, lifecycle of the project, the number, quality and dynamic of movable and immovable fixed assets changes, innovation and other types of risks at different project stages and the methodology of project organization. Classification-JEL: M11, M21 Keywords: Innovation Risks, Investment Project, Methods of Modeling Journal:International Review of Management and Marketing Pages: 43-48 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3715/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3715/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-07 Template-Type: ReDIF-Article 1.0 Author-Name: Zafrul Allam Author-Workplace-Name: Department of Human Resource Management, College of Business Administration, Prince Sattam bin Abdulaziz University, Al-Kharj 11942, Kingdom of Saudi Arabia Title: Employee Disengagement: A Fatal Consequence to Organization and its Ameliorative Measures Abstract: The consequences of employee disengagement are vulnerable to any organization and considered as an epidemic to the business enterprises. The current paper aimed to highlight the concepts, survey available literature to probe the notions related to employee disengagement. The review of the literature provided ample information to differentiate between engaged and disengaged employees in terms of involvement, satisfaction, commitment, performance, trust, enthusiasm, stress and so on. Further, the author noticed that developed nations have alarming percentage of employee disengagement. The significance of this particular paper provides the ample concept and literature to understand the outcomes of employee disengagement which is harmful to the organizations and individuals. Albeit, the present study suggested some measures, implement to enhance the level of engagement of employees in the organizations. Classification-JEL: M Keywords: Engagement, Disengagement, Outcomes of Disengagement, Employees Journal:International Review of Management and Marketing Pages: 49-52 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3896/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3896/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-08 Template-Type: ReDIF-Article 1.0 Author-Name: Mazlina Mustapha Author-Workplace-Name: Faculty of Economics and Management, Universiti Putra Malaysia, UPM, 43400 Serdang, Selangor, Malaysia, Author-Name: Soh Jin Lai Author-Workplace-Name: Faculty of Economics and Management, Universiti Putra Malaysia, UPM, 43400 Serdang, Selangor, Malaysia. Title: Information Technology in Audit Processes: An Empirical Evidence from Malaysian Audit Firms Abstract: This paper attempts to highlight the usage of information technology for auditors at different levels and positions in audit firms in Malaysia. Factors influencing the usage of information technology in the audit processes are also investigated. Questionnaires were distributed to external auditors in Klang Valley. Descriptive statistics and regression analysis were carried out to analyze the data. Telephone interviews were also conducted to support the results. The result indicates that information technology is widely used in the audit processes. Information technology is especially used to generate the audit working papers and audited financial statements and to select samples during audit processes. The results indicate that information technology is mainly used by the senior auditors and audit managers in their organizations. The results appear to suggest that the auditors are motivated to use information technology because it helps to shorten the time of the audit process and get their job done in a more efficient manner. Classification-JEL: M42, M15 Keywords: Audit Process, Auditors, Information Technology Journal:International Review of Management and Marketing Pages: 53-59 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4077/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4077/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-09 Template-Type: ReDIF-Article 1.0 Author-Name: Hamada Fawzy Thabet Abuzid Author-Workplace-Name: Department of Business Administration, Community College, Prince Sattam Bin Abdulaziz University, Alkharj, Saudi Arabia, Author-Workplace-Name: Benha University, Egypt, Author-Name: Muzaffar Abbas Author-Workplace-Name: Department of Business Administration, Community College, Prince Sattam Bin Abdulaziz University, Alkharj, Saudi Arabia. Title: Banks Performance and Impact of Market Orientation Strategy: Do Employee Satisfaction and Customer Loyalty Augment this Relationship? Abstract: Banking sector performance directly reflectsthe manifestation of a government vision to facilitate in infrastructure support to economic performance of a country. How efficient a banking sector is and how good the sector takes care of customers, it triggers the economic growth. This research is an effort to measure the impact of market orientation strategy adopted by Saudi Arabia banks on their business performance under the influence of mediating variable such as employee and customer satisfaction.A number of banks listed on the Saudi financialmarket in SaudiArabia were included in this research and a randomly selected sample consisted of banks managers, banks employees and the bank’s customers participated in the study. 66 managers, 253 employees and 288 customers were contacted and a total of 51 managers, 201 employees and 265 customers responded accurately to form part of the research. Thereby, the response rate was 77%, 79.4% and 92% respectively. Various SPSS andAmos tools were applied to perform statistical analysis of the model and variables. Considering the results of the data, the researchers are able to draw a conclusion which is also consistent with the past similar researches that market orientation strategy has a direct and positive influence on the banks financial, operational and functional outcomes provided that employee and customer satisfaction are properly taken care of. The findings also confirmed the positive mediating role of both variables i.e., employee and customer satisfaction in this relationship Classification-JEL: G2, L1 Keywords: Performance, Satisfaction, Market Orientation, Saudi Arabia Journal:International Review of Management and Marketing Pages: 60-66 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4085/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4085/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Hassan Mehrmanesh Author-Workplace-Name: Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran, Author-Name: Seyed Rahim Safavi Mirmahalleh Author-Workplace-Name: Department of Management, University of Payame Noor, Tehran, Iran. Title: Examining the Relationship between Supply Chain Relationships and Practice of Distributors (Case Study: NoshinCo) Abstract: The term “relationships” covers a lot of ground in supply chain management. There are strategic relationships, tactical relationships, transactional relationships, internal relationships, and possibly more. For industrial companies, the last part of the supply chain that is distribution and sale is of great importance duets to its direct relationship with the profit, so they seek to improve the performance of their distributors at the end of the supply chain at any costs. This study aims to investigate the relationship between supply chain relationships and the performance of distributors of manufacturing company, and research methods is descriptive-correlational. The study population is NoshinCo. The results show that there is a significant relationship between relationships in supply chain and the performance of distributors. Classification-JEL: E37, E32, C53, C5 Keywords: Supply Chain, Relationships, Supply Chain, Distributors’ Performance, NoshinCo Journal:International Review of Management and Marketing Pages: 67-70 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4460/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4460/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Neda Sharifi Asadi Malafe Author-Workplace-Name: Master of Science in Executive Master of Business Administration, Sari Branch, Islamic Azad University, Sari, Iran, Author-Name: Masoud Ahmadi Author-Workplace-Name: Department of Management, Sari Branch, Islamic Azad University, Sari, Iran, Author-Name: Fahime Baei Author-Workplace-Name: Master of Science in Executive Master of Business Administration, Sari Branch, Islamic Azad University, Sari, Iran. Title: The Relationship between Demographic Characteristics with Information and Communication Technology and Empowerment in General Organizations (Case Study: Sari Municipality) Abstract: This study was an attempt to investigate the relationship between demographic characteristics with information and communication technology (ICT) and empowerment of Sari municipality staff in 2015. “Research methodology” in this study was descriptive and correlational. To fulfill the purpose of this study, 152 staff were selected from among a total number of 250 population based on stratified sampling using Krejcie and Morgan sampling table. “The data collection tools” consisted of two standard questionnaires, including ICT questionnaires (%96 validity) and empowerment questionnaire (87% validity). “The data analysis method” was inferential statistics conducting by SPSS. “The results” showed that there was not a significant difference between the mean of ICT and empowerment components among Sari municipality staff in terms of their age, gender, education, work experience, and organizational post. Classification-JEL: E37, E32, C53, C5 Keywords: Information and Communication Technology, Knowledge Management, Demographic Characteristics Journal:International Review of Management and Marketing Pages: 71-75 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4461/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4461/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Hamdoun Author-Workplace-Name: Department of Management and Marketing, College of Commerce and Business Administration, Dhofar University, Salalah, Sultanate of Oman, Author-Workplace-Name: URISO, FSEGT, University of Tunis El Manar, Tunisia, Author-Name: Mahmoud Zouaoui Author-Workplace-Name: ESCT, University of Manouba, Tunisia, Author-Workplace-Name: URISO, FSEGT, University of Tunis El Manar, Tunisia. Title: Impact of Environmental Management on Competitive Advantage of Tunisian Companies: The Mediator Role of Organizational Culture Abstract: In recent decades, companies have incorporated the environmental concerns in their strategic and operational activities. Despite previous literature, the debate about the competitive benefits of environmental practices is still open. This paper examines the role of organizational culture in the contribution of environmental management to competitive advantage. Data collected from 108 Tunisian companies were analyzed using structural equation modeling. The findings reveal that environmental management has a positive impact on competitive advantage regarding costs and differentiation. Moreover, environmental management has a positive effect on organizational culture which contributes to costs and differentiation competitive advantages. Classification-JEL: M140 Keywords: Environmental Management, Competitive Advantage, Organizational Culture, Resource-based View Journal:International Review of Management and Marketing Pages: 76-82 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3815/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3815/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-13 Template-Type: ReDIF-Article 1.0 Author-Name: Simona Salyova Author-Workplace-Name: Faculty of Economics, Matej Bel University, Tajovskeho 10, 974 01 Banska Bystrica, Slovakia, Author-Name: Janka Taborecka-Petrovicova Author-Workplace-Name: Faculty of Economics, Matej Bel University, Tajovskeho 10, 974 01 Banska Bystrica, Slovakia Title: The Impact of Internal Determinants and Environment on Market Orientation of Businesses from Slovak Foodstuff Industry Abstract: In the context of highly competitive global markets, changing customer needs, increasing dynamics of business environment, growing quality of products and the other factors managers try to identify and apply the most suitable and effective theories whose enforcement will lead to superior performance. Market orientation is a concept that has appeared as a significant predictor of business performance and has presumed to ensure competitive advantage. The degree of market orientation differs from one business to another. In fact, the extent of market-oriented behaviour in business is affected by internal determinants and environment. Therefore, we focus our attention on studying various factors forming market-oriented behaviour. The aim of this article is to examine the impact of internal determinants and environment on market orientation of businesses from foodstuff industry in Slovakia. This study is a part of complex research which was focused on investigating the relationship between market orientation and business performance. Results presented in this paper may help businesses to identify crucial determinants that form market-oriented behaviour and finally contribute to improvement of business performance. Classification-JEL: L110, L250, L660 Keywords: Market Orientation, Business Performance, Market-oriented Behaviour, Foodstuff Industry, Determinants of Market Orientation Journal:International Review of Management and Marketing Pages: 83-91 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4401/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4401/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-14 Template-Type: ReDIF-Article 1.0 Author-Name: Funda Yalým Author-Workplace-Name: Department of Public Relations and Advertising, Niþantaþý University, Faculty of Economics, Administrative and Social Sciences, Istanbul, Turkey Author-Name: Kaðan Cenk Mýzrak Author-Workplace-Name: Program of Occupational Health and Safety, Vocational School, Niþantaþý University, Istanbul, Turkey Title: A Field Study on the Relationship between Employer Brand and Employee Satisfaction Abstract: Employees play a significant role in the success of establishments. The ensuring of employee satisfaction is an issue which should be examined carefully at this point. Today it is set forth with different studies that many elements are effective in ensuring employee satisfaction. This study was conducted towards the employees of an establishment with an important employer brand in our country in order to reveal the relationship of a powerful employer brand and the benefits that this brand promised to employees with employee satisfaction. Of the qualitative research methods, the questionnaire technique was used in the research. The results were analyzed with the SPSS (22.0) Statistical Program. The research findings reveal that the elements of employer brand are related to employee satisfaction and that the employer brand affects employee satisfaction. Besides, no significant difference could be found between the demographic characteristics of the participants and employee satisfaction. Classification-JEL: M Keywords: Brand, Employer Brand, Employee Satisfaction Journal:International Review of Management and Marketing Pages: 92-103 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4426/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4426/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-15 Template-Type: ReDIF-Article 1.0 Author-Name: Amirhossein Abdolalipour Author-Workplace-Name: Department of Industrial Management, Science and Research Branch, Islamic Azad University, Tehran, Iran, Author-Name: Jamshid Nazemi Author-Workplace-Name: Department of Industrial Management, Science and Research Branch, Islamic Azad University, Tehran, Iran, Author-Name: Abbas Toloie Eshlaghi Author-Workplace-Name: Department of Industrial Management, Science and Research Branch, Islamic Azad University, Tehran, Iran, Author-Name: Farhad Hosseinzadeh Lotfi Author-Workplace-Name: Department of Applied Mathematics, Science and Research Branch, Islamic Azad University, Tehran, Iran. Title: A Mixed Bi-level Model to Correspond Service Recovery Chain Abstract: In the competitive environment, minimizing time space between service failure perception and service recovery with lowest cost is one of fast responsiveness company’s requirements. In this article, modeling service failure response time is considered. It was not only service recovery chain profit optimization carefully planned but also satisfaction of consumers who disturbed by a service failure was considered profoundly. Inconsistency between optimization of service recovery chain’s total benefit and existing firm’s local benefit was modeled by bi-level programming approach. The core recovery firm or department plays leader character and in lower level there are firms or departments as followers that make local decisions in service recovery chain. In this article, a heuristic algorithm was developed to solve the model. Classification-JEL: C6, L2 Keywords: Bi-level Programming, Service Recovery, Service Chain Journal:International Review of Management and Marketing Pages: 104-107 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4000/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4000/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-16 Template-Type: ReDIF-Article 1.0 Author-Name: David M. Akinnusi Author-Workplace-Name: Department of Business Management, Industrial Relations and Human Resource Management Unit, College of Business and Social Sciences, Covenant University, Ota, Ogun, Nigeria, Author-Name: Olubukunola O. Sonubi Author-Workplace-Name: Vaal Triangle University of Technology, Department of Human Resource Management, Swaziland Campus, Swaziland, Author-Name: Adebukola E. Oyewunmi Author-Workplace-Name: Department of Business Management, Industrial Relations and Human Resource Management Unit, College of Business and Social Sciences, Covenant University, Ota, Ogun, Nigeria. Title: Fostering Effective Workforce Diversity Management in Nigerian Organizations: The Challenge of Human Resource Management Abstract: The paper provides a conceptual understanding and significance of diversity and especially workplace diversity in Nigeria, drawing on previous studies. Naturally, the practice of human resource management (HRM) cannot be divorced from the socio-cultural, economic, political and legal environments of the nation. As the giant of Africa, with a population of about 180 million, about half of whom are of working age, Nigeria is an attractive market for multinationals from across the globe, and simultaneously fast becoming a melting pot of cultures and a nation where businesses should be booming but for the gross mismanagement, corruption and inept leadership. One of Nigeria’s most critical challenges, therefore, is the effective management of its workforce diversity, a litmus test for the maturity of HRM. The role and the capacity of function HRM in managing workplace diversity in Nigeria is critically assessed and based on an integrated conceptual framework, the challenges of managing workplace diversity in Nigeria is discussed and future research directions are indicated. Classification-JEL: M12 Keywords: Human Resource Management, Workforce Diversity, Nigeria, Diversity Management Journal:International Review of Management and Marketing Pages: 108-116 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3804/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3804/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-17 Template-Type: ReDIF-Article 1.0 Author-Name: Ng Chun Won Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Malaysia, Author-Name: Chong Yen Wan Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Malaysia, Author-Name: Mohmad Yazam Sharif Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Malaysia. Title: Effect of Leadership Styles, Social Capital, and Social Entrepreneurship on Organizational Effectiveness of Social Welfare Organization in Malaysia: Data Screening and Preliminary Analysis Abstract: The purpose of this paper is to discuss the process of screening, editing and preparation of initial data before any further multivariate analysis of the study concerning effect of leadership styles, social capital and social entrepreneurship on organizational effectiveness of social welfare organization in Malaysia. It is vital to conduct data screening to identify any potential violation of the basic assumptions related to the application of multivariate techniques. Moreover, initial data examination enables the researcher to gain a deeper understanding of the data collected. For this research, simple random sampling will be adopted as the sampling technique to draw conclusion about the entire population. Samples of 159 were selected from the total population of 271 welfare organization in Malaysia. Data screening and preliminary analysis were conducted to meet the assumptions of multivariate analysis. Thus, the study carried out non-response bias test, missing data detection and treatment, multivariate outliers detection and treatment, normality assessment, linearity assessment, common method variance assessment, multicollinearity assessment, homoscedasticity assessment and descriptive analysis. All the assessment was conducted using IBM SPSS statistical software version 21.0 (SPSS). In brief, the data found to fulfil the requirements for further multivariate analysis. Classification-JEL: D23, L2 Keywords: Organizational Effectiveness, Social Welfare Organization, Data Screening, Preliminary Analysis Journal:International Review of Management and Marketing Pages: 117-122 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3861/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3861/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-18 Template-Type: ReDIF-Article 1.0 Author-Name: Vladimir S. Osipov Author-Workplace-Name: Institute of Economics of RAS, Nakhimovsky Prospect, 32, Moscow 117218, Russia, Author-Workplace-Name: The State Research Institute of System Analysis of the Account Chamber of the Russian Federation, Usacheva, 64/1, Moscow 119048, Russia, Author-Name: Tatiana V. Skryl Author-Workplace-Name: Institute of Economics of RAS, Plekhanov Russian University of Economics, Stremyanny per. 36, Moscow 117997, Russia, Author-Name: Ekaterina A. Blinova Author-Workplace-Name: Plekhanov Russian University of Economics, Stremyanny per, 36, Moscow 117997, Russia, Author-Name: Michael E. Kosov Author-Workplace-Name: Finance University under the Government of the Russian Federation, Leningradskii Avenue 49, 125993, Moscow, Russia. Title: Dysfunctions of Public Administration System: Analysis of Institutional Reforms Abstract: The article dwells upon the major trends of public administration system development. The basic reasons for public administration inefficiency, dysfunctions of public administration system and prevailing lines of institutional reform are considered. The article provides an analysis of system dysfunctions. The article describes an interdisciplinary approach to the issue of public administration system creation and its functional unit’s identification that possess various competencies and authorities in the planning horizon. The article determines the necessity of establishing a special government body responsible for strategy development and implementation of structural reforms. Classification-JEL: D2, H1, O2 Keywords: Public Administration, Competition, Competitiveness, Institutions, State Budget Journal:International Review of Management and Marketing Pages: 123-129 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3498/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3498/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-19 Template-Type: ReDIF-Article 1.0 Author-Name: Marek Potkány Author-Workplace-Name: Faculty of Wood Sciences and Technology, Technical University in Zvolen, T.G. Masaryka 24, 96053 Zvolen, Slovakia, Author-Name: Petr Novák Author-Workplace-Name: Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 76001 Zlín, Czech Republic, Author-Name: Róbert Kovác Author-Workplace-Name: Faculty of Economics and Administration, University of Pardubice, Studentská 95, 53210 Pardubice 2, Czech Republic. Author-Name: Miloš Hitka Author-Workplace-Name: Faculty of Wood Sciences and Technology, Technical University in Zvolen, T.G. Masaryka 24, 96053 Zvolen, Slovakia, Title: Innovation of a Technological Product with Utilizing the Target Costing Methodology Abstract: The modern business environment is characterized by high competitiveness. If an enterprise wishes to maintain a competitive edge and hang on to clients, it is very important to engage in innovative activities, even if there is no real justification for doing so. Such innovation in the business environment and cost structure is additionally a catalyst for change in cost management. Gradually, costs begin to be seen from a strategic perspective and planning is undertaken in the preproduction phase, as a consequence of this stage creating the greatest impact on any future success of a product. Varying perceptions of costs and the behavior pertaining to them also necessitates that adequate tools are developed for their strategic management, e.g., target costing. The aim of this paper is to present the upgrade of an electronic item - a sports light-emitting diode display, adapting it to be compatible with external devices running the Android operating system, in accordance with cost projection applied via the target costing methodology. Doing a target costing calculation through the procedure proposed allows for functional differentiation of the given product, specifically to satisfy the requirements of potential customers at an acceptable market price. Classification-JEL: M21, M41, O31 Keywords: Cost Projection, Calculation, Target Costing, Innovation Journal:International Review of Management and Marketing Pages: 130-137 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4026/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4026/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-20 Template-Type: ReDIF-Article 1.0 Author-Name: Usman Ahmad Author-Workplace-Name: School of Economics Finance and Banking, Universiti Utara Malaysia, Malaysia, Author-Name: Yusnidah Ibrahim Author-Workplace-Name: School of Economics Finance and Banking, Universiti Utara Malaysia, Malaysia, Author-Name: Mohd Sobri Minai Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Malaysia. Title: Public Private Partnership in Malaysia: The Differences in Perceptions on the Criticality of Risk Factors and Allocation of Risks between the Private and Public Sectors Abstract: Public private partnership (PPP) was introduced in Malaysia in the 1980s. Malaysian government used this tool for the provision of infrastructure and public services efficiently. However, a few PPP arrangements are under-achieved due to problems in risk identification and management. Therefore, this paper aims to rank risk factors based on criticality. Apart from ranking of risks, this paper provides preferred allocation of critical risk factors. In addition, this study aims to assess the difference of perceptions about the criticality of the risks between contracting parties. First, a few interviews were conducted to screen the risk factors provided in literature and then a set of questionnaires was served upon both private and public sector for the ranking and allocation of risks. To rank risks, a matrix was provided to the respondents and the percentage method was used to allocate the risks. The results of study suggest that 31 out of 44 risk factors are critical and out them 5 critical risk factors should preferably be allocated to private sector. However, a significant difference in perceptions of private and public sector about critically of risks has been identified. The results conclude that the construction and operation stages are critical and for the success of PPP projects both public and private sectors have to improve risk communication to avoid the difference in perception about criticalities of risks. Classification-JEL: D81, G32, L33 Keywords: Public Private Partnership, Infrastructure, Risk Factors, Policymakers and Private Sectors Journal:International Review of Management and Marketing Pages: 138-150 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3983/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3983/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-21 Template-Type: ReDIF-Article 1.0 Author-Name: Salim Musabah Bakhit Al Zefeiti Author-Workplace-Name: Universiti Teknologi Malaysia, Malaysia Author-Workplace-Name: Royal Court Affairs, Oman, Author-Name: Noor Azmi Mohamad Author-Workplace-Name: Universiti Teknologi Malaysia, Malaysia. Title: The Influence of Organizational Commitment on Omani Public Employees’ Work Performance Abstract: The purpose of this paper is to investigate the influence of organizational commitment on work performance in the context of Omani governmental organizations. Organizational commitment through its affective commitment, normative commitment, continuance commitment, motivates employees to work for the good of the organization. There are various studies that discuss organizational commitment, and work performance, yet it is hardly to see the research done on interrelationship between organizational commitment subscales and employees’ work performance specifically in Omani context. Thus, the paper is an attempt to fill this gap in the literature. Organizational commitment questionnaire was used to measure organizational commitment. Contextual and task performance were used to measure work performance. Quantitative survey method was applied and a sample of 335 middle-level managers of Omani public civil service organizations was selected to answer the instrument. Analysis of moment structures was utilized to analyze the collected data and test the research questions, and hypotheses. The techniques of data analysis comprised a confirmatory factor analysis, and a structural equation modeling analysis. The empirical results indicate that all organizational commitment subscales (affective, normative, and continuance) have a significant impact on work performance dimensions, contextual and task performance. Classification-JEL: D23, L29, M100 Keywords: Organizational Commitment, Normative Commitment, Continuance Commitment, Work Performance, Contextual Performance, Task Performance, Public Organization Journal:International Review of Management and Marketing Pages: 151-160 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3982/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3982/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-22 Template-Type: ReDIF-Article 1.0 Author-Name: Zaleha Mohamad Author-Workplace-Name: School of Maritime Business and Management, University Malaysia Terengganu, Malaysia, Author-Name: Nurhafizah Ramli Author-Workplace-Name: School of Informatics and Applied Mathematics, University Malaysia Terengganu, Malaysia Author-Name: Aidy Mohamed Shawal M. Muslim Author-Workplace-Name: Institute of Oceanography and Environment, Universiti Malaysia Terengganu, Terengganu, Malaysia Author-Name: Yii Siang Hii Author-Workplace-Name: Research Management Inovation Centre, Malaysia Terengganu, Malaysia. Title: Tourism Operator Sustainability Predictive Model in Marine Park Abstract: Sustainable tourism is the concept of visiting a place as a tourist and trying to make only a positive impact on the environment, society and economy. Tourism can involve primary transportation to the general location, local transportation, accommodations, entertainment, recreation, nourishment and shopping. In this context, the research study tourism is operator towards recreational. This study analyzed the sustainability tourism predictive model towards operator in marine park. The research addresses concentrating on four variables which are attractiveness, risks and hazards, maintenance and cleanliness and infrastructure. By using regression analysis, the result found that all four variables were predicted influences the sustainable tourism in marine park. Classification-JEL: L83, Q55, Z32 Keywords: Tourism, Operators, Sustainability Journal:International Review of Management and Marketing Pages: 161-165 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3957/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3957/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-23 Template-Type: ReDIF-Article 1.0 Author-Name: St. Aisyah Author-Workplace-Name: Economics Department, Universitas Negeri Makassar, Indonesia, Author-Name: Chalid Imran Musa Author-Workplace-Name: Economics Department, Universitas Negeri Makassar, Indonesia, Author-Name: Anwar Ramli Author-Workplace-Name: Economics Department, Universitas Negeri Makassar, Indonesia, Title: Effect of Characteristics and Entrepreneurial Orientation towards Entrepreneurship Competence and Crafts and Arts Small and Medium Enterprises Business Performance in Makassar Abstract: This study was designed to test and analyze the characteristics and entrepreneurial orientation towards entrepreneurial competence and business performance. The population in this study were 117 owners/managers of small and medium enterprises crafts in the city of Makassar, with a rate of return of 79.49%. Convenience sampling technique is used with a total sample of 93 owners/managers. The results of the partial least squares Warp 5.0 analysis of provides evidence that the characteristics of entrepreneurs who are low in the opposite direction but it is significant to improving the entrepreneurial competence. High entrepreneurial orientation in the same direction and significant impact on improving the competence of the entrepreneurial characteristics of entrepreneurs who are low in the opposite direction and significant impact on business performance improvement. The owners or managers high autonomy are entrepreneurs strong desire to develop self-sufficiency in trying to have a significant impact on business performance. Low entrepreneurial competence in the opposite direction and no significant effect on business performance. Classification-JEL: M2 Keywords: Characteristics, Orientation, Entrepreneurial Competence, Business Performance Journal:International Review of Management and Marketing Pages: 166-173 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4019/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4019/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-24 Template-Type: ReDIF-Article 1.0 Author-Name: Othman Kareem Mahmood Author-Workplace-Name: Department of Business Management, University of Sulaimani, Sulaymaniyah City, Iraq Author-Workplace-Name: Department of Business Management, University of Human Development, Sulaymaniyah City, Iraq Author-Name: Jamal Ahmed Hama Kareem Author-Workplace-Name: Department of Business Management, University of Sulaimani, Sulaymaniyah City, Iraq, Author-Name: Wirya Najm Rashid Author-Workplace-Name: Department of Marketing Management, University of Sulaimani, Sulaymaniyah City, Iraq, Author-Workplace-Name: Department of Business Management, University of Human Development, Sulaymaniyah City, Iraq, Author-Name: Daroon Faridun Abdulla Author-Workplace-Name: Department of Business Management, University of Sulaimani, Sulaymaniyah City, Iraq, Author-Workplace-Name: Department of Business Management, University of Human Development, Sulaymaniyah City, Iraq Title: Facility Layout Design and its Impact on the Healthcare Service Quality in Teaching Hospital and Pediatric Teaching Hospital in Sulaymaniyah City Abstract: This paper explores the relationship between the physical facility layout of the Sulaymaniyah Pediatric Teaching Hospital and Sulaymaniyah Teaching Hospital and the quality of healthcare service dimensions using the correlation coefficient and linear regression model. It is concluded that there is a statistically significant correlation between facility layout design of the hospitals and the quality of healthcare services offered, in addition to the causal relationship, as a regression, between the facility layout of the public hospitals and the quality of the healthcare service they offer. The recommendation for the two hospitals suggested is improving the quality of healthcare service through redesigning the physical facility layout design. Classification-JEL: N75, R53, I18, I31 Keywords: Facility Layout, Healthcare Service Quality, Sulaymaniyah Hospitals Journal:International Review of Management and Marketing Pages: 174-179 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4049/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4049/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-25 Template-Type: ReDIF-Article 1.0 Author-Name: Bidyut Jyoti Gogoi Author-Workplace-Name: Indian Institute of Management Shillong, Meghalaya, India Title: Effect of Store Design on Perceived Crowding and Impulse Buying Behavior Abstract: Retailing has undergone tremendous changes in the present business environment. One reason being the increase in business of the online retailers. Customers now have a choice and preference to choose the channel of their choice. The profit margins of several retailers have gone down due to this stiff competition. To stay tuned to the changing business environment retailers need to develop strategies to increase footfalls and increase their loyal customer base. To have a loyal customer base retailers have to focus on increasing the level of shopper satisfaction. The more the shopper satisfaction, the more will be the tendency to purchase a product or service. There are several parameters associated with shopper satisfaction in a retail environment. One such parameter is the store design. In this paper, the researcher wants to find out the role of store design and its overall impact on increasing the impulse purchase behavior. The researcher uses perceived crowding as the influencer of emotional behavior of the customer. Perceived crowding is a combination of human crowding and spatial crowding. The emotional behavior generated are arousal, pleasure and dominance. The emotional behavior generated due to perceived crowding may have an impact on the shopper satisfaction level. The satisfaction level of the shoppers may in turn trigger the impulsive behavior of the customer. Classification-JEL: M300, M310 Keywords: Store Design, Human Crowding, Spatial Crowding, Arousal, Pleasure, Dominance, Shopper Satisfaction, Impulse Buying Journal:International Review of Management and Marketing Pages: 180-186 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4011/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4011/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-26 Template-Type: ReDIF-Article 1.0 Author-Name: Liga Surydana Author-Workplace-Name: Sekolah Tinggi Pariwisata, Bandung, Indonesia Title: Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia Abstract: The purpose of this research is to investigate the influence of service quality on customer value as well as on public hospital patient satisfaction. Population studies were conducted in government hospitals. Data analysis used structural equation modeling partial least square. Sample in this research are 158 patients from government hospitals in the district Bandug, Indonesia. The results showed a significant influence on service quality on customer value and patient satisfaction. Furthermore, the results also showed that gender plays a role as moderating variable between customer value and patient satisfaction. This indicates that the services provided by public hospitals can improve customer value implications on patient satisfaction. Classification-JEL: M31, M38, I13 Keywords: Service Quality, Customer Value, Patient Satisfaction, Public Hospital Journal:International Review of Management and Marketing Pages: 187-192 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3839/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3839/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-27 Template-Type: ReDIF-Article 1.0 Author-Name: Dinmukhamed Kelesbayev Author-Workplace-Name: Akhmet Yassawi University, Turkestan, Kazakstan, Author-Name: Kuatbek Kalykulov Author-Workplace-Name: Akhmet Yassawi University, Turkestan, Kazakstan, Author-Name: Yermek Yertayev Author-Workplace-Name: Regional SocialInnovation University, Shymkent, Kazakstan, Author-Name: Altynay Turlybekova Author-Workplace-Name: Regional Social-Innovation University, Shymkent, Kazakstan, Author-Name: Akhmet Kamalov Author-Workplace-Name: M. Auezov South Kazakhstan State University, Shymkent, Kazakstan Title: Expressions Creating Confusion among Elements of Promotion Mix: Sales Promotion Abstract: More than 20 years on marketing, research and publications have dealt with research problems based on marketing mix and have mostly examined marketing processes. However, the types or elements of the marketing mix that are important for both the enterprises and the consumers are not analyzed too deeply, and different expressions or concepts are used in the analyzed sources. For example, when we look at the literature on marketing, which is being used as a source in our universities, the conceptual confusion in the naming of the marketing mix components and elements of promotion mix is clearly visible. Marketing literatures are developed by academicians who contribute to the expansion and development of marketing literature, such as sales promotion or sales incentives or sales encouragement. The concepts that are placed as such are the concepts confusion in naming elements of promotion mix and the promotion mix. Therefore, in this study, a deep literature search was conducted to get rid of concept confusion. In the naming of elements of promotion mix, concept expressions that create confusion have been examined in detail and discussed in various comparative terms, and basic concepts with wide meaningful various actions have been proposed. Classification-JEL: M30, M31 Keywords: Promotion, Promotion Mix, Elements of Promotion Mix, Sales Promotion Journal:International Review of Management and Marketing Pages: 193-196 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3802/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3802/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-28 Template-Type: ReDIF-Article 1.0 Author-Name: Shahryar Sorooshian Author-Workplace-Name: Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia, Author-Name: Nursofea Iman Ahmad Suffian Author-Workplace-Name: Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia. Title: Small and Medium Enterprises’ Risk Modeling Abstract: Small and medium enterprises (SMEs) in Malaysia keep failing year to year due to economic fluctuation and challenges. This affects the industry and economy growth of Malaysia. This research was conducted to identify criteria of performance prediction model that can predict success or failure risk of SMEs and to develop the predictive model, based on logit regression method, for SMEs of Malaysia. Developing a model of logit regression is by using the four perspectives of the balanced scorecard approach. The four perspectives are independent variables, including the success and failure of SMEs as the dependent variable. The variables would help in developing the model through Statistical Package for the Social Science. data software to gain the binomial regression results. The modeled result is based on the probability of the SME success and bankruptcy risk, useful for policy makers. Classification-JEL: M1 Keywords: Risk, Success, Probability, Small and Medium Enterprise, Business Administration Journal:International Review of Management and Marketing Pages: 197-201 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4107/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4107/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-29 Template-Type: ReDIF-Article 1.0 Author-Name: Moaz Nagib Gharib Author-Workplace-Name: Department of Management and Marketing, Dhofar University, College of Commerce and Business Administration, Salalah, Sultanate of Oman, Author-Name: Ahmad Taha Kahwaji Author-Workplace-Name: Department of Management and Marketing, Dhofar University, College of Commerce and Business Administration, Salalah, Sultanate of Oman, Author-Name: Mohammed Osman Elrasheed Author-Workplace-Name: Department of Management and Marketing, Dhofar University, College of Commerce and Business Administration, Salalah, Sultanate of Oman. Title: Factors Affecting Staff Retention Strategies Used in Private Syrian Companies during the Crisis Abstract: The aim of current study is to exam elements influencing retention among employees in private Syrian companies during the crisis. The factors are training and professional development, organizational rewards system, job insecurity and job satisfaction. For this reason, 102 organized surveys were gathered. Obtained results from the study questionnaire were analyzed and examined by using statistical tests as correlation and multiple regression analysis. Results show that training and professional development have no significant impact on staff retention, while other variables (rewards system, job security and job satisfaction) have statistically significant effect on staff retention, analysis showed that job satisfaction has more effect than rewards system and job security on staff retention. Classification-JEL: J63, M12 Keywords: Staff Retention, Training, Rewards System, Job Security, Job Satisfaction, Crisis, Syria Journal:International Review of Management and Marketing Pages: 202-206 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4392/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4392/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-30 Template-Type: ReDIF-Article 1.0 Author-Name: Kamilah Kamaludin Author-Workplace-Name: College of Business Administration, Prince Sultan University, Kingdom of Saudi Arabia, Author-Name: Kamil Zaki Kamaludin Author-Workplace-Name: Ipoh Specialist Hospital, Malaysia. Title: User Acceptance of the Human Resource Information System: A Study of a Private Hospital in Malaysia Abstract: Technological acceptance and usage is a critical concern as substantial investments are made implementing new information systems (IS). Ipoh Specialist Hospital (ISH) adopted the human resource IS (HRIS) to better manage its HR functions. Nonetheless, low usage levels have alerted top management that the system may have failed its intended purpose. Thus, this study aims to understand the underlying factors that influence user acceptance of the HRIS at the hospital. Using the technological acceptance model (TAM), we found relations between the following TAM constructs: (1) Perceived ease of use, (2) perceived usefulness, (3) information quality, (4) social influence and (5) user satisfaction with system usage. Data from 267 users of the HRIS at ISH show that usage is influenced by perceived ease of use, information quality and social influence towards the system. Surprisingly, perceived usefulness was found to be inversely related to usage. Lastly, system usage was found to influence user satisfaction rather than the other way around. Our findings support management’s wariness about the lack of acceptance of the HRIS at ISH. Our study bridges a gap in the HR management literature and contributes to the application of the TAM in the context of Malaysian healthcare environment, which has thus far been scarce. Classification-JEL: C2, M150, M500, O330 Keywords: Human Resource Information System, Technological Acceptance Model, Organizational Change Journal:International Review of Management and Marketing Pages: 207-217 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4121/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4121/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-31 Template-Type: ReDIF-Article 1.0 Author-Name: Zaleha Mohamad Author-Workplace-Name: School of Maritime Business and Management, University Malaysia Terengganu, Malaysia, Author-Name: Nurhafizah Ramli Author-Workplace-Name: School of Informatics and Applied Mathematics, University Malaysia Terengganu, Malaysia, Author-Name: Aidy M. Muslim Author-Workplace-Name: Institute of Oceanography and Environment, Universiti Malaysia Terengganu, Malaysia, Author-Name: Yii Siang Hii Author-Workplace-Name: Research Management Inovation Centre, Universiti Malaysia Terengganu, Malaysia. Title: Relationship between Tourism Attractiveness and Marine Park Sustainability Abstract: This paper examines Pulau Tioman tourist views on their appreciation of the marine park as a tool for recreational. Data were collected through quantitative method using questionnaire towards tourist. The results of this study are presented the relationship between attractiveness and sustainability. There are positive relationship between attractiveness and sustainability. The conclusions point to the needs for awareness attractiveness aimed not only at ensuring community engagement within the development of Pulau Tioman but also at generating tourist sustainability at Tioman marine pa Classification-JEL: L83, Q55, Z32 Keywords: Tourism Attractiveness, Marine Park, Sustainability Journal:International Review of Management and Marketing Pages: 218-220 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3958/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3958/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-32 Template-Type: ReDIF-Article 1.0 Author-Name: Muhlis Ruslan Author-Workplace-Name: Department of Economics, Bosowa University Makassar, Indonesia, Author-Name: Chalid Imran Musa Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Indonesia, Author-Name: Dian Anggraece Sigit Parawansa Author-Workplace-Name: Department of Economics, Hasanuddin University, Indonesia. Title: The Influence of Healthy Financial, Business, and Human Resource Competence toward the Performance of Cooperation Institution: A Study on the People Living in the Coastal Area in Makassar Abstract: This research was aimed at analyzing cooperative performance at coastal areas around Makassar. This research was an explanatory research. The populations are cooperative members in coastal areas in Makassar consisting of 715 people. The sample was determined using formula made by Slovin, i.e., n = N/(1 + N.e2), where e = 0.05 or 5%. The data were analyzed using SPSS software. The results show that healthy organization, financial, business, and human resources’ competence simultaniously influence cooperative performance. Partially, the influence of healthy organizations on the cooperative performance is 0.256, healthy financial is 0.003, healthy business is 0.000, and human resources’ competence is 0.000. Therefore, significance of healthy organization on cooperatives performance is 1.139. It shows that H0 is accepted, and it means no influence because T-table is 1.960. The influence of healthy financial on the cooperative performance is 2.979. Tt shows that H0 is rejected, and it means that there is an influence. The significance of healthy business on the cooperatives performance is 4.003. It shows that H0 is rejected so there is an influence. In addition, the significance of human resource competencies on the cooperatives institution performance is 6.792. It shows that H0 rejected or influential. Classification-JEL: G1, G3 Keywords: Cooperation Institution Performance, Cooperation, Coastal Area Journal:International Review of Management and Marketing Pages: 221-225 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3938/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3938/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-33 Template-Type: ReDIF-Article 1.0 Author-Name: Rasool Sarihi Asfestani Author-Workplace-Name: Department of Management, Esfahan (Khorasgan) Branch, Islamic Azad University, Esfahan, Iran, Author-Name: Mehraban Hadi Peykani Author-Workplace-Name: Department of Management, Esfahan (Khorasgan) Branch, Islamic Azad University, Esfahan, Iran, Author-Name: Akbar Eetebaryan Author-Workplace-Name: Department of Management, Esfahan (Khorasgan) Branch, Islamic Azad University, Esfahan, Iran Title: Design and Presentation of Professional Ethics Criteria and Indicators for the Promotion of Political Accountability within Iranian’s Government Organizations (Case Study: National Chief Executive Devices) Abstract: Today, professional ethics has gained a strategic position in the global environment due to intertwined professions and many challenges arising from globalization and also provides wide range of knowledge in which its alignment with political accountability could facilitates achievement of higher goals and objectives and specificly may strengthen the relationship of original-lawyer between citizens and authorities, reduce corruption, increase the legitimacy of the political system. In this study, we have formulated a framework by reviewing the literature and related researches so that with application of quality and quantitative combinatory approch as well as utilization of Delphi and judgmental sampling and chain and professional acceptance of scientific and organizational model (32 members), a comporehensive model was instituted in the form of a standard model (individual, organizational and cross-organizational) and 23 indicators of professional ethics to promote political accountability. Then, realized model structures in the studied organizations has been tested through structural equation modeling (confirmatory factor analysis) using smart PLS software. Meanwhile, Cronbach’s alpha (0.965) is used to measure questionnaire’s reliability in addition to evaluation of validity. Moreover, among national executive accountability, 124 members are selected for this study through Morgan table and stratified random sampling method so that the situation of each dimensions such as individual (3.258), organizational (3.727) and cross-organizational (3.478) are obtained unfavorably. Overall, this study defines a new method to analyze and measurements of enhance public accountability and professional ethics under Iranian’s government agencies. Classification-JEL: C53, C5, E37, E32 Keywords: Ethical Accountability, Political Accountability, Organizational Professional Ethics, Environmental Professional Ethics Journal:International Review of Management and Marketing Pages: 226-232 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4464/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4464/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-34 Template-Type: ReDIF-Article 1.0 Author-Name: Hassan Mehrmanesh Author-Workplace-Name: Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran, Author-Name: Seyed Rahim Safavi Mirmahalleh Author-Workplace-Name: Department of Management, University of Payame Noor, Tehran, Iran. Title: Studying the Relationship among Character, Phantasm and Environment with Customers’ Loyalty in Iran’s Hotel Industry (Case Study: Hotels of Ardabil) Abstract: Customer loyalty is both an attitudinal and behavioral tendency to favor one brand over all others, whether due to satisfaction with the product or service, its convenience or performance, or simply familiarity and comfort with the brand. Competition in service firms is more than manufacturing firms. Loyalty of the hotel’s guest is of great importance due to the competitive nature of hotel section. Increasing growth of hotels has increased the importance of guests’ loyalty and requires a renewed reservation of the guests in a favorable hotel. Statistical society of this research is the hotels of Ardebil, in the first step sampling is done in cluster form and in the second step sampling is done randomly and clients are available to the selected hotels. The method of this research is descriptive-correlation and the results show that there is a relation among character, phantasm, environment and clients’ loyalty in hotel industry Classification-JEL: C53, C5, E37, E32 Keywords: Character, Phantasm, Environment, Client’s Loyalty, Hotel, Ardabil Journal:International Review of Management and Marketing Pages: 233-236 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4462/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4462/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-35 Template-Type: ReDIF-Article 1.0 Author-Name: Mahdi Rezapour Author-Workplace-Name: Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran, Author-Name: Mehraban Hadi Peykani Author-Workplace-Name: Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran. Title: Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan Abstract: The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average. Classification-JEL: E37, E32, C53, C5 Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks Journal:International Review of Management and Marketing Pages: 237-243 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4480/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4480/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-36 Template-Type: ReDIF-Article 1.0 Author-Name: Fahime Baei Author-Workplace-Name: Graduate Master of Science in Executive Master of Business Administration, Islamic Azad University, Sari Branch, Sari, Iran Author-Name: Masoud Ahmadi Author-Workplace-Name: Department of Management, Islamic Azad University, Sari Branch, Sari, Iran, Author-Name: Neda Sharifi Asadi Malafeh Author-Workplace-Name: Graduate Master of Science in Executive Master of Business Administration, Islamic Azad University, Sari Branch, Sari, Iran Author-Name: Abbasali Baee Author-Workplace-Name: Graduate Master in IT, Malek-Ashtar University of Technology, Iran. Title: The Relationship between Manager’s Strategic Intelligence and Organization Development in Governmental Agencies in Iran (Case Study: Office of Cooperatives Labor and Social Welfare) Abstract: The main purpose of this paper is to investigate the relation of managers’ strategic intelligence with organization development (OD) and the relationship between the dimensions of strategic intelligence and OD in governmental agencies in Iran in 2015 (case study: Office of Cooperatives Labor and Social Welfare in Sari). “Research methodology” in this study was descriptive and correlational. To fulfill the purpose of this study, 493 staff were selected from among a total number of 920 population based on random sampling. “The data collection tools” consisted of two standard questionnaires, including strategic intelligence questionnaire (0.84 validity) and OD (0.83 validity). “The data analysis method” was inferential statistics conducting by SPSS22 software (including Durbin–Watson, multiple regression and analysis of variance test). “The results” showed that there is a positive significant relationship between manager’s strategic intelligence with OD and there is a significant relationship between some dimensions of strategic intelligence such as knowledge and wisdom and practical intelligence with OD but there is no significant relationship between emotional intelligence and creativity and innovation with OD. Also the results show there is a significant difference between the dimensions mean of strategic intelligence and dimensions mean of ODs. Classification-JEL: E37, E32, C53, C5 Keywords: Interpretations of Intelligence, Strategic Intelligence, Organization Development Journal:International Review of Management and Marketing Pages: 244-249 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4481/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4481/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-37 Template-Type: ReDIF-Article 1.0 Author-Name: Azade Aryana Author-Workplace-Name: Department of Human Resources Management, Technical and Vocational University, Iran, Author-Name: Reza Ameri Siyahouei Author-Workplace-Name: Department of Industrial Management, Technical and Vocational University, Iran, Author-Name: Tahereh Mahmoudi Author-Workplace-Name: Department of Clinical Psychology, Zarand Branch, Islamic Azad University, Zarand, Iran. Title: Investigating the Relationship between Employee Empowerment and the Development of an Entrepreneurial Culture at Fatemieh Technical and Vocational University of Bandar Abbas Abstract: This study has been conducted with the aim of investigating the relationship between employee empowerment and the development of an entrepreneurial culture Fatemieh Technical and Vocational University of Bandar Abbas. This is a descriptive and correlational research. The sample size was 113 participants (85 females and 28 males) who were selected via simple random sampling method. The research tool was Spritzer Psychological Empowerment Scale and Entrepreneurial Culture Questionnaire. The data obtained from the study were analyzed using Pearson correlation coefficient. The research findings showed that there is a relationship between employee empowerment and the development of an entrepreneurial culture in Fatemieh Technical and Vocational University of Bandar Abbas, there is a significant relationship between sense of competence (self-efficacy) and the development of an entrepreneurial culture in Fatemieh Technical and Vocational University of Bandar Abbas, there is a significant relationship between the sense of having the right of choice (independence) and the development of an entrepreneurial culture in Fatemieh Technical and Vocational University of Bandar Abbas, there is a significant relationship between sense of meaning and the development of an entrepreneurial culture in Fatemieh Technical and Vocational University of Bandar Abbas, and there is a significant relationship between sense of trust in other employees and the development of an entrepreneurial culture in Fatemieh Technical and Vocational University of Bandar Abbas. Classification-JEL: E37, E32, C53, C5 Keywords: Empowerment, Development of Entrepreneurial Culture, Employees, Fatemieh Technical and Vocational University Journal:International Review of Management and Marketing Pages: 250-255 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4483/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4483/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-38 Template-Type: ReDIF-Article 1.0 Author-Name: Murat Akin Author-Workplace-Name: Ömer Halisdemir University, 51240 Nigde, Turkey Title: A Research on the Impacts of the Young People’s Internet Addiction Levels and their Social Media Preferences Abstract: The aim of this study is to determine whether or not internet addiction levels of young people lead to differences in social media use intentions. The study consists of two main parts. In the literature review section where the conceptual framework is tried to be formed, internet addiction and social media concepts are defined, and information on social media use is given. Following the conceptual framework, the hypothesis to test whether or not the addiction has led to differences in the intended use is analyzed with a sample of 756 participants. The results of the research study suggest that 96.8% of the young people use the internet on a daily basis, 91.2% use mobile phones for the internet access, 0.61 of the young people are addicted to it, and 0.391 of them spend 5-6 h online every day. Facebook is seen as the most preferred social media tool. Young people use the social media mostly to establish communication and to make various kinds of sharing. It is worried that the young people’s quality of life and mental health may be negatively affected in the later years. For this, first of all, the government needs to conduct studies on media literacy and create different social fields such as sports facilities, theaters, etc. where the young people can socialize with each other. In the conclusion of the study, the effects in question are evaluated, and the state, business managers, marketing researchers and marketing researchers are presented with suggestions. Classification-JEL: L2 Keywords: Satisfaction, Behavioral and Attitudinal Brand Loyalties, Mobile Phone, Young Consumers Journal:International Review of Management and Marketing Pages: 256-262 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4380/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4380/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-39 Template-Type: ReDIF-Article 1.0 Author-Name: Amer Al Shishany Author-Workplace-Name: Department of Management, The Hashemite University, Jordan, Author-Name: Radwan Kharabsheh Author-Workplace-Name: Applied Science University, Bahrain, Author-Name: Waed Elnsour Author-Workplace-Name: Department of Management, The Hashemite University, Jordan, Author-Name: Jackson Adams Author-Workplace-Name: Essex Business School, University of Essex, United Kingdom. Title: The Future of Group Decision Support System Supported Meetings: Perceiving the Value and the Need for Competitive Strategies Abstract: Conducting meetings using group decision support system (GDSS) applications, as a method for brainstorming and decision-making sessions in organizations, has not yet been disseminated and adopted by the majority of either businesses or public sectors. Observations and statistics from the field indicate that organizations have scant interest or no perception at all of this approach for decision-making process. This paper is devoted to investigate the reasons behind the lack of GDSS supported meetings’ adoption and, therefore, dissemination by both private and public organizations. It, also, suggests solutions for overcoming challenges encountering GDSS supported meetings’ industry. The paper reports on the results of a field study of 22 semi-structured intensive interviews conducted with users of GDSS meeting software, experienced facilitators, technical support experts and managers of GDSS meeting facilities. The research took place in real business environmental settings with interviewees whom used “FacilitatePro,” “MeetingSphere” and “Spilter” GDSS meeting software. Classification-JEL: C44, D7, M31 Keywords: Group Decision Support Systems, Competitive Strategies, Marketing Journal:International Review of Management and Marketing Pages: 263-271 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4033/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4033/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-40 Template-Type: ReDIF-Article 1.0 Author-Name: Hatice Aydýn Author-Workplace-Name: Department of Economics, Faculty of Economics and Administrative Sciences, Mus Alparslan University, 49250 Muþ, Turkey Author-Name: Cemal Zehir Author-Workplace-Name: Department of Business Administration, Faculty of Economics and Administrative Sciences, Yýldýz Technical University, 34349 Ýstanbul, Turkey Title: What Type Relationship Do We Have with Our Brands? Is the Name of this Relationship Brand Romance? Abstract: Consumers’ loyalty to a brand depends on their establishing an emotional relationship with it. This relationship may be called as brand romance. Many factors influence the emergence of brand romance (ROM), including brand novelty (BN), brand satisfaction (BS), and subjective brand knowledge (SBK). The present study evaluates brand romance dimensions such as pleasure, arousal and dominance in terms of these antecedents and outcomes as attitudinal and behavioral brand loyalty. The study was carried out with 295 consumers in Istanbul/Turkey via face-to-face questionnaires. In this study, BS, SBK, and BN have a positive influence on arousal and pleasure dimensions of brand romance whereas the effect of SBK is not statistically significant on dominance dimension of brand romance. Also arousal and dominance dimensions of brand romance are positively effective on behavioral and attitudinal loyalty whereas pleasure dimension is not statistically significant on behavioral loyalty Classification-JEL: M30, M31 Keywords: Brand Romance, Subjective Brand Knowledge, Brand Novelty, Brand Satisfaction, Brand Loyalty Journal:International Review of Management and Marketing Pages: 272-283 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4048/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4048/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-41 Template-Type: ReDIF-Article 1.0 Author-Name: Taghrid S. Suifan Author-Workplace-Name: Business School, The University of Jordan, Amman, Jordan, Author-Name: Marwa Al-Janini Author-Workplace-Name: The University of Jordan, Amman, Jordan. Title: The Relationship between Transformational Leadership and Employees’ Creativity in the Jordanian Banking Sector Abstract: This study aims to examine the relationship between transformational leadership and employees’ creativity in the Jordanian banking sector. 300 and 69 questionnaires were distributed to the employees in different banks. The data were tested using multiple regression to determine whether the four dimensions of transformational leadership: Idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration have a significant relationship with employees’ creativity. The findings showed that there is a positive relationship between transformational leadership and employees’ creativity. However, the dimensions of inspirational motivation and intellectual stimulation have been shown not to have a significant relationship with employees’ creativity. Classification-JEL: G2, L2 Keywords: Transformational Leadership, Employees’ Creativity, Banking Sector Journal:International Review of Management and Marketing Pages: 284-292 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4284/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4284/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-42 Template-Type: ReDIF-Article 1.0 Author-Name: Edgardo Cayon Author-Workplace-Name: CESA Business School, Bogota, Colombia, Author-Name: Juan Santiago Correa Author-Workplace-Name: CESA Business School, Bogota, Colombia, Author-Name: Julio Sarmiento-Sabogal Author-Workplace-Name: Department of Management, Pontificia Universidad Javeriana, Bogota, Colombia. Title: Does Attending a Public or Private University Make a Difference for Students in Colombia? Abstract: In this paper, we explore the difference in quality between public and private higher education institutions (HEIs) in Colombia. We test whether the differences in the national exam that measures student performance (Saber Pro) between public and private institutions is statistically significant by employing a propensity matching score approach based on common financial characteristics to avoid issues of selection bias. The results indicate that the difference in student performance between public and private institutions is positive and statistically significant. There is evidence that students in private HEIs perform better in most areas of the Saber Pro than their public counterparts. This performance difference can be attributed to the substantial differences in the patterns of teaching expenditures and income per student between public and private HEIs. The results are robust, since we controlled for statistical differences between private and public universities in terms of growth of revenue, number of undergraduates, number of full-time professors, and income per student by using propensity matching estimators for counterfactual samples. Classification-JEL: I2 Keywords: Education in Developing Economies, Higher Education Indicators, Public versus Private Universities, Student Performance Journal:International Review of Management and Marketing Pages: 293-299 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4472/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4472/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-43 Template-Type: ReDIF-Article 1.0 Author-Name: Katarina Gubiniova Author-Workplace-Name: Department of Marketing, Faculty of Management, Comeniuus University in Bratislava, Slovakia, Author-Name: Gabriela Pajtinková Bartáková Author-Workplace-Name: Department of Marketing, Faculty of Management, Comenius University in Bratislava, Odbojárov 10, P. O. BOX 95, 820 05 Bratislava 25, Slovakia. Title: Deceptive Practices Used in Contemporary Marketing Communication and their Evaluation from Customer Perspective in Slovak Republic Abstract: Satisfying customer needs in order for an organisation to achieve a defined profitability on the one hand and to have satisfied customers on the other has been characteristic of traditional customer-oriented approaches to marketing management. Hypercompetitive market, which is currently functioning at the level of both national and multinational economies, is characterised by the fact that in an effort of marketing managers to operate in markets, more and more deceptive, unethical and misleading practices are appearing. Misleading, deceptive and unethical approaches of marketing management have become a subject of social criticism, while this issue is gradually becoming more and more notable also in academic sphere. Therefore, perception and evaluation of the marketing activities in marketing communication by ultimate customers under the conditions of the Slovak Republic (on the grounds of a research with the participation of a representative sample size of 1,820 respondents) are dealt with in this paper. Classification-JEL: M31, M37 Keywords: Marketing Communication, Deceptive Practices, Perception of Deceptive Practices by Ultimate Customers Journal:International Review of Management and Marketing Pages: 300-307 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4056/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4056/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-44 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Abdal Karim Alzuod Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, UUM Sintok 06010, Kedah, Malaysia, Author-Name: Mohd Faizal Mohd Isa Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, UUM Sintok 06010, Kedah, Malaysia, Author-Name: Siti Zubaidah Bt. Othman Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, UUM Sintok 06010, Kedah, Malaysia Title: Intellectual Capital, Innovative Performance and the Moderating Effect of Entrepreneurial Orientation among Small and Mediumsized Enterprises in Jordan Abstract: The aim of this study investigates empirically the role of moderating effect of entrepreneurial orientation (EO) in relationship between intellectual capital (IC) and innovative performance (IP) among Jordanian small and medium-sized enterprises (SMEs). Data was gathered by using a questionnaire survey. The questionnaire was distributed to a sample of 600 managers/owners from Jordanian SMEs. 325 usable questionnaires were returned. Partial least squares-structural equation modeling technique had been applied to analyses the data. The findings showed that dimensions of IC (human capital and customer capital) were found positively and significantly related to IP. In addition, this study supports the effect of EO that moderate partially in relationship between IC and IP. Classification-JEL: L26, O34 Keywords: Innovative Performance, Intellectual Capital, Entrepreneurial Orientation, Small and Medium-sized Enterprises, Jordan Journal:International Review of Management and Marketing Pages: 308-314 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3853/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3853/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-45 Template-Type: ReDIF-Article 1.0 Author-Name: Derweanna Bah Simpong Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia, Author-Name: Abdullah Al Mamun Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia Author-Name: Mohd. Rosli Mohamad Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia, Author-Name: Norsiah Mat Author-Workplace-Name: College of Business, Universiti Utara Malaysia, Malaysia, Author-Name: Isidore Ekpe Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia. Title: Factors Influencing Youth’s Leadership Participation in Peninsular Malaysia Abstract: This study aimed to examine the effects of social (family, friends, mentors, teachers, community leaders), political and legal influences (public policy and democratic ideas), and access and usage of social media on information and resources (leadership, community development, volunteerism, professional association, and funding), and youth’s leadership participation (extra-curricular activities, community associations, social works, political activities) under the premise of the theory of planned behavior. This study adopts the cross-sectional design and the stratified random sampling method to collect quantitative data from 400 student leaders from selected public universities, colleges, and schools in Peninsular Malaysia. Findings of this study reveal that social, political and legal influences, and access and usage of social media have a significant positive effect on information and resources; and information and resources have significant positive effects on youth’s leadership participation. To promote youth leadership participation in Malaysia, the government and development agencies should therefore focus on social and political influences, and youth’s involvement in sharing information and resources using social media. Classification-JEL: L82, D71, D72 Keywords: Social Influence, Political and Legal Influence, Access and Usage of Social Media, Leadership Journal:International Review of Management and Marketing Pages: 315-325 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3844/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3844/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-46 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Zulfeequar Alam Author-Workplace-Name: Department of Marketing, College of Business Administration, University of Business & Technology, Dahban Campus, P.O. Box - 110200, Jeddah, 21361, Kingdom of Saudi Arabia. Title: Exploring Shopper Insights of Social Media Use in Saudi Arabia Abstract: Social media inspired millions of users from all over the world. This media has made the connection more familiar to ones that are more intelligent. This new medium of communication wins the trust of consumers by connecting with them at a deeper level. Global and local companies have recognized social media marketing as a potential marketing platform and have utilized with innovations to power their advertising campaign their marketing approach through social media. One cannot afford to not having any presence on the social network channel now a day when their counterparts are having waves of products and services in the market. Despite, the spread of social media and the broad adoption of these various communication tools, there is a lack of studies in Saudi region that conceptualized the goals of objectives of the study. A convenience sample survey has been collected from 226 respondents through using the online survey via Google forms and monkey survey during 3 months from October to December 2015. The closeended questionnaire was used, and particular care has been taken to reduce the non-response rate and the error arising out of it. After collecting the data, it was manually edited, coded and then recorded on excel sheet. For descriptive analysis statistics (frequency distribution), Chi-square goodness of fitness test at P = 0.05 was applied, and result findings were interpreted accordingly in the study. Classification-JEL: M300, M310, M370 Keywords: Social Media, User Perceptions, Marketing Communication, Consumer Attitude, Consumer Behavior, Shopper Insight, Saudi Arabia Journal:International Review of Management and Marketing Pages: 326-333 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4177/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4177/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-47 Template-Type: ReDIF-Article 1.0 Author-Name: Gholamreza Barshan Author-Workplace-Name: Master of Art in Sport Management, Kharazmi University, Tehran, Iran, Author-Name: Alireza Elahi Author-Workplace-Name: Department of Sport Management, Kharazmi University, Tehran, Iran, Author-Name: Najaf Aghaei Author-Workplace-Name: Department of Sport Management, Kharazmi University, Tehran, Iran. Title: Impact of Service Quality on Satisfaction, Loyalty and Intention to Revisit of Sport Customers: The Case Study of Swimming Pools in Alborz Province Abstract: The aim of this research was to determine the effect of customer satisfaction and loyalty attitude and willingness of the pools was Alborz Province. The research methodology was correlational the field. The population of this study was all Alborz province pools, male customers were used for the completion of questionnaires. The samples of this study were 361 persons. The questionnaire used in the study consisted of Loyalty questionnaire of Su (2004), service quality and satisfaction scale of Liu (2008) and intention to revisit of Lim (2006). The face and content validity is confirmed by panel of experts and the reliability of components was estimated by Cronbach’s Alpha in this way: Satisfaction (0.913), attitudinal (0.754), and attendance tendency (0.696). Data analysis was performed using LISREL software. In Diagram 1 LISREL software output is in standard mode. Results LISREL output indicates that the dimension of quality of services including tangibility, reliability, responsiveness, assurance and empathy have the effect of 0.33, 0.16, 0.15, 0.21 and 0.27% on overall satisfaction respectively. Also attitudinal loyalty has the effect on 0.61% and behavioral loyalty has the effect of 0.24 on intention to revisit of customers Classification-JEL: M31, M37, Z32 Keywords: Satisfaction, Attitudinal Loyalty, Sport, Intention to Revisit Journal:International Review of Management and Marketing Pages: 334-339 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4431/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4431/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-48 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen A. Ojeka Author-Workplace-Name: Department of Accounting, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Egbide Ben-Caleb Author-Workplace-Name: Department of Accounting, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Edara-Obong Inyang Ekpe Author-Workplace-Name: Department of Accounting, Covenant University, Ota, Ogun State, Nigeria. Title: Cyber Security in the Nigerian Banking Sector: An Appraisal of Audit Committee Effectiveness Abstract: This study appraises the relationship that exists between cyber security and audit committee effectiveness using audit committee independence, audit committee technological expertise and audit committee financial expertise characteristics as independent variables. The variable used to measure the dependent variable is cyber security compliance. 13 banks listed on the Nigerian stock exchange were selected. Empirical analysis was carried out using product moment correlation and ordinary least square regression analysis methods. The result showed that audit committee characteristics as measure by independence, financial expertise and technological expertise all have non-significant negative relationship to cyber security in the Nigerian banking sector. The implication is that, the audit committee as presently constituted in Nigeria would be unable to provide controls and oversight functions over cyber security in the banking sector which is the most sensitive sector in the economy. It was therefore recommended that the composition of the audit committee in Nigeria should be worked on to deliberately incorporate needed technological and financial experts that can ask probing questions and offer their wealth of experience in safeguarding the shareholders wealth and lastly, the committee members should be seen to be independent. Classification-JEL: M4 Keywords: Audit Committee, Banking Sector, Cyber Security, Financial Expertise, Independence, Nigeria Journal:International Review of Management and Marketing Pages: 340-346 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4124/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4124/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-49 Template-Type: ReDIF-Article 1.0 Author-Name: Aymn Sulieman Zamel Al-Qatawneh Author-Workplace-Name: Faculty of Business Administration, Mu’tah University, Jordan, Author-Name: Walaa Mobaideen Author-Workplace-Name: Mu’tah University, Jordan Title: The Impact of Human Resources Strategies in the Administrative Empowerment: A Case Study in Arabian Qatrana Cement Abstract: This study aims to identify the impact of human resources strategies in administrative empowerment in the Arabian Qatrana Cement Company, and to achieve the goal of the study by using a questionnaire instrument, which is consisted of (29) items. The research instrument was carefully developed and its validity and reliability were verified, the study was applied to a sample of the company’s employees who totaled (95) employees. After the analysis, the results revealed that the implementation level of human resources strategies was high, as the arithmetic mean was (4.57) and standard deviation equaled (0.53), which may attributed to the company’s interest in the application of human resources strategies. The results has shown that the application level of administrative empowerment at the company was also high, as the arithmetic mean was (4.53) and the standard deviation equaled (0.54) since the company is working in order to enable the employees to find a work environment characterized by freedom and independency. The study concluded that there is a statistically significant impact at ? = 0.05 of human resources strategies by its dimensions (selection and placement strategy, compensation strategy, training and development strategy and performance evaluation strategy) in administrative empowerment in Arabian Qatrana Cement Company. In light of the results of this study, the researcher recommended to develop a comprehensive strategy for human resources in Arabian Qatrana Cement Company in line with the improvement of policies and procedures relating to the selection and placement of employees, and to develop their abilities, preparing the right climate that contributes to raising their morale and creating trust between managers and employees so as to carry out their work within the standards and their participation in decision-making process. Classification-JEL: D73, O15 Keywords: Human Resources Strategies, Administrative Empowerment, Arabian Qatrana Cement Journal:International Review of Management and Marketing Pages: 347-359 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4287/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4287/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-50 Template-Type: ReDIF-Article 1.0 Author-Name: Mwafak Shakoor Author-Workplace-Name: Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE, Author-Name: Mohamed Qureshi Author-Workplace-Name: Department of Industrial Engineering, King Khalid University, Abha, Saudi Arabia, Author-Name: Wisam Abu Jadayil Author-Workplace-Name: Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE, Author-Name: Nasser Jaber Author-Workplace-Name: Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE. Title: Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach Abstract: The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services (VASs) in order to achieve benchmarked retail efficiency. In-depth literature review on lean manufacturing research has been gauged and three potential retailers practicing VASs have been identified for conducting the present case study. In situ, primary data have been captured and processed for necessary calculation. The notion of takt time has been introduced in retailing and a new concept of relative efficiency has also been developed to accomplish increased efficiency with more VASs. In order to provide more VASs, retail managers have to be lean thinking oriented. The results obtained in the three retailers are good enough to implement lean tools and enhance day to day efficiency at the outlets. Therefore; various improvement proposals have been identified along with managerial implications Classification-JEL: L81, M11 Keywords: Lean Manufacturing, Lean Principles, Relative Efficiency, Retail Stores, Takt Time, Value Added Services Journal:International Review of Management and Marketing Pages: 360-366 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4291/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4291/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-51 Template-Type: ReDIF-Article 1.0 Author-Name: Ramli Manrapi Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Indonesia, Author-Name: Amiruddin Tawe Author-Workplace-Name: Department of Economics, Universitas Negeri Makassar, Indonesia Author-Name: Haerani Author-Workplace-Name: Department of Economics, Hasanuddin University, Indonesia Author-Name: Hisyam Author-Workplace-Name: Department of Economics, Hasanuddin University, Indonesia Title: The Influence of Entrepreneurial Education and Managerial Skills toward the Productivity of Silk Industry in Wajo Regency Abstract: South Sulawesi province constitutes the province in which produces silk and becomes one of the center of Silk industries in Indonesia i.e., Wajo Regency. In addition to make a living from agricultural crops, the people there are as well skillful and competent at weaving the silk fabric in general. Silk weaving activities can be easily seen and found in several districts in Wajo, South Sulawesi, Indonesia. Wajonese people have been long well known with their entrepreneur spirit and skills which are shown and proven by the ability to create the silk fabric from the very manual, traditional and conventional weaving tools and instruments called non machinery weaving instruments. In spite of the rise of tough competition and penetration from other silk producers either of domestic or foreign ones. In domestic area, Sumatera and Aceh offer their traditional fabric i.e., Songket fabric. Meanwhile, India and Thailand are as well taking part in the competition by offering high quality silk and silk fabric as a result of the opening of ASEAN Economic Community begun eelier this year i.e., 2016 which is indicated by 5 things i.e., the free flow of goods, service, investment, educated workforce and capital so as to demand the Indonesian people in general and the business doers or entrepreneur either in small, medium and big scale in particular to master the science and technology which are based on the ability and skills either in production field or in the managerial ones oriented in entrepreneurial culture. Classification-JEL: L6 Keywords: Entrepreneurial Education, Managerial Ability, Industrial Performance Journal:International Review of Management and Marketing Pages: 367-371 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4042/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4042/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-52 Template-Type: ReDIF-Article 1.0 Author-Name: Mozhgan Hemmati Author-Workplace-Name: School of Paramedical, Shiraz University of Medical Sciences, Shiraz, Iran. Title: The Relationship between Information Literacy and Knowledge Management among Students and Faculty Members of Shiraz University Abstract: Universities as the main knowledge creation centers in society need to strengthen their information literacy and knowledge management (KM) skills in order to achieve their objectives. In this regard, the aim of this study is to investigate the relationship between information literacy and KM in academic environments. The statistical population of the research includes students and faculty members of Shiraz University. The stratified random sampling method is used and the sample size is determined 136 students and 54 faculty members by using Morgan table. To collect the necessary data, two questionnaires of information literacy and KM have been used. To assess the level of information literacy and KM, descriptive statistics is used and to investigate the relationship between information literacy and components of KM, nonparametric Kolmogorov–Smirnov test and Spearman correlation coefficient are used. The findings show that the level of information literacy is estimated 3.30 for students and 3.60 for faculty members which are higher than average. The evaluation of the components of KM showed that KM is estimated an intermediate level (3.02) for students, and higher than the average (3.19) for faculty members. There is a significant relationship between students’ information literacy and components of knowledge creation and knowledge storing. There are significant relationships between information literacy of faculty members and the four components of KM (creation, storage, sharing, and application). Finally, recommendations are provided according to the results to promote information literacy. Classification-JEL: D8 Keywords: Information Literacy, Knowledge Management, Students, Members of Faculty, Shiraz University Journal:International Review of Management and Marketing Pages: 372-377 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4427/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4427/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-53 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamad Yazid Isa Author-Workplace-Name: Islamic Business School, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia, Author-Name: Ahmad Khilmy Abd. Rahim Author-Workplace-Name: Islamic Business School, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia, Author-Name: Asmadi Mohamed Naim Author-Workplace-Name: Islamic Business School, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia, Author-Name: Muhammad Zarunnaim Haji Wahab Author-Workplace-Name: Islamic Business School, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah Darul Aman, Malaysia. Title: The Issues of Second Layer Charging Fee in Wakalah Takaful Model Practices Abstract: This paper aims to examine the issues of second layer of charging fee in the Wakalah Takaful models practices in Malaysia. Hence, to make sure all the objectives are answered progressively, qualitative research methodology is advocated. The main data were collected from the interview session among scholars and expertise in Takaful field. Then, the data has been analysed based on certain coding and themes. In overcame the second layer of charging fee issue, Takaful operator (TO) should provide a clear contract that been used in their operations. Besides, another approach is by providing concrete decision from the authority body such as from Shariah Advisory Council (SAC). The issue also can be mitigate through a good Shariah framework from TO itself. This study can be expanded by focusing on the issue of customers’ preferences in the selection of takaful products. Besides, the future research can also examine whether these issues attributed to its low market penetration in Malaysia. Classification-JEL: G22, M1 Keywords: Business Administrative, Wakalah Takaful Model, Issue in Wakalah Model Journal:International Review of Management and Marketing Pages: 378-383 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4175/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4175/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-54 Template-Type: ReDIF-Article 1.0 Author-Name: Saghar Rahmani Author-Workplace-Name: Master of Business Management, Department of Management, Islamic Azad University, Abadeh Branch, Abadeh, Iran, Author-Name: Marzieh Heydari Author-Workplace-Name: Department of Educational Sciences, Islamic Azad University, Abadeh Branch, Abadeh, Iran. Title: Investigating of Trust and Perceived Organizational Support Effects on Organizational Commitment in Educational Organizations, using Structural Equation Modeling and Partial Least Squares Model Abstract: The management and business policies of the educational institutions are focused based on human-dense settings, level of commitment of workers, values, and the manner of organizational commitment. To be more specific, trust in an organization as well as organizational commitment, and perceived organizational support (POS) are key constructs in management and organizational behavior. Therefore, we have designed this study to peruse the relationship between dimensions of organizational commitment, trust and POS on educational organizations, using Allen and Meyer’s method. Overall, we have used 385 questionnaires which have been completed by employees and members of separate subsidiaries of Islamic Azad University, Fars, Iran. Smart partial least squares (professional statistical software) has been used for data analysis. We have identified that the POS has a significant and crucial efficacy on the dimensions of organizational commitment (P = 0.481, 0.387, 0.184), while trust showed only a considerable established relationship with effective commitment (P = 0.325), but no important positive correlation with continuance commitment (P = -0.331), as well as normative commitment (-0.081). Also, a remarkable positive correlation amongst trust and POS (0.179) has been observed, which explains a mediating impress role of trust amongst organizational commitment and POS. These finding shows the importance of trust and POS in improving the educational organizations, in addition to creating organizational commitment. Classification-JEL: L2, M1 Keywords: Business Management Policy, Educational Organization, Perceived Organizational Support, Smart Partial Least Squares, Trust, Organizational Commitment Journal:International Review of Management and Marketing Pages: 384-389 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3496/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3496/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-55 Template-Type: ReDIF-Article 1.0 Author-Name: Rajeh Hamad Alajmi Author-Workplace-Name: School of Business Management, University Utara Malaysia, Sintok, Kedah, Malaysia, Author-Name: Fais Bin Ahmad Author-Workplace-Name: School of Business Management, University Utara Malaysia, Malaysia, Author-Name: Ali Ali Al-Ansi Author-Workplace-Name: Tunku Puteri Intan Safinaz School of Accountancy, University Utara Malaysia, Sintok, Kedah, Malaysia Author-Name: Abdullahi Hassan Gorondutse Author-Workplace-Name: School of Business Management, University Utara Malaysia, Malaysia. Title: The Moderating Effect of Government Support between Gender Egalitarianism, Assertiveness, Future Orientation, and Female Leadership Effectiveness: Empirical Study of Public Universities in Saudi Arabia Abstract: The underrepresentation of women in academic and administrative leadership roles is a global phenomenon. This study aimed to investigate the leadership effectiveness and the important factors that influence the women leadership effectiveness in the context of Saudi universities. There are still many obstacles face academic women leaders in universities. Among these obstacles, there is a limited authority of the women leaders, the centralization of decision making. Thus, this research investigates the impact of gender egalitarianism, assertiveness, and future orientation on the women leadership effectiveness in the public universities by taking government support as a moderating variable. A questionnaire survey was used to collect the data from 271 female academic leaders working in Saudi universities. The results found that gender egalitarianism, assertiveness, and future orientation have significant positive impact on leadership effectiveness. The value of this paper was in showing the significant of government support as a moderating variable for assertiveness, future orientation to enhance the women leadership effectiveness in Saudi universities Classification-JEL: I23, J1 Keywords: Leadership Effectiveness, Gender Egalitarianism, Assertiveness, Future orientation, Government support. Journal:International Review of Management and Marketing Pages: 390-402 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4032/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4032/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-56 Template-Type: ReDIF-Article 1.0 Author-Name: Olaleke Oluseye Ogunnaike Author-Workplace-Name: Department of Business Management, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Oladele Joseph Kehinde Author-Workplace-Name: Department of Business Management, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Oluwadamilola Oluwatosin Omoyayi Author-Workplace-Name: Department of Business Management, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Oluwamakinde Oluwamayowa Popoola Author-Workplace-Name: Department of Business Management, Covenant University, Ota, Ogun State, Nigeria, Author-Name: Andrew Amoruwa Author-Workplace-Name: Department of Business Administration, Houdegbe North American University, Benin, Republic of Benin, Ogun State, Nigeria. Title: Conceptualization of the Relationship between Brand Equity and Purchase Behavior Abstract: Assessing the customer perspective of brand equity will provide deep understanding of how brands influence purchase behavior of customers. The purpose of this paper is to formulate a conceptual framework that will provide an understanding of the relationship existing between the elements of brand equity and that of purchase behavior. The adoption of Aaker’s brand equity model will serve as a guide for conceiving associations between brand equity and purchase behavior for this study. Literatures within the area of brand equity and purchase behavior will be reviewed in order to develop the conceptual framework on the elements of brand equity and purchase behavior. Classification-JEL: C91, M3 Keywords: Brand Equity, Purchasing Behavior, Customers Journal:International Review of Management and Marketing Pages: 403-408 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/3963/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/3963/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-57 Template-Type: ReDIF-Article 1.0 Author-Name: Salma Abdullah Author-Workplace-Name: Faculty of Economics, Universitas Negeri Makassar, Indonesia, Author-Name: Chalid Imran Musa Author-Workplace-Name: Faculty of Economics, Universitas Negeri Makassar, Indonesia, Author-Name: Muhammad Azis Author-Workplace-Name: Faculty of Economics, Universitas Negeri Makassar, Indonesia, Title: The Effect of Organizational Culture on Entrepreneurship Characteristics and Competitive Advantage of Small and Medium Catering Enterprises in Makassar Abstract: This research aimed to examine, analyze, and explain empirically the effect of organizational culture on entrepreneurship characteristics and competitive advantage of small and medium catering enterprises in Makassar. This research is an explanatory research that tested the hypothesis by investigating the effect of organizational culture on entrepreneurship characteristics and competitive advantage of small and medium catering enterprises in Makassar. This research used survey method with cross-sectional data collection through questionnaires. The samples were selected using simple random sampling with the size of 200 employees. Data analysis method used in testing the hypothesis of this research was structural equation modeling. The findings of this research reveal that organizational culture has a positive and significant effect on entrepreneurship characteristics and organizational culture has a positive and significant effect on competitive advantage of small and medium catering enterprises in Makassar. Classification-JEL: L2, L26 Keywords: Organizational Culture, Entrepreneurship Characteristics, Competitive Advantage Journal:International Review of Management and Marketing Pages: 409-414 Volume: 7 Issue: 2 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4300/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4300/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-02-58 Template-Type: ReDIF-Article 1.0 Author-Name: Samer M. Al-Mohammad Author-Workplace-Name: Talal Abu-Ghazaleh Graduate School of Business, German Jordanian University, Amman, Jordan Title: The Impact of Social Websites Over Jordanian Students’ Intentions of Active Political Participation: An Application of Theory of Planned Behavior Abstract: Appreciating the massive popularity and application of social websites worldwide, the purpose of this paper was to explore the impact of such websites over young Jordanians’ intentions of active political participation. To that end, the paper developed a model based on Ajzen’s (1991) Theory of planned behavior. Further, quantitative data was collected through a survey of 461 BA students at one Jordanian university. Empirical findings underlined that respondents’ use of social websites had a direct impact over their exposure to online political content. Further, exposure to such content had a direct impact over respondents’ both “attitudes towards active political participation” and “perceived behavioral control.” While “subjective norms” had also a strong significant impact over respondents’ “attitudes towards active political participation” and “perceived behavioral control,” both constructs had a direct impact over respondents’ “intentions of active political participation.” Upon its findings, the paper draws some conclusions, introduces certain recommendations, and suggests further avenues for future research. Classification-JEL: M30, M31 Keywords: Active Political Participations, Social Websites, Theory of Planned Behavior Journal:International Review of Management and Marketing Pages: 1-16 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4371/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4371/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-01 Template-Type: ReDIF-Article 1.0 Author-Name: Ikhwan Author-Workplace-Name: Doctoral Student in Business Management, Brawijaya University, Malang, Indonesia, Author-Name: Achmad Sudiro Author-Workplace-Name: Doctoral Program of Management Science, Business and Economics Faculty, Brawijaya University, Malang, Indonesia. Author-Name: Noermijati Author-Workplace-Name: Doctoral Program of Management Science, Business and Economics Faculty, Brawijaya University, Malang, Indonesia. Author-Name: Mintarti Rahayu Author-Workplace-Name: Doctoral Program of Management Science, Business and Economics Faculty, Brawijaya University, Malang, Indonesia. Title: Examining the Link between Spiritual Values at Work, Learning Orientation, Human Resources Practices and Organizational Health: An Indonesia Case Study Abstract: The purpose of this paper is to present an in-depth analysis of the spiritual values at work (SVW) and its influence on learning orientation (LO), human resources management practices (HRP) and organizational health (OH) in the financial sector. The foundations of SVW, LO, HRP and OH were assessed using a validated questionnaire. Atotal of 139 branch manager from the Indonesian financial sector participated in the survey. Partial least square structural equation modeling was used to test the hypotheses. The empirical results indicate that two spiritual value dimensions were generated: The sense of community and well-being, and meaningful of work and values alignment. The results suggest that SVW is highly adapted in the financial sector, and the SVW measure was found to be a significant positive and moderate correlation with the LO, HRP and OH. Although the outcomes lend support to the extended SVW model, the results are derived based on cross-sectional and the object is limited to the financial sector. Theoretical and practical implications are discussed. Classification-JEL: D23, L20, O15 Keywords: Spiritual Values at Work, Learning Orientation, Human Resource Practices, Organizational Health Journal:International Review of Management and Marketing Pages: 17-24 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4729/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4729/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-02 Template-Type: ReDIF-Article 1.0 Author-Name: Aan Jaelani Author-Workplace-Name: Faculty of Shariah & Islamic Economic, State Islamic Institute Syekh Nurjati (IAIN Syekh Nurjati), Cirebon, Indonesia. Title: Halal Tourism Industry in Indonesia: Potential and Prospects Abstract: This study confirms that halal tourism is a tourism industry which has contributed to economic growth in Indonesia, although the world economy slows down. In Indonesia, halal tourism has long been grown in the form of a pilgrimage undertaken by people with religious motivation. Along with the development of the global Islamic economy, then this type of tourism is undergoing a metamorphosis that requires a change in modern ranging from attractions, hotels, up to marketing. The paper combines descriptive of halal tourism industry and practices of Islamic law in Indonesia. This approach found that halal tourism industry can not be separated from the religious practices of the majority of Muslims in Indonesia, but also economically contribute to the local community, and tourist sites that display the beauty and hospitality for tourists Muslims and non-Muslims. This study concludes that halal tourism has become part of the national tourism industry to position Indonesia as a center for halal tourism in the world in the future. Classification-JEL: L83, N53, Q57, Z31, Z32 Keywords: Industry, Religion Tourism, Shariah Tourism, Halal Tourism Journal:International Review of Management and Marketing Pages: 25-34 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4352/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4352/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-03 Template-Type: ReDIF-Article 1.0 Author-Name: Lina Hani Warrad Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan, Author-Name: Mahmoud Nassar Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan, Title: Could Profitability, Activity and Use of Equity Finance Increasing DuPont Model of Return on Equity? Jordanian Case Abstract: Performance evaluation is very fundamental to make a right decision. Profitability analysis is very important factor in the performance evaluation of all companies, but it is not enough just computing return on equity (ROE) to evaluate performance. It is very important to reveal the factors which are having impact on ROE. For this reason DuPont Model is considered to be the essential performance indicator in many studies. Theoretically there is a positive relationship between the DuPont Model of ROE with its three components, total asset turnover, net profit margin, and financial leverage, and a negative relationship with the average total equity. The current study applied on the Jordanian industrial sectors for the period from 2008 to 2015 to approve the previous fact. Eviews software used, stability diagnostics, recursive estimates, Cusum test, vector auto regression model, ordinary lease square, Wald coefficient test, and regression analysis applied. The results revealed that there is a significant effect of total asset turnover on DuPont Model of ROE, there is a significant effect of net profit margin on DuPont Model of ROE, and finally there is no significant effect of financing leverage on DuPont Model of ROE. On the other hand, there is a significant effect of total asset turnover and net profit margin and financing leverage jointly on DuPont Model of ROE. Classification-JEL: E44, M14 Keywords: Total Asset Turnover, Net Profit Margin, Financial Leverage, DuPont Model of Return on Equity, Amman Stock Exchange Journal:International Review of Management and Marketing Pages: 35-41 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4375/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4375/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-04 Template-Type: ReDIF-Article 1.0 Author-Name: Bader M. A. Almohaimmeed Author-Workplace-Name: Department of Business Administration, College of Business and Economics, Qassim University, Buraydah, Saudi Arabia. Title: Restaurant Quality and Customer Satisfaction Abstract: This study aimed to explore the impact of restaurant quality on customer satisfaction. Restaurant quality was measured using 11 dimensions related to halal, food, hygiene, menu and atmospheric quality, as well as assurance, accuracy, responsiveness, interior design, external environment and price. The sample consisted of 289 respondents randomly selected from 100 small (70) and large (30) full-service restaurants in Saudi Arabia. A questionnaire containing 33 items was developed based on a review of the literature to collect the required data. Based on the dimensions of restaurant quality selected, 11 hypotheses were proposed, all of which are supported. The findings show that all the restaurant quality dimensions examined have a significant and positive influence on customer satisfaction. Moreover, it can be concluded that halal quality is unquestionably influential as none of the restaurants serve prohibited foods. However, other dimensions are also very important, particularly food quality (taste, freshness of meals and amount of food), hygiene (clean dining area and clean staff), responsiveness (prompt service) and menu (display, variety and knowledge of items). As the study was carried out in full-service restaurants, the results cannot be generalized to all types of restaurants, such as fast-food or self-service restaurants. Therefore, future research should consider a larger sample size and different types of restaurant. Classification-JEL: L1, L83 Keywords: Restaurant Quality, Customer Satisfaction, Full-service Restaurants, Service Quality Journal:International Review of Management and Marketing Pages: 42-49 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4452/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4452/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-05 Template-Type: ReDIF-Article 1.0 Author-Name: Hasan Yousef Aljuhmani Author-Workplace-Name: Faculty of Business and Economics, Girne American University, Republic of North Cyprus, Author-Name: Okechukwu Lawrence Emeagwali Author-Workplace-Name: Faculty of Business and Economics, Girne American University, Republic of North Cyprus. Title: The Roles of Strategic Planning in Organizational Crisis Management: The Case of Jordanian Banking Sector Abstract: This study aimed to identify the roles of strategic planning in organizational crisis management on Jordanian banks in Ramtha. The main goal of conducting this study is to measure the external and internal orientation in strategic planning and the crisis management from four different perspectives: Signal detection, preparation and prevention, crisis recovery and learning on Jordanian banks in Ramtha. The research provides a substantial and original contribution to the fact that it deals with economic sector, the banking sector, which is one of the most vulnerable sectors of the crises, especially in the light of the political conditions, economic instability and the Arab Spring, which is pushing the researcher to know how to take benefit of the features provided by strategic planning and its role in crisis management. This study also showed that employees were either ignorant about crisis management stages or there was a clear disregard for crisis management stages at Jordanian banks in Ramtha. Classification-JEL: M00, M1, M19 Keywords: Strategic Planning, Crisis Management, Jordanian Banks, Performance Journal:International Review of Management and Marketing Pages: 50-60 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4396/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4396/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-06 Template-Type: ReDIF-Article 1.0 Author-Name: Majid Arash Author-Workplace-Name: Department of Educational Administration, Allameh Tabataba’i University, Tehran, Iran, Author-Name: Hamid Rahimian Author-Workplace-Name: Allameh Tabataba’i University, Tehran, Iran, Author-Name: Abbas Abbaspour Author-Workplace-Name: Allameh Tabataba’i University, Tehran, Iran, Author-Name: Ali Delavar Author-Workplace-Name: Allameh Tabataba’i University, Tehran, Iran, Title: Compiling a Model to Foster Organizational Leaders According to Data-base Theory in Oil Company Abstract: The article looks for providing a model to explain the fosterage of the organizational leaders in Oil Company. To obtain the data according to the field of the study; the qualitative method of data base theory was used. The data was gathered through interview with 21 middle and top managers and experts of Oil Company. By classifying concepts, subordinate and central categories, and finding a central category by using open, central, and optional coding method, categories forming the fosterage of organizational leaders in Oil Company and relationships between them appear in the format of a paradigm which included causal conditions (4 categories), the central category (3 categories), strategy (1 category), intervening factors (2 categories), context factors (4 categories), and consequences (1 category). In the research, the qualitative method was used in order to achieve a deep understanding of phenomenon under study. Therefore, to conduct the plan, in the first stage, to identifying a system for fostering organizational leaders in Oil Company, undetermined situation, different dimensions of the system were known by using the context theory-systematic plan and conducting interview based on the theoretical sampling. This research improvement a model to foster organizational leaders according to data-base theory in Oil Company. Classification-JEL: L2 Keywords: Organizational Leadership, Desirable Model, Oil Company, Data-base Theory Journal:International Review of Management and Marketing Pages: 61-71 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4734/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4734/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-07 Template-Type: ReDIF-Article 1.0 Author-Name: Iswal Muhammad Burhan Author-Workplace-Name: Universitas Negeri Makassar, Indonesia, Author-Name: Arifin Ahmad Author-Workplace-Name: Universitas Negeri Makassar, Indonesia, Author-Name: Mahmud Alimuddin Author-Workplace-Name: Universitas Negeri Makassar, Indonesia, Title: An Analysis of the Management Problem of Working Practices of Industry in Vocational High School Abstract: The purpose of this study is to analyze the problem and the management of working practice of industry in vocational high school. This research is based on analysis of the factors influencing the management of working practice of industry regarding steps taken in the stages of planning, organizing, implementing, monitoring, and assessing. The researchers applied survey method with descriptive quantitative. The subjects of the research 30 students majoring at the installation of electric power engineering at vocational high school 1 in Minasatene, Pangkajene Islands who have attended the job training industry. Based on the analysis of the data, it is found that the management of working practice of industry for planning phase is generally in the good and very good category. However, there are some problems in term of the determination of target industries so that some indicators are in the poor category. In organizing stage, some indicators about teachers and instructors understanding of job description in the industry are in the poor category. In implementing stage, the indicators of instructors and materials presented in the introduction of industry are in the good category, and there are no problems about these matters. There are still some problems in analyzing the steps and method of evaluation and assessment which put the role of supervisor and instructors. Based on the findings, it is expected that the results can be a reference in developing and improving the management of working practice of industry in vocational high school so that its implementation can be maximal. Classification-JEL: I2 Keywords: Problem Management, Working Practices, Vocational High School Journal:International Review of Management and Marketing Pages: 72-76 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4451/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4451/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-08 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Nazarpour Author-Workplace-Name: Education, Design and Planning Expert of General Directorate Ports and Maritime of Khuzestan-Special Economic Zone of the Imam Khomeini Port, Iran Author-Name: Zahra Bostan Shirin Author-Workplace-Name: Administrative Affairs expert of General Directorate Ports and Maritime of Khuzestan-Special Economic Zone of the Imam Khomeini Port, Iran Title: Relation among Processes of Human Resources and Obtaining the Organizational Axial Capability with Intermediation Role of Knowledge Management Based on Modeling Structural Equations (Case Study: Khuzestan General Directorate of Ports and Maritime - Special Economic Zone of the Imam Khomeini Port) Abstract: Objective of this research is to review the intermediation role of knowledge management in relation among processes of human resources and obtaining organizational axial competency in Khuzestan general directorate of ports and maritime - special economic zone of the Imam Khomeini port. In this research which was performed with descriptive method, 150 persons from directors and experts of this organization as sample were selected and studied randomly by simple random method based on Cochran formula. Information collection tools is researcher-built questionnaire that in this research, its face and content validity were confirmed based on literature review and judgment of the experts and reliability coefficient was computed and confirmed through Cronbach Alpha. The results of this research based on structural equations showed that with knowledge management in organization, we can take steps in parallel with improvement of processes of human resources and axial capabilities of the organization and this important note may be considered as stable competitive advantage for the organization. By improving the knowledge management, the organizational structures of planning process are protected and the organization provides the operation possibility from individual capabilities of the personnel and causes the personnel make effort to supply the customers’ requirements and the mentioned matters are steps in parallel with improvement of organizational performance and benefiting all potentialities of human resources in organizations. Classification-JEL: D83, O15 Keywords: Knowledge Management, Processes of Human Resources, Axial Capability of the Organization Journal:International Review of Management and Marketing Pages: 77-85 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4735/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4735/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-09 Template-Type: ReDIF-Article 1.0 Author-Name: Shahram Nasiri Author-Workplace-Name: Department of Electrical and Computer, Sirjan University of technology, Sirjan, Kerman Province, Iran. Title: Human Resource Management, Organizational Commitment and Organizational Performance: Development, Test and Correction of the Causal Model Abstract: The evaluation of organizational performance (OP) and its related impacts is regarded as one of the discussed factors. The most important factors in the development of organization, is the correct efficiency of the human resources in the organization. In order to promote the performance of the organization, the performance of the organizational resources should managed and controlled. The organizational commitment (OC) is one of the fundamental concepts in the human resource management (HRM) resulting in the increased performance. The employee’s commitment in the organization should be in such a way that the individuals are willing to attend into the organization so that the organization can achieve a level of successfulness. The OC cause to promote and increase the productivity of the OP. The present study aimed to analyze the relationship between HRM, OC and the OP of the employees in education Bureau in Sirjan. This is descriptive correlational study which uses self-made questionnaire for data collection. The statistical population consists of 65 employee of the education Bureau in Sirjan city. Data analysis was conducted using correlation test, path analysis, and structural equation model using software R. The finding of the study revealed that there is a poor and medium relationship between the HRM and OC and the OP of the employee. In addition, there was a medium relationship between the OC and OP of the employee. Moreover, it is observed that there is a strong relationship between the research hypotheses. The results of the study suggested that the education Bureau should attempt to manage their human resource and the increased responsibility as well as working independence so that it can have a significant impact on the increased commitment of the education Bureau and the improved performance of the organization. Classification-JEL: L2, O15 Keywords: Human Resource Management, Organizational Commitment, Organizational Performance Journal:International Review of Management and Marketing Pages: 86-92 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4842/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4842/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Christo Bisschoff Author-Workplace-Name: Work Well Research Unit, NWU School of Business and Governance, North-West University, Potchefstroom, South Africa, Author-Name: Sam Fullerton Author-Workplace-Name: Department of Marketing, Eastern Michigan University, Ypsilanti, Michigan, USA, Author-Workplace-Name: NWU School of Business and Governance, North-West University, Potchefstroom, South Africa. Title: A Parallel of Patient Proactivity Behaviours and Attitudes between the Republic of South Africa and the United States of America Abstract: This study compares patient propensity towards proactive health behaviour of South Africans and Americans. While the health care system of South Africa is severely stretched to deliver medical services, the United States maintains high levels of medical services for their countrymen, hence enjoying a much higher life expectancy. The South Africa data consisted of a snowball social media campaign resulting in 180 responses while the United States data consists of 1031 responses from the general adult population of the country. Some were analysed from the United States. Both groups display a propensity towards proactive health behaviour while differing only on how ill they really are before deciding to see a doctor. The more important factors in South Africa were: Health is my own responsibility, preventative health, and information on illnesses, while the Americans identified: Early diagnosis, preventive treatment and consulting electronic information. Although both groups are sensitive to proactive attitudes and behaviours, there are differences between the latent variables the importance of the variables. The Americans seem to be much more inquisitive, and they seem to gather more information on health issues than the South Africans. The Americans also tend to react faster to arising health issues. Classification-JEL: I12, I14 Keywords: Proactivity, Health, Healthcare Journal:International Review of Management and Marketing Pages: 93-104 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4710/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4710/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Adeeb Abdulwahab Al-Hebry Author-Workplace-Name: Assistant Professor of Accounting, Deparment of Business Administration, Community College - Muhayil, King Khalid University, Kingdom of Saudi Arabia, Author-Workplace-Name: Ibb University, Yemen, Author-Name: Ebrahim Mohammed Al-Matari Author-Workplace-Name: School of Accountancy, College of Business, Universiti Utara Malaysia, Malaysia Author-Workplace-Name: Amran University, Yemen Title: A Critical Study of Cost Approaches in the Accounting Thought: Conceptual Study Abstract: This article has aimed to show such theoretical cost approach in accounting thought. The article has divided the cost approach into two groups, the traditional approach that includes the volume based costing, French cost accounting approach and grenzplankosterechuning approach and contemporary cost approaches which include four approaches activity-based costing (ABC), time-driven ABC, resources consumption accounting and lean accounting. As result of the debate that led to the existence of pros and cons of each approach and no one can declare to say preferential approach on the last absolute. Classification-JEL: M40, M41 Keywords: Cost Approaches, Traditional Cost Approaches, Contemporary Cost Approaches Journal:International Review of Management and Marketing Pages: 105-112 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4835/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4835/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Sevgi Elmas-Atay Author-Workplace-Name: Department of Human Resource Management, School of Business, Istanbul University, Istanbul, Turkey. Title: Work Values Fit and Subjective Career Success: The Moderating Role of Work Engagement Abstract: Despite the literature suggesting that person-organization work values fit lead positive work related outcomes, there is no empirical evidence for its effect on subjective career success. The purpose of this paper is to investigate the relationships of four dimensions of person-organization work values fit (comfort and security, competence and growth, status and independence as well as, social aspects) and subjective career success including whether work engagement moderates these relationships. The sample comprises 364 white-collar workers in Istanbul, with hierarchical multiple regression analyses being used to test the hypotheses. The results show that all four dimensions of work values fit are positively related to subjective career success. In regard to the moderating effect, work engagement is found to have a significant effect on the relationships between status and independence work values fit - subjective career success as well as competence and growth work values fit - subjective career success. Classification-JEL: M10, M54 Keywords: Work Values Fit, Subjective Career Success, Work Engagement Journal:International Review of Management and Marketing Pages: 113-120 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4750/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4750/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Tasneem F. Alfalah Author-Workplace-Name: Department of Business Administration, Faculty of Economics and Administrative Sciences, Applied Science Private University, Jordan. Title: Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction? Abstract: Achieving service quality and customer satisfaction is necessary to obtain profitability and competitive advantage in any industry. Moreover, in any society, services are the core of economics, such as communications and transportation, and form the essential links among all sectors of the economy. However, the requests and needs of customers are continuously increasing, so that many social and technological improvements are needed, therefore it becomes apparent that the concept of service should be approached from a customer perspective. Many critical factors affect the development of total quality management (TQM) in service sector, one of these factors is TQM tools, and for service quality continues improvement. This research carried out an empirical study in the Jordanians five stars hotels to prove the importance of TQM tools in order to improve service quality and customer satisfaction. Classification-JEL: L1, L8, M1 Keywords: Total Quality Management Tools, Service Quality, Customer Satisfaction, Five Stars Hotels, Jordan Journal:International Review of Management and Marketing Pages: 121-125 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4639/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4639/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-14 Template-Type: ReDIF-Article 1.0 Author-Name: Safura M. Kallier Author-Workplace-Name: Department of Marketing and Retail Management, University of South Africa, P.O Box 329, Pretoria, South Africa. Title: The Influence of Real-time Marketing Campaigns of Retailers on Consumer Purchase Behavior Abstract: Department of Marketing and Retail Management, University of South Africa, P.O Box 329, Pretoria, South Africa. Classification-JEL: M30, M31 Keywords: Real-time Marketing, Consumer Behavior, Retailers, Technology Journal:International Review of Management and Marketing Pages: 126-133 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4311/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4311/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-15 Template-Type: ReDIF-Article 1.0 Author-Name: Sasan Torabzadeh Khorasani Author-Workplace-Name: Texas Tech University, United States Author-Name: Maryam Almasifard Author-Workplace-Name: Texas Tech University, United States Title: Evolution of Management Theory within 20 Century: A Systemic Overview of Paradigm Shifts in Management Abstract: Significant progress in civilization of human being has been made over 20 century. Advance technology; globalization and revolution of communication are the main outcomes of this development. However, it is obvious that these achievements have been significantly influenced by evolution of management theories. The paradigm shift from classical management to modern management can be clustered into several phases. This paper presents an overview of evolution of management theory within 20 century, and provides an analogy of the notion of Kuhn’s scientific paradigm in terms of management theory evolution. Moreover, the intersections of management with other sciences or Medici effect that have been occurred in this area (Johansson, 2004) will be discussed in this article. Classification-JEL: B15 Keywords: Management Theory, Paradigm Shift, Kuhn, Medici effect Journal:International Review of Management and Marketing Pages: 134-137 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4719/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4719/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-16 Template-Type: ReDIF-Article 1.0 Author-Name: Zohreh Kohestany Author-Workplace-Name: Department of Management, Zahedan Branch, Islamic Azad University, Zahedan, Iran, Author-Name: Nour Mohammad Yaghoubi Author-Workplace-Name: Professor, University of Sistan and Baluchestan, Zahedan, Iran Title: Investigating the Impact of Talent Management on the Retention of Human Resources: A Study in Zahedan Municipality Abstract: This study aimed to investigate the impact of talent management on the retention of human resource is in Zahedan Municipality. The research was descriptive-correlational and population consisted of all 100 employees in Zahedan Municipality. Talent management and retention of human resources questionnaires were used. Validity of questionnaires was confirmed by faculty professors and experts in Zahedan Municipality; their reliability obtained by Cronbach’s alpha coefficient was 95% and 93%, respectively. Regression test in SPSS16 software was used in order to data analysis. Test results showed that talent management effects on the retention of human resource. Moreover, all variables of social responsibility, employee pride, management support, performance management, intrinsic rewards, and health factors predict the retention of human resources. Classification-JEL: M1 Keywords: Talent Management, Retention of Human Resources, Employees Pride, Turnover Intention, Satisfaction Journal:International Review of Management and Marketing Pages: 138-142 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/2610/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/2610/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-17 Template-Type: ReDIF-Article 1.0 Author-Name: Bernard Lama Ngota Author-Workplace-Name: Faculty of Commerce and Administration, Walter Sisulu University, Private Bag X1, Mthatha 5117, Nelson Mandela Drive, South Africa, Author-Name: Sookdhev Rajkaran Author-Workplace-Name: Faculty of Commerce and Administration, Walter Sisulu University, Private Bag X1, Mthatha 5117, Nelson Mandela Drive, South Africa, Author-Name: Sanjay Balkaran Author-Workplace-Name: Faculty of Commerce and Administration, Walter Sisulu University, Private Bag X1, Mthatha 5117, Nelson Mandela Drive, South Africa Author-Name: Eric E Mang’unyi Author-Workplace-Name: Faculty of Commerce and Administration, Walter Sisulu University, Private Bag X1, Mthatha 5117, Nelson Mandela Drive, South Africa. Title: Exploring the African Immigrant Entrepreneurship - Job Creation Nexus: A South African Case Study Abstract: Generally, the role and importance of African immigrant entrepreneurship had been rarely elaborated with perspectives to its contribution to job creation. Therefore, the aim of this paper was to assess the contributions made by African immigrant entrepreneurs’ towards employment creation in the Eastern Cape Province, South Africa. Pragmatic paradigm was adopted and mixed methods research design was selected. Data obtained for 165 entrepreneurs through questionnaire and semi-structured interviews formed the basis for the analysis. Descriptive and content analyses were used to analyse data. The results of the study revealed that immigrant small, medium and enterprises contribute towards employment creation, and where the majority employed is locals. Adaptive immigration policy thus requires a holistic appreciation of the African immigrants’ contributions to the economy which stimulate economic growth and new business opportunities. The research contributes to the sparse knowledge on immigrant entrepreneurship in an emerging economy setting. It provides empirical support for the theoretical relationship between African immigrant entrepreneurship and host country’s economic growth. Classification-JEL: J15, L26, M10 Keywords: Immigrant Entrepreneurship, Job Opportunity, Small, Medium and Micro-enterprises Journal:International Review of Management and Marketing Pages: 143-149 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4699/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4699/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-18 Template-Type: ReDIF-Article 1.0 Author-Name: Parvaneh Rastgoo Author-Workplace-Name: Expert of Public Management, Vice-chancellor for Culture and Student Affairs, Bushehr University of Medical Sciences, Bushehr, Iran Title: The Relationship Between Strategic Knowledge Management and Organizational Innovation (Case Study: Bushehr’s Medical Sciences University and Health Care Center) Abstract: The present study was aimed to examine the relationship between knowledge management and organizational innovation in Bushehr’s Medical Sciences University and Health Care Services Center (2016). Research method was practical in terms of objective; and in terms of data collection method, it was descriptive-survey. The statistical population of the present study consisted of 301 employees working in educational assistance, research and technology assistance, and student and culture assistance of Bushehr’s medical sciences university and health care services center; from them, 170 individuals were selected as sample size, using a Morgan table and a stratified random sampling method. Data collection method was based on two questionnaires: (1) Mostafavi’s standard strategic knowledge management questionnaire (2013), and (2) Chupany’s organizational innovation questionnaire (2011). In the following, the reliability and validity of the questionnaire were approved; after the distribution and collection of the questionnaires, data examination and hypothesis testing were done using a Pearson Correlation method and a regression method, through SPSS software. Finally, the results of the present study show that there is a significant relationship between strategic knowledge management and its dimensions with organizational innovation (production innovation, process innovation, and official innovation) in the studied sample, i.e., Bushehr’s medical sciences university and health care services center Classification-JEL: C32, O13, O47 Keywords: Organizational Innovation, Privatization, Strategic Knowledge Journal:International Review of Management and Marketing Pages: 150-155 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4851/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4851/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-19 Template-Type: ReDIF-Article 1.0 Author-Name: Hamid Rahimian Author-Workplace-Name: Department of Management and Educational Planning, Allameh Tabatabaei University, Tehran, Iran, Author-Name: Abbas Abbaspour Author-Workplace-Name: Department of Management and Educational Planning, Allameh Tabatabaei University, Tehran, Iran, Author-Name: Mohammadreza Mehrgan Author-Workplace-Name: Department of Industrial Management, Tehran University, Tehran, Iran, Author-Name: Fereshte Hedayati Author-Workplace-Name: Ph.D. Student of Educational Management, Allameh Tabatabaei University, Tehran, Iran. Title: Validating the Healthy School Conceptual Model with an Emphasis on Organizational Health Dimension using Structural Equation Modelling Abstract: The aim of this study is to identify the dimensions of a healthy school in an Iranian context. The study employed a mixed method approach to address the research questions. In the qualitative part, the study population consists of a number of experts in educational sciences using a Delphi technique, and the study samples were selected based on a purposive sampling method with a sample size of 20 experts. In the quantitative part, the study population involves all primary schools in Mazandaran Province, Iran. A multi-stage quantitative sampling method was applied to select the samples. A total of 210 primary schools were participated in the quantitative study. After three Delphi rounds, the most important dimensions of a health school are educational principal, educational leadership, teacher’s attitude, school culture, organizational commitment, teacher’s citizenship behavior, job satisfaction, educational achievement, and students’ general health. The model obtained from the qualitative validation was tested in the quantitative study. Nine questionnaires were conducted to collect data in quantitative study. Confirmatory factor analysis was used to examine validity and reliability. Of 19 hypotheses, the results of the structural model support 10 hypotheses. This study suggests that both general and organizational health are key factors to achieve a healthy school. Classification-JEL: C32, O13, O47 Keywords: Healthy School, Organizational Health, Delphi Technique, Validation, Path Analysis Journal:International Review of Management and Marketing Pages: 156-164 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4864/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4864/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-20 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mahmoudi Maymand Author-Workplace-Name: Department of Business, Administration and MBA, Iran Author-Name: Ali Kazemi Author-Workplace-Name: Business Administration Marketing, Islamic Azad University, Kish International Branch, Iran, Author-Name: Nazanin Sadat Fatehi Author-Workplace-Name: Islamic Azad University, Kish International Branch, Iran. Title: Study of Effective Relationship Marketing on Service Quality Provided and Loyalty Customers (Case Study: Tehran Shahrvand Chain Stores) Abstract: Relationship marketing is the art of business today. To maintain key customers (profitable) existing skills to create the proper relationship with the customer is essential. Research has shown that the cost of attracting new customers 5 times the cost of retaining existing customers. In this study, the effect on quality of services provided relationship marketing and loyalty customers are addressed. The populations of the study are consumers of Tehran Shahrvand chain stores. In this study, data analysis, structural equation modeling was used to describe the research. Based on the conceptual model, the relationship between relationship marketing dimensions (trust, commitment, communication, conflict handling) on the quality of services provided and loyalty customers investigated research shows that all hypothesis of research ways and have been approved. Classification-JEL: C32, O13, O47 Keywords: Relationship Marketing, Service Quality, Loyalty Customers Journal:International Review of Management and Marketing Pages: 165-170 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4957/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4957/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-21 Template-Type: ReDIF-Article 1.0 Author-Name: Aysha Sadia Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia, Author-Name: Berhannudin Mohd Salleh Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia, Author-Name: Zulida Abdul Kadir Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia, Author-Name: Sazuliana Sanif Author-Workplace-Name: Faculty of Science, Technology and Human Development, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia. Title: Communication Satisfaction among Academic Staff in Malaysian Public Universities Abstract: Communication satisfaction is of dominant position in any organization as it contributes to the effectiveness and success of an organization. The communication satisfaction of an organization may affect the atmosphere in the organization which either encourages or hinders horizontal, upward or downward communication among the employees. In organizations with defensive climates, employees have the tendency to abstain from communicating their needs, as they become very cautious in making statements, and may have low level of motivation. Organizations with understanding atmospheres inspire active participation, healthy exchange of information and constructive problems resolves. The objective of the present study is to investigate the major hindrances and problems of communication satisfaction among academic staff of Malaysian public universities and its impact on management function and organizational communication. This study is expected to investigate communication satisfaction among academics with supervisory role in the respective university. It aims to determine the patterns of communication system in universities, to analyze various challenges to the communication and to suggest ways of improving communication system. This research study would foster the knowledge and understanding of improving of communication satisfaction in academic organizations particularly tertiary institutions and would help improve productivity and harmonious working environment adopt better process and programs in order to overcome. Classification-JEL: D8, I2 Keywords: Communication Satisfaction, Organizational Communication, Academic Staff, Management Function Journal:International Review of Management and Marketing Pages: 171-178 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4516/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4516/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-22 Template-Type: ReDIF-Article 1.0 Author-Name: Mahmoud Nassar Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan, Author-Name: Lina Warrad Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan, Author-Name: Yousef Abu Siam Author-Workplace-Name: Department of Accounting, Applied Science Private University, Amman, Jordan. Title: The Implementation of Enterprise Resource Planning System within Jordanian Industrial Sector Abstract: This study aims to contribute to a better understanding of the implementation of enterprise resource planning (ERP) system as management accounting innovations (MAIs) in Jordan. Using in-depth interviews this paper emphasizes the main factors that influenced the process of ERP implementation were introduced and the related obstacles associated with the implementation of ERP were also highlighted. The interviewees in the Tobacco and Cigarette Company approved that both top management support is the most crucial factor to influence ERP implementation. Moreover, the interviewees claimed that training and education were the most important factor to simplify their decision to implement ERP. During the process of implementing ERP, the company could be faced with difficulties related to the implementation in practice. Thus, barriers to change could make the change process slower, hinder it, and even prevent change. The high cost of ERP implementation, high cost of consultants, and are indicated by the majority of interviewees as the most common barriers encountered during the implementation of MAIs systems. Classification-JEL: M41, O15 Keywords: Enterprise Resource Planning System, Management Accounting, Industrial Sector Journal:International Review of Management and Marketing Pages: 179-187 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4349/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4349/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-23 Template-Type: ReDIF-Article 1.0 Author-Name: Parvaneh Rastgoo Author-Workplace-Name: Expert of Public Management, Vice-Chancellor for Culture & Student Affairs, Bushehr University of Medical Sciences, Bushehr, Iran. Title: Evaluation of the Performance of Bushehr’s Medical Sciences University and Health Service Center Based on the Organizational Excellence Model of Europe’s Quality Management Foundation Abstract: The present study was aimed to evaluate performance in Bushehr’s Medical Sciences University and Health Service Center based on the organizational excellence model of Europe’s Quality Management Foundation. The present research was practical in terms of objective; and in terms of data collection method, it was descriptive-survey. The statistical population consisted of 2000 students from Bushehr’s Medical Sciences University and Health Service Center, from whom 322 individuals were selected as sample size, using Morgan Table and a stratified random sampling method. In order to collect data, a standard organizational excellence questionnaire (EFQM) (2010) with 55 items was used. Using Cronbach’s alpha, the reliability of the questionnaire was calculated to be 0.82; in addition, in order to calculate the validity of the questionnaire, content validity was used; then the questionnaire was approved by experts. Data analysis was done using SPSS software in two sections: Inferential and descriptive (single-sample t-test). Findings showed that organizational excellence in Bushehr’s Medical Sciences University and Health Service Center was in a favorable level (higher than a medium level) for components such as leadership, strategies, employees, partnership, resources, processes, employee results, society results, key results, and customer results. Classification-JEL: C32, O13, O47 Keywords: Customer Results, Organizational Excellence, Organizational Excellence Model of Europe’s Quality Management Foundation, Performance Evaluation Journal:International Review of Management and Marketing Pages: 188-195 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4850/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4850/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-24 Template-Type: ReDIF-Article 1.0 Author-Name: Mehdi Jazini Zadeh Author-Workplace-Name: Department of Governmental Management, Sirjan Branch, Islamic Azad University, Sirjan, Iran, Author-Name: Yousuf Ahmadi Author-Workplace-Name: Department of Governmental Management, Sirjan Branch, Islamic Azad University, Sirjan, Iran. Title: Studying the Relationship between Talent Management and Workforce Productivity in Governmental Organizations of Bam City Abstract: The purpose of present research is to study the relationship between talent management (TM) and workforce productivity (WP) in governmental organizations of Bam City. The research method is descriptive-correlative and the universe includes all 3249 employees working in governmental organizations of Bam City. The sampling was done through Cochran formula and 344 employees were selected randomly as the sample size. The needed data were collected by means of Armstrong’s TM questionnaire (2006) and WP questionnaire of Hersey and Goldsmith (1980). The obtained data were analyzed by LISREL software and the hypotheses were tested by structural equations. The obtained results confirmed the positive and significant relationship between TM (talent acquisition, development and retaining) and WP. Classification-JEL: C32, O13, O47 Keywords: Productivity, Talent Management, Talent Acquisition, Talent Development, Talent Retaining Journal:International Review of Management and Marketing Pages: 196-205 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4865/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4865/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-25 Template-Type: ReDIF-Article 1.0 Author-Name: Mahrokh Lotfollahi Haghi Author-Workplace-Name: Candidate in Public Management, Khorasgan Branch, Islamic Azad University, Isfahan, Iran, Author-Name: Mehraban Hadi Peikani Author-Workplace-Name: Faculty Member, Khorasgan Branch, Islamic Azad University, Isfahan, Iran, Author-Name: Akbar Etebarian Author-Workplace-Name: Faculty Member, Khorasgan Branch, Islamic Azad University, Isfahan, Iran. Title: Analysis on Economic Factors Affecting Corporate Social Responsibility in Private Organizations; Case Study: Private Organizations in West Azerbaijan Province Abstract: Businesses nowadays have perceived that social issues must be taken seriously. One major requirement for corporations to survive in the global world and acquire a larger market share along with competitive advantage toward a competitive economy is observing social responsibility in businesses. Developing countries, however, require further consideration of the basics needed for social responsibility and creation of necessary incentives to remove barriers and overcome challenges. Corporate social responsibility offers solutions to be used in the business environment and respond the expectations of the society in the fields of law, ethics, business and community for organizations have huge environmental, social and economic responsibility toward their employees, stockholders, clients, governments, suppliers and all other beneficiaries. Needless to say that individuals, groups, institutions and organizations feeling responsible toward their society and its crises and problems through doing their best to tackle them will decrease problems significantly and improve the quality of life. The present study is an applied research conducted through descriptive analytical method. The data for the study were collected via library studies and questionnaires in private organizations of West Azerbaijan province and the data collected were analyzed descriptively and analytically. Statistical population of the study included all 3011 private companies in West Azerbaijan province from among which 340 companies were selected randomly according to simple table or Krejcie and Morgan table as statistical sample. The data were collected via a valid and reliable questionnaire and were then analyzed using SPSS 22 computer application. Results from the study revealed that 5 factors of following economic procedures for employees, economic interaction strategies for suppliers, financial management and marketing for customers, using environment friendly production resources elaborated an overall 61.656% of the variance of the economic factors affecting corporate social responsibility. Classification-JEL: C32, O13, O47 Keywords: Economic Factors, Corporate Social Responsibility, Private Organizations Journal:International Review of Management and Marketing Pages: 206-212 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4843/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4843/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-26 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Hassanpour Author-Workplace-Name: Department of Business Administration, Financial Trends, Imam Javad University College, Yazd, Iran, Author-Name: Mehdi Nazemi Ardakani Author-Workplace-Name: Accounting Yazd University, Yazd, Iran. Title: The Effect of Pre-bankruptcy Financial Distress on Earnings Management Tools Abstract: The purpose of this research is the effect of pre-bankruptcy financial distress on earnings management tools in the listed companies in Tehran stock exchange. The sample of this study is 133 of listed companies in Tehran stock exchange in which have been examined during 2010-2014. In this research, independent variable is pre-bankruptcy financial that is estimated according to the criteria of Staw et al. (1983) and earnings management tools as dependent variable include real activity manipulation and accrual manipulation were considered. Independent t-test was used in econometric software Eviews 9 to test the research hypotheses. The results of this hypothesis showed that there was a significant positive relationship between pre-bankruptcy financial distress and real activities management and accrual manipulation. Classification-JEL: C32, O13, O47 Keywords: Pre-bankruptcy, Earnings Management, Financial Distress, Real Activity Manipulation, Accrual Manipulation Journal:International Review of Management and Marketing Pages: 213-219 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/5059/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/5059/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-27 Template-Type: ReDIF-Article 1.0 Author-Name: Nooshin Rezaei Author-Workplace-Name: Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran, Author-Name: Mehraban Hadi Peykani Author-Workplace-Name: Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran. Title: The Mediating Role of the Entrepreneurial Intention in the Relationship between Critical Thinking and Employee Productivity Telecommunication Company of Isfahan Abstract: This study aimed to determine the mediating role of the entrepreneurial intention in the relationship between critical thinking and employee productivity Telecommunication Company of Isfahan with descriptive and correlational method. The population included all experts and managers of Telecommunications Company of Isfahan in 2016. The total number was equal to 1020 and based on Krejcie and Morgan table, 278 individuals were selected through convenience sampling method. A questionnaire was used to collect data. SPSS19 and structural equation modeling software AMOS23 were used to analyze the research data. The results showed that there is a significant direct relationship between critical thinking, employee productivity and entrepreneurial intention. Moreover, the mediation demonstrated that entrepreneurial intention plays a partial mediating role between critical thinking and employee productivity. In addition to these results, research indicates that there are significant differences between respondents’ views with regard to employee productivity and critical thinking based on demographic characteristics, employment status and years of service. Classification-JEL: C32, O13, O47 Keywords: Entrepreneurial Intention, Critical Thinking, Employee Productivity, Telecommunication Company of Isfahan Journal:International Review of Management and Marketing Pages: 220-226 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4863/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4863/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-28 Template-Type: ReDIF-Article 1.0 Author-Name: Tasneem F. Alfalah Author-Workplace-Name: Department of Business Administration, Faculty of Economics and Administrative Sciences, Applied Science Private University, Jordan Title: The Role of Leadership Styles In Building and Sustaining Corporate Reputation - Empirical Investigation on Islamic Banks in Jordan Abstract: Leadership is the art and science of affecting the others; leaders in different organizational settings play a crucial role in achieving organizational goals, by establishing and offering motivational atmosphere for their employees. However, the main objective of this research is to build a theoretical model of leadership styles and corporate reputation in order to empirically within the context of Islamic banks operating in Jordan. The researcher used a quantitative methodological approach through a structured questionnaire to gather data from the research respondents. The sample size consisted of 640 employees from low-mid managerial levels. The researcher used descriptive statistics, multiple regression models and weighted least square analyses to examine the relationship between the research variables. Accordingly, the results revealed that both (transactional and transformational) leadership styles have a positive influence on corporate reputation. Meanwhile, transformational leadership style showed a positive and significant influence on corporate reputation. Also, privacy has a non-significant effect on mobile marketing acceptance but its effect is positive. Further, employee empowerment was found as mediator variable. Research conclusions, Limitations and recommendations for future work were also discussed. Classification-JEL: G3, M14 Keywords: Leadership Style, Employee Empowerment, Corporate Reputation, Islamic Banks in Jordan Journal:International Review of Management and Marketing Pages: 227-232 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4563/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4563/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-29 Template-Type: ReDIF-Article 1.0 Author-Name: Syahida Abd Aziz Author-Workplace-Name: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis, 01000 Kangar, Malaysia, Author-Name: Muhammad Shahar Jusoh Author-Workplace-Name: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis, 01000 Kangar, Malaysia, Author-Name: Mohammad Harith Amlus Author-Workplace-Name: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis, 01000 Kangar, Malaysia. Title: Investigating Critical Success Factors of Brand Loyalty: A Meta-data Analysis Approach Abstract: Brand loyalty is a critical issue faced by organisations. It increases an organisation’s profits and market share. Overlooking brand loyalty among customers raises problems in retaining customers. Besides, retaining the existing customers is more cost efficient rather than gaining and attracting new customers. Thus, this paper explores the elements of brand management that influence customer brand loyalty. This paper conducts a meta-data analysis addressing this lacuna in the literature and helps researchers to understand the concepts and elements used to measure customer brand loyalty. The study found that product quality, brand service quality, brand value and brand image, among others are factors influencing brand loyalty. Brand loyalty can be conceptualized with measurable brand dimensions and tested in future empirical studies for model fitness. Classification-JEL: M1, M3 Keywords: Brand Management, Brand Loyalty, Meta-data Analysis Journal:International Review of Management and Marketing Pages: 233-237 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4919/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4919/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-30 Template-Type: ReDIF-Article 1.0 Author-Name: Carla Hapsari Author-Workplace-Name: Maastricht School of Management, Netherlands, Author-Name: Jol Stoffers Author-Workplace-Name: Zuyd University of Applied Sciences, Research Centre for Employability, Netherlands Author-Workplace-Name: Adjunct Faculty Maastricht School of Management, Netherlands, Author-Name: Agus Gunawan Author-Workplace-Name: Parahyangan Catholic University, CoE SMEs Development, Indonesia, Author-Workplace-Name: Adjunct Faculty Maastricht School of Management, Netherlands. Title: The Influence of Perceived Cultural and Business Distance on International Marketing Strategy Decisions; A Case Study of Telkom Indonesia International Abstract: World globalisation drives companies to undertake international expansion with the aim of retaining or growing their businesses. When companies globalize, managers encounter new challenges in making international marketing strategy (IMS) decisions, which are influenced by perceived cultural and business distance between their home- and foreign country. Telkom Indonesia International (Telin) was formed by Telkom Indonesia (i.e. the state-owned company in the telecommunication industry in Indonesia) to engage in international business within a global market. The central question in this study is to what extent do managers’ perceived cultural and business distance between home- and foreign country influence their IMS decisions? A mixed research strategy will be employed by applying qualitative and quantitative methods concurrently. The data collection will involve interviews with CEOs and managers, alongside a web survey to 55 managers of Telkom's. Results suggest important consequences for IMS decisions and emphasizes the need for dialogue on perceptions of cultural and business characteristics of countries. Classification-JEL: L1, M31 Keywords: Perceived Cultural and Business Distance, International Marketing Strategy, Strategy Decisions Journal:International Review of Management and Marketing Pages: 238-245 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4901/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4901/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-31 Template-Type: ReDIF-Article 1.0 Author-Name: Novi Trisnawati Author-Workplace-Name: Department of Economics Education, Economic Faculty, Universitas Negeri Surabaya, Jl Ketintang, 60231 Surabaya, Indonesia, Author-Name: Ruri Nurul Aeni Wulandari Author-Workplace-Name: Department of Economics Education, Economic Faculty, Universitas Negeri Surabaya, Jl Ketintang, 60231 Surabaya, Indonesia, Author-Name: Yoyok Soesatyo Author-Workplace-Name: Department of Economics Education, Economic Faculty, Universitas Negeri Surabaya, Jl Ketintang, 60231 Surabaya, Indonesia, Author-Name: Albrian Fiky Prakoso Author-Workplace-Name: Department of Economics Education, Economic Faculty, Universitas Negeri Surabaya, Jl Ketintang, 60231 Surabaya, Indonesia, Title: Development of Economics Learning, Problematics, and Student Economics Literacy Abstract: The study states that students have a high motivation when they are following economics learning. At the time of learning conditions of the students are ready to participate in learning and learning situation during economics lessons the students feel comfortable with their classroom. It is also supported by the using of no teaching aids and a boring learning media. The solution to these problems: (1) Add a reference, (2) create a customized power point related to its development, (3) using case studies in teaching, (4) each lecturer is expected to draw up learning materials in line with learning outcome of the department. The study states that the regional economy is the most difficult subject that the can be understood by economic education students. This is because the basic of this subject is mathematical economy because they often calculate matrix Classification-JEL: A2, A23, A29, A12 Keywords: Economics Learning, Problematics, Economics Literacy Journal:International Review of Management and Marketing Pages: 246-256 Volume: 7 Issue: 3 Year: 2017 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/4169/pdf File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/4169/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-03-32 Template-Type: ReDIF-Article 1.0 Author-Name: Sutana Narkchai Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, University Utara Malaysia, Sintok, Malaysia, Author-Name: Faudziah Hanim Binti Fadzil Author-Workplace-Name: Othman Yeop Abdullah Graduate School of Business, University Utara Malaysia, Sintok, Malaysia Title: The Communication Skill on the Performance of Internal Auditors in Thailand Public Limited Company Abstract: The issue of performance of internal auditors is important since Thailand was also affected by the accounting scandals. The expanded scope in the definition of internal auditing and new regulatory requirements such as the Sarbanes-Oxley Act 2002 has increased the demands on the internal auditing. This study was conducted to examine the factors that influence the communication skills on the performance of internal auditors in Thailand public limited companies. To achieve this objective, the hypothesis was formulated based on previous studies and the agency theory. Survey questionnaires were sent to the Chief Audit Executives (CAEs) to determine their effectiveness on their performance based on the professional standards issued by the IPPF (2017) indicators. A total of 520 questionnaires were distributed, but only 146 were usable. Multiple regression was used to test the relationship between the variables. The existence of communication skills and performance of internal auditors is needed to strengthen the internal audit effectiveness between internal auditors and auditees. This study serves as an important catalyst for further research and discussion in this area. More importantly, there is lack of research in Thailand concerning the relationship between internal audit functions with the performance of internal auditors. Classification-JEL: L1, M42 Keywords: performance of internal auditors, communication skill, IPPF, Thailand Public Limited Company, IIA. Journal: International Review of Management and Marketing Pages: 1-5 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5278/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5278/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Qwiader Alamro Author-Workplace-Name: Faculty of Management Studies and Research, Aligarh Muslim University, India Author-Name: Mohammed Yasin Ghadi Author-Workplace-Name: Faculty of Business Administration, Mu’tah University, Jordan Author-Name: Aymn Sulieman Al-Qatawenh Author-Workplace-Name: Faculty of Business Administration, Mu’tah University, Jordan, Author-Name: Ayesha Farooq Author-Workplace-Name: Faculty of Management Studies and Research, Aligarh Muslim University, India Title: Perceptions of Managers’ Appraisal Process and their Relation to Employees Performance in a non-Western Culture: Evidence from Jordan Abstract: The aim of this study was to test a hypothesized model to examine the impact of factors surrounding performance appraisal (rater characteristics, halo, personal bias, leniency and compassion and overstatement) on dimensions of subordinates’ performance (i.e., amount of work, discipline, completion of tasks and quality of work) within the Water Authority Corporation in Jordan. The population of the study consisted of employees working in full time in the SSC. To recruit the sample a developed questionnaire was distributed randomly to 300 potential employees working in Water Authority. After careful examination, 270 responses were valid for data analysis, resulting in an overall response rate of 90%. An empirical research method was performed to extract relevant points. Application of stepwise regression analysis and correlational tests lends support to the hypotheses of the study. The results showed that the perceptions of staff in the Water Authority of the factors surrounding the process of performance evaluation were high. Also, the results revealed that perceptions of the staff at the Water Authority to the level of job performance were highly. The reported findings provide valuable insights to managers by corroborating and extending prior empirical findings in Jordan. Furthermore, the staff awareness of the effectiveness of the applied performance evaluation system in the Water Authority indicates that the presidents understand the staff problems. So they like to improve the daily relationship with the president. It also leads to enhance satisfaction with their relationship with their colleagues at work, their salaries and their relationship with the managers. So the availability of these dimensions will have a positive impact in improving the staff performance. Further implications, potential limitations and recommendations for future research are discussed. Classification-JEL: L25 Keywords: Performance Appraisal, Job Performance, Water Authority, Jordan Journal: International Review of Management and Marketing Pages: 6-16 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5092/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5092/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Marco Alberto Núñez Ramírez Author-Workplace-Name: Department of Management, Instituto Tecnológico de Sonora, México, Author-Name: Roger Alejandro Banegas Rivero Author-Workplace-Name: Universidad Autónoma Gabriel René Moreno, Bolivia, Author-Name: Altayra Geraldine Ozuna Beltrán Author-Workplace-Name: Department of Accounting and Finance, Instituto Tecnológico de Sonora, México Author-Name: Rosalva Irma Castro Álvarez Author-Workplace-Name: Department of Management, Instituto Tecnológico de Sonora, México Author-Name: Valeria Carolina León Ramírez Author-Workplace-Name: IDEA Business Incubator, Instituto Tecnológico de Sonora, México. Title: Relationship Between Flexible Organizational Culture and Innovation Capabilities: The Moderating Effect of Rigid Organizational Culture Abstract: The aim of this research is to evaluate the moderating effect of rigid organizational culture on the relationship between flexible organizational culture and innovation capabilities. As empirical evidence, a sample of 103 companies from Northwest Mexico was obtained through quantitative, correlational and cross-sectional research, with a non-experimental design. Also, Pearson's correlation and stepwise regression were used to test the hypotheses of the study, which were partially proved. It was found that rigid and flexible cultures are complemented to foster the development of innovation capacities. Classification-JEL: M140, M3 Keywords: organizational culture, innovation capabilities, relation, moderation. Journal: International Review of Management and Marketing Pages: 17-25 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5038/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5038/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Umbas Krisnanto Author-Workplace-Name: Perbanas Institute, Indonesia Title: Purchase Behavior of Rare Products: The Case of Vespa in Indonesia Abstract: Products can be divided into those that meet daily needs and those that meet unknown needs. Determining patterns of purchase of products for daily needs is relatively easy, but identifying the purchase behavior of products for unknown needs is more difficult. This study was conducted to examine a community of users of an exclusive product: the Vespa motorcycle. Validity and reliability were established, and descriptive analysis showed that all the variables met the goodness-of-fit test. The obtained results showed that the assumption of a normal line and autocorrelation cannot be determined; there is heteroscedasticity and some models fit to collinearity. The F test results showed that the independent and dependent variables are interrelated. The t-test revealed several variables that proved the null hypothesis, and several hypotheses are accordingly proposed. This means that there are several variables that are not related to the dependent variables (decision variables). Direct and indirect tests using a structural equation model showed that most do not meet the goodness-of-fit test. In conclusion, most relationships had little value, whereas other relationships had greater values. It is recommended to only measure relationships that have a value above 0.50 because the purchase behavior does not reflect the demand for scarce goods as with normal goods. Classification-JEL: M31 Keywords: product price, product promotion, product quality, brand image, equity, brand loyalty, purchase intent, rare goods, Vespa, Indonesia Journal: International Review of Management and Marketing Pages: 26-33 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5213/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5213/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Djoko Setyo Widodo Author-Workplace-Name: Faculty of Economic, Krisnadwipayana University, Jakarta, Indonesia Author-Name: P. Eddy Sanusi Silitonga Author-Workplace-Name: Faculty of Economic, Krisnadwipayana University, Jakarta, Indonesia Title: Company Performance Analysis: Leadership Style, Corporate Culture and Human Resource Development Abstract: This study analyzed the influence of Leadership Style, Corporate Culture and Human Resource Development on Company Performance. The research method is quantitative research, using survey method. The population of this study amounted to 2844 employees residing in 6 retail companies spread across Indonesia. The sample size used Slovin method for 351 respondents. Sampling method done by random. Analyzer used Multiple Linear Regression, continued with partial test of hypothesis (t test) and simultaneously (F test) with alpha 5 percent. Data analysis tool with SPSS application 23.00. The result of this research is that Leadership Style, Corporate Culture and Human Resource Development have positive and significant influence to Company Performance either partially or simultaneously. From the results of determination analysis there are other factors that affect the Company's performance in addition to variables of Leadership Style, Corporate Culture and Human Resource Development. The better the Leadership Style, Corporate Culture and Human Resource Development will be the better Corporate Performance. Classification-JEL: M53, M54 Keywords: Leadership Style, Corporate Culture, Human Resource Development and Organization Performance. Journal: International Review of Management and Marketing Pages: 34-41 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5386/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5386/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Khaleghkhah Author-Workplace-Name: University of Mohaghegh Ardabili, Ardabil, Iran Title: Effect of Psychological Well-Being and Mental Health on the Student’s Educational Achievement with the Mediating Role of Resiliency Abstract: One of the concerns of parents and education today is students' educational achievement since it is believed that success in education can partially predict individual success in the future. Therefore, the aim of this study was to investigate the effect of psychological well-being and mental health on high school students' educational achievement with the mediating role of resilience. The study population consisted of all high school students in Urmia city in 2015-2016 school year. The samples included 320 individuals who were selected using convenient random sampling method. Four questionnaires were employed for data collection, including Reef's psychological well-being questionnaire (1980), General Health Questionnaire (GHQ-28), Connor-Davidson's Resilience Questionnaire (2003) and the students' achievement scores. The results indicated the fitness of conceptual model and its approval for public high school students in Urmia city. The direct effect of psychological well-being variable on resiliency (.68) considering the t-value (t = 6.42) at the confidence level of .01 is significant. The direct effect of Mental health on resiliency (.69) considering the t-value (t = 7.12) at the confidence level of 0.00 is significant. The direct effect of resiliency on the educational achievement (.54) and considering the t-value (t = 5.27) at the confidence level of .02 is significant. The indirect effect of psychological well-being on educational achievement with the value of .29 and the indirect effect of mental health on educational achievement with the value of .37 are significant. It is recommended that the findings of this study, which are indicative of paying more attention to meet the students' mental health in many ways than ever before, be used to identify the students at risk for clinical evaluation and also more comprehensive and better intervention programs be designed and implemented to decrease students' psychological and educational achievement problems. Classification-JEL: I12, I2 Keywords: Psychological well-being, mental health, Resilience, Educational achievement, Students Journal: International Review of Management and Marketing Pages: 42-48 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5485/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5485/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Omid Karimian Author-Workplace-Name: Faculty of Management, Public Administration Department, Faculty of Management, Allameh Tabataba’i University, Theran, Iran, Author-Name: Davoud Hosseinpour Author-Workplace-Name: Hosseinpour, Davoud, Faculty of Management, Public Administration Department, Allameh Tabataba’i University, Tehran, Iran, Author-Name: Fattah Sharif Zadeh Author-Workplace-Name: Sharif Zadeh, Fattah, Faculty of Management, Public Administration Department, Allameh Tabataba’i University, Tehran, Iran, Author-Name: Roohallah Noori Author-Workplace-Name: Noori, Roohallah, Information technology management department, Faculty of Management, Kharazmi University, Tehran, Iran. Title: Designing and Developing the Comprehensive Monitoring of Public Policies Adopted by Islamic Consultative Assembly with the Emphasis on the Field of Economic Affairs Abstract: Understanding the way of performance of the mechanism and successfulness of government policies approved by supreme institutions of the International Research Institute (IRI) have always been challenging. The aim of the present study is to design and develop the comprehensive monitoring of public policies adopted by Islamic consultative assembly with the emphasis on the field of economic affairs. Elements of Zahariadis’ model (1998) and other theories explaining factors affecting realization of public policies were employed as the basics of the analysis model of public policies approved by Majlis and prediction and development of a monitoring model. The research population consists of all current and previous members of the parliament (MPs) in the Commissions of Plan and Budget Calculations, Article 90, Economy and Industry and Executives Audit Court and the Organization of Management and Planning. They included 574 MPs. The study uses a mixed method research (qualitative and quantitative research). The research methods used in the qualitative research are “documentary research and Delphi method” and in the quantitative part the survey research method was employed so that using the extracted data and the Delphi method, the main questionnaire was developed and used in the form of a researcher-made questionnaire. In addition, to determine the sample size, the Cochrane’s formula was employed. The sample size was determined to consist of 130 participants. According to the results obtained from the commonalities table, the factor analysis technique was deemed appropriate. The eigenvalue in the total variance table for three factors was bigger than 3; therefore, the number of extracted factors suggested for the model was estimated as three using the factor analysis technique. Then questions were classified into three main factors as follows: (1) Policymaking strategies, (2) policymaking and (3) monitoring strategies. Using the mentioned factors, the causal and structural conditions governing the public policies of the IRI approved by Majlis in the field of economic affairs from 2004 to 2014 can be explicated. The political conclusion of the present stud is that paying attention to main strategies of the IRI approved by expediency council under the supervision of the supreme leader and the compatibility of public policies approved by Majlis in the economic affairs with development plans of the IRI are inevitable. Moreover, establishing a kind of coordination and unity among ideas and policies of the government and Majlis with respecting the independence of each side should be main elements of the system of monitoring the good performance of public policies approved by Majlis. Classification-JEL: Z18 Keywords: Public Policies, Monitoring Models, Majlis, Economic Affairs Journal: International Review of Management and Marketing Pages: 49-54 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5498/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5498/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: Amirreza Naghsh Author-Workplace-Name: Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran Author-Name: Nazila Vafakhah Author-Workplace-Name: Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran. Title: Determining the Role of Socio-cultural Factors in Women’s Inclination toward Beauty (Case Study: Tehran) Abstract: The aim of this study was to determine the role of socio-cultural factors in women’s inclination toward beauty. This study was conducted as a descriptive survey. The population consisted of all women and girls between 15 and 64 years living in the north (districts 1 and 2) and south (districts 19 and 20) of Tehran in 2016. According to Cochran formula, 384 subjects were selected as the sample by multi-stage cluster sampling method. The data were collected by using a researcher-built questionnaire based on the theories of "Albert Bandura", "Erving Goffman" and "Bourdieu" as well as the inclination model to beauty of Pidgan and Russell; its formal validity was approved by a number of respondents and it content validity was confirmed by the supervisor professor and a number of experts in the field of social sciences. The reliability of the questionnaire was calculated using Cronbach's alpha coefficient as 0.86 and was confirmed. In order to analyze the data, descriptive statistics such as mean, standard deviation and frequencies, analytical and univariate t-tests, MANOVA and Friedman test were conducted. The results of data analysis showed that social and cultural factors play an important role in the inclination of women toward beauty at a significant level (P <0.01). Also, socio-cultural dimensions such as socio-economic status, social acceptance, cultural capital, how to use social media, and group level are significantly related to women’s inclination toward beauty (P <0.01). The results of ranking the cultural-social dimensions showed that social acceptance, socio-economic status, media consumption, social groups and cultural capital respectively have the highest to the lowest ranks in the inclination of women toward beauty. There was no significant difference between the respondents in terms of demographic factors with the exception of differences in opinion between the south and north of Tehran. Classification-JEL: D91 Keywords: inclination to beauty, women, cultural factors, social factors, Tehran Journal: International Review of Management and Marketing Pages: 55-60 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/4562/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/4562/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Liubov Pshenychna Author-Workplace-Name: Sumy State A.S. Makarenko Pedagogical University, Sumy, Ukraine Author-Name: Olha Skyba Author-Workplace-Name: Sumy State A.S. Makarenko Pedagogical University, Sumy, Ukraine Title: Knowledge Management as an Aspect of the Intellectual Capital Management Abstract: The article describes the essence of the concept of knowledge management as an aspect of intellectual capital management, which serves as the main resource for improving of the company’s competitiveness and defines intellectual capital as an object of management. Managing intellectual capital, representing the company's core value, contributes to achieving the company's goals, creates the prerequisites for innovation, provides benchmarking in all activities, training and motivation of employees, increasing the efficiency of design, procurement and marketing processes, provides a fast pace of corporate development and implements the management process with maximum efficiency. Classification-JEL: D83, M1, O34 Keywords: knowledge management, intellectual capital, competitiveness, pace of development, company image, professionalism, competence. Journal: International Review of Management and Marketing Pages: 61-66 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5257/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5257/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamad Taghi Toghraee Author-Workplace-Name: Faculty of Research Excellence in Art and Entrepreneurship, Art University of Isfahan, Isfahan, Iran Author-Name: Mahsa Monjezi Author-Workplace-Name: Department of Management, Abadan Branch, Islamic Azad University, Abadan, Iran Title: Introduction to Cultural Entrepreneurship: Cultural Entrepreneurship in Developing Countries Abstract: Up to now, no evaluation has been made about crucially main impacts of entrepreneurship and entrepreneurial approaches to the support of creative and cultural economy in developing countries. Great potentials of cultural industries are not still utilized, and no attention is made to them regarding economic profitability. The most crucial determinants of inappropriately competitive conditions concerning innovation in developing countries, which require global help, are education issues, poverty, and lack of related institutions. Moreover, a continuum of cultural productions is delicate. There are weak steps and stages for promotion, branding, distribution, and ownership support of cultural productions due to not only lack of integration but also a lack of artists' knowledge about these processes. This study examines the role of cultural entrepreneurship in the sustainability of artists and creative organizations. The following questions are addressed accordingly: To what extent can cultural entrepreneurship capacities act as a determinant for the development of artists and artistic areas of activities; Is this phenomenon definable and learnable; How can cultural and artistic values be understood by entrepreneurial capacities in a cultural context. Entrepreneurship of cultural and creative industries combines two independent trends: Art as a content-based and immaterial value and entrepreneurship as a supporter of immaterial values. By this basis in mind and the social responsibility of entrepreneurs, cultural entrepreneurship can run a cultural and creative organization, carry out a strategically cultural mission, face risks to the creation of balance between managerial values and innovation and make a contribution to critical infrastructure. Classification-JEL: M21, Z110 Keywords: Creative economy, cultural values, creative industries, cultural industries, cultural entrepreneurship. Journal: International Review of Management and Marketing Pages: 67-73 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5266/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5266/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Feliks Anggia Author-Workplace-Name: Department of Business Management, Brawijaya University, Malang, Indonesia, Author-Name: Ubud Salim Author-Workplace-Name: Faculty of Economics and Business, Brawijaya University, Malang, Indonesia Author-Name: Sunaryo Sunaryo Author-Workplace-Name: Faculty of Economics and Business, Brawijaya University, Malang, Indonesia, Author-Name: Solimun Solimun Author-Workplace-Name: Faculty of Mathematics and Natural Sciences, Brawijaya University, Malang, Indonesia Title: Moderation of Personal Relations on Sustainable Competitive Advantages, Customer Relationship Management, and Marketing Performance: Study on small scale business of Leather Products Marketers in East Java Abstract: The research approach is quantitative, explanatory. The research analytical unit is a trader of leather industrial products as a small business presentation totaling 65,086 population. The sample of research is the trader who at the same time become the business owner of 398 respondents. The sampling method is the area of proportional random sampling, where the number of samples is determined by using the Slovin formula. Analytical technique using Structural Equation Model with Warp PLS analysis tool. The results show the clarity that personal relationships act as moderators in the relationship of sustainable competitive advantage, customer relationship management with marketing performance. Classification-JEL: M12, M31 Keywords: Customer Relationship Management, Sustainable Competitive Advantages, Marketing Performance, Personal Relationships Journal: International Review of Management and Marketing Pages: 74-82 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5135/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5135/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-11 Template-Type: ReDIF-Article 1.0 Author-Name: Parvaneh Rastgoo Author-Workplace-Name: Expert of Public Management, Vice-Chancellor for Culture & Student Affairs, Bushehr University of Medical Sciences, Bushehr, Iran Title: The Impact of Organizational Culture on Creativity: The Mediating Role of Knowledge Management (Case Study: Medical Sciences and Health Services University in Bushehr) Abstract: The purpose of the present research was studying the effect of organizational culture on creativity with an emphasis on the mediating role of knowledge management. In terms of purpose, this is a practical research, in terms of data collection this is a descriptive survey research, and the collected data are quantitative (via questionnaire). The statistical population of the present research consisted of 301 people working in educational deputies, research and technology deputies, and cultural and scholastic deputies. From them, 170 individuals were selected as sample size, using Morgan and Krejcie tables, and Stratified Random Sampling method. The data analysis were performed by structural equation modelling (SEM) and Smart PLS software. The results showed a positive and significant effect of organizational culture on the creativity of the employees, organizational culture on knowledge management and finally knowledge management on the creativity of the employees. Classification-JEL: D83, M14 Keywords: Organizational culture, Knowledge management, Creativity, Creating knowledge. Journal: International Review of Management and Marketing Pages: 83-90 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5531/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5531/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-12 Template-Type: ReDIF-Article 1.0 Author-Name: Amir Hosseinzadeh Author-Workplace-Name: MSc. Graduated, Department of Accounting, Hamadan Branch, Islamic Azad University, Hamadan, Iran and Member of Social Security Organization of Iran Author-Name: Behzad Davari Author-Workplace-Name: MSc. Graduated, Department of Accounting, Hamadan Branch, Islamic Azad University, Hamadan, Iran Title: Examining the Effects of Financial and Nonfinancial Indices on Function of Social Security Organization Abstract: This article examines technique of “symmetrical evaluation” that is one of the newest techniques in of management accounting. There are firstly explained its main aspects. Then, there will be briefly explained equal evaluation process and necessary steps for its implementation. Then there will be provided some of its applications in various industries and different countries and its advantages are explained, in order to introduce scientific samples. Finally, there are presented conclusion and suggestions. It is concluded that technique of equal evaluation is one of the most important and newest techniques to evaluate operations of organization’s performance and it can be applied as a framework in military and strategic management in line with organizational changes; it is also supplementary of current techniques of management accounting in this field. However, its application should be based on cost and benefit as well as the presented steps in this article. Classification-JEL: L1, L25 Keywords: Performance Evaluation, Symmetrical Evaluation, Strategic Management Accounting Journal: International Review of Management and Marketing Pages: 91-98 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5444/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5444/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-13 Template-Type: ReDIF-Article 1.0 Author-Name: Abdolkarim Moghaddam Author-Workplace-Name: Department of Management, Economics and Accounting, Payame noor University, Iran Author-Name: Narges Abbaspour Author-Workplace-Name: Department of Management, Economics and Accounting, Payame noor University, Iran Title: The Effect of Leverage and Liquidity Ratios on Earnings Management and Capital of Banks Listed on the Tehran Stock Exchange Abstract: Banks, like all profit institutions seek their profitable growth and maximize their shareholders’ wealth, increased profitability of the banks on the one hand, increases the company's value and on the other hand, increases executives’ compensation and increases their tenure and because the same reason, bank managers have high motivation to increase profits through discretionary accruals. The capital structure also due to the relationship with credit risk and cost of capital is considered as one of important issues in the banks, so, the current research aimed to determine the e of leverage and liquidity ratios on earnings management and capital of banks listed on the Tehran Stock Exchange. In this research, financial information of 14 banks listed on the Tehran Stock Exchange during the period 2010 to 2015 have been studied and for performing this study, multivariate linear regression analysis using panel data has been used. The results show that financial and liquidity leverage has significant positive effect on earnings management of banks, therefore increasing the degree of financial leverage and by increasing bank liquidity, the possibility of using discretionary accruals and earnings management at banks increase. The results also showed that financial leverage has a significant negative effect on the bank's capital adequacy ratio and with increasing financial leverage bank capital adequacy ratio is reduced. Classification-JEL: E44, G2 Keywords: Earnings Management, Discretionary Accruals, The Adequacy of Bank Capital, Financial and Liquidity Leverage of Banks Journal: International Review of Management and Marketing Pages: 99-107 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5595/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5595/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-14 Template-Type: ReDIF-Article 1.0 Author-Name: Michael C. Cant Author-Workplace-Name: Department of Marketing and Retail Management, University of South Africa, South Africa Title: The Availability of Infrastructure in Townships: Is there Hope for Township Businesses? Abstract: Townships are part and parcel of the business landscape in South Africa although it was started during the apartheid era in South Africa. The impact of the apartheid era is still evident in the townships and is a testimony of abandonment, poor investment, overpopulation and isolation from urban areas and a serious lack of infrastructure and necessary resources in these areas (Thulo, 2015). A significant amount (60%) of the unemployed comes from townships and informal settlements (Thulo, 2015). It is evident that townships are complex and integrated at the same time with poor and middle class communities living side by side. Government has been attempting to kick start the economy and in the process to increase employment through small businesses and the generation of jobs in townships. This process is however hampered by a range of factors including a lack of infrastructure. The research highlighted the serious shortcomings in infrastructures throughout South Africa, and a need for advisory centres were indicated as being the most dire need in these areas to assist small business. Classification-JEL: M00, M10 Keywords: infrastructure; SMEs; small businesses; township businesses; South Africa Journal: International Review of Management and Marketing Pages: 108-115 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/4832/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/4832/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-15 Template-Type: ReDIF-Article 1.0 Author-Name: Mehrdad Ghanbari Author-Workplace-Name: Department of Accounting, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran, Author-Name: Mehdi Yasemi Author-Workplace-Name: Department of Accounting, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran Author-Name: Ehsan Abasi Author-Workplace-Name: Department of Business Management, Ilam Branch, Islamic Azad University, Ilam, Iran Title: The Intermediate Role of Brand Loyalty in the Relationship between Consumer Value and Purchase Intention (Case Study: Consumers of SNOWA Household Appliances in Kermanshah City) Abstract: The present study tries to test the mediating role of brand loyalty in relationship between consumer value and purchase intention. The research method is descriptive- correlative and it is specifically of structural equations modeling type which uses Smart PLS software. Statistical population is consumers of SNOWA Appliance Company in Kermanshah city. 384 people were selected as sample regarding confidence interval of 95% and the margin of error 5%. In order to measure research variables a questioner with 5-level Likert type used which its validity confirmed by experts and reliability of used tool obtained by using Cronbach Alpha for functional value 0.876, emotional value 0.799, social value 0.812, brand loyalty 0.892 and purchase intention 0.832 . It shows desirable reliability of research tool. Results showed that functional, emotional, and social values have positive significant impact on consumers, purchase intention of SNOWA household appliance through impact on brand loyalty both directly and indirectly. Classification-JEL: M1 Keywords: Brand loyalty, consumer value, purchase intention, SNOWA Journal: International Review of Management and Marketing Pages: 116-121 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5147/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5147/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-16 Template-Type: ReDIF-Article 1.0 Author-Name: Hotman Panjaitan Author-Workplace-Name: Faculty of Economics, University of 17 August 1945 Surabaya, Indonesia, Author-Name: Djunaedi Djunaedi Author-Workplace-Name: Faculty of Economics, Kadiri University, Kediri, Indonesia Title: Product Advantage, Customer Relationship Marketing, and Service Quality on Customer Satisfaction of Bank Syariah Mandiri in Surabaya Abstract: This paper discusses the causal relationship between product advantages, customer relationship marketing, service quality, and customer satisfaction of Bank Syariah Mandiri in Surabaya. The population in this study is a customer savings Bank Syariah Mandiri, which is in 3 branches offices and 15 sub-branches in Surabaya. From the test results in the model in this study, with Generalized Least Square Estimation, structural equation model analysis, convenience sampling method and Amos 22 software aid, on 300 respondents. The results showed that the product advantage affects on customer satisfaction. Customer relationship marketing affects on service quality. Customer relationship marketing affects customer satisfaction. service quality affects customer satisfaction. Research shows customer relationship marketing dominant influence on consumer satisfaction. Suggested for bank management should pay attention to the product owned considering the role of product superiority to customer satisfaction. Classification-JEL: L15, M31 Keywords: product advantage, customer relationship marketing, service quality, customer satisfaction Journal: International Review of Management and Marketing Pages: 122-130 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5170/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5170/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-17 Template-Type: ReDIF-Article 1.0 Author-Name: Alaa Adden A. Abuhommous Author-Workplace-Name: Department of Banking and Finance, School of Business, Mutah University, Al-Karak, Jordan Title: Net Working Capital and Firm Growth Abstract: There are many empirical studies that have analyzed firms’ growth; however, there has not been a direct examination of the relationship between working capital management and firm growth. Thus, this study examines the effect of the working capital level on the growth of firms from a sample of Jordanian firms; the data are unbalanced data for the period from 1999 to 2015. The study extends the literature on firm growth and finds evidence that investment in working capital has a positive effect on firm growth. The paper also shows that young and small firms grow more than mature and large firms. Moreover, we find that a high level of internal cash flow decreases a firm’s growth. We also find a positive relationship between the market expectation and market-based financial performance and firm growth. Classification-JEL: L25, L11 Keywords: Finance, Investment, Firm Growth, Net Working Capital Journal: International Review of Management and Marketing Pages: 131-137 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5184/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5184/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-18 Template-Type: ReDIF-Article 1.0 Author-Name: Mahsa Hosseini Author-Workplace-Name: Master of Science, Islamic Azad University, Science and Research Branch, Tehran, Iran Author-Name: Hosseini Norouzi Author-Workplace-Name: Assistant Professor, Management Faculty, Kharazmi University, Tehran, Iran Title: Investigating the impact of consumer trust on loyalty and purchase intention of food store brands: Case study: Palladium shopping mall in Tehran Abstract: Today, store brand is considered as one of the active businesses in large cities and is under a lot of pressure caused by competition. The stores managers need special attention of managers in order to create and maintain competitive advantage and position in the market. The stores in order to keep pace with the values and demands of our customers and update a marketing policies, require the use of strategies that in the long run be able to create competitive advantage for own self, and achieve a lasting relationship in their relationships with customers, as the most important asset of the company. The aim of the present study is to examine the role of consumer trust in loyalty and purchase intention. By investigating this issue food sellers can develop strategies that cause long-term success for the organization. The data for this study is collected through conducting a research survey of 385 consumers in Palladium Store supermarket located in northern Tehran. The questionnaire for this study is based on the standard questionnaires by Porrral & Mangin that analyze the independent variables (price, familiarity and subjective store image) and dependent variables (purchase intention and loyalty) and moderator variable (trust) based on structural equation modeling (SEM). The questionnaire consists of 19 items, and the Cronbach's alpha for the questionnaire is 0.879. The results of this study showed that familiarity with the brand and store image have positive and significant influence on consumer loyalty and purchase intention, and trust moderates their impact on loyalty and purchase intention. Classification-JEL: D1, M3 Keywords: store brand, trust, purchase intention, consumer behavior, Palladium shopping mall Journal: International Review of Management and Marketing Pages: 138-146 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5395/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5395/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-19 Template-Type: ReDIF-Article 1.0 Author-Name: Golnoosh Mirsaidi Author-Workplace-Name: Department of Educational Administration, Roudehen Branch, Islamic Azad University, Roudehen, Iran, Author-Name: Mohammad Naghi Imani Author-Workplace-Name: Department of Educational Administration, Faculty member of Educational Administration, Roudehen Branch, Islamic Azad University, Roudehen, Iran Author-Name: Fattah Nazem Author-Workplace-Name: Department of Educational Administration, Faculty member of Educational Administration, Roudehen Branch, Islamic Azad University, Roudehen, Iran. Title: Identification of Organizational Factors Affecting the Deployment of E-learning System in Islamic Azad University Tehran Medical Sciences Branch Abstract: The growing desire and demand for university education and the ever-increasing attention paid to education in Iran on the one hand, and the attractions and capabilities of web-based training on the other, have brought e-learning into focus. E-learning can make it possible for university students to use new knowledge, and medical faculties are based on the use of such skills and knowledge. The present paper aimed to identify organizational factors affecting the evaluation of e-learning in the Islamic Azad University of Medical Sciences, Tehran. The statistical population included all faculty members of the Islamic Azad University of Medical Sciences, Tehran. In order to achieve the research objectives, the mixed methods research was used. In the qualitative part, study findings indicate that organizational factors affecting the deployment of e-learning in universities include economic, technological, and administrative-logistic factors. Results of the confirmatory analysis of the model suggest the suitability of factor loadings of markers (items) related to each component in the prediction of the capacities of economic, technological, and administrative-logistic dimensions, and the suitability of the factor loading of each component as the marker of economic, technological, and administrative-logistic dimensions of the feasibility assessment of e-learning deployment in the prediction of this variable. Results of the evaluation of the current status of the Islamic Azad University of Medical Sciences, Tehran, in terms of the identified organizational factors showed that the technological dimension of the feasibility assessment of e-learning deployment is significant, positive, and in a favorable condition (t=6.656, p=0.001), while the administrative-logistic (t=-0.339) and economic (t=0.685) dimensions are not significant or in a good status for the deployment of e-learning. Classification-JEL: L2, L91 Keywords: Organizational; Economic; Technological; Administrative; Logistic factors; E-learning; University Journal: International Review of Management and Marketing Pages: 147-155 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5648/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5648/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-20 Template-Type: ReDIF-Article 1.0 Author-Name: Surasak Wonginchan Author-Workplace-Name: Department of Development Science, Faculty of Humanities and Social Science, KhonKaen University, Thailand Author-Name: Baupun Promphakping Author-Workplace-Name: Department of Development Science, Faculty of Humanities and Social Science, KhonKaen University, Thailand. Title: The Factors Influence to Competitive Performance of Small Firms Using the Internet in Northeastern Thailand Abstract: This article is quantitative research which aims to explore the factors influencing competitive performance of small firms using the Internet in Northeastern Thailand. The interview was conducted with 285 small firms that use the Internet. They were selected by stratified random sampling, which have fewer than 10 employees and have run the business for more than 1 year. Descriptive statistics are employed for data analysis in order to explain the characteristics of the sample group by frequency, percentage, average, standard deviation, and maximum and minimum values. Besides, interpretation of competitive performance of small firms is done with the 5-level criteria, from the least to the most. Also, inferential statistics are used to test the hypothesis about the factors affecting competitive performance of small firms with the Internet according to the study. Standardized Coefficient of Regression: ß is used with the level of significance at 0.05 and R-Square value from regression line in order to tell about variation of competitive performance of small firms with the Internet (Dependent Variable) influenced by independent variables, including 1) structure of small firms, 2) use of the Internet, and 3) external surroundings of small firms. Classification-JEL: L25 Keywords: Small Firms, Competitive performance, Using the Internet, Northeastern Thailand Journal: International Review of Management and Marketing Pages: 156-162 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/4965/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/4965/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-21 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Suratman Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Indonesia Author-Name: Yoyok Soesatyo Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Indonesia Author-Name: Raya Sulistyowati Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Indonesia Author-Name: Waspodo Tjipto Subroto Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Indonesia Title: Development Model and Small Medium Industry Strategy in Gerbang Kertosusilo Indonesia Abstract: Small medium industry in Gerbangkertosusilo specifically in Surabaya, Gresik, Mojokerto and Sidoarjo based on development acceleration importance until 2025 in those areas are food and beverage industry developing. Strategic analysis required in identify small and medium enterprises industry cited to resulting in relevant strategy model. Analysis had done by using strength, weakness, opportunities, threats analysis with identify external and interal factors included production management, human resource management, financial management and marketing management. Data identified qualitatively and quantitively to drawing conclusion about relevant model and strategy. Classification-JEL: M11, M31, O15 Keywords: Small and Medium Enterprises, Production, Human Resources, Marketing Management Journal: International Review of Management and Marketing Pages: 171-179 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5350/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5350/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-22 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Nayef Alsarayreh Author-Workplace-Name: Al-Balqa Applied University, Jordan Author-Name: Kafa Hmoud Abdallah Al Nawaiseh Author-Workplace-Name: Al-Balqa Applied University, Jordan, Author-Name: Mohammad Sultan Majed Mahasneh Author-Workplace-Name: University of Jeddah, Saudi Arabia, Author-Name: Mohammed Abdul Razzaq Abu Rumman Author-Workplace-Name: Al-Balqa Applied University, Jordan Title: Medical Tourism and Its Role in Marketing Jordan Abroad Abstract: Jordan is one of the most developed countries in the field of Medical Tourism. It is distinguished by the abundance of advanced hospitals and internationally recognized doctors. It has an advanced medical network in governmental, private, and military sectors. The importance of the study lies in demonstrating the role of marketing as an important factor for the promotion of medical tourism, which is reflected on the economical return of the state and represents one of the important axes of the growth of the Jordanian economy since they are considered centers of treatment and healthcare in the world. The study concluded that the information related to medical tourism that are used in marketing Jordan abroad are neither sufficiently clear nor direct, also the information of marketing medical tourism aboard does not demonstrate these products precisely. The study recommended the followings: following modern technological ways in marketing Jordan abroad from touristic perspective, clarifying the prices of provided touristic services to the tourist so as to grasp that there is a competitive advantage in comparison with other countries that provide same services. Classification-JEL: Z32, L83, M31 Keywords: Medical, Tourism, Marketing Journal: International Review of Management and Marketing Pages: 180-185 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5261/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5261/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-23 Template-Type: ReDIF-Article 1.0 Author-Name: Salamatahvazi Maryam Author-Workplace-Name: Department of Educational Management, Islamic Azad University, Ahvaz, Iran. Title: Reviewing the Factors Influencing New Policy Petrochemical Plants Over the Last Decade (Case Study: Petrochemical Special Economic Zone of Mahshahr) Abstract: Petrochemical industry is an important source for meeting the needs of country's domestic industries and it is an important source of exchange. We can reduce the raw material imports and increase the exporting of production with high added value and we save the exchange by the establishment of the petrochemical complexes. This study is a retrospective research and the policy making for the establishment of petrochemical plants has been examined. The objective of the study is to criticize and review the factors affecting the policy-making for the establishment of the new petrochemical plants over the past decade. The method of study is descriptive-survey. The data were collected by reviewing the documents and resources. The study population consisted of all highly qualified staff, experts and specialists who work in Petrochemical Special Economic Zone of Mahshahr. The researcher- made questionnaire with high and proper reliability and validity was randomly distributed among samples. The Data were analyzed. The compiled results using AMOS and SPSS software revealed that three aspects of rules and regulations, market and structure had significant effect on the policy-making for the establishment of economic zone of Mahshahr. Classification-JEL: O2 Keywords: Review and Analysis, Policy, Petrochemical Industry Journal: International Review of Management and Marketing Pages: 186-190 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/4844/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/4844/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-24 Template-Type: ReDIF-Article 1.0 Author-Name: Krishna Kistan Govender Author-Workplace-Name: School of Management, IT and Governance University of KwaZulu-Natal, South Africa. Title: Leadership Styles, Organisation Culture, and Employee Performance Abstract: Since poor service delivery has been linked to the inability to build a desired culture driven by inter-alia, a lack of vision and leadership, this article reports on a study which explored the above relationship by conducting a survey among a convenient cluster sample of respondents in specific public sectors in South Africa, using predeveloped and validated questionnaires. It became evident that although transformational and transactional leadership have a significant relationship with organisational culture, there was no significant correlation between “power” and “task” culture and performance. Transactional leadership showed a direct effect on employee performance, compared to transformational leadership. The implication for service delivery is that appointments to leadership positions in the South African public service should be on the basis of assessments rather than ‘comradeship.’ Classification-JEL: L1, L2, M14 Keywords: public sector; service delivery; performance; organizational culture; leadership Journal: International Review of Management and Marketing Pages: 191-200 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5230/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5230/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-25 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Reza Pourmofrad Author-Workplace-Name: Department of Industrial Management, Fars Science and Research Branch, Islamic Azad University, Fars, Iran, Author-Name: Moghaddaseh Mohammadian Author-Workplace-Name: Department of Industrial Management, Fars Science and Research Branch, Islamic Azad University, Fars, Iran. Title: Study the Effect of Ethical Principles on Job Commitment and Employees’ Satisfaction Abstract: This study is conducted with the aim of investigating the effect of ethical principles on job commitment and employees' satisfaction among employees of industry and trade organization of Fars province in 2016. The research method is inferential, descriptive, survey and cross-sectional. To measure the research variables, the questionnaire in the form of 5-item Likert is used. To analyze the data, descriptive statistics (investigating the status of frequency on the basis of gender, age, education in the statistical sample, how the distribution of research) and inferential analysis of findings (Kolmogorov-Smirnov tests of index of normality of distribution, KMO as an indicator of the adequacy of the sampling, and the results of Pearson correlation) is used. Hypotheses testing showed that there is a relationship between the dimension of ethic and satisfaction and between the dimension of ethic and commitment. Classification-JEL: J28 Keywords: Ethical Principles, Job Commitment, Employees' Satisfaction Journal: International Review of Management and Marketing Pages: 201-207 Volume: 7 Issue: 4 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5770/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5770/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-04-26 Template-Type: ReDIF-Article 1.0 Author-Name: Amir Ali Alahverdi Author-Workplace-Name: Phd Student of International Entrepreneurship, Faculty of Accounting and Management, Islamic Azad University, Qazvin, Iran. Title: Researches Benchmarking for Identifying the Relationship between Innovation and Entrepreneurship in E-commerce Abstract: The unique features of e-commerce and communications resulted in the development of business and employment to cause the promotion of entrepreneurship in the aspect of training the personality traits of entrepreneurship and entrepreneurial idea making. In addition, there is a mutual interactive relationship between entrepreneurship and e-commerce. In this base, governments must develop and reinforce the platform of entrepreneurship in the area of e-commerce which is the same as communication and information networks. The purpose of this research is to analyze researches’ benchmarking for identifying the relationship between innovation and entrepreneurship in e-commerce. In purpose aspect, this study is practical and in data collection aspect is descriptive and survey. Results indicated that the improvement of customer relationship in e-commerce and business causes sustainable competitive advantage and it reduces the costs of organizations. Unemployment can also be reduced with a low capital. Moreover, introducing a practical framework to help organizations achieve their purposes causes entrepreneurship to thrive, and organizations to gain a correct and timely perception of market situation. Classification-JEL: L26, L81, O3 Keywords: E-commerce, entrepreneurship, innovation, benchmarking, information technology Journal: International Review of Management and Marketing Pages: 1-8 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/4659/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/4659/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Juanim Juanim Author-Workplace-Name: Department of Management, Universitas Pasundan, Bandung, Indonesia, Author-Name: Ina Ratnamiasih Author-Workplace-Name: Department of Management, Universitas Pasundan, Bandung, Indonesia Title: The Influence of Leadership and Organizational Support on Community Commitment and City Image of Bandung Abstract: Brand became something very important for a city. With an interesting brand, it would invite many visitors such as investors, business, as well as tourists. This was related to the expected revenue would increase along with the increase of a city brand. Bandung as a unique city in Indonesia was one of cities that was trying to improve its brand image with various leadership efforts and community commitment. These efforts had resulted in a significant change in visitor interest. This was evident through the results of research on 150 respondents, which showed that leadership and community commitment had a major impact on improving the City Image of Bandung. This research was conducted by distributing questionnaires and interviews on several stakeholders. Several findings had been produced and recommendations had been given for leadership and community commitment to support the improvement of Bandung's city brand image. Classification-JEL: L2, M3 Keywords: City image, organizational support, leadership, community commitment Journal: International Review of Management and Marketing Pages: 9-16 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5571/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5571/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Behrooz Gharavi Author-Workplace-Name: Strategic Management Field (MBA), Tehran University, Kish Campus, Iran Title: Evaluation of Strategic Management Components in the Universities of Iran with Internationalization Approach Abstract: Purpose: Evaluation of strategic management components in the universities of Iran is carried out by internationalization approach. This has a great importance in terms of health and survival of organization and codification and appropriate implementation of strategies. As managers and other stakeholder in codification process and strategy implementation are not aware of the effective factors of this process and reasons of failure in practice as well as they don't benefit from proposed theoretical frameworks, successful implementation of strategic management will be so difficult or sometimes impossible. Therefore, there is a need for accurate investigations about the key factors of codification and implementation of the most practical management tools. Thus, a comprehensive knowledge is acquired to help the policymakers consider effective implementation of strategic plans. Method of research: this is a descriptive research and analytical type. Statistic population of the research includes 800 faculty members of the universities of Tehran during 2005-2006. Cochran sampling method was used and 260 people were selected as sample. Data have been analyzed and calculated by SPSS software. Results and conclusion: the obtained results have indicated that the strategic management components with internationalization approach are desirable. This can be accepted for management to consider possibilities, limitations and educational implications, exchange of information between managers and faculty members of universities, management control over implementation of educational strategies and the emergence of strategic implications. Classification-JEL: L1 Keywords: strategic management, internationalization approach, Iran Journal: International Review of Management and Marketing Pages: 17-22 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5783/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5783/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Harsuko Riniwati Author-Workplace-Name: Fisheries and Marine Science Faculty, Brawijaya University Malang, Indonesia Author-Name: Nuddin Harahab Author-Workplace-Name: Fisheries and Marine Science Faculty, Brawijaya University Malang, Indonesia Author-Name: T. Yohana Carla Author-Workplace-Name: Fisheries and Marine Science Faculty, Brawijaya University Malang, Indonesia. Title: Analysis of Indonesian Crab Export Competitiveness in International Market Abstract: The purpose of this research were as follows: to know and analyze the market structure and competition of Indonesian crab, comparative advantage, competitive advantage, and crab trading specialization in international market. The analytical method used were the Concentration Ratio and Herfindahl Index, Revealed Comparative Advantage (RCA), Porter Diamond Theory and Trade Specialization Index. The results showed that within 2005 - 2014 the market structure of fresh crabs in the international market was monopolistic which was lead by the moderate power of oligopoly market leader. The analysis results of Comparative Advantage Indonesian crabs during 2005 – 2014 period for fresh crabs highlighted a high advantage of RCA value of 21.43. Furthermore, the results of competitive advantage analysis of Porter Diamond Theory stated that the following items owned a high competitive strength; they were natural resources, demand conditions, the role of government and the role of opportunity. Next, the value of Trade Specialization Index for fresh crab and crab processed Indonesia obtained high specialization value of 0.99 and 0.97 respectively, on the other hand, frozen crab was still in its period of growth. It had 0.4 value. Classification-JEL: F1 Keywords: Indonesian Crab, Concentration Ratio, Trade Specialization Index. Journal: International Review of Management and Marketing Pages: 23-27 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5576/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5576/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Ady Sabana Author-Workplace-Name: Centre of Marine and Fisheries Training and Extension Program, Ministry of Marine Affairs and Fisheries of Indonesia Author-Name: Helgi Kristinarson Gestsson Author-Workplace-Name: Faculty of Business Administration, University of Akureyri, Iceland Title: Evaluating the Implementation of Marine and Fisheries Technopark in Tegal, Indonesia Using Project Cycle Management Abstract: In 2015 the government of Indonesia planned the construction of 100 technology parks, spread over the whole of the country, of which 24 Marine and Fisheries Technology Parks (MFTP) were to be built in the period from 2015 - 2019. To establish a sustainable operation of the Tegal MFTP within four years the study evaluates the implementation of the MFTP in Tegal, Central Java Province, Indonesia, using a Project Cycle Management (PCM). The Tegal MFTP has been in operations since 2015. Comparing performance to targets over the first two years has called for improvements. In 2015 four incubator activities were started up at the MFTP. Unfortunately, all but one incubator was discontinued 2016. Based on PCM analysis suggestions to improve the operational sustainability of the MFTP are presented. The suggestions cover various aspects for improvement regarding the operations for the Tegal MFTP as well as for the new MFTPs, both for those starting operations now and those still in the planning. These aspects are a financial support approach, a MFTP administrational approach, an innovative technology approach, and an incubator services approach seeking to improve the satisfaction of the participants/tenants. Classification-JEL: O22, O21 Keywords: Marine and fisheries Techno Park, Project cycle management, Business Incubator Journal: International Review of Management and Marketing Pages: 28-41 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5652/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5652/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Manoucher Joybar Author-Workplace-Name: PHD Student Majoring in Governmental Management with Tendency to Decision and Policy Making Islamic Azad University Unit Isfahan, Iran, Author-Name: Akbar Etebarian Author-Workplace-Name: Lecturer and Member of Scientific Board Governmental Management Islamic Azad University Unit Isfahan, Iran Author-Name: Saeed Karimzadeh Daee Author-Workplace-Name: Lecturer and Member of Scientific Board Government Management Islamic Azad University Unit Isfahan, Iran. Title: Analysis Effective Political Factors on Encouraging Investors to Facilitate Performance Investment Encouraging Policy in Municipality Abstract: Municipalities must try to make constant incomes and development and economic splendor for themselves. One of the optimum policy in this direction is development and promotion the culture of investment with using the potential of public and private sectors in the direction of constant and durable incomes in order to manage the affaires. Without doubt with proving to be true this aim, municipalities can take big steps to manage their policies and desires for economic development and welfare of citizenships. This present research has been done with the use of descriptive and measurement method in south province of west Azerbaijan. Statistical and research community was consist of 100 people; investment experts and managers in the south province of west Azerbaijan. These people are chosen with the use of sampling census method, data was collected with the use of constant and admissible questionnaire and analyzed with the SPSS 22 software. The result of investigations showed that political dimension is effective in encouraging investment for facilitate encouragement investment in municipalities. Classification-JEL: E22, H54 Keywords: political factors, investment, municipality Journal: International Review of Management and Marketing Pages: 42-50 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5795/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5795/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: Saeed M.Z.A. Tarabieh Author-Workplace-Name: School of Business, Mutah University, Al-Karak, Jordan. Title: The Synergistic Impact of Social Media and Traditional Media on Purchase Decisions: The Mediating Role of Brand Loyalty Abstract: Brand loyalty and purchase decisions are among the central themes of the research for marketers throughout long time. Researchers and brand managers have utilized various means to affect the brand loyalty and purchase decisions of their customers. One of the recent means is social media. Despite that social media gains more importance in businesses, marketers understanding about effectiveness of social media is limited. In fact, the synergistic impacts between social media and traditional media efforts have rarely been investigated. Therefore, this study examines the impact of social media and traditional media on brand loyalty and purchase decisions in the banking industry in Jordan. Structural equation modeling was used in analyzing data obtained, in order to investigate the relationships between the four latent constructs. The empirical analyses of Jordanian banks revealed that a) The effectiveness of social media and traditional media vary, b) The effectiveness of social media on brand loyalty and purchase decisions are significantly higher than what for traditional media, c) Brand loyalty partially mediates the effect of social media and traditional media on purchase decisions, and d) The synergistic effects of social media and traditional media give a better value for brand loyalty and purchase decisions in comparison to the single model, which merely used social media or traditional media. Classification-JEL: M30, M31 Keywords: Social Media, Traditional Media, Purchase Decisions, Brand Loyalty Journal: International Review of Management and Marketing Pages: 51-62 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5728/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5728/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-7 Template-Type: ReDIF-Article 1.0 Author-Name: Samuel D. Barrows Author-Workplace-Name: Senior Lecturer at STEM Business School, Turan University, Kazakhstan & Doctorate of Business Administration Candidate, Toulouse Business School, France Title: With Increased Market Power, Do Aircraft Industry Stock Returns Beat Global Market? Abstract: The purpose of this study is to evaluate the stock price total return performance of the four major companies in the airplane manufacturing industry and answer the research question:. With increased market power, do aircraft industry stock returns beat global market? The methodology utilizes quantitative methods and employs three independent data providers which supply data related to company performance and comparative benchmarks during the fifteen year study time frame from 2002 through 2016. The findings show that the performance of the group of four largest airplane companies is inferior to the global market. These results are in line with other studies that document potentially lower profitability in companies with high levels of industry concentration. Bombardier is the performance laggard in the group during the study time frame. Practical implications include potential shifts in the airplane manufacturing industry as two new players prepare their entrance while one of the four established players deals with negative financial issues. The value of the study is in the development of new markets and how new entrants compete in those markets against the established players. Classification-JEL: D43, L13, L93 Keywords: Airplane Manufacturers, Boeing, Airbus, Bombardier, Embraer, COMAC, Irkut Journal: International Review of Management and Marketing Pages: 63-69 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5695/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5695/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-8 Template-Type: ReDIF-Article 1.0 Author-Name: R. Abdul Maqin Author-Workplace-Name: Faculty of Economics, Pasundan University, Bandung, Indonesia Author-Name: Nevi Hendri Author-Workplace-Name: Cianjur Central Bureau of Statistics, West Java, Indonesia. Title: Comparative Analysis: The Effect of Macro and Micro Environment on Marketing Strategy and Marketing Performance of Small Medium Enterprises (Survey on Group of Small Medium Enterprises of Food and Non-Food Products in Cianjur Regency, West Java, Indonesia Abstract: This study was a comparative analysis about marketing strategy and performance of groups of food and non-food small-micro industries in Cianjur regency, West Java. The problem in this study was to know the effect of macro and micro environment on the formulation of marketing strategy to improve marketing performance. The result showed that the formulation of marketing strategy could be achieved through the consideration of macro and micro environment. It could also improve the marketing performance of food and non-food small medium enterprises (SMEs). There were both different strategy and performance in marketing and performing the food and non-food SMEs. Classification-JEL: M31 Keywords: Macro and Micro Marketing Environment, Marketing Strategy Formulation, Marketing Performance Journal: International Review of Management and Marketing Pages: 70-76 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5673/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5673/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-9 Template-Type: ReDIF-Article 1.0 Author-Name: Edi Suswardji Nugroho Author-Workplace-Name: Faculty of Economic and Business, Singaperbangsa Karawang University, Jl. H. Ronggowaluyo Teluk Jambe Timur Karawang Barat, Indonesia Author-Name: Dian Hakip Nurdiansyah Author-Workplace-Name: Faculty of Economic and Business, Singaperbangsa Karawang University, Jl. H. Ronggowaluyo Teluk Jambe Timur Karawang Barat, Indonesia, Author-Name: Nita Erviana Author-Workplace-Name: Faculty of Economic and Business, Singaperbangsa Karawang University, Jl. H. Ronggowaluyo Teluk Jambe Timur Karawang Barat, Indonesia Title: Financial Ratio to Predicting the Growth Income (Case Study: Pharmaceutical Manufacturing Company Listed on Indonesia Stock Exchange Period 2012 to 2016) Abstract: Increasing business competition causes companies to compete in order to improve their production to develop the company. Funding becomes one of the important factors. Before making a decision to invest. Therefore, investors need various information as a guide to decide the investment in capital market. Profit is one the potential information contained in the financial statement that is mostly used to determine the success or failure of corporate management. The variables in this research consist of current ratio (CR), debt to equity ratio (DER) and net profit margin (NPM) as independent variable and profit growth as the dependent variable. The sample used is a pharmaceutical manufacturing company listed in the Indonesia Stock Exchange which has a complete annual financial report during the observation period (2012-2016). The analysis used is descriptive quantitative method, through descriptive statistical analysis, classical assumption test, multiple linear regression test and hypothesis test. Based on the test result, it is proven that the CR, DER and DER influence the prediction of the profit growth of 33.80% simultaneously. Partially, CR has no effect on predicting profit growth, DER and DER has positive effect on predicting earnings growth. Classification-JEL: G140 Keywords: Current Ratio, Manufacturing Company, Profit Growth Journal: International Review of Management and Marketing Pages: 77-84 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5632/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5632/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-10 Template-Type: ReDIF-Article 1.0 Author-Name: Raid Mohd Al-adaileh Author-Workplace-Name: Department of MIS, Faculty of Business, Mutah University, Jordan. Title: The Level of IT-business Strategic Alignment and Its Impact on Organizational Excellence: A Study of the Jordanian Mining Sector Abstract: This study measures the level of IT-business strategic alignment and its impact on organizational excellence as perceived by managers of the Jordanianmining sector working in managerial positions. The study is a quantitative study that is based on the use of a questionnaire which is designed for thepurpose of this study a comprehensive sampling strategy is used to select the participants due to the limited population size (managerial positions). 150 questionnaires were personally distributed. 117 were analyzed. SPSS.22 and AMOS.23 are used to analyses the data and to test the study hypotheses. The study revealed that the level of IT-business strategic alignment as well as the level of organizational excellence within the context of Jordanian Mining Sector are medium as perceived by managers. The study also found that the level of IT-business strategic alignment has a direct significant statistical impact on the overall organizational excellence and its five proposed dimensions as perceived by managers. Classification-JEL: L1, L86 Keywords: Strategic Alignment, Excellence, Information Technology, IT-business Alignment, Culture, Leadership Journal: International Review of Management and Marketing Pages: 85-92 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5431/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5431/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-11 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mostafa Dahmardeh Author-Workplace-Name: Young Researcher and Elite Club, Zabol Branch, Islamic Azad University, Zabol, Iran, Author-Name: Ahmad Sanadgol Author-Workplace-Name: Department of Public Management, Zabol Branch, Islamic Azad University, Zabol, Iran Author-Name: Hashem Tavakoli Author-Workplace-Name: Department of Public Management, Zabol Branch, Islamic Azad University, Zabol, Iran Author-Name: Hamid Tajdar Author-Workplace-Name: Department of Public Management, Zabol Branch, Islamic Azad University, Zabol, Iran Author-Name: Kazem Agoshi Author-Workplace-Name: Department of Public Management, Zabol Branch, Islamic Azad University, Zabol, Iran Title: Analyzing the Role of Workaholism in Predicting the Human Workforce Effectiveness in Agriculture Banks from Sistan and Baluchistan Province Abstract: Nowadays, working has become the integral part of the human life. Individuals spend much of their time in the organizations every day. The unlimited pressures imposed and wants asked for by the organizations compel the individuals to be constantly at work. Therefore, they will be more likely to develop workaholism and it can leave positive or negative effects in the related organization. On the other hand, according to the fact that in this era of competition and change, employing committed and effective human force is proposed as a unique competitive advantage for every organization, concepts such as organizational efficiency can be effective on the enhancement of the qualitative and quantitative levels of the employees’ organizational performance and align the employees’ organizational relations in a direction towards stability and comfort. Thus, the present study aims at analyzing the workaholism role in predicting the human workforce efficiency in Agriculture Banks from Sistan and Baluchistan Province. The study adopts a descriptive-correlation approach to the survey of a 419-people population comprised of Sistan and Baluchistan Province’s Agriculture Banks staff. The study takes advantage of a regression correlation coefficient technique to investigate the study subject matter. The results of the study indicated that workaholism and its components influence the human workforce effectiveness. Classification-JEL: C32; O13; O47 Keywords: workaholism, organizational effectiveness, Agriculture Bank Journal: International Review of Management and Marketing Pages: 93-97 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5742/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5742/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-12 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ghasemi Author-Workplace-Name: Department of Management, Islamic Azad University, Zabol Branch, Zabol, Iran Author-Name: Mohammad Reza Ganji Author-Workplace-Name: Department of Management, Islamic Azad University, Zabol Branch, Zabol, Iran Author-Name: Mehdi Fotohi Author-Workplace-Name: Department of Management, Islamic Azad University, Zabol Branch, Zabol, Iran Author-Name: Mosa Faghihi Nik Author-Workplace-Name: Department of Management, Islamic Azad University, Zabol Branch, Zabol, Iran Author-Name: Rohoallah Ghofran Solor Author-Workplace-Name: Department of Management, Islamic Azad University, Zabol Branch, Zabol, Iran Title: Review Creativity Department of Education Staff and Its Relation to Quality of Work Life Abstract: Quality of work life is an approach that seeks to improve the quality of life of working people and tries to respond job needs that declines to the production role alongside other factors such as capital and is resulted to alienation. The purpose of this article is to review Creativity Department of Education staff and its relation to quality of work life. This study is an applied, descriptive and correlational research in terms of purpose, nature and methods. The study’s statistical population consisted of all employees of Department of Education of zabol in 2017 who were over 300 people. To determine sample size, 169 people were chosen using Cochran formula. In this study, inferential statistics such as Spearman correlation coefficient was used for data analysis. The results showed that there is a relatively strong and positive relationship between quality of working life and staff Creativity (R = 0.558). Also, there is a positive relationship between the overall atmosphere of the components of life, providing opportunities for growth, safe and healthy working environment, and social dependence of working life, legalism, development of individual capabilities, fair pay and solidarity and social cohesion with employee Creativity with correlation coefficient, 0.635, 0.579, 0.586, 0.469, 0.456, 0.452, 0.399 and 0.397, respectively. Classification-JEL: C32; O13; O47 Keywords: quality of life, Creativity, staff, Department of Education of zabol Journal: International Review of Management and Marketing Pages: 98-104 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5743/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5743/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-13 Template-Type: ReDIF-Article 1.0 Author-Name: Hotman Panjaitan Author-Workplace-Name: Faculty of Economics University of 17 August 1945, Surabaya, Indonesia, Author-Name: Nur Laely Author-Workplace-Name: Faculty of Economics Kadiri University, Kediri, Indonesia Title: The Role of Relationship Marketing, and Satisfaction As Variable Mediation: Study at Bank BPR UMKM East Java in Surabaya Abstract: This paper discusses the causal relationship between relationship marketing, service quality, customer satisfaction, and customer loyalty of Bank BPR UMKM East Java in Surabaya. One model is proposed to examine the role of relationship marketing, and satisfaction as a mediation variable on indirect relationship of service quality, relationship marketing and loyalty. The population in this research is the customer of BPR Bank of UMKM East Java in Surabaya. From the test results in the model in this study, with Maximum Likelihood Estimation (MLE), structural equation model analysis (SEM), convenience sampling method and software Amos 22, on 160 respondents. The results showed that the research model was accepted with determinant coefficient (R2) of 90.7%. Research also shows that service quality influences relationship marketing, and customer satisfaction. Service quality has no significant effect on customer loyalty. Relationship marketing affects customer satisfaction and customer loyalty. Customer satisfaction affects customer loyalty. Customer satisfaction is a positive mediation variable on the relationship of service quality with loyalty. Relationship marketing is a positive mediation variable on the relationship of service quality with loyalty. Customer satisfaction is also a positive mediation variable on marketing relationships with customer loyalty. Classification-JEL: L8, M31 Keywords: Service quality, Relationship marketing, Customer satisfaction, Customer loyalty, Bank BPR UMKM East Java Journal: International Review of Management and Marketing Pages: 105-112 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5753/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5753/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-14 Template-Type: ReDIF-Article 1.0 Author-Name: Pardiman Pardiman Author-Workplace-Name: Doctoral Program in Management Science, University of Brawijaya, Indonesia Author-Name: Achmad Sudiro Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia Author-Name: Eka Afnan Troena Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia Author-Name: Ainur Rofiq Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia Title: The Mediating Role of Social Capital in Islamic Work Ethic, Organizational Commitment, and Lecturer’s Performance Abstract: The success of higher educations in producing intelligent, noble, skillful, and selfdeveloping graduates with good personality to improve the nation‘s competitiveness in globalization era is very much determined by lecturer‘s performance. However, various problems in the performance hamper the advancement of higher educations, especially private Islamic ones. The poor implementation of Tridharma Perguruan Tinggi (tree role of higher education), particularly in research, public service, and writing scientific paper’s, not to mention moonlighting behavior, must be enhanced through accurate problem identification and countermeasure. This study tries to measure the influence of Islamic work ethic and organizational commitment on lecturer performance, identify the mediating role of social capital on the influence of work satisfaction, and determine the moderating effect of Islamic work ethic on the relation between lecturer‘s performance on their satisfaction. This study uses data from 236 lecturers, selected through random sampling technique, of grade-A private Islamic higher educations. Using WarpPLS 5.0, the results of the analysis show that Islamic work ethic and organizational commitment plays a significant role in improving lecturer’s performance. Although, social capital is not significant to the performance, it partially mediates the influence of Islamic work ethic and organizational commitment to the performance. In addition, organizational commitment partially mediates the influence of Islamic work ethic on the performance. To improve this study, following researches on private Islamic higher educations of lower grades will be beneficial Classification-JEL: D8, L2 Keywords: Social Capital, Knowledge Sharing Behavior, Organizational Commitment, Lecturer Performance, Work Satisfaction, Islamic Work Ethic Journal: International Review of Management and Marketing Pages: 113-123 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5740/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5740/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-15 Template-Type: ReDIF-Article 1.0 Author-Name: Ehsan Ajamhasani Author-Workplace-Name: Department of International Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran, Author-Name: Vahid Sanavi Garousianb Author-Workplace-Name: Faculty of Management, Bojnourd Branch, Islamic Azad University, Bojnourd, Iran Title: Investigation and Selection of Overseas Suppliers with Emphasis on Risk Indicators in Iran Abstract: The present study was done with aimed to investigate and select overseas suppliers with emphasis on risk indicators in Iran's manufacturing companies in Khorasan province. This research was applied in terms of its purpose and is also part of descriptive-analytical research. A questionnaire was used to collect information. Given that contracting or contracting by low-cost overseas suppliers is an attractive topic in the global economy, Unfortunately, these decisions are made without due consideration to the requirements, market demand and proper delivery system, which usually results in bad results. Determining the risk factors affecting the supply chain of a manufacturing company, determining the decision making options for adopting its purchasing or manufacturing policies, and how to interact with the company's experts can help companies make better decisions about making or purchasing final products or parts. By reviewing the literature of research and using expert opinions, a list of effective criteria for the assessment and selection of overseas suppliers was identified in five general categories (demand, supply, infrastructure, regulatory, environmental, and catastrophic risks). According to the results of this study, among the main criteria, the risk of supply has the highest weight, so it is more important than other major criteria. Classification-JEL: M30, M31 Keywords: Risk Indicators, Demand Risks, Supply Risk, Infrastructure Risk, Regulatory and Environmental Risks Journal: International Review of Management and Marketing Pages: 124-130 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5792/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5792/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-16 Template-Type: ReDIF-Article 1.0 Author-Name: Hassan Alamro Author-Workplace-Name: Department of Economics, Business and Finance, Mutah University, Jordan Title: The Effect of Trade Liberalization on Economic Growth, Unemployment and Productivity: The Case of Jordan Abstract: This study aims to investigate the impact of trade liberalization on Jordan’s economic growth through examining improvement in employment and productivity in Jordan, during the period (1980-2014). Where Augmented Dickey- Fuller test was utilized to examine the stationary of the variables of this study. The results have indicated that the variables are non-stationary at their levels, but they become stationary at their first difference. Also Johansen cointegration test was applied, and it was found there is one cointegration vector exists among the variables in the model. Vector error correction model (VECM) found a long-run relationship between real gross domestic product per capita and other variables (trade openness, unemployment rate, labor productivity). And provide the Short-term deviations from the long-term equilibrium relationship are corrected at a rate (0.25). Furthermore VECM showed a positive and significant impact from the explanatory variables on economic growth of Jordan in the long run, and non-significant impact in the short run. On the other hand, the impulse response function and variance decomposition test indicated that a positive impact from trade liberalization on economic growth, labor productivity and unemployment rate. Classification-JEL: F4, O4 Keywords: Trade Liberalization, Economic Growth, Productivity, Unemployment, Vector Error Correction Model Journal: International Review of Management and Marketing Pages: 131-139 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5599/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5599/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-17 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Shaikh Author-Workplace-Name: Regent Business School, Durban, South Africa, Author-Name: Christo A. Bisschoff Author-Workplace-Name: NWU School of Business and Governance, North-West University, Potchefstroom, South Africa Author-Name: Christoff J. Botha Author-Workplace-Name: NWU School of Business and Governance, North-West University, Potchefstroom, South Africa Title: Identifying Factors to Measure Managerial and Leadership Competence of Business School Educated Managers Abstract: The article explores a model to measure managerial and leadership competence of business school educated managers by seeking to identify the latent variables in the model. Here the research uses exploratory factor analysis to identify latent variables. The article also renders a verdict on the validity of the model as a higher objective of model development. In total 385 questionnaires using a five-point Likert scale were independently administered to business school educated managers; 94% responded. Exploratory factor analysis identified five factors explaining a cumulative variance of 56.5%. These are Leadership skills, Managerial challenges, Emotional intelligence, Personal value system, and Cultural sensitivity. Measuring criteria with low factor loadings or those with high dual-loadings were eliminated in the purification of the measuring criteria. The data have a high reliability coefficient of 0.947 while the constructs also adhered to the validity requirements. The research is of value to managers who aim to improve their managerial and leadership skills after studying advanced management programmes at business schools, employees of such educated managers and also to academia aiming to explore this avenue of managerial and leadership skills development further. Classification-JEL: A23, I23, M19 Keywords: Management, leadership, competencies, validity, measurement, model, factors. Journal: International Review of Management and Marketing Pages: 140-152 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5600/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5600/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-18 Template-Type: ReDIF-Article 1.0 Author-Name: Nasim Khoshbahar Azar Author-Workplace-Name: Department of Management, North Tehran Branch Islamic Azad University, Tehran, Iran, Author-Name: Hormoz Mehrani Author-Workplace-Name: Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran Title: The Effect of Relationship Marketing Orientation on Brand Equity (Case Study: Privileged Branches of Sepah Bank in Tehran) Abstract: Many of the provided core services by public banks are general, so the banks find it difficult to compete on their core services. Many banks by creating and strengthening closer relationship with customers, implement relationship marketing orientation. The research in terms of method was descriptive survey which has been done in 8 distinct branch of Sepah Bank in Tehran. Sampling method is Stratified random sampling. According to the proposed model for research, relationship marketing has six key components of trust, bonding, relationship, shared values, empathy and reciprocity that their impact on brand equity has formed research hypotheses. In order to test research hypotheses, structural equation modeling was used. The results show that except by bonding and relationship, the impact of other components of brand equity is approved. Classification-JEL: M3, M31 Keywords: Relationship Marketing, Brand Equity, Customer Loyalty, Sepah Bank. Journal: International Review of Management and Marketing Pages: 153-163 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5793/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5793/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-19 Template-Type: ReDIF-Article 1.0 Author-Name: Abdollah Naami Author-Workplace-Name: Department of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran Author-Name: Zahra Rahimi Author-Workplace-Name: Phd Student, Department of Management and Accounting, Islamic Azad University, South Tehran Branch, Tehran, Iran, Author-Name: Parisa Ghandvar Author-Workplace-Name: Phd student, Department of Management and Accounting, Islamic Azad University, South Tehran Branch, Tehran, Iran. Title: The Effect of Perceived Value, Perceived Risk, and Price on Customers Buying Intention (Case Study: Employees of Presov Electronics Company) Abstract: Studies have shown that the perceived value must be in the gravity center of marketers affords in perception of consumers’ behavior. In this regard, empirical studies showed that the conception of the perceived value can be useful in clarifying consumers’ behavioral decisions, because this conception is a part of a consumer behavior, Therefore, the main question for this research is whether perceived value, perceived risk, and the perceived price influence on customers’ buying intention? Thus, Beneke et al. (2015) model was used and the examined variables are perceived quality, perceived value, perceived risk, and price that were studied for customers’ buying intention. Thus, the examined statistical population of this research was central office employees of Presov Electronics Company. As all of them were 80, there was no sampling and all were included in population. The methodology was surveying and a questionnaire as a tool whose reliability was obtained 0.939 and was distributed among employees. Finally, results showed that all hypotheses were confirmed. Classification-JEL: G32, M3 Keywords: Price, Perceived Value, Perceived Risk, Customers Buying Intention Journal: International Review of Management and Marketing Pages: 164-170 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5794/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5794/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-20 Template-Type: ReDIF-Article 1.0 Author-Name: Sulistiyani Sutarlan Author-Workplace-Name: 17 August 1945 University Semarang, Indonesia Title: Technical Innovation Model in Improving Marketing Performance Abstract: Contradictions are still found in the research on learning and innovation, most of the researchers stated that learning orientation has a positive effect on innovation, while others argue that learning orientation negatively affects innovation.This research presents a conceptual framework of learning orientation that can improve innovation. The variables in this research were tested with 100–200 samples of bakery in Central Java. The results show that learning orientation will improve innovation, which will ultimately improve performance. This research provides recommendations for incorporating concepts related to innovation, such as communication and skills, on the relationship between learning orientation and innovation. Classification-JEL: M31, O32 Keywords: Learning Orientation, Communication, Skill, Performance Journal: International Review of Management and Marketing Pages: 171-177 Volume: 7 Issue: 5 Year: 2017 Month: File-URL: http://econjournals.com/index.php/irmm/article/download/5653/pdf File-Format: Application/pdf File-URL: http://econjournals.com/index.php/irmm/article/view/5653/pdf File-Format: text/html Handle: RePEc:eco:journ3:2017-05-21 Template-Type: ReDIF-Article 1.0 Author-Name: Samuel D. Barrows Author-Workplace-Name: Senior Lecturer at STEM Business School, Turan University, Kazakhstan and Doctorate of Business Administration Candidate, Toulouse Business School, France. Title: After The Recent US Airline Mergers, Did Domestic Airfares Increase? Abstract: The dynamics of the US domestic airfares are studied between 2002 and 2016. During this time frame, there was significant airline industry consolidations resulting in additional market concentration in the top four airlines and in the industry as a whole. The potential airfare increase resulting from this higher concentration is evaluated on both real and inflation adjusted bases through two cases. An analysis of load factors and passenger miles and their link with the airfare increases are also evaluated through two additional cases. A breakdown of all origin hubs in the US network is included which shows a vastly different airfare increase picture in the top twenty major hubs as compared to the smaller origins. Having healthy competition usually results in lower fares and this analysis confirms that dynamic. There are discussions on industry concentration, industry profitability, pricing power, and other items which can impact airfares. Classification-JEL: L93, G34, R41 Keywords: Airline industry mergers, airfares increase, market power concentration Journal: International Review of Management and Marketing Pages: 1-8 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5739/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5739/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Ziad R. Alshaik Author-Workplace-Name: Department of Management, American University of Ras Al-Khaimah, United Arab Emirates Title: Can Entrepreneurship Be Measured? Abstract: The research paper groups entrepreneurship as either conceiving or performing. Some arguments performing entrepreneurship can be measured while conceiving entrepreneurship cannot. In conceiving entrepreneurship, the concepts and thoughts of doing business can be observed. Performing entrepreneurship is the real application of these thoughts and ideas, which can be measured by outlining the trail or footsteps of the entrepreneur (Foss & Klein, 2005). This paper shows that several sign measures of performing entrepreneurship can be selected by applying the confirmatory factor assessment under the approach of latent-variables sculpting. Classification-JEL: O3, O31, O310 Keywords: Entrepreneurship, Measuring Entrepreneurship, Performing Entrepreneurship Journal: International Review of Management and Marketing Pages: 9-12 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5781/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5781/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Patria Laksamana Author-Workplace-Name: Perbanas Institute, Indonesia. Title: Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia’s Banking Industry Abstract: The purpose of the study is to explore the impact of social media marketing towards purchase intention and brand loyalty. The context of the study was retail banking in Indonesia and a questionnaire was developed with 286 respondents. It has been found that social media marketing leads to purchase intention and brand loyalty. Hence, brand loyalty affected by purchase intention. The implications for marketing managerial and future research are discussed. Classification-JEL: M31 Keywords: Social media marketing, purchase intention, brand loyalty Journal: International Review of Management and Marketing Pages: 13-18 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5838/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5838/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Suharto Suharto Author-Workplace-Name: Faculty of Economics Krisnadwipayana University, Jakarta, Indonesia, Author-Name: Iwan Kurniawan Subagja Author-Workplace-Name: Faculty of Economics Krisnadwipayana University, Jakarta, Indonesia, Title: The Influence of Market Orientation and Entrepreneurial Orientation to Competitive Advantage through Business Innovation: Study on Batik Trusmi Cirebon West Java Province Indonesia Abstract: The advancement of the company in the batik industry is entirely dependent on the company's ability to create and grow competitiveness that can adapt quickly to changes that occur. This study aims to analyze the influence of market orientation and entrepreneurship orientation to competitive advantage through business innovation. The research was conducted in Batik Trusmi Cirebon, West Java Province, Indonesia. The number of respondent as many as 168 respondents. The sampling technique using purposive sampling. The analysis tool was done using descriptive analysis and Structural Equation Modeling (SEM) version 22. The results show that market orientation and entrepreneurship orientation have a positive and significant impact on competitive advantage through business innovation. Classification-JEL: M31, O Keywords: market orientation, entrepreneurial orientation, competitive advantage and business innovation. Journal: International Review of Management and Marketing Pages: 19-27 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5870/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5870/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Ghazi A. Samawi Author-Workplace-Name: German Jordanian University, Jordan, Author-Name: Bandar K Abu-Tayeh Author-Workplace-Name: Albalqa Applied University, Jordan, Author-Name: Fathi Yosef Author-Workplace-Name: German Jordanian University, Jordan Author-Name: Metri Madanat Author-Workplace-Name: German Jordanian University, Jordan, Author-Name: Manar I. Al-Qatawneh Author-Workplace-Name: Albalqa Applied University, Jordan Title: Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan Abstract: This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM practices concerning leadership, human resource focus, process management, customer focus, and information and analysis found to have a positive effect on organisational excellence in the firms surveyed. This is the first study to examine the case of private sector firms offering specialized services, focusing on the KAAEPS. It will thus provide a model for private firms to improve their performance and motivate them to adopt TQM practices. It also provides a conceptual model for use by other researchers. Classification-JEL: Z00 Keywords: TQM practices, excellence, private service firms, King Abdullah II Award for Excellence, competitiveness. Journal: International Review of Management and Marketing Pages: 28-35 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5819/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5819/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Nittaya Wongtada Author-Workplace-Name: NIDA Business School, National Development Administration, 118 Seri Thai Road, Bangkapi, Bangkok 10240, Thailand. Title: Can the Unconscious Mind be Persuaded? An Overview with Marketing Implications Abstract: Communicating directly with consumer’s unconscious thought is believed to enhance the effectiveness of marketing strategy. The current application of neuroscience in social science studies including marketing reinvigorates the interest in this topic. Thus, this article serves as an overview of the development of knowledge of unconscious communication and persuasion. Although there are some evidences to support the ability to communicate directly with unconscious thoughts and possibility to manipulate the processing of information by the unconscious mind by using subliminal cues, the reliability and validity of these findings are questionable. Inherited weaknesses in neuroscience tools, inappropriate research methodology, and alternative explanations of causal relations are among some threats to the value of current findings. Implications for marketing managers and academic researchers in this uncertain situation are also provided. Classification-JEL: M31, D87 Keywords: Unconscious Thought, Neuroscience, Marketing Journal: International Review of Management and Marketing Pages: 36-44 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5782/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5782/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-6 Template-Type: ReDIF-Article 1.0 Author-Name: Radi M. Adayleh Author-Workplace-Name: Department of Economics, Business & Finance, School of Business, Mutah University, Jordan. Title: Does Finance – Led Growth Hypothesis Hold in Jordanian Economy? An Empirical Analysis Abstract: The current study investigates whether Finance–Led Growth Hypothesis Holds in Jordanian Economy for the period of 1992Q1 to 2016Q4, by implying ARDL bound test. The current study used four financial development indicators namely: Economics Volatility variable (EV) measured by the ratio of bank credit to the private sector to nominal gross domestic product (NGDP),Monetization variable (BMV) measured by the ratio of broad money supply to nominal gross domestic product (NGDP),Board Money Velocity variable(MSD), measured by the ratio of deposit demand to narrow money supply, and finally, Stock Market development (MC) measured as the ratio of market capitalization value to nominal gross domestic product (NGDP). These indicators were used to capture the effect of financial development on economic growth. Empirical results revealed that financial development indicators have a positive and statistically significant impact on economic growth in Jordan, which in confirms the existence of finance –led growth hypothesis in the Jordanian economy. Classification-JEL: E44, F43 Keywords: Financial development, Economic growth, ARDL Bound test Approach, Jordan. Journal: International Review of Management and Marketing Pages: 45-54 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5844/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5844/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-7 Template-Type: ReDIF-Article 1.0 Author-Name: Nandan Limakrisna Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia. Title: Model of Consumer Decision Making: An Empirical Study at Credit Card Customer In Jakarta Abstract: There is an increasing development of credit card products within the banking industry. This rapid pace of development has sparked fierce competition in the race to acquire shares in this business market. The methods used for this research are description and explanatory survey. This paper tests the hypothesis that sales competency and brand image are associated with consumer decision making by using the method analysis of multiple regression or path analysis. Information was collected from 100 credit card customers at Airport Executive Lounge in Terminal 3 Jakarta to support this hypothesis. This suggests that sales competence and brand image should be rationalized to increase customer decision making in choosing a credit card, but sales competence seems to be more dominant. The contribution this research can make to bank sales competence is very important in order for customers to be able to select a credit card, aside from making a selection based on credit card brand image only, because credit card sales competence can give clear information to customers about credit card products. Classification-JEL: M30, M31 Keywords: Sales Competence, Brand Image, Customer Decision Journal: International Review of Management and Marketing Pages: 55-57 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5898/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5898/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-8 Template-Type: ReDIF-Article 1.0 Author-Name: Dewi Masdiani Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara Indonesia, Author-Name: Endar Pituringsih Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara Indonesia Author-Name: I. Nyoman Nugraha Ardana Putra Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara Indonesia. Title: Collectivism: Interpreting the Perception of the Appearance of Health Service Retribution in Community Health Center in Central Lombok Regency Abstract: The purpose of this study is to measure perceptions or interpretation of health personnel retribution management officers to their activities. this study focused on exploring the meaning of the other side of levy of health service management. The research approach used in this research is qualitative approach with case study method and interpretive paradigm. Data obtained from the results of in-depth interviews with informants. The results show that the actors who manage the levy feel what they do solely for the sense of humanity arising from togetherness in a community. In the narrow collectivist framework, actors feel that what they are doing is a form of solidarity or form of responsibility towards the other members of their group. According to the researchers the actors tend to take fraud action, viewed from the perspective of collectivity culture that lives within the organization of the Community Health Center. Classification-JEL: H2, M4 Keywords: Perception of Actors, Levy of Health Services, Collectivism. Journal: International Review of Management and Marketing Pages: 58-63 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5979/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5979/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-9 Template-Type: ReDIF-Article 1.0 Author-Name: Widyastuti Widyastuti Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Author-Name: Nadia Asandimitra Author-Workplace-Name: Indonesia, Faculty of Economics, Universitas Negeri Surabaya, Indonesia, Author-Name: Yessy Artanti Author-Workplace-Name: Faculty of Economics, Universitas Negeri Surabaya, Indonesia. Title: Inhibiting Factors of Inventory Management: Study on Food and Beverage Micro Small And Medium Enterprises Abstract: The production process in a business will run smoothly if the company has adequate raw material availability. Raw materials is one of the factors of production that management is quite complicated to do. The production process can not run smoothly if the available raw materials are not sufficient so that eventually the company will lose consumers. Conversely, an excess inventory of raw materials can increase storage costs, increasing the risk of damage so as to reduce the profit earned. For SMEs who produce food and beverages, managing raw material inventory is an important thing to do to get quality products so as to improve its performance. Raw materials used to make the production process is a raw material that is easy to rot and perishable. MSMEs are required to be able to produce quality products using fresh raw materials. This study aims to analyze the obstacles encountered by MSMEs in managing raw material inventory. Based on the results of the research can be seen that the availability of raw materials on the market, as well as unstable prices is a factor inhibiting MSMEs in doing raw material inventory. In addition, the storage of raw materials that still simple also become a constraint MSMEs to store raw materials in large quantities. Therefore, the government's role in stabilizing prices and supporting the availability of raw materials on the market. Classification-JEL: D2, D24, M1, M11 Keywords: Inventory Management, Raw Materials, Inhibiting Factors, Perishable Journal: International Review of Management and Marketing Pages: 64-67 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5755/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5755/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Abdolali Keshtegar Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran, Author-Name: Behroz Rezaei Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran Author-Name: Maryam Jalili Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran, Author-Name: Mohammad Ali Sarhadinasb Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran Author-Name: Tayebeh Fani Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran. Title: Study of Factors Affecting Disability and Job Stress in Zahedan University of Medical Sciences Abstract: One of the concepts which has received a great deal of attention during the recent years from the organizational-industrial psychologists is the fatigue, exhaustion, lassitude, torpidity, languor and indolence in the job operators which is known as the so-called disability and job stress . The objective of the present study is to identify and prioritize the effectors which influence the disability and job stress in the Zahedan University of Medical Sciences. The present study is an applied research in terms of the methodology it adopts because the indices extracted from the study literature are identified and rated according to the study conceptual model and the organizations can take advantage of the results presented herein to device the best strategy and choose the most optimum indices and put them into practical use. In the present study, the study theoretical principles and the study background have been drawn out of the library searches and the study of university articles and journals and also it has to be mentioned that the field study methods and thorough analysis of the study population have been applied as a source of collecting statistical information for testing the study hypotheses. The study population in the present study is basically consisted of the entire managers working in Zahedan University of Medical Sciences the total number of whom reaches to 150 individuals and subsequently a number of 108 individuals were selected as the study sample volume by making use of Morgan’s table. To analyze the data, AHP method has been employed along with making use of Expert Choice software. The results of the study indicated that environmental, organizational, individual and vocational factors are found of a great effect on the disability and job stress in the nurses. Classification-JEL: J28, L2 Keywords: disability and job stress, environmental factors, organizational factors, individual factors, vocational factors Journal: International Review of Management and Marketing Pages: 68-72 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6050/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6050/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-11 Template-Type: ReDIF-Article 1.0 Author-Name: Mehrdad Ganbari Author-Workplace-Name: Department of Accounting, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran Author-Name: Zahra Nouri Author-Workplace-Name: Young Researchers Club Ilam Branch, Ilam, Iran, Author-Name: Mahnaz Mahdavi Author-Workplace-Name: Department of Accounting, Ilam Branch, Islamic Azad University, Ilam, Iran. Author-Name: Mahin Absalan Nezhad Author-Workplace-Name: Department of Accounting, Ilam Branch, Islamic Azad University, Ilam, Iran. Author-Name: Zahra Azizi Author-Workplace-Name: Department of Accounting, Ilam Branch, Islamic Azad University, Ilam, Iran. Author-Name: Akhtar Derikvand Moghadam Author-Workplace-Name: Department of Accounting, Ilam Branch, Islamic Azad University, Ilam, Iran. Title: Investigation of Relation between Tax Laws and Regulations and Tax Evasion Abstract: The main purpose of this research is considered of performance techniques for competent of tax system in country. Base of this research, this question will discusses why the tax system in country is ineffective? Although several answers bear in mind for this question for people and most of tax agents, but as a researcher, they attempt to find a strict and scientific answer for aforesaid question. In this study, statistics community consists of 250 persons of tax agents and payers in Ilam province. In this article they use of library and field approach. The information provided by questionary. They examine the investigations assumptions with use of 35 questions involving 4 choices. The validity of questionary questions is evaluated by ALFA test (? = 0.85) probably, we can plan for competent of tax system based on given results. There is a significant direct relationship between tax regulations and tax evasion. Further, there is a significant direct relationship between tax system efficiency and tax evasion tricks. Results of the present study suggest that any change, though small, in the body of tax rules and regulations would equally affect tax evasion, whether it is positive or negative. Classification-JEL: H2 Keywords: Tax, Tax Payers, Tax Obedience, Self-comment, Tax Evasion Journal: International Review of Management and Marketing Pages: 73-78 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6051/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6051/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-12 Template-Type: ReDIF-Article 1.0 Author-Name: Surachman Surjaatmadja Author-Workplace-Name: STIE Indonesia Banking School, Indonesia, Author-Name: Daruendra Purnawan Author-Workplace-Name: STIE Indonesia Banking School, Indonesia, Title: Store Image, Service Quality, and Familiarity on Purchase Intention of Private Label Brand In Indonesia Abstract: This study aims to determine the direct effect of store image and service quality of the brand image and interest in purchasing the private label products. The study also looked at factors that influence directly the interest to buy (purchase intention) consumers. In this study will be the one form of retail which is currently experiencing a significant development that Supercenters industry or other terms that is often used is Hypermarket. This research is classified as descriptive analysis method by taking a sample of a population and the use of a questionnaire as its main tool. The sample of this study is some of200 respondents, especially private label brand customers that live in Indonesia. Respondents were selected using improbability sampling and convenience sampling technique. The results of the analysis using Structural Equation Modelling (SEM) and its result would be summarized as; Store image has significant influence toward a brand imaged purchase intention of private label; Service quality has significant influence toward a brand imaged purchase intention of private label; Brand image has significant influence toward perceived risk and purchase intention of private label; Perceived risk have significant influence over price consciousness and purchase intention of private label; Price consciousness has significant influence toward purchase intention of private label. Perceived Quality has significant influence over purchase intention of private label. Familiarity has significant influence over purchase intention, perceived risk andperceived quality of private label too. Store image has significant influence overperceived quality and perceived risk of private label. Classification-JEL: L8, M31 Keywords: Store image, service quality, perceived quality, brand image, perceived risk, price consciousness, purchase intention, private labels. Journal: International Review of Management and Marketing Pages: 79-85 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5900/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5900/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-13 Template-Type: ReDIF-Article 1.0 Author-Name: Muslichah Muslichah Author-Workplace-Name: Malangkucecwara College of Economic, Malang, East Java, Indonesia, Author-Name: Wiyarni Wiyarni Author-Workplace-Name: Malangkucecwara College of Economic, Malang, East Java, Indonesia, Author-Name: Evi Maria Author-Workplace-Name: Malangkucecwara College of Economic, Malang, East Java, Indonesia. Title: The Effect of Ethical Sensitivity on Ethical Decision Making With Religiosity as Moderating Variable Abstract: This study aims to investigate the effect of ethical sensitivity on ethical decision making with religiosity as moderating variable. This study used survey questionnaire in collecting data from five selected Universities (two public universities and three private colleges), namely STIE Asia, Universitas Negeri Malang, Universitas Kanjuruhan Malang (UNIKAMA), Universitas Islam Negeri (UIN) Maulana Malik Ibrahim Malang, and STIE Malangkucecwara. Samples of this study are the accounting students in the seventh semester. Based on the 202 responses received, this study found that there is a significant effect of ethical sensitivity on ethical decision making and religiosity on ethical decision making. Moreover, religiosity acts as a moderating variable on the relationship between moral sensitivity on ethical decision making. Classification-JEL: D8, D91, M41 Keywords: Accounting, Ethical Sensitivity, Ethical Decision Making, Religiosity Journal: International Review of Management and Marketing Pages: 86-92 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5840/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5840/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-14 Template-Type: ReDIF-Article 1.0 Author-Name: Abdolali Keshtegar Author-Workplace-Name: Department of Human Resource Management, University of Sistan and Baluchestan, Zahedan, Iran, Author-Name: Nadia Vakili Author-Workplace-Name: Department of Management, University of Sistan and Baluchestan, Zahedan, Iran. Title: Comparison of Management Information System (MIS) and Decision Support System (DSS) and its role in the decision-making process of managers of Economic Affairs and Finance of Zahedan Abstract: Nowadays, the variety of information systems and their advantages are sometimes accompanied by common and interfering concepts and goals. This variety and dispersion have created complexity and instability in decision-making of organizations mangers and IT development plans. Overall to solve this complexity, information systems are defined in two broad classes: specific connection with the operational field and in general connection with the operational field. MIS and DSS systems are among the systems in general connection with the operational field, each of which plays a decisive role in the organizational hierarchy and decision-making process of the mangers. MIS system brings about the information needed to manage an organization, and DSS provides data, models, and analysis tools to help adopt decisions in non-routine cases in the organization. After discussion on decision-making process based on each concept, this study described its characteristics, relationships, and communication of each concept for the decision-making process. The results of regression analysis of data from 20 questionnaires received from the managers of Economic Affairs and Finance (EAF) in Zahedan showed that MIS and DSS have a significant relationship with the decision-making process of managers and that rational decision-making process as the intermediary variable inferred and explained this effect. Classification-JEL: D8, L1 Keywords: MIS, DSS, managers, decision-making process. Journal: International Review of Management and Marketing Pages: 93-97 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6049/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6049/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-15 Template-Type: ReDIF-Article 1.0 Author-Name: Riana Meilya Author-Workplace-Name: Master of Accountancy, Faculty of Economics, University of Mataram, Indonesia, Author-Name: Akram Akram Author-Workplace-Name: Master of Accountancy, Faculty of Economics, University of Mataram, Indonesia Author-Name: Titiek Herwanti Author-Workplace-Name: Master of Accountancy, Faculty of Economics, University of Mataram, Indonesia. Title: Fiscal Illusion and Defining Factors of Capital Expenditure (Study on Undeveloped Areas in West Nusa Tenggara) Abstract: The purpose of this study is to verify and find empirical proof on the influence of local revenue, general allocation funds, special allocation funds and profit-sharing funds on capital expenditures. And to detect the occurrence of fiscal illusions on capital expenditure financing. The population is the form of local government financial report of fiscal year 2012 until 2016 of all districts included in undeveloped areas in NTB according to Presidential Regulation No. 131 of 2015. This study takes the entire population as the subject of research (census study). Data analysis technique used is descriptive statistics and F test, t test and R2 test to test the hypothesis by first doing the classical assumption test. The result of classical assumption test shows that normal distributed data, no multicolinearity problem, no autocorrelation, and free data from heterokedastisity problem. The results show that local revenue, special allocation funds and profit-sharing funds have a positive effect on capital expenditure. While for variable of general allocation fund have negative effect to capital expenditure. There has been a fiscal illusion on capital expenditure financing since there is a variable of general allocation receipt which has a negative correlation with the spending of local government capital expenditures. Classification-JEL: D24, G3 Keywords: Local Government, Capital Expenditure and Fiscal Illusion. Journal: International Review of Management and Marketing Pages: 98-106 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6002/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6002/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-16 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ridwan Basalamah Author-Workplace-Name: Faculty economics, University Islam of Malang, East Java, Indonesia, Author-Name: Moeljadi Moeljadi Author-Workplace-Name: Faculty of Economy and Business, Brawijaya University, Malang, East Java, Indonesia, Author-Name: Sunaryo Sunaryo Author-Workplace-Name: Faculty of Economy and Business, Brawijaya University, Malang, East Java, Indonesia, Author-Name: Sudjatno Sudjatno Author-Workplace-Name: Faculty of Economy and Business, Brawijaya University, Malang, East Java, Indonesia Title: The Effect of Service Quality And Relationship Marketing Towards Customer Loyalty for Sharia Banking (Sharia Banking Study in Makassar Indonesia) Abstract: This research aims to empirically test and explain the effect of service quality and relationship marketing towards customer loyalty through the fairness (profit share) and customer satisfaction at Sharia General Bank in Makassar, Indonesia. Data analysis method which use is SEM (Structural Equation Model) with the use of AMOS programme. This approach analysis is quantitative. Service quality affected significantly upon fairness in profit share system and customer satisfaction while relationship marketing affected in customer satisfaction only. This research only take sharia bank customer as the sample and confine the experiment subject in Makassar only. The increase in customer service for those aspectis hoped to build the customer strength to the sharia bank market share. The application of allegiance in sharia banking system would append customer satisfaction value among services offered by the bank and increase the loyalty and product sales of the bank entirely. Classification-JEL: M3 Keywords: Service Quality, Relationship Marketing, Customer Loyalty, Customer Satisfaction, Fairness Journal: International Review of Management and Marketing Pages: 107-114 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5843/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5843/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-17 Template-Type: ReDIF-Article 1.0 Author-Name: Willy Arafah Author-Workplace-Name: Master of Management, Trisakti University, Jl. Kiai Tapa No. 1, Grogol, 11440, Jakarta, Indonesia, Author-Name: Thoby Mutis Author-Workplace-Name: Master of Management, Trisakti University, Jl. Kiai Tapa No. 1, Grogol, 11440, Jakarta, Indonesia. Title: The Research of Customer Switching Behavior at Some Leasing Companies Abstract: The goals of this research was to examine and analyze the impact of price, service quality, effective advertising competition, involuntary factors, distance to customer switching behavior. This research was expected to benefit the some leasing companies in Indonesia (PT. FIF, PT. ADMF, Tbk, PT. SOF, PT. WOM, PT. BAF). The design of this research apply hypothesis testing using a quantitative methods, hypothesis testing, which generally describes the characteristics of certain relationships or differences between groups or interdependence of the two factors or more data analysis applied measuring method structural equation modeling (SEM). The questionnaire given to the sample directly as much as 300 customers of leasing companies will be used in this research. Survey method by intercepting customers who leave the leasing company because it provides the advantage of taking data directly. The results of research indicate that the factors influence price, service quality, effective advertising competition, Involuntary factors, distance is very influential on the displacement behavior some leasing companies in Indonesia. Classification-JEL: M3 Keywords: Effective advertising competition, switching involuntary, distance, service quality, price. Journal: International Review of Management and Marketing Pages: 115-118 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6165/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6165/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-18 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad A. Al-Majali Author-Workplace-Name: Mutah University, Jordan. Title: Crowding Out Effect of Public Borrowing: The Case of Jordan Abstract: This study aims to investigate the effect of government borrowing (Net claim no government) from Jordanian banks on Credit Facilities Extended by Licensed Banks to Private Sector. A Vector error correction model (VECM) is used to investigate the relationship between public borrowing and private credit. The paper concludes that government borrowing from the domestic banks leads to a more than one to one crowding out of private credit. This effect implies that government borrow from banks is not the only reason behind crowding out private credit. The increase in banks' treasury bills and bonds also reflects banks’ preference to invest excess liquidity in a low risk high return investment. This is a case where the banking sector is colonized by "lazy banks". Classification-JEL: E5, G2 Keywords: Credit Facilities to Private Sector, Net claim no government, Banking Sector, and Crowding Out effect. Journal: International Review of Management and Marketing Pages: 119-125 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5894/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5894/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-19 Template-Type: ReDIF-Article 1.0 Author-Name: Mortaza Ghabdian Author-Workplace-Name: Department of Management, Financial Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran, Author-Name: Yosef Ramezani Author-Workplace-Name: Department of Management, Human Resources, Neyshabur Branch, Neyshabur, Iran. Title: Investigating the factors affecting the use of financial information in managerial decision-making in governmental organizations Abstract: This study aims to investigate the factors affecting the usefulness of financial information in intra-organizational decision-making. The statistical population comprises all the auditors of the supreme audit court and the selected sample includes 118 auditors. This research is a descriptive-survey study and for data collection, questionnaire was used. The research findings with a structural equation modeling approach demonstrated that there is a significant positive relationship between the external and internal factors of the organization and usefulness of financial information in managerial decision-making. Also, findings revealed that of the organization’s external factors, the role of the media and public networks has the greatest impact on the usefulness of financial information in intra-organizational decision-making and out of the organization’s internal factors, the existence of sufficient computational tools has the greatest effect on the usefulness of financial information in intra-organizational decision-making. Besides, individual factors compared to organizational factors have more influence on the usefulness of financial information. Classification-JEL: G2, G41, L2 Keywords: Usefulness of financial information, extra-organizational factors, intra-organizational factors, managerial decision-making, supreme audit court. Journal: International Review of Management and Marketing Pages: 126-135 Volume: 8 Issue: 1 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6052/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6052/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-01-20 Template-Type: ReDIF-Article 1.0 Author-Name: Manouchehr Ansari Author-Workplace-Name: Faculty of Management, University of Tehran, Iran, Author-Name: Masoumeh Javaherian Author-Workplace-Name: Faculty of Management, University of Tehran, Iran. Title: Responsible Business Model: A Corporate Social Responsibilitiy Aprproach to Business Model Abstract: Corporate contribution to social, environmental and economic concerns has been one of the pivotal issues for both businesses and society in recent years. Although many researchers have worked on this topic and established useful approaches which motivate companies and guide them to perform corporate social responsibility (CSR), there is still lack of applicable models that can help companies to accomplish CSR as part of their business model. The aim of this paper is to discuss how companies can integrate CSR into the business model in pursuit of creating Responsible Business Model. Responsible Business Model offers new ways and methods to create value for all stakeholders involved in a business including shareholders, society, employees, and so forth. Classification-JEL: M1 Keywords: responsible business model, corporate social responsibility, business model, stakeholders. Journal: International Review of Management and Marketing Pages: 1-8 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5919/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5919/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sumudu Namali Munasinghe Author-Workplace-Name: Sri Lanka Institute of Information Technology, Malabe, Sri Lanka. Title: The Impact of Brand Personality on Brand Preference: A Study on Personal Care Products Abstract: The three factors in the marketing communication context namely, the spokesperson, message and channel is vital in affecting the purchase intention of a consumer. In the Sri Lankan context, the marketers of the personal care brands had put more effort on selecting the spokesperson the most while the consumers tend to give prominence to the message in determining their purchases. Brand personification has become one of the most salient aspect used in the marketing communication context in designing the message. Reflecting a human like character in the brand aims to attract the consumers in a unique manner with the brands. This becomes more vital in the case of brands to which the consumers are personally attached to. Hence, the personification alone wouldn’t be sufficient as the means of personifying and the most suitable aspect to be personified in the brand is also vital. This research focused upon understanding the association between brand personality and brand preference, was conducted as a combination of both quantitative and qualitative approaches. The survey with a self-administered questionnaire developed by the researcher, served as the main source of data collection a convenient-judgmental sample. Findings would aid the decision makers in the chosen area of business. Classification-JEL: M3 Keywords: Brand Personification, marketing communication, brand preference Journal: International Review of Management and Marketing Pages: 9-11 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5877/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5877/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Mariam Abuzar Wyne Author-Workplace-Name: Department of Management Sciences, SZABIST, Islamabad, Pakistan Author-Name: Faheem Ahmad Khan Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Wah Cantt, Pakistan Author-Name: Khurram Shafi Author-Workplace-Name: Department of Management Sciences, COMSATS Institute of Information Technology, Wah Cantt, Pakistan. Title: Impact of the Social Demonstrance of Luxury Brands on Brand Engagement Behaviors: Role of Consumer-brand Identification Abstract: Drastic dynamism in internet technology and the evolution of social media has had a major impact on the way firms interact and build relationships with their customers online. Social networking sites (SNSs) such as Facebook, allow firms to interact directly with their customers through online brand communities (OBCs). This study draws from the social impact, social identity and social exchange theory to explore social demonstrance as an external and consumer brand identification as an internal force that influences brand engagement on OBCs. The study looks into the impact of the social importance of luxury brands specifically and the extent to which consumers personally identify with the brand on specific brand engagement behaviors; operationalized as participation and promotion based on the behavioral aspect of brand engagement. An online questionnaire was administered to the fans of particular fashion designer clothing brand pages on Facebook and data was gathered from 332 respondents. The empirical findings of the study concluded that consumers choose to identify more with luxury brands that are socially dominant in order to enhance their social image among others. Therefore luxury brand marketers must focus on developing a strong brand personality that matches the identity of target customers. Classification-JEL: M1 Keywords: Social demonstrance, Brand engagement Behavior through Online Brand Communities (OBCs), Consumer brand identification. Journal: International Review of Management and Marketing Pages: 12-21 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5897/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5897/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Tedjo Soelaksono Author-Workplace-Name: Doctoral Program in Management Science, University of Brawijaya, Indonesia Author-Name: Achmad Sudiro Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia Author-Name: Mintarti Rahayu Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia, Author-Name: Sudjatno Sudjatno Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia, Title: The Influence of Capability Managerial on Competitiveness of the Company through the Planning Strategy, Investment, Innovation and Performance of the Company (a Study on Corporate Manufacturing Industry Group B Medium Sized Territory Gerbang Kertosusila, Abstract: Purpose of this study was to analyze the influence of managerial capabilities to the company's competitiveness through strategic planning, investment, innovation and the company's performance in the manufacturing industry in the mid-scale class B Gerbang Kertosusila Territory, East Java. The research sample number of 125 companies manufacturing industry in the middle of class B scale Gerbang Kertosusila Territory, East Java. Sampling by using purposive sampling (manufacturing industry group B) with cluster sampling (based on Gerbang Kerosusila area), as for the calculation of cluster sampling by using proportional random sampling. Research questionnaire used as an instrument of primary data collection. Data analysis technique used is the analysis of Structural Equation Modeling.The variables used in this study, including the ability of the managerial, strategic planning, investment, innovation, the company's performance and competitiveness. The results showed the managerial capacity affect the company's competitiveness through strategic planning, innovation, investment, and corporate performance. Classification-JEL: D8, L2 Keywords: managerial capabilities, strategic planning, investment, innovation, the company's performance, competitiveness. Journal: International Review of Management and Marketing Pages: 22-32 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6035/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6035/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Sid Suntrayuth Author-Workplace-Name: International College of National Institute of Development Administration, Thailand. Title: The Sufficiency Economy Philosophy and Small and Medium-sized Enterprises in Thailand Abstract: Business owners are facing with many challenges in an ever changing and more complex business environment. In today competitive business environment is characterized by change and innovation. Moreover, small and medium-sized enterprises (SMEs) play a significant role in the Thai economy. This research aims to investigate conditions in which Sufficiency Economy Philosophy (SEP) will become significant when apply to SMEs business operations. The qualitative methodology was utilized in order to answer the research question. It was found that many SMEs applied SEP as a risk management procedure where there is a high intensity of competition and during rather stable to low economic growth. Moreover, the level of changes in social condition and political tension can also cause the likelihood for many SMEs to apply SEP in the business operation. Classification-JEL: M0 Keywords: Sufficiency Economy Philosophy, Small and Medium-sized Enterprises, Border Small and Medium-sized Enterprises, Application of Sufficiency Economy Philosophy Journal: International Review of Management and Marketing Pages: 33-39 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6025/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6025/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Chandra Rukmi Saraswati Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara, Indonesia, Author-Name: Ni Ketut Surasni Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara, Indonesia, Author-Name: Prayitno Basuki Author-Workplace-Name: Masters Program in Accounting Post Graduate University of Mataram, Mataram West Nusa Tenggara, Indonesia Title: Determinant Factors of Synchronization of Budget Documents of Regional Income and Expenditure with Local Government Work Plans Documents in Central Lombok Government Fiscal Year 2017 Abstract: The purpose of this study was to obtain empirical evidence and analyze the impact of budget planning, budgeting politics and organizational commitment to the budget document by document synchronization of RKPD in Central Lombok District Government for Fiscal Year 2017. The type of research is associative, this research searched the correlation between one variable with another variable. Data analysis was performed using the method of partial least square (PLS) PLS smart program of version 3.0. Research shows that the budget planning, budgeting political and organizational commitment have a positive and significant impact on the budget document with document synchronization of RKPD in Central Lombok. Classification-JEL: M210 Keywords: Budget Planning, Budgeting Political, Organizational Commitment, Document Synchronization Journal: International Review of Management and Marketing Pages: 40-48 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6062/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6062/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Andriasan Sudarso Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi IBBI Medan, Indonesia Author-Name: Lili Suryati Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi IBBI Medan, Indonesia. Title: Purchase Decision Model Abstract: The purpose of this research is to produce an empirical model of purchasing decision tickets for Railink transport Kualanamu Airport – Medan. This research was conducted by taking samples 200 of the 2,000 population respondents Passenger Train of the airport. The data for this study were collected using a questionnaire and analyzed by the method of survey explanatory. Methods of analysis used is line analysis. The findings of this study is an empirical model rise up purchase decisions train ticket Kualanamu Airport of Medan through promotion and pricing. Promotion in this case became the dominant factor to purchasing decision for train ticket to Kualanamu Airport Medan. Empirical model is formed due to the contribution of the promotion and price with 60.9%, so both those factors can determine purchase decisions more than the other factors which only 39.1%. Classification-JEL: M3, M51 Keywords: promotion, price, purchasing decisions Journal: International Review of Management and Marketing Pages: 49-52 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6068/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6068/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad A. Al-Majali Author-Workplace-Name: Department of Economics, Business & Finance, School of Business, Mutah University, Jordan, Author-Name: Radi M. Adayleh Author-Workplace-Name: Department of Economics, Business & Finance, School of Business, Mutah University, Jordan. Title: International Competitiveness in Services in Some Middle East and North Africa Countries Using Gravity Model Abstract: This paper attempts to identify the current state of services competitiveness in some MENA countries, as well as identifying the degree of attractiveness of the region given its general macroeconomic characteristics. The current paper analyzes the changes in the levels of competitiveness of four major service sectors –Transport, Communications, Travel, and Other Business Services- by using the market share position of a number of MENA countries. Gravity model was used by implementing an annual panel data for the identified key variables covering the period 2006-2010. The model displayed in its four equations the existence of gravity between the MENA countries resulting mainly from the low distance between these countries. Oil -exporting countries have a high demand for services exported by oil-importing countries. Also the model illustrates that there is a significant relationship between a country’s GDP, population, distance, and openness, and trade performance indicators such as imports, exports, trade balance, and total trade. In additional to that the competitiveness matrix shows a general improvement in the competitiveness of MENA countries in services trade over the period of the study. Classification-JEL: F1, N7 Keywords: Gravity model, MENA countries, competitiveness matrix, services competitiveness Journal: International Review of Management and Marketing Pages: 53-62 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6059/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6059/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-8 Template-Type: ReDIF-Article 1.0 Author-Name: Raja Intan Suhaylah Author-Workplace-Name: Multimedia University, Malaysia, International Islamic University, Malaysia, Author-Name: Azman Bidin Author-Workplace-Name: Multimedia University, Malaysia, Author-Name: Lim Yan Peng Author-Workplace-Name: Multimedia University, Malaysia Title: An Application of Adobe Illustrator for a Two-dimensional Surface Food Packaging Design: A Pilot Data Visual Design Elements Analysis Abstract: Undoubtedly, it has been proven that the attention given to packaging design is continuously supported by prevalent academic research, particularly in the food and beverage industry. However, there are opposing views which are in favour of the notion that packaging design presents more utilitarian benefits rather than hedonic benefits. Specifically, this paper describes findings based on a grounded theory which incorporates a quantitative method to obtain results to purposefully identify the visual design elements and the hedonic responses on a food packaging design. As a matter of fact, visual design elements identified in this paper act as the means of identification in measuring aesthetic values of a food packaging design with hedonic response as the mediating variable. Essentially, by applying the descriptive statistics as the measurement method, this paper primarily explores the extent and quality of the research instrument. Besides, this paper has utilised 2-D graphic technology via the application of Adobe Illustrator to present a set of visual design elements. In addition, the pilot test result of the perceived visual design elements which were ascertained by the targeted respondents would be taken into consideration for further studies with respect to the design and aesthetic values of 2-D graphic. Classification-JEL: M3, M37 Keywords: Food Packaging, Two Dimensional, Visual Design Elements. Journal: International Review of Management and Marketing Pages: 63-68 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6100/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6100/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-9 Template-Type: ReDIF-Article 1.0 Author-Name: Rehab U. Trabulsi Author-Workplace-Name: Department of Accounting, ASCSC, King Saud University, KSA. Title: The Impact of Accounting Information Systems on Organizational Performance: The Context of Saudi’s SMEs Abstract: Accounting Information System (AIS) is considered as an important organizational mechanism that is critical for the effectiveness of decision making and control in organizations. The main purpose of this paper is to investigate the impact of AIS on organizational performance (cost reduction, improving quality and effective decision making). Data is collected through questionnaires from SMEs in Saudi Arabia. SmartPLS was used to analyze the data and to test the study hypotheses. Findings proof that using an AIS has a significant impact on organizational performance generally and on all its dimensions including cost reduction, improving quality and effective decision making. Classification-JEL: M40; M41 Keywords: Accounting information system, organizational performance, quality, decision making. Journal: International Review of Management and Marketing Pages: 69-73 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6221/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6221/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Wilford Mawanza Author-Workplace-Name: Lupane State University, Department of Accounting and Finance, P.O Box AC 255, Ascot, Bulawayo, Zimbabwe, Author-Name: Tinevimbo Chokuda Santu Author-Workplace-Name: Midlands State University, Department of Banking and Finance, P bag 9055, Gweru, Zimbabwe, Author-Name: Sibonile Mdlongwa Author-Workplace-Name: Delta Beverages, Zimbabwe. Title: Corporate Governance Compliance Model: The Extent to Which Financial Institutions have Complied with the Reserve Bank of Zimbabwe (RBZ) Corporate Governance Guideline No. 01-2004/BSD of 2004 Abstract: The study sought to evaluate the extent of compliance by listed banking institutions to the Reserve Bank of Zimbabwe corporate governance guidelines of 2004. The research sample comprised of five listed banks. Secondary data was collected through content analysis technique, thus use of financial institution’s annual report was made for period covering 2013-2015.The model developed in this research was applied to each of these banks and a compliance classification score was awarded. Results indicated that 20% of financial institutions did not comply with the RBZ corporate governance guidelines in relation to board meetings. Findings also revealed that the board composition of banks on the ZSE was in compliance with the RBZ guideline which stipulates that each banking institution shall have a minimum of five directors and the maximum of the study was five. It was concluded that there was high compliance rate in Zimbabwean banks to corporate governance principles on board composition, risk management, remuneration, audit committee and code of ethics. It was recommended that the Reserve Bank of Zimbabwe should continuously supervise banks on corporate governance guidelines requirements and best practices so as to avoid bank closure and also to stabilize the financial sector. Classification-JEL: G30, G33 Keywords: C orporate Governance, model, Compliance, Zimbabwe, Reserve Bank, Financial sector. Journal: International Review of Management and Marketing Pages: 74-80 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5927/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5927/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Abdullah Muksin Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia, Author-Name: Ruwaida Ruwaida Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia Author-Name: Zainal Arifin Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia, Author-Name: Aniza Nur Madyanti Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia, Author-Name: Safri Safri Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia, Title: Determinants of Customer’s Equity: An Empirical Studies on BPRS Customers in Ex Banyumas Residency Central Java Abstract: The purpose of this paper is to find and analyze the determinants that significantly BPRS Customers Equity in ex. Banyumas residency, Central Java. Problems of this research formulated in 7 hypotheses that SEM tests analysis with Lisrel 8.80 shoves ware and 335 respondents. Test results hypothesis by using the descriptive and verified analysis. There is the influence positive and significances the customer Trust, and Satisfaction together to customers loyalty with impacts contributions(R2) 0,66 and F-account 12,50, and there is the influence positive and significances the customer Trust, Satisfaction, and customer loyalty variables together to customers equity with impacts contributions(R2) 0,84 and F-account 12,30, wherever customers loyalty is dominant variable to more influence for customer equity, than customer loyalty as full mediating variables for customers trust and customer satisfaction to BPRS customers equity in ex. Banyumass residency central Java. Advice managerial, to build customers equity, in the future, Management BPRS have to build customers loyalty trough the customers relation management. While to improve customer’s loyalty, management BPRS have to build customers trust, and customer satisfactions trough the promotion and education about sharia banking to BPRS customers ex. Banyumass residency central Java. Classification-JEL: M30, M31 Keywords: Customer Trust, Customer Satisfaction, Customer Loyalty and Customer Equity Journal: International Review of Management and Marketing Pages: 81-89 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6186/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6186/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Budi Rismayadi Author-Workplace-Name: Universitas Buana Perjuangan Karawang. Indonesia, Author-Name: Mumun Maemunah Author-Workplace-Name: Universitas Buana Perjuangan Karawang. Indonesia. Title: Improving Performance of Karawang Civil Servant (ASN) West Java Province Abstract: This research aims to examine and obtain the empirical evidence of organizational climate influence and organizational commitment to the performance of ASN Government in Karawang Regency West Java Province, either partially or simultaneously. The population in this research is the civil servant (ASN) in the Government Environment Karawang Regency regional. The research method was used in this research is descriptive survey method and explanatory survey with sample size using rule 1 : 5 for amount 200 respondents, and data analysis method used is SEM (Structural Equation Modeling). Based on the results of the research, the findings as follows: Organizational climate and organizational commitment, partially or simultaneously, have a positive and significant influence on the performance of civil servant with the influence of 55% meanwhile the remaining 45% influenced by other factors, but partially the most dominant organizational climate influential on the performance of civil servants. The results also show that the most dominant dimension in measuring organizational climate are on support and reward. While the dimension of continuous commitment is the dominant dimension in measuring organizational commitment and reliability (reliability) is the most dominant dimension in measuring the performance of civil servants. Classification-JEL: J0 Keywords: Organizational Climate, Organizational Commitment, ASN' Performance Journal: International Review of Management and Marketing Pages: 90-95 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6200/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6200/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-13 Template-Type: ReDIF-Article 1.0 Author-Name: Mahmood A. Husain Mahmood Author-Workplace-Name: Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Malaysia, Author-Name: Eric E. Mang'unyi Author-Workplace-Name: The Catholic University of Eastern Africa, Nairobi, Kenya. Title: The Meanings of “Good Service Quality”: Insights from a Private University Brand in the Kingdom of Bahrain Abstract: The phenomenon of branding has become increasingly significant within the competitive tertiary education arena, particularly in emerging economies. Using ethnographic approach and supported by experiential and observation data collection techniques, the paper seeks to draw insights on service delivery quality of university customers’ based on their experiences at a private university brand in the Kingdom of Bahrain. This study focuses on the conceptions and perceptions of service quality and brand meanings and their efficacy thereof among students and staff of a private university brand as a case of the research. The study reveals that students’ service quality is associated with the benefit that they derive from this university brand – that is, attaining a degree certificate, which impacts on their satisfaction. It was also evident that the quality of lecturers’ and availability of resources is seemingly of less importance. The study suggests a holistic approach that could be considered when developing a university brand. Classification-JEL: M30, M31, M37 Keywords: Brand, private university, service quality. Journal: International Review of Management and Marketing Pages: 96-101 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6021/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6021/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-14 Template-Type: ReDIF-Article 1.0 Author-Name: Heydar Choupani Author-Workplace-Name: Department of Educational Sciences, Faculty of Educational and Psychology Sciences, University of Isfahan, Isfahan, Iran, Author-Name: Sayyed Ali Siadat Author-Workplace-Name: Department of Educational Sciences, Faculty of Educational and Psychology Sciences, University of Isfahan, Isfahan, Iran, Author-Name: Saeed Rajaeepour Author-Workplace-Name: Department of Educational Sciences, Faculty of Educational and Psychology Sciences, University of Isfahan, Isfahan, Iran, Title: Individual Factors Affecting Research misconduct in Iranian Higher Education System Abstract: Research misconduct is one of the problems that today's academic community is involved in and must recognize its causes and roots in order to provide solutions. In this study, we examine the individual factors affecting the Research misconduct. The research method is objective, applied and in terms of collecting data, is descriptive-causal. The statistical population of the study consisted of all faculty members, senior students and Ph.D. Students of Isfahan University of Isfahan (Isfahan University, Isfahan University of Technology, Art University and the University of Medical Sciences) were 20487 that 377 person were selected as the statistical sample using stratified sampling and through the Cochran sampling formula. To collect data, a questionnaire extracted from the interview is used. To analyze the data, structural equation modeling was used. The software used is Smart PLS2. The results of structural equation model showed that negative attitudes, Inability to Creativity, personality traits, lack of motivation, religious beliefs and individual disqualification have a positive and significant effect on research misconduct. According to the findings of this study, Individual injury to n research misconduct (negative attitude, Inability to Creativity, personality traits, lack of motivation, religious beliefs, and individual disqualification), can be identified by identifying these factors. It provides solutions to reduce these injuries. Classification-JEL: I23 Keywords: Research, Research Misbehavior, Ethics in Research Journal: International Review of Management and Marketing Pages: 102-108 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6093/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6093/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-15 Template-Type: ReDIF-Article 1.0 Author-Name: Noor Al-Ma'aitah Author-Workplace-Name: Department of Business Administration, Mutah University, Jordan. Title: The Role of Justice in Achieving Long-term Buyer-Supplier Relationship: The Case of Jordanian Manufacturing Sector Abstract: The purpose of this paper is to investigate the role of justice in buyer-supplier relationships in the Jordanian manufacturing sector. Questionnaires were collected from 202 buyers in Jordan. Multiple regression results indicate that most of the research hypotheses were not supported (Distributive, Procedural, and Interpersonal), and only informational justice is supported. Based on these results, suppliers have to work with buyers to improve the perception of justice in order to build a long term buyer-supplier relationships. Opportunities for future empirical research are also identified. Classification-JEL: M1 Keywords: Justice (fairness), Supply Chain Relationship, Jordan. Journal: International Review of Management and Marketing Pages: 109-117 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6238/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6238/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-16 Template-Type: ReDIF-Article 1.0 Author-Name: Hakan Yýlmaz Author-Workplace-Name: Phd Candidate, Faculty of Management, Istanbul Commerce University, Istanbul, Turkey Author-Name: Hüner Þžencan Author-Workplace-Name: Faculty of Management, Istanbul Commerce University, Istanbul, Turkey Title: The Effect of The Organizational Citizenship and Cynicism Behaviors on The Management of Hierarchical Conflicts Abstract: The increase in organizational effectiveness and productivity is significantly related to employees’ and managers’ performance. In this base, it is important to determine the attitudes and behaviors of managers and their subordinates during the conflict management process. In this research, the relationships between organizational citizenship behavior (OCB), hierarchical conflict management (HCM) and organizational cynicism behavior (CB) were investigated within the scope of demographic variables. In this manner, the influence of OCB on HCM and on its sub-dimensions were measured. Moreover, the moderator effect of CB and demographic factors on the relation between OCB and HCM was tried to be identified. The population of this study is the financial sector employees in Turkey and the practice population is limited in terms of provinces and titles. Using the criterion, the pilot research was conducted with 201 respondents. The ultimate main research uses data from 384 questionnaires, selected through random sampling technique. Results achieved using IBM SPSS 17, FACTOR 10.3 and AMOS 21, indicated that the level of OCB of financial sector managers and their employees has a significant effect on HCM and its sub-dimensions. Furthermore, CB, Title and Capital Structure variables moderates the relationship between OCB and HCM. Classification-JEL: D23, D74, M10 Keywords: Organizational Citizenship Behavior, Conflict Management, Organizational Cynicism Behavior. Journal: International Review of Management and Marketing Pages: 118-130 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6217/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6217/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-17 Template-Type: ReDIF-Article 1.0 Author-Name: Raheleh Ghorban-Bakhsh Author-Workplace-Name: Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran Author-Name: Yousef Gholipour-Kanani Author-Workplace-Name: Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran Title: The Study of Strategic Flexibility Effect on Knowledge Abstract: This paper is to study effects of strategic flexibility on knowledge management. Statistical population includes 212 managers and employees in Ghalamchi, the Educational and Cultural Center. Sample size is determined to be 136 using the Morgan table, and the sampling is done through simple random sampling method. Given its objectives, the present study is an applied research classified as descriptive survey in terms of the method employed for gathering data. The questionnaire’s reliability measured through Cronbach’s alpha is 0.96. Results of data analysis using linear regression show that strategic flexibility has significant effect on the knowledge management. Moreover, it is revealed that strategic flexibility affects aspects of knowledge management significantly so that the strategic flexibility produces the most and least effect on knowledge acquisition (0.515) and knowledge organization respectively. Classification-JEL: D8 Keywords: Strategic Flexibility, Knowledge Management, Knowledge Creation, Knowledge Acquisition, Knowledge Dissemination Journal: International Review of Management and Marketing Pages: 131-135 Volume: 8 Issue: 2 Year: 2018 Month: File-URL: http://econjournals.com/index.php/irmm/article/download/6346/pdf File-Format: Application/pdf File-URL: http://econjournals.com/index.php/irmm/article/view/6346/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-02-18 Template-Type: ReDIF-Article 1.0 Author-Name: Raheleh Ghorban-Bakhsh Author-Workplace-Name: Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran, Author-Name: Kanani Gholipour-Kanani Author-Workplace-Name: Department of Industrial Engineering, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran Title: Investigating the Impact of Strategic Flexibility on Organizational Innovation Abstract: This research is practical in terms of purpose and descriptive – scrolling in terms of data gathering. To investigating the impact of strategic flexibility on innovation, this method was done among managers and staff of the cultural center of education (Ghalamchi). The total number of members in the statistical society is 212 managers of Ghalamchi institute. The sample size is 136 people using Morgan table and simple sampling method was used for sampling. Data were collected by questionnaires. The reliability of the questionnaire was measured using Cronbach’s alpha. Its value is 0/96 which indicates the high reliability of the questionnaire. In order to analyze the data, linear regression was used. Results showed that strategic flexibility has a positive and significant impact on knowledge management and organizational innovation. Strategic flexibility has a mediation role in organizational learning and innovation. Organizations need to increase their adaptive capacity by promoting knowledge management in order to build their resilience to addressing intra-organizational and environmental shocks. Also, knowledge management directly and indirectly affects organizational flexibility. Knowledge management system is influential on organizational change resulting from innovation in the organization. Although, innovation is considered as a competitive advantage, but nonetheless, in some cases, companies are failing to earn economic returns in this way. The result of the research shows that resource flexibility has a positive relationship with product innovation but is completely dependent on the company’s performance and it depends on the company’s strategic flexibility. So that, strategic flexibility has the greatest impact on manufacturing innovation and has the least impact on process innovation. Classification-JEL: O3, Q55 Keywords: strategic flexibility, Innovation, Product innovation, Process innovation, Administrative innovation. Journal: International Review of Management and Marketing Pages: 1-5 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6440/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6440/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Ali Yousef Yamin Author-Workplace-Name: Human Resources Management Department, Faculty of Business, University of Jeddah, Kingdome of Saudi Arabia, Author-Name: Mohamed Sultan Mahasneh Author-Workplace-Name: Hospital And Health Services Management Department, Faculty of Business, University of Jeddah, Kingdome of Saudi Arabia. Title: The Impact of Values-based Leadership on Ethical Loyalty in Saudi Arabian Health Organizations Abstract: The study aims to achieve the following objectives: Know the degree of practice of Values-Based Leadership of Saudi health organizations, know the level of ethical loyalty of Saudi health organizations and know the level of relationship between Values-Based Leadership and ethical loyalty in Saudi health organizations. The results of the test and analysis of the main hypotheses and sub-hypotheses indicated the acceptance and confirmation of all studies hypotheses (main hypotheses and sub-hypotheses). There is also a positive statistical significance relationship between Values-Based Leadership and ethical loyalty. The level of employee’s Values-Based Leadership perception in Saudi health organizations under study is high. The level of employee’s Values-Based Leadership application in Saudi health organizations under study is high. Classification-JEL: M5, M12 Keywords: Values-Based Leadership, Ethical Loyalty, Health Organizations Journal: International Review of Management and Marketing Pages: 6-13 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6250/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6250/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Zainal Abidin Author-Workplace-Name: Fisheries and Marine Science Faculty, Brawijaya University, Indonesia. Title: Marketing Efficiency of Economically Important Marine Fish in Malang Regency of East Java, Indonesia Abstract: The main marine fish landed in “Pondokdadap” fish port of Malang Regency are tuna, cakalang, and tongkol fish. This study aimed to analyze marketing efficiency and fishermen’ share. Quantitative descriptive analysis consists of margin, cost and efficiency of marketing and fisherman’ share. Three marketing middlemen: Fish wholesaler, collector, and retailer distribute marine fish through seven channels. The middlemen do marketing functions except processing. While, fishermen do only bearing risk function. Almost all marketing channels are able to minimize marketing cost, except channel III-VII (tongkol fish), channel I (Gurita) and channel III (cakalang fish). The channel I (tongkol fish) earns the highest profit for IDR 3977/Kg, followed by channel II of tongkol fish IDR 3727/Kg, and channel I of tuna fish IDR 3507/Kg. While, channel IV of tongkol fish earns the lowest profit IDR 37/Kg. Marketing margin of these fish was lower than fisherman’ share, the marketing efficiency value was also <5%, it means efficient. But, channel III-VIII (tongkol fish) due to high operational cost (per Kg fish) spent by small fishermen causes they earn low fishermen’ share. While, fisherman’ share of tuna, gurita, baby tuna and cakalang fish are high. The higher marketing efficiency, the higher fishermen’ share is. Classification-JEL: M31 Keywords: Marketing Efficiency, Fishermen’ share, Marine Fish. Journal: International Review of Management and Marketing Pages: 14-18 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6161/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6161/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Feras Izzat Oqlah Kasasbeh Author-Workplace-Name: Administrative Sciences Department, Community College, University of Tabuk, KSA, Author-Name: Nawaf Samah M. Thuneibat Author-Workplace-Name: Accounting Department, Mutah University, Jordan Title: The Ability of Computerized Accounting Information Systems in Saudi Public Universities to Face Cyber Threats Abstract: The study aimed at illustrating the history of cyber-attack experienced by Saudi Arabian organizations especially universities and overall cyber readiness. The study included 486 respondents from three different universities in Saudi Arabia. Survey was administered through printed copies of questionnaires. The data gathered were analyzed using IBM-SPSS software and AMOS plugin. Analysis revealed that participant’s opinion regarding ability of the computerized accounting information system (CAIS) to face and safeguard against cyber threat depends on the awareness of the recent incidents of attack. Analysis showed that access control mediates the relationship between attack from malicious program and ability of the system to fend off those attacks. Better access control positively influences CAIS’s ability to face threats. Author did not find any significant difference in people’s perception across different demographic status regarding the Ability of CAIS to face Cyber Threat. Classification-JEL: M21, M4, M1 Keywords: computerized accounting information system, CAIS, Cyber-attack, cyber security, cyber readiness, internet, malware. Journal: International Review of Management and Marketing Pages: 19-25 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6163/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6163/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Suleiman Abid A. Almayatah Author-Workplace-Name: Department of financial and banking sciences, school of business, Mutah University, Jordan. Title: The Impact of Islamic Banks on Financial Soundness Indicators Abstract: This study aims to determine the impact of Islamic banks on the financial soundness Indicators, considering that these indicators are mirror that reflect the ability of the banking system in absorbing crises and efficiently investing in the operation of the money. This study uses the capital adequacy index as a measurement on indicators of total financial soundness, where the dependent variable is (percentage of Islamic banks, total banks credit, total capital of the banking sector). The study included countries where Islamic banking represents high percentage of total banks, where these countries should publish the relevant data. The study sample represents nine countries around the world. The pool data model used to estimate the impact of Islamic banking, where the methodology used enhanced by using (the pooled time series-cross section analysis) to improve measurement efficiency. The results of the study shows positive impact ratio of Islamic banking on financial soundness indicators represented by the ratio of capital adequacy and the results show that the increase in the percentage of Islamic banking by 1% has the effect of increasing the proportion of capital adequacy by 0.21%. Classification-JEL: E22.G01.G21 Keywords: Financial Soundness Indicators, Islamic Banks, Capital Adequacy Ratio, Basel Standards Journal: International Review of Management and Marketing Pages: 26-31 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6391/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6391/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulah M. Aseri Author-Workplace-Name: Department of Management Information System, College of Business Administration, Imam Abdulrahman Bin Faisal University, Saudi Arabia. Title: Factors Influencing the Use of E-Management from Manager’s Perspective: An Applied Study in Saudi Communication Sector Abstract: Electronic Management (E-management) is considered as an important organizational mechanism that is critical for the effectiveness of decision making and control in organizations. The main purpose of this paper is to investigate the factors influencing the use of e-management in Saudi communication sector from manager’s perspective. Data is collected through questionnaires from communication companies in Saudi Arabia. SmartPLS was used to analyze the data and to test the study hypotheses. Findings proof that perceived usefulness, ease of use and trust have a significant impact on using e-management. Classification-JEL: M10, M15 Keywords: E-management, electronic management, e-management factors, communication companies. Journal: International Review of Management and Marketing Pages: 32-35 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6496/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6496/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Meswantri Meswantri Author-Workplace-Name: Universitas Nasional Jakarta, Indonesia, Author-Name: Awaludin Ilyas Author-Workplace-Name: Universitas Tjut Nyak Dhien. Medan. Indonesia. Title: Determinant of Employee Engagement and Its Implications on Employee Performance Abstract: This study aims to analyze and prove partially or simultaneously the influence of transformational leadership, employee placement, competence and employee engagement on employee performance in construction and building companies in DKI Jakarta. The research method used in this research is descriptive quantitative method of causal approach from sample size of 237 respondents; data analysis method used is SEM (Structural Equation Modeling) through Lisrel Program. Based on the results of the research, found that transformational leadership, employee placement and competence either partially or simultaneously have positive and significant effect on employee engagement with coefficient of determination (R2) of 51%. Similarly, transformational leadership, employee placement, competence and employee engagement either partially or simultaneously have a positive and significant effect on employee performance with the value of determination coefficient (R2) of 85%. To improve the performance of employees required the implementation of good transformational leadership, employee placement tailored to the potential and talents for employees, the competencies need to be improved and employee engagement should be improved. Classification-JEL: M12, M21, M52 Keywords: Transformational Leadership, Employee Placement, Competency, Employee Engagement, Employee Performance Journal: International Review of Management and Marketing Pages: 36-44 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6365/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6365/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Noor Sembiring Author-Workplace-Name: Universitas Tama Jagakarsa. Jakarta, Indonesia. Title: Determinants of Competitive Advantage and Institution Image Abstract: The purpose of this research is: To develop the result of the study on the performance of value creation and the management of students' relation implemented by PS-MM in DKI Jakarta. Assessing competitive advantage, image of PS-MM, and confidence of student of MM study program in DKI Jakarta. To develop a model of the influence of value creation and student relationship management on the competitiveness of PS-MM in DKI Jakarta. Develop a model of value creation influence and management of student relation to student's belief and image of PS-MM in DKI Jakarta. Develop a model of competitive advantage to student's belief and image of PS-MM in DKI Jakarta. To examine the relationship modelS on PS-MM image and the belief of MM students in DKI Jakarta. The research method used is descriptive survey method and explanatory survey with unit of analysis is Higher Education which has MM Study Program in DKI Jakarta, and observation unit of PS-MM students in DKI Jakarta with sample size 262 people, according to the method of analysis used, SEM. Based on the results of the research, it is found several things as follows: Universities that have MM study programs should create values that are more closer to the desire of more than students, by opening more concentration on the needs of the students themselves. The ease of conducting the thesis should be improved. The college reputation must begin to be improved by improving the quality of its graduates. Emotional relationships of students should be further improved. In order to improve the competitiveness of PS-MM and student's belief, a value creation program that is more appropriate to the needs and wants of the students should be established. Likewise, to improve the image of Higher Education, the student management program is absolutely necessary. Classification-JEL: M31, M21, M10 Keywords: Value Creation Performance, Student Relation Management, Trust, and Image. Journal: International Review of Management and Marketing Pages: 45-50 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6366/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6366/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: Tubagus Agus Khoironi Author-Workplace-Name: Universitas Bina Bangsa Banten, Indonesia, Author-Name: Hidayat Syah Author-Workplace-Name: Universitas Islam Syekh Yusuf, Tangerang, Banten, Indonesia. Author-Name: Parlindungan Dongoran Author-Workplace-Name: Universitas Islam Syekh Yusuf, Tangerang, Banten, Indonesia. Title: Product Quality, Brand Image and Pricing to Improve Satisfaction Impact on Customer Loyalty Abstract: The purpose of this study is to know and analyze the influence of product quality, brand image, and price partially or simultaneously to customer satisfaction customer loyalty. The population of this research is the UMKM customer of EmpingMelinjo Industrial Sector in Banten Province.The research method used in this research is descriptive survey method and explanatory survey with sample size of 255 respondents, and data analysis method used is SEM (Structural Equation Modeling).Based on result of research, that product quality, brand image, and price partially or simultaneously have positive and significant effect of customer satisfaction with contribution equal to 53% and equal to 47% influenced by other variable not examined. Partially product quality is the most dominant variable affecting customer satisfaction. Product quality, brand image, price, and customer satisfaction partially or jointly have a positive and significant effect on customer loyalty with contribution of 84% and 16% influenced by other variable not examined. Partial customer satisfaction is the most dominant variable affecting customer loyalty. The result of research also shows that customer satisfaction is partial intervening variable on the influence of product quality, brand image, and price to customer loyalty. Classification-JEL: M10, M21, M31 Keywords: Product Quality, Brand Image, Price, Customer Satisfaction, Customer Loyalty. Journal: International Review of Management and Marketing Pages: 51-58 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6368/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6368/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: Ica Rika Candraningrat Author-Workplace-Name: Doctoral Program in Management Science, University of Brawijaya, Indonesia, Author-Name: Ubud Salim Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia, Author-Name: Nur Khusniyah Indrawati Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia Author-Name: Kusuma Ratnawati Author-Workplace-Name: Department of Management, University of Brawijaya, Indonesia. Title: Influence of Framing Information and Disposition Effect in Decision of Investment: Experimental Study on Investor Behavior at Indonesia Stock Exchange Representative on Denpasar, Bali Abstract: This study aims to examine framing information, disposition effect and interaction between the two on investment decisions made by investors by predicting stock prices. This study uses 2 × 2 between subject experimental design. Participants amounted to 80 individual investors listed as investors in securities companies in Denpasar, Bali. This study involved 80 individual investors of Bali local community based on nonprobability sampling method with purposive sampling technique. Participants were grouped into 4 experimental groups according to a combination of manipulations.The results showed some important findings. First, information framing is one factor that determines investor behavior in making investment decisions. Positively and negatively framed information will lead to different decision-making patterns. Investors who are given a positive information framing will predict stock prices higher than investors given negative information framing. Secondly, this study confirms that information received by investors contributes to the maximum effect of disposition, furthermore the effect of this disposition is influenced by the framing of information received. Third, the interaction between groups of participants who were given different information framing showed a real difference, except the group of participants given negative information indicating the existence of cognitive style differences which are psychological dimensions that represent the consistency of individuals in collecting and processing information and in decision making. This study also proves that there is no difference in behavior in making investment decisions based on gender and investment experience whereas there is a difference in the level of participants' education. Unique results were found in women participants who had different attitudes toward risk and benefit. Overall participants are posttraditional Balinese people who keep the wisdom of local Balinese culture but are in touch with global culture through stock investment. Classification-JEL: M Keywords: Framing, Disposition Effect, Behavior Finance, Investment Decision Journal: International Review of Management and Marketing Pages: 59-68 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6383/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6383/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: M. Aruna Author-Workplace-Name: Faculty of College of Engineering and Computing, Al Ghurair University, Dubai, UAE, Author-Name: Uma Gunasilan Author-Workplace-Name: Faculty of College of Engineering and Computing, Al Ghurair University, Dubai, UAE, Author-Name: Sadia Naeem Author-Workplace-Name: MSEM, College of Engineering and Computing, Al Ghurair University, Dubai, UAE Title: Efficient Equipment Management for Biomedical Engineering Department in the Hospital Abstract: Biomedical equipment management is a significant concern for safety and worth in the current hospital operations environment. In effect, the practice of an efficient information system will effectually stimulate the managing performance. The drive of this approach is to outline an efficient equipment management that affords for the safe and steadfast operation of medical equipment used in the treatment of patients. In this research work, AlGarhoud Private Hospital’s biomedical engineering department, UAE is taken into consideration. This particular establishment is chosen due because it meets the criteria of being a private medical organization that is currently undergoing a revamp in their equipment management system. Collections of data and information dating back from 2010 have been compiled and analyzed. Firstly, the focus has been on asset management. Currently, medical equipment’s inventory is managed on Microsoft Excel. Data from 2017 states that there are a total of 900 medical equipment’s, and hence reflects its important to manage inventory effectively. Since inventory is getting managed manually, there have been recorded high chances of human error to miss out an important update or maintenance schedule every month. A new software named as Enterprise Asset Management (EAM) has been recommended to resolve this particular issue. Classification-JEL: O3 Keywords: Efficient Equipment Management, Enterprise Asset Management, EAM Journal: International Review of Management and Marketing Pages: 69-74 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6485/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6485/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Sulistiowati Sulistiowati Author-Workplace-Name: Universitas Tanjungpura, Indonesia, Author-Name: Nurul Komari Author-Workplace-Name: Universitas Tanjungpura, Indonesia, Author-Name: Endang Dhamayanti Author-Workplace-Name: Universitas Tanjungpura, Indonesia, Title: The Effects of Person-Job Fit on Employee Engagement Among Lecturers in Higher Education Institutions: Is There a Difference Between Lecturers in Public and Private Higher Education Institutions? Abstract: The suitability between task/job characteristics and individual ability to perform tasks will strengthen the human resource engagement to their work. At higher education institutions, the person-job fit plays an important role. This study aims to examine the effects of person-job fit on employee engagement among lectures at higher education institutions and to find out whether there are significant differences regarding person-job fit and employee engagement between public higher education lecturers and private higher education lecturers. The populations in this study were all lecturers of higher education institutions in the Province of West Kalimantan, Indonesia, amounting to 2,686 people. The number of research samples was 160, with the composition of 80 public higher education lecturers and 80 private higher education lecturers. The hypothesis test used was linear regression and t-test. Based on the results of regression test, it can be concluded that there is an effect of person-job fit on employee engagement. From the result of T test, it can be concluded that there are significant differences in person-job fit and employee engagement between public higher education lecturers and private higher education lecturers. Classification-JEL: I2 Keywords: Person-job fit, employee engagement, higher education Journal: International Review of Management and Marketing Pages: 75-80 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6459/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6459/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Sutikno Author-Workplace-Name: Doctoral Program in Environmental Sciences, University of Brawijaya, Indonesia, Author-Name: Abdul Hakim Author-Workplace-Name: Department of Environmental Sciences, University of Brawijaya, Indonesia, Author-Name: Jati Batoro Author-Workplace-Name: Department of Environmental Sciences, University of Brawijaya, Indonesia, Author-Name: Harsuko Riniwati Author-Workplace-Name: Department of Environmental Sciences, University of Brawijaya, Indonesia Title: Influence of Green Economic Development through Local Wisdom, Economic Potential, and Role of Dairy Cooperative in Pasuruan Abstract: The purpose of this study was to analyze the influences of green economic development through local wisdom, economic potential, the role of dairy cooperatives in Pasuruan. This research sample number of 120 members of dairy cooperatives in Pasuruan. Sampling by using proportional random sampling. Research questionnaire used as an instrument of primary data collection. Data analysis technique used is the analysis generalized structured component analysis. The variables used in this study, includes the construction of a green economy development, local wisdom, economic potential, and the role of dairy cooperatives. The results showed green economic development is influence by local wisdom, economic potential, and the role of dairy cooperatives. Classification-JEL: O1, Q5 Keywords: green economic development, local wisdom, economic potential, dairy cooperatives. Journal: International Review of Management and Marketing Pages: 81-89 Volume: 8 Issue: 3 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6223/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6223/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Samira Sahel Author-Workplace-Name: Department of Business Administration, University of Asia Pacific, Dhaka, Bangladesh, Author-Name: Tasmia Anwar Author-Workplace-Name: School of Business Administration, East Delta University, Chittagong, Bangladesh, Author-Name: Barnali Nandi Author-Workplace-Name: Department of Business Administration, University of Asia Pacific, Dhaka, Bangladesh. Title: Factors Affecting the Selection of an E-Commerce Website in Bangladesh: E-tailers’ Perspective Abstract: With the phenomenal growth and rapid pervasion of E-commerce observed in recent time, it becomes crucial on the part of the online retailers in Bangladesh to develop an evaluation criteria system in order to keep up with the fierce competition as well as ensure efficient resource allocation. Prompted by this, the research attempted to investigate the factors that influence the customers in choosing websites for making online purchase. Accordingly, 11 e-tailers from the consumer goods sector have been surveyed and the factors that have been ascertained are- ease of usage, privacy & security, past experience, brand Image, product variety & customer service. Through the employment of Analytical Hierarchical Process the key factors have been ranked. The research reveals that among the chosen factors, ease of usage ranks first securing 45% weight which is followed by privacy & security, past experience, customer service, product variety and brand image. In reaching this judgment, the inconsistency level generated by the synthesis of AHP was 7% which falls below the threshold value of 10%, suggestive of the viability of the result. The implications and findings have been put forward for the e-tailers to make timely decision regarding the features and operations of e-commerce websites. Classification-JEL: M0, M3 Keywords: E-tail, Analytic Hierarchy Process, Bangladesh. Journal: International Review of Management and Marketing Pages: 1-6 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6447/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6447/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: María Cristina Otero Gómez Author-Workplace-Name: Grupo de investigación Dinámicas de Consumo, Facultad de Ciencias Económicas, Universidad de los Llanos, Villavicencio, Colombia, Author-Name: Wilson Giraldo Pérez Author-Workplace-Name: Grupo de investigación Dinámicas de Consumo, Facultad de Ciencias Económicas, Universidad de los Llanos, Villavicencio, Colombia Title: Effects of Brand Love and Brand Equity on Repurchase Intentions of Young Consumers Abstract: This article aims to validate a measurement of the effects that brand love has on brand equity in order to verify if brand equity influences repurchase intentions from the perspective of young consumers. The contrast of hypotheses was made from a sample of 306 university students aged between 16 and 24. The results indicate that there is a positive relationship between brand love and brand equity and that consumers perceive the general impressions of the brand in a favorable manner, which increases the chances of repeating the purchase. Classification-JEL: M30, M31 Keywords: Brand equity, brand love, repurchase intention Journal: International Review of Management and Marketing Pages: 7-13 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6502/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6502/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: April Gunawan Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia, Author-Name: Larsen Barsa Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia, Author-Name: Hotman Tua Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia, Title: Determinant of Lecturers Work Satisfaction and Implication on Lecturers Performance at Maritime Higher Education in DKI Jakarta Abstract: This study aimed to examine the determinants of lecturers job satisfaction and their implication on the lecturers performance in conducting research at Maritime Higher Education in DKI Jakarta. The sample data is 286 people and the retrieval for instrument test is 30 people so the research population is 316 people. To prove the hypothesis of this study using data collected by statistics, both descriptive and inferential, ie Structural Equation Modeling (SEM), consisting of sub-structures: perceived organizational support, work-life balance, and career development as exogenous variables and job satisfaction and performance as an endogenous variable. The main structure consists of perceived organizational support, work-life balance and career development as exogenous variables and job satisfaction as intervening variables and performance as endogenous variables. Through SEM analysis can be taken policy and priority related to improving the lecturers performance at Maritime Higher Education in DKI Jakarta. The results showed: (1) Partially influences positive and significant perceived organizational support to the job satisfaction (2) Partially, there are positive and significant impact of work life balance on job satisfaction. (3) Partially there is a positive and significant influence of career development on job satisfaction. (4) Simultaneously there is positive and significant influence perceived organizational support, work life balance and career development together to the job satisfaction. (5) Partially there is positive and significant influence perceived organizational support to lecturers performance (6) Partially, there are positive and significant impact of work life balance on lecturers performance (7) Partially there is a positive and significant influence of career developers on the lecturers performance (8) Partially influences positive and significant satisfaction on the lecturers performance. (9) Simultaneously there are positive and significant influence perceived organizational support, work life balance, career development and job satisfaction together to the lecturers performance at Maritime Higher Education in DKI JakartaKeywords Classification-JEL: M12, M54, N75 Keywords: Perceived Organizational Support, Work Life Balance, Career Development, Job Satisfaction, Lecturers Performance Journal: International Review of Management and Marketing Pages: 14-23 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6631/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6631/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Rahayu Lestari Author-Workplace-Name: Faculty of Economics, Universitas Nasional, Jakarta, Indonesia, Author-Name: Lisa Amelia Author-Workplace-Name: Faculty of Economics and Business, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia Author-Name: Alvin Hizrian Author-Workplace-Name: Faculty of Economics and Business, Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia. Title: Determinants Customer Satisfaction and Implications of Interest in Buying Repeated Types of Buyers in Food Vendors Street Vendors (PMKL) in Tangerang Selatan-Banten Abstract: This research to test determinan customer satisfaction and implications of interest in buying repeated types of buyers in food vendors street vendors (PMKL) in the Tangerang Selatan.The study is done at 200 people consumers who makes a purchase food in food vendors street vendors (PMKL) in Tangerang Selatan-Banten. Research test determinan customer satisfaction and implications of interest in buying repeated types of buyers in food vendors street vendors (PMKL) in Tangerang Selatan-Banten.Data analyzed to research this in a partial least square (PLS) and used tools smartpls3.The research results show that all three variable the product quality, and in location of economic activities significant to customer satisfaction, while variable perception price has not been affecting the customer satisfaction.Variable customer satisfaction significant to interest in buying repeated consumers the food vendors the street vendors in the Tangerang Selatan-Banten. Classification-JEL: M31, M21, M10 Keywords: Product quality, perception of price, location of business, customer satisfaction, interest to buying repeated, food trader sidewalk (PMKL) Journal: International Review of Management and Marketing Pages: 24-31 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6588/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6588/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Hendri Sembiring Author-Workplace-Name: Sekolah Tingggi Ilmu Ekonomi IBBI Medan, Indonesia. Author-Name: Kiki Farida Ferine Author-Workplace-Name: Master of Management Program, Universitas Pembangunan Panca Budi Medan, Indonesia Title: Consequent of the Human Resources Development and Job Satisfaction: Empirical Study on PT Bank BNI Medan Abstract: This research aimed to present about analysis influence of human resource development and job satisfaction toward performance employee's of PT Bank BNI Terrain. The research type is quantitative descriptive using the method. Resources of the data which used in this research involving primary and secondary data. The result of this research shows that human resource development has significant influence toward employee's performance, job satisfaction has significant influence toward employee's performance, and together human resource development and job satisfaction has significant influence toward employee's performance of PT. Bank BNI. Hopefully this research could add and enrich research about influence of human resource development and job satisfaction toward employees performance. Classification-JEL: J28, O15 Keywords: human resource development, job satisfaction, employees performance. Journal: International Review of Management and Marketing Pages: 32-35 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6301/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6301/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Budiyono Budiyono Author-Workplace-Name: College of Economics Indonesia Surabaya, Indonesia Author-Name: Budiyanto Budiyanto Author-Workplace-Name: College of Economics Indonesia Surabaya, Indonesia, Author-Name: Suwitho Suwitho Author-Workplace-Name: College of Economics Indonesia Surabaya, Indonesia Title: The Influence of Leadership and External Environment on Performance through Learning Organization, and the Influence towards Competitiveness through Performance of Institute of Economic Science in Java Abstract: This study aims to provide information on how to improve the performance and competitiveness of STIE in Indonesia. The variables in this study consisted of two exogenous variables, namely leadership and the external environment. Three endogenous variables, i.e., organizational learning, performance and competitive. The method in this study uses structural equation model (SEM) and the data processed by using Amos during the research period of five months, from May 2017 to October 2017. The population in this study are Institute of Economic Science in Java, amounting to 142 are institute of economic science in coordination of private universities (Kopertis) region III to region VII by reason of the island of Java is a barometer of higher education in Indonesia. The research result shows that the leadership has significant effect on the competitiveness of Institute of Economic Science, the external environment has a significant effect on the competitiveness of Institute of Economic Science, leadership has a significant effect on performance through organizational learning, the external environment has a significant effect on performance through organizational learning, leadership has a significant effect on competitiveness through performance, and the external environment has a significant effect on competitiveness through performance. Classification-JEL: D83, L2 Keywords: Leadership, external environment, organizational learning, performance and competitiveness. Journal: International Review of Management and Marketing Pages: 36-44 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6615/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6615/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Metin Ocak Author-Workplace-Name: Turkish Land Forces, Gallipoli, Çanakkale, Turkey Author-Name: Alperen Ozturk Author-Workplace-Name: Baþkent University, Faculty of Economics and Administrative Sciences, Ankara, Turkey Title: The Role of Transformational Leadership Behaviours’ Effects on Corporate Entrepreneurship Behaviours and Financial Performance of Firms Abstract: This study was conducted in order to determine the relationship between organizational managers' transformational leadership and organizations’corporate entrepreneurial behaviours and the effects of both on financial performance. For this purpose, a hierarchical regression analysis was executed on the data collected from 121 managers who work in some manufacturing industry firms operating in Turkey. Results of the hierarchical regression analysis showed that transformational leadership behaviours of the managers have an effect on the corporate entrepreneurship behaviours and financial performance of the organizations. In addition to this, it was found that corporate entrepreneurship behaviours had significant effects on financial performance of organizations. In this context, the relations revealed of theoretical background are generally supported and findings were discussed in the light of the literature. Classification-JEL: L25, L26, M12 Keywords: Transformational Leadership, Corporate Entrepreneurship, Financial Performance, Manufacturing Industry Firms, Hierarchical Regression Analysis Journal: International Review of Management and Marketing Pages: 45-55 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6822/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6822/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Saleem Tarawneh Author-Workplace-Name: Department of accounting, Mutah University, Jordan Title: The Impact of Using Computer Applications Programs as a Tool in Accounting Education on the Performance of the Students of Financial Accounting Course Abstract: The aim of this study was to identify the impact of using computer applications in accounting education in higher education institutions in Jordan. The study was based on the experimental approach in presenting, analyzing data and drawing forth the results, using a sample of (67) students who were chosen intentionally. The results have showed a statistically significant effect of using computer applications in accounting education on the performance of the students of financial accounting course at Mu'tah University. In the light of the results, some conclusions were drawn, most importantly is that the use of computer technologies and applications is a part of the strategic orientation of education development. Based on the conclusions, the study recommends the need to push for using these techniques in an organized and systematic manner. Classification-JEL: M41 Keywords: Computer Applications Programs; Accounting Education; Financial Accounting; Performance; Jordan Journal: International Review of Management and Marketing Pages: 56-64 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6848/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6848/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Singgih Setiawan Author-Workplace-Name: Department of Magister Management, Faculty of Economics and Business, University of 17 Agustus 1945 Semarang, Indonesia, Author-Name: Sulistiyani Sutarlan Author-Workplace-Name: Department of Magister Management, Faculty of Economics and Business, University of 17 Agustus 1945 Semarang, Indonesia, Author-Name: Nurchayati Sumarno Author-Workplace-Name: Department of Magister Management, Faculty of Economics and Business, University of 17 Agustus 1945 Semarang, Indonesia, Title: The Role of Work Motivation as Effect Intervening Variable of Intrinsic Reward, Supervision of Work and Satisfaction of Compensation on Employee Performance (A Sudy at Cooperatives in the City of Pekalongan) Abstract: This study aims to examine the effect of Intrinsic Reward, Supervision of Work & Satisfaction of Compensation on Employee Performance. In addition, this study also aims to examine the effect of Work Motivation as an intervening variable. To test the variable, the researcher chose Cooperatives in the city of Pekalongan as research object. The research was conducted by distributing questionnaires to 120 employees at fifteen cooperatives in the city of Pekalongan. Sampling research using probability sampling with simple random sampling technique. The result of this research shows that Intrinsic Reward, Supervision of Work & Satisfaction of Compensation have significantly positive effect on Employee Performance at Cooperatives in the city of Pekalongan. But Work Motivation as intervening variable weakens the effect of Reward Instrinsik, Supervision of Work & Satisfaction of Compensation on Employee Performance at Cooperatives in the city of Pekalongan. Classification-JEL: J3, M1 Keywords: Intrinsic Reward, Supervision of Work, Satisfaction of Compensation, Work Motivation, Employee Performance Journal: International Review of Management and Marketing Pages: 65-70 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6734/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6734/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Younes Forouzan Author-Workplace-Name: Department of Communication Sciences, Allameh Tabataba’i University, Iran Author-Name: Mohammad Hadi Homayoun Author-Workplace-Name: Department of Culture and Communication, University of Imam Sadeq, Iran, Author-Name: Seyyed Mohammad Mahdi Zadeh Author-Workplace-Name: Department of Communication Sciences, Allameh Tabataba’i University, Iran, Author-Name: Mahmoud Shahabi Author-Workplace-Name: Department of Sociology, Allameh Tabataba’i University, Iran Title: Mobile Social Networking Role in Reconstruction and the Formation of Cultural Identity - Religion of Members Abstract: The main objective of this study was to determine the role of mobile social networks in the reconstruction and development of cultural-religious identity of users. The methodology of “grounded theory” has been chosen for this purpose. The present data was collected from 31 semi-structured interviews with active users of mobile social network and using open coding, axial and selective, was analyzed using a grounded theory approach. General classes identified in this study include characteristics of “indifference, lack of logical thinking, extremes of knowledge, lack of religious knowledge, divine insight, truth, belief de-religious, anti-religious beliefs injection; negative rating; a lack of belief hereafter, induction material retardation, mental confusion, impiety, overconfidence, religious communication, sincerity, personal management, family relationships instability; promoting anti-religious ethics, lack of pragmatism; lack of religious knowledge; the practice of religious orders, and to strengthen religious beliefs; sloth in the guise of religion; oversimplification religious orders, illegality, confusion, social system, education and government control, the destruction of social identity, crisis of identity (identity divergence); convergence of identity, cultural transformation “is, and also identify the central idea in this study that yielded the most stressed in the comments, “the transformation of cultural identity - religion.” Each of these dimensions in five “categories,” each with a specific role and status were classified as follows: (1) The effective variables, (2) variables underlying, (3) strategies, (4) performance and results, (5) reconstruction of religious and cultural identity formation. The outcome of this study was to develop “cultural-religious identity formation and regeneration of mobile social network users” is expected to improve its understanding of cultural-religious orientation efficient and effective. Classification-JEL: L1, M14, Z12 Keywords: Social Networks, Identity, Culture, Religion, Society Journal: International Review of Management and Marketing Pages: 71-76 Volume: 8 Issue: 4 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6905/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6905/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Hotman Panjaitan Author-Workplace-Name: Faculty of Economics University of 17 August 1945 Surabaya, Indonesia, Author-Name: Ana Komari Author-Workplace-Name: Faculty of Economics Kadiri University, Kediri, Indonesia. Title: The Role of Customer Value and Customer Pride as Variable Mediation on Customer Engagement Relationship with Corporate Image Abstract: The purpose of this research is to find clarity about the role of customer value and customer pride as mediation variable on customer relationship engagement with corporate image, by designing and forming one research model. The research approach is quantitative, explanatory. The population of this research is the student at 5 best private universities in Surabaya. The sample of research was 250 respondents determined by using non-probability and purposive sampling method. Analytical technique using Structural Equation Model with Amos analysis tool. The results showed that the research model was accepted with the coefficient of determinant (R2) of 80.6%. The research also shows the clarity that: Customer engagement positively affect customer value, customer pride, and positively insignificant effect on corporate image. Customer value positively influences corporate image. Customer pride positively affect the corporate image. The results also explain that: customer value acts as a positive mediation on customer engagement relationship with corporate image, and Customer pride acts as a positive mediation on customer engagement relationship with corporate image Classification-JEL: M1, M3 Keywords: customer engagement, customer value, customer pride, corporate image Journal: International Review of Management and Marketing Pages: 1-8 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6808/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6808/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Aditya Halim Perdana Kusuma Author-Workplace-Name: STIM Lasharan Jaya Makassar, Indonesia Author-Name: Rina Rina Author-Workplace-Name: STIM LPI Makassar, Indonesia Author-Name: Andi Hendra Syam Author-Workplace-Name: STIM LPI Makassar, Indonesia Title: The Main Role of Locus of Control and Professional Ethics on Lecturer’s Performance (Indonesian Lecturer Empirical Study) Abstract: As the professional staff of higher education institution, a lecturer is not only required to have competence but also to have proficiency in socialization in surrounding environment. Besides considered to be able to teach, a lecturer is literally required to learn and keep his professional ethics both inside and outside the campus. In order to fulfill them, the control of locus of control and professional ethics play the role. This research aims at analyzing the relationship of locus of control and professional ethics with lecturer’s performance. The object of this research is 42 management department lecturers of private campuses with religious ideology in Makassar and this research employs a multiple linear regression as its analysis method. The results of this research state that internal locus of control has significant influence (0.018), external locus of control has no significant influence (0.584) and professional ethics has significant influence (< 0.01) on lecturer’s performance. The R2 Value is 0.783 or 78.3%. Classification-JEL: O15 Keywords: Locus of Control, Professional ethics, Lecturer’s Performance Journal: International Review of Management and Marketing Pages: 9-17 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6884/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6884/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Yanti Pasmawati Author-Workplace-Name: Departement of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta, Indonesia, Author-Name: Alva Edy Tontowi Author-Workplace-Name: Departement of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta, Indonesia, Author-Name: Budi Hartono Author-Workplace-Name: Departement of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta, Indonesia, Author-Name: Titis Wijayanto Author-Workplace-Name: Departement of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta, Indonesia, Title: Determination of Favourite Market for 3D-Printer Product Based Online Platform Abstract: The growth of the online market lately is very rapid due to the World Wide Web. Many crowdfunding-based companies are helping creative projects grow rapidly. To measure the success of a project based solely on the percentage of fundraising cannot represent the favourite market of the desired product backers. In this study, the measure of success is judged by the ratio of the funding amount and the ratio of the product amount in the period of time. After this, there are 4 quadrants that determine the success of the product including: moderate favourite markets (quadrant I), the most favourite markets (quadrant II), not favourite markets (quadrant III), and moderate favourite markets (quadrant IV). Eight companies start-up with 68 selected 3D Printer products in this study. The results show that no single product is in "favourite market". 63 products are in "non-favourite markets". There are only 5 projects in the market "moderate favourites". Classification-JEL: L260, M130, M310 Keywords: online platform, favourite market, crowdfunding Journal: International Review of Management and Marketing Pages: 18-23 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6906/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6906/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Ayman Mahmoud Maaitah Author-Workplace-Name: Department of Public Administration, Faculty of Business Administration, Mutah University, Jordan. Title: The Role of Leadership Style on Turnover Intention Abstract: This research aims at exploring the effect of transformational leadership and transactional leadership on the turnover intention for directors of the Greater Amman Municipality directorates; an Analytical, descriptive method has been applied and utilised. Research population was chosen from directors of the Greater Amman Municipality departments and heads of sections, where the number of the population was 602, and a simple random sample was chosen, which equal to 274 responds , the researcher relied on questionnaires as the primary tool to collect data, 190 surveys were received back and 18 questionnaire were canceled because of the lack of their suitability for statistical analysis, this results in 172 valid questionnaires which represent 62.7% as a response rate for this study, The results find out also that there is a statistically significant impact for the transformational leadership and transactional leadership on substantial level to affect turnover intention from directors of Greater Amman Municipality department's point of view. The study concludes some points, most of them are: more research and field studies must be undertaken to identify the importance of transformational and transactional leadership in achieving Greater Amman municipality ‘s resent and future objectives, more attention must be paid for those directors in Greater Amman municipality who seem to have the attributes and characteristics of transformation leadership, and also those who have the ability and required skill to develop human resources in Greater Amman Municipality, giving more trainings and special workshops to build leaders and train them on modern administrative methods in order to improve their abilities, performance and encourage them to provide the best they have. Classification-JEL: G1, G12 Keywords: transformational leadership, transactional leadership, turnover intention Journal: International Review of Management and Marketing Pages: 24-29 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6859/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6859/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Helani Udara Gunasekara Author-Workplace-Name: Department of Economics, University of Kelaniya, Sri Lanka Author-Name: Prasansha Kumari Author-Workplace-Name: Department of Economics, University of Kelaniya, Sri Lanka Title: Factors Affecting for Deposit Mobilization in Sri Lanka Abstract: Deposit mobilization is the process of public cash or funds accumulation by the financial institutes via its different routes, for instance, savings, current, fixed deposit accounts and other specialized schemes. The main objective of this study is to investigate the most effective factors affecting deposit mobilization, followed by a random sampling method, in which 120 deposit account holders were selected as a sample from three different convenient sample areas. The Questionnaires are equipped with questions to obtain primary data .The data has been analyzed using “Descriptive statistics” and “Regression analysis”. The study reveals that, there is a significant and positive relationship between deposit mobilization and deposit interest rate, security, branch expansion, services, technology and awareness. Moreover, there is a significant relationship between living area and the amount of deposits and the demographic variables, such as, gender, occupation, education level and income significantly affect for deposit mobilization. Classification-JEL: G2, G21 Keywords: Deposit Mobilization, Deposits, Banking sector, Financial System, Security, Technology and Awareness Journal: International Review of Management and Marketing Pages: 30-42 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/5887/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/5887/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Larsen Barasa Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Author-Name: April Gunawan Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Author-Name: Bambang Sumali Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Title: Determinants of Job Satisfaction and it’s Implication on Employee Performance of Port Enterprises in DKI Jakarta Abstract: This study aims to examine the determinants of employee job satisfaction and its implications on employee performance at port enterprises in DKI Jakarta. Population in this research is employees at port enterprises. Samples of data amounted to 264 employees and retrieval for instrument test 90 people so that the study population is 421 people. To prove the hypothesis of this study using data collected by statistics, both descriptive and inferential, namely structural equation modeling, consists of sub - structure: Work competence, work motivation and organizational culture as exogenous variables and job satisfaction and performance as endogenous variables. The main structure consists of work competence, work motivation and organizational culture as exogenous variable and job satisfaction as intervening variable and performance as endogen variable. The results showed: (1) There is positive influence and significant work competence to job satisfaction of employees in Port Enterprises DKI Jakarta. (2) There is positive and significant influence of work motivation on job satisfaction of employees. (3) There is a positive and significant influence of organizational culture on employee job satisfaction, where more dominant variable affecting job satisfaction is a variable Competence. (4) There are positive and significant influence of work competence, work motivation and organizational culture together to job satisfaction of employees. (5) There is a positive and significant influence of work competence on employee performance. (6) There is a positive and significant influence of work motivation on employee performance. (7) There is a positive and significant influence of organizational culture on the performance of employees. (8) There is a positive influence and significant job satisfaction on the performance of employees. (9) There are positive and significant influence of work competence, work motivation, organizational culture and job satisfaction together to employee performance, where more dominant variable affecting employee performance is a variable Job satisfaction. From equation structure obtained, it can be concluded by the square multiple correlation (R2) employee performance of 85% is affected by the variable work competence, work motivation, organizational culture and job satisfaction. Job Satisfaction is as full mediating. Employee performance port enterprises DKI Jakarta can be improved by improving the work competence, work motivation, organizational culture and job satisfaction. Classification-JEL: M12, N30, Q15 Keywords: Work Competence, Work Motivation, Organizational Culture, Job Satisfaction, Employee Performance Journal: International Review of Management and Marketing Pages: 43-49 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6993/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6993/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: Joshua Ebere Chukwuere Author-Workplace-Name: Department of Information Systems, North-West University, South Africa, Author-Name: Chijioke Francis Onyebukwa Author-Workplace-Name: Researcher, African Heritage Institution, Enugu State, Nigeria. Title: The Impacts of Social Media on National Security: A View from the Northern and South-Eastern Region of Nigeria Abstract: The social media (SM) platform has reengineered social interaction among peers, businesses, governments and so on. SM platforms are used in advancing social and national insecurity, such as the situation in the northern and south-eastern parts of Nigeria. For some years now, terrorism and propaganda have engulfed the northern part of Nigeria by insurgent groups while separatist groups have also carried out demonstrations in the south-east. Each of these groups is using various kinds of online media to propagate their agenda, and the general public also uses SM platforms to escalate this propaganda, which sometimes is fake news. However, there is no comprehensive study on the role of SM towards the challenges of insecurity confronting the northern and south-eastern regions of Nigeria. This study deployed a quantitative research method through online questionnaires to determine the impacts of Facebook, Twitter and WhatsApp as SM tools on the security challenges confronting the northern and south-eastern parts of Nigeria. The study found that Nigeria’s security climate is very poor, SM is not a threat to Nigeria national security, the participants are uncertain whether Facebook, Twitter and WhatsApp have increased insecurity in the northern and south-eastern parts of Nigeria and many more. Classification-JEL: F50; H55; H56; O55 Keywords: Social media, new media, Nigerian security, northern and south-eastern, insecurity, security challenges, SM. Journal: International Review of Management and Marketing Pages: 50-59 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6852/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6852/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ramlawati Ramlawati Author-Workplace-Name: Universitas Muslim Indonesia, STIM Lasharan Jaya, Indonesia Author-Name: Aditya Halim Perdana Kusuma Putra Author-Workplace-Name: Universitas Muslim Indonesia, STIM Lasharan Jaya, Indonesia Title: Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction Abstract: A decreasing number of manufacturing industries in some sectors in the region of Makassar city from the year 2012 to 2016 is generally influenced by the economic climate and is also affected by the poor performance and inability to compete and lack of attention to some industry on the application of TQM in their companies. TQM is an important concern because it involves all elements of management and continuously improving in order to shape the company's well performance and to create the consumers’ satisfaction so that the business continuity can be maintained. This study took a sample of 43 large-scale manufacturing companies with the number of respondents consists of 129 managers, with the data collection using questionnaires. The research approach uses explanatory research by making the SEM (Structural Equation Model) as a tool of analysis test. The results of this study stated that the better implementation of TQM practices the more increase in the competitiveness of the company, consumers’ satisfaction, and business performance, the better competitiveness is also increasing the consumers’ satisfaction but does not affect the business performance of these manufacturing companies in Makassar. Classification-JEL: L6, M0, M2 Keywords: Total Quality Management, Consumer Satisfaction, Competitiveness Journal: International Review of Management and Marketing Pages: 60-69 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6932/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6932/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-8 Template-Type: ReDIF-Article 1.0 Author-Name: Seyma Bayazit Author-Workplace-Name: Faculty of Maritime, Bandirma Onyedi Eylul University, 10200, Bandirma, Balikesir, Turkey Author-Name: Levent Kirval Author-Workplace-Name: Faculty of Maritime, Istanbul Technical University, Sahil Cad. Tuzla, Istanbul, Turkey Title: A Method Proposal To Determine Cruise Port Identity Abstract: The purpose of this study is to propose a new method toward determining port identity for a cruise port. In this paper, the port identity concept is examined for the first-time under multi-criteria evaluation (MCE) approach as the port identity is composed with several criterions. Therefore, the proposed method includes two main steps. First is defining port identity and, is determining criteria which compose the port identity. Second is evaluating the criteria to determine port identity of a specific cruise port. To apply the proposed method, Bodrum which is a cruise destination, is selected as case study. Results are obtained by using Analytical Hierarchy Method (AHP). A survey study is conducted for pair-wise comparison of criteria. Participants are selected based on stakeholder analysis. The result determines the port identity for Bodrum by an 82.9 percentage stakeholder consensus. Local stakeholders prioritize port identity criteria historical-cultural (25.15%), natural (20.48%) and endemic (18.62%) places as the first three important criteria. Consequently, for destination managers and city planners, this paper reveals a common port identity concept as a decision making tool that can be used for future waterfront development strategies. Future studyies are expected to apply this new method for other cruise ports. Classification-JEL: Z310 Keywords: Port Identity, Cruise, Decision Making Journal: International Review of Management and Marketing Pages: 70-78 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6983/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6983/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-9 Template-Type: ReDIF-Article 1.0 Author-Name: Budovich Lidia Sergeevna Author-Workplace-Name: Department of Economics and Innovative Entrepreneurship, Faculty of Economics and Law, MIREA - Russian Technological University (RTU MIREA), Moscow, Russian Federation Title: Experiential Marketing as a Basis for Modern Communications with Consumers Abstract: Amid saturated markets and growing competition when consumer needs can be satisfied in many ways, not many products (services) have unique qualities demanded by the target segment, which would help them stand out against the background of numerous alternative products of competitors. Companies find a way out by applying the experiential marketing that focuses on consumers’ desire to entertain, fulfil their whims and enjoy. The term ‘experiential marketing’ (see below the origin of the term and the characteristic of the approach) is derived from the word ‘empiricism’ taken from the Greek word ‘empeiria’ [?µ??????] meaning ‘experience’) according to which a sensual experience is a source of knowledge and all knowledge is based on experience. Its foundation is underpinned by the following strategic experiential modules (SEMs): Sense, Feel, Think, Act and Relate that are highlighted in accordance with M. Ponty’s Modular Theory of Mind and that represent different types of consumer experiences. Thus, the Feel SEM is a consumer’s emotionally coloured state that occurs as a response to the impact of marketing tools both before and after a purchase, and that manifests itself in the formation of the consumer’s emotional attitude to the advertised product or to the company as a whole. Let us discuss each SEM in detail. Classification-JEL: M3, M31, M37 Keywords: Experiential Marketing, Communications, Consumers Journal: International Review of Management and Marketing Pages: 79-85 Volume: 8 Issue: 5 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6909/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6909/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-05-10 Template-Type: ReDIF-Article 1.0 Author-Name: Achmad Mulyana Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi Ganesha Jakarta, Indonesia Author-Name: Sugeng Prayetno Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi Ganesha Jakarta, Indonesia Title: Determinants of Customer Satisfaction And it’s Implication on Customer Loyalty of Budget Hotel in DKI Jakarta Abstract: This study aims to prove and analyze the increase of customer loyalty through an increase in marketing mix mediated by customer satisfaction. The population in this study is Budget Hotel Customers in DKI Jakarta Province. The research method used in this research is descriptive survey method and explanatory survey with a minimum sample size of 200 respondents, with the data analysis method used is SEM (Structural Equation Modeling). Based on the results of the study, the following findings found that the marketing mix has a positive and significant direct effect on customer satisfaction and customer loyalty with contributions of 30.25% and 8.41%, customer satisfaction has a positive and significant effect on customer loyalty with a contribution of 18.49%, the marketing mix affects customer loyalty through customer satisfaction with a contribution of 5.76%, the marketing mix and customer satisfaction simultaneously have a positive and significant impact on customer loyalty with a contribution of 41%. Customer satisfaction partially has the most dominant influence on customer loyalty. Research findings also show that customer satisfaction is a partial mediating effect of the marketing mix on customer loyalty. Classification-JEL: M30, M31, L83 Keywords: Marketing Mix, Customer Satisfaction, Customer Loyalty Journal: International Review of Management and Marketing Pages: 1-7 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7144/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7144/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Wachyu Hari Haji Author-Workplace-Name: Department of Faculty Economics and Business, Universitas Mercu Buana. Jakarta, Indonesia Title: Determinants of Work Motivation and It's Implication on Performance of Permanent Lecturers of Private Universities with Accreditation Institution A in Kopertis Region III Abstract: The purpose of this study was to determine and analyse the determinants of work motivation and implication on the performance of Permanent Lecturer Private University with Accreditation Institution A in Kopertis Region III. The method used was quantitative research. The study population was all Permanent Lecturer Private University With Accreditation Institution A in Kopertis Region III totally 4225 people, with sample of research 365 respondents that was taken using proportional random sampling technique. Data were collected through research instruments to validity test of instrument using KMO (Kaiser-Meyer-Olkin) technique and to reliability test of instrument using Alpha Cronbach technique. While data analysis using Structural Equation Model (SEM). The result showed that leadership, organizational culture, and work engagement had both positive and significant influence on work motivation both partially and simultaneously. The most dominant variable that influences work motivation is leadership. Furthermore, partially and simultaneously exogenous variables of work motivation as a mediating variable have positive and significant influence on Performance of Permanent Lecturer Private University With Accreditation Institution A in Kopertis Region III with contribution 81%, while the rest is contributed by other variables that was not observed. The most dominant variable that influences performance is organizational culture, while leadership and organizational culture directly influence on performance and need to be considered and enhanced to improve employee performance of permanent lecturers. Classification-JEL: M12, M54, N75 Keywords: Leadership, Organizational Culture, Work Engagement, Work Motivation, Performance Lecturer. Journal: International Review of Management and Marketing Pages: 8-14 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7107/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7107/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Hendrik Gomar Sinaga Author-Workplace-Name: Doctoral Program of Human Resource Management, Jakarta State University, Jakarta, Indonesia Author-Name: Moch. Asmawi Author-Workplace-Name: Jakarta State University, Indonesia Author-Name: R. Madhakomala Author-Workplace-Name: Jakarta State University, Indonesia Author-Name: Adji Suratman Author-Workplace-Name: STIE YAI, Indonesia Title: Effect of Change in Management, Organizational Culture and Transformational Leadership on Employee Performance PT. AdhyaTirta Batam (PT. ATB) Abstract: A company that can survive and thrive (going concern) is a company that can empower various Human Resources potential optimally in achieving their best performance thus increasing the ability to be better than other organizations. The purpose of this study was to examine the Effect of Change Management, Organizational Culture and Transformational Leadership on Employee Performance PT. Adhya Tirta Batam (PT. ATB), using path analysis method in a quantitative approach. The sample of this research was 233 employees of PT. ATB. The results of this research indicate that there is a direct effect of Management Change on Employee Performance which is worth 17.7%, there is a direct effect of Organizational Culture on Employee Performance which is worth 17.8%, there is a direct effect of Transformational Leadership on Employee Performance which is worth 20.6%, there is an indirect effect of Change Management on Employee Performance through Transformational Leadership that is worth 3.8%, there is indirect effect of Organizational Culture on Employee Performance through Transformational Leadership which is 5.1%. Thus it can be explained that the most direct influence on Employee Performance is Transformational Leadership. Classification-JEL: M12, M54, N75 Keywords: Change Management, Organizational Culture, Transformational Leadership, Employee Performance Journal: International Review of Management and Marketing Pages: 15-23 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7081/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7081/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Tajuddin Anwar Author-Workplace-Name: College of Informatics Management and Computer (STMIK) Bumi Gora, Mataram of Indonesia, Indonesia. Title: Model of Leadership Style to Achieve Success of High Private Education Information System Abstract: The purpose of this research is to explain about the influence of employee maturity to situational leadership and also of the success of information systems of private universities Private College Coordinator of area VII and VIII (Kopertis) of region VII and VIII located in East Java and West Nusa Tenggara (NTB) provinces. Sampling was done by purposive sampling, with a sample of 5 high schools. Respondent is the leader who handles SIPTS at lower management level, so that it amounts to 30 leaders in three sub-fields of SI-PTS, namely academic sub-division, financial sub-sector and library sub-sector. The results showed that of the four most significant leadership style is the task maturity and psychological maturity and behavior participation with determination R = 0.62774 on the success of SI-PTS compared with others. While the influence of task maturity and psychological maturity to the success of SI-PTS showed a significant level with a determination R = 36.44%. The influence of task maturity and psychological maturity to the same success that is with the same value of the variable ability and the willingness variable that is equal to 0.313757. Classification-JEL: D83, I23 Keywords: Situational Leadership, Systems, Information, Private Higher Education Journal: International Review of Management and Marketing Pages: 24-31 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7053/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7053/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Hossam Deraz Author-Workplace-Name: School of Business and Engineering, Halmstad University, Sweden Title: Users’ Assessment of the Value of Advertisements on Social Networking Sites: A conceptual Study Abstract: The aim of this paper is to propose a conceptual framework addressing factors that predict users’ assessment of the value of ads on social networking sites. The basic unit of analysis is the SNSs’ user. The action scene is composed of a set of components that together shape the outcomes of the model to identify these factors. The suggested framework consists of five belief factors (information value, entertainment value, credibility value, irritation value, and interactivity value), one motive factor (individuals’ pre-purchase search motivation), in addition to two social factors (Social influence, and national culture). The study aimed to characterize these key elements of the framework, their relationship, and interactions with the perceived value of advertisements. This paper intends to create a common understanding of the basic concepts and a shared conceptual model among scholars researching advertisements on online social networks. Classification-JEL: M31, M37 Keywords: Online Social Networks, Facebook, Belief factors, Pre-purchasing intention, Social influence, Source credibility, electronic marketing Journal: International Review of Management and Marketing Pages: 32-40 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7117/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7117/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Marthina Berliana Author-Workplace-Name: Doctoral Program Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia Author-Name: Nahar Siregar Author-Workplace-Name: Doctoral Program Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia Author-Name: Huske Dwi Gustian Author-Workplace-Name: Doctoral Program Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia Title: The Model of Job Satisfaction and Employee Performance Abstract: Environmental conditions are increasingly rapid changes and uncertain, demanding an organization, both private, government and BUMD to anticipate these changes, in order to maintain its survival. PT.ABC is no exception, which must be able to serve the community as well as possible, so that employees always strive for their employees to act and work in accordance with the organizational culture so that this company can carry out its vision and mission optimally. The low performance of employees in addition to problems Remuneration compensation, allegedly also due to work satisfaction problems, because remuneration compensation and job satisfaction can provide strong encouragement or motivation for employees to work optimally to achieve high performance. The purpose of this study was to determine and analyse: (1) compensation for remuneration (2) job satisfaction; (3) performance; and (4) the effect of remuneration compensation and job satisfaction on the performance of PT.ABC employees, both simultaneously and partially. The research method used in this research is descriptive survey and explanatory survey, the unit of analysis in this study is the staff in the PT.ABC neighbourhood with a sample of 50 people. The type of investigation is causality, and the time horizon in this study is cross-sectional. Based on the results of the study, it was found that the remuneration compensation given was considered quite appropriate, job satisfaction was considered satisfied, employee performance was considered high, remuneration compensation had an effect on job satisfaction, and remuneration compensation and job satisfaction had an effect on employee performance among remuneration compensation and employee performance satisfaction affect performance, it turns out that remuneration compensation has a dominant influence Because remuneration compensation has a dominant influence on performance rather than job satisfaction, it is advisable to provide appropriate remuneration compensation by increasing other benefits which, so that employees are able to work more professionally. Classification-JEL: M12, M54, N75 Keywords: Remuneration Compensation, Job Satisfaction, Performance Journal: International Review of Management and Marketing Pages: 41-46 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7183/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7183/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: Idris Idris Author-Workplace-Name: Doctoral Program, Universitas Persada Indoensia Y.A.I, Jakarta, Indonesia. Author-Name: Saefudin Zuhri Author-Workplace-Name: Doctoral Program, Universitas Persada Indoensia Y.A.I, Jakarta, Indonesia. Author-Name: Mohammad Efendi Author-Workplace-Name: Doctoral Program, Universitas Persada Indoensia Y.A.I, Jakarta, Indonesia. Title: Determinants of Employee Work Satisfaction Abstract: Research has been conducted to examine the effect of work motivation, work environment and incentives on employee job satisfaction at the Jakarta Primary Tax Service Office. The population taken for this study were all employees of the Jakarta Primary Tax Service Office, amounting to 78 employees. Of the population of 1178 employees, 300 respondents will be taken for the instrument test and 48 respondents as the research sample. Data analysis using SPSS version 17.0 for Windows shows that: (1) There is a positive and significant influence of work motivation on employee job satisfaction at the Jakarta Primary Tax Service Office, (2) There is a positive and significant influence on the work environment on job satisfaction of Service Officers Tax Jakarta, (3) There is a positive and significant effect of incentives on employee job satisfaction at the Jakarta Primary Tax Service Office, (4) There is a positive and significant influence on work motivation, work environment and incentives together on employee job satisfaction Jakarta Primary Tax Service Office. Classification-JEL: M12, M54, N75 Keywords: Work Motivation, Work Environment, Incentives and Employee Job Satisfaction. Journal: International Review of Management and Marketing Pages: 47-52 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7187/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7187/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-7 Template-Type: ReDIF-Article 1.0 Author-Name: Okoro E.U. Okoro Author-Workplace-Name: Department of Banking and Finance, University of Nigeria Enugu Campus, Nigeria, Author-Name: Charles O. Manasseh Author-Workplace-Name: Department of Economics, Coal City University Enugu, Nigeria, Author-Name: Felicia C. Abada Author-Workplace-Name: Institute of General Studies, University of Nigeria Nsukka, Nigeria, Author-Name: Williams A. Nzidee Author-Workplace-Name: Department of Economics, Ignatius Ajuru University of Education, Nigeria Author-Name: Ambrose C. Okeke Author-Workplace-Name: Department of Economics, Coal City University Enugu, Nigeria, Author-Name: Josaphat U.J. Onwumere Author-Workplace-Name: Department of Banking and Finance, University of Nigeria Enugu Campus, Nigeria, Title: Financial Intermediation and Monetary Policy Effectiveness in Nigeria Abstract: The need to be able to assess properly the extent of the relationship between financial intermediation and monetary policies of the Central Bank of Nigeria (CBN) gave rise to the study on ‘impact of Financial Intermediation on Monetary Policy Effectiveness in Nigeria’. It is evidently clear that financial systems world over are heavily regulated in order to achieve the macroeconomic objectives of the government. Nigeria is not an exception. For this reason, the study estimated the impact of interest rate on bank loans and advances. The study further investigates the impact of cash reserve ratio on demand deposit. The data for study were sourced from CBN statistical bulletin which was estimated using ordinary least square method. The results showed that interest rate have significant impact on bank loan and advances, while cash reserve ratio has positive and significant impact on demand deposit. Consequently, the study recommended that the Central Bank (CBN) and the authorities of the Nigeria Financial system should ensure that the effectiveness of monetary policies is maintained at all times. Also, effort should be made by the apex bank to promote the activities of the commercial banks in intermediary role and should be integrated as a primary role of the commercial banks in Nigeria. Classification-JEL: E52, G2 Keywords: Financial Intermediation, Monetary Policy effectiveness, Cash Reserve Ratio Journal: International Review of Management and Marketing Pages: 53-61 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7273/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7273/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-8 Template-Type: ReDIF-Article 1.0 Author-Name: Kharis Kurnianto Author-Workplace-Name: Faculty of Economics and Business, Universitas Persada Indonesia YAI, Jakarta, Indonesia Author-Name: Setyo Aji Nugroho Author-Workplace-Name: Faculty of Economics and Business, Universitas Persada Indonesia YAI, Jakarta, Indonesia Author-Name: Jati Tri Priyambodo Author-Workplace-Name: Faculty of Economics and Business, Universitas Persada Indonesia YAI, Jakarta, Indonesia Title: Influence of Products, Premium Pricing, and Service processes On Customer Satisfaction of Pt Asuransi Jiwa Taspen 2014-2018 Period Abstract: This study discusses the extent of the influence of 3 variables, namely: Products, Determination of Premium Prices and Service Processes on Customer Satisfaction PT Taspen Life Insurance Period 2014 - 2018. Of these 3 variables the researcher made a research framework, namely: a) To what extent Products affect Customer Satisfaction, b) Determination of Premium Prices affect Customer Satisfaction, c) Service Process affects Customer Satisfaction, and d) The extent to which Products, Determination of Premium Prices and Service Processes together influence Customer Satisfaction. Questionnaire method is the choice of researchers in collecting data that will be processed using quantitative methods, multiple linear regression, while testing the hypothesis used hypothesis test t, test the hypothesis f with a significant level of 5%. Classical assumption tests used in this study include linearity test, normality test, homogeneity test, autocorrelation test, multicollinearity test and reliability test. Classification-JEL: M31, I13, G22 Keywords: Insurance, Products, Prices, Premiums, Service Processes, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 62-66 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7136/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7136/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-9 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Razak Author-Workplace-Name: Pemerintah Daerah Sulawesi Selatan, Indonesia Author-Name: Sarpan Sarpan Author-Workplace-Name: Universitas Persada Indonesia YAI Jakarta Indonesia, Author-Name: Ramlan Ramlan Author-Workplace-Name: Bupati Mamasa Sulawesi Barat Indonesia Title: Effect of Leadership Style, Motivation and Work Discipline on Employee Performance in PT. ABC Makassar Abstract: The purpose of this study was to determine the leadership style, motivation, work discipline and employee performance at PT. ABC Makassar and the influence of leadership, motivation and work discipline styles on employee performance both simultaneously and partially. The research method used is survey research method. The type of data / information used is primary data with data collection techniques by observation, questionnaire and literature study. The research population is all employees of PT. ABC Makassar is 50 people. Sampling technique is census method. The analytical tool used was with the help of SPSS Data analysis techniques were carried out using path analysis approach, correlation test, determination test, simultaneous test and partial test. Findings from the results of this study are leadership style, motivation, work discipline and employee performance of PT. ABC Makassar is in a pretty good category, so it still needs attention, improvement and improvement. Simultaneously the influence of leadership style, motivation and work discipline has a significant effect on employee performance. Partially only work discipline has a positive and significant effect on employee performance, while leadership and motivation styles do not significantly influence employee performance, but have a positive impact on employee performance. Work discipline has the greatest influence on employee performance. Classification-JEL: M12, M54, N75 Keywords: leadership style, motivation, work discipline, employee performance. Journal: International Review of Management and Marketing Pages: 67-71 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7167/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7167/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-10 Template-Type: ReDIF-Article 1.0 Author-Name: Khairun A Roni Author-Workplace-Name: Universitas Muara Bungo Jambi, Indonesia, Author-Name: Anoesyirwan Moein Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia Author-Name: Nur Ika Effendi Author-Workplace-Name: Universitas Muara Bungo Jambi, Indonesia, Title: Determination of Work Motivation and its Implication on Employee Performance Secretariat of Kpu Se-Province Jambi Abstract: The problem of this research is what factors influence work motivation and its implications for the performance of the staff of the KPU Secretariat in Jambi Province, while the purpose of this study is to find out and analyse determinants of work motivation and its implications for the performance of employees of the KPU Secretariat throughout Jambi Province both partially and jointly. The research method used is descriptive and verification. Population the study was all employees of the KPU Secretariat throughout Jambi Province, with the number of samples research of 200 respondents taken by proportional random sampling technique. Data collected through research instruments to test the validity of research instruments, researchers used the KMO (Kaiser-Meyer-Olkin) technique, and to test reliability instrument with Alpha Cronbach. While the analytical technique used is Structural Equation Model (SEM). The results show that the work environment, work competence and work discipline has a positive and significant effect on work motivation both partially or simultaneous. The dominant variable that influences work motivation is work environment. As for the contribution of the work environment variables, work competencies, and work discipline to work motivation is 58% and the rest is contributed by other variables which are not examined. Furthermore, partially and together exogenous variables and motivational variables work as a mediating variable has a positive and significant effect on performance KPU Secretariat of employees throughout Jambi Province with a contribution of 86%, while the rest is contributed by other variables that are not examined. The dominant variable affecting employee performance is work motivation with a dimension of need for affiliates that can improve the performance of the KPU Secretariat employees in Jambi Province. Managerial implications are explained in this study that work motivation is within improving employee performance is partially mediating specifically for the work environment and discipline of work, whereas work competence directly affects employee performance and need to be considered and improved in improving employee performance at the KPU Secretariat All Jambi Province. Classification-JEL: M12, M54, N75 Keywords: Work Environment, Work Competence, Work Discipline, Work Motivation, Employee Performance Journal: International Review of Management and Marketing Pages: 72-77 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7166/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7166/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-11 Template-Type: ReDIF-Article 1.0 Author-Name: Samuel Afriyie Author-Workplace-Name: School of Management, Jiangsu University, Zhenjiang 212013, PR China Author-Name: Jianguo Duo Author-Workplace-Name: School of Management, Jiangsu University, Zhenjiang 212013, PR China Author-Name: Kingsley Appiah Author-Workplace-Name: School of Management, Jiangsu University, Zhenjiang 212013, PR China Author-Name: Abdul-Aziz Ibn Musah Author-Workplace-Name: School of Management, Jiangsu University, Zhenjiang 212013, PR China Title: The Nexus between Types of Innovation and Marketing Performance of SME in an Emerging Economy Abstract: Nowadays the practice in which businesses find themselves becomes unknown, innovation types have been seen as a critical element in an organizational growth of companies. This paper intends to cross -examine the interrelation between innovation types and SME marketing performance in a growing economy of Ghana. The research used quantitative methods, in which four research hypotheses were formulated and tested using Partial Least Squares Structural Equation Modelling (PLS-SEM). In all, 437 respondents of SME composed data through a questionnaires survey sight in the cities of Kumasi and Accra respectively in Ghana. The study outcomes identified the usefulness of a strong and meaningful impact between the types of innovation namely Product, Process, Marketing and Organization and SME marketing performance of a developing economy. The paper explores to add to the limited knowledge of SME in the perspective of innovation types literature relationship to the marketing performance in a developing economy. Studies conducted, consistently endeavor to determine the connection between the types of innovation and the firm performance and neglecting the marketing performance viewpoint. Hence, this research offers a specialized focus on the types of innovation and its relationship via SME marketing performance in a developing economy. Furtherance, executing critical issues to business managers/owners when devising approaches to organizational firm performance. Classification-JEL: M31, O32 Keywords: Marketing Performance, small medium-sized enterprises, Innovation Types Journal: International Review of Management and Marketing Pages: 78-92 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7042/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7042/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-12 Template-Type: ReDIF-Article 1.0 Author-Name: Alvia Santoni Author-Workplace-Name: The Head of Stie Sakti Alam Kerinci, Indonesia, Author-Name: Muhammad Nusjirwan Harahap Author-Workplace-Name: Lecturer of Stie Sakti Alam Kerinci, Indonesia Title: The Model of Turnover Intentions of Employees Abstract: The purpose of this research to find out the influence of leadership, work environment, compensation, partial evaluation and jointly against job satisfaction and know the influence of leadership, work environment, compensation and job satisfaction as partial and jointly over turnover intentions of employees in the plastic industry of household appliances in the special capital region of Jakarta. The sample is taken using the proportionate random sampling. Data are descriptive analysis and explanatory analysis using sample of 260 respondents from 6226 population. The data analysis methods used are SEM (Structural Equation Modeling) with LISREL8.51 program. Based on the research results, leadership, working environment and compensation partially or jointly create significant positive effect on job satisfaction with the effect by 46% while the remaining 54% are influenced by other factors, but the most dominant partial is that compensation effect positively and significantly on job satisfaction. Leadership, work environment, compensation and job satisfaction partially or jointly significant effect on turnover intentions of employees with effect by 67% while the remaining 33% are influenced by other factors, but the most dominant influence in turnover intentions of employees is job satisfaction. The findings of this research are that for the turnover intention employees, especially the intention to move but for fear not getting better job (Y8 Classification-JEL: M12, M54, N75 Keywords: leadership, work environment, compensation, work satisfaction, turnover intentions Journal: International Review of Management and Marketing Pages: 93-100 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7284/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7284/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-13 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Sumali Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia, Author-Name: April Gunawan Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia, Author-Name: Larsen Barasa Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Title: The Impact of The Ship Spare Parts Supply Delays to The Cancelation of Ships Departure at Humolco Trans Inc Jakarta Abstract: The Departure of ships are canceled might be cause of various problems, how ever, if departure of the ships are canceled due to the late of incoming spare parts, it will be bad presedence, since this event will not only make disadvantages to the ships operator but also to the shipper where as the cargo is carried by that ships. Classification-JEL: L62, R41, R42 Keywords: spare parts, ships, departure cancelled Journal: International Review of Management and Marketing Pages: 101-106 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7321/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7321/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-14 Template-Type: ReDIF-Article 1.0 Author-Name: Huthaifa Alqaralleh Author-Workplace-Name: Department of Economics, Mutah University, Al-Karak, Jordan, Author-Name: Ahmad Al-Saraireh Author-Workplace-Name: Department of Banking and Finance, Mutah University, Al-Karak, Jordan. Author-Name: Hassan Alamro Author-Workplace-Name: Department of Economics, Mutah University, Al-Karak, Jordan, Title: Interaction Between Fiscal Policy and Economic Fluctuation: A Case Study for Jordan Abstract: The present research aimed to examine the interaction between fiscal policy tools and economic fluctuations in Jordan. This investigation is done by assessing both Government Expense and Tax Revenue over a quarterly sample period from 1980 till Q1 2017. The Band-Pass filter is adapted to define the fluctuation variables and hence to distinguish between the phases of the economic cycle. Moreover, Econometric tools such as Johansen's cointegration test, the Vector error correction model and Impulse Response Functions are utilized. All determinant variables are found to be cointegrated and influence GDP growth and hence economic fluctuations. Results of this paper provide evidence that the fiscal policy rule seems to operate with various coefficients depending on the phase of the cycle. Classification-JEL: E3, E62 Keywords: Fiscal Policy; Band-Pass Filter; ?Cointegration; Jordan. Journal: International Review of Management and Marketing Pages: 107-111 Volume: 8 Issue: 6 Year: 2018 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7206/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7206/pdf File-Format: text/html Handle: RePEc:eco:journ3:2018-06-15 Template-Type: ReDIF-Article 1.0 Author-Name: Ainon Ramli Author-Workplace-Name: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Pengkalan Chepa, 16100 Kota Bharu, Kelantan, Malaysia. Title: Ownership and Governance of Malaysian Firms and Their Impact on Firm Performance. A Preliminary Study Abstract: In the last twenty years, the issue of firm ownership has received great attention, especially in developed countries such as the United States, the United Kingdom, and European countries. The issue of ownership structures has aroused public concern in Malaysia, one of the emerging markets, especially after the 1997 Asian financial crisis. Issues related to corporate governance are not novel or recent because they occur simultaneously with the birth of the company. In the aftermath of the 1997 financial crisis, governance of firms became an attractive topic for researchers because ownership in Malaysia varies by management, concentration, and foreign or government ownership, thus, it will have different impacts on firm performance. However, there is a lack of empirical studies that have been conducted on firm ownership, governance, and corporate performance in the Malaysian context. These issues need more attention from researchers to contribute to the growing literature and for practical relevance to Malaysian firms. Classification-JEL: M1, M10 Keywords: Ownership structure, corporate governance, firm performance. Journal: International Review of Management and Marketing Pages: 1-12 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7222/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7222/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Hossam Deraz Author-Workplace-Name: School of Business and Engineering, Halmstad University, Sweden. Title: Factors Contributing to Consumers’ Assessment of Advertisement Value on Social Networking Sites: A Cross-Cultural Focus Group Study Abstract: The way online consumers assess the value of advertisements on social networking sites (SNSs) is important to know, because it has been shown that value of these advertisements can influence consumers’ behavior toward advertised products and brands. In that regard, this study aimed to provide insights into how online consumers think about and assess the value of advertisements on SNSs by using a focus group method. Two focus groups were conducted with two groups from the different cultural background (Indian and Swedish). By using Krueger and Casey’s (2000) five weighting factors, the participants revealed different weights for the tested factors. The Indian participants were more information-oriented, and the presented factors seemed applicable to them. In comparison, the Swedish participants were more focused on credibility, and factors like interactivity seemed not applicable to them. This is the first study that empirically examines online consumers’ assessment of advertisement value on SNSs by using a focus group approach. It helps to gain a deeper insight into that research phenomenon. In the future, researchers need to carry sequential exploratory studies to confirm the effects of social influence and pre-purchase search motivation. Classification-JEL: M31, M37 Keywords: Social Networking Sites, Facebook, Advertisement Value, Social Media, Cultural Backgrounds, Social Influence, Motives, Belief Factors Journal: International Review of Management and Marketing Pages: 13-25 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7118/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7118/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Yasuo Uchida Author-Workplace-Name: National Institute of Technology, Ube College, Ube, Japan, Author-Name: Shinya Tagawa Author-Workplace-Name: National Institute of Technology, Ube College, Ube, Japan, Author-Name: Seigo Matsuno Author-Workplace-Name: National Institute of Technology, Ube College, Ube, Japan, Author-Name: Makoto Sakamoto Author-Workplace-Name: University of Miyazaki, Miyazaki, Japan. Title: A Preliminary Study Toward Development of a Tool to Help Detect Accounting Improprieties in Japan Abstract: Japan in recent years has seen a succession of cases of accounting improprieties. For example, a study by Tokyo Shoko Research shows that 57 publicly traded companies disclosed improper accounting or bookkeeping during 2016 (January–December), reflecting a rapid increase of 2.2 times from the 25 companies that did so in 2008. The increase in such cases among major firms whose shares are traded on the First Section of the Tokyo Stock Exchange stands out in particular. Factors that have been identified as possibly being behind this rapid increase include compliance failures, lack of knowledge, demanding excessively tough quotas from employees, and enhancement of auditing systems. The cases of accounting improprieties at Olympus and Toshiba in particular involve aspects that could be described as issues involving society as a whole. In addition, the fact that auditors proved unable to detect these cases of accounting improprieties and other issues at the companies they audited has shaken trust in auditing itself. Accordingly, as a preliminary study toward the development of a tool to help detect accounting improprieties in Japan, the author will attempt to detect the possibility of accounting improprieties from the content of the publicly released securities reports of the companies involved in these cases. Specifically, the author developed a simple automated tool to extract and graph cash-flow information from the securities reports available for downloading from EDINET and then considered whether these graphs could be used to identify signs of accounting improprieties. Classification-JEL: M1, M4 Keywords: Accounting fraud, EDINET, Detection support Journal: International Review of Management and Marketing Pages: 26-30 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7249/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7249/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Nirusa Sirivariskul Author-Workplace-Name: University of Miyazaki, Miyazaki, Japan. Title: The Effect of Absorptive Capability on Relationship between Total Quality Management and New Product Innovativeness of ISO 9001 International Quality Standard in the Industries Sector, Thailand Abstract: Many scholars have suggested that total quality management (TQM) is an important key that pushes innovation. Literature examines the effect of absorptive capability as a mediator of the relationship between TQM and new product innovativeness. However, there are a few studies investigated these relationships. This results draws on the resource-based view theory to examine sixty-two ISO 9001 firms. The finding shows that TQM is positively related to new product innovativeness. More importantly, the result indicated that absorptive capability positively mediated the relationship between both variables. Implication of the finding is meaningful for both academies and management. Classification-JEL: D2, L2 Keywords: Total Quality Management, New Product Innovativeness, Absorptive Capability Journal: International Review of Management and Marketing Pages: 31-35 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7276/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7276/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Nancy Abdal Wahab Al-Qatawneh Author-Workplace-Name: Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan Author-Name: Samiah Jaber Al-Tarawneh Author-Workplace-Name: Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan Author-Name: Nour Abdel Wahab Al-Qatawneh Author-Workplace-Name: Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan Author-Name: Raid Mohd Al-Adaileh Author-Workplace-Name: Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan Title: The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility Abstract: In this study the main goal is to investigate the impact of knowledge management processes (KMPs) on operational performance (OP) as mediated by IT agility (ITA). The data were collected using a questionnaire, as the instrument for the primary data collection, with total collected back responses of 314 from university lecturers and employees have actually participated. Partial least squares regression modeling technique was used to fully analyze the data in order to determine what level of the relationship between KMPs and OP as mediated by IT agility existed. The main findings were related to confirming the four main hypotheses of the research that were related to testing if there were relationships between the KMPs (represented by four surrogate measures, namely, knowledge creation, knowledge storage, knowledge sharing and knowledge application) and OP, as well as if the KMPs was related to the OP as mediated by IT agility. Classification-JEL: D83, M1 Keywords: Knowledge Management, Mu’tah University, Operational Performance, Technology, IT Agility, Partial Least Squares Analysis Journal: International Review of Management and Marketing Pages: 36-43 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7191/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7191/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ishani Weerasinghe Author-Workplace-Name: University of Sri Jayewardenepura, Sri Lanka, Author-Name: B.N.F. Warnakulasooriya Author-Workplace-Name: Department of Marketing Management, University of Sri Jayewardenepura, Sri Lanka Title: Interactions in Virtual Customer Environments (VCEs) toward Customer Relationship Management (CRM): A Study of Tourist Hotels in Sri Lanka Abstract: With the introduction of digitalization, Virtual Customer Environments (VCEs) play a significant role in the business world and it has become a strategic indicator for the success of business. Consequently, business entities have established VCEs, which enable customers and firms to virtually interact and build a relationship with each other. This study examines the impact of customer interactions in such VCEs on the nature of customer-business relationships of tourist hotels in Sri Lanka. The study is significant to Sri Lankan context as no studies have been conducted in this field. The study was developed and tested a conceptual model using a scientific quantitative research methodology. According to the results, it was found that customer interactions in VCEs associate the nature of customer-business relationships of the tourist hotels in Sri Lanka while virtual customer experience mediates the said association. Thus, VCEs should be an integral element of firms’ CRM strategy in the context of the tourist hotels in Sri Lanka. Classification-JEL: M31 Keywords: Virtual Customer Environments, Customer Interactions, Customer Experience, Customer-business relationships, Customer Relationships Management. Journal: International Review of Management and Marketing Pages: 44-51 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7341/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7341/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-6 Template-Type: ReDIF-Article 1.0 Author-Name: Asep Rokhyadi Permana Saputra Author-Workplace-Name: Department of Management, Economic Faculty, Mercu Buana University of Yogyakarta, Indonesia, Author-Name: Tulus Haryono Author-Workplace-Name: Department of Management, Economic and Business Faculty, Sebelas Maret University of Surakarta, Economic and Business Faculty, Indonesia, Author-Name: Wisnu Untoro Author-Workplace-Name: Department of Management Sebelas Maret University of Surakarta, Indonesia. Title: Green Products Strategy Impact Of Generic Porter Strategy On Company’s Performance Abstract: The strategy is now essential for a company, especially in the dynamic era as it is today. A good strategy is needed to overcome the business issues, but it must also prioritize environmental factors. The strategy used in this study was adopted from generic porter strategy. As we know this strategy has been widely used by many companies in the world for 3.5decades.On the other hand, any strategy must also always consider the environment to be a green product that is friendly to the environment. The aims of this study is to, first, how the influence of porter generic strategy on firm performance, second, how the green products strategy reinforces the influence of porter generic strategy (differentiation and cost leadership) on the company's performance. The method used in this study to answer the first objective was with Multiple Regression Analysis (MRA). Meanwhile, to answer the second objective, we used Moderated Multiple Regression (MMR). This study was conducted on companies that have been certified EIA (Environmental Impact Assessment) in the province of Daerah Istimewa Yogyakarta and Central Java with 264 of the 723 respondent companies (respond rate of 34.025%). The results showed that there’s influence between porter generic strategies with the company's performance. These studies also showed that the Green Products Strategy may strengthen the influence of positive differentiation strategy on company performance, while the Green products strategy did not strengthen and positively influence the cost leadership strategy on Corporate Performance. Classification-JEL: M31, Q5 Keywords: Generic Porter Strategy, Differentiation Strategy, Cost Leadership Strategy, Green Products Strategy. Journal: International Review of Management and Marketing Pages: 52-61 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7170/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7170/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Saleem Tarwneh Author-Workplace-Name: Department of accounting, Business School, Mutah University, Jordan. Title: The Impact of Decentralization Dimensions on Subsidiaries Performance Abstract: The main objective of this study is to examine the impact of the decentralization dimensions represented in (goals congruence, autonomy and information asymmetry) on subsidiaries performance. The results have showed that there is a statistically significant impact for both goals congruence and autonomy on subsidiaries performance, whereas there is no statistically significant impact for information asymmetry on subsidiaries performance. In the light of the results, some conclusions were drawn, most importantly is that the increased awareness of the managers in subsidiaries by creating a kind of consistency or integration between objectives. Autonomy is an important factor that influences on performance, pointing to the degree of managers’ freedom in making managerial decisions. The exchange of information between the subsidiaries within the same group is not considered as a basic requirement for disclosure. Based on conclusions, the study recommends to increase coordination between the objectives of the Organization to create a kind of partnership in achieving the objectives, increase the degree of freedom of management at the lower levels in decision-making, and focus on the quality of information disclosure within the organization. Classification-JEL: M10, M12, M40, M41 Keywords: Decentralization, Goals Congruence, Autonomy, Information Asymmetry, Subsidiary, Performance, Transfer Price Journal: International Review of Management and Marketing Pages: 62-71 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7368/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7368/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-8 Template-Type: ReDIF-Article 1.0 Author-Name: M. Yusuf S. Barusman Author-Workplace-Name: Department of Economics and Business, University of Bandar Lampung, Lampung, Indonesia Author-Name: Indriati Agustina Gultom Author-Workplace-Name: Department of Economics and Business, University of Bandar Lampung, Lampung, Indonesia Author-Name: Appin Purisky Redaputri Author-Workplace-Name: Department of Economics and Business, University of Bandar Lampung, Lampung, Indonesia Title: Risk Management of the Joint Partnership Pattern: Case Study of Shrimp Farming in Indonesia Abstract: Risk management in farming business is an important point in dealing with various business problems, especially crop failure. This paper focuses on risk management strategy, institutional model and analysis of the partnership pattern of shrimp farming business. Using the case study methodology, the data collected through literature study, field observation, in-depth interview and focus group discussion (FGD) with resource persons acting as representatives of the parties involved in Bumi Dipasena. The management of vaname shrimp farming business in Bumi Dipasena uses a Joint Business Partnership Pattern. This Joint Business Partnership Pattern is a form of business management innovation with its own institutional model. Several unique features of the Joint Business Partnership Pattern are currently being implemented, namely, the existence of a profit-sharing pattern, the concept of business risk reserve and the concept of 1,000 rupiah and emergency debt. These three processes are business risk management strategies. Classification-JEL: D81 , M21, O30 Keywords: Risk Management Strategy; Institutional Model; Partnership Pattern; Business Management Innovation Journal: International Review of Management and Marketing Pages: 72-78 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7390/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7390/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-9 Template-Type: ReDIF-Article 1.0 Author-Name: Mieke Rahayu Author-Workplace-Name: Institute Informatik dan Bisnis Darmajaya Lampung, Indonesia, Author-Name: Fahmi Rasid Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia. Author-Name: Hendy Tannady Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia. Title: The Effect of Career Training and Development on Job Satisfaction and its Implications for the Organizational Commitment of Regional Secretariat (SETDA) Employees of Jambi Provincial Government Abstract: The purpose of this study was to determine The Effect of Career Training and Development both partially and simultaneously to the job satisfaction and the impact of Organizational Commitment. Using quantitative research methods, with a sample of 200 respondents from 665 populations. Data were analyzed using Structural Equation Modeling (SEM). Career development has a positive and significant effect on job satisfaction of the Regional Secretariat (SETDA) employees of the Jambi Provincial Government. Training has a positive and significant effect on the job satisfaction of the Regional Secretariat (SETDA) employees of the Jambi Provincial Government. Career development and training together have a positive and significant effect on job satisfaction of the Jambi Provincial Government Regional Secretariat (SETDA) employees with a coefficient of determination (R2) of 51%. Career development, job satisfaction as partial has a positive and significant effect on the commitment of the Regional Secretariat (SETDA) employee organization of the Jambi Provincial Government. Career development, training, and job satisfaction together have a positive and significant effect on the commitment of the Jambi Provincial Government Secretariat (SETDA) staff with a determination coefficient value (R2) of 79%. Classification-JEL: M12, M54, N75 Keywords: Training, Career Development, Job Satisfaction and Organizational Commitment Journal: International Review of Management and Marketing Pages: 79-89 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7439/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7439/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Subaebasni Subaebasni Author-Workplace-Name: PT. Albadriyah Widsata, Author-Name: Henny Risnawaty Author-Workplace-Name: PT. Straitliner Express, Author-Name: A.R. Arie Wicaksono Author-Workplace-Name: Politeknik APP Jakarta Kemenperin, Indonesia. Title: Effect of Brand Image, the Quality and Price on Customer Satisfaction and Implications for Customer Loyalty PT Strait Liner Express in Jakarta Abstract: The purpose of this study was to determine the effect of brand image, service quality and price both partially and simultaneously to the customer satisfaction and the impact of customer satisfaction on customer loyalty. Using quantitative research methods, with a sample of 171 respondents. Data were analyzed using Structural Equation Modeling (SEM). The results of the analysis showed that the partial towards customer satisfaction, the brand image variable has a positive and significant impact with a coefficient of 0.773. Variable quality of service has a positive and significant impact with a coefficient of 0.720, the price variable price has a positive and significant impact with a coefficient of 0.683. In partial variable customer satisfaction with loyalty has a positive and significant impact with a coefficient of 0.602. The results of the analysis showed that simultaneous independent variables to customer satisfaction positively and significantly with a coefficient of 0.720. The results of the analysis showed that the partial loyalty, brand image variable has a positive and significant impact with a coefficient of 0.672. Variable quality of service has a positive and significant impact with a coefficient of 0.739, the price variable price has a positive and significant impact with a coefficient of 0.739. The results of the analysis showed that simultaneous independent variables loyalty, positive and significant impact with a coefficient of 0.734. Classification-JEL: M21, M31, Z33 Keywords: Influence of Brand Image, Quality Service, Price, Customer Satisfaction and Customer Loyalty Journal: International Review of Management and Marketing Pages: 90-97 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7440/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7440/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-11 Template-Type: ReDIF-Article 1.0 Author-Name: Juanda Usman Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi PPI Tangerang, Indonesia, Author-Name: Dede Nuary Sukmayuda Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi PPI Tangerang, Indonesia, Author-Name: Sri Kurniawati Author-Workplace-Name: Faculty of Economic and Bussines, Universitas Persada Indonesia Y.A.I. Jakarta Indonesia. Title: Job Satisfaction and Employee Performance Shoes Industry in Tangerang Regency Banten Province Abstract: The background of this research is how to improve employee performance shoes industry in Tangerang Regency, Banten Province. The purpose of this study is to identify and analyze influence both partial and simultaneously leadership, work compensation, work environment and job satisfaction toward employee performance Shoes Industry in Tangerang Regency, Banten Province.The research method used descriptive, verificative, causality to test the hypothesis. This study was conducted through a survey of 200 respondents from a population of 413 permanent employee in three shoes factories in Tangerang Regency, Banten Province. Instrument tests were also conducted on 30 respondents prior to field research. The research analysis used descriptive and explanatory statistic method. Data were analyzed with Structural Equation Model (SEM) using LISREL 8.7 software. The results of this study, processed by using 2nd CFA (Second Order Confirmatory Factor Analysis). This research proves that there are positive and significant influence of leadership, work compensation and work environment to job satisfaction either partially or simultaneously with coefficient of determination (R2) equal to 60%. Furthermore, this study proves that the variables of leadership, work compensation, work environment and job satisfaction influence employee performance with contribution of 85% with the most dominant variable influencing job satisfaction is work compensation. While the most dominant variables influencing employee performance is work environment. The findings of this study explain that job satisfaction variables mediate the three variables of leadership, work compensation and work environment on employee performance, so that job satisfaction variable as mediating variable, but the dominant variable influencing employee performance is work environment, especially physical environment dimension with work facility as indicator. Meanwhile, to increase job satisfaction need to pay attention to work compensation, especially in financial compensation, especially insurance. Classification-JEL: M12, M54, N75 Keywords: Leadership, Work Compensation, Work Environment, Job Satisfaction, Employee Performance Journal: International Review of Management and Marketing Pages: 98-103 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7447/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7447/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-12 Template-Type: ReDIF-Article 1.0 Author-Name: Sri Indra Tri Gunarso Author-Workplace-Name: Politeknik Kesehatan Tanjung Karang, Lampung, Indonesia, Author-Name: Anoesyirwan Moeins Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indoensia Title: Segmental Analysis of Employees’ Performance Reviewed from Transformational Leadership and Job Satisfaction (Empirical Study on Study Program Staff at Health Polytechnic, Tanjung Karang Lampung) Abstract: This study aims to determine and analyze the relationship between transformational leadership and job satisfaction with the performance of study program employees in Tanjungkarang Health Polytechnic, Lampung Province. The population of this study was 291 persons or the entire employees, while the sampling was using slovin formula so a number of 168 employees were obtained. Collecting data technique was using questionnaire instrument while data analysis tool was using statistic of simple linear regression and correlation coefficient. Based on the results of quantitative analysis using correlation coefficient, it was found that transformational leadership and job satisfaction variables are closely related to the performance of study program employees at Tanjungkarang Health Polytechnic partially or simultaneously. These results illustrate that employees’ performance with acceptance of criticism as indicators that are highly determined by satisfaction is assessed through increased job performance and job satisfaction as well as transformational leadership in particular the leaders’ directives for employees in understanding the organizational vision and mission. As for the partial correlation coefficient of each r = 0.457 and determinant coefficient of R2 = 0.324. This study recommends that employees’ performance at Ministry of Health’s Tanjungkarang Health Polytechnic can be improved through efforts to improve job satisfaction at employees’ job performance by offering awards and paying attention to career improvement for excelling employees, additionally this can be achieved by improving employees’ understanding of organizational vision and mission through leaders’ directives in transformational leadership. Classification-JEL: M12, M54, N75 Keywords: Transformational Leadership, Job Satisfaction, and Employee Performance. Journal: International Review of Management and Marketing Pages: 104-108 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7448/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7448/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-13 Template-Type: ReDIF-Article 1.0 Author-Name: Krayyem Al-Hajaya Author-Workplace-Name: Department of Accounting, Faculty of Business, Mu’tah University, Jordan. Author-Name: Mohammad Saleh Altarawneh Author-Workplace-Name: Department of Accounting, Faculty of Business, Mu’tah University, Jordan. Author-Name: Bayan Altarawneh Author-Workplace-Name: Department of Accounting, Faculty of Business, Mu’tah University, Jordan. Title: Intellectual Capital Disclosure by Listed Companies in Jordan: A Comparative Inter-sector Analysis Abstract: This study examines the level and quality of the disclosures of intellectual capital (IC) by listed companies in Jordan as a case for emerging economies, especially those from Arab nations. Using content analysis, 2016’s annual reports of all 215 listed companies on the Amman Stock Exchange (ASE) were analyzed and compared for the main sectors: financial, service and manufacturing. The key findings indicate a low disclosure level of IC. The most disclosed components of IC were the items of internal capital. Financial companies were found to disclose the most items, followed by manufacturing firms and finally the service sector. This research has implications for policy makers and standard setters regarding mechanisms to boost the practice of IC disclosure in annual reports. This in turn enhances the quality of disclosed information as well as facilitating a better assessment of firm value. This research fills a void in the comparative study of IC disclosure practices among main sectors in the ASE, Jordan. Classification-JEL: M4, M49 Keywords: s intellectual capital disclosure, intangibles disclosure, ICD, corporate reporting, ASE, Jordan. Journal: International Review of Management and Marketing Pages: 109-116 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7381/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7381/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-14 Template-Type: ReDIF-Article 1.0 Author-Name: Dede Nuary Sukmayuda Author-Workplace-Name: STIE PPI Cikupa Tangerang, Indonesia, Author-Name: Anoesyirwan Moeins Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia. Author-Name: Yoyok Cahyono Author-Workplace-Name: STIE PPI Cikupa Tangerang, Indonesia, Title: Analysis on some Factors Influencing Employees Motivation and its Implication on Employees Performance in Packaging Company in Tangerang Abstract: The main objective of this research is to study and analyze some factors which influenced employees’ motivation and its implication on employees’ performance at packaging company in Tangerang. Analysis was carried out using the Descriptive Statistic Method and Inferential to look at the influence of exogenous variables to endogenous ones simultaneously and partially. Structural Equation Model (SEM) was used with sub-structured composition as follows: Leadership, Organization Culture and Career Planning as exogenous variable and Motivation as endogenous variable (Y). The main structure this research consists of: Leadership, Organization Culture, Career Planning and Motivation as Exogenous variables and Employees’ Performance as endogenous variables (Z). Research was carried out for 12 months using 398 respondents from 3100 employees at four packaging companies in Tangerang. Questionnaires were also distributed before research was done. Based on the research findings all independent variables have a significant effect on dependent variables partially or simultaneously. Together, leadership, organizational culture and career planning have an effect to motivation with R2 = 0.89 which means 89% with leadership as the most influential factor. It follows that leadership, organizational culture, career planning and motivation together have an effect to employees’ performance with R 2 = 0.92 with organizational culture as the most influential factor. Results have also shown that 8% of other variables have some influences on employees’ performance. Classification-JEL: M12, M54, N75 Keywords: Leadership, Organizational Culture, Career Planning, Motivation, Employees Performance. Journal: International Review of Management and Marketing Pages: 117-122 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7461/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7461/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-15 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ichsan Hadjri Author-Workplace-Name: Faculty of Economics, Universitas Sriwijaya, Indonesia. Author-Name: Badia Perizade Author-Workplace-Name: Faculty of Economics, Universitas Sriwijaya, Indonesia. Author-Name: Taufiq Marwa Author-Workplace-Name: Faculty of Economics, Universitas Sriwijaya, Indonesia. Author-Name: Agustina Hanafi Author-Workplace-Name: Faculty of Economics, Universitas Sriwijaya, Indonesia. Title: Islamic Human Resource Management, Organizational Commitment and Employee Performance: A Case Study on Sharia Bank in South Sumatera Abstract: The study was conducted in South Sumatra, Indonesia, where the percentage of sharia banking assets in South Sumatra is below the average assets of national sharia banking. Research topics on the Islamic Human Resources Management (IHRM) are also very limited in Indonesia, especially in South Sumatra. Most of the research on Islamic Management deals only with Islamic finance and accounting, Islamic marketing, Islamic leadership, Islamic work ethics, gender and management in Islam. This study aims to determine the effect of IHRM on organizational commitment and employee performance. The population in this study were 245 sharia bank employees in South Sumatera, Indonesia, where the respondents were selected 136 by using Slovin formula and proportional stratified random sampling method. The instrument in measuring the variables in this study is the questionnaire distributed to the respondents. The results showed that IHRM consisting of Islamic recruitment and selection variables, Islamic training and Islamic compensation positive and significant impact to organizational commitment and employee performance. Classification-JEL: M12 Keywords: Islamic Human Resources Management, Organizational Commitment, Employee Performance, Sharia Bank Journal: International Review of Management and Marketing Pages: 123-128 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7529/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7529/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-16 Template-Type: ReDIF-Article 1.0 Author-Name: Raed A. M. Iriqat Author-Workplace-Name: Department of Business Administration, Faculty of Administrative and Financial Sciences, Arab American University – Palestine, Palestine Title: The Effect of Environment Supports on Individual Creativity in Palestinian SMEs: Assessing the Mediating Role of General Self- Efficacy Abstract: This paper aims to understand the mediating role of general self-efficacy in the effect of environment supports (work and none work environments) on individual creativity in Palestinian SMEs. Respondents for this paper are 247 of employees and owners in small and medium enterprises (SMEs) in North West Bank- Palestine. The findings show that work and non-work environments are significantly directly influenced on GSE, while, not directly influenced individual creativity. In addition, the results show that general self-efficacy plays a significant mediating role in enhancing the effect of environment supports on individual creativity in the Palestinian SMEs. Classification-JEL: M0, M10, M48 Keywords: Environment Supports; Individual Creativity; General Self- Efficacy. Journal: International Review of Management and Marketing Pages: 129-136 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7397/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7397/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-17 Template-Type: ReDIF-Article 1.0 Author-Name: Hendry Wijaya Author-Workplace-Name: Management Study Program, Rahmaniyah Sekayu College of Economics, Sekayu, South Sumatra, Indonesia, Author-Name: Nurlina T. Muhyiddin Author-Workplace-Name: Department of Economic, Economic Faculty, Sriwijaya University, South Sumatra, Indonesia. Author-Name: Bambang Bemby Soebyakto Author-Workplace-Name: Department of Economic, Economic Faculty, Sriwijaya University, South Sumatra, Indonesia. Author-Name: Saadah Yuliana Author-Workplace-Name: Department of Economic, Economic Faculty, Sriwijaya University, South Sumatra, Indonesia. Title: Determination Factors of Elderly Decision to Keep Continuing Work Activities in Palembang City Abstract: This research study focuses on the determination of the factors of the elderly decision to keep continuing work activities in Palembang city. The research unit is the elderly who still work in the city of Palembang with a total sample of 395 respondents. The method of data analysis is using binary logistic regression method. The results of the data estimation, it is known that all of independent variables have a significant influence on the dependent variable. Odds Ratio of 7.672 means that the elderly population has a probability men choose to remain employed by 7.672 times. Odds ratio of 4.511 means that senior citizens get social support has a probability of choosing to keep working at 4.511 times. Odds ratio of 3.202 means that elderly people who have the burden of family responsibility has a probability to choose to keep working at 3.202 times. Nagelkerke’s R-square value is 0.281. Classification-JEL: M54 Keywords: Labor Supply, The Logistical Binary Regression, Bridge Employment. Journal: International Review of Management and Marketing Pages: 137-143 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7544/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7544/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-18 Template-Type: ReDIF-Article 1.0 Author-Name: Asma Zgarni Author-Workplace-Name: Assistant in Management, Faculty of Economic Sciences and Management of Tunis, University of Tunis El Manar, Tunisia, Author-Name: Gharbi Lamia Author-Workplace-Name: Conference Master in Management, Faculty of Economic Sciences and Management of Tunis, University of Tunis El Manar, Tunisia Title: The Impact of Competition Intensity and Strategic Capabilities on Competitive Strategic Business Choices: The Case of Tunisian Manufacturing Industries Abstract: This article aims to show that competitive strategies can be traced back to both internal and external factors. In a sample of Tunisian companies, the concentration strategy, which is independent of marketing and market linkage capacities, is the most solicited faced to the competitive intensity. Cost dominance, which depends on managerial capacities, occupies the second position. Finally, differentiation is the least sought, but dependent on technological’s and information technology’s capabilities. Classification-JEL: L6, M1 Keywords: intensity of competition, strategic capabilities, competitive strategic choices, cost dominance, differentiation, concentration. Journal: International Review of Management and Marketing Pages: 144-151 Volume: 9 Issue: 1 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6275/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6275/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-01-19 Template-Type: ReDIF-Article 1.0 Author-Name: Jelena Bozovic Author-Workplace-Name: University of Pristina, Economic Faculty, Serbia. Author-Name: Ivan Bozovic Author-Workplace-Name: University of Pristina, Economic Faculty, Serbia. Title: Research and Improvement of Employee Motivation in Mining Companies: A Case Study of “Ibarski Rudnici”, Serbia Abstract: Research has been conducted to examine the effect of work motivation, work environment and incentives on the employee satisfaction in one of the most important mines in Serbia called "IBARSKI RUDNICI". The empirical research was conducted in the period from September to November 2018, and 49 employees were examined. The questionnaire is compounded by the Likert's five-stage scale. In this study, the T-test is useful as part of the analysis used to test the satisfaction of the various aspects of the work. One-factor analysis (ANOVA) was applied for the research of the desirable characteristics of the manager in the work. Such a sample may not be fully representative, but is sufficiently informative in any case, since it can be concluded that some factors influence the work motivation in the analyzed company. The data was processed with the statistical package IBM SPSS Statistic 20. for Windows shows that: There is a positive and significant influence on the working motivation of employee satisfaction in the mining company. The analyzed models for investigating the motivation of employees indicate that a real managerial approach implies real knowledge and monitoring of employee preferences and preferences, as well as adequate material and non-material incentives, but also desirable qualities that each manager should possess. Classification-JEL: M12, M54, L0, Q3 Keywords: Work Motivation, Mining Company, Employee Job Satisfaction. Journal: International Review of Management and Marketing Pages: 1-11 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7464/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7464/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Tayseer Said Zatar Author-Workplace-Name: Faculty of Business, Khulais, University of Jeddah, Jeddah, Kingdom of Saudi Arabia. Title: The Impact of Implementing the Requirements of Governance on the Performance of the Teaching Staff Members at the University of Jeddah Abstract: The aim of this study is to find out the effect of the implementation of governance requirements (justice, equality, transparency, clarity, accountability) on the performance of teaching staff members at the University of Jeddah, Saudi Arabia. The study reached a number of results. The most important of which is the existence of a statistically significant impact on governance on the performance of faculty members at the University of Jeddah. In some aspects including activating the role of the media in spite of its importance in the universities. In addition, the lack of granting freedom of opinion and expression for faculty members. In addition, lack of participation of faculty members in the major decisions related to the university's academic plans, as well as not giving the creators of scientific research material and moral incentives. The study recommended that senior management in Saudi universities at all levels of management, should take care of the requirements of governance in their work, especially with regard to fairness, equality, transparency, clarity and accountability by issuing clear laws and regulations and activating the role of the media and freedom of opinion and expression. The university has a great role in improving the performance of faculty members. Classification-JEL: I23 Keywords: Governance, Justice and Equality, Transparency, Clarity, accountability, teaching staff performance Journal: International Review of Management and Marketing Pages: 12-17 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7466/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7466/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Fitrizal Fitrizal Author-Workplace-Name: Universitas Putra Indonesia YPTK, Padang, Indonesia Author-Name: Nandan Limakrisna Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta. Indonesia. Title: Customer Value Determination and its Implications in Customer Loyalty Hotels Abstract: The low customer loyalty to Four-Star Hotels in West Sumatera province was allegedly caused by customer relationship management, service quality and customer value are still low. The purpose of this research was to determine and analyze the effect of customer relationship management and service quality partially or jointly towards customer value. To determine and analyze the effect of customer relationship management, service quality and customer value partially or jointly on customer loyalty. The population of the study are 205 customers Four Star Hotels in West Sumatra province. The method used in this research is a descriptive survey method and explanatory survey with a sample size using rule 1: 5 of 205 respondents, as well as data analysis method used is SEM (Structural Equation Modeling) with Lisrel 8.51 application program. Based on the research results, obtained following research finding that customer relationship management, service quality and customer value proven to have positive and significant impact on customer loyalty with a contribution of 84% while the remaining 16% are influenced by other factors. Based on partial view customers value the most dominant influence on customer loyalty. Classification-JEL: M21, M31, Z33 Keywords: Customer Relationship Management, Service Quality, Customer value, Customer Loyalty. Journal: International Review of Management and Marketing Pages: 18-25 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7612/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7612/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Rilla Sovitriana Author-Workplace-Name: Universitas Persada Indonesia YAI, Indonesia. Author-Name: Agus Djoko Santosa Author-Workplace-Name: Universitas Persada Indonesia YAI, Indonesia. Author-Name: Febi Hendrayani Author-Workplace-Name: Universitas Persada Indonesia YAI, Indonesia. Title: Teacher Burnout and Self Esteem in Tangerang’s Junior High School Teachers Abstract: This study aims to test the theoretical model of social support, job satisfaction and interpersonal communication’s influence to burnout, with self-esteem as the mediator in junior high school teachers in South Tangerang. The total respondents were 287 teachers in South Tangerang area. The study is using purposive sample, with non-probability sampling. Data analysis is using SEM (Structural Equation Model) Lisrel (Linear Structural Relationship) program 8.72. The hypothesis concludes "theoretical model of social support, job satisfaction and interpersonal communication’s influence to burnout with self-esteem as mediator, fit with empirical data. Practical suggestion is, teachers should obtain social support, job satisfaction and interpersonal communication to avoid the burnout. Classification-JEL: A21, I21, I25 Keywords: Teacher Burnout, Social Support, Job Satisfaction, Interpersonal Communication and Self-esteem Journal: International Review of Management and Marketing Pages: 26-30 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7641/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7641/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: A.A.S.N Munasinghe Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Author-Name: D.T.K. Bernard Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Author-Name: H.M.U.S.R. Samarasinghe Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Author-Name: S.R.N. Gamhewa Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Author-Name: Sajith Sugathadasa Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Author-Name: T.C. Muthukumara Author-Workplace-Name: Sri Lanka Institute of Information Technology, Colombo, Sri Lanka. Title: The Impact of Celebrity’s Field of Expertise on Consumer Perception Abstract: The use of celebrity based endorsements in advertising has started receiving increased attention over the past few decades due to the glamour and the popularity added in promotions is one of the most salient aspects used in promoting a brand. A vast variety of celebrities, regardless of the respective field they belong to, have started endorsing number of brands and rarely fails in capturing the consumer attention. Although, attention and attraction based objectives are achieved via these celebrities, the need affecting the consumer perception remains vital as it aids in persuading the customers to convert their purchase intention to a purchase decision. However, the impact on consumer perception with regard to the endorsements by celebrities who does not have a relevance to the endorsed product is still a question to be probed in majority of the instances. Therefore, this study carried out with the intention of identifying the relationship between the celebrities field of expertise and consumer perception, takes up a quantitative approach with the application of chi-square test of independence in determining the association particularly with reference to the personal care product categories that exist in the Sri Lankan market. Classification-JEL: M3 Keywords: Consumer perception, Endorsements, Personal care product categories, source Journal: International Review of Management and Marketing Pages: 31-34 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7415/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7415/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Alex Zami Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi Y.A.I, Jakarta. Indonesia, Author-Name: Fransisca Anri Widyayani Author-Workplace-Name: Universitas Persada Indonesia Y.A.I,, Indonesia. Author-Name: Kasbuntoro Kasbuntoro Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi Kusuma Negara, Jakarta. Indonesia Title: Determinant of Job Satisfaction and Organization Citizenship Behavior in Dki Jakarta Hospital Government Abstract: The purpose of this research is to find out and to prove empirically whether Transformational Leadership and nursing workload to job satisfaction and its implications on organization citizenship behavior (OCB) nursing DKI Jakarta Hospital Government. To find answers to these questions, there were 7 hypothesis in this study: Transformational Leadership and nursing workload or entirely have an influence on the job satisfaction of nursing DKI Jakarta Hospital Government, as well as the style of Transformational Leadership, nursing workload and job satisfaction partially or entirely affect the organization citizenship behavior (OCB) of nursing DKI Jakarta Hospital Government. The research method was descriptive verification, with a total population of 731 nursing. Number of samples obtained by the method of estimation using rule of thumb with calculation of 5 x 43 = 215 respondents. Where as the research instrument used is observation, literature study and questionnaire. With questionnaire scoring using Likert scale 1 to 5. The analysis technique used was descriptive statistical analysis to describe the data collected without intending to create generally accepted conclusions or generalization. Descriptive analysis was performed using SPSS 22.00 program. The model used in this study was a model of causality or correlation effect. To test the hypothesis proposed in this study, the analysis technique used was Structural Equation Modeling (SEM), operated through LISREL 8.70 program. Based on the analysis, this study used Sub-Structural Equation of R2 0.44 or 44% and Structural Equation of R2 0.70 or 70%, while 30% is affected by other variables that were not explored in this research. Therefore, it was proven that the transformational leadership, nursing workload and job satisfaction significantly influenced partially or entirely organization citizenship behavior (OCB) of nursing DKI Jakarta Hospital Government. Classification-JEL: M12, M54, N75 Keywords: Transformasional Leadership, Nursing Workload, Job Satisfaction and Organization Citizenship Behavior Journal: International Review of Management and Marketing Pages: 35-39 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7658/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7658/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Hazriyanto Hazriyanto Author-Workplace-Name: STIE Galileo, Indonesia. Author-Name: Badaruddin Ibrahim Author-Workplace-Name: University Tun Hussein Onn Malaysia, Malaysia. Author-Name: Frangky Silitonga Author-Workplace-Name: Universitas Putera Batam, Indonesia Title: Organizational Commitment, Satisfaction and Performance of Lecturer (Model Regression by Gender of Man) Abstract: The lecturers are to be the most important thing in the Universities as an educational problem here. So many improvement that university did to improve the quality of the university. There are included by increasing job satisfaction, building commitment and improving performance where they are conserned by universities. The variables in this research are commitment, satisfaction and performance so they are based on the man gender. The type of methodoly is qualitative research where data analysis tool is analysed by SPSS statistical which uses some questioners. The Questiones is divided become 3 parts, they are 18 items for commitment, satisfaction is 12 items, and performance is 16 items. The result of sampling method is 53 lecturers at Putera Batam University in Riau Islands province of Indonesia. All of the sample is man that is a gender analysis.The results of the research is addressed that organizational commitment to a positive performance is not singnificant, job satisfaction to positive performance is significant, commitment and job satisfaction to the positive performance is significant. If the organizational commitment and job satisfaction are high so perfomance will be high, that is what to improve lecturers’ perfomance correlates with their commitments and satisfaction. For further reseach is need to be developed with a view of the woman. Classification-JEL: I23, J28, L2 Keywords: organization, commitment, satisfaction, performance, man, lecturers Journal: International Review of Management and Marketing Pages: 40-44 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7659/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7659/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Freddy Marilahimbilu Mgiba Author-Workplace-Name: University of the Witwatersrand, 1 Jan Smuts avenue, Braamfontein, Johannesburg, South Africa. Title: Integrating Five Theories in Pursuit of Marketing Success in Gamification Interventions: A Conceptual Paper Abstract: The study was motivated by the novelty of gamification and the possible impact of its growth in the marketing space. It synthesizes information gleaned from gamification literature, to isolate common themes in order to produce a set of researchable propositions that can in turn be quantitatively tested, and to link those common themes to well-known academic grounding theories in order to advance further understanding of the concept. The study was based on the review of available literature on gamification and on the five theories that are deemed relevant for better understating of the gamification industry, and concludes by giving a list of propositions and suggesting a research framework which shows the linkages between access to gamification technology, customization of technology, congruence between expectations of gamification instigators and users, communication between companies with gamified interventions and customers, the attractiveness of the gamification technology, and the feelings of reciprocity as perceived by customers. The proposed framework, in turn, shows how these variables are related to getting people motivated to adopt gamification as a marketing tool. As the study was based on available literature, it shares the limitations contained therein. Classification-JEL: L86; M3; M16 Keywords: Gamification, grounding theories, customization, motivation, congruence, reciprocity, attractiveness Journal: International Review of Management and Marketing Pages: 45-53 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7174/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7174/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-8 Template-Type: ReDIF-Article 1.0 Author-Name: Rahayu Endang Suryani Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Indonesia Author-Name: Herminda Herminda Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Indonesia Author-Name: Darmin Darmin Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Indonesia Title: Job Satisfaction and Citizenship Behavior of Employees of Private Universities in the Central Jakarta Region Abstract: The purpose of this research is to know and analyze job satisfaction factors and citizenship behavior of employees private university. The methods of this research are descriptive and causality methods. Problems of this research formulated in 7 hypotheses that SEM tests analysis with Lisrel 8.80 software and 214 respondents. The research finding is there is the positive and significances influence of the Organizational commitment and work-life balance simultaneously on job satisfaction, and there is the positive and significances influence of the Organization commitment, work-life balance, and job satisfaction simultaneously on behavior of organizational citizenship, wherever job satisfaction is the dominant variable to more influence on behavior of organizational citizenship. Advice managerial, to build behavior of organizational citizenship employees, in the future, management private university have to build job satisfaction through the working conditions of that supports. While to improve job satisfaction, management private university have to build Affective commitment and work-life balance trough Personal Life Enhancement of Work employees private university in Central Jakarta. Classification-JEL: M12, M54, N75 Keywords: organizational commitment, work-life balance, job satisfaction, organizational citizenship behavior. Journal: International Review of Management and Marketing Pages: 54-56 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7682/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7682/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-9 Template-Type: ReDIF-Article 1.0 Author-Name: Saed M. Rabayaa Author-Workplace-Name: Faculty of Education Sciences, Department of Primary Education, Al-Quds Open University, Palestine, Author-Name: Shaher M. Obaid Author-Workplace-Name: Faculty of Administrative and Economic Sciences, Department of Business Administration, Al-Quds Open University -Palestine. Title: The Impact of Knowledge Management by Technological Tools and Electronic-means on Academic Staff Performance in Palestinian Universities Abstract: This study aims to establish how the management of knowledge through technological and electronic means, impacts the performance of staff within Palestinian universities. Specifically, the study focusses on the West Bank area of Palestine, where 11 universities are located. A total of around 3000 individuals are employed by these universities, and of these, a total of 282 responded to the survey that was used to collect data. Analysis of this data has revealed a positive relationship between the independent and dependent variables that apply. This pattern suggests that the availability of technological and electronic devices does positively affect how staff within universities perform. The study discusses the implications of this and concludes that investment in tools would aid progress within the universities that were considered. Classification-JEL: M10, M19, I23 Keywords: Knowledge-Management; Technological-Tools & Electronic-Means, academic staff-performance. Journal: International Review of Management and Marketing Pages: 57-63 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7656/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7656/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Hani El-Chaarani Author-Workplace-Name: Faculty of Business Administration, Beirut Arab University, Lebanon Title: Determinants of Bank Liquidity in the Middle East Region Abstract: The objective of this study is to examine the determinants of bank liquidity in the Middle East region. It also aims to compare the liquidity levels of banking sectors between Middle Eastern countries. Two different liquidity measures, four bank specific factors and three macroeconomic factors have been manipulated by using the WLS regression on 183 banks from eight different countries during a period of three years (2014, 2015 and 2016). The research employed “loans-to-assets” and “loans-to-deposits” as proxies to measure the bank’s liquidity level. The bank specific factors include assets quality, performance level, capitalization ratio and bank size. The macro economic factors used in this study are economic growth, unemployment and inflation rates. The results indicate that Lebanese banks have the highest level of liquidity whereas Omani banks have the lowest level of liquidity. In addition, the study shows a decreasing of bank liquidity during 2016 in Middle Eastern countries. The additional analysis reveals the significant impacts of economic growth, assets quality, capital level and bank size on liquidity in the banking sector. Finally, the results reveal that larger banks have to monitor their liquidity risks by controlling the level of provided loans and, they recommend central banks keep an eye on equity ratio and non-performing percentage of loans especially during economic growth. Classification-JEL: G21, J6 Keywords: Liquidity, banks, capital structure, performance, economic growth, unemployment, inflation. Journal: International Review of Management and Marketing Pages: 64-75 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7742/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7742/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Nasser Abuzaid Author-Workplace-Name: Department of Business Administration, Mutah University, Jordan, Author-Name: Noor Al-Ma’aitah Author-Workplace-Name: Department of Business Administration, Mutah University, Jordan, Author-Name: Yazan Emnawer Al-Haraisa Author-Workplace-Name: Department of Business Administration, Tafila Technical University, Jordan. Author-Name: Khalaf Ibrahim Al-Tarawneh Author-Workplace-Name: Department of Business Administration, Mutah University, Jordan, Title: Examining the Impact of Transformational Leadership on the Strategic Decisions Effectiveness of Jordanian Microfinance Companies Abstract: This study aims to investigate the effect of transformational leadership on strategic decisions effectiveness. A survey method was employed for the collection of data from Microfinance companies of Jordan. The data were analyzed using Multiple Regression technique to empirically test the study hypothesis. The results demonstrate that transformational leadership positively affects strategic decisions effectiveness. Organizations should invest more to build transformational leadership capability for their managers, and provide them with adequate training programs in different aspects of transformational leadership. In addition, if these organizations are aiming to enhance strategic decisions effectiveness, they should focus on attracting and hiring managers that have a transformational leadership attributes. Moreover, they should also take into consideration the other factors like the ability to create managerial acceptance to decisions, generate new ideas, and provide innovative alternatives and choices for the enhancement of strategic decisions effectiveness. However, the current study, compared to the existing literature, contributes to the impact of transformational leadership on strategic decisions effectiveness, especially in Jordan’s business settings. Classification-JEL: M1 Keywords: Transformational Leadership; Strategic Decisions Effectiveness; Microfinance Companies. Journal: International Review of Management and Marketing Pages: 76-83 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7562/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7562/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Jerwin B. Tubay Author-Workplace-Name: De La Salle University, Manila, Philippines Title: The Role of Job Satisfaction and Organizational Commitment on Turnover Intentions of Accounting Professionals in Big 3 Auditing Firms in the Philippines with Moderating Effect of Leader-member Exchange Abstract: The main purpose of this paper is to determine whether job satisfaction, both intrinsic and extrinsic; as well as organizational commitment, both affective, continuance and normative; would predict the turnover intention of Certified Public Accountants working in Big 3 auditing firms in the Philippines. The effect are also studied whether it will be moderated by leader-member exchange. The impact of the predictors were determined using multiple regression and moderated multiple regression was used to test the moderating effects. The results showed that only extrinsic job satisfaction has a significant negative effect on turnover intentions. Leader-member exchange on the other hand moderated the effect of normative commitment and continuance commitment on turnover intentions. Recommendations based on the conclusion as well as the limitations of the study were also discussed. Classification-JEL: M1, M4, M5 Keywords: Turnover intention; Job satisfaction; Organizational commitment; Accounting firms Journal: International Review of Management and Marketing Pages: 84-88 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7632/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7632/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-13 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulkadir Abdulrashid Rafindadi Author-Workplace-Name: Department of Accounting, Faculty of management Sciences, Usmanu Danfodiyo University, Sokoto, Nigeria Author-Name: Zakariyah Aliyu Olanrewaju Author-Workplace-Name: Department of Accounting, Faculty of management Sciences, Usmanu Danfodiyo University, Sokoto, Nigeria Title: Internal Control System, Sustainable Management and Service Delivery of NGO’s in Nigeria: An Empirical Analysis Abstract: This study examines how internal control system affects goal attainment and sustainable management in non-governmental organizations (NGOs). Data was collected from primary source through the administration of 352 copies of questionnaires and to the respondents were selected through multistage sampling techniques from forty-four sample NGOs in North-West Nigeria. Data retrieved from the survey were analysed using descriptive and inferential statistics through mean, standard deviation, correlation matrix and multiple regression using SPSS version 23. Major findings from this study revealed that a 1% change in the standardized regression coefficient will result to a 1% increase in sustainability of services in NGOs. Impliedly, a unit increase in any of the predictor variables used in the study will results in the corresponding increase in sustainability of services in NGOs. Following to this development, it is possible to argue and conclude that, any observed variations in the sustainability of NGOs in terms of efficient management and good service delivery are seemingly caused by the good or bad of that NGOs established internal control system. The study also discovered how the failure of government to participate actively in generating counterpart funding and poor attitude towards strengthening of the sustainability of services, results in poor service delivery to the targeted beneficiaries. As a result of these findings, it is recommended that government should support interventions actively through the provision of counterpart funding and by enforcing those policies that will be impactful in strengthening the activities of NGOs as clearly outlined in the study. Classification-JEL: C31, C42, L31, L78, L78 Keywords: Internal control system, NGOs, Goal attainment, sustainable management. Cross sectional models, survey methods. Journal: International Review of Management and Marketing Pages: 89-103 Volume: 9 Issue: 2 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7773/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7773/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-02-14 Template-Type: ReDIF-Article 1.0 Author-Name: Hamsani Hamsani Author-Workplace-Name: Economic Faculty, Bangka Belitung University, Indonesia Author-Name: Devi Valeriani Author-Workplace-Name: Economic Faculty, Bangka Belitung University, Indonesia Author-Name: Nizwan Zukhri Author-Workplace-Name: Economic Faculty, Bangka Belitung University, Indonesia Title: Work Status, Satisfaction and Organizational Citizenship Behavior: A Case Study on Bangka Islamic Bank, Province of Bangka Belitung Abstract: Permanent employees and contract employees plays an important role in the company. Therefore, every company must keep and maintain all the employees in order to be able to contribute as expected by the company. Good employees are not only able to do their duties and responsibilities, but willingly able to demonstrate an attitude beyond their duties and responsibilities as a form of sympathy to colleagues and companies. Attitude shown by employees voluntarily, without coercion and not related to salary or reward system, better known as organizational citizenship behavior (OCB). In the face of increasingly fierce competition, especially the banking sector, which is closely related to the ability of employees serving customers, OCB attitude that employees are needed to win the competition. But not easy to create the attitude of OCB employees. Many factors affect the attitude of OCB, such as work status and level of employee satisfaction. The purpose of this article to examine whether work status (permanent and contract) have a different level of satisfaction? Is there any difference OCB attitude shown by employees permanent and contract? Whether employee satisfaction has significant positive effect on the attitudes of employees OCB? Especially social satisfaction, extrinsic satisfaction (ES), and intrinsic satisfaction (IS). By using the 49 employees (30 permanent and 19 contract), Islamic Bank of Bangka, using descriptive quantitative analysis, the results showed that there was no difference in satisfaction and OCB attitudes among permanents employees and contract. Regression results indicate that social satisfaction and ES has a positive relationship to the attitude of OCB employees but not significant because P > 0.05 (respectively 0.075 and 0.07). IS showed a negative and significant relationship to the OCB (P < 0.05 level). However the results of ANOVA test, the all of employees satisfaction (social satisfaction, ES, IS) has a positive and significant relationship to the OCB, P < 0.05 level (0.029). Classification-JEL: D23, J28, J62 Keywords: Work Status, Social Satisfaction, Extrinsic Satisfaction, Intrinsic Satisfaction, Organizational Citizenship Behavior Journal: International Review of Management and Marketing Pages: 1-8 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7838/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7838/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Lamia Kalai Author-Workplace-Name: Department of Finance, University of Tunis El Manar, Tunis, Tunisia, Author-Name: Yosr Sbais Author-Workplace-Name: Department of Finance, University of Carthage, Tunis, Tunisia Title: The Impact of Corporate Social Responsibility Disclosure in Terms of Quantity and Quality on the Financial Performance of Companies in Tunisia Abstract: This article aims to study the relationship between the disclosure of CSR and the financial performance of Tunisian companies. Two measures are used to determine the CSR disclosure index: the first in terms of quantity is based on an unweighted approach from the Cooke (1991) study and the second in terms of quality is based on a system weighting of the qualitative characteristics of the information, referring to the voluntary declarations, in the annual reports of a sample of listed companies. The empirical results reveal that the amount of CSR disclosure has a positive effect on the financial performance of companies regardless of their size, their risk and debt levels, this allows us to show that the stakeholders generally give their trust to companies that have socially responsible behavior and a regular disclosure system. The results also show that the quality of CSR disclosure has a positive effect on the financial performance of companies as measured by economic, financial or stock market profitability. Classification-JEL: G32, C12 Keywords: Social Responsibility, Financial Performance, Economic Profitability, Return on Equity Journal: International Review of Management and Marketing Pages: 9-18 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7573/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7573/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Hani El-Chaarani Author-Workplace-Name: Faculty of Business Administration, Beirut Arab University, Lebanon Author-Name: Zouhour El-Abiad Author-Workplace-Name: Faculty of Economic Sciences and Business Administration, Lebanese University, Lebanon. Title: Exploring the Financial Dimensions of Lebanese SMEs: Comparative Study between Family and Non-family Business Abstract: This study investigates the financial dimensions of family and non-family SMEs in Lebanon from 2005 to 2016. Based on 81 family SMEs and 45 non-family SMEs, the results reveal that family SMEs have outperform the non-family SMEs during economical and political instability period. In addition, the results show that family SMEs rely on long term debts more than non-family SMEs. Oppositely to non-family SMEs, when the level of risk increased with local and regional instability in the period between 2005 and 2011, the results reveal that family SMEs enhanced their needs of financial resources by developing their long term debts and lowering their short term debts. Finally, the results show that family SMEs have more capacity than non-family SMEs to preserve their performance and increase their effort by selecting an overinvesting strategy during instability periods. Classification-JEL: G3, G24 Keywords: Family firms, SMEs, Financial strategy, Capital structure, Investment Journal: International Review of Management and Marketing Pages: 19-30 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7976/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7976/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Hala M.Y. Diebes Author-Workplace-Name: Master Student, Graduate Study, Arab American University, Palestine, Author-Name: Raed A.M. Iriqat Author-Workplace-Name: Department of Business Administration, Faculty of Administrative and Financial Sciences, Arab American University, P. O. BOX 240, Jenin-West Bank, Palestine Title: Social Media as a Strategic Marketing Communication Tool in Palestinian Mobile Telecom Companies - Business to Customers Relationship Perspective Abstract: The aim of the research is to identifying the role of social media in building customer relationships; the study also aims at using social media as a strategic marketing tool for telecom companies. The researcher used Jawwal as a case study in the aspect of: (brand awareness, knowledge of services and products, and intention to purchase).Through a quantitative approach by designing a survey questionnaire as a tool of collecting data. The sample included (432) of Jawwal Customer’s Mobile Telecom Company in Palestine that used different social media platforms. Results showed that social media affect building customer relationship and its elements: (Brand awareness, knowledge, and intention to buy). The most important recommendation of this research is: To utilize the use of social media in marketing communication mixes strategies for telecom mobile companies, because they have a major role and influence in building customer relationships. Classification-JEL: M300, M310 Keywords: Social Media, B2C-Relationsip, Brand Awareness, Knowledge and Purchase Intention. Journal: International Review of Management and Marketing Pages: 31-40 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7714/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7714/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Muhartini Salim Author-Workplace-Name: Fakultas of Economic and Business University of Bengkulu, Indonesia Author-Name: Lizar Alfansi Author-Workplace-Name: Fakultas of Economic and Business University of Bengkulu, Indonesia Author-Name: Effed Darta Author-Workplace-Name: Fakultas of Economic and Business University of Bengkulu, Indonesia Author-Name: Sularsih Anggarawati Author-Workplace-Name: Fakultas of Economic and Business University of Bengkulu, Indonesia Author-Name: Armelly Amin Author-Workplace-Name: Fakultas of Economic and Business University of Bengkulu, Indonesia Title: Indonesian Millenials Online Shopping Behavior Abstract: The aims of this study were to investigate: (1) Perceived risk by consumers influencing on consumer online shopping intention. (2) Consumers trust influencing consumers’ online shopping Intention. (3) The difference between hedonistic shopping motivation and utilitarian shopping motivation as moderation of the influence of perceived risk by consumers in online shopping intentions. Between hedonistic and utilitarian shopping motivation which variable is the stronger? (4) The difference between hedonistic shopping motivation and utilitarian shopping motivation as moderation of the influence of consumer trust in online purchase intentions. Between hedonistic and utilitarian shopping motivation which variable is the stronger? The data in this study is obtained from a questionnare distributed to 210 responden. The method used in sampling is purposive sampling addressed to the whole millennial generation in Indonesia who have had online shopping respondents. The method through the partial least squares (PLS) program, SmartPLS2.0 and t test. The results showed that perceived risk of consumers has a negative effect on shopping intention, and consumer trust has a positive effect on shopping intention. Futher the hedonistic shopping motivation is the stronger variable than utilitarian shopping motivation. Classification-JEL: M, M0, M31 Keywords: Shopping Intention, Perceived Risk, Trust, Hedonistic shopping motivation, Utilitarian shopping motivation. Journal: International Review of Management and Marketing Pages: 41-48 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7684/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7684/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulkadir Abdulrashid Rafindadi Author-Workplace-Name: Department of Accounting, Faculty of management Sciences, Usmanu Danfodiyo University, Sokoto, Nigeria. Author-Name: Zakariyah Aliyu Olanrewaju Author-Workplace-Name: Department of Accounting, Faculty of management Sciences, Usmanu Danfodiyo University, Sokoto, Nigeria. Title: The Impact of Internal Control System on the Financial Accountability of Non-Governmental organisations in Nigeria: Evidence from the Structural Equation Modelling Abstract: This study examines the impact of internal control system on financial accountability of NGOs in Nigeria. Data was collected from primary source through the administration of three hundred and fifty-two (352) questionnaires distributed to the respondents that were selected through multi-stage sampling techniques of forty-four different NGOs in North-Western Nigeria. Data retrieved from the survey were analysed using multiple regressions analysis and the PLS in bound Structural Equation Modelling technique. The findings of the study revealed how internal control system is found to be having the significant potencies of enhancing or derailing the quality of services rendered by the NGOs and has the combined effects of predicting proper accountability in NGOs, taking all factors constant. In addition to the foregoing, the study discovered how a 1% decrease in risk assessment results to 0.155 increases in proper accountability in NGOs and vice versa. Failure of government to provide NGO regulatory laws and agencies or boards as well as the inactive participation of government in generating counterpart funding, poor attitude towards strengthening and sustainability of services often times result to poor service delivery to the targeted beneficiaries. As a result of these findings, it is recommended that government should support NGO intervention actively through the provision of counterpart funding, making policies that will be impactful in strengthening the activities of NGOs. The study also discovered that NGOs need to prioritize employees’ welfare and development as they are the agents of change. Additionally, donors and funding agencies should strengthen their evaluation processes more through periodic audit and on spot assessment in a bid to strengthen financial performance reporting. Classification-JEL: L31, L78, I31, C42 Keywords: Internal control system, NGOs, proper accountability, Staff Welfare, Cross sectional models, PLS-SEM. Journal: International Review of Management and Marketing Pages: 49-63 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7909/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7909/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Nana Trusnawati Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia, Author-Name: Nursiti Nursiti Author-Workplace-Name: STIE YAI, Jakarta, Indonesia, Author-Name: Dovina Navanti Author-Workplace-Name: Universitas Bhayangkara Jakarta Raya, Indonesia Title: Pertamina Energy Marketing Strategy and its Effect on Environment Performance Abstract: The purpose of this study is to explore whether the Pertamina Energy marketing strategy has a positive effect on environment performance. In addition, we also verify whether Pertamina Energy marketing strategy was seen from IFAS and EFAS analysis, so we could find out the competitive position of the Pertamina Energy. The methods of this study are mix methods. A SWOT analysis was the main method used for qualitative in this study and path analysis for quantitative methods. The empirical data were obtained from the Pertamina Energy Marketing Strategy Survey (PEMSS). Regarding the research results, in addition to Pertamina Energy marketing strategy proved to have a positive and significant effect on environment performance, Marketing Strategy Implications on Pertamina Energy based on indicators that are the strengths and opportunities of Pertamina Energy in the future, then an adequately applied marketing strategy is an intensive strategy with market penetration that is marketing to a wider market. Classification-JEL: Keywords: Pertamina Energy , Marketing Strategy, IFAS, EFAS, environment performance. Journal: International Review of Management and Marketing Pages: 64-68 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8024/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8024/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Utin Nina Hermina Author-Workplace-Name: Politeknik Negeri Pontianak. Indonesia, Author-Name: Sri Yanthy Yosepha Author-Workplace-Name: Universitas Dirgantara Marsekal Suryadarma. Indonesia. Title: The Model of Employee Performance Abstract: The purpose of this study was to determine the leadership style, motivation, work discipline and employee performance at PT. Trakindo Utama Pontianak and the influence of leadership, motivation and work discipline styles on employee performance both simultaneously and partially. The research method used is survey research method. The type of data / information used is primary data with data collection techniques by observation, questionnaire and literature study. The research population is all employees of PT. Trakindo Utama Pontianak is 50 people. Sampling technique is census method. The analytical tool used was with the help of SPSS Data analysis techniques were carried out using path analysis approach, correlation test, determination test, simultaneous test and partial test. Findings from the results of this study are leadership style, motivation, work discipline and employee performance of PT. Trakindo Utama Pontianak is in a pretty good category, so it still needs attention, improvement and improvement. Simultaneously the influence of leadership style, motivation and work discipline has a significant effect on employee performance. Partially only work discipline has a positive and significant effect on employee performance, while leadership and motivation styles do not significantly influence employee performance, but have a positive impact on employee performance. Work discipline has the greatest influence on employee performance. Classification-JEL: M12, M54, N75 Keywords: leadership style, motivation, work discipline, employee performance. Journal: International Review of Management and Marketing Pages: 69-73 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8025/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8025/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Suhail Ajina Author-Workplace-Name: Department of Marketing, College of Business Administration, Prince Sattam bin Abdulaziz University, Alkharj, Saudi Arabia. Title: The Role of Social Media Engagement in Influencing Customer Loyalty in Saudi Banking Industry Abstract: Social media has gained significant popularity in the modern era, as people are spending an increasing amount of time over platforms like Facebook, Twitter and Instagram. This has instigated the organizations to amend their marketing communication techniques and to invest in the development of activities which may engage the customers. The aim of this research paper is to determine the role of social media engagement in influencing the customer loyalty from the perspective of the banking sector of Saudi Arabia. In order to ascertain this role, a combination of quantitative and qualitative methods has been employed in order to obtain relevant data and to come up with the conclusions. The regression analysis and the in-depth analysis of the qualitative data have established that the use of social media engagement has influenced the customers’ loyalty in the banking sector. Therefore, banks should further focus on the social media in enhancing the customers’ loyalty. Moreover, qualitative analysis suggests that customer loyalty gives strength to the financial position of the banks. Classification-JEL: G21, L82 Keywords: Social media; customers’ loyalty; Banking sector Journal: International Review of Management and Marketing Pages: 87-92 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8060/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8060/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: Slamet Riyadi Author-Workplace-Name: Faculty of Economic and Business, Universitas 17 Agustus 1945 Surabaya, East Java, Indonesia Title: The Influence of Job Satisfaction, Work Environment, Individual Characteristics and Compensation toward Job Stress and Employee Performance Abstract: This study aims to reveal and to analyze the influence of Job Satisfaction, Work Environment, Individual Characteristics andCompensation toward Job Stress and Employee Performance of Minerals & Metals Manufacturing Sector in East Kalimantan. The sample is drawn from members of 120 Minerals & Metals Manufacturing Sector companies which represented by 1 employee whose position as a manager. Data processing uses SEM (Structural Equation Modeling) which obtained 7 acceptable hypotheses and 2 rejected hypotheses.7 accepted hypotheses are: 1). Job satisfaction significantly and negatively relates to job stress. 2).work environment significantly and negatively relatesto job stress. 3) Individual characteristic significantly and negatively relates to job stress. 4). Compensation significantly and negatively relates to job stress. 5). Job satisfaction significantly and positivelyinfluencesemployee performance. 6). Compensation positively and significantlyinfluencesthe employee performance. 7). Job stress negatively and significantly influences the employee performance. Furthermore, the two rejected hypotheses are: 1). the work environment is not a significant influence on employee performance. 2) Individual characteristics do not significantly affect the employee performance. Classification-JEL: I12, J33, M54 Keywords: Job Satisfaction, Work Environment, Individual Characteristics, Compensation, Job Stress and Employee Performance. Journal: International Review of Management and Marketing Pages: 93-99 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/6920/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/6920/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Shakib Hossain Author-Workplace-Name: Department of Business Administration, East West University, Dhaka, Bangladesh Author-Name: Sara Bintey Kabir Author-Workplace-Name: Department of Business Administration, East West University, Dhaka, Bangladesh Author-Name: Nafisa Mahbub Author-Workplace-Name: Department of Business Administration, East West University, Dhaka, Bangladesh Title: Competitive Strategies and Organizational Performance: Determining the Influential Factor Conquer Over the Rivals in the Food Industry of Bangladesh Abstract: An organization always faces the multifarious challenges like technological evolution, volatile and rigorous demand transformation, economic shifting, and strategic dilemma from its counterpart. Competitive advantages over its counterpart require a massive and propitious strategic direction that surely accomplishing the ultimate desire objectives of an individual organization. This study is mainly incorporated with the different competitive strategies and recognizes how these strategies influence over the organizational performances especial concentration on the food industry in Bangladesh. For identifying the substantial and commensurate circumstance in the food industry a simple random sampling method was used with a sample size of 1025 from the 15 different food manufacturing company. With the concentration of this rigorous work it was observed that competitive strategy has strengthened the organizational performance in the food industry and also noted that cost leadership strategy comparatively propound strategy that helps the firm to consolidate its market share and accelerate its market superiority. Classification-JEL: L16, L22, M30 Keywords: Competitive advantages, Cost leadership, differentiation strategy, focus strategy, corporate growth strategy, simple random sampling. Journal: International Review of Management and Marketing Pages: 100-105 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8109/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8109/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Afriapollo Syafarudin Author-Workplace-Name: Lecturer of Faculty of Economic Management, University Mercubuana, Jakarta, Indonesia Author-Name: Bambang Mulyana Author-Workplace-Name: Lecturer of Faculty of Economic Management, University Mercubuana, Jakarta, Indonesia Title: Formulation Strategy of PT. Bandara Internasional Jawa Barat Bandung Indonesia, Kertajati in Business Aerocity (Aerotropolis) Abstract: Aerotropolis is a city airport development concept, or commonly called "Airport City". The concept of Aerotropolis is a new concept in the world transport industry where the Airport has shifted from transportation center to a multifunctional aero metropolis. The development of an international airport can be a trigger for business development as well as the surrounding urban areas. The airport city serves not only as a performance index of a State in development but also plays a role as a driver of national industry and the gateway to economic globalization. Through library reviews, secondary data analysis and interviews with focus groups and experts, this paper explores the development features, operating strategies and competitive advantages of the Aerogity Business concept at Kertajati International Airport. This research proposes the formulation of strategy based on resource-based approach and also using approach of strategy formulation of Wheelen and Hunger model in which there is analysis of external factor evaluation, internal factor evaluation, then determining strategic direction by using TOWS matrix. Case study at Kertajati International Airport which carries Aerotropolis concept in accordance with master plan of Airport development. The proposed strategic plan is expected to provide a systematic referral of operations for PT. BIJB as the International Airport Company Kertajati as well as Aerocity Business Company, but it is also expected to inspire for new research in the framework of study for the development of Airport City in Indonesia. Classification-JEL: L1 Keywords: Aerocity, Swot analysis, Strategy formulation, Development and Evaluation Journal: International Review of Management and Marketing Pages: 106-111 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8113/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8113/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Aris Setiyani Author-Workplace-Name: Doctoral Management, Mercu Buana University, Jakarta, Indonesia Author-Name: Djumarno Djumarno Author-Workplace-Name: Doctoral Management, Mercu Buana University, Jakarta, Indonesia Author-Name: Setyo Riyanto Author-Workplace-Name: Doctoral Management, Mercu Buana University, Jakarta, Indonesia Author-Name: Lenny Ch. Nawangsari Author-Workplace-Name: Doctoral Management, Mercu Buana University, Jakarta, Indonesia Title: The Effect of Work Environment on Flexible Working Hours, Employee Engagement and Employee Motivation Abstract: Employee engagement is one of the concentrations of the human resources department. Many programs are run to increase employee engagement value from year to year. This study aims to analyze the influence of work environment and flexible working hours on employee engagement with employee motivation as an intervening variable. The respondents of this study focus on millenials supervisor up from manufacture and service company in Java Island, Indonesia. The type of research used is quantitative with survey method. Research respondents were 110 people and the data were analyzed using SEM-AMOS (Structural Equation Model - Analysis of Moment Structures). The results show that there is an influence of work life balance and flexible working hours on employee engagement. We also used Sobel test to see that employee motivation have a function as a mediating or not in this study. According to the results, employee motivation has the effect of mediating between work environment and flexible working hours on employee engagement. Classification-JEL: J5, J81 Keywords: Work Environment, Flexible Working Hours, Employee Engagement, Employee Motivation, Manufacture Journal: International Review of Management and Marketing Pages: 112-116 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8114/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8114/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Darman Mappangara Author-Workplace-Name: PT Industri Telekomunikasi Indonesia (Persero), Indonesia, Author-Name: Dwi Kartini Author-Workplace-Name: Fakultas Ekonomi, Universitas Padjajaran, Bandung, Indonesia. Title: The Competitive Determinants Strategy and its Impact on Competitive Advantage (Study of Solar Panel Industry in Indonesia) Abstract: Several studies have reviewed New-Renewable Energy management, but very few studies focus on the study of Competitive Strategies and Competitive Advantages in the business of Renewable Photovoltaic Energy production. This study tries to fill the gap of the literature. This study uses the Structural Equation Modelling approach to data collected through questionnaires. Observations were made on the Directors who work in the company that focus on the management of Renewable Energy Photovoltaic in Indonesia. The results show that the development of competitive strategy is not influenced by external factors of the company. External factors also have no effect on competitive advantage either directly or indirectly. However, Product innovation plays a role in the formation of competitive strategies, and indirectly influences competitive advantage of Renewable Energy management company in Indonesia. Classification-JEL: L1, Q42 Keywords: Competitive Strategy, Competitive Advantage, Renewable energy management Journal: International Review of Management and Marketing Pages: 117-126 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8115/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8115/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-14 Template-Type: ReDIF-Article 1.0 Author-Name: Mansur Chadi Mursid Author-Workplace-Name: Department Management Science, Faculty of Economics and Business, Universitas Jenderal Soedirman, Indonesia. Author-Name: Suliyanto Suliyanto Author-Workplace-Name: Department Management Science, Faculty of Economics and Business, Universitas Jenderal Soedirman, Indonesia. Author-Name: Rahab Rahab Author-Workplace-Name: Department Management Science, Faculty of Economics and Business, Universitas Jenderal Soedirman, Indonesia. Title: Value of Innovation and Marketing Performance Abstract: The purpose of this paper is to analyze value of innovation as the role mediating in the relationship between NPD Innovation and NPD Performance. We proposed value of innovation basis on shariah as mediating role in this study developed from diffusion of innovations theory. The questionnaires will be given to only the managers of the board of shariah micro finance in Pekalongan and Banyumas, Indonesia with total 171 responden from 27 LKMS (Baitul Maal wa Tamwil, Baitul Tamwil, Kospin Jasa Shariah, and KSPP Shariah). Value of innovation basis on shariah significantly affect to marketing performance. Research limited in first order, future research can examined in second order research. LKMS adapted value of innovation basis on shariah to get product launch easily. Value of innovation basis on shariah as the new variable and theory concept. Indirect, NPD Innovation positive significantly affect to marketing performance with value of innovation basis on shariah and product launch success are as mediating role. Classification-JEL: A11, C01, L19 Keywords: service dominant logic, Islamic religiosity, value of innovation, shariah values, Islamic marketing. Journal: International Review of Management and Marketing Pages: 127-133 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7761/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7761/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-15 Template-Type: ReDIF-Article 1.0 Author-Name: Grzegorz Zimon Author-Workplace-Name: Department of Finance, Banking and Accounting, Rzeszow University of Technology, Al. Powstancow Warszawy 12, Rzeszow 35-959, Poland. Title: An Analysis of the Financial Situation of Central Units of Group Purchasing Organizations Abstract: Small enterprises start to cooperate with each other in order to improve their financial situation. They combine to create various types of multi-entity organizations such as group purchasing organizations (GPOs). This is to provide enterprises with an improved financial performance and operational safety in the market. In general, enterprises operating within GPOs are managed by a specially created company which can be defined as a central unit. It is responsible for the flow of supplies, cash, information on the producer - company line. In order such transactions could be carried out efficiently, the central unit must have a stable financial position. The aim of the article is to assess the financial situation of central units of selected purchasing groups. The research conducted showed that the central units had a stable financial situation. Their activity is profitable. The only disadvantage that can be observed is low financial liquidity. For the safe operation of the central units, it is necessary to maintain a faster rotation of receivables in days from the rotation of liabilities towards suppliers on days. This will allow the purchasing group's central unit to function safely in the market Classification-JEL: G30; G33; L15 Keywords: s central unit, group purchasing organizations, financial situation Journal: International Review of Management and Marketing Pages: 134-137 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8061/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8061/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-16 Template-Type: ReDIF-Article 1.0 Author-Name: Thi Thu Huong Nguyen Author-Workplace-Name: School of Business Administration, Hunan University, Changsha, 410082, PR China, Author-Name: Zhi Yang Author-Workplace-Name: School of Business Administration, Hunan University, Changsha, 410082, PR China, Author-Name: Thi Thuy Nga Nguyen Author-Workplace-Name: School of Business Administration, Hunan University, Changsha, 410082, PR China, Author-Name: Cao Thi Thanh Author-Workplace-Name: Faculty of Business Administration, Hanoi University of Industry, Hanoi, 100000, Vietnam. Title: Theory of Planned Behavior Approach to Understand the Influence of Green Perceived Risk on Consumers' Green Product Purchase Intentions in an Emerging Country Abstract: Green products are increasingly prevalent in developing countries, however consumers are sometimes perceive their green purchasing decision as risky. The major problem seems to be linked to the greenwashing cases. Despite the fact that, up to now there still have no quantitative paper studying how consumers make judgments and decisions in relation to these risks. This paper applies the theory of planned behavior (TPB) to develop research framework under the circumstance of the green vegetable consumption in Vietnam as a whole in terms of green perceived risk. The present study focuses on 455 Vietnamese consumers who have been working and have experience buying green vegetable. The Exploratory factor analysis (EFA) technique and the Confirmatory factor analysis (CFA) were performed using IBM SPSS and AMOS 23 software. Testing the hypotheses and a structural equation modeling (SEM) method were conducted. This research finds out the answer for the questions of how green perceived risk affects consumer's green purchase intentions under the circumstance of an emerging country. Supported the TPB model this paper provides better predictive power of the nexus between intentions and actual behaviors. Finally, this research provides some useful implications for corporates in the marketing strategy development in accordance with environmental trend. Classification-JEL: C12, L66, M3. Keywords: Green Perceived Risk, Theory of Planned Behavior, Green Purchase Intentions. Journal: International Review of Management and Marketing Pages: 138-147 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7877/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7877/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-17 Template-Type: ReDIF-Article 1.0 Author-Name: Mahmoud Yasin Author-Workplace-Name: Department of Marketing, Arab American University, Palestine, Jenin, Author-Name: Lucía Porcu Author-Workplace-Name: Department of Marketing and Market Research, University of Granada, Spain Author-Name: Francisco Liébana-Cabanillas Author-Workplace-Name: Department of Marketing and Market Research, University of Granada, Spain Title: Determinants of Intention to Forward Online Company-generated Content via Facebook Abstract: The aim of the present study is to analyze consumer intention to forward online company-generated content (CGC) from the retail banking sector via Facebook, the leading social network, based on a) the mediating effect of attitude to forwarding online CGC on the relationship between brand experience and the intention to forward online CGC and b) the mediating effect of Facebook perceived usefulness on the influence of subjective norms and source trustworthiness on the intention to forward online CGC. A sample of 404 users was recruited, and data collected by means of questionnaires distributed via email and personal interviews. The dataset obtained was analyzed using Structural Equation Modeling. The findings demonstrate the mediating effect of attitude as the main antecedent of intention to forward online CGC. Relevant scholarly and managerial implications are drawn for financial entities and the agencies that provide them with corporate and marketing communications services. Classification-JEL: M15, M31, C12 Keywords: Company-generated content; brand experience; trustworthiness; subjective norms; perceived usefulness Journal: International Review of Management and Marketing Pages: 148-157 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7988/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7988/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-18 Template-Type: ReDIF-Article 1.0 Author-Name: Lim Soon Chow Author-Workplace-Name: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia. Author-Name: Gengeswari Krishnapillai Author-Workplace-Name: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia. Author-Name: Chong Yee Lee Author-Workplace-Name: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia. Title: Navigating Dining Satisfaction by Understanding Diner Hygiene Expectation and Experience Abstract: Indian Muslim eateries are a prominent part of Malaysian food culture and gastronomic tourism. However, according to the local the news, these eateries are plagued with negative hygienic issues. As this could endanger the diner’s overall health and well-being, it is a serious concern. Therefore, this study posits hygiene expectation and hygiene experience as the primary determinants of diner satisfaction. Expectation Disconfirmation Theory was used as a theoretical base for this study, as it allows the researcher to postulate the interaction between expectation and experience and its effect on issues concerning hygienic food service. The body of knowledge and ethical practice of Halal food literacy contributed by this study will benefit food operators that are interested in consumer dining satisfaction from a hygiene perspective. Classification-JEL: L66, L83 Keywords: Dining Satisfaction, Expectation, Experience, Hygiene Journal: International Review of Management and Marketing Pages: 158-165 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7871/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7871/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-19 Template-Type: ReDIF-Article 1.0 Author-Name: Joko Triraharjo Author-Workplace-Name: Doctoral Management, Mercu Buana University, Meruya Selatan, Jakarta, Indonesia Author-Name: Havidz Aima Author-Workplace-Name: Doctoral Management, Mercu Buana University, Meruya Selatan, Jakarta, Indonesia Author-Name: Achmad Sutawijaya Author-Workplace-Name: Doctoral Management, Mercu Buana University, Meruya Selatan, Jakarta, Indonesia Title: The Effect of Servant Leadership and Breakthrough Leadership on Organization Performance with Employee Satisfaction as Intervening Variable at IDX-listed (Indonesia Stock Exchange) Coal Mining Companies in Indonesia Abstract: Indonesia is the third largest coal producer in the world. Indonesia's total coal production in 2018 is 528 million tons. Of this amount, 320 million tons are produced by coal mining companies listed on the Indonesia Stock Exchange. Among these coal mining companies, there are large performance gaps between each other, both in terms of financial performance and production achievement. Their performance is hypothesized to be influenced by leadership style. The purpose of this study was to analyze the influence of servant leadership and breakthrough leadership on organizational performance with employee satisfaction as an intervening variable in coal mining companies listed on the Indonesia Stock Exchange. Respondents from this study were 12 coal mining companies listed on the IDX in Indonesia. The type of research used is quantitative methods. The research respondents were 113 people in the position of supervisors to directors. Data were analyzed using the Structural Equation Model (SEM - AMOS). The results showed that servant leadership did not have a positive impact on employee satisfaction but had a positive impact on organizational performance, while Breakthrough Leadership had a positive impact on employee satisfaction but did not have a positive impact on organizational performance. Employee satisfaction has a positive and significant impact on organizational performance but does not mediate organizational performance. Novelty from this research is about breakthrough leadership. Classification-JEL: L1, L2 Keywords: Servant Leadership, Breakthrough Leadership, Employee Satisfaction, Organizational Performance. Journal: International Review of Management and Marketing Pages: 166-172 Volume: 9 Issue: 3 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8159/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8159/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-03-20 Template-Type: ReDIF-Article 1.0 Author-Name: Agustinus Nugroho Author-Workplace-Name: Department of Hospitality Business, Faculty of Tourism, Ciputra University, Surabaya, Indonesia, Author-Name: Adrie Oktavio Author-Workplace-Name: Department of Hospitality Business, Faculty of Tourism, Ciputra University, Surabaya, Indonesia, Author-Name: Endo Wijaya Kartika Author-Workplace-Name: Department of Management Faculty of Business and Economics, Petra Christian University, Surabaya, Indonesia. Title: Salesperson Deviant Behavior in Indonesian Restaurant Service Attendants Abstract: Workplace deviance has emerged into a well-researched construct within these past 10 years. The purpose of this study is to explain the relationship between abusive supervision and salesperson deviant behavior, moderated by negative reciprocity beliefs (NRB). The respondents were 150 full time service attendants, in the sense that their job description includes dealing with customers and selling menu to the customers. This produces a certain deviant behavior related to the customers. The data was processed using Hierarchical Moderated Regression Analysis (HRMA) using SPSS 23. We found that abusive supervision has direct relationship to salesperson deviance, both positively and significantly. NRB is also revealed to have a moderating effect in the relationship between abusive supervision and salesperson deviance, in which the relationship is stronger when the salesperson endorses negative reciprocity beliefs rather than not. In conclusion, restaurants may have to pay serious attention to working condition. Not only abusive supervision will affect the restaurant working condition, but also the service perceived by the customers which in the end will lead to financial problems. These service attendants may project their deviant behavior stronger after receiving abusive treatment, when they endorse negative reciprocity beliefs. Classification-JEL: D23, J24, J53 Keywords: abusive supervision; negative reciprocity beliefs; salesperson deviance; restaurant service attendants Journal: International Review of Management and Marketing Pages: 1-6 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8138/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8138/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Kenichi Shimamoto Author-Workplace-Name: Konan University, Hirao School of Management, 8-33 Takamatsu-cho, Nishinomiya, Hyogo, Japan Title: Satisfaction of Domestic Leisure Travel based on Age Range: Case of Japan Abstract: Tourism has a large effect on lifestyle, society and the economy. With policy goals aiming to develop Japan into a tourism nation, it has become important for Japan to understand tourism trends and satisfaction. This paper focuses on tourists’ satisfaction based on age range for Japan domestic leisure travel with overnight stays by Japan residents. It examines the characteristics concerning the satisfaction of the travellers by each age range. The results find that the younger age ranges trend to be relatively ‘satisfied’ with their travels and the older age ranges were relatively dissatisfied, with the 50s and 60s age ranges showing a strong tendency of being ‘very dissatisfied’. The age range closest to the average was the 40s. Classification-JEL: Z30, Z33 Keywords: Japan domestic leisure travel, age range, travel satisfaction Journal: International Review of Management and Marketing Pages: 7-12 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7992/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7992/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Sari Sakarina Author-Workplace-Name: Lecturer of Tridinanti University, Jl. Kapten Marzuki No. 2446 Palembang Sumatera Selatan, Sumsel, Indonesia Title: The Effect of Organizational Culture and Total Quality Management on Organizational Performance by Intervening Consumer Trust: Survey of University Students and Lecturers in South Sumatra Abstract: The purpose of this study was to determine the effect of organizational culture, total quality management on organizational performance by intervening consumer trust. The unit of analysis in this study is students and lecturers at Universities in South Sumatra-Indonesia. The results showed that Organizational Culture, Total Quality Management of Organizational Performance with Intervening Consumer Trust had a significant effect. The characteristics possessed by higher education institutions are in competition regarding how high the productivity of the organization is and how low the price level of the products and services offered, but more on the quality of the product or service, comfort, convenience, and accuracy and speed of achievement. Competition in the world economy of education is becoming increasingly stringent so that it demands management expertise in anticipating any changes that occur in the world of education. Furthermore, it was found that good service in student organizations and lecturers had implications for Consumer Trust as students to choose a place to study. Classification-JEL: D23, L2 Keywords: Organizational Culture, Total Quality Management, Organizational Performance of Consumer Trust Journal: International Review of Management and Marketing Pages: 13-21 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8260/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8260/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Mohannad A.M. Abu Daqar Author-Workplace-Name: Department of Management and Business Administration, Doctoral School of Management and Business Administration, Szent István University, Hungary, 2100, Pater Karoly Utca 1, Gödöllo, Hungary Author-Name: Ahmad K. A. Smoudy Author-Workplace-Name: Department of Business Administration, Palestine. Title: The Role of Artificial Intelligence on Enhancing Customer Experience Abstract: The main aim of the study is to examine the role of Artificial Intelligence (AI) on Enhancing Customer Experience in Palestine through different industries, such as banks and telecommunication companies. Interviews and a structured questionnaire were the primary data of this study. The results of the study revealed that there is a positive significant relationship between Artificial Intelligence and Customer Experience. Artificial Intelligence explained 26.4% of the variance of the Customer Experience (R²= 0.264, F (1,89) =28.634, P< 0.05). Customer Experience has two dimensions; Customer Service and After-Sale Support, the study shows that Artificial Intelligence predicted 22.9% of the variance of Customer Service, whereas it predicted 7% of After-Sale Support. Moreover, providing Personalized Customer Service throughout the customer's buying journey has a great impact on Customer Experience. The study recommends enterprises to offer more personalized services for customers which it influences their overall experience with the enterprise. Likewise, it's highly recommended to employ Artificial Intelligence in call centers and the other after-sales support services to shortening the customers waiting time. Classification-JEL: M30, M31, M10 Keywords: Customer Experience, Artificial Intelligence, Personalized Customer Service. Journal: International Review of Management and Marketing Pages: 22-31 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8166/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8166/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Wesam Abdulhamid Almaaiteh Author-Workplace-Name: Department of Finance and Banking, Business School, Mutah University, Jordan Author-Name: Ahmad Salim Alsaraireh Author-Workplace-Name: Department of Finance and Banking, Business School, Mutah University, Jordan Title: Accounting Indicators and their Impact on Market Prices of Shares of Commercial Banks Listed on the Amman Stock Exchange for the Period 2006-2017 Abstract: The study aimed at identifying the impact of some accounting indicators on the market price of share for the Jordanian commercial banks listed in Amman Stock Exchange (ASE)for the period 2006-2017. The study adopted STATA program in data processing and Random effect regression model was chosen to test the relationship between accounting indicators as independent variables include: return on equity (ROE), earnings per share (EPS), market price per share to book value per share (MPBV), dividend payout ratio (DPR), retained earnings per share (RPS), financial leverage (FL), current ratio (CR) and market price of share (MPS). The results show a positive and significant relationship between (ROE, EPS, MPBV, DPR) and MPS. Likewise, there is negative and significant relationship between retained earnings per share (RPS) and market price of share. On the other hand, the results show a negative and insignificant relationship between financial leverage(FL)and market price of share(MPS).The present study recommended that investors in Amman Stock Exchange (ASE) should be attention to the accounting indicators in general and (ROE, EPS, MPBV, DPR) in particular in order to build their investment decision. Classification-JEL: G21, M41 Keywords: Accounting indicators, Market price of share, Return on equity, Earning per share, Commercial Banks. Journal: International Review of Management and Marketing Pages: 32-38 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8316/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8316/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Mohannad A. M. Abu Daqar Author-Workplace-Name: Department of Management and Business Administration, Doctoral School of Management and Business Administration, Szent István University, Hungary, 2100, Pater Karoly Utca 1, Gödöllo, Hungary Author-Name: Ahmad K. A. Smoudy Author-Workplace-Name: Department of Business Administration, Palestine. Title: The Impact of Consumer Buying Behavior on Customer Relationship Management in the Banking Sector Abstract: The main aim of this study is to investigate the impact of Customer Relationship Management on consumer buying behavior. The researcher used primary data through a close-ended structured survey were distributed at banks customers in Palestine, and the second source of data is the interviews with selective banks top management in Palestine who is dealing with CRM. The results of this research work revealed that there is a positive strong relationship between CRM and consumer buying behavior. Consumer Buying Behavior explained 75.75% of the variance (R²= 0.7575, F (1,98) =375,703, P< 0.05). The researchers found that Consumers Buying Behavior significantly predicted CRM. Moreover, Integrated Marketing Communication tools have no significant impact on consumers buying decisions, sales promotion is the most important tool that has a consensus from the respondents that it affects their decisions. The study recommends banks to update their CRM systems to obtain the most recent data about their customers along with adopting the last cutting-edge technologies used in CRM systems to better analyzing the customers' data. Furthermore, researches advice banks to have better views about the benefits of successful CRM systems within the same industry in order to obtain a comprehensive and precise system that could gain more benefits for customers in one hand, and on the other hand gain more profits for the banks by retaining the profitable loyal customers. Classification-JEL: M30, M31, G21 Keywords: Customer Relationship Management, Consumer Buying Behavior, Integrated Marketing Communication. Journal: International Review of Management and Marketing Pages: 39-46 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8151/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8151/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Fadye Saud Alfayad Author-Workplace-Name: Department of Business Administration, Jubail University College, Saudi Arabia Title: Huawei and the Gulf Region: Market Opportunities Despite the Ongoing US-China Trade War Abstract: This document discusses the Chinese telecommunications firm Huawei and its market opportunities in the Gulf Cooperation Council (GCC) are discussed in comparison to the recent sanctions taken against the firm by the US government and the ongoing US-China trade war. The analysis first offers some background information of the US-China trade war that has been rattling the global financial markets for months. This is followed by the examination of the sanctions taken against Huawei by the US government and the reasons for them. Into this milieu, potential market opportunities for Huawei are explored within the GCC and especially its leading member-state markets such as Saudi Arabia. The observation is made that despite the US sanctions, Huawei is certainly the leading telecommunications equipment provider internationally. These attributes of the firm’s business case provide it with the commercial heft necessary in order to convince the GCC and its member-states that it is a safe harbor investment for their 5G network build-out. The recommendation is made that Huawei make price concessions to the GCC and its member states in order to convince them to offer exclusive 5G vendor contracts. This exclusivity in the market would stabilize Huawei’s revenues over the long-term. Classification-JEL: M3, O3 Keywords: GCC Market, US-China Trade War, 5G Technologies Journal: International Review of Management and Marketing Pages: 47-53 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8206/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8206/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ida Ketut Kusumawijaya Author-Workplace-Name: Department of Management, Triatma Mulya University, Bali, Indonesia Title: The Prediction of Need for Achievement to Generate Entrepreneurial Intention: A Locus of Control Mediation Abstract: This study aims to predict the need for achievement to increase entrepreneurial intention by mediating locus of control of SME employees in Bali. This research was conducted on SME employees in Bali were selected by purposive sampling method with 190 respondents with a response rate of 100%. Research instruments based on the need for achievement, locus of control, entrepreneurial intention (Dinis et al., 2013). Each research instrument uses a 5 Likert scale measurement. The initial evaluation is carried out by estimating the evaluation of the measurement model, namely the validity and reliability of each reflective construct. The next evaluation was structural models for testing research models using the WarpPLS 4.0 program. The significance of the parameters is determined by resampling bootstrapping and using 500 sub-samples of equal size to that of the original sample. The results and discussion show that need for achievement is able to predict SME employee entrepreneurial intention in Bali, need for achievement can influence SME employee locus of control in Bali, locus of control has the ability to predict SME employee entrepreneurial intention in Bali, locus of control is able to mediate predictions need for achievement on SME employee entrepreneurial intention in Bali. Classification-JEL: J52, L26 Keywords: need for achievement, locus of control, entrepreneurial intention Journal: International Review of Management and Marketing Pages: 54-62 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8330/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8330/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Tian Hongyun Author-Workplace-Name: Department of Marketing, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China. Author-Name: William Adomako Kankam Author-Workplace-Name: Department of Marketing, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China. Author-Name: Florence Appiah-Twum Author-Workplace-Name: Department of Marketing, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China. Author-Name: Isaac Gumah Akolgo Author-Workplace-Name: Department of Marketing, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China. Title: Effect of Social Capital on Firm Performance: The Role of Entrepreneurial Orientation and Dynamic Capability Abstract: Social capital is a concept that describes good quality social relations that can lead to mutu­al benefits. The social capital theory thrives on relationships in networks to gain access to resources, especially information benefits not available to non-members of the network. The study reports the effects of social capital on firm performance. The study further examines the moderating role of entrepreneurial orientation in the relationship between social capital and firm performance; and the mediating role of dynamic capabilities in the relationship between social capital and firm performance. Using SmartPLS software 3.2.8 to analyze primary data collected from 787 small and medium-sized enterprises (SMEs) operating in Ghana, the results show that social capital has a positive and direct relationship with firm performance in Ghana. The findings suggest that EO moderates the relationship between social capital and firm performance. Again, dynamic capabilities mediate the relationship between social capital and firm performance. The study also provides managers with practical ways of building relationships within their networks for achieving competitive advantage in the current business environment. Classification-JEL: L31, M1 Keywords: Social capital, Entrepreneurial Orientation, Dynamic capabilities and firm performance Journal: International Review of Management and Marketing Pages: 63-73 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8108/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8108/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Harith Yas Khudhair Author-Workplace-Name: Azman Hashim International Business School, Universiti Teknologi Malaysia, Malaysia. Author-Name: Ahmad Jusoh Author-Workplace-Name: Azman Hashim International Business School, Universiti Teknologi Malaysia, Malaysia. Author-Name: Abbas Mardani Author-Workplace-Name: Azman Hashim International Business School, Universiti Teknologi Malaysia, Malaysia. Author-Name: Khalil Md. Nor Author-Workplace-Name: Azman Hashim International Business School, Universiti Teknologi Malaysia, Malaysia. Title: Quality Seekers as Moderating Effects between Service Quality and Customer Satisfaction in Airline Industry Abstract: The following research paper examines the impact that quality seeker have on the quality of services offered by an airline. Service quality has been determined to influence customer satisfaction. This study therefore looks into the role of quality seekers in influencing quality of services and customer satisfaction. The study was based on a scoping review of the existent literature. Scholarly articles provide convincing arguments for the relationship between quality of services and customer satisfaction. However, customer satisfaction varies from one customer to another. There is a gap in the research regarding different categories of customers and how they moderate the relationship between service quality and customer satisfaction. Quality seekers are a category of customers who are not influenced by prices. Rather, their focus is on the quality of services and products offered. They seek out information on all available options but choose the one which best meets their expectations in terms of quality. This paper analyses the influence of quality seekers on the level of quality of services offered, and the resultant effect on customer satisfaction. Classification-JEL: L15, M1 Keywords: Service Quality; Customer satisfaction; Quality seekers; Airline. Journal: International Review of Management and Marketing Pages: 74-79 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8144/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8144/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Hajar Makry Author-Workplace-Name: Department of Management and Marketing (LRMC) ENCG, Hassan First University, Morocco Author-Name: Houcine Berbou Author-Workplace-Name: Department of Management and Marketing (LRMC) ENCG, Hassan First University, Morocco Author-Name: Badia Oulhadj Author-Workplace-Name: Department of Political Science, ENCG, Hassan First University, Morocco Title: Political Marketing in Morocco: From Theories to Stereotypes, Definition and Comparison Abstract: At a time when Moroccan researchers still undecided on the appropriate definition of Political Marketing, the debate around this subject is initiated already, whether on their side the opinion makers, the media and the politicians themselves. Among supporters and opponents of the adoption and the use of this discipline’s strategies, each one according to his own definition of Political Marketing, few months before 2016’s elections in Morocco, the debate around this emerging science, is growing increasingly. Through an exploratory survey, we tried to highlight the common perception in analytical comparison, with what was overdraft, until today by international research. The purpose is an essay of definition adapted to the needs of this particular Moroccan context. Considering that rare are the academic researches that has been initiated in Morocco, around the concept, this paper is an analysis of the gap, among common perception, and scientific conceptual framework of this discipline. Classification-JEL: M31, D83, M10 Keywords: Marketing, Political Marketing in Morocco, Political actors . Journal: International Review of Management and Marketing Pages: 80-86 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8110/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8110/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-11 Template-Type: ReDIF-Article 1.0 Author-Name: Saiful Amri Author-Workplace-Name: Department of Political Science, ENCG, Hassan First University, Morocco Author-Name: Jasman J. Ma'ruf Author-Workplace-Name: Economy and Business Faculty at Syiah Kuala University, Indonesia Author-Name: Mirza Tabrani Author-Workplace-Name: Economy and Business Faculty at Syiah Kuala University, Indonesia Author-Name: Nurdasila Darsono Author-Workplace-Name: Economy and Business Faculty at Syiah Kuala University, Indonesia Title: The Influence of Shopping Experience and Perceived Value Toward Customer Satisfaction and their Impacts on Customer Loyalty at Minimarkets in Aceh Abstract: The aim of this research is to identify: (1) the influence of shopping experience and the perceived value toward customersatisfaction (2) the influence of shopping experience , the perceived value and customersatisfaction toward customer loyalty (3) the indirect influence of shopping experience and perceived value toward customer loyalty at minimarkets in Aceh evaluated through customer satisfaction.The research was conducted at minimarkets in Aceh. The objects of the study are: shopping experience role, and the perceived value between consumer loyalty and customer satisfaction which become the mediating variables. The number of population in this study is all the customers at minimarkets in Aceh, therefore, the sampling technique used in the research was known as the non- probability sampling. It is conducted by taking the purposive sampling method, it means that the population considered as research sample has certain criterias, At the end, there were 270 respondents as the sample population.Structural Equation Modeling (SEM) was the analysis equipment. The study identifies that the shopping experience and perceived value have positive and significant impact on customer satisfaction and shopping experience, moreover, the perceived value and customer satisfaction provide positive and significant impact toward the customer loyalty. In addition, the shopping experience and the perceived value indirectly give positive impact and significantly influence the customer loyalty of minimarkets in Aceh which shown through thee customer satisfaction. Classification-JEL: M1, M3 Keywords: Shopping experience, perceived value, customer satisfaction and customers loyalty. Journal: International Review of Management and Marketing Pages: 87-94 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7541/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7541/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-12 Template-Type: ReDIF-Article 1.0 Author-Name: Hamzeh M. Alhawamdeh Author-Workplace-Name: Department of Management Information System, College of Business Administration, Jerash University, Jordan Author-Name: Mohammad A.K. Alsmairat Author-Workplace-Name: Department of Business Management, Luminus Technical University College, Jordan Title: Strategic Decision Making and Organization Performance: A Literature Review Abstract: This paper aims to present and discuss the astrategic dissicion making and organization performance, by a review of the relevant literature has shown that a large number of previous studies have attempted to focuse on the importance of strategic dissicion making, in addition to what it is impact on the organization's performance. However, this study contributes to the understanding of factors, which influence managers, decision and performance like environment factors, leadership behavior, Organizational Justice, decision approach and process. The study concluded by reviewing the literature and previous studies indicate that the strategic decision-making process plays an important role in the effective performance of the organization.The studies also showed that the internal and external environmental factors that affect the performance of the managers to make strategic decisions , As well as , the using of decision support systems help decision-makers in providing the required information in time, which helps to raise the performance of the strategic decision that a direct impact on performance of the organization. Classification-JEL: M10; M15 Keywords: Strategic, Decision-making, Organizational Performance, Strategic Decision. Journal: International Review of Management and Marketing Pages: 95-99 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8161/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8161/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-13 Template-Type: ReDIF-Article 1.0 Author-Name: Isaac Gumah Akolgo Author-Workplace-Name: Department of Business Administration, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China Author-Name: Cai Li Author-Workplace-Name: Department of Business Administration, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China Author-Name: Thomas Bilaliib Udimal Author-Workplace-Name: Department of Business Administration, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China Author-Name: Ann Dodor Author-Workplace-Name: Department of Business Administration, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China Author-Name: Kankam William Adomako Author-Workplace-Name: Department of Business Administration, School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang 212013, Jiangsu, P.R. China Title: The Effect of Self-efficacy on Acquiring Innovation Ideas among Food Vendors Abstract: The study aims at assessing the effect of self-efficacy on acquiring innovation ideas among food vendors in Zhenjiang. The study employed a cross sectional design with a sample size of 400 food vendors as the study participants. Quantitative data were collected from the participants through surveys. The data were analysed through the use of AMOS 23.0 software. The findings of the study revealed that food vendors acquired their innovative ideas through learning from parental, mentor and television models. The findings indicated that food vendors acquired innovative ideas about the cuisine industry from parents, television and mentors. The findings revealed that self-efficacy boosted the relationship between parental model and innovation. The findings further revealed that self-efficacy mediated the relationship between television model and innovation. The findings of the study have contributed to deepening the understanding of entrepreneurs learning innovation. The study also enriches literature in the field of social learning and career development. The study therefore recommends that entrepreneurs build on enhancing their self confidence level so as to be innovative. The study also recommends that educational institutions should include programmes, courses, seminars and training which will improve students’ individual self-confidence. Classification-JEL: L26, L66, O3 Keywords: Food vendors, innovation ideas, self-efficacy, entrepreneurship, vicarious learning Journal: International Review of Management and Marketing Pages: 100-109 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8340/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8340/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-14 Template-Type: ReDIF-Article 1.0 Author-Name: Fred A. Yamoah Author-Workplace-Name: Department of Management, Birkbeck – University of London, Bloomsbury, London, UK Title: Fairtrade UK in Retrospect: From the Niche Genesis to the Revelatory Mainstreaming Marketing Strategy Era (Late 1950s - Late 2000s) Abstract: This paper critically and systematically examines the discourse surrounding the history of fairtrade development, stakeholder involvement and the implications of mainstreaming marketing strategy on consumer engagement in the UK from the late 1950s to the early 2010s. It highlights the pioneering role of Oxfam and Traidcraft in the late 1950s; presents a novel structure of the fairtrade industry and highlights the UK fairtrade industry’s market leadership and the benefits of mainstreaming. It also espouses the implications of mainstreaming strategy on consumer engagement and the long-term marketing viability of the industry in the UK. Classification-JEL: M30, M31, Q01 Keywords: Fairtrade UK industry; mainstreaming; consumer engagement Journal: International Review of Management and Marketing Pages: 110-120 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8288/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8288/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-15 Template-Type: ReDIF-Article 1.0 Author-Name: Christian Haposan Pangaribuan Author-Workplace-Name: Department of Management, Sampoerna University, Indonesia. Author-Name: Rahmat Arif Febriyanto Author-Workplace-Name: Department of Management, Sampoerna University, Indonesia. Title: Motivational Impact and Value Perception of Digital Badges towards Applying for Jobs: Evidence from Indonesian Undergraduates Abstract: In the age of competition for employers to acquire talents, especially when digitization takes place in just about everything, companies can implement digital badge to attract talents. The employers face a challenge of talents shortage in which employers hardly fill positions in the company. Despite the big number of graduates who are looking for jobs, this problem still arises because those graduates tend to be more selective in applying for jobs. In this study, the implementation of digital badge is examined through the perspective of Self-Determination Theory (SDT), which explains three types of motivation, i.e. amotivation, extrinsic motivation, and intrinsic motivation. The study aims to examine the influence of those three types of motivation on perceived value of digital badge and intention to send application to a company that implements digital badge. A quantitative approach is employed and final year college students and fresh graduates living in Greater Jakarta Metro Area or JABODETABEK (Jakarta, Bogor, Depok, Tangerang, and Bekasi) are studied. 411 samples are gathered and the study found that the three types of motivations influence perceived value of digital badge. However, only amotivation and perceived value of digital badge influence the intention to send application to a company that implements digital badge. Classification-JEL: J28, L2 Keywords: Digital Badge, Self-Determination Theory, Amotivation, Extrinsic Motivation, Intrinsic Motivation, Perceived Value Journal: International Review of Management and Marketing Pages: 121-130 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8172/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8172/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-16 Template-Type: ReDIF-Article 1.0 Author-Name: Yahya Yousefi Author-Workplace-Name: Department of Management, University of Isfahan, Isfahan, Iran Author-Name: Ali Nasr Isfahani Author-Workplace-Name: Department of Management, University of Isfahan, Isfahan, Iran Author-Name: Ali Kazemi Author-Workplace-Name: Department of Management, University of Isfahan, Isfahan, Iran Title: Designing the Human Factors of Professional Ethics in Iran’s Judicial System (Case Study: Justice Departments in the West of the Country) Abstract: This paper presents human factors related to professional ethics in the judicial system of Iran. This descriptive-survey based research has practical purpose and mix (qualitative-quantitative) based on Grounded Theory, seeking identification and modeling of human factors related to the professional ethics of the judicial system the statistical population used in this paper are the judiciaries in five provinces in the west of Iran. Sampling method in the qualitative section was done theoretically through the snowball method, and quantitative section was scaled random with appropriate allocation of volume based on the structural equations rule, with participation 847 justices and administrative experts. First step, components related to human factors in qualitative method of coding and interpretive method than the first model designed. In order to test the model, Data using statistical tests such as the Pearson correlation coefficient, regression, factor analysis and exploratory model was fitted through structural equation method to variables. Classification-JEL: D63, J24 Keywords: Professional Ethics, The Justice System, Iran Journal: International Review of Management and Marketing Pages: 131-142 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8169/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8169/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-17 Template-Type: ReDIF-Article 1.0 Author-Name: Saprudin Author-Workplace-Name: Department of State Administration Science, STIA Menara Siswa, Indonesia Author-Name: Tuty Rosyaty Author-Workplace-Name: Department of State Administration Science, STIA Menara Siswa, Indonesia Author-Name: Ahmad Syukron Author-Workplace-Name: Department of State Administration Science, STIA Menara Siswa, Indonesia Title: Relationship between Organizational Culture and Locus of Control with Bogor Regency Employee Performance Abstract: This study aims to determine the relationship between Organizational Culture and Locus of Control (LOC) with the Performance of Bogor Regency Employees. The method used is a survey with a correlational study involving 112 sample people. There are three instruments that measure performance (rel. 936), organizational culture (rail. 790), and LOC (rel. 912). Data has been analyzed by two-way ANOVA. The results revealed that there were positive and significant correlations between these variables, even though they were controlled by second-order correlations, still significant between them. Therefore it can be concluded that if the performance will be improved, the Organizational Culture and LOC employees must be considered. Classification-JEL: L2, M14 Keywords: Performance, Organizational Culture, Locus of Control Journal: International Review of Management and Marketing Pages: 143-148 Volume: 9 Issue: 4 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8171/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8171/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-04-18 Template-Type: ReDIF-Article 1.0 Author-Name: Krayyem Al-Hajaya Author-Workplace-Name: Department of Accounting, School of Business, Mutah University, Jordan Title: The Impact of Audit Committee Effectiveness on Audit Quality: Evidence from the Middle East Abstract: This study examines the effect of the characteristics of the audit committee, as a tool of corporate governance, on audit quality (as measured by audit fees and type of audit agent) among insurance companies listed on the Amman Stock Exchange (ASE), Jordan. The empirical study was conducted on data of all 23 listed insurance companies for the period of 2013-2017, resulting in 115 observations. Findings of multivariate analyses indicate that companies with larger audit committees and containing a high proportion of non-executive and independent directors are more likely to incur higher audit fees and hire big four audit agents, signalling their prominent level of audit quality. In contrast, more diligent audit committees are more likely to select non-big four auditing firms requiring lower audit fees. The study contributes to the existing body of literature by focusing on the role of the audit committee in enhancing audit quality, especially where there is a lack of such study in emerging economies, especially in the Middle East. The findings of the current study could be useful for regulators and policy makers in the Middle East and Arab region, particularly when they are about to review and set guidelines for effective audit committee characteristics. Classification-JEL: G3, M4 Keywords: audit committee, corporate governance, audit quality, audit fees, Jordan, Middle East Journal: International Review of Management and Marketing Pages: 1-8 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8341/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8341/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sabrina O. Sihombing Author-Workplace-Name: Faculty of Economics and Business, Universitas Pelita Harapan, Indonesia Title: Analysis of the Relationship Between Image, Social Media, and Attitude to Predict Intention to Choose: An Empirical Investigation of Presidential Election in Indonesia Abstract: Research focusing on presidential, regional, and legislative elections has been conducted by previous researchers. However, there is little research comparing business and non-business respondents in predicting presidential intentions. Therefore, this study aims to compare student respondents from business schools and non-business students in predicting the intention of choosing a president. Moreover, Indonesia will undergo presidential election in 2019 where young voters such as college students are voters in significant amounts. Young voters are often identified as swing voters which their attitudes toward the candidates they choose are influenced by information from social media and the image of the presidential candidate. This study involved 214 respondents from both science and non-science education background. The data was analyzed by applying the structural equation modeling. The results of the study showed that there was no difference in study results for respondents with scientific backgrounds and respondents with non-scientific backgrounds. Both types of respondents show the same results that only 1 dimension of the variable of image that has a positive relationship with the attitude towards the candidate candidates. This dimension is charm. The result also shows that there is significant relationship between attitudes toward choosing the candidate with intention to choose the candidate. This study provides results discussion, managerial implications, and recommendation for future research. Classification-JEL: M30, M31, L82 Keywords: intention, attitude, image, social media Journal: International Review of Management and Marketing Pages: 9-16 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8386/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8386/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Feliks Panjaitan Author-Workplace-Name: Faculty of Economics and Business, University 17 August 1945, Surabaya, Indonesia Title: Sharia Banking Image in East Java Indonesia: Reviewed from Service Quality, Product Quality, and Customer Value Abstract: The research objective was to find clarity about the effect of service quality, product quality, customer value and the image of Islamic banking in East Java. The research approach is quantitative, explanatory. The population of this study is Islamic banking customers in East Java. The research sample was 270 respondents and the sampling method used a purposive method. The analysis technique uses structural equation modeling with the warp PLS analysis tool. The results showed clarity that: Service quality affects customer value, and does not affect the banking image. Product quality has an effect on customer value and banking image. Customer value influences the banking image. Therefore, Islamic banking management should innovate and create services that are Islamic in nature and that are different from those of conventional banks. Classification-JEL: G21, L84, E23 Keywords: Service Quality, Product Quality, Customer Value, Banking Image Journal: International Review of Management and Marketing Pages: 17-22 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8342/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8342/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Uma Gunasilan Author-Workplace-Name: University Perlis Malaysia, Malaysia Title: Entrepreneurship as a Driver of the Digital Transformation Abstract: Digital technologies are also affecting the supply and demand of the sector. Apparently, more firms are keen in optimizing the methods of utilizing their assets to foster productivity. Thus, digital technologies are seen as ideal mechanisms for changing the patterns of energy consumption, optimizing asset, fostering cross-industry partnerships, and fostering a greater use of industrial platforms. Adapting open inventions, paradigm accepts that organizations have to utilize the internal ideas and as well as the external ideas and further the internal paths and external paths to market established companies are building up structural programs to harness the power of entrepreneurial. Classification-JEL: L26, L86 Keywords: entrepreneurship, digitization, digital transformation, technopreneurship Journal: International Review of Management and Marketing Pages: 23-29 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8264/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8264/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: April Gunawan Malau Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia. Author-Name: Larsen Barasa Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia. Author-Name: Bambang Sumali Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia. Title: Effect of Competence and Ship Crew Discipline on Performance PT. Myclin Express Offshore Abstract: Every shipping company needs competent and qualified ship crews in carrying out activities in order to help the company achieve company performance. In addition to supporting crew competence, another factor which is no less important is the discipline of the crew itself. But in reality many crew members do not meet the standards and qualifications given by the company, so they do not provide maximum performance, as a result the achievement of company performance is very low. Solving problems related to this matter is the holding of job training in the field of Human Resources Management (HRM) with the aim of forming competent crew so that in the future it is expected to provide optimal company performance. Problems regarding discipline crew are the low awareness of the ship's crew of the importance of discipline while working on the ship. The right way to overcome this is to conduct training to increase crew awareness and to conduct periodic evaluations of the implementation of activities that assess the discipline of the crew. The purpose of this study was to determine how much influence the competence and discipline on the performance of P T. Myclin Express Offshore with technical data analysis using multiple regression methods. The independent variable in this study is the competence variable and the disciplinary variable, while the dependent variable is the performance variable PT.Myclin Express Offshore. Classification-JEL: L62, R41, R42 Keywords: Competence, Compensation, Company Performance. Journal: International Review of Management and Marketing Pages: 30-37 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8530/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8530/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Banbang Sumali Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Author-Name: Larsen Barasa Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Author-Name: April Gunawan Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta, Indonesia Title: The Influence of Ship’s Seaworthiness and Compensation System Towards Ship’s Crew Job Satisfaction" at PT. Humpuss Bulk Transportation Jakarta Abstract: The purpose of this study was to determine the influence of ship’s seaworthiness and compensation system towards ship’s crew job satisfaction at PT. Humpuss Bulk Transportation Jakarta. The populations in this study were seafarers at PT Humpuss Bulk Transportation - Jakarta. The research method used in this study was descriptive and explanatory survey methods with a sample of 20 respondents. Data analysis was performed using SPSS version 25. Based on the results of the study, the size of the contribution of ship’s seaworthiness to the crew's job satisfaction at PT. Humpuss Bulk Transportation is 63.1% while the remaining 36.9% is influenced by other factors. The first hypothesis in this study examines whether the ship’s seaworthiness partially affects to the job satisfaction of the crew. The results of this study indicate that the ship’s seaworthiness has a positive effect on crew job satisfaction. The second hypothesis in this study examines whether the compensation system partially affects the job satisfaction of the crew. The results of this study indicate that the compensation system has a positive effect on crew job satisfaction, so the second hypothesis is accepted. The ship's seaworthiness variable and compensation system together have a positive effect on the crew's job satisfaction. The ship's seaworthiness and compensation system has a positive effect to the ship crew job satisfaction, so the third hypothesis is accepted. Classification-JEL: L62, R41, R42 Keywords: ship's seaworthiness, compensation system, job satisfaction Journal: International Review of Management and Marketing Pages: 38-45 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8534/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8534/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: Hendarti Permono Author-Workplace-Name: Universitas Persada Indonesia Yayasan Administrasi Indonesia, Jakarta. Indonesia Author-Name: Rilla Sovitriana Author-Workplace-Name: Universitas Persada Indonesia Yayasan Administrasi Indonesia, Jakarta. Indonesia Author-Name: Agus Djoko Santosa Author-Workplace-Name: Universitas Persada Indonesia Yayasan Administrasi Indonesia, Jakarta. Indonesia Title: Influence Cognitive Strategies, Metacognitive Strategies And Experience Success In Mathematics Achievement Through Self-Efficacy In V Grade Elementary School In East Jakarta Abstract: Math learning achievement is one of the subjects that students often complain, because of various difficulties. The V-class students already have completed math problems in story form, which involves basic but complex mathematical operations in the semantics. Cognitive skills are the skills to process information displayed by the existing knowledge. The aim of this study was to test the theoretical model influence of cognitive and metacognitive strategies and the influence of mathematics to experience success in mathematics achievement through self-efficacy fit with the data. Metodology of this research we use structural equation modeling with measurement model and structural model. Population was students in V grade Elementary School East Jakarta with 248 samples students. The results of the hypothetical model and the structural relations hypotheses are fit and significant, meaning the model is received. Classification-JEL: A21, I21, I25 Keywords: Kognitif, Metakognitif, experience success of mathematics, self-efficacy. Journal: International Review of Management and Marketing Pages: 46-51 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8558/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8558/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-7 Template-Type: ReDIF-Article 1.0 Author-Name: Farhani Farhani Author-Workplace-Name: Universitas Persada Indonesia Y.A.I, Jakarta, Indonesia Title: Building Employee Performance Abstract: This research can provide information about leadership style, work motivation and organizational culture on employee performance at PT. Pos Indonesia (Persero) West Jakarta either partially or simultaneously (simultaneously) with X1 variable of leadership motivation, X2 variable of work motivation and X3 variable of organizational culture as independent variable, while Y dependent variable is employee performance. The research method used is an analysis that searches for direct influence over three independent variables and one dependent variable. Population of this research is employees of PT. Pos Indonesia (Persero) West Jakarta as respondents are employees of executives, managers and other employees with random sampling method of data with questionnaires to respondents. Influence will be done by using correlation method, regression, t test and F test assisted by SPSS application version 18.00. Thus, identified the magnitude of the influence of each variable (Style Leadership, Work Motivation and Organizational Culture) on Employee Performance. SPSS version calculation results version 18.00 indicates that each variable has an influence on employee performance with leadership style level is strong, strong work motivation and weak organization culture. Classification-JEL: M12, M54, N75 Keywords: Leadership Style, Work Motivation, Organizational Culture, Employee Performance Journal: International Review of Management and Marketing Pages: 52-56 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8533/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8533/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-8 Template-Type: ReDIF-Article 1.0 Author-Name: Siswo Hadi Sumantri Author-Workplace-Name: Faculty of National Security, Indonesia Defense University, Indonesia, Author-Name: Syamsul Maarif Author-Workplace-Name: Faculty of National Security, Indonesia Defense University, Indonesia, Author-Name: Bayu A. Yulianto Author-Workplace-Name: Faculty of National Security, Indonesia Defense University, Indonesia, Author-Name: Ahmad Hidayat Sutawijaya Author-Workplace-Name: Doctoral Program, University of Mercu Buana, Indonesia. Title: The Influence of Corporate Strategy, on Environmental Management Implications for Decision Making: A Survey of All Communities Affected by Landslides as Due to Environmental Damage in Nganjuk Regency Abstract: The purpose of this study is to find out the effect of corporate strategy on the environmental management implications for decision making: a case study of landslides as a result of environmental damage in Nganjuk Regency. The results of the study show that the company strategy, the environmental management system implications for decision making which has characteristics possessed by someone to produce accurate decisions. Furthermore, it was found that the corporate strategy, the environmental management system implications for decision making. Classification-JEL: M1, Q56 Keywords: Corporate Strategy, Environmental Management, Decision Making. Journal: International Review of Management and Marketing Pages: 57-65 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8552/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8552/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-9 Template-Type: ReDIF-Article 1.0 Author-Name: Susylo Asmalyah Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia Author-Name: Nandan Limakrisna Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia Title: Satisfaction P4GN Program of Narcotics National Agency and its Implication of Trust Students in DKI Jakarta Abstract: The Prevention Program for Eradicating Illicit Abuse and Circulation of Drugs by the National Narcotics Agency in 7 (seven) Private Universities in the Special Capital Region of Jakarta has shown consistency with performance indicators supporting efforts to eradicate drug abuse. The purpose of this study is to improve satisfaction (strategic satisfaction) as a strategic step taken to increase trust in students in the Special Capital Region of Jakarta. And the need to improve Integrated Marketing Communications, Perception Service Quality and Image. The research method used is descriptive survey and explanatory survey. The type of investigation in this study is causality, which is the type of investigation which states that there is a correlation between the independent variables namely integrated marketing communication, service quality and image on satisfaction and its implications for trust in students based on causal relationships. While verification research is to test hypotheses through data collection in the field. The results of data analysis with statistical tests state that integrated marketing communication, perception service quality and image together have a positive and significant effect on satisfaction with a joint contribution of 72%. Classification-JEL: M21, M31, Z33 Keywords: Integrated Marketing Communications, Perception Service Quality, Image, Satisfaction and Trust Journal: International Review of Management and Marketing Pages: 66-73 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8535/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8535/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-10 Template-Type: ReDIF-Article 1.0 Author-Name: Enrico C. Mendoza Author-Workplace-Name: De La Salle University, RVR College of Business, Philippines Title: The Mediating Role of Job Involvement between Job Satisfaction and Organizational Commitment in a Small and Medium Sized Business Enterprise Abstract: The level of competition among companies nowadays have intensified even further. Companies compete not only with domestic entities but with international and global companies as well. In view of this, there is this never-ending pursuit of that competitive advantage a company can utilize to stay at least a step ahead of competition. Many others have looked at developing superior and more technologically advanced products while other have looked in improving their services. But no matter what strategy a company employs, there will always be a need for them to have good people. Good, motivated, satisfied, involved and committed people. Without this, nothing can ever be accomplished. The main purpose of this study was to examine the relationship among these motivation management variables- job satisfaction, job involvement and organizational commitment. Furthermore, this study would like to find out if job involvement can be a mediating variable between job satisfaction and organizational commitment. Respondents in this study were employees of a small and medium sized business enterprise engaged in the manufacturing of processed meat products. Data collection was done using online questionnaire in combination with face to face interview. Findings indicated that job satisfaction can be good predictor of organizational commitment and job involvement among employees of a small and medium-sized business entity here in the Philippines. Job involvement also significantly mediated the impact of job satisfaction on employee organizational commitment. Results of this study can be used as a reinforcement as to how important job satisfaction is with regards employee motivation management. Job satisfaction among employees may also contribute in making sure that they become committed to the organization as well as involved with their jobs. Furthermore, results of this study can also be used by scholars in further probing the various control variables that may be used in further enhancing and improving the current model at hand. Classification-JEL: M1; M5 Keywords: Job Satisfaction; Job Involvement; Organizational Commitment. Journal: International Review of Management and Marketing Pages: 74-81 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8355/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8355/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-11 Template-Type: ReDIF-Article 1.0 Author-Name: Dwi Sihono Raharjo Author-Workplace-Name: Universitas Persada Indonesia Y.A.I Jakarta, Indonesia, Author-Name: Sulistiasih Sulistiasih Author-Workplace-Name: Universitas Bhayangkara Jakarta Raya, Indonesia Title: The Model of Manufacturing Industries Employee Performance Abstract: The purpose of this study is to know the influence of leadership style, organizational commitment and motivation on employee performance at Manufacturing Industries DKI Jakarta. The methods of this research are descriptive and explanatory survey with sample size is 450 employee, methode analysis in this research is path analysis. The research finding is leadership style, organizational commitment, and work motivation simultaneously have positive and significant effect on employee performance at Manufacturing Industries in DKI Jakarta, and motivation have dominant effcet on employee performance. Classification-JEL: M12, M54, N75 Keywords: Journal: International Review of Management and Marketing Pages: 82-86 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8594/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8594/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-12 Template-Type: ReDIF-Article 1.0 Author-Name: Marihot Simanjuntak Author-Workplace-Name: Nautika Study Program, School of Shipping, Jakarta, Indonesia Author-Name: April Gunawan Malau Author-Workplace-Name: Management and Port Study Program, School of Shipping, Jakarta Jl. Marunda Makmur No.1 Cilincing, North Jakarta, Jakarta 14150, Indonesia Title: Level of Competency Needs Assessment Based on Permenhub No. PM 7 of 2018 Concerning the Master Plan for Skkni Development Transportation Sector Abstract: The determination of the Key performance Indicator (KPI) can be used to measure the level of competency needs of the transportation sector based on Permenhub No. PM 7 of 2018. In determining the KPI, weighting each statement in the questionnaire is first done, then recapitulating the total value of each respondent, ranking the competency according to the respondent's answer and presenting it in the form of a frequency distribution table . This study aims to determine the level of need from the implementation of the master plan for the development of Indonesia's national work competency standards (SKKNI) in the transportation sector . The results of the study showed that the port operators that were used as respondents really needed the competence of the non-regulator sea transportation sector ports, as evidenced by the results of the average level of competency requirements in the category of Need and Very Need. Then the application of the transportation sector SKKNI based on Permenhub No. PM 7 of 2018 must be implemented so that operators at the port have competencies in the form of knowledge and skills as well as attitude / or behavior in implementing. Classification-JEL: L62, R41, R42 Keywords: scout officer, training, compete Journal: International Review of Management and Marketing Pages: 87-94 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8593/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8593/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-13 Template-Type: ReDIF-Article 1.0 Author-Name: Mulyanto Nugroho Author-Workplace-Name: Department of Accounting, University of 17 August 1945 Surabaya. Indonesia, Author-Name: Yusuf Eko Nurcahyo Author-Workplace-Name: Department of Manufacturing Engineering, University of 17 August 1945 Surabaya, Indonesia Title: Investment Decision Making: The System Performance of the Portfolio of Shares on Index Business 27 (2017-2018) using the Model of Constant Correlation Abstract: Share capital market industry now is growing rapidly and significant value of their transactions reach hundreds of trillion rupiah with the risk can virtually so small that this is an opportunity to invest. But although have a small risk in investing needed a strategy or the right method to reduce a risk that will happen. One model that will be used to know the system performance of the portfolio is to use the model of constant correlation on business index 27th. This research is done with the period of 2 years i.e. early 2017 until the end of the year 2018 with stock data into Business index 27th. From the period of the research during 2 this year in the index heading 27th selected all shares are numbered 27 share. The results from the model of constant correlation on 27th Business Index is as follows: BBCA (44.76%), AKRA (35.91%), PTBA (12.10%) and BDMN (7.23%). Portfolio return (ERP) 27th Business index of 0.079917153, portfolios risk (?p) bisnsis 27th of 0.03149347. The results of the measurement of the performance of the portfolio using sharpe index of 0.123296087, 0.007067026 Treynor index of index and Jansen of 0.0069643. The results of the analysis show that the performance of the portfolio of shares of Business index 27th better, but the level of portfolio volatility index shares Busines 27th vulnerable to changes in the market. Classification-JEL: M4, M40 Keywords: Information system, Stock portfolio performance, Decession support system Journal: International Review of Management and Marketing Pages: 95-103 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8091/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8091/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-14 Template-Type: ReDIF-Article 1.0 Author-Name: Abdallah Ashour Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Changlun, Malaysia Author-Name: Zuraida Hassan Author-Workplace-Name: School of Business Management, Universiti Utara Malaysia, Changlun, Malaysia Title: Nursing Involvement and Safety Participation among Secondary Health Care Nurses in Jordan: The Mediating Effect of Work Environment Abstract: This study suggests that the work environment would mediate the relationship between nursing involvement on nurse's safety participation. Survey data obtained among 517 nurses from the Jordanian ministry of health, Jordan. Smartpls 3.2.8 was applied to test the hypotheses that comprised both the direct effect of nursing involvement on safety participation and mediating role of work environment on these relationships and consequently bootstrapping was conducted to investigate the standard error of the estimate and t-values. Results from partial least squares analysis show that nursing involvement positively relates to safety participation. Additionally, work environment mediates the relationships between, nursing involvement and safety participation. This contributes to the utility of social exchange theory (SET). Furthermore, to achieve an optimally safe hospital environment, hospital management should encourage employees by involving them in safety activities and decision-making processes within the hospitals and consider enhancing the work environment to improve hospital safety. Classification-JEL: M12 Keywords: Nursing Involvement, Work Environment, Safety Participation, Safety Performance Journal: International Review of Management and Marketing Pages: 104-113 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8120/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8120/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-15 Template-Type: ReDIF-Article 1.0 Author-Name: Asma Zgarni Author-Workplace-Name: Management Assistant, El Manar University, FSEG Tunis. Title: Cooperation or Coopetition Strategy: What is the Best Strategy Face to Competition’ Intensity and Strategic Capabilities? Abstract: This study aims to decide on the question of the supremacy of coopetition’ strategies compared to pure cooperation’ strategies according to two explanatory factors both internally and externally. Through a sample of Tunisian industrial firms, the study confirms the simultaneous effect of competitive intensity and strategic capabilities on the nature of the strategy adopted. However, face to competition’ intensity, we conclude that strategic capabilities hold the highest weight in explaining coopetition and customer cooperation strategies, but the lowest weight when it comes to supplier cooperation. Also, we show the duality of recourse to the customer cooperation as well as the horizontal coopetition in front of the competition’ intensification. Even more, face to excessive competitive intensity, we find, surprisingly, the primacy of recourse to customer cooperation in face to horizontal coopetition. Moreover, our results also show that the strong need for strategic capabilities accentuates the use of coopetition to the detriment of cooperation. Classification-JEL: M10 Keywords: competitive intensity; strategic capabilities; supplier cooperation; customer cooperation; horizontal coopetition; vertical coopetition. Journal: International Review of Management and Marketing Pages: 114-124 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8408/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8408/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-16 Template-Type: ReDIF-Article 1.0 Author-Name: Wilhelmus Hary Susilo Author-Workplace-Name: University of Persada Indonesia Y.A.I, Indonesia Author-Name: Yan Pieter Mulia Hutabarat Author-Workplace-Name: University of Persada Indonesia Y.A.I, Indonesia Author-Name: Otto Bustani Author-Workplace-Name: University of Persada Indonesia Y.A.I, Indonesia Title: The Pursuit for Brand Usage Intent: Insight in Higher Education which Used the Compatible Computer Abstract: The brand usage intent would conduct the market position with competitive advantage that could be bridge the right tract for the corporate for not making misguide in the heterogeneous industrial competitiveness and the customer brand engagement determined. This study was inquiry of fulfillment the research gap with the more resonance of the brand with halo effect then the brand equity. Furthermore, the research methods conducted with quantitative methods and design with descriptive correlation also used the confirmed strategy in structural equation modeling. The area sampling was fit with the 107 students in different situations and the result research was entire hypothesis’ were confirmed and the marginal fit research model on the market-based management research. The corporate should building best interaction within the compatible smart- computer user with digitalize platform. Classification-JEL: I23, M3 Keywords: the brand equity, brand usage intent, higher education. Journal: International Review of Management and Marketing Pages: 125-132 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8628/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8628/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-17 Template-Type: ReDIF-Article 1.0 Author-Name: Elvie Maria Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi IBBI, Medan, Indonesia. Title: The Influence of Organizational Culture, Compensation and Interpersonal Communication in Employee performance Through Work Motivation as Mediation Abstract: The purpose of this research is to know influence of organizational culture, compensation, interpersonal communication on employee’s performance, through work motivations. Sample in this research totaled 92 employee’s. Sampling techniques using census method with saturated sampling technique, so the whole population is used as a sample.Variable this research consisting organizational culture, compensation, interpersonal communication, work motivation, employee’s performance. Data collection methods used were questionnaires. Analysis of the data used is multiple linear regression analysis and path analysis using SPSS 24. The results showed direct influence on employee’s performance indicates organizational culture, compensation are supported, but for interpersonal communication is not supported. The results of research indirect effect on employee’s performance through work motivation showed organizational culture, compensation are not supported, but interpersonal communication supported. This research is expected to be beneficial for Badan Pengelola Malibu to improve employee performance. Classification-JEL: M12, M54, N75 Keywords: Organizational Culture, Compensation, Interpersonal Communication,Work Motivation, Employee’s Performance Journal: International Review of Management and Marketing Pages: 133-140 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8615/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8615/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-18 Template-Type: ReDIF-Article 1.0 Author-Name: Ida Ketut Kusumawijaya Author-Workplace-Name: Department of Management, Triatma Mulya University, Bali, Indonesia Title: Predicting the Unseen: Entrepreneurial Opportunity on Entrepreneurial Intention Abstract: This study examines entrepreneurial opportunity to predict entrepreneurial intention of star hotels emloyee in Bali. Respondents of this study were star hotels employees in Bali total 156 people with 100% response rate. The initial evaluation was carried out by evaluating the measurement model, namely the validity and reliability of each reflective construct. Next is the evaluation of the structural model for testing the research model where each research instrument uses a 5 Likert scale measurement, with the WarpPLS 4.0 program. The parameters significance is determined by resampling bootstrapping and using 500 sub-samples of equal size to that of the original sample. The results and discussion show that the hypothesis testing showing innovation and growth of star hotel employees in Bali are able to predict entrepreneurial intention not significantly. Financial return can predict employee star hotels in Bali significantly entrepreneurial intention. The investment return of star hotel employees in Bali can predict significant entrepreneurial intention. The hypothesis testing indicates that the internal factor is able to predict entrepreneurial intention the star hotel employee in Bali significantly. And this research indicates that the customer predicts entrepreneurial intention star hotel employee in Bali not significantly. Classification-JEL: L26, M21 Keywords: Entrepreneurial Intention, Innovation and Growth, Financial Return, Investment Return, Internal Factor Journal: International Review of Management and Marketing Pages: 141-149 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8662/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8662/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-19 Template-Type: ReDIF-Article 1.0 Author-Name: Karim Gassemi Author-Workplace-Name: Head of the LAMSO (Unit Research), National School of Business and Management, University HASSAN II Casablanca, Morocco. Title: Collective Strategy Formulation: An Experimental Research Assessing the Positive Impact of Group Decision Support System on Work Group Abstract: Since the formulation of organizational strategy has been recognized as a collective process, several studies have assessed the usefulness of group decision support system “(GDSS)” inside the collective process of strategy formulation. This research evaluates the impact of GDSS on the collective process of strategy formulation. The competing values approach (CVA) model “CVA” was used as a theoretical basis and framework to evaluate the group’s interaction and work. The research model includes one independent variable, two controlled variables and eight dependent variables. Eight research hypotheses were defined and empirically tested. Experimental laboratories with predefined procedures were conducted. 60 participants were randomly defined in groups of five peoples. The results indicate that the group supported by a GDSS perceives the best perception of the collective strategy formulation process comparing to groups supported by manual structure and control groups. Classification-JEL: O33 Keywords: Group Decision Support System, Collective Strategy Formulation Process, Competing Values Approach Model, Adaptive Structuration Theory, Group Interaction Process Journal: International Review of Management and Marketing Pages: 150-157 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8522/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8522/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-20 Template-Type: ReDIF-Article 1.0 Author-Name: Freddy Marilahimbilu Mgiba Author-Workplace-Name: University of the Witwatersrand, 1 Jan Smuts Avenue, Braamfontein, Johannesburg, South Africa Title: Social Network Theory, Sigma Six, and Customer Experience Management: Common Elements that Aid Positive Sales-marketing Interface: A Review of the Literature Abstract: In conventional organizational structures, sales and marketing are two of the most crucial divisions that interact both directly and indirectly with customers, and with each other. Together, they have an impact on marketing intelligence gathering, customer perceptions of organizations, and ultimately on organizational performance outcomes. However, the quality of their interactions and how they are coordinated internally have often been found wanting in many instances. To aid the understanding of ideal interactions between these functions, different theories were used in isolation, which in turn limited their theoretical explanatory power and management usefulness. The present article attempts to build a case for a proper intergration and possible changes to the traditional structure of the sales and marketing functions by use of the social network, customer experience, and Sigma six theories. Synergistically combining these theories exponentially extends their explanatory powers and provides the rationale for a combination of these functions. Toward that end, literature was reviewed on the sales and marketing divisions and the three theories, a concept matrix clearly showing the link between the two functions and the three theories was designed, a string of propositions was given, and a research framework was proposed. The benefits to academia are that new research directions for organizational structure in the light of efficiency requirements are provided. The propositions also have potential practical applications for conflict management as the proposals necessitates a rethink of the interface between these two functions, and that would also eliminate turf wars. Classification-JEL: M31, M39 Keywords: Theories, Structure, Perceptions, Actions, Performance, Outcomes, Marketing Intelligence Journal: International Review of Management and Marketing Pages: 165-172 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8674/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8674/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-21 Template-Type: ReDIF-Article 1.0 Author-Name: Hendri Sembiring Author-Workplace-Name: Lecturer in Sekolah Tinggi Ilmu Ekonomi Surya Nusantara Pematangsiantar. Title: Effect of Compensation and Organizational Culture on Spirit of Work and Its Impact on Employee Performance at PT Mopoli Raya Medan Abstract: The purpose of this study was to determine the effect of compensation and organizational culture on morale and its impact on employee performance at PT Mopoli Raya Medan. This study used a quantitative descriptive method. The population and sample in this study are permanent employees in all parts of PT Mopoli Raya Medan, amounting to 50 respondents. The sampling technique used is nonprobability sampling. This study uses path analysis which consists of two equations. The results of the study showed two path structural sub-structural equations, namely Y1 = 3.817 + 0.510X1 + 0.300X2 + 0.658 and Y2 = 2.934 + 0.299X1 + 0.352X2 + 0.292Y1 + 0.616. The first sub-structural equation explains that compensation variables and organizational culture have a positive and significant effect on work morale both partially and simultaneously, which partially or directly compensation variables have a more dominant influence on work morale than organizational culture variables with their respective contributions amounting to 0.510 and 0.300. Furthermore, the second sub-structural equation explains that compensation variables, organizational culture, and work morale have a positive and significant effect on employee performance both partially and simultaneously, which partially or directly compensation variables have a more dominant influence on employee performance compared to organizational culture variables and work morale with contributions of 0.510, 0.300 and 0.292 respectively. As well as simultaneous compensation variables, organizational culture and morale influence on employee performance by 62% and the remaining 38% is influenced by other variables. Classification-JEL: C30, O15, O25 Keywords: Compensation, Organizational Culture, Spirit of Work, and Employee Performance Journal: International Review of Management and Marketing Pages: 173-178 Volume: 9 Issue: 5 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/7769/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/7769/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-05-22 Template-Type: ReDIF-Article 1.0 Author-Name: Amna Abdelnur Author-Workplace-Name: Community College of Qatar, Qatar. Title: Challenges of Women Career Advancement in Knowledge-based Service Industry: Case of the Banking System in Sudan Abstract: The purpose of this study is to make an assessment of the challenges to female career advancement in a knowledge-based services industry - the banking industry. In this paper the researcher is studying the challenges facing Information Technology (IT) female workforce in their profession. Several barriers prohibit promoting female workforce skills by reducing their capacity to learn and limit their competencies in providing knowledge-based enhanced services. Specific Data on barriers of women advancement in banking system was collected from 57 females working in junior and middle IT jobs in banks in Sudan. Data was collected by means of a questionnaire using purposive sampling and was analyzed using frequencies and mean. Research findings show that knowledge-based banking sector is marked by sustained growth in its services. However, the majority of the IT senior jobs are handled by male workforce. Findings showed that the gap in the skills between the two genders contributed to preference of male worker, lack of training, male domination in knowledge-based banking sector, the demanding nature of the job, less flexible time and personal barriers. The research recommended enhancing knowledge- based services by leveraging on the skills of the female workforce by training and changing the organization culture. Classification-JEL: M15, D63, J31 Keywords: Career advancement , Knowledge- based Economy, Inequality Journal: International Review of Management and Marketing Pages: 1-5 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8727/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8727/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Larsen Barasa Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta Jl. Marunda Makmur No. 1 Cilincing, Jakarta Utara. Jakarta 14150. Indonesia. Author-Name: April Gunawan Malau Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta Jl. Marunda Makmur No. 1 Cilincing, Jakarta Utara. Jakarta 14150. Indonesia. Author-Name: Bambang Sumali Author-Workplace-Name: Sekolah Tinggi Ilmu Pelayaran, Jakarta Jl. Marunda Makmur No. 1 Cilincing, Jakarta Utara. Jakarta 14150. Indonesia. Title: Effect of Berthing Time and Berth Output on Conventional Donation Utilization at PT Pelindo II Palembang Branch Abstract: Boombaru Port which is managed by PT Pelindo II Palembang Branch is a marine transportation infrastructure that plays an important role and function in the transportation wheel in the South Sumatra area. This is because this port is located in the city of Palembang as a center of government, trade and activitiestourism in South Sumatra. Based on data in 2017, the problem at this port is the high berthing time of ships at conventional docks, the realization of berth output is lower than the potential amount of cargo unloaded and loaded at conventional docks, and not achieving the target of conventional dock utilization. The purpose of this study is to find out and analyze how much influence berthing time, berth output together on the utilization of conventional docks. This research was conducted by collecting and processing data on ship and goods service performance and facilities and equipment utilization format reports in 2017. In this study it was found the average loading and unloading speed based on berthing time at conventional docks does not meet the loading discharge rate that has been determined based on the service level agreement. There is a difference in value between loading discharging rate with time and the loading discharging rate with working time . To optimize the utilization of conventional docks to match the predetermined RKA, streamlining the berthing time faster so that the output berth will also be optimized properly. To streamline berthing time and optimize berth output by accelerating loading and unloading activities at conventional docks by increasing the number of loading and unloading equipment at conventional docks such as jib cranes and head trucks. For the use of one jib crane / hour unit requires three head truck units. So for the addition of one jib crane unit also requires three head truck units. In order to support the loading and unloading activities at conventional docks and to avoid the high idle time at berthing time of the ship, care and maintenance of the loading and unloading equipment is needed so that the loading and unloading equipment can always be used. Classification-JEL: L62, R41, R42 Keywords: Berthing Time, Berth Output, Berth Occupancy Ratio, Dock Utilization Journal: International Review of Management and Marketing Pages: 6-17 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8531/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8531/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Rusdiyanto Rusdiyanto Author-Workplace-Name: Doctoral Program in Accounting Science, Faculty of Economics and Business, Airlangga University, Jl. Airlangga No. 4, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60286, Indonesia, Author-Name: I. Made Narsa Author-Workplace-Name: Faculty of Economics and Business, Airlangga University, Jl. Airlangga No. 4, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60286, Indonesia. Title: The Effects of Earnigs Volatility, Net Income and Comprehensive Income on Stock Prices on Banking Companies on the Indonesia Stock Exchange Abstract: This paper aims to analyze the effect of earnings volatilty, net income and comprehensive income on stock prices on banking companies on the Indonesia Stock Exchange in the period of 2011 to 2016. This paper uses a quantitative approach by using secondary data consisting of 174 data of commercial banks on the Indonesia Stock Exchange, from 2011 to 2016 obtained from the Indonesia Stock Exchange website www.idx.co.id. and www.yahoofinance.com, The analysis technique used in this study is multiple linear regression. hese results indicate that net income has a positive and significant effect on the level 5% statistic of stock prices, and could be used by investors in conducting fundamental analysis to have relevant information. While earnings volatility and comprehensive income do not have an influence on stock prices, meaning that even though high earnings volatility and comprehensive income tend to have no value relevance to stock prices. Previous research has done a lot to tests of earning volatility, net income on stock prices, the results conclude that earnings volatility, net income affect stock prices. So the novelty in this study is to include a comprehensive income variable, because the Statement of Financial Accounting Standards No.1 changes the terminology of the income statement into a statement of comprehensive income. Classification-JEL: D23, L2 Keywords: Share price, Earnings Volatility, Net Income, Comprehensive Income Journal: International Review of Management and Marketing Pages: 18-24 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8640/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8640/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Setyo Riyanto Author-Workplace-Name: Magister Manajemen Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Eny Ariyanto Author-Workplace-Name: Magister Manajemen Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Lukertina Lukertina Author-Workplace-Name: Magister Manajemen Universitas Mercu Buana, Jakarta, Indonesia. Title: Work Life Balance and its Influence on Employee Engagement “Y” Generation in Courier Service Industry Abstract: The business landscape in the courier services industry has a very significant change as a result of its high and rapid growth of e-commerce in Indonesia. The tight competition between companies in the courier service industry can greatly affect employees work life balance, especially for “Y” Generation, those born between 1979 and 1994. The purpose of the study is to determine which the factors of work-life balance of Y generation affects employee engagement in industry. The research was conducted on 118 employees from generation Y who represent each post office in Java Island. The chosen Java Island as a research location because of the number of courier companies and the largest customers, more than 50% are in Java island. The study used questionnaires to collect data. Classification-JEL: M Keywords: Work Life Balance, Work Interference with Personal Life, Personal Life Interference with Work, Employee Engagement, Courier Service Industry. Journal: International Review of Management and Marketing Pages: 25-31 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8499/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8499/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Marihot Simanjuntak Author-Workplace-Name: Management and Port Study Program, School of Shipping, Jl. Marunda Makmur No. 1 Cilincing, North Jakarta. Jakarta 14150, Indonesia Author-Name: April Gunawan Malau Author-Workplace-Name: Management and Port Study Program, School of Shipping, Jl. Marunda Makmur No. 1 Cilincing, North Jakarta. Jakarta 14150, Indonesia Author-Name: Larsen Barasa Author-Workplace-Name: Management and Port Study Program, School of Shipping, Jl. Marunda Makmur No. 1 Cilincing, North Jakarta. Jakarta 14150, Indonesia Title: Optimization of Web-based Bill of Lading Document Issuance Mechanism to Improve PT. Container Maritime Activities Jakarta Abstract: Dominant containers are used in export and import shipping systems throughout the world accompanied by important documents as a means of proving the realization of a transaction. PT Container Maritime Activities have targets in a Bill Of Lading document publishing, but in fact the Bill of Lading documents are still many who do not pitch e alisasi. In this study, researchers took the problem by using a quantitative approach with descriptive statistical analysis, a method related to the presentation of data (mean, median, mode). From the results of the study there were two indicators of employee competency that were declared weak, and it was a problem that the publication of Bill of Lading documents was not realized. To make optimal Bill of Lading documents in accordance with achievement targets, each employee competency indicator must be declared strong. Classification-JEL: L62, R41, R42 Keywords: Export and Import, Bill of Lading, containers Journal: International Review of Management and Marketing Pages: 32-37 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8735/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8735/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Henny Risnawati Author-Workplace-Name: Universitas Persada Indonesia YAI, Jakarta, Indonesia, Author-Name: Hendi Eka Sumarga Author-Workplace-Name: Universitas Muhammadiyah Tangerang, Jakarta, Indonesia. Author-Name: Sugeng Purwanto Author-Workplace-Name: Universitas Muhammadiyah Tangerang, Jakarta, Indonesia. Title: The Effect of Service Quality Prices and Location of Companies to Customer Satisfaction Implications on Customer Loyalty Abstract: The purpose of this study was to determine the effect of service quality, price suitability, company location, and customer satisfaction partially or jointly on customer loyalty in freight forwarders in Jabodetabek. The research method used in this research is descriptive and explanatory survey methods with a sample size of 270 respondents and the data analysis method used is Structural Equation Modeling with a lisrel 8.80 data analysis tool. Based on the results of the study, the following findings were obtained: Service quality, price suitability, and company location partially or jointly had a significant effect on customer satisfaction with a contribution of 62%. Partially the quality of service has the most dominant influence on customer satisfaction. Service quality, price suitability, company location, and customer satisfaction partially or jointly have a significant effect on customer loyalty with a contribution of 85%. Partially customer satisfaction is most dominant in influencing customer loyalty. The results also show that customer loyalty is a full mediating variable on the effect of service quality, price suitability, and company location on customer loyalty. The results of this study provide managerial implications for freight forwarders that to increase customer loyalty reflected in the dimensions of showing immunity to competitors is to increase customer satisfaction which is reflected by an increase in the dimension of price perception, where customer satisfaction will increase if freight forwarders are able to improve service quality, especially reflected in the assurance dimension, which is supported by increasing price conformity, especially reflected in increasing dimensions of product price conformity with the benefits obtained and supported also by increasing the ease of company location, especially as reflected in an increase in the visibility dimension. Classification-JEL: L8, M31, N75 Keywords: Service Quality, Price Suitability, Company Location, Customer Satisfaction, Customer Loyalty Journal: International Review of Management and Marketing Pages: 38-43 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8736/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8736/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: Zeleke Worku Author-Workplace-Name: Tshwane University of Technology Business School, 159 Nana Sita Street, Pretoria 0001, South Africa. Title: Regulatory Obstacles and Small, Micro and Medium-sized Enterprises Abstract: The study was conducted in order to assess and evaluate factors that affect the ease of borrowing money by small, micro and medium-sized enterprises (SMMEs) from microfinance agencies and commercial banks in Pretoria West. The study was conducted by drawing a stratified random sample of size 334 SMMEs that conduct business in Pretoria West. Data was collected by using a structured, pretested and validated questionnaire of study. The degree of entrepreneurial skills of respondents was assessed by using a composite index developed by Choto et al.(2014). Data analyses were conducted by using methods such as frequency tables, cross-tab analyses and ordered logit analysis. The study found that 23.65% of SMMEs were granted loans needed for business operation, whereas the remaining 76.35% of businesses were not granted loans needed for business operation. Based on odds ratios estimated from ordered logit analysis, the ability of business operators to secure loans from money lending institutions was significantly influenced by 3 factors. These factors were level of entrepreneurial skills, ability to order merchandise in bulk on credit from wholesale suppliers and distributors, and participation in social capital activities. Classification-JEL: M13, M21, D21, R38 Keywords: Pretoria West, SMME, Access to loan, Entrepreneurial skills, Odds ratio Journal: International Review of Management and Marketing Pages: 44-50 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8088/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8088/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-7 Template-Type: ReDIF-Article 1.0 Author-Name: Bayu Prawira Hie Author-Workplace-Name: London School of Public Relations (STIKOM LSPR), Jakarta, Indonesia. Title: Impact of Transforming Organizational Culture and Digital Transformation Governance toward Digital Maturity in Indonesian Banks Abstract: The purpose of this research was to know and analyze the effect of transforming organizational culture and digital transformation governance on digital maturity in banks in Indonesia. The population in this research was bankers in Indonesian banks with a sample size of 611 respondents. The method used in this research was descriptive and explanatory survey method, and the data analysis method used was structural equation modeling with data analysis tools Lisrel 8.80. The results showed that transforming organizational culture and digital transformation governance simultaneously have a positive and significant effect on digital maturity with a contribution of 61%. The digital transformation governance partially has more dominant influence on digital maturity compared to transforming organizational culture. The managerial implication of the results of this study was that to reach higher digital maturity in Indonesian banks, leaders must emphasize in digital transformation governance with removing silos as the main dimension to focus on. Classification-JEL: O32, M54, N75 Keywords: Organizational Culture; Digital Transformation; Governance; Technology; Bank Journal: International Review of Management and Marketing Pages: 51-57 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8785/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8785/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-8 Template-Type: ReDIF-Article 1.0 Author-Name: Asep Saputra Author-Workplace-Name: Mercu Buana University, Jakarta, Indonesia Author-Name: Eny Ariyanto Author-Workplace-Name: Mercu Buana University, Jakarta, Indonesia Title: The Effect of Leader Member Exchange, Job Satisfaction and Motivation on Educational Personnels’ Organizational Commitment of Jakarta Mercu Buana University Abstract: This study aims to examine and analyze the effect of leader member exchange (LMX), job satisfaction and motivation on educational personnels’ organizational commitment of Jakarta Mercu Buana University. This research used causal analysis with quantitative approach. The population is all educational personnels of Jakarta Mercu Buana University. The sample collection technique used non-probability sampling with convenience sampling. The sample is 186 educational personnels obtained based on Yamane approach formula. Data analysis using multiple linear regression. The result showed that leader member exchange (LMX) has positive and significant effect on organizational commitment. Job satisfaction has positive and significant effect on organizational commitment. Motivation has positive and significant effect on organizational commitment. Leader member exchange (LMX), job satisfaction and motivation simultaneously are having significant effect on organizational commitment. Recommendations for Jakarta Mercu Buana University to maintain and enhance leader member exchange (LMX), job satisfaction and employee motivation in order to increase organizational commitment. Classification-JEL: D23, I23, M5, M54 Keywords: Leader Member Exchange (LMX), Job Satisfaction, Motivation and Organizational Commitment. Journal: International Review of Management and Marketing Pages: 58-66 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8650/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8650/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-9 Template-Type: ReDIF-Article 1.0 Author-Name: Siswo Hadi Sumantri Author-Workplace-Name: Management Study Program Bencana, Faculty Keamanan Nasional, Pertahanan Indonesia, Indonesia University, Depok, Indonesia, Author-Name: Dewi Apriliani Author-Workplace-Name: Indonesian Navy College of Technology, Surabaya, Indonesia, Author-Name: IDK Kerta Widana Author-Workplace-Name: Mercu Buana University, Jakarta, Indonesia. Title: The Effect of Management of Service Strategies on Quality of Public Satisfaction Survey on Nuclear Emergency Response at RSG-GAS Serpong, TRIGA2000 Bandung and Kartini Yogyakarta Research Reactor Abstract: A study has been carried out to contribute to Indonesia's disaster management system for nuclear emergency preparedness and response. This study is very important to improve nuclear emergency preparedness and responses to local authorities who have the potential risk of a nuclear disaster arising from an emergency nuclear research reactor. The difference in reactor power provides an overview of the different potential hazards. This paper analyzes the nuclear emergency response plan of the Indonesian nuclear research reactor. They are RSG-GAS (30 MWth) in Serpong, TRIGA2000 (2 MWth) reactor in Bandung, and Kartini reactor (100 KWth) in Yogyakarta. A good quality management strategy can contribute to people's satisfaction compared to current international standards. This study concludes that the potential danger of the reactor is in line with the power and characteristics of the reactor. Among the three, RSG-GAS has the highest potential hazard with a potential impact of up to 5 Km, followed by the TRIGA2000 reactor with a potential impact of up to 1 Km, and the least is the Kartini reactor with a potential impact of up to 200 m. The operation concept used in the contingency plan is in line with international standards. This research found that a good service strategy management plan is not equipped with a reference value for every protective action taken will cause community satisfaction will not be of good value. Therefore, reviews and updates are needed to improve the plan. Another challenge found in this study, one of which is the availability of Iodine Thyroid Blocking Agent (KI pills), also needs to be solved so that it is prepared for an effective response. Classification-JEL: L1, Q54 Keywords: Management of Service Strategies, Quality of Public Satisfaction Journal: International Review of Management and Marketing Pages: 67-75 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8835/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8835/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-10 Template-Type: ReDIF-Article 1.0 Author-Name: Yunalfian Yulius Author-Workplace-Name: Universitas Persada Indonesia YAI. Jakarta. Indonesia. Author-Name: Yunirsan Yulius Author-Workplace-Name: Universitas Persada Indonesia YAI. Jakarta. Indonesia. Title: Training, Compensation, and Job Performance: A Critical Review of their Relationship Abstract: Issues that affect performance PMPTSP Service employee compensation is not balanced with energy, thought, and time has been sacrificed by the employee. Compensation awarded tends to be based groups and not based on the performance of employees. In this study the performance of employees is not optimal compensation allegedly due to the application of the less in accordance with the provision of education and training has not done well. Performance of employees who tend to be less than optimal, judging from the results of a preliminary survey in which 45% of respondents have not been able to finish every job on time. 60% of employees think cannot focus on finishing the job when the boss is not in place. Given the nature of this research is descriptive and verification, Classification-JEL: O32, M54, N75 Keywords: job performance, compensation, training. Journal: International Review of Management and Marketing Pages: 76-79 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8839/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8839/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-11 Template-Type: ReDIF-Article 1.0 Author-Name: Farid Ma'ruf Author-Workplace-Name: Inspectorate General of the Ministry of Religion, Indonesia, Author-Name: Ita Reinita Hadari Author-Workplace-Name: YAI Persada University, Jakarta, Indonesia, Author-Name: Dini Amalia Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi YAI, Jakarta, Indonesia. Title: Employee Motivation and Performance Models Abstract: This study aims to determine the effect of empowerment, interpersonal communication and work involvement on performance with work motivation as a mediating variable. The sample in this study amounted to 300 employees of PT. Humanindo Jakarta. Analysis of the data used is path analysis. The results showed that there was a direct influence on empowerment and work involvement on employee performance, but interpersonal communication was not significant. The indirect effect on employee performance through work motivation shows that interpersonal communication is significant, while empowerment and work involvement are not significant. Classification-JEL: O32, M54, N75 Keywords: Empowerment, Interpersonal Communication, Work Engagement, Work Motivation, Employee Performance. Journal: International Review of Management and Marketing Pages: 80-86 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8811/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8811/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-12 Template-Type: ReDIF-Article 1.0 Author-Name: Amged Saleh Shkeer Author-Workplace-Name: Faculty of Economics and Management Science, Universiti Sultan Zainal Abidin, Malaysia. Author-Name: Zainudin Awang Author-Workplace-Name: Faculty of Economics and Management Science, Universiti Sultan Zainal Abidin, Malaysia. Title: Exploring the Items for Measuring the Marketing Information System Construct: An Exploratory Factor Analysis Abstract: One of the most important factors that affect the decision-making process is the Information system (IS) in any given institution. Accordingly, IS in any institution is closely matching the heart role in a human body. The aim of this research is to perform instrument validation through Exploratory Factor Analysis (EFA). The questionnaire used in this study is adapted from two different studies: Bahloul (2011) and Al-Adamat (2015). It consists of of seven sub-constructs; after the questionnaire was distributed, 100 responses were collected to do the EFA. EFA was done for each construct separately. The results show that all of the seven constructs have one component or dimension, The factor loading for every item in each construct is greater than 0.6, Bartlett's Test of Sphericity was less than 0.05 for all the constructs, which is Significant (P-value <0.05). Kaiser-Meyer-Olkin Measure of Sampling Adequacy was higher than 0.6 for all the constructs, and this means that the sample size is adequate. Cronbach's Alpha test was higher than 0.7 for the entire constructs’ items, which means that these items are all reliable. This study found a valid and reliable instrument for measuring the effectiveness of marketing information system components in the decision-making process. Classification-JEL: M31, M30 Keywords: Exploratory Factor Analysis, Marketing Information System, Decision-Making Process, Information technology Journal: International Review of Management and Marketing Pages: 87-97 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8622/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8622/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-13 Template-Type: ReDIF-Article 1.0 Author-Name: Angrian Permana Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: M. Havidz Aima Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Eny Ariyanto Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Afriapollo Syafarudin Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Title: The Effect of Competency and Motivation of Work Satisfaction and its Implementation of Lecturer Commitments in the Private Vocational School of Lldikti Area IV in Banten Abstract: This study aims to determine the effect of competence on lecturer job satisfaction, motivation on lecturer job satisfaction, competence on lecturer work commitments, motivation on lecturer work commitments, and job satisfaction on lecturer work commitments at Private Universities in Banten Province. This research uses quantitative methods with a total sample of 330 people. Samples were taken from a lecturer population spread across several private universities in Banten, namely, Serang City, South Tangerang City, Tangerang City, Tangerang Regency, Pandeglang Regency, Lebak Regency, and Cilegon City. The analytical tool used in this study uses SEM with the Smart PLS tool. The results of this study are competence influences lecturer job satisfaction, motivation influences lecturer job satisfaction, competence influences lecturer work commitment, motivation does not affect lecturer work commitment, and satisfaction influences lecturer work commitment. Classification-JEL: J28 Keywords: Competence, Motivation, Job Satisfaction, Work Commitment Journal: International Review of Management and Marketing Pages: 98-104 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8833/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8833/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-14 Template-Type: ReDIF-Article 1.0 Author-Name: Pierre Claver Bitama Author-Workplace-Name: Economics and Rural Development Unit, University of Liege-Gembloux Agro-Bio Tech, Belgium, Author-Name: Philippe Lebailly Author-Workplace-Name: Economics and Rural Development Unit, University of Liege-Gembloux Agro-Bio Tech, Belgium, Author-Name: Patrice Ndimanya Author-Workplace-Name: Rural Economics Unit, University of Burundi, Burundi. Author-Name: Philippe Burny Author-Workplace-Name: Economics and Rural Development Unit, University of Liege-Gembloux Agro-Bio Tech, Belgium, Title: Global Value Chain Governance and Relation between Local Actors in the Burundian Tea Sector Abstract: In the context of globalization, the success of a firm to sell its products on international and regional markets depends on the type of governance exercised in a given sector. This article mobilizes a theoretical framework of global value chain governance to analyze the type of governance exercised in the tea sector in Burundi. A qualitative analysis of data from a survey of 120 small tea farmers in the Ijenda and Teza areas reveals that control and coordination in the sector is ensured by captive governance. In addition, a stagnation of the price of the green leaf tea over a decade generates a lack of interest in the tea farming out on small farming areas. Only 25% of small tea farmers in Ijenda and 36% in Teza want an extension. Classification-JEL: O13, O21, P32, P42 Keywords: captive governance, market governance, global value chain, Tea. Journal: International Review of Management and Marketing Pages: 105-111 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8857/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8857/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-15 Template-Type: ReDIF-Article 1.0 Author-Name: Sri Sundari Author-Workplace-Name: Pertahanan University, Indonesia, Author-Name: Tri Legionosuko Author-Workplace-Name: Pertahanan University, Indonesia, Author-Name: Usnanta Prasetya Asmat Author-Workplace-Name: Pertahanan University, Indonesia, Author-Name: Afriapollo Syafarudin Author-Workplace-Name: Mercu Buana University, Jakarta, Indonesia. Title: The Competition of Local and Product of China in Meeting Consumer Demand Based in Gembrong Market Jakarta Timur Abstract: The demand of customer raises the competitiveness of local and Chinese products in the Gembrong market East Jakarta, based. In the case of ACFTA, Indonesia's strategy has main focus in improving the quality of human resources and labor productivity. Data is collected by observation, interviews, and documentation. The data obtained and analyzed according to the actual conditions, then each actual conditions element is combined in order to produce a conclusion. The government has strengthen the domestic market by implementing compulsory Indonesian National Standards (SNI) for industrial products, trade policy such as the application of Producer Importers (IP) and Registered Importer (IT) the application of trade defends optimizes the increasing of domestic product usage ( P3DN) in all lines of life and economic activities. Classification-JEL: M3 Keywords: s Gembrong Market, Consumer Demand, Local and Chinese Product Competition Journal: International Review of Management and Marketing Pages: 112-119 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8851/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8851/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-16 Template-Type: ReDIF-Article 1.0 Author-Name: Ita Soegiarto Author-Workplace-Name: Postgraduate Doctoral Programme, Universitas Negeri, Jakarta, Indonesia, Author-Name: Billy Tunas Author-Workplace-Name: Faculty of Economics, Suryadarma University, Indonesia, Author-Name: Mahmuddin Yasin Author-Workplace-Name: Faculty of Economics, Universitas Negeri, Jakarta, Indonesia, Author-Name: Achmad Hidayat Sutawidjaya Author-Workplace-Name: Doctoral Program, Universitas Mercu Buana Jakarta, Indonesia. Title: The Strategy Transforming purpose and Fundamental Management from The School of Meteorological, Climatological and Geophysical (STMKG) Agency Indonesia Abstract: The research aims to explain the basic and objectives of the School of Meteorological, Climatological and Geophysical Agency which was originally the academy became college. Hopefully this change has a positive impact on organizational performance. The transforming the Academy of Meteorology and Geophysics (AMG) to the College of Meteorological Climatology and Geophysical (STMKG) is based on two factors. Internally, it can produce graduates who are reliable, trusted and recognized by the world and become the center of excellent for the education of Meteorological, Climatology and Geophysical (MKG). Externally, the change is based onThe rapid technological and community demands that the meteorological, climatological and geophysical agency (BMKG) is able to answer problems related to disaster is expected to minimized victims and disaster losses. This research uses qualitative methods with the case study approach, data collection using the purposive sampling technique since researchers want to get from various competent sources. The novelty of this research was conducted in the school of technical background that graduates are required to have the soul of socio entrepreneur, because it must provide information to the community in accordance with the jargon of BMKG namely fast, precise, accurate and understandable. The results showed that the changes that occurred resulted in a reliable graduate as a civil apparatus of the state placed throughout the task executing unit in the BMKG environment and provide MKG information in various areas such as Flight related weather info, high wave info, agricultural info planting time the most suitable and seismicity related to the potential of a tsunami. Classification-JEL: L2 Keywords: Transformation, Organization, School of agency Journal: International Review of Management and Marketing Pages: 120-127 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8850/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8850/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-17 Template-Type: ReDIF-Article 1.0 Author-Name: Tri Legionosuko Author-Workplace-Name: Pertahanan University, Jawa Barat, Indonesia, Author-Name: Sri Sundari Author-Workplace-Name: Pertahanan University, Jawa Barat, Indonesia, Author-Name: Achmad Hidayat Sutawijaya Author-Workplace-Name: Mercubuana University, Jakarta, Indonesia. Title: The Effect of Training, Integrity and Competency Knowledge of Cooperation Team Official Human Resources in Directorate General of Defense Strategy the Ministry Abstract: The objective of this research was to determine the effect of training, integrity and teamwork competence knowledge of the human resources (HR) officials at the Directorate general of defense strategy defense the ministry of defense, Jakarta in 2016. The research used survey method with quantitative approach and path analysis technique. The data were collected from 63 civil sevants as sample. Sample were sellected by simple random sampling from 166 Civil servants as population. The results showed that there is the knowledge competency training effect obtained the correlation coefficient is 0.689 and the value of path coefficient of 0.374, meaning a significant path coefficient; Influence of the knowledge integrity, competency obtained by the correlation coefficient is 0.651 and the value of path coefficient of 0.300, meaning a significant path coefficient; Teamwork influence on competency knowledge obtained the correlation coefficient is 0.704 and the value of path coefficient of 0.299, meaning a significant path coefficient; Effect of training on teamwork obtained a correlation coefficient of 0.598 and the value of path coefficient of 0.409. Means a significant path coefficient; Teamwork integrity influence on the correlation coefficient 0.603 and the value of the path coefficient of 0.417. Means a significant path coefficient; and effect of training for the integrity of the correlation coefficient of 0.455 and the value of the path coefficient of 0.455. Means a significant path coefficient. Classification-JEL: M53, O15 Keywords: Knowledge Competency, Training, Integrity, Teamwork Journal: International Review of Management and Marketing Pages: 128-134 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8852/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8852/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-18 Template-Type: ReDIF-Article 1.0 Author-Name: Desfitrina Desfitrina Author-Workplace-Name: Sriwijaya University, Palembang, Street Srijaya Negara, Old Hill, Ilir Barat I, Bukit Palembang City, South Sumatra, Indonesia, Author-Name: Zulfadhli Zulfadhli Author-Workplace-Name: Universitas Tamansiswa Palembang, Jl. Tamansiswa No. 261, 20 Ilir D. I, Ilir Timur, I Palembang City, South Sumatra, Indonesia. Author-Name: Widarti Widarti Author-Workplace-Name: Universitas Tamansiswa Palembang, Jl. Tamansiswa No. 261, 20 Ilir D. I, Ilir Timur, I Palembang City, South Sumatra, Indonesia. Title: Good Service Strategies Affect Competitive Advantage Abstract: The purpose of this study is to determine the effect of service on competitive advantage. The unit of analysis in this study is the manager of a manufacturing industry company in South Sumatra. The results showed that a good level of service would create a competitive advantage that had the characteristics possessed by managers to produce a production advantage over similar companies. Furthermore it was found that the effect of service on competitive advantage companies must understand how to manage the various resources they have. An important key to winning competition lies in the company's ability to create competitive advantage. Competitive advantage can come from various company activities such as in designing, producing, marketing, delivering, and supporting its products. Each of these activities must be directed to support a relatively low cost position with good quality on the basis of creating differentiation. Classification-JEL: L6, O14 Keywords: Service Strategy, manufacturing, Competitive Advantage Journal: International Review of Management and Marketing Pages: 135-144 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8853/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8853/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-19 Template-Type: ReDIF-Article 1.0 Author-Name: Veronika Fenyves Author-Workplace-Name: Institute of Accounting and Finance, Faculty of Economics and Business, University of Debrecen, Debrecen, Hungary. Title: Corporate Expectations Regarding the Role of the Controller: Results of a Hungarian Survey Abstract: The past few years have seen fast and continuous changes in the corporate environment. Only those companies can stay competitive in today’s economy that is able to give the right responses to the changes in their environment. Consequently, controlling activities are taking on an increasingly important role in the operation of corporate organizations. In Hungary, the role of controlling has been improving and continuously growing since the 1990s, and it has now become a management function. When setting up a new controlling system, the controller is responsible for selecting the tools, methods, and techniques that are necessary to achieve corporate goals. The study aims to identify the competencies that are required for a controller, as well as the areas they need to focus on in order to be successful in their job. The questionnaire was compiled with the help of the EvaSys system, and they were addressed to the top managers, financial managers, and controllers of various corporate organizations. The sample was made up of 124 completed and assessable questionnaires. In order to analyze the database, there were applied distribution coefficients, ?2 test, Cramer’s V test. Classification-JEL: M12; M40 Keywords: controller; organizational requirements; personal ability; personal competencies Journal: International Review of Management and Marketing Pages: 145-151 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8566/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8566/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-20 Template-Type: ReDIF-Article 1.0 Author-Name: Ufuk Cebeci Author-Workplace-Name: Department of Industrial Engineering, Istanbul Technical University, 34367, Maçka, Ýstanbul, Turkey Author-Name: Oguzhan Ince Author-Workplace-Name: Department of Industrial Engineering, Istanbul Technical University, 34367, Maçka, Ýstanbul, Turkey Author-Name: Hulya Turkcan Author-Workplace-Name: Faculty of Business Administration, Gebze Technical University, 41400, Gebze, Kocaeli, Turkey Title: Understanding the Intention to Use Netflix: An Extended Technology Acceptance Model Approach Abstract: Developments in information and communication technologies disrupt the traditional media ecosystem. New media has led to the emergence of many digital platforms such as Netflix. Netflix has become very popular nowadays all over the world. Hence, this paper aims to reveal the determinants of intention to use Netflix based on the technology acceptance model. For this purpose, a survey of 251 respondents in Istanbul was conducted. The findings indicate that (i) self-efficacy and knowledge is positively related to perceived ease of use, (ii) knowledge and perceived ease of use is positively associated with perceived usefulness, (iii) perceived usefulness predicts attitude, (iv) attitude predicts intention to use, and (v) technology anxiety attenuates the positive effect of perceived usefulness on attitude. Classification-JEL: C42, M31 Keywords: Technology acceptance model, Digital platforms, Netflix Journal: International Review of Management and Marketing Pages: 152-157 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8771/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8771/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-21 Template-Type: ReDIF-Article 1.0 Author-Name: Hiroyasu Furukawa Author-Workplace-Name: College of Economics, Nihon University, 1-3-2 Kanda-Misakicho, Chiyoda, Tokyo, Japan Author-Name: Koki Matsumura Author-Workplace-Name: School of Economics and Management, University of Hyogo, 8-2-1 Gakuennishi-machi, Nishi-Ku, Hyogo, Kobe, Japan, Author-Name: Susumu Harada Author-Workplace-Name: School of Business Administration, Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, Japan. Title: Effect of Consumption Values on Consumer Satisfaction and Brand Commitment: Investigating Functional, Emotional, Social, and Epistemic Values in the Running Shoes Market Abstract: Firms can acquire sustainable competitive advantages by managing brand relationships and consumption values. However, previous studies do not compare consumption value with consumer satisfaction and brand commitment. Consumption value theory postulates that functional, emotional, social, and epistemic values enhance brand relationships. However, the most effective element of consumption values on consumer satisfaction or brand commitment is different. Specifically regarding running shoes, this article empirically compares functional, emotional, social, and epistemic values with consumer satisfaction and brand commitment. Using a mediated–moderation regression model, this article collected 844 Japanese samples from a marathon in Kobe, Japan, and tested how multiple consumption values affected consumer satisfaction and brand commitment, moderated by age. The results show that consumption values except epistemic value have positive effects on consumer satisfaction and brand commitment. In particular, this article uncovers the moderating effect of age in social values and consumer satisfaction. Specifically, social values affect consumer satisfaction when consumers are under 39 years old. This paper also found that functional value and social value have the strongest effect on consumer satisfaction and brand commitment, respectively, compared with other values. Contravening consumption value theory, our data suggests that epistemic value impedes brand commitment. Classification-JEL: M10, M21, M31 Keywords: Consumption Values Theory, Consumer Satisfaction, Brand Commitment, Running Shoe Journal: International Review of Management and Marketing Pages: 158-168 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8713/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8713/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-22 Template-Type: ReDIF-Article 1.0 Author-Name: Kipchillat Nancy Author-Workplace-Name: School of Business and Economics, Kabarak University, Kenya Author-Name: Hillary Busolo Author-Workplace-Name: School of Business, Economics and Human Resources Development, Alupe University College, Kenya. Author-Name: Ronald Chepkilot Author-Workplace-Name: School of Business and Economics, Kabarak University, Kenya Title: A Comparative Study of Influence of Advertising through Online and Offline Media Channels on Consumers’ Attitude by Selected Commercial Banks in Nairobi County, Kenya Abstract: The of the aim of this study was to compare the influence of advertising through online and offline media channels on consumers’ attitude as used by selected commercial banks in Nairobi County, Kenya. Across-sectional study using a stratified sampling technique was used to sample the respondents from selected three commercial banks in Nairobi County, Kenya (Kenya Commercial Bank, Equity Bank, and Co-operative Bank). A sample size of 384 from three selected banks in Nairobi County was used. The data was then collected using a questionnaire, with questions comprising Likert scale type to measure consumers’ attitude. The data was then analysed using Statistical Package for the Social Sciences software to determine descriptive and inferential statistics. The results revealed that TV (73.93) was ranked first followed by Google Ads (71.26%) by the consumers from the three selected bank. Offline media channel had highest overall score on consumer awareness (mean = 3.552; CV = 30.91%), liking (mean = 3.491; CV = 31.40%) and action (mean = 3.454; CV = 31.08%) compared to online media channels which had awareness (mean = 3.02; CV = 38.16%), liking (mean = 2.913; CV = 41.86%) and action (mean = 2.881; CV = 39.65%). Correlation analysis indicates that there was a strong and positive correlation between offline channels and consumers’ attitude compared to online media channels. In addition, strong, positive and statistically significant relationship between use of TV and consumer awareness(r = 0.799, P = 0.000), liking (r = 0.898, P = 0.000) and consumer action tendency (r = 0.718, P = 0.000). Regression analysis revealed that offline media channels significantly influence (F = 3.994; P = 0.0131) consumer attitudes compared to online media channels (F = 2.551; P = 0.0341) when accessing bank advertisement. Age had no significant moderating effect on offline media channels 78.5 % (R2 = 0.559) and consumer attitudes whereas online media channel 55.9 % (R2 = 0.559). In conclusion, this study has demonstrated that advertising through offline media channel by the selected bank significantly influence consumer attitudes and age plays no significant moderating effect on consumer attitude and media channels. Classification-JEL: M3 Keywords: Advertising, Consumers’ Attitude, Online Media, Offline Media Journal: International Review of Management and Marketing Pages: 169-178 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8757/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8757/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-23 Template-Type: ReDIF-Article 1.0 Author-Name: Mulyanto Nugroho Author-Workplace-Name: Department of Accounting, University of 17 August 1945 Surabaya, Indonesia Author-Name: Mario Sariski Dwi Ellianto Author-Workplace-Name: Department of Manufacturing Engineering, University of 17 August 1945 Surabaya, Indonesia. Author-Name: Yusuf Eko Nurcahyo Author-Workplace-Name: Department of Manufacturing Engineering, University of 17 August 1945 Surabaya, Indonesia. Title: Planning and Implementation Enterprise Resource Planning Module Distribution Management Using the Methods of Distribution Requirement Planning in MSMES UD Adhi Teknik Abstract: The integration of computerization in the company allows the groove and access to information in the company can quickly and accurately are reinforced on all fronts. The integration of computerized currently used large companies to compete and develop is enterprise resource planning (ERP). ERP is the integration of all the process of information data on the organization into a system of software and hardware to achieve integration. distribution requirement planning (DRP) is an operating system (production, procurement, atonia material, product distribution) occurs only as a response to the scheduling planning for every operation without taking into account the status of the real-time from the corresponding operation. MSMES of skewer making machine have the name of UD. Adhi teknik of standing since the year 2008 is moving in the field of making the machine as satay. MSMES is located in Terung Kulon, Sidoarjo, East Java. This company does not have a Distribution management system so that the process of distribution of these companies are still experiencing delays and good in the process of production and distribution process company products to customers who cause the swelling production cost, the cost of distribution and becomes dissatisfied by the customer. The method of calculation DRP produce cost savings compared to the method used by the company. Besides that the interval is also more than the previous one. With ERP information system technology also accelerate the flow of information between the department and also the sale and purchase of. Classification-JEL: P4, P42 Keywords: Information System, Enterprise Resource Planning Adempiere, Distribution Requirement Planning, MSMES UD Adhi Teknik Journal: International Review of Management and Marketing Pages: 179-184 Volume: 9 Issue: 6 Year: 2019 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8092/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8092/pdf File-Format: text/html Handle: RePEc:eco:journ3:2019-06-24 Template-Type: ReDIF-Article 1.0 Author-Name: Nirusa Sirivariskul Author-Workplace-Name: Science and Social Science, Burapha University, Thailand Title: The Mediating Impact of New Product Innovativeness on the Relationship between Learning Orientation and New Product Performance in Thailand ISO 1900 Industry Abstract: This research examined between the mediating impact of new product innovativeness on the relationship between learning orientation and new product performance. A survey questionnaire from was used to collect data from 62 firms in Thailand.The results indicated that new product innovativeness fully mediates the relationship between learning orientation and new product performance. This finding suggests that manufacturing should develops learning orientation as a competitive factor for new product innovativeness and new product performance. Finally, the study provides a discussion on the academics and practitioners for future research. This research examined the mediating impact of new product innovativeness on the relationship between learning orientation and new product performance. A survey questionnaire form was used to collect data from 62 firms in Thailand.The results indicated that new product innovativeness fully mediates the relationship between learning orientation and new product performance. This finding suggests that manufacturing should develop learning orientation as a competitive factor for new product innovativeness and new product performance. Finally, the study provides a discussion on the academics and practitioners for future research. Classification-JEL: D1, L2 Keywords: Learning Orientation, New Product Innovativeness, New Product Performance. Journal: International Review of Management and Marketing Pages: 1-6 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8840/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8840/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Rita Zahara Author-Workplace-Name: Sekolah Tinggi Ilmu Ekonomi Pengembangan Bisnis Manajemen, Jakarta, Indonesia, Author-Name: Nandan Limakrisna Author-Workplace-Name: Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia. Title: The Building Image of PT. Jakarta East Industrial Park Abstract: The study aims to determine the effect of service quality and customer relations simultaneous on the image of PT.JEIP. The method used in this research is a descriptive and explanatory survey. The unit of analysis is the investor industrial estates managed by PT.JEIP with a sample size of 110 investors. The time horizon in this study was cross-sectional. The findings in this study are that the service quality and customer relationship simultaneous influence on image of PT. EJIP, but when viewed in partial, it predominantly affects the customer relationship on image of PT. EJIP, while the quality of service has no significant effect on the image of PT. EJIP. Classification-JEL: L8, M31, N75 Keywords: service quality, customer relationship, image Journal: International Review of Management and Marketing Pages: 7-10 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9045/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9045/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Meryem Zoghlami Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Business and Research in Marketing (ERMA), Tunisia Author-Name: Salma Ayeb Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Business and Research in Marketing (ERMA), Tunisia Author-Name: Kaouther Saied Ben Rached Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Business and Research in Marketing (ERMA), Tunisia Title: The Moderating Effect of Empowerment in the Relationship Internet Use in Health and Shared Decision-making between Patient and Doctor Abstract: This paper examines the relationship between patient online health use, empowerment and treatment decision-making. A quantitative survey of 114 patients with chronic diseases highlights the impact of Internet use on shared decision-making. The study also examines the moderating effect of patient empowerment. The results indicate that the relationship between online health use and shared decision-making is stronger under a high level of empowerment. Classification-JEL: I12, M31 Keywords: online health use, doctor-patient relationship, shared decision-making, empowerment. Journal: International Review of Management and Marketing Pages: 11-18 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9012/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9012/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Vonny Susanti Author-Workplace-Name: Graduate School of Management and Business, IPB University, Indonesia, Author-Name: Ujang Sumarwan Author-Workplace-Name: Department of Family and Consumer Science, Graduate School of Management and Business, IPB University, Indonesia Author-Name: Megawati Simanjuntak Author-Workplace-Name: Department of Family and Consumer Science, Graduate School of Management and Business, IPB University, Indonesia Author-Name: Eva Z Yusuf Author-Workplace-Name: Graduate School of Management and Business, IPB University, Indonesia, Title: Rational Antecedent Framework of Brand Satisfaction in the Industrial Market: Assessing Rational Perceived Quality and Rational Perceived Value Roles Abstract: Referring to the traditional paradigm, the industrial decision process is most likely influenced by rational aspects; is this perspective still relevant? The purpose of this paper is to explore further the role of rational satisfaction’s antecedents, particularly perceived quality and perceived value. This study conducts a literature review and an in-depth analysis of 10 papers published by reputable Scopus index publishers, with respondents from various industries and time horizon of the last five years. This study finds that rational aspects of perceived quality and perceived value influence satisfaction directly, moreover rational perceived quality influences perceived value, and indirectly influences brand satisfaction. However, the study finds that the emotional aspects are involved; although the final decision process is a dual process, the rational aspects still dominate the process of taking final decision. Classification-JEL: M31, L10 Keywords: perceived quality, perceived value, customer satisfaction, rational evaluation, brand equity Journal: International Review of Management and Marketing Pages: 19-26 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9017/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9017/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Ali Yousef Yamin Author-Workplace-Name: Department of Human Resources Management, College of Business, University of Jeddah, Jeddah, Saudi Arabia. Title: The Relationship between RIGHT Ethical Behavior Perspective, Demographic Factors, and BEST Ethical Performance Abstract: Current research aimed the low level of ethical behavior by many university leaders, despite the prevalence of the term ethical leadership in recent years, and determine the Relationship between RIGHT Ethical Behavior Perspective, Demographic Factors, and BEST Ethical Performance. We used the multiple regression analysis to estimate the linear relationship between Best Ethical and Right Ethical, but structural equation modeling was used to test for mediation, the hypothesis that Best Ethical may influence the Best Ethical, through Demographic variables. The surveyed data was analyzed and carried out with STATA 9 software. the study shown that Best Ethical has a positively and significantly effect on the Right Ethical. Also, Best Ethical may affect Demographic variables in terms of an experience only. Gender, Age, and Education seem do not be influenced by Best Ethical since the statistical probability is higher than the significance level. And it is concluded that Gender, Age, and Experience have a positively and significantly effect on Right Ethical, however, Education has a negative and significant effect on Right Ethical. Another important result is that Right Ethical depends on Demographic variables in terms of Age; although, this dependence is no significantly since the statistical probability is higher than the significance level. Classification-JEL: M5, M12. Keywords: RIGHT Ethical Behavior, Demographic Factors, BEST Ethical Performance. Journal: International Review of Management and Marketing Pages: 27-39 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9100/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9100/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Haroon A.A. Saif Author-Workplace-Name: School of Management, University of Science and Technology of China, Hefei, China. Author-Name: Usman Ghania Author-Workplace-Name: School of Management, University of Science and Technology of China, Hefei, China. Title: Need for Achievement as a Predictor of Entrepreneurial Behavior: The Mediating Role of Entrepreneurial Passion for Founding and Entrepreneurial Interest Abstract: This study aims to explore the role of new predictors of Entrepreneurial behavior (EB). Build on entrepreneurial passion literature we propose that entrepreneurial passion for founding (EPF) predicts EB. We then apply McClelland’s (1961) Need for achievement (NACH) theory to propose that NACH predicts EB. We also propose that EPF and entrepreneurial interest mediate this relationship. Furthermore, we hypothesize that prior experience moderates EPF and EB relationship as well as NACH and EB relationship and EI and EB relationship. Based on a sample of 223 collected by using a reliable questionnaire distributed to actual and potential entrepreneurs from different nationalities who are living in china; we found support for our hypotheses. Results indicated that EPF and NACH are significantly related to EB. Furthermore, we found that entrepreneurial interest and EPF mediate NACH and EB relationship. Moreover, the results revealed that prior experience affects the relationship between EPF and EB and NACH and EB as well as the relationship between entrepreneurial interest and EB such that prior experience strengthens those relationships. Study implications, limitations, and future directions are discussed. Classification-JEL: L26, J52 Keywords: Entrepreneurial Behavior, Entrepreneurial Interest, Entrepreneurial Passion, Need for Achievement, Prior Experience Journal: International Review of Management and Marketing Pages: 40-53 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8949/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8949/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-6 Template-Type: ReDIF-Article 1.0 Author-Name: Tri Cicik Wijayanti Author-Workplace-Name: Program of Management Master, Faculty of Economics, Muhammadiyah Gresik University, East Java, Indonesia, Author-Name: Made Setini Author-Workplace-Name: Management Doctoral Program, Faculty of Economics and Business, Udayana University, Bali, Indonesia, Author-Name: Dio Caisar Darma Author-Workplace-Name: Departement of Management, Samarinda High College of Economics Science, Samarinda, Indonesia, Author-Name: Purwadi Purwadi Author-Workplace-Name: Departement of Management, Faculty of Economic and Business, Mulawarman University, Samarinda, Indonesia, Author-Name: Prisciella Rizky Alka Author-Workplace-Name: Management Master Program, Faculty of Economics and Business, Yogyakarta National Development University, Yogyakarta, Indonesia. Title: Connectivity Continuous Improvement Program and Employee Performance Abstract: In a turbulent business environment, company personnel are required to always make continuous improvements to the systems and processes used to generate value for customers and connect the performance of their employees. The purpose of the study was to analyze the extent of connectivity continuous improvement program and employee performance. The subjects of the study were employees of PT Kitadin Site Embalut located in Kutai Kartanegara Regency, East Kalimantan Province (Indonesia). Determination of the sample using probability sampling techniques totaling 60 employees and data processed through Multiple Linear Regression Analysis. The conclusions obtained based on field interviews is: employee development and training variables, improvement of work quality and productivity, and building cooperation between work teams has a significant effect on employee performance. Meanwhile, employee involvement in problem solving and good communication has no significant effect on employee performance. Employee involvement in organizational events is expected not only to the same person continuously, but in rotation. The things that need to be improved are that each employee must be able to openly communicate with fellow colleagues, as long as it is related to work related to the company. Classification-JEL: J24, L2 Keywords: Continuous improvement program, Employee performance, Indonesia. Journal: International Review of Management and Marketing Pages: 54-62 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9161/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9161/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-7 Template-Type: ReDIF-Article 1.0 Author-Name: Fabián Cuesta Author-Workplace-Name: Universidad Politécnica Salesiana, Ecuador Author-Name: Gabriela Paida Author-Workplace-Name: Universidad Politécnica Salesiana, Ecuador Author-Name: Irene Buele Author-Workplace-Name: Universidad Politécnica Salesiana, Ecuador Title: Influence of Olfactory and Visual Sensory Stimuli in the Perfume-Purchase Decision Abstract: Neuromarketing has evolved in marketing practices, especially in the study of consumer behavior; however, in Ecuador this technique is still unknown, because they are limited to traditional marketing. The current research aims to determine the influence of olfactory and visual sensory stimuli in the decision making to purchase perfumes, using an experimental and conclusive investigation. 5980 students at Politécnica Salesiana University in Cuenca participated in this study. Through the application of 361 surveys, fragrance preferences were determined by gender, obtaining that, women prefer floral fragrances, men prefer caramelized fragrances and the LGBTI group prefer woody ones. In addition, through the BIOPAC tool (applied to 10 students), the influential zone was established in the decision when buying perfumes. In the case of women, the findings revealed that in the frontal lobe there was a strong cerebral activation while they were exposed to different fragrances, contrary to how men reacted to them. Finally, with the EYE TRACKING, the study showed that, women go more into detail when acquiring a product than men, who just pay attention to basic characteristics of the product. Classification-JEL: M31, M39 Keywords: Neuromarketing, Neuroscience, Purchase Decision, Sensory Stimulation Journal: International Review of Management and Marketing Pages: 63-71 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8963/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8963/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-8 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Al Zoubi Author-Workplace-Name: Department of Tourism, Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia Author-Name: Yahaya Ibrahim Author-Workplace-Name: Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Terengganu, Malaysia Title: Tourists or Pilgrims: Classification of the Visitors at the Baptism Site of Jesus Christ in Jordan Abstract: The purpose of the present study about the baptism site of Jesus Christ together with the holy site portrayal, diverse aspects of the visits to the Baptism Site such as statistics, demographic features of the visitors, their motivations and practices, In addition, classifying the visitors on the site, accordingly, the research aimed to depict the reasons and motivations driving the visits to the baptism site, and examining the potential outcomes of the classification of the visitors at the holy site. 200 surveys have been handed out among Jordanians Christians visitors of which 120 were completed and valid. Accordingly, visitors have been classified into five groups of Religious journeys (pilgrims), cultural pilgrimage tourists, historical pilgrimage tourists, secular tourists, and educational tourism. Classification-JEL: Z32, Z31, Z39, Z12, N35 Keywords: Jordan, Religious Tourism, The Baptism, Religious Pilgrimage Journal: International Review of Management and Marketing Pages: 72-78 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8893/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8893/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-9 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Afendi Author-Workplace-Name: Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia. Author-Name: Ari Wibowo Author-Workplace-Name: Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia. Author-Name: Euis Happy Wangloan Author-Workplace-Name: Universitas Persada Indonesia Y.A.I. Jakarta, Indonesia. Title: The Model of Perceived Organizational Support, Employee Engagement, Organizational Citizenship Behavior in the Environment Directorate General of Sea Transportation Abstract: The role of transportation is very important in supporting the development process to support public economic activities both in rural and urban areas in Indonesia. Adequate transportation facilities are expected to eliminate the isolation and create a stimulant in each region to be more advanced and developed evenly in all sectors of life, trade, industry, education, health, and other sectors. So it will always be needed repair and upgrading of public transport services both in terms of facilities, security systems, procedures, and human resources support. Moreover, if faced with a high number of transport accidents in Indonesia, the results showed that perceived organizational support and employee engagement simultaneously have a positive and significant effect on organizational citizenship behavior with a contribution of 61%. The employee engagement partially has more dominant influence on organizational citizenship behavior compared to perceived organizational support. The managerial implication of the results of this study was that to reach higher organizational citizenship behavior in environment directorate general of SEA transportation, leaders must emphasize in employee engagement with removing silos as the main dimension to focus on. Classification-JEL: O32, M54, N75 Keywords: Perceived Organizational Support, Employee Engagement, Organizational Citizenship Behavior Journal: International Review of Management and Marketing Pages: 79-83 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/9145/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/9145/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-10 Template-Type: ReDIF-Article 1.0 Author-Name: Ascaryan Rafinda Author-Workplace-Name: Faculty of Economics and Business, Universitas Jenderal Soedirman, Indonesia, Author-Name: Agus Suroso Author-Workplace-Name: Faculty of Economics and Business, Universitas Jenderal Soedirman, Indonesia, Author-Name: Timea Gal Author-Workplace-Name: Faculty of Economics and Business, Institute of Marketing and Commerce, University of Debrecen, Hungary. Title: Predictive Power of Situational Factor and Individual Factor on Misreporting Behaviour Abstract: The aim of this research is to compare the predictive power of situational factors and individual factors on misreporting behaviour. The experiments were done to 64 undergraduate students divided into four classes. Each class got a different manipulation on situational factors such as superior’s authority and social conditions. Both of them were manipulated to determine their effects on misreporting behaviour, while individual factors were measured by DIT to classify moral reasoning level. Participants attended two sessions of the experiment. The first session was conducted to measure the level of student moral reasoning. The second session measured student misreporting behaviour. The analysis was done by comparing error prediction on both factors and t-test Independent sample was used. This research found that situational factors have smaller error prediction than individual factors. It means the situational factor is more powerful predictor than the individual factor. It’s imply that organization which wants to reduce misreporting behaviour should focusing deeper to the situational factor than individual factor. Classification-JEL: D23, C91 Keywords: Individual Factor, Misreporting Behaviour, Situational Factor Journal: International Review of Management and Marketing Pages: 84-90 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/8969/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/8969/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-11 Template-Type: ReDIF-Article 1.0 Author-Name: Hani El-Chaarani Author-Workplace-Name: Faculty of Business Administration, Beirut Arab University, Lebanon, Author-Name: Zouhour El-Abiad Author-Workplace-Name: Faculty of Economic Sciences and Business Administration, Lebanese University, Lebanon. Title: Knowledge Management and Job Performance: The Case of Lebanese Banking Sector Abstract: This study examines the impact of knowledge management on the job performance of Lebanese banking sector during 2019. The research employed knowledge acquisition, knowledge sharing, knowledge creation, knowledge codification and knowledge retention as proxies to analyze the knowledge management variable. The job performance is measured by considering quantitative and qualitative variables. The research reveals that knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention have a positive impact on the job performance of the Lebanese banking sector. The result also reveals a non significant impact of knowledge codification on the job performance. The knowledge management should be as a mandatory condition in banking sector for making high level of job performance. Classification-JEL: M1, M12, D8 Keywords: Knowledge Management, Job Performance, Banking Sector, Technology, Knowledge Retention Journal: International Review of Management and Marketing Pages: 91-98 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/9225/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/9225/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-12 Template-Type: ReDIF-Article 1.0 Author-Name: Nur Hasnida Abd Rahman Author-Workplace-Name: Department of Finance, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Malaysia. Author-Name: Fatimah N. R. M. Sofian Author-Workplace-Name: Department of Finance, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Malaysia. Author-Name: Fadhilah Abdullah Asuhaimi Author-Workplace-Name: Department of Finance, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Malaysia. Author-Name: Farihana Shahari Author-Workplace-Name: Department of Finance, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Malaysia. Title: A Conceptual Model of Depositors’ Trust and Loyalty on Hajj Institution - Case of Lembaga Tabung Haji Malaysia Abstract: Being established as a special Islamic financial institutions dedicated for managing hajj fund, Lembaga Tabung Haji (TH) plays a crucial role to ensure going concern of the institutions. Thus, it is highly important to preserve depositors trust and loyalty on the institution. Financial and management issues faced by TH, couple with the widespread use of social media reporting inaccurate information about the institutions may give impact to the depositors’ trust, evidencing by a sudden deposits withdrawal and closure of account in year 2017. As it is a special institution only for Muslims, its depositors carry different characteristics as compared to the other financial institutions. Using literature survey, this study develops a conceptual model to examine the depositors’ trust and loyalty on the institution by examining three mediating variables namely depositors’ financial literacy, depositors’ understanding about hajj and depositors’ awareness about current development of the institutions. Finally, both theoretical and practical implications were also discussed. Classification-JEL: G53 Keywords: Financial Literacy, Hajj, Awareness, Trust, Loyalty Journal: International Review of Management and Marketing Pages: 99-106 Volume: 10 Issue: 1 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/8315/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/8315/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-01-13 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Waluyo Author-Workplace-Name: Department of Accounting, State Polytechnic of Jakarta, Depok, Indonesia. Author-Name: Sylvia Rozza Author-Workplace-Name: Department of Accounting, State Polytechnic of Jakarta, Depok, Indonesia. Title: A Model for Minimizing Problems in Salam Financing at Islamic Banks in Indonesia Abstract: It has been observed that none of the Islamic banks in Indonesia are involved in salam financing. This research aims to explore the problems faced by Islamic banks in Indonesia in the development of salam-based financing products and efforts to minimize it. The study uses a descriptive qualitative exploratory approach. The method of data collecting is documentation. Data is obtained from scientific journals and websites. The example of problems faced in the operation of salam based financing in Islamic banks are: 1) No capital, 2) Lack of knowledge, 3) Profit oriented, 4) Risk of loss of capital, 5) Unkind characters. The result of this study concludes that to minimize the problems, Islamic banks in Indonesia can: 1) Cooperate with agricultural insurance, 2) Establish a symbiotic relationship, 3) Have a marketing network, 4) Innovate salam products with a hybrid contract, 5) Islamic banks make parallel salam, 6) Islamic banks can expand the object of salam financing, 7) Provide salam financing in groups, 8) establish an agricultural bank, 9) Screen the farmers who should receive the salam financing, 10) Continuous education. It is hoped that Islamic banks can innovate salam products to help improve the welfare of farmers and the community. Classification-JEL: A1, M2, O3 Keywords: model, problems, financing, parallel salam, screening, education Journal: International Review of Management and Marketing Pages: 1-7 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9149/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9149/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ashfaque Author-Workplace-Name: Institute of Management Sciences, Peshawar Khyber Pakhtunkhwa, Pakistan, Author-Name: Syed Mohsin Ali Shah Author-Workplace-Name: Institute of Business Studies and Leadership, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa 23200, Pakistan, Author-Name: Fahad Sultan Author-Workplace-Name: Institute of Business Studies and Leadership, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa 23200, Pakistan, Author-Name: Haider Khalil Author-Workplace-Name: Institute of Business Studies and Leadership, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa 23200, Pakistan, Author-Name: Arif Hussain Author-Workplace-Name: Institute of Business Studies and Leadership, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa 23200, Pakistan, Author-Name: Muhammad Khan Author-Workplace-Name: Department of Management Sciences, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa 23200, Pakistan Title: Ethical Value Propositions of Islamic Banking Products: A Phenomenological Inquiry of Relationship Managers Perspective Abstract: This study investigates the concept of ethical value proposition. In traditional marketing theory value proposition is primarily derived from the tangible valuables goods in the economies, that is delivered through the service, which has termed goods as dominant factor of value creation. However recent studies contradicting this concept, they claim that not the goods, but service is the base and core source of value and that value is exchanged through tangible/goods. This emergent ethical value propositions provides an interesting research point to further explore the concept of ethical value propositions through relationship managers of Islamic banking perspective. A qualitative phenomenological research design and thematic analysis method has been used in this study to make sense of the experiences of 6 relationship managers about the concept. The data is collected based on purposive sampling technique which is analyzed using QSR NVIVO 12 plus software. Based on the findings of this study a novel framework of value creation cycle is developed that shows that the concept of ethical value propositions that Islamic banks offers are service based and the associated value delivery process. The competencies of bankers and customers are bases of the offered ethical value propositions. This article provides a deeper understanding of ethical value propositions of Islamic banking products using phenomenological inquiry, which has not been explored before. Classification-JEL: M310, M30 Keywords: Ethics, Ethical Value Proposition, Islamic Banking Service Journal: International Review of Management and Marketing Pages: 8-14 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9217/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9217/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Flor Madrigal-Moreno Author-Workplace-Name: Universidad Michoacana de San Nicolás de Hidalgo, Mexico, Author-Name: Salvador Madrigal-Moreno Author-Workplace-Name: Universidad Michoacana de San Nicolás de Hidalgo, Mexico, Author-Name: María de Jeús Montoya-Robles Author-Workplace-Name: Universidad Autónoma de Baja California, Mexico. Title: Communication as a Key Element in the Labor Inclusion of Mexican Millennials Abstract: This research paper presents the situation of the labor market in Mexico, the behavior of organizations through their managers to integrate work teams, as well as the elements that stand out for being the most reasonable for the integration of millennials in the work force. On the other hand, the distinctive characteristics of this generational group are analyzed in search of communicative elements that favor their insertion in new organizations. The importance of communication, the favorable organizational climate through psychological contracts that improve and define the labor expectations of both parties (employer and millennials) are highlighted. The findings of this research allow identifying various communication problems between employers and millennials, mainly due to various inconsistencies between the expectations of each group. Classification-JEL: M150, M540, M370 Keywords: Communication, Organizational Climate, Millennials. Journal: International Review of Management and Marketing Pages: 15-20 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9282/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9282/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Harmon Chaniago Author-Workplace-Name: Department of Business Administration, Politeknik Negeri Bandung, Indonesia. Title: The Effects of Entrepreneurial Personality to Competitiveness and Corporate Image: A Study on Chocolate Agent Entrepreneurs Abstract: This study investigates the entrepreneur personalities of chocolate agents and their effect on competitiveness and corporate image. The object of the study is chocolate agent resellers which are spread throughout Indonesia. The total sample is 110 entrepreneurs who work as company agents. The method used is survey confirmatory method. From this research, seven entrepreneurial personalities that can increase competitiveness and corporate image are found. The practical implication is that companies’ managerial need to set up criteria for agent recruitment and to be selective in choosing agents. The chosen agents must be trained continually to develop their personality traits such as the ability to think positively, develop leadership traits, be open-minded, have consciousness of the importance of business, be friendly, give good service, be independent, and be able to reach targets. Classification-JEL: D41, D91, L26 Keywords: Entrepreneur Personality, Competitiveness, Corporate Image, Company Agents Journal: International Review of Management and Marketing Pages: 21-29 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9262/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9262/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Asif Ali Author-Workplace-Name: Department of Education, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa, Pakistan, Author-Name: Muhammad Khan Author-Workplace-Name: Department of Management Sciences, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa, Pakistan, Author-Name: Amir Ishaq Author-Workplace-Name: Department of Management Sciences, Air University, Pakistan, Author-Name: Arif Hussain Author-Workplace-Name: Institute of Business studies and Leadership, Abdul Wali Khan University, Mardan, Khyber Pakhtunkhwa, Pakistan, Author-Name: Shams Ur Rehman Author-Workplace-Name: Department of Business Administration, Northern University Nowshera, Pakistan, Author-Name: Imran Ali Khan Author-Workplace-Name: Department of Business Administration, Northern University Nowshera, Pakistan, Author-Name: Syed Fahad Ali Shah Author-Workplace-Name: Department of Economics, University of Chitral, Pakistan. Title: Pakistan Textiles can Bounce Back Vigorously Abstract: The purpose of this research study is to identify and analyze the methods for increasing the market share of the Pakistan Textile industry in the world. This paper discusses the macro economic factors responsible for advancement and development of the textile industry in leading textile producing countries. The approaches adopted in this study are: firstly, developing a set of key success factors by studying the market leaders in the world i.e. China, India and USA; secondly, problems are being identified in the Pakistan Textile industry by comparing those key success factors with the situations in Pakistan. The problems found in Pakistan textile are further investigated and verified through primary research based on qualitative data. Finally, a set of recommendations is developed for the solution of problems found in Pakistan textile industry to increase its market share in the world. This paper proposes suggestions for solving problems found in Pakistan textile industry. Proper implementation of the guidelines given in this study greatly improves the chances of the Pakistan textile industry realizing its full potentials and ultimately increases its world market share. Classification-JEL: L67 Keywords: Pakistan, Textile Industry, Key Success Factors, Market Share Journal: International Review of Management and Marketing Pages: 30-40 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9377/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9377/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Maja Iskandar Author-Workplace-Name: Master Graduate School of Business, IPB University, Indonesia, Author-Name: Hartoyo Hartoyo Author-Workplace-Name: School of Business, IPB University, Indonesia, Author-Name: Irman Hermadi Author-Workplace-Name: Department of Computer Science, IPB University, Indonesia. Title: Analysis of Factors Affecting Behavioral Intention and Use of Behavioral of Mobile Banking Using Unified Theory of Acceptance and Use of Technology 2 Model Approach Abstract: The percentage of mobile banking users is currently lower than the number of active internet users with smartphones in Indonesia. The current study extends the Unified Theory of Acceptance and Use of Technology2 (UTAUT2) by adding two important factors, perceived risk and observability. The purpose of this study is to investigate the factors influencing behavioural intention and use behaviour of Mobile banking by customers of Indonesian. Data was collected by conducting an online survey questionnaire completed by 360 respondents. The authors analysed the model through structural equation modelling LISREL. The results showed observability, performance expectation, hedonic motivation, facilitating conditions, habit as positive and significant of behaviour intentions. The perceived risk, and price value indicated negative and significant in explaining behaviour intention. Behavioral intention and experience has positive and significant to use behavior mobile banking. Classification-JEL: C31, G02, G21 Keywords: Behavioral Intention, Mobile Banking, Observability, Perceived Risk, SEM, Unified Theory of Acceptance and Use of Technology 2 Journal: International Review of Management and Marketing Pages: 41-49 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9292/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9292/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Al-Zoubi Author-Workplace-Name: Department of Tourism, Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Malaysia, Author-Name: Yahaya Ibrahim Author-Workplace-Name: Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Malaysia. Title: The Relationship between Religious Tourism and International Christians Visitor’s Perceptions: A case study of a Mount Nebo Holy Site in the Hashemite Kingdom of Jordan Abstract: Throughout the world, the tourism industry is developing at an astonishing rate and contributing to the economy. Since the past decade, it has been continuously evolving by diversifying itself. Within the tourism sector, religious tourism is considered a vital aspect where tourists are motivated due to religious aspects. Considering this aspect, Jordan must be analyzed for its business activities since religious tourism contributes significantly to the economy. Within the current research, the association amongst religious tourism and the perception of the Christian visitor towards the Holy Site of Mount Nebo would be analyzed. The empirical research would be carried out using the Likert Scales which is part of the survey method. The data gathered would be helpful in extracting information regarding the association of religious tourism at the Holy Site of Mount Nebo and the perception of Christian visitors. The dimensions used to measure the perception of the visitors are accessibility; security and safety; hospitality and local people; social life at the holy site area and; prices. According to the results, the perception of Christian visitors towards the five dimensions was significant. Within a statistical sense, these dimensions and religious tourism maintain a positive relationship. Classification-JEL: Z32, Z31, Z33, Z39, N95, Z12 Keywords: Jordan, Religious tourism, Mount Nebo, Visitor’s Perception, Holy Land, Christians tourists Journal: International Review of Management and Marketing Pages: 50-55 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9321/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9321/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Endres Ahmed Mohammed Author-Workplace-Name: Department of Management, Bule Hora University, Ethiopia, Title: Effect of Institutional Pillars on Small and Micro Enterprises Firm Performance in Ethiopia Abstract: Though much research had been conducted examining the role of institutions on the practice of micro and small enterprise, it is now the effect of institutional pillars on organization performance is to be assessed in Ethiopian case. Examining the 200 small and micro enterprises (SME), we had tested a model of institutional variables to explain performance of firms. To cater the variance of firm performance due to the effect of institutional environment, we used structural equation modeling nesting polychoric correlation to measure firm performance measured in ordinal data variables. We found that the normative and cognitive institutional pillars positively correlated to firm performance, while the regulative pillar is negative but insignificant affecting performance. Thus, we showed that entrepreneurs’ interpretation of the value system within the society regarding innovation and their perception about innovation practice determines firm performance keeping the quality of idea and their resource endowment constant, in micro and small enterprise in Ethiopia. Classification-JEL: L3, L25, L26 Keywords: Institutional theory, regulative, normative, cognitive pillar, firm performance. Journal: International Review of Management and Marketing Pages: 56-67 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9131/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9131/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-8 Template-Type: ReDIF-Article 1.0 Author-Name: Mahmoud El-Jafari Author-Workplace-Name: Department of Business Administration, Al-Quds University, Jerusalem, Palestine, Author-Name: Raneen Yousef Author-Workplace-Name: Department of Business Administration, Al-Quds University, Jerusalem, Palestine, Author-Name: Ali Jamoos Author-Workplace-Name: Department of Electronic and Communication Engineering, Al-Quds University, Jerusalem, Palestine Title: CONSUMER BEHAVIOR TOWARDS INTRODUCING 3G MOBILE IN PALESTINE: THE CASE OF BETHLEHEM GOVERNORATE Abstract: This research focuses on the factors that influence customers’ behavior towards the introduction of 3G cellular data in Bethlehem Governorate, in the West Bank (WB), Palestine, which was introduced at the beginning of 2018. Therefore, the main purpose of this paper is about the examination of the factors that influence consumers’ usage of 3G cellular data. The research framework was based on the Theory of Planned Behavior (TPB) with the attitude, subjective norms, and perceived behavioral control factors. In addition to the extension of Technology Acceptance Model (TAM), the proposed model included the perceived usefulness and perceived ease of use factors. The perceived enjoyment factor was added to the model along with the TPB and TAM in order to examine the influence on the behavioral intention to use 3G cellular data. A simple random sampling strategy of a sample size of 402 3G’s customers from Bethlehem Governorate in the WB, Palestine was applied. Targeted respondents include who tried either currently using 3G services throughout a questionnaire that was constructed for this purpose. The data was analyzed by employing Structural Equation Modeling (SEM). The results indicate that perceived behavioral control, perceived enjoyment, and subjective norms are the influential factors. In contrast, perceived usefulness, perceived ease of use and attitude are not influencing the behavioral intention to use 3G mobile data services. Based upon the research findings, business implications, and limitations, further research was suggested were placed. Classification-JEL: M31, M10 Keywords: Theory of Planned Behavior, Technology Acceptance Model, 3G mobile data services, behavioral intention to use, perceived enjoyment. Journal: International Review of Management and Marketing Pages: 68-79 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9119/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9119/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-9 Template-Type: ReDIF-Article 1.0 Author-Name: Mohannad Alobid Author-Workplace-Name: Károly Ihrig Doctoral School of Management and Business, Institute of Applied Economic and Science, University of Debrecen, Hungary Author-Name: Szucs Istvan Author-Workplace-Name: Faculty of Economic and Business, Institute of Applied Economic and Science, University of Debrecen, Hungary. Title: The Syrian Crisis Impact on the Area and the Production: A Case Study of Vegetables Crop Abstract: Vegetable crops cannot be dispensed with to meet the nutritional needs of the population in Syria, and it is suffering from large price fluctuations. The impact of the current crisis has a significant impact on these changes on the prices of the product itself, competing for crops, or production requirements, which is directly reflected in the areas cultivated and its production. In this research, a seek has been made to analyze the area and production of the vegetables crop in Syrian agriculture before and after the crisis. The results of the study show that for vegetables crop (irrigated and rain-fed) there has been a decrease in the cultivated area during the crisis compared to the period before it 302.299 and 427.760 hectares, respectively. Besides, in terms of production, we note that there has been a negative impact of the crisis on vegetables crop (irrigated and rain-fed) of 2911.522, 579.368 tons, respectively. Classification-JEL: M11, Q13 Keywords: Vegetable crops, Syrian Crisis, Production, Area Journal: International Review of Management and Marketing Pages: 80-83 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9108/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9108/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-10 Template-Type: ReDIF-Article 1.0 Author-Name: Ganagambegai Laxamanan Author-Workplace-Name: College of Graduate Studies, Universiti Tenaga Nasional, Jalan IKRAM-UNITEN 43000 Kajang, Selangor, Malaysia. Author-Name: Rabiah Eladwiah Abdul Rahim Author-Workplace-Name: College of Graduate Studies, Universiti Tenaga Nasional, Jalan IKRAM-UNITEN 43000 Kajang, Selangor, Malaysia. Title: A Systematic Literature Study from 2013 to 2018: The Role of Knowledge in Open Innovation Abstract: Knowledge plays a key role in the process of Open Innovation (OI). Nevertheless, by following the Knowledge Management (KM) lens OI has been barely examined. Therefore the aim of this paper is to provide a systematic review of the knowledge activities examined by previous literature to support OI results. The measures were taken to revise previous studies systematically in order to carry out a valuable literature review. After a collective analysis, we were able to garner a final review on 24articles. We subsequently identified and analyzed them by three major processes of OI. The findings enhanced the understanding of the various sources of knowledge practices and was able identify the best practices based on inbound, outbound and coupled processes to support OI activities. The empirical evidence found in the literature, highlights the shortcomings of the state-of-the-art and proposes possible avenues for studies. Despite knowledge being the most relevant resource integrated in OI activities, this is the first attempt to highlight how knowledge should be managed in an OI context by adopting knowledge lens. In addition to our research, we also recognize relevant topics that have been understudied so far which we are proposing as potential avenues for study. Classification-JEL: O10, O11, O31 Keywords: Open Innovation, Closed Innovation, In-bound Open Innovation, Outbound Open Innovation, Knowledge Management. Journal: International Review of Management and Marketing Pages: 84-95 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9337/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9337/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-11 Template-Type: ReDIF-Article 1.0 Author-Name: Rudi Rusli Author-Workplace-Name: Student of Doctorate Program, Trisakti University, Indonesia Author-Name: Yuswar Zainul Basri Author-Workplace-Name: Student of Doctorate Program, Trisakti University, Indonesia Author-Name: Willy Arafah Author-Workplace-Name: Student of Doctorate Program, Trisakti University, Indonesia Title: Role of CEO Leadership towards the Performance of Indonesian SOEs Abstract: The results of this study give us a big picture that the role of the leader in an organization is very important, including companies as large as the SOEs holding company. Companies that have good governance will have an impact on company performance directly and indirectly. Previous research has discussed a lot about leadership and corporate governance in certain companies, especially private companies, but very few studies of corporate governance and leadership have made the SOE holding company its object due to limited access and data. This research informs us that the transformation of CEO leadership and leadership style strategies has a direct and indirect influence on company performance following previous research conducted by several researchers such as Abdelrahman Zuraik, Louise Kelly (2018) and Ozer & Tinaztepe (2014 ). The results of the analysis of this study also found that innovative leadership did not have a significant effect on the performance of SOE holding companies. This was interesting because in several innovative leadership studies it had a significant influence on company performance, observing the condition of SOE holding companies that were governed by quite strict government regulations. thus making the leaders in the SOE holding company restricted to innovating too far from the rules set by the government in terms of policy, but when mediated by organizational identification and the involvement of innovative leadership work has a significant influence in accordance with previous information that the organization in the SOEs holding company has a stronger factor compared to leadership, this is also in accordance with previous research conducted by Wang et al. (2017) Buil et al. (2019) and Soarez & Masquera (2019) who got the same results both in the form of the influence of organizational identification and direct work involvement on company performance. Classification-JEL: M10, M48, R28 Keywords: Leadership, performance, CEO Journal: International Review of Management and Marketing Pages: 96-106 Volume: 10 Issue: 2 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9215/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9215/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-02-12 Template-Type: ReDIF-Article 1.0 Author-Name: Kamel Naoui Author-Workplace-Name: University of Manouba, Higher School of Business, 2010, La Manouba, Tunisia Author-Name: Abdelkader Kasraoui Author-Workplace-Name: PhD Student, University of Manouba, Higher School of Business, 2010, La Manouba, Tunisia. Title: Post Tax Reform and Corporate Effective Tax Rate: Evidence from Tunisia Abstract: This study examines the impact of the tax reform on corporate effective tax rate (ETR) and firm-specifics in Tunisia for the post tax reform period (after the fiscal year 2014). The corporate effective tax rate is a component by major firm-specific characteristics, especially firm size, capital structure (leverage), inventory intensity, capital intensity. The ETR provides information about the tax burdens and can be used as a political instrument to boost the economic reliance. The post tax reform period reflects the impact of lower corporate tax rate on the firm characteristics. The sample consists of 112 firm-year observations from 16 listed companies in Tunis Stock Exchange (known Bourse de Tunis- BVMT) covering seven years from 2010 to 2016. Our result indicates that the tax reform had a significant impact only on the inventory variable but no significant results on the others firm characteristics for the post-tax reform period. These findings urge the Tunisian’s tax authority to reformulate the corporate tax system. Classification-JEL: G30; G32; M4 Keywords: Tax Reform, Corporate Effective Tax Rate, Tunisia. Journal: International Review of Management and Marketing Pages: 1-6 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9414/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9414/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Tareq Lubbadeh Author-Workplace-Name: Ph.D. Candidate, University of Pécs, Faculty of Business and Economics, Hungary Title: Job Burnout: A General Literature Review Abstract: Job Burnout is different work-related stress syndrome portrayed by three-dimension Emotional Exhaustion, Professional inefficacy, and Cynicism. Earlier burnout research has centered on the human service professions such as nursing and teaching, where they are assumed to be the most exposed to experience burnout. However, Burnout is not confined only to social service professions but spreads to other working professions such as banking employees and managers. This paper traces the evolution of Job Burnout. It addresses the factors and the Outgrowths of job burnout and the intervention strategies to decrease or overcome it. It also presents the primary measurement of Job Burnout, the Maslach Burnout Inventory (MBI), the Burnout Measure (BM), and the Oldenburg Burnout Inventory (OLBI). Lastly, the paper closes with a brief conclusion. Classification-JEL: D23, J24, M10, M54 Keywords: Stress, Job Burnout, Emotional Exhaustion, Cynicism, Maslach Burnout Inventory. Journal: International Review of Management and Marketing Pages: 7-15 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9398/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9398/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Naveed Farooq Author-Workplace-Name: Abdul Wali Khan University Mardan, Pakistan, Author-Name: Alam Rehman Author-Workplace-Name: National University of Modern Languages, Islamabad, Pakistan, Author-Name: Hazrat Bilal Author-Workplace-Name: Center for Management and Commerce University of Swat, KP, Pakistan, Author-Name: Kashif Saleem Author-Workplace-Name: Qurtuba University of Science and Information Technology, D.I.Khan, Pakistan, Author-Name: Arif Hussain Author-Workplace-Name: Abdul Wali Khan University Mardan, Pakistan, Author-Name: Muhammad Zeeshan Author-Workplace-Name: Liaoning Technical University, Xingcheng, China. Title: Proactive Personality, Motivation and Employee Creativity in the Public Sector Hospitals of Peshawar City Abstract: Numerous practitioner-oriented investigations have argued that employees should be more proactive and creative on their jobs, as these behaviors are significant for job performance. Organizational investigations on the antecedents of proactivity and creativity have appeared differently and have explored various approaches in defining, determining and understanding proactivity and creativity. This investigation examines the mediating role of motivation between proactivity and creativity among the doctors in the public sector hospitals. To give a rigorous test of the hypotheses, a grounded study is conducted taking a sample of 220 doctors. The results confirm a positive significant relationship between proactive personality and creativity, and report a significant relationship with motivation too. Additionally, the study demonstrates that motivation does not mediate the relationship of these variables. The study discusses the implications of the findings for enhancing motivation. Classification-JEL: G22, G12 Keywords: Proactivity, Motivation, Creativity, Doctors Journal: International Review of Management and Marketing Pages: 16-21 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9510/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9510/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Patria Laksamana Author-Workplace-Name: Perbanas Institute, Indonesia. Title: I will Always Follow You: Exploring the Role of Customer Relationship in Social Media Marketing Abstract: This article aims to examine the mediating role of customer relationship in social media marketing. Its affect on purchase intention and brand loyalty is also analyzed. The conceptual model was tested in the context of retail banking. Data were collected by self-administered survey with 286 respondents. The results provide evidence that social media marketing leads to customer relationship, purchase intention and brand loyalty. However , the affect of social media marketing on purchase intention and brand loyalty were stronger when it was mediated by customer relationship. From a theoretical standpoint the results of this study contribute to further understanding the importance of customer relationship in social media marketing. Whereas for managerial perspective, it determines the social media marketing strategy for improving purchase intention and brand loyalty. Classification-JEL: M31 Keywords: Customer relationhip, social media marketing, purchase intention and brand loyalty. Journal: International Review of Management and Marketing Pages: 22-28 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9662/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9662/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Nora Al-Hadban Author-Workplace-Name: Department of Marketing, King Saud University, Saudi Arabia. Author-Name: Mohammed Almotairi Author-Workplace-Name: Department of Marketing, King Saud University, Saudi Arabia. Title: The Impact of Social Media Attributes on Purchase Intention in the Saudi Foodservice Abstract: This study aims to investigate the impact of social media attributes on customer purchase intention in the Saudi foodservice. It is a quantitative study based on the use of a questionnaire designed to fulfill the key purpose of this study. A judgmental sampling strategy is used to select the participants due to the wide population size. 380 questionnaires were collected and 357 were analyzed. SPSS.26 was used to analyze the data and to test the study hypotheses. The findings of this study revealed that social media attributes (perceived usefulness, perceived ease of use, critical mass and perceived playfulness) have has a positive impact on purchase intention. Classification-JEL: M40; M41 Keywords: Purchase Intention, Foodservice, Social Media Attributes, Saudi Arabia Journal: International Review of Management and Marketing Pages: 29-34 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9719/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9719/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ascaryan Rafinda Author-Workplace-Name: University of Debrecen, Károly Ihrig Doctoral School of Management and Business, Hungary, Author-Name: Timea Gal Author-Workplace-Name: University of Debrecen, Faculty of Economics and Business Institute of Marketing and Commerce, Hungary Title: Financial Literacy of Economics and non-Economics Students Abstract: This research aims to identify the level of financial literacy of college students in economic faculties and non-economic faculties in Indonesia. This research was conducted to determine the understanding of students’ financial literacy score in the economic and non-economic faculties. The survey was conducted to test the level of student financial literacy at various University in Indonesia. This survey used objective measures of financial literacy, and the student gets the question and gets the score based on the correct answer from participants. In total, there were 206 participants from students in Indonesia who participate in the survey. An independent sample T-Test was conducted to determine differences in the level of understanding of students in the two groups. This research found that financial literacy score is differences between economic and non-economic students. Even the economics student has higher score compare to the non-economics student, but the score still below 70% for basic personal finance questions. This research implies that student on both study field needs to get personal finance courses on campus. Classification-JEL: G53 Keywords: Personal finance, financial literacy, College student. Journal: International Review of Management and Marketing Pages: 35-38 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8974/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8974/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Rossidis Ioannis Author-Workplace-Name: University of the Peloponnese, Tripolis, Campus, Tripolis 22100, Greece, Author-Name: Dimitrios Belias Author-Workplace-Name: Department of Business Administration, University of Thessaly, 41500 Larissa, Geopolis, Greece. Title: Combining Strategic Management with Knowledge Management: Trends and International Perspectives Abstract: Knowledge management has emerged as a key lever for improving performance, boosting productivity and creativity and facilitating innovation in organizational settings. Knowledge Management is a modern multidisciplinary process of exploiting knowledge and information of an organization in order to achieve organizational objectives. The particular nature of knowledge management is proving to be a very useful tool in the field of strategic management providing valuable knowledge and information enforcing strategic planning. The aim of this paper is to analyze the interdependency between strategic management and knowledge management. By outlining the main strategic management perspectives in contemporary business literature and combining them with current knowledge management perspectives, an indication of the evolution of research pertaining to strategic knowledge management emerges. The article focuses on the synergies of knowledge-related capabilities in explaining the formation of strategic aspects. Classification-JEL: D8, L1, M1, M16 Keywords: Strategic Management, Knowledge Management, Global Environment Journal: International Review of Management and Marketing Pages: 39-45 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9621/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9621/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Lie Heng Author-Workplace-Name: Department of Management, Tanjungpura University and Widya Dharma University, Indonesia. Author-Name: Nur Afifah Author-Workplace-Name: Department of Management, Tanjungpura University and Widya Dharma University, Indonesia. Title: Entrepreneurial Orientation for Enhancement of Marketing Performance Abstract: The purpose of this research is to fill a research gap in entrepreneurial orientation and marketing performance by using differentiation strategy and network capabilities. The research conducted by involving 135 creative SME categorized in handcraft, fashion, and printing and design in Pontianak, West Borneo, Indonesia. Five hypotheses are being developed and tested. For data analysis this research using statistic software called SEM AMOS 24. The findings of the research, it emphasizes the importance of supported differentiation strategy by entrepreneurial orientation in improving marketing performance. Furthermore, it confirms that network capabilities are a predictor of marketing performance. Classification-JEL: L26, M31, L14, L25 Keywords: Entrepreneurial orientation, differentiation strategy, Network capability, Marketing performance, Indonesia. Journal: International Review of Management and Marketing Pages: 46-53 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9670/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9670/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: Eri Marlapa Author-Workplace-Name: Management Program, Faculty of Economics and Business, Mercu Buana University, Jakarta, Indonesia. Author-Name: Bambang Mulyana Author-Workplace-Name: Management Program, Faculty of Economics and Business, Mercu Buana University, Jakarta, Indonesia. Title: The Effect of Work Discipline and Work Motivation on Employee Productivity with Competence as Interviening Variables Abstract: Companies must pay attention to the ability of employees, payback to employees, sanctions against discipline violations, tighter supervision in an effort to improve or improve employee performance. Work discipline is an important factor in improving employee performance. With good work discipline from employees such as arriving on time, carrying out work in accordance with what has been set by the company, obeying company regulations will be able to improve the performance of these employees so that company targets will be achieved.The purpose of this study was to determine the effect of work discipline and work motivation on employee productivity with competence as an interviening variable at PT. Denso Indonesia Plan 2 Cibitung Bekasi Jawa Bara. This research uses the type of research kquantitative research. This research was conducted at PT. Denso Indonesia Plan 2 Cibitung Bekasi West Java, with a population of 192 employees. In this study a sample of 130 people with a tolerance limit of 5%. The sampling technique used in this study is the Purpose Sampling technique to determine the research sample with certain considerations aimed at making the data obtained later more representative. As for the sample is a production employee who has worked for more than 3 years and worked as a machine operator. Test the validity and reliability of the data using the product moment correlation formula from Pearson and Cronbach's Alpha. Data analysis techniques used to test hypotheses are multiple linear regression analysis and Path analysis. Classification-JEL: J24, J81, L2 Keywords: Work Discipline, Work Motivation, Employee Productivity, Competence Journal: International Review of Management and Marketing Pages: 54-63 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9922/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9922/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: Triadi Murwanto Author-Workplace-Name: Doktoral Manajement, Universitas Mercu Buana, Indonesia. Author-Name: Masyhudzulhak Masyhudzulhak Author-Workplace-Name: Doktoral Manajement, Universitas Mercu Buana, Indonesia. Author-Name: Hadri Mulya Author-Workplace-Name: Doktoral Manajement, Universitas Mercu Buana, Indonesia. Title: The Effect of Personality Characteristics on Citizenship Organizational Behavior: Survey on the Indonesian National Armed Forces Peacekeeper Abstract: This study aims to analyze the influence of personality characteristics on the behavior of citizenship organizations (Survey on Indonesian National Armed Forces UN peacekeepers). Citizenship organizational behavior is the behavior possessed by individuals towards colleagues that is able to increase the effectiveness of organizational functions. Organizations generally believe that to achieve excellence is the highest individual performance because basically individual performance affects the performance of a team or work group and ultimately affects the overall performance of the organization. This behavior arises because of the feeling of being a member of a citizenship organization and feeling satisfied when it can do something more for the organization. Feelings as members are satisfied when doing something more only happens if the employee has a positive perception of the organization. Organizational behavior is the act of someone outside their obligations, not paying attention to their own interests. Organizational behavior can contribute to the welfare of the community, transformation of resources, innovation and adaptation and overall organizational performance including increasing the effectiveness and efficiency of mobilizing scarce resources, time and problem solving among work units in a collective and interdependent way. The involvement of TNI personnel in the UN Peacekeeping Mission continues to increase from year to year. But the increase in the number of TNI personnel involved in the UN Peacekeeping Mission was not accompanied by an increase in the number of middle / high level TNI officers who were able to hold strategic positions in the UN Peacekeeping Mission. This study aims to convey views about the factors that influence the success of the career development of TNI Officers in the UN Peacekeeping Mission. Qualitative methods through literature studies and in-depth interviews. The findings indicate other factors beyond career development that affect the success of middle / high TNI officers in competing in strategic positions in the UN Peacekeeping Mission. Classification-JEL: D23, L2 Keywords: Personality Characteristics, Organizational Behavior of Citizenship, Organizational Behaviour Journal: International Review of Management and Marketing Pages: 64-72 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9924/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9924/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Ladika Ladika Author-Workplace-Name: Master Program of Civil Engineering, Mercu Buana University, Indonesia, Author-Name: Syafwandi Syafwandi Author-Workplace-Name: Department of Civil Engineering, Mercu Buana University, Indonesia. Author-Name: Budi Susetyo Author-Workplace-Name: Department of Civil Engineering, Mercu Buana University, Indonesia. Title: The Effect of Competency, Negotiation Model and Emotional Intelligence in the Stakeholders Capability on Result of Negotiation Construction Dispute in Indonesia Abstract: The construction project is a series of activities that are long, complex and increase potential of construction understanding differences, disagreements, and conflicts between various parties involved in construction work. So many construction projects that cause disputes between parties. In negotiating disputes, negotiations often take place; the negotiation process requires the capability to get the best results, such as competency, negotiation model and emotional intelligence. This research based on 102 samples of respondents from 10 constrution project in Indonesia among 5 highrise building projects and 5 industrial projects. Subject of research focused on the four stakeholders in the main project, which will be analyzed with the partial structural-least square equation model (PLS-SEM). The results of the analysis show that competency and emotional intelligence have significant positive effects to negotiations result in construction dispute. Negotiation model does not influence the negotiation results in the highrise building projects or industrial projects. But the results were different if the negotiation model that was added with the competency would have an significant positive effects to negotiations result in construction dispute. Classification-JEL: D91, L74, O22, J53 Keywords: Negotiation, Competency, Emotional Intellegence, Construction, Dispute Journal: International Review of Management and Marketing Pages: 73-82 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9651/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9651/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Vic Benuyenah Author-Workplace-Name: University of London, London, UK/DWC, Dubai, UAE, Author-Name: Bharti Pandya Author-Workplace-Name: Dubai Women’s College, Higher Colleges of Technology, Dubai, UAE. Title: Measuring Employee Happiness in the UAE – Integrating Organisational Data into the National Statistics Abstract: Measuring happiness is a complicated process as the concept of happiness cannot be universally defined, collectively experienced or scientifically measured. Further, the lag between when happiness is experienced and when a happiness research report is produced makes intervention efforts ineffective and occasionally redundant. In the current literature, confusions exist in terms of definitions of happiness, well-being and whether Gross Domestic Product (GDP) is an accurate measure of a nation’s development. Within the organisational context however, little research is carried out on happiness leading whilst at the practical level, some nations including the United Arab Emirates and Bhutan, are currently promoting several happiness initiatives in order to become a happier nation and, perhaps, influence the country’s productivity. We have proposed a simple data collection approach at the organisational level that will collect daily happiness data per each employee. The micro data collection process is different from the big data normally gathered by the state departments in the sense that it is timely, captures the individualized account of happiness which, we recommend, should be correlated with organisational productivity and fed into the overall national statistics on Gross National Product (GNP) and public well-being. Classification-JEL: J24, E71, N35 Keywords: Organisational Happiness; Happiness Index; Gross National Happiness; UAE Happiness; Productivity and Happiness. Journal: International Review of Management and Marketing Pages: 83-92 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9698/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9698/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Uli Wildan Nuryanto Author-Workplace-Name: Doctoral Postgraduate Program, University Mercu Buana, Indonesia. Author-Name: Masyhudzulhak Djamil Mz Author-Workplace-Name: Doctoral Postgraduate Program, University Mercu Buana, Indonesia. Author-Name: Ahmad Hidayat Sutawidjaya Author-Workplace-Name: Doctoral Postgraduate Program, University Mercu Buana, Indonesia. Author-Name: Ahmad Badawi Saluy Author-Workplace-Name: Doctoral Postgraduate Program, University Mercu Buana, Indonesia. Title: The Impact of Social Capital and Organizational Culture on Improving Organizational Performance Abstract: To run their business, many companies uses various types of capital, financial, technological, as well as natural and human resource–based. In fact, optimal use of these kinds of capital do not guarantee that company will get maximum performance. There is still one important type of capital, namely social capital, which is an asset and instrument characterizing the interaction between employees and management. Social capital can also be conceptualized as a company’s organizational culture. Here, interviews were conducted with the management of a chemical manufacturer see how synergizing between corporate strategy and support forms the organizational culture. This research focussed to the industrial chemical manufacture at Banten Province, Indonesia, which is the province with the third-largest number of chemical firms in Indonesia. This research using SEM-PLS method to measure 97 respondents from the managerial level. The final results provide a positive and significant relationship between social capital and organizational culture through competitive advantage and organizatioan performance. Competitive advantage also increased the relationship between social capital and organizational culture through the organizational performance. This result has implication for managerial levels to increase human resources performance so it can improve the firm’s competitive advantage. Classification-JEL: L2, M14 Keywords: Social Capital, Organizational Culture, Competitive Advantage, Organizational Performance, Chemical manufacturer sector Journal: International Review of Management and Marketing Pages: 93-100 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9923/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9923/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Hamzah Author-Workplace-Name: Doctoral Student of Management, Faculty of Economics and Business, Tanjungpura University, Indonesia, Author-Name: Musa Hubeis Author-Workplace-Name: Faculty of Economics and Management, Bogor Agricultural University, Indonesia Author-Name: Irfani Hendri Author-Workplace-Name: Doctoral Student of Management, Faculty of Economics and Business, Tanjungpura University, Indonesia, Title: The Effect of Career Development, Justice Organization and Quality of Work Life to Organizational Commitment and Implications to Organizational Citizenship Behavior of Employees at PT. Perkebunan Nusantara XIII Abstract: The research aimed to determine and analyze the impact of career development, organizational justice, and quality of work-life towards organizational commitment and organizational citizenship behavior (OCB). The research sample was 233 managers. Data were obtained through questionnaires and data analysis with structural equation modeling (SEM). The finding revealed that with mediation, career development, justice organization, and quality of work-life affected the OCB and organizational commitment. It showed that increase organizational commitment and OCB can be taken to improve career development, organizational justice, and the quality of work-life. Classification-JEL: L2, M10 Keywords: Career Development, Organizational Justice, Quality of Work Life, Organizational Commitment, Organizational Citizenship Behavior. Journal: International Review of Management and Marketing Pages: 101-109 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10002/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10002/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-14 Template-Type: ReDIF-Article 1.0 Author-Name: Kwaku Amofah Author-Workplace-Name: Law and Business Administration, University of Lleida, Lleida, Spain, Sunyani Technical University, Faculty of Business and Management, Sunyani, Ghana (Affiliate Institution), Author-Name: Ramon Saladrigues Author-Workplace-Name: Department of Business Administration, Faculty of Law and Economics University of Lleida, Lleida, Spain. Title: Going Down Memory Lane in the Application of Ajzen’s Theory of Planned Behaviour Model to Measure Entrepreneurial Intention: An Sem-Pls Approach Abstract: Undoubtedly, technical education is the backbone of every nation’s growth and development. Understanding and predicting business creation initiatives demand empirical studies using theory-oriented models that appropriately mirror the multi-faceted perception-based processes underlying entrepreneurial intentional and behaviour. Drawing on a model adapted from a study by Linan and Chen (2009), and based on the Theory of Planned Behaviour (TPB) by Ajzen, this article empirically investigates the influence of Perceived Behavioural Control, Subjective Norm and Attitude towards Entrepreneurship, on Entrepreneurial Intention using Structural Equation Modelling (SEM) – Smart Partial Least Square (PLS) approach. In addition, several hypotheses (demographic-oriented variables) in relation to TPB are investigated. Data were collected on 574 students from a public technical university in Ghana. The findings suggest that TPB is an important tool for predicting entrepreneurial intentions. Thus, the findings support the TPB for EI in Ghana. Two motivational factors (Attitude towards Entrepreneurship and Planned Behavioural Control) related to EI, but SN showed a non-significant association with EI. This study also found SN positively affecting attitude toward entrepreneurship and perceived behavioural control. However, only one (PSESN relationship) of the demographic-based hypotheses was significant. This study, however, cautions against the generalizability of the findings as the sample size comprises of students from a single institution. One of the theoretical implications of our study relates to evidence of the consistency of the theory of planned behavior in explaining entrepreneurial intention in the Ghanaian context. Future studies could replicate this research by sampling more technical universities in Ghana and other settings. Classification-JEL: MO Keywords: Entrepreneurial Intentions, Partial Least Square, Theory of Planned Behaviour Journal: International Review of Management and Marketing Pages: 110-121 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/9814/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/9814/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-15 Template-Type: ReDIF-Article 1.0 Author-Name: Rizka Annisa Fitri Author-Workplace-Name: Masters in Management Program, Universitas Mercu Buana Jakarta, Indonesia, Author-Name: Ririn Wulandari Author-Workplace-Name: Assistant Professor in Masters Management Program of Gradute Program, Mercu Buana University, Indonesia. Title: Online Purchase Intention Factors in Indonesian Millenial Abstract: Millennials live in an era that has high mobility and connected to the internet, thus impacting their desire to transact through an online platform. The results of this study indicate that online purchase intentions for Indonesian millennial are not affected by perceived of risk and social influences. But they still pay attention to the factors of perceived ease, usefulness, and price perceptions. The results of this study strengthen and develop the technology acceptance model theory by adding price perceptions, in addition to perceptions of ease and perceived usefulness in adopting the latest technology, online shopping at e-commerce Shopee Indonesia. That is the uniqueness of the result of this research. This research uses quantitative methods, with a sample of 260 respondents, determined using purposive sampling. Data were collected using an online questionnaire with an ordinal scale and analyzed using multiple linear analysis techniques assisted by software SPSS 23.0. Classification-JEL: M31 Keywords: E-commerce, Technology Acceptance Model, Price, Risk, Social influences, Online Purchase Intention Journal: International Review of Management and Marketing Pages: 122-127 Volume: 10 Issue: 3 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/9852/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/9852/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-03-16 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ali Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan Author-Name: Fouzia Hadi Ali Author-Workplace-Name: Hailey College of Commerce, University of the Punjab, Lahore, Pakistan Author-Name: Basharat Raza Author-Workplace-Name: National College of Business Administration and Economics, Lahore, Pakistan, Author-Name: Wasif Ali Author-Workplace-Name: University of Management and Technology, Lahore, Pakistan Title: Assessing the Mediating Role of Work Engagement Between the Relationship of Corporate Social Responsibility with Job Satisfaction and Organizational Citizenship Behavior Abstract: This study investigates how perceived corporate social responsibility directly influence the job satisfaction and organizational citizenship behavior of employees, and indirectly influence through the mediating effect work engagement. A questionnaire-based survey was conducted to collect data from 327 students of MBA executive employed in different organizations of Lahore, Pakistan. Structural equation modeling was applied to test the hypothesized conceptual model. Results reveal that corporate social responsibility activities of the organizations increase job satisfaction and discretionary behaviors or organizational citizenship behavior among employees. CSR also increases work engagement, which, in turn, increases job satisfaction and organizational citizenship behavior as well. This study has shown that concerns toward CSR have increased in the business organization operating in developing countries, and employees working in those organizations are reciprocating to CSR through positive outcomes in the workplace. The employees, as internal stakeholders are responding favorably to the CSR. As per the best of researchers’ knowledge, the study firstly tests the mediating role of work engagement in the linkage of CSR with job satisfaction and organizational citizenship behavior. The theoretical and practical implications are also discussed. Classification-JEL: M14, J24, J28 Keywords: Corporate social responsibility, Job satisfaction, Organizational citizenship behavior, Work engagement Journal: International Review of Management and Marketing Pages: 1-10 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9714/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9714/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ali Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan, Author-Name: Basharat Raza Author-Workplace-Name: National College of Business Administration and Economics, Lahore, Pakistan, Author-Name: Wasif Ali Author-Workplace-Name: University of Management and Technology, Lahore, Pakistan, Author-Name: Nazish Imtaiz Author-Workplace-Name: Department of Management Sciences, National Textile University, Faisalabad, Pakistan Title: Linking Managerial Coaching with Employees’ Innovative Work Behaviors through Affective Supervisory Commitment: Evidence from Pakistan Abstract: Organizations in the era of globalization are promoting managerial coaching (MC) as human resource development practice to improve employees' outcomes in the workplace. The existing literature on manager coaching lacks the empirical studies showing the linking MC with attitudes and behaviors of employees. To fill the gap mentioned above, this study explores the direct linkage between the MC and innovative work behaviors (IWBs) of employees as well as an indirect relationship through the intervening role of affective supervisory commitment (ASC). The 250 surveys were sent to employees working in the software industry of Pakistan, and 207 questionnaires were received back from the respondents, and the response rate was approximately 83%. The findings showed that managerial coaching had a positive influence on innovative work behaviors among employees. Results also showed that ASC mediated the link between MC and IWBs. Affective supervisory commitment as a mediator has not been tested yet between the linkage of MC with IWBs. The implications of the study and limitations are also discussed. Classification-JEL: M12, M53 Keywords: s Affective supervisory commitment, innovative work behaviors, managerial coaching Journal: International Review of Management and Marketing Pages: 11-16 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9715/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9715/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Le Thanh Tiep Author-Workplace-Name: University of Economics and Finance, Vietnam, Author-Name: Ngo Quang Huan Author-Workplace-Name: University of Economics, Ho Chi Minh City, Vietnam, Author-Name: Tran Thi Thuy Hong Author-Workplace-Name: International School of Business, University of Economics, Ho Chi Minh City, Vietnam. Title: Impact of Corporate Social Responsibility to Firms’ Performance in Southern Enterprises of Vietnam Abstract: This study is aimed to evaluate the impact of corporate social responsibility (CSR) on firms’ performance by developing the role of mediating variables such as corporate reputation (CR) and customers’ purchasing intention (CPI). We use qualitative and quantitative technique such as Smart PLS SEM to analyze the data of the corporate in the South of Vietnam in 2019. The findings suggest a positively significant impact of corporate social responsibility on firms’ performance through mediating role of CR and CPI. This study contributed empirical work in the literature of corporate social responsibility and firms’ performance. The outcomes of this study can be used by entrepreneurs, top management as an attempt to boost the performance of the corporate. A mediating role of corporate reputation (CR) and customers’ purchasing intention (CPI) as a value-added contribution to this study and can be strengthened more in future research. Classification-JEL: M31 Keywords: Corporate Social Responsibility, Corporate Reputation, Purchasing Intention; Firms’ Performance . Journal: International Review of Management and Marketing Pages: 17-24 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9900/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9900/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Rizwan Qaisar Danish Author-Workplace-Name: Hailey College of Commerce, University of the Punjab, Lahore, Pakistan, Author-Name: Shahid Hafeez Author-Workplace-Name: University of Vaasa, Finland, Author-Name: Hafiz Fawad Ali Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan, Author-Name: Ahmad Muneeb Mehta Author-Workplace-Name: Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan Author-Name: Muhammad Bilal Ahmad Author-Workplace-Name: Hailey College of Commerce, University of the Punjab, Lahore, Pakistan, Author-Name: Muhammad Ali Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan, Title: Impact of Ethical Leadership on Organizational Commitment and Organizational Citizenship Behavior with Mediating role of Intrinsic Motivation Abstract: Ethical leadership in the field of organizational behavior and management has emerged as a significant area of interest in the recent leadership literature. There are, however, few studies that empirically examine the impact of ethical leadership through mediation processes on organizational engagement and citizenship actions. We have built a conceptual model to check whether ethical leadership effects the Organizational Citizenship Behaviour and commitment of organizational citizenship through the mediation of intrinsic motivation. For data collection, sample size of 340 was determined through item response theory. Data was collected through self-administrated questionnaire from different commercial banks located in geographical premises of Lahore, Pakistan. SPSS and AMOS software were used to carry out the analysis, structural equation modeling technique was applied to test the direct and indirect relationships. The results indicated that ethical leadership has a positive effect on the association of organizational commitment and citizenship behaviour within organizations. In fact, intrinsic motivation mediates between the relationship of ethical leadership and the conduct of organizational citizenship. Nevertheless, results also show that in the banking sector there is no mediating effect of intrinsic motivation between ethical leadership and organizational citizenship behaviour. Limitations have been discussed, as have future guidelines. Classification-JEL: M19 Keywords: Ethical leadership, Organizational commitment, Organizational citizenship behavior, Intrinsic motivation, Banking sector, Pakistan Journal: International Review of Management and Marketing Pages: 25-30 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9840/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9840/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Ayesha Mushtaq Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan. Author-Name: Tahira Nisar Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan. Author-Name: Hafiz Fawad Ali Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan. Title: Investigating the Nexus between Islamic Work Ethics and Organization Citizenship Behavior Abstract: The basic purpose of this research is planned to measure the Islamic Work Ethics (IWE) level and level of Organization Citizenship Behavior (OCB) in workers of banks of Lahore. It additionally investigated relationship between level of IWE and OCB. This study used the sample of three hundred employees from the banks of Lahore. For information gathering, the questionnaire was adopted, and results of the research demonstrated the level of IWE in Islamic bank’s workers is high than other banks such as conventional, private and government banks. OCB level among Islamic bank’s workers is high than the private, conventional and government bank. The results likewise demonstrated that the relationship between OCB and IWE is significantly positive. This research may improve the understanding of the people, employees and managers of banks about the understanding of the relationship between level of IWE and OCB. Classification-JEL: M19 Keywords: Organization Citizenship Behavior, Islamic Work Ethics, Islamic Bank Journal: International Review of Management and Marketing Pages: 31-34 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9844/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9844/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ida Ketut Kusumawijaya Author-Workplace-Name: Triatma Mulya University, Bali Title: Understanding Entrepreneurial Intention: The Prediction of Entrepreneurial Behavior Abstract: This study examines the predictive ability of entrepreneurial behavior towards entrepreneurial intention star hotel employee in Bali. Assessing self efficacy in predicting entrepreneurial intention. Review the predictions of self-determination on entrepreneurial intention. Assessing self identity in predicting entrepreneurial intention. The Entrepreneurial behavior referred to from Kirkley (2016) research, consists of dimensions of self efficacy, self-determination, self identity. For entrepreneurial intention refer to Dinis et al. (2013) research. Entrepreneurial behavior in decision making is related to the assessment process and thinking by identifying and integrating knowledge, autonomy, competence and desire in order to achieve the entrepreneurial intention goals. This research was conducted on star hotel employees in Bali with 156 respondents. The questionnaires returned were 156 with a response rate of 100%. Each research instrument uses a 5 Likert scale measurement. The initial evaluation is carried out by estimating the evaluation of the outer model, namely the validity and reliability of each reflective construct. Next is the evaluation of inner models for testing research models using the WarpPLS 4.0 program. The significance of the parameters is determined by resampling bootstrapping and using 500 sub-samples of equal size to that of the original sample. The results and discussion of hypothesis testing show that the self-efficacy of star hotels employees in Bali is able to predict entrepreneurial intention significantly. Self determination can predict entrepreneurial intention of star hotels employees in Bali significantly. Self-identity of star hotel employees in Bali was able to predict entrepreneurial intention insignificantly. Classification-JEL: L26, M21 Keywords: entrepreneurial behavior, self efficacy, self determination, self identity, entrepreneurial intention Journal: International Review of Management and Marketing Pages: 35-42 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10077/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10077/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Majd Omoush Author-Workplace-Name: Department of Management, Faculty of Business, Tafila Technical University, Jordan Zarqa, Jordan, Author-Name: Monira Moflih Author-Workplace-Name: Department of Management, Faculty of Money and Finance, The World Islamic Sciences and Education University, Jordan. Author-Name: Reem Almetrami Author-Workplace-Name: Department of Management, Faculty of Money and Finance, The World Islamic Sciences and Education University, Jordan. Title: Evaluating the Five Kaizen Success Measurements through Employees Work Improvement and its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan Abstract: The study aimed to understand the impact of the five Kaizen success measurements (Organizational Policy and Awareness, Education and training, Cultural factors, Internal processes assessment and recognition) on the overall quality of work and the quality through by Employees Work Improvement as mediated factor on Insurance Companies in Amman. The study used a questionnaire to gather data from distributed on the 300 employees used random sample was applied to the population of this study consisting of all executives, department managers and employees of the Insurance Companies in Amman, Jordan. The questionnaire consists of three sections. Least Square-Structure Equation Modeling (PLS-SEM) program was chosen and used in this study in an effort to examine and test the data associated with the hypotheses. The results show Kaizen methods positively effect on the employee work improvement of the companies of. The kaizen implement employee work improvement positively effect on overall work and quality of service, Kaizen implementation positively affects overall work and quality of service, Employee work improvement on overall work and quality of service is partially mediated between kaizen implementation and on overall work and quality of service of Insurance companies in Jordan. Additionally, small companies can use Kaizen to enhance the overall work with low cost compared to other methods of improvement, which can be of a high cost that small companies cannot afford. Classification-JEL: G22, P36 Keywords: Kaizen implementation, Education and training, Cultural factors, Employees work improvement, Overall work and quality of services, Insurance Companies Journal: International Review of Management and Marketing Pages: 43-52 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9994/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9994/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Sarmad Author-Workplace-Name: Riphah School of Leadership, Riphah International University, Islamabad, Pakistan, Author-Name: Naeem Ahmad Author-Workplace-Name: Department of Management Sciences, Pakistan Institute of Development Economics, Islamabad, Pakistan, Author-Name: Muhammad Khan Author-Workplace-Name: Department of Management Sciences, Abdul Wali Khan University, Mardan, 23200, KPK, Pakistan. Author-Name: Muhammad Irfan Author-Workplace-Name: Department of Management Sciences, Pakistan Institute of Development Economics, Islamabad, Pakistan, Author-Name: Hajira Atta Author-Workplace-Name: Department of Management Sciences, Pakistan Institute of Development Economics, Islamabad, Pakistan, Title: Investigating the Moderating Role of Trust between Social Media Capabilities and Consumer Brand Engagement Across Textile Sector of Pakistan Abstract: Social media has turned out to be a significant tool which reinforces both, consumer and firm to interact with each other and also modernizing the firm’s way of relationship with consumer. Based on the commitment-trust theory of relationship marketing this study investigates the social media capabilities to attain consumer brand engagement. The relationship is moderated through the rarely addressed role of trust across consumers of Pakistani textile manufactured garment products. This study is quantitative in nature and followed deductive research approach. The primary data were collected through well-structured questionnaire from 307 domestic customers. The data was analyzed through advanced statistical techniques operated under Smart-PLS and SPSS. The results disclosed that networking capability, image transferability and personal extensibility positively affects consumer brand engagement. The moderating role of trust is also established between the proposed relationships. The results are discussed and recommendations are provided to the targeted sector. The research findings are expected to be beneficial for targeted sector in particular and for other sectors in general. Classification-JEL: M1, M31 Keywords: Networking Capability, Personal Extensibility, Image Transferability, Trust, Consumer Brand Engagement Journal: International Review of Management and Marketing Pages: 53-62 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9894/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9894/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Zulfa Fitri Ikatrinasari Author-Workplace-Name: Industrial Engineering Program, Universitas Mercu Buana, Jakarta, Indonesia, Author-Name: Sampik Krisning Tyas Author-Workplace-Name: Industrial Engineering Program, Universitas Mercu Buana, Jakarta, Indonesia, Author-Name: Babay Jutika Cahyana Author-Workplace-Name: Industrial Engineering Program, Institut Sains and Teknologi Al Kamal, Jakarta, Indonesia. Author-Name: Purwanto Purwanto Author-Workplace-Name: Industrial Engineering Program, Institut Sains and Teknologi Al Kamal, Jakarta, Indonesia. Title: Development of Digital Marketing Strategy in the Education Industry Abstract: Indonesia Internet Service Providers Association (APJII) in 2018 released data that internet users in Indonesia amounted to 64,8 %. An increasing number of internet usage is used by marketers to market their products or services through the internet. Digital marketing strategy is needed by companies in order to survive and compete. Marketing strategy planning in this study uses IE matrix approach by combining the SWOT and AHP methods. The purpose of this research is to determine the company’s position and choose alternative priority strategies. The result of this study indicates that the company a strong internal position and responds well to opportunities and threats that exist. The company’s position is in quadrant IV, meaning that the right strategy is to grow and develop and alternative priority strategies that have the highest weight is strengths – opportunities (SO). SO strategy, maximize its strength to seize opportunities, then the company’s strategy is to have lots of customer satisfaction testimonials displayed on website and social media & the opportunity to make products easy to find, because the dissemination of information through the internet can quickly spread and reach all consumers. Classification-JEL: M310 Keywords: Marketing Strategy, Digital Marketing, Strengths, Weaknesses, Opportunities and Threats, Analytic Hierarchy Process Journal: International Review of Management and Marketing Pages: 63-67 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10023/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10023/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Fikri Aulawi Rusmahafi Author-Workplace-Name: Mercu Buana University, Master of Management, Indonesia, Author-Name: Ririn Wulandari Author-Workplace-Name: Mercu Buana University, Postgraduate Program, Indonesia. Title: The Effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction Abstract: This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part of the formation and to grow market share, in general, and increase the rank of Bank Muamalat in the Islamic Banking Industry. Multiple linear regression analysis was used to test three independent variables namely brand image, service quality, and customer value on customer satisfaction. The research data came from 150 customer respondents who saved at Bank Muamalat Indonesia Ciputat, BSD, and Cipulir branches. The results showed that the brand image variable did not significantly influence the customer satisfaction of Bank Muamalat Indonesia, while the variable service quality and customer value had a significant positive effect on customer satisfaction of Bank Muamalat Indonesia. However, a good reputation, Identical to Islamic Banks, trusted and Islamic, needs to be attached and socialized to strengthen the brand image. On the other hand, the speed of service is a factor of customer satisfaction that needs major attention, and speed of service creates a strong customer value regarding expected performance. Classification-JEL: M31 Keywords: Islamic Bank, Customer value, Brand Image, Service Quality, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 68-77 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9939/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9939/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Vladimir Ristanovic Author-Workplace-Name: Institute of European Studies, 11000 Belgrade, Serbia Author-Name: Aleksandra Tošovic-Stevanovic Author-Workplace-Name: Department of Economy and Finance, Faculty of Business, Economics and Entrepreneurship, 11000 Belgrade, Serbia Title: Evaluation of the Economic Criteria for the Survival of Small Farms in Serbia Abstract: Agriculture is an important economic sector in Serbia with the largest percentage of small and family farms. In order to improve this business and the survival of small farms in Serbia, the goal of the paper is to select the criteria for the survival of small farms in Serbia by applying the concept of analytical hierarchical processes (the AHP method). The research was conducted in Serbia on the sample of 550 small farms, comparing economic indicators based on the criteria that can contribute to achieving the goals of agricultural enterprises. Each indicator was evaluated and considered in relation to the set criteria, such as investments in farms, information available to farms, distribution channels of agricultural products, and the quality of agricultural products. The results of the survey showed that the best ranked indicator of the survival of small farms in Serbia is the level of education and knowledge of farmers, holders of farms. Classification-JEL: D710, Q120, Q130 Keywords: Agro-business, The Analytical Hierarchical Processes Method, Economic Indicators, Analysis and Decision Making Journal: International Review of Management and Marketing Pages: 78-82 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10032/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10032/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-11 Template-Type: ReDIF-Article 1.0 Author-Name: Sohail Younus Author-Workplace-Name: Lecturer and PhD (Scholar), University of the Punjab, Lahore, Pakistan Author-Name: Rizwan Qaiser Danish Author-Workplace-Name: Assistant Professor, University of the Punjab, Lahore, Pakistan, Author-Name: Kashif Rathore Author-Workplace-Name: Director/Assistant Professor (IAS), University of the Punjab, Lahore Pakistan Title: Destructive Leadership and Counterproductive Work Behavior with Mediation Mechanism of Justice Perception: Evidence from Tanner Sector of Pakistan Abstract: The purpose of this study is to examine the relationship among the destructive leadership constructs and counterproductive work behavior (CWB) in tanners sector of Pakistan. Destructive leadership has composed of further two constructs that are Machiavellianism and abusive supervision. The study also investigated the mediating role of justice perception in these relationships. Data was collected from 353 respondents by using self-administered questionnaires from tanners sector of Pakistan. Data were analyzed through Structure equation modeling and test the hypothesized relationships. Results showed the existence of destructive leadership lead to CWB in tanners sector. Justice perception mediates the relationship among destructive leadership and CWB except the relationship of Machiavellianism with Information silence and CWB. Tanneries should conduct different training sessions to reduce the effect of destructive leadership behavior in workplace to reduce the counterproductive work behavior. Future studies may conduct on destructive leadership with horizontal violence and organizational politics. Classification-JEL: L20, M12, M54 Keywords: Destructive Leadership, Counterproductive Work Behavior, Justice Perception, Tanners Sector, Pakistan Journal: International Review of Management and Marketing Pages: 83-88 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9948/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9948/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-12 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Abrar Author-Workplace-Name: Lyallpur Business School, Government College University, Faisalabad, Pakistan, Author-Name: Rizwan Shabbir Author-Workplace-Name: Lyallpur Business School, Government College University, Faisalabad, Pakistan, Author-Name: Mohsin Bashir Author-Workplace-Name: Lyallpur Business School, Government College University, Faisalabad, Pakistan, Author-Name: Shahnawaz Saqib Author-Workplace-Name: PhD Scholar, Lyallpur Business School, Government College University, Faisalabad, Pakistan, Author-Name: Ahmed Raza Author-Workplace-Name: MS Scholar, Lyallpur Business School, Government College University, Faisalabad, Pakistan Title: Role of Professional Service Quality and Communication Effectiveness in Predicting Relationship Commitment among Professional-Client in Lawyer Services Abstract: Globally, judicial sector regarding its relationship commitment has been discussed in few studies. In South-Asian context, service sector has been explored mostly with commercial industries like banks, restaurants and academic. However, professional industries like lawyers, doctors and brokers have rarely investigated by marketers to understand its relationship commitment with their clients considering their core antecedents. In such service industries, technical and functional service quality attributes along with communication effectives enhance client’s satisfaction. Moreover, it examined trust and relationship quality of service provider that impact client-lawyer relationship commitment. Structured questionnaire was designed for collecting a sample of 220 clients who had/have encountered civil cases at district bar Faisalabad, Pakistan. Results of structured equation model shows that professional service quality and communication effectiveness promote relationship commitment among clients and professional lawyers. Also relationship quality mediates the relationship of service quality, communication effectiveness and relationship commitment. Limitations and future research directions are also discussed. Classification-JEL: M310, M130 Keywords: Relationship Commitment, Professional Service Quality, Relationship Quality, Communication effectiveness, professional services Journal: International Review of Management and Marketing Pages: 89-95 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9387/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9387/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-13 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Imran Hanif Author-Workplace-Name: Putra Business School, University of Putra Malaysia, Malaysia, Author-Name: Hiba Sagheer Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University Multan, Pakistan Author-Name: Sameen Mehak Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University Multan, Pakistan Title: Impact of Knowledge Sharing and Knowledge Retention on Employees Development through the Mediation of Sustainable Competitive Advantage and Moderation of Transformational Leadership Abstract: In advanced time, firms realize that procuring the past information and sharing them among the representatives will increment the improvement and development of the employees and it is the path to pick up a Sustainable Competitive Advantage in a showcase. The study points to center on the development of the workers through supporting the competitive edge. This could be done by legitimate utilize of past information and encounter which is procured and shared among the individuals of an organization. Leaders also play an imperative part within the Knowledge Sharing and Retaining but Transformational Leaders does not make an energetic environment through which they can offer assistance to form sound learning handle. It is since Transformational Leaders frequently don’t know almost the conduct and states of mind of the representatives, their needs and wishes. This study is quantitative and close-ended questions were utilized to expound the relationship of the factors. Information was collected from a test estimate of 200 respondents of the telecommunication sector. The regression technique was used to test the hypothesis relationship. The findings of this study show that Knowledge Sharing, Knowledge Retention has a significant positive relation with Employee Development and Sustainable Competitive Advantage mediates significantly between them. While, Transformational Leadership does not significantly moderate the relation between Knowledge Sharing, Knowledge Retention, and Sustainable Competitive Advantage. Further, it describes limitations and the direction for the future. Classification-JEL: M1, L1, M0 Keywords: Knowledge Sharing, Transformational Leadership, Sustainable Competitive Advantage, Knowledge Management, Employee Development Journal: International Review of Management and Marketing Pages: 96-109 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9931/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9931/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-14 Template-Type: ReDIF-Article 1.0 Author-Name: Aleena Syed Author-Workplace-Name: University of Lahore, Lahore, Pakistan Author-Name: Humna Sohail Author-Workplace-Name: University of Okara, Okara, Pakistan Author-Name: Sarmad Ejaz Author-Workplace-Name: University of Okara, Okara, Pakistan Author-Name: Hafiz Ahmed Ullah Author-Workplace-Name: Hailey College of Commerce, University of the Punjab, Lahore, Pakistan Title: Direct and Indirect effect of Knowledge Management Practices on Firm Innovation via Knowledge Application Abstract: This study examines the relationship between knowledge management practices and firm innovation with the mediating effect of knowledge application. For the said purposes, data were collected from 140 firms that belong to the services sector. 600 questionnaires were distributed in the services sector by using the drop-off and pick up technique. The number of returned questionnaires was 545, but 45 questionnaires were rejected because they did not contain the required information. A simple random sampling technique is used for the data collection. The sampling technique followed the steps recommended for studies utilizing structural equational modeling (SEM). The data was entered into SPSS and AMOS for structural equation modeling. The empirical analysis shows that knowledge generation and knowledge diffusion have a significant positive effect on firm innovation while knowledge storage does not affect firm innovation. Moreover, knowledge application mediates the relationship between knowledge generation, knowledge storage, and firm innovation. While knowledge application does not play the mediation role between knowledge diffusion and innovation performance. Also, this study furnishes several future directions for academic scholars and participation. The limitations have also been discussed. Classification-JEL: O31; O32 Keywords: Knowledge Management Practices; Knowledge Generation; Knowledge Application; Knowledge Storage; Knowledge Diffusion; Innovation Performance Journal: International Review of Management and Marketing Pages: 110-118 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10196/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10196/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-15 Template-Type: ReDIF-Article 1.0 Author-Name: Heri Safari Kahpi Author-Workplace-Name: Lecture of Sekolah Tinggi Ilmu Ekonomi Banten, Indonesia. Author-Name: Anis Fuad Salam Author-Workplace-Name: Lecture of Sekolah Tinggi Ilmu Ekonomi Banten, Indonesia. Author-Name: Indar Riyanto Author-Workplace-Name: Lecture of Sekolah Tinggi Ilmu Ekonomi Banten, Indonesia. Author-Name: Fathurrohman Fathurrohman Author-Workplace-Name: Lecture of Sekolah Tinggi Ilmu Ekonomi Banten, Indonesia. Author-Name: Uli Wildan Nuryanto Author-Workplace-Name: Lecture of Sekolah Tinggi Ilmu Ekonomi Banten, Indonesia. Title: The Role of Organizational Culture Against Employee Loyalty in The Manufacturing Industry of Musical Instrument Assembly Abstract: Organizational culture, an important aspect in a company to achieve its goals, as well as employee satisfaction within the company. Both of these aspects are determinants of employee loyalty. Given the importance of employee loyalty in the progress of the company, the determining aspects must have a positive influence on employee loyalty. The purpose of this study was to measure the effect of organizational culture variables and satisfaction on employee loyalty at musical manufacturing sector, Banten Province. This research using a quantitative approach with associative design methods. The population are employee at musical instrument manufacturing assembly at Banten Province with totally sample are 75 respondentsby using purposive sampling. This research using data collection techniques through initial interviews and questionnaires distributed to respondents by using SEM PLS for the analysis technique. The results showed that organizational culture had a positive and significant effect on employee loyalty. Organizational culture had a positive and significant effect on job satisfaction, job satisfaction had a positive but not significant effect on employee loyalty. Job satisfaction has not significantly mediated between organizational culture on employee loyalty. From the field observations and interview to the employee, most of employee loyalty still low, due to many numbers of contract workers. Management companies must immediately increase the workforce into permanent workers so that they feel comfortable working in the company. Classification-JEL: L2, M14 Keywords: Organizational Culture, Job Satisfaction, Employee Loyalty, Manufacturer Sector Journal: International Review of Management and Marketing Pages: 119-124 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10053/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10053/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-16 Template-Type: ReDIF-Article 1.0 Author-Name: Syeda Urooj Babar Author-Workplace-Name: Bahria University Islamabad, Pakistan, Author-Name: Hafiz Mushtaq Ahmad Author-Workplace-Name: Bahria University Islamabad, Pakistan, Author-Name: Mubashir Ahmad Author-Workplace-Name: Northern University Nowshera, Pakistan Title: Moderating Effect of Individual Team Member Creativity on the link of Team Diversity & Work Cognition Inventory with Team Performance Abstract: This study investigated the impact of team diversity and work cognition inventory on team performance. Quantitative methodological paradigm was selected, following a positivist approach, probability sampling was done in which respondents were picked through simple random sampling and a survey-based questionnaire was used as an instrument for research. The sample was taken from all eleven class-A Combined Military Hospitals (CMH) throughout Pakistan. Individual team member creativity was taken as a moderator between the link of team diversity and work cognition inventory with team performance. Structural equation modeling (SEM) was applied for measuring the effect of the moderator. This study explained employees’ individual creativity to significantly moderating team diversity and work cognition inventory link with team performance Thus it aided in understanding diversified teams and taking optimum performance from all members by increasing their social connections and coordination among members and appreciating their individual creativity within the team, so to enhance their satisfaction with the team. Classification-JEL: M140, Y80 Keywords: work cognition inventory, individual team member creativity, structure equation modeling Journal: International Review of Management and Marketing Pages: 125-131 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10029/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10029/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-17 Template-Type: ReDIF-Article 1.0 Author-Name: Eri Marlapa Author-Workplace-Name: Economic Faculty of Management and Business, Mercu Buana University, Indonesia. Title: Quality of Service and Community Disciplinary Officer with Quality Products for Variable Interviening Customer Satisfaction: National Savings Bank Syariah Branch Bogor Regency Cigombong Abstract: Quality is the design is a function of product specifications, namely conformance in a measure of how far a product meets the requirements or quality specifications that have been determined from the totality of facilities and characteristics of products or services that meet the needs, express or implied. Product quality goals are difficult to understand because the expectations of consumers will always change. Every new standard is found, then consumers will demand more to get another new standard that is newer and better. In this view, quality is a process and not an end result (improving the quality of continuity). The study was conducted on customers of the National Sharia Savings Bank Branch of Cigombong, Bogor Regency. This research uses quantitative research. The populations in this study were customers who came to the Bogor branch of Cigombong Syariah Bank who used the services and facilities of a bank with a decent-sized sample in this study between 30 and 500. The researchers determined the number of samples taken for this study was 100 customers according to this opinion. The validity and reliability of the data uses the Pearson and Cronbach's Alpha product moment correlation formula. Classification-JEL: M1 Keywords: Quality of Service, Discipline, Quality Products, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 132-139 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9946/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9946/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-18 Template-Type: ReDIF-Article 1.0 Author-Name: Yanina S. Bajana Villagomez Author-Workplace-Name: CENTRUM Católica Graduate Business School, Lima, Perú Author-Name: Sergio J. Chión Chacón Author-Workplace-Name: Pontificia Universidad Católica del Perú, Lima, Peru. Title: Perceived Value as a Mediating Variable in the Theory of Planned Behavior: Application to the Intention of Completing an Master of Business Administration Abstract: The objective of this research is to evaluate the intention to carry out an MBA in the Ecuadorian context through the model proposed by Azjen (1991); including the perceived value; as a mediating variable among the constructs (attitude, subjective norms and perceived behavioral control) and intention. The research was framed in a quantitative perspective, with a cross section. The estimation of the model was made, through the multivariate statistical technique of structural equations, in order to evaluate the relationships between constructs. The analyzed population were undergraduate students from all the Universities of Ecuador, of which a sample of 756 students was surveyed. It was evident that all the hypothetical relationships established in the proposed model are significant with respect to the intention to carry out an MBA. The perceived value for completing an MBA influences the intention to complete an MBA by 0.894. Likewise, the perceived value was evaluated as a mediating variable, concluding in accordance with what was proposed by Ato and Vallejo (2011), which meets the different processes for verification. Finally, the correlations between attitude, subjective norms and control perception were reported to be significant. In addition, the R2 of the dependent variables was determined, hence, the intention to carry out an MBA reported 79.9%; Similarly, the perceived value was determined, obtaining 65.5%. Classification-JEL: M14, M20, M30 Keywords: Theory of Planned Behavior (TCP); Perceived value; MBA graduate studies; Structural equations. Journal: International Review of Management and Marketing Pages: 140-151 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9866/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9866/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-19 Template-Type: ReDIF-Article 1.0 Author-Name: Dwi Novirani Author-Workplace-Name: Department of Industrial Engineering Itenas Bandung, Institut Teknologi Nasional Bandung. West Java Indonesia Author-Name: Hari Adianto Author-Workplace-Name: Department of Industrial Engineering Itenas Bandung, Institut Teknologi Nasional Bandung. West Java Indonesia Title: Relation of Service Quality, Load Factors and Tariff on Bus City of Bandung Abstract: The purpose of this study is to discuss the relationship between satisfaction with service quality, by determining the number of vehicles and the ideal tariff for passengers. This research was conducted on consumers who use the Bandung City Bus. The relationship between satisfaction and service quality with passenger loyalty using the Structural Equation Modeling (SEM) method, the ideal tariff is seen from the Ability and Willingness To Pay passengers compared to vehicle operating costs, the break-even load factor method is used to calculate the number of vehicles that consider passenger needs, revenue, and operational costs. The results of the calculation of service quality on satisfaction is 6,731, proving that service quality has a significant and positive influence on customer satisfaction. One of the dimensions of service quality is tangible include physical evidence has the higest correlation with satisfaction factors on the service quality dimension affecting passenger loyalty. Service satisfaction is obtained from vehicles are load factors, and tariffs, which are calculated from six non-toll routes in Bandung, with the Ability to Pay vehicle suitable tariffs, only route 6B shows the Willingness to Pay customers below the current tariff. Classification-JEL: L1, L8 Keywords: Service Quality; Customer Satisfaction; Load Factors, Tariff Journal: International Review of Management and Marketing Pages: 152-160 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9867/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9867/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-20 Template-Type: ReDIF-Article 1.0 Author-Name: Annamalai Alagappan Author-Workplace-Name: Department of Software Engineering, Faculty of Computing, Botho University, Botswana, Author-Name: Sampath Kumar Venkatachary Author-Workplace-Name: Department of Software Engineering, Faculty of Computing, Botho University, Botswana, Author-Name: Leo John Baptist Author-Workplace-Name: Department of Network and Infrastructure Management, Faculty of Computing, Botho University, Botswana, Author-Name: Ravi Samikannu Author-Workplace-Name: Amity School of Applied Sciences, Amity University Rajasthan, Jaipur, Rajasthan, India Author-Name: Jagdish Prasad Author-Workplace-Name: Department of Electrical, Computers and Telecommunication Engineering, Botswana International University of Science and Technology, Palaype, Botswana Author-Name: Anitha Immaculate Author-Workplace-Name: Department of Chemistry, Holy Cross College (Autonomous), Trichy, Tamil Nadu, India Title: A Comparative Study on Corona Virus Pandemic – What do figures indicate? Abstract: Coronavirus disease 2019 (COVID 19) is recognized as one of the most significant outbreak in recent times given the spread across the nations. It has affected over 185 countries across the globe and is still expanding significantly. This paper aims to compare the data on two counts and a detailed descriptive analysis is presented in the paper. Given the threat level and the classification of the disease as a pandemic, an attempt is made to analyse the data based on a linear regression estimation and predict its evolution. The statistical results indicate that the death and the recovery rate are influenced substantially by the facilities available in the form of hospital beds, patient-physician and nurse ratio. Classification-JEL: I0; I1; I2; C0 Keywords: Corona Virus, Statistical, SARS; MERS Journal: International Review of Management and Marketing Pages: 161-169 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10320/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10320/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-21 Template-Type: ReDIF-Article 1.0 Author-Name: Fezzeh Abanavaz Author-Workplace-Name: Department of Industrial Engineering, PNU, Shemiranat Branch, Tehran, Iran, Author-Name: Morteza Khakzar Bafruei Author-Workplace-Name: Faculty of Engineering, University of Science and Culture, Technology Development Institute (ACECR), Tehran, Iran Title: Investigating the Return of Goods in Supply Chain Abstract: In the supply chain, the return of goods is of great importance. For different reasons, the flow of materials and goods is inevitable in the opposite direction of the chain. Therefore, dealing with the subject of the reverse logistics network and management and its leadership is effective and necessary. In this study, a two-level supply chain including suppliers and several retailers are studies with the possibility of return of goods in a problem of the newsvendor. First, to construct the initial model, the library method is used and then using mathematical methods to model determine the optimum order value and optimal supplier price and maximize the supply chain profit in a single-period model with a random demand market. It is also considering a case where the exchange of goods is justified in terms of a dearth of surplus-surplus and retailers unite. Classification-JEL: C02 Keywords: supply chain, pricing chain and order value, return of goods, problem of the newsvendor Journal: International Review of Management and Marketing Pages: 170-176 Volume: 10 Issue: 4 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/8313/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/8313/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-04-22 Template-Type: ReDIF-Article 1.0 Author-Name: Sudarso Kaderi Wiryono Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Author-Name: Mandra Lazuardi Kitri Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Author-Name: Santi Novani Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Author-Name: Prawira Fajarindra Belgiawan Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Author-Name: Marla Setiawati Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Title: Cultural Influences on Risk Tolerance: Evidence for Students in Indonesia Abstract: This paper examined the impact of culture on risk tolerance for students in Indonesia. By using surveys that had been completed by 309 college students, this research used logistic regression as the main method. This research found that there is no evidence that Western Indonesia would score as more risk-tolerant on standard risk assessment questionnaire and would choose portfolio allocations that are riskier than Central & Eastern Indonesia. Parents' higher education has given a significant result to the risk tolerance match. The theoretical and practical implications of this research are discussed. Our findings suggest that differences in risk tolerance are at least partially a product of a culture which is a tribe in each region, but such differences may not always be reflected in actual investment decisions. Classification-JEL: I0, Z0 Keywords: Risk tolerance, cultural influences, tribe Journal: International Review of Management and Marketing Pages: 1-4 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10224/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10224/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sampath Kumar Venkatachary Author-Workplace-Name: Grant Thornton, Aumen Park, Fair Grounds, Gaborone, Botswana, Author-Name: Jagdish Prasad Author-Workplace-Name: Amity School of Applied Sciences, Amity University Rajasthan, Jaipur, Rajasthan, India Author-Name: Ravi Samikannu Author-Workplace-Name: Department of Electrical, Computers and Telecommunication Engineering, Botswana International University of Science and Technology, Palaype, Botswana, Author-Name: Leo John Baptist Author-Workplace-Name: Department of Software Engineering, Faculty of Computing, Botho University, Botswana, Author-Name: Annamalai Alagappan Author-Workplace-Name: Department of Network and Infrastructure Management, Faculty of Computing, Botho University, Botswana, Author-Name: Rohini Ravi Author-Workplace-Name: Department of Computer Science and Engineering, Vivekanandha College of Engineering for Women, Tiruchengode, Tamil Nadu, India, Author-Name: Anitha Imaculate Author-Workplace-Name: Department of Chemistry, Research Scholar, Holy Cross College (Autonomous), Trichy, Tamil Nadu, India. Title: Does a Country’s Risk Factors Impact in Spreading COVID-19 in African Countries? Abstract: The novel coronavirus or COVID-19 has extended its spread across the globe, and most of the countries have reported infections. In what started as a first case single reported in Egypt has now magnified and close to about 355000+ infections have been reported across the African region as on 26-6-2020. The transmission trajectory of COVID-19 across the globe remains a mystery, and much remains to be learned. The fear of spread among nations is a cause for concern, especially among African countries with weaker governance, high poverty levels, weak health systems etc. The density of population in urban areas could be a trigger factor and could be devastating. The management and control of COVID-19 are critical to check the spread, and most of it is reliant on the health facilities in countries to carryout repeated tests. This paper aims to analyses the various parameters and tabulates a risk matrix and places it analysis using SPSS based on the available data. The analysis also provides potential insight into the vulnerabilities among African countries and a relative review of factors associated with the novel coronavirus. Classification-JEL: I0; I1; I2; C0 Keywords: SPSS, Risk Matrix, COVID-19, Pandemic, SARS, MERS Journal: International Review of Management and Marketing Pages: 5-18 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10321/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10321/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Nida Kamal Author-Workplace-Name: Bahria Business School, Bahria University, Islamabad, Pakistan, Author-Name: Sajeela Rabbani Author-Workplace-Name: Riphah School of Leadership, Riphah International University, Pakistan, Author-Name: Hina Samdani Author-Workplace-Name: Bahria Business School, Bahria University, Islamabad, Pakistan, Author-Name: Sobia Shujaat Author-Workplace-Name: Bahria Business School, Bahria University, Islamabad, Pakistan, Author-Name: Mubashir Ahmad Author-Workplace-Name: Northern University Nowshera, Pakistan Title: Social Media Usage, Overload and Exhaustion: A Performance Perspective Abstract: This study is focused on investigating the negative consequences of social media usage at work through overloads that are a cause of exhaustion and ultimately impact performance. Performance of employee is taken as criterion of exhaustion. Three categories of overloads social overload, communication overload and information overloads serve as mechanism of negative consequences of social media during working hours. A sample of 300 employees of telecom sector of Pakistan contributed in the study. Data was analyzed by using partial least squares structural equation modelling (PLS-SEM) technique. Results revealed that excessive use of social media positively influence information, communication and social overload. Information and communication overload were also found to have an enhanced effect on exhaustion of social media while social overload could not. Performance of employee was also found to be negatively influenced by exhaustion of social media. Study limitations and future directions are also discussed. Classification-JEL: D89 Keywords: Performance; Social Media; Exhaustion; Telecom Sector Journal: International Review of Management and Marketing Pages: 19-26 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10190/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10190/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: May Yee Melissa Lau Author-Workplace-Name: The University of Newcastle, Australia Title: Effects of Marketing Mix on Students’ Selection of Transnational Top-up Degrees in Hong Kong Abstract: With fierce competition in transnational higher education (TNHE), marketing mix strategies should be adopted to attract students to study the transnational top-up degrees offered in Hong Kong. This research investigates the effects of service marketing mix on students’ selection of transnational top-up degrees offered in Hong Kong. Understanding the perceptions of Hong Kong students can help institutions make informed decisions on what is important to students when delivering TNHE in Hong Kong. Institutions can formulate strategic plans and allocate appropriate resources to solicit right partners and recruit target students. Quantitative and qualitative methods were adopted in this research. The results reveal ‘Qualifications are recognized in Hong Kong’ is the most important factor that influences students’ selection of transnational top-up degrees offered in Hong Kong. Recommendations are made for senior management of TNHE to design effective marketing mix strategies in Hong Kong. Classification-JEL: M31; I21 Keywords: 7Ps Marketing Mix, Marketing Strategy, Student Selection, Top-up Degree, Higher Education, Program Development Journal: International Review of Management and Marketing Pages: 27-34 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10163/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10163/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Bilson Simamora Author-Workplace-Name: Kwik Kian Gie School of Business and Information Technology, Indonesia Title: Modeling Goal-Directed Choice Quality: A University Context Abstract: Can we detect future student loyalty at the moment of university choice? Based on the expectancy-value belief theory, the author develops the model of goal-directed student decision quality to answer that question. The premise is that decision quality determines loyalty intention, and the achievement goals impact both. Therefore, the objectives of this study are; first, to investigate the dimensions of student decision quality and the structural relationships among them, and second, to investigate the influence of achievement goals on the dimensions. The study confirms that decision confidence, positive affect, and decision satisfaction are present-oriented, and attitudinal loyalty intention is future-oriented of decision quality. Mastery goals positively influence, and conversely, performance-approach goals and performance-avoidance goals negatively influence all of the student quality dimensions. Therefore, high mastery goals are the key to high attitudinal loyalty intention and low switching likelihood. On the other hand, a high performance-approach and performance-avoidance goals should be the early indications of a low attitudinal loyalty intention and high switching likelihood and vice versa Classification-JEL: M31, D81, I21 Keywords: Achievement goals, decision confidence, self-efficacy, expected outcomes, positive affection, loyalty intention. Journal: International Review of Management and Marketing Pages: 35-45 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10088/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10088/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Subiakto Soekarno Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Author-Name: Marla Setiawati Author-Workplace-Name: Institut Teknologi Bandung, Indonesia Title: Women and Digital Financial Inclusion in Indonesia as Emerging Market Abstract: Digital financial inclusion is digital access to and use of formal financial services. This paper aims to examine the significance of gender dimension in digital financial inclusion in Indonesia as an Emerging Market. By using surveys, we expect to relate women and digital financial inclusion. The ordinal logistic regression model was used as a method to model one of the key variables, gender. The result concluded that women as the gender we concerned gives a significant impact to behavioral intention that represents the digital financial inclusion. Classification-JEL: G4, I20 Keywords: women digital financial inclusion, financial services, gender dimension Journal: International Review of Management and Marketing Pages: 46-49 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10212/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10212/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: David Eshun Yawson Author-Workplace-Name: Business School, Ghana Institute of Management and Public Administration, P.O. Box AH 50, Achimota, Accra, Ghana. Title: Understanding Consumer Information Use in Small Businesses: The Determinants and Performance Outcomes Abstract: The intense competition that small businesses encounter in business has elicited interventions and supports for small and medium enterprises (SMEs) to engage in marketing with cutting-edge consumer information which will enable them compete in their markets. However, since SME marketing differs from large companies, their use of consumer information is not clear. This study examines consumer information utilisation in SMEs by conceptualising it as consisting of consumer information for changing the user SME’s knowledge and understanding of market issues (knowledge- enhancing utilisation); effecting policies and strategies (action-oriented instrumental utilisation) to examine the determinants and performance outcomes. Using qualitative and quantitative approaches, determinants of consumer information utilisation were identified as information functional and technical qualities, interaction between provider and user, and the market environment. The results illustrate that, in the right circumstances consumer information influence SME performance. Its use for policy making and strategy directly enhance SME financial outcomes, decision-making ability, and improve new products creation and processes. It also, provides evidence of symbolic use of consumer information by SMEs; guidance for policy makers and SME business facilitators in implementing consumer information interventions for SMEs. Classification-JEL: L2, M1 Keywords: Small businesses, SMEs, SME marketing, Consumer information use, action-oriented use, symbolic use and knowledge-enhancing use Journal: International Review of Management and Marketing Pages: 50-62 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10272/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10272/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Abou Ali Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Author-Name: Alaa Abbass Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Author-Name: Nihal Farid Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Title: Factors Influencing Customers’ Purchase Intention in Social Commerce Abstract: This paper inspects the relationship between purchase intention in social media context and relevant factors namely: trust, perceived risk, online behavioral advertising, and social commerce constructs. Using judgmental sampling technique, 384 questionnaires across Lebanon were collected and analyzed using structural equation modeling (SEM). The results show that purchase intention of the respondents is significantly positively affected by social commerce constructs, trust, and online behavioral advertising. And trust is positively enriched by social commerce constructs. Also, it is clear that positive social commerce constructs will decrease the perception of risks between customers when shopping online. Perceived risk influence on purchase intention is not significant, Trust negatively impacts perceived risk. This paper shows specific inferences about the factors affecting buying intention in social commerce. It provides fruitful insights to both academic researchers and professional marketers. Classification-JEL: L81, M3 Keywords: Social Commerce, Online Behavioral Advertising, Trust, Perceived Risk, Purchase intention. Journal: International Review of Management and Marketing Pages: 63-73 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10097/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10097/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-8 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Imran Hanif Author-Workplace-Name: Putra Business School, University of Putra Malaysia, Malaysia Author-Name: Zarbakht Baloch Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan Author-Name: Salman Baig Author-Workplace-Name: Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan Title: How Servant Leadership Affect the Organizational Trust with Mediating Role of Technological Innovation? Abstract: The main objective of this paper is to investigate how servant leadership affects organizational trust with the mediating role of technological innovation. In this paper we discussed that technological innovation played a vigorous role in all types of organizations and leadership having the qualities of a servant also played a vital role in achieving the trust because trust is the most crucial element for an organization. A descriptive crosssectional survey design was used in conducting the study. The data for this study was taken from public and private organizations that are engaged in providing products and services to their customers. 370 questionnaires were distributed among different respondents. 310 useable respondents were selected and the questionnaire includes close-ended questions related to leaders, organization and technological factors. Cross-sectional quantitative research design was adopted. The purposive sampling technique was used for this study. Findings of this study shows that the mediating the variable “technological innovation” strengthens the affiliation among autonomous “servant leadership” and “organizational trust” dedicated to their work, and this is so beneficial to the organisation. Implications based on these finding, the study enticement the attention of mangers concerning the role of Servant Leadership, trust in the organization and flourishing the employee creativity with the help of technological innovation. This study suggests that servant leadership is an important factor that influences organizational trust because trust is the most crucial component and technological innovation with servant leadership qualities emerged to achieve trust Classification-JEL: M1, O3, M0 Keywords: Servant Leadership, Technological Innovation, Organizational Trust. Journal: International Review of Management and Marketing Pages: 74-84 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10183/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10183/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-9 Template-Type: ReDIF-Article 1.0 Author-Name: Irsa Mehboob Author-Workplace-Name: Institute of Business Administration, University of the Punjab, Lahore, Pakistan, Author-Name: Mubbsher Munawar Khan Author-Workplace-Name: Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan Title: Effectiveness of Social Media Platform: A Perspective of Customer Purchase Intention through Social Networking in the Pakistani Context Abstract: The purpose of the study is to explore the association among the social media practices which effect the purchase intention of the consumers in the Pakistani context. The study is helpful for all the practioniers and profit earning organizations as it gives a deep overview of the social media and their practices applied nowadays. The study also examines the mediating role of brand loyalty in these relationships. Paper, as well as electronic questionnaires, were used to collect data from 1000 consumers who use social channels to make a purchase .Structural equation modeling technique (SEM) was applied to test the hypothesized model. The results reflects that all the independent variables have a significant impact on purchase intention (dependent variable) keeping brand loyalty as the mediating variable. The results of the research are beneficial for all those firms and marketers who are targeting the social networking platforms to reach out to their target customers. This study explores the factors of brand loyalty in relation to social media in a unique way, but having few limitations to research such as the use of convenience sampling .Future directions can help the marketers to aim their consumers very precisely implying these social media studies. Classification-JEL: M1, M3 Keywords: Social Media, Brand Loyalty, Social Networking, Community Engagements, Impression Management, Brand Use, Purchase intention. Journal: International Review of Management and Marketing Pages: 85-91 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10449/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10449/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-10 Template-Type: ReDIF-Article 1.0 Author-Name: Ryo Iwata Author-Workplace-Name: DO HOUSE Inc., Sales Promotion Division, Japan, Author-Name: Kaoru Kuramoto Author-Workplace-Name: Aoyama Gakuin University, Department of Industrial and Systems Engineering, Japan Author-Name: Kenyuu Matsumoto Author-Workplace-Name: Aoyama Gakuin University, Department of Industrial and Systems Engineering, Japan Author-Name: Satoshi Kumagai Author-Workplace-Name: Aoyama Gakuin University, Department of Industrial and Systems Engineering, Japan Title: Extracting Innovative Buyers by Scoring Using Innovator Theory Abstract: For companies that want to sell a high volume of products, it is important to identify innovative buyers to help with product marketing efforts. The purpose of this paper is to construct a model extracting whether users are innovative buyers or not from their purchase histories at physical stores and from access logs from an online-to-offline (O2O) site. Innovative buyers are users who influence other users' product purchases, also known in innovator theory as innovators and early adopters. They purchase products quickly, visiting physical stores such as supermarkets and convenience stores. In other words, innovative buyers are known to have high cosmopolite natures. In extracting innovative buyers, we estimated the speed of user product purchases and their cosmopolite natures. This estimation index can also be referred to as innovator scores. We went on to verify this method with socioeconomic status points, personality points and communication points (SPC points), using consciousness data and profile data collected from a panel on an O2O site. Thus, we showed that innovative buyers could be extracted using this new method, and the accuracy was higher than that of traditional methods measuring only the speed from product sale start to user purchase. Classification-JEL: M31, O39, C38 Keywords: Innovator Scores, Innovative Buyers, SPC Points, O2O, Cosmopolite Natures, Extraction Model Journal: International Review of Management and Marketing Pages: 92-102 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/9815/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/9815/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-11 Template-Type: ReDIF-Article 1.0 Author-Name: Selly Novela Author-Workplace-Name: School of Business, IPB University, Bogor, Indonesia Author-Name: Rizal Syarief Author-Workplace-Name: Department of Business, School of Business, IPB University, Bogor, Indonesia Author-Name: Idqan Fahmi Author-Workplace-Name: Department of Business, School of Business, IPB University, Bogor, Indonesia Author-Name: Yandra Arkeman Author-Workplace-Name: Faculty of Agricultural Engineering and Technology, IPB University, Bogor, Indonesia Title: Pursuing Entrepreneurial University: Breakdown The Self-Assessment Model Abstract: In this era of turbulence, the entrepreneurial university model is considered the most appropriate concept in responding to the challenges and demands of higher education in the future. Entrepreneurial universities emerged as a response to the interests of knowledge within the scope of innovation systems, both nationally and regionally. Transformation into an entrepreneurial university becomes a search for universities that want to ensure their sustainability. The purpose of this study is to help university in conducting self-assessment to get a clear understanding of the situation at hand. Pursuing an entrepreneurial university requires a long process and sufficient capabilities. From the breakdown of existing models, it is known that it is not enough for universities to achieve output only, but must lead to clearer outcomes so that the role in economic growth becomes more apparent. Classification-JEL: I25, O15 Keywords: Breakdown, Entrepreneurial University, Self-Assessment, Transformation Journal: International Review of Management and Marketing Pages: 103-108 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10356/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10356/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-12 Template-Type: ReDIF-Article 1.0 Author-Name: Salma Echcharqy Author-Workplace-Name: ISCAE (Higher Institute of Commerce and Business Administration), University HASSAN II Casablanca, Morocco. Title: Collaborative Growth: The Relationship between the Development Mode and the Profile of Moroccan SME Abstract: The purpose of this article is to study the relationship between the profile of Moroccan SMEs (size, age, organizational structure, strategic orientation, etc.) and the use of collaborative growth when implementing strategic choices. To carry out this study, we first operationalize the key concepts of our research, namely: Collaborative growth and the profile of SMEs, then and through an empirical study on a sample of 100 Moroccan SMEs, we are trying to study the relationship between SMEs profile and their use of collaborative growth over the past 3 years (2019, 2018 and 2017). The results show that there is a statistically significant relationship between size, manager training, strategic direction and the use of collaborative growth. Classification-JEL: M100 Keywords: Collaborative Growth, SMEs, Strategy Implementation, Development Mode, Alliance Journal: International Review of Management and Marketing Pages: 109-116 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10315/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10315/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-13 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Rashid Rafiq Author-Workplace-Name: Department of Management Sciences, University of Okara, Pakistan Author-Name: Rai Imtiaz Hussain Author-Workplace-Name: Department of Management Sciences, University of Okara, Pakistan Author-Name: Shahbaz Hussain Author-Workplace-Name: Department of Management Sciences, University of Okara, Pakistan Title: The Impact of Logo Shapes Redesign on Brand Loyalty and Repurchase Intentions through Brand Attitude Abstract: The present research intends to investigate the effect of logo shapes redesign on brand loyalty and repurchase intention. The analysis also explores the mediating role of brand attitude between logo shapes redesign, brand loyalty, and repurchase intentions. This analysis utilized convenient nonprobability sampling and gathered statistics from 452 students and teachers of the University of Okara, Pakistan. The data collected for the study were analyzed using Smart PLS3.0 and reliability/Cronbach’s alpha was undertaken to determine the question’s accuracy and validity. The logo shapes redesign reviews significantly effect on brand attitude, further on brand loyalty and also on repurchase intention. Noticeably, logo shapes redesign is strongly related to brand loyalty and repurchase intentions both directly and indirectly. Brand attitude significantly mediates the connection between redesign logo shapes, brand loyalty, and repurchase intentions. Very few studies have explored the relationship between the redesign of logo shapes and brand attitude. Relevantly, the research is the first to demonstrate that a brand’s features (e.g. logo) may have a differential effect on consumer reaction based on brand loyalty and repurchase intentions to such an extent those loyal consumers often respond more positively than redesigned logos and repurchase product. Moreover, the research offers prolific implications for loyal customers in the study context. Classification-JEL: M310 Keywords: Logo Shapes Redesign, Brand Attitude, Brand Loyalty, Repurchase Intentions Journal: International Review of Management and Marketing Pages: 117-126 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10308/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10308/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-14 Template-Type: ReDIF-Article 1.0 Author-Name: Jan C. L. König Author-Workplace-Name: Leuphana University, Germany Title: The Never-Ending Story Teller – A Narratological Genealogy of Storytelling in Marketing and Management Abstract: Storytelling has become remarkably important in marketing and in numerous other areas in the discipline of management and organization studies. While recent studies have only focussed on details, narratological theories, unlike other popular approaches, offer the chance to observe storytelling from a structuralist or functionalist view as a systematic phenomenon that follows specific rules. These basic rules can be combined in a step-by-step blueprint that permits the creation and advancement of stories that pertain to the needs of marketing and management. In this research, the most important aspects of narrative theory have been compiled, from literature and language studies of the post pragmatic turn with modern ideas regarding screenwriting, archetypal characters, and brand management. The results reflect the need to develop a concept that can detect major problems with coherent storytelling. While storytelling has become of major interest in marketing and management, the phenomenon has not been sufficiently discussed from the perspective of narrative theory, the field in which it is originally rooted. Hence, many specific story elements have not been examined. This article collects the most important approaches to framework stories and consequently presents the possibility of creating a concept of storytelling based on narrative elements, with both contributions to further research and practical implications. Classification-JEL: M1, M31 Keywords: Story Teller, Narratological Theories, Marketing, Management Journal: International Review of Management and Marketing Pages: 127-137 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10187/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10187/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-15 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Imran Hanif Author-Workplace-Name: Putra Business School, University of Putra Malaysia, Malaysia Author-Name: Muhammad Ahsan Author-Workplace-Name: MS Scholar, Institute of Banking and Finance, Bahauddin Zakariya University Multan, Pakistan. Author-Name: Muhammad Kashif Bhatti Author-Workplace-Name: MS Scholar, Institute of Banking and Finance, Bahauddin Zakariya University Multan, Pakistan. Author-Name: Muhammad Sajjad Loghari Author-Workplace-Name: MS Scholar, Institute of Banking and Finance, Bahauddin Zakariya University Multan, Pakistan. Title: The Effect of Electronic Customer Relationship Management on Organizational Performance with Mediating Role of Customer Satisfaction Abstract: The purpose of this paper is to investigate the impact of E-CRM on Organizational Performance. The Information technology plays an important role in the organizational settings and customer satisfaction is based on the use of Digital technologies which are prevailing in current organizational environment. The ECRM has also become a major source to collect data form customers and providing value-added services to its client’s in-order to obtain competitive advantage. The study gives proposal to elements of ECRM, techno customer service, and customer satisfaction. The research was conducted by randomly sampling technique in Pakistan. Quantitative and Qualitative methods were used for research process in conducting questionnaire. A sample of 220 questionnaires designed and interviews conducted to get responses, through a well-organized strategy. The question asked that How Technology Effect the customers and it provides satisfaction and improves a company performance. The structured interviews conducted from Managers in different banks through observation technique. This shows that the effect of electronic customer relationship is positively associated with organizational success due to increase in competition it is compulsory for organization to maintain the ECRM system. Our finding shows that Customer satisfaction providing mediation effect to ECRM and organizational performance with the use of technology. This model has a practical implication on services based industry organizations that it reduces human work that would result in unemployment of workforce due to digitalization. The firms are using ECRM technique to acquiring new customers and maintaining relationships with existing customers. Classification-JEL: M310, M1, M0 Keywords: Electronic Customer Relationship Management, Organizational Performance, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 138-147 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/9934/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/9934/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-16 Template-Type: ReDIF-Article 1.0 Author-Name: Tasfirani Author-Workplace-Name: Universitas Tanjungpura, Indonesia. Author-Name: Nurul Komari Author-Workplace-Name: Universitas Tanjungpura, Indonesia. Author-Name: Titik Rosnani Author-Workplace-Name: Universitas Tanjungpura, Indonesia. Title: Universitas Tanjungpura, Indonesia. Abstract: This research aims at examining whether critical psychological states have an effect on teacher’s absenteeism and performance in underdeveloped areas of West Kalimantan Province. The research employed a survey approach involving 200 participants which were selected from 3058 total population. The participants were selected using a two-stage sampling technique. Questionnaires were distributed as the primary instrument of the research. The data then were analyzed by SEM (WarpPLS) analysis. The results indicated that (1) critical psychological states had a significant effect on absenteeism, (2) critical psychological states had a significant effect on performance, (3) critical psychological states did not have a significant effect on performance when mediated by absenteeism, and (4) critical psychological states did not significantly affect teacher’s performance in underdeveloped areas of West Kalimantan Province. Classification-JEL: E71, O18 Keywords: Critical Psychological States, Absenteeism, Performance, Rural Areas Journal: International Review of Management and Marketing Pages: 148-153 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10352/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10352/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-17 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad T. Bataineh Author-Workplace-Name: Department of Business Administration, Jarash University, Jordan. Title: The Effect of Work Ethics on Job Performance in International SMEs in Al-Hassan Industrial Estate Abstract: The purpose of this study is to explore how work ethics (through work ethics elements: integrity, responsibility, equality and self-discipline) effects on employee’s job performance in SMEs in Al-Hassan Industrial Estate. A survey was conducted on 257 employees in SMEs in Al-Hassan Industrial Estate. Hierarchical regression was used to model the effect of work ethics on employee’s job performance. The work ethics elements are integrity, responsibility, equality and self-discipline. The results show that work ethics is improved employee’s job performance in SMEs in Al-Hassan Industrial Estate. Moreover, the elements of work ethics (integrity, responsibility, equality and self-discipline) also improved employee’s job performance. Moreoverthe company should be provided the necessary information to all auditors frankly, the managers should be authorized responsibility to employees, managers should be treated all employees fairly, and the workers should be carried out the tasks assigned to them by self-monitoring. Classification-JEL: L2, L32 Keywords: Small and medium-sized enterprises, Work ethics, Job performance, Integrity, responsibility, Equality and self-discipline Journal: International Review of Management and Marketing Pages: 154-158 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10364/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10364/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-18 Template-Type: ReDIF-Article 1.0 Author-Name: Cendi Chrisnanto Author-Workplace-Name: Economics and Business Faculty, University of Mercu Buana, Jakarta, Indonesia. Author-Name: Setyo Riyanto Author-Workplace-Name: Economics and Business Faculty, University of Mercu Buana, Jakarta, Indonesia. Title: The Effect of Work Discipline, Organizational Commitment and Work Motivation on Employee Performance of the Directorate General of Construction Development Minister For Public Works and Housing Republic of Indonesia Abstract: Work discipline, organizational commitment, and work motivation are often linked in studies of employee performance in both private and government organizations. Data collection was carried out by distributing questionnaires using the Linkert scale, the population of which came from 287 people from the Directorate General of Construction Management, Ministry of Public Works and Housing. The selected sample was calculated using the Slovin formula and obtained a sample of 137 respondents. Hypothesis testing in this study uses the validity test, reliability test, classic assumption test, multiple linear regression analysis, and the correlation between dimensions with SPSS version 22. The results show that discipline, organizational commitment, and work motivation variables have positive and significant effects on employee performance. Classification-JEL: M10, M14, J24 Keywords: Discipline, Organizational Commitment, Work Motivation, Employee Performance Journal: International Review of Management and Marketing Pages: 159-164 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10474/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10474/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-19 Template-Type: ReDIF-Article 1.0 Author-Name: Fezzeh Abanavaz Author-Workplace-Name: Industrial Engineering, PNU, Shemiranat Branch, Tehran, Iran Author-Name: Morteza Khakzar Bafruei Author-Workplace-Name: Faculty of Engineering, University of Science and Culture, Technology Development Institute (ACECR), Tehran, Iran Title: Studying a Two-level Supply Chain Including a Manufacturer and Several Retailers with a Wholesale Price Contract between Them Abstract: As competition has intensified in today’s market, most of companies have understood that their business performance is highly dependent on the degree of cooperation and coordination in the supply chain. One of the factors causing supply chain coordination is the wholesale price contract. In this study, a two-level supply chain including a producer and several retailers that wholesale price contract is established among them. First, to construct the initial model, the library method is used to make the primary model and then, mathematical methods are used to construct the model. The final goal of this study is to determine the optimum order quantity and optimal production cost and maximizes the supply chain profit in a single-period model with a random demand market. Also, the case where the exchange of goods between retailers is justified under the conditions of shortage and surplus, and retailers are co-operating with each other is also examined. Classification-JEL: L1 Keywords: Supply Chain, Pricing Chain And Order Quantity, Coalition of the Retailers, Problem of the Newsvendor Journal: International Review of Management and Marketing Pages: 165-171 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/8402/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/8402/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-20 Template-Type: ReDIF-Article 1.0 Author-Name: Syed Haider Ali Shah Author-Workplace-Name: Business Studies Department, Bahria University Islamabad, Pakistan, Author-Name: Shakeel Sajjad Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan, Author-Name: Najla Abdallah Mohammed Ahmed Author-Workplace-Name: Faculty of Economics and Administration, University of Malaya, Malaysia, Author-Name: Bilal Arshad Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan Author-Name: Munaza Kazmi Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan Author-Name: Rab Nawaz Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan Title: The Role of HR Practices on Turnover Intentions Directly and Through Organizational Citizenship Behavior in the Banking Sector of Malaysia Abstract: In the recent years, the banking industry of Malaysia has grown rapidly and the roles of employees are undeniable. In todays, dynamic environment banking industry is striving hard to retain the employees in the organization. Employee provides the basis for organization to be successful. The aim of this paper was to investigate the role of HR practices on turnover intentions directly and indirectly through organizational citizenship behavior in banking sector of Malaysia. Data collected through 510 questionnaires from top five banks (by Capital) branches in Kuala Lumpur, Malaysia. In order to investigate the hypotheses, this study applied Structural equation modelling (AMOS). Findings of this study portray that HR practices had negative effect on turnover intentions while the interesting finding is that indirect effect of HR practices through organizational citizenship were also significant. The results are beneficial for top management of banking sector of Malaysia in order to keep motivating employees and to retain them through proper implementation of OCB. To build and align the HR practices and OCB which results in reducing turnover intentions of employees. Classification-JEL: H11, H12 Keywords: Human Resources Practices, Organizational Citizenship Behavior, Turnover Intentions, Structural Equation Model Journal: International Review of Management and Marketing Pages: 172-178 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10760/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10760/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-21 Template-Type: ReDIF-Article 1.0 Author-Name: Remziye Terkan Author-Workplace-Name: Faculty of Communication, Fifteen November University of Cyprus, Northern Cyprus, Turkey, Author-Name: Serra Inci Celebi Author-Workplace-Name: Faculty of Communication, Yeni Yüzyýl Üniversitesi, Turkey Title: How WhatsApp Changes the Way Business Work? Abstract: Using a focus group and a pre-test, this study validates a scale for measuring the motivations, uses and gratifications for WhatsApp, which comprises of dimensions: Communication, privacy, credibility, and miscellaneous activities. Workplace WhatsApp usage motivations consists of two dimensions namely, working, planning, and coordination and speed, convenience, and practicality. After the focus group and the pre-test, 455 participants were included in a survey to understand a connection between work performance and WhatsApp usage. The results were discussed in terms of uses and gratifications. Classification-JEL: D83, L25 Keywords: WhatsApp Motivations, Work Performance, Uses and Gratifications Journal: International Review of Management and Marketing Pages: 179-184 Volume: 10 Issue: 5 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10769/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10769/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-05-22 Template-Type: ReDIF-Article 1.0 Author-Name: Majd Mohammad Omoush Author-Workplace-Name: Department of Business Administration, Business Faculty, Tafila Technical University, Jordan Title: Lean Six Sigma effect on the Quality of the Products in Jordanian Food Companies: The Moderating Role of the Manufacturing Process Abstract: The purpose of this study is to determine the effect of lean six sigma and the quality of the product and manufacturing process. Further, its focus on understanding the impact on the defect, over production, Motion, Waiting time, through the role of Manufacturing Process on quality of products. The study applied the questionnaire, which was adapted from past literature. The questionnaire was distributed to a sample of 180 respondents, and the number of returned items was 142. The study applied a purposive sample that (employee) hold positions related to quality management, production, research and development (R&D) at Jordanian food industry. The data analysis was performed using Statistical procedures being used several methods were used, including the exploratory analysis, the global empirical analysis, the Cronbach alpha analysis, Impact coefficients (beta), and the arithmetic mean, standard deviation, multiple regression, to test moderating hypothesis the Process macro analyses. Accordingly, and based on a multiple regression analysis, the alternative hypothesis is adopted, concluding that the elements of lean six sigma influence the consistency of the goods excluding the variables of motion and waiting time from the respondent’s point of view. As a consequence of the manufacturing process, the relationship between the lean six sigma variable and the quality of the product has a positive moderation effect. Classification-JEL: M11 Keywords: Lean Six Sigma, Waiting Time, Manufacturing Process, Quality of Products, Jordanian Food Companies. Journal: International Review of Management and Marketing Pages: 1-12 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10680/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10680/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Hera Laxmi Devi Septiani Author-Workplace-Name: School of Business, IPB University, Indonesia Author-Name: Ujang Sumarwan Author-Workplace-Name: Faculty of Human Ecology, IPB University, Indonesia Author-Name: Lilik Noor Yuliati Author-Workplace-Name: Department of Family and Consumer Sciences, IPB University, Indonesia. School of Business IPB University, Indonesia. Author-Name: Kirbrandoko Kirbrandoko Author-Workplace-Name: School of Business, IPB University, Indonesia Title: Understanding the Factors Driving Farmers to Adopt Peer-to-Peer Lending Sharing Economy Abstract: Peer-to-peer (P2P) lending is one of the forms of sharing economy offered by Fintech as an alternative solution to address the limited access of smallholder farmers to financing sources but its adoption is relatively low despite its numerous benefits. It is, however, important to understand the factors driving farmers to adopt this system. Therefore, this study was conducted to investigate the factors influencing the behavioral intention of farmers to adopt farming financing P2P lending using UTAUT2 and Theoretical Model of Participation variables as well as other variables in the form of values in the Sharing Economy. Data was collected from 371 farmers in West Java, Indonesia that has not adopted farming financing P2P lending and analyzed using Structural Equation Modelling. The results showed eight variables have significant correlation and they include effort expectancy, social influence, hedonic motivation, price value, habit, perceived risk, values, and trust through the application of perceived risk as an intervening variable. This means it is important for the P2P lending provider to educate the farmers on the easiness of using the platform, provide evidence for its legitimacy, and show that its security is guaranteed. It is also important to share the success story of the adopter farmers to encourage the non-adopters to embrace P2P lending. Classification-JEL: M31 Keywords: Consumer Behavior, Peer-to-peer Lending, Sharing Economy, Technology Adoption, UTAUT2 Journal: International Review of Management and Marketing Pages: 13-21 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10564/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10564/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Syed Haider Ali Shah Author-Workplace-Name: Department of Management Sciences, Bahria University Islamabad, Pakistan, Author-Name: Afshan Sultana Author-Workplace-Name: Department of Management Sciences, University of Wah, Pakistan, Author-Name: Ambreen Gul Author-Workplace-Name: Department of Management Sciences, The University of Azad Jammu and Kashmir, Pakistan, Author-Name: Shakeel Sajjad Author-Workplace-Name: Department of Management Sciences, Bahria University Islamabad, Pakistan, Author-Name: Shahab Aziz Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Author-Name: Abdul Basit Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Author-Name: Abdullah Qadir Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Title: Transformational Leadership Influence on Innovation Directly and Indirectly through Affective Commitment in Hotel Industry of Malaysia Abstract: In order to be innovative in hospitality industry the role of leadership style on employees is very crucial. Leaders are in direct contact with employees and their encouragement and support can trigger the employees to be innovative in delivering the service. In hospitality industry the front-line employees need utmost attention as this industry totally depends on the service of employees especially front-line employees who set the first impression of the hotels. Leadership styles have significant impact on employees’ innovation. The study aim was to examine the impact transformational leadership (TL) on innovation in hotel industry of Malaysia. This study filled the gap by examining the transformational leadership style impact on innovation in front line employees. Total 480 questionnaires were distributed among the employees of 5stars hotels which were located in Kuala Lumpur, Malaysia. To examine the hypotheses, this study applied the SEM (AMOS). Findings revealed that transformational leadership had a significant positive effect on employees’ innovation. Interesting finding came in mediation analysis, in which affective commitment mediated the relationship between transformational leadership and innovation. Findings of this study are beneficial for management of hotels to understand the role of transformational leadership style, affective commitment on employees in order to be innovative in delivering services. This study provided the in depth analysis for top management to better handle and incite the innovation in employees as the leaders are directly responsible to lead employees in innovative way to be innovative. Classification-JEL: H12; A12 Keywords: Transformational Leadership, Innovation, Affective commitment, SEM. Journal: International Review of Management and Marketing Pages: 22-28 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10761/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10761/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Remziye Terkan Author-Workplace-Name: Fifteen November University of Cyprus, Northern Cyprus, Turkey. Author-Name: Onder Ucar Author-Workplace-Name: Fifteen November University of Cyprus, Northern Cyprus, Turkey. Title: The Relationships between Information and Practices of Teaching Staff that Give Courses at Educational Programs during the COVID 19 Pandemic with Regards to Distance Learning Abstract: In this study the correlation between information and practices of teaching staff that give courses at educational programs during the Covid 19 pandemic with regards to distance learning was analyzed. 88 teaching staff working at two different universities, Fifteen November University of Cyprus and Near East University, and who gave distance learning lessons during the Covid 19 pandemic participated in this study. The Nicosia district of the Turkish Republic of Northern Cyprus was chosen as hub where 88 Teaching Staff were contacted at 2 universities based on an appropriate sampling method. While some of these 88 Teaching Staff fully answered the questions of the study, some of the Teaching Staff provided limited answers to the questions of the study. The study was designed as a blended research model so as to incorporate both qualitative and quantitative research methods at the same time. In order to correctly analyze data descriptive statistics including frequency, percentages, arithmetic means and standard deviation, as well as the Anova test were used. Classification-JEL: D83 Keywords: Distance learning, the Covid 19 pandemic, distance learning practices, North Cyprus Journal: International Review of Management and Marketing Pages: 29-36 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10765/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10765/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Serra Inci Celebi Author-Workplace-Name: Faculty of Communication, Yeni Yüzyýl Üniversitesi, Turkey Author-Name: Remziye Terkan Author-Workplace-Name: Faculty of Communication, Fifteen November University of Cyprus, Northern Cyprus, Turkey. Title: Social Media and Employee Productivity at Workplace Abstract: This study makes theoretical contributions related to social media usage in the workplace. Participants who showed high work performance used social media to help communicate with their colleagues. People showed high work performance were also the ones escaping from an unsatisfying job for a while and escaping from a demanding job for a while by using social media in the workplace. High frequency of using social media in the workplace resulted in increased work performance. Classification-JEL: D83, L25 Keywords: Social media, work performance, and uses and gratifications. Journal: International Review of Management and Marketing Pages: 37-41 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10806/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10806/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Iqbal Khan Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan, Author-Name: Syed Haider Ali Shah Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Author-Name: Aftab Haider Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Author-Name: Shahab Aziz Author-Workplace-Name: Department of Business Studies, Bahria University, Islamabad, Pakistan Author-Name: Munaza Kazmi Author-Workplace-Name: Department of Management Sciences, Bahria University, Islamabad, Pakistan, Title: The Role of Supervisor Support on Work-Family Conflict and Employee Turnover Intentions in the Workplace with Mediating Effect of Affective Commitment in Twin Cities in the Banking Industry, Pakistan Abstract: Organizations compete in today’s world through its intangible assets which literature describe as human capital. Technology can be replaced but human capital cannot be replaced completely ever. Employee retention is center of attention for all the organizations’ nowadays. Retentions of employees’ mainly based on supervisors support and their affiliation with organization. This paper attempts to examine the impact of supervisor support on work family conflict and turnover intentions directly and indirectly through affective commitment. In order to collect the data this study used closed ended questionnaires from banking industry of twin cities of Pakistan. SEM (AMOS) was employed to test hypotheses. Findings reveal the mediating role of affective commitment particularly in context banking sector of Pakistan. This study filled the gap by investigating supervisor support on work family conflict along with affective commitment. Findings of this study are important from two perspectives. First is the banking sector and secondly the twin cities in which there is almost no study has been conducted before. Implications are particular for banking industry top managers and practitioners. Top management can implement such practices in order to retain their employees’. Classification-JEL: M15, M16 Keywords: Supervisor Support, Work-Family Conflict, Employee Turnover Intentions, SEM Journal: International Review of Management and Marketing Pages: 42-50 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10807/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10807/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: Manal Mustafa Dehisat Author-Workplace-Name: Faculty of Business and Management Science, UniSZA, Malaysia. Author-Name: Zainudin Awang Author-Workplace-Name: Faculty of Business and Management Science, UniSZA, Malaysia. Title: Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan Abstract: This paper explored the reliability of an instrument to evaluate organizational performance (OP) of the SMEs sector in Jordan employing Exploratory Factor Analysis (EFA). The paper used EFA and is different from other studies with regard to Total Quality Management (TQM) practice as a mediator between Entrepreneurial characteristics and OP. We applied cross-sectional study design, and data collection was from a proportionate Stratified Sampling with 100 questionnaires distributed to managers or owners of Jordanian SMEs grouped by industry type (food industry, machinery/equipment, and paper manufacturing). We verified the consistency of the instrument which contained 10 items for each one of the constructs. The researchers employed Cronbach’s Alpha to verify the internal reliability of the current instrument and confirmed that it was reliable. This paper provides a detailed explanation of the procedures for conducting the EFA on Organizational Performance. The outcomes of this study would benefit those involved in future research related to Organizational Performance. Classification-JEL: L2, L3 Keywords: Exploratory Factor Analysis, Entrepreneurial Characteristics, TQM Practices, Organizational Performance Journal: International Review of Management and Marketing Pages: 51-57 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10531/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10531/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-7 Template-Type: ReDIF-Article 1.0 Author-Name: Marcial López-Pastor Author-Workplace-Name: Faculty of Economics and Business Administration, Complutense of Madrid University, Spain, Author-Name: Jesús García-Madariaga Author-Workplace-Name: Faculty of Economics and Business Administration, Complutense of Madrid University, Spain, Author-Name: Joaquín Sánchez Author-Workplace-Name: Faculty of Economics and Business Administration, Complutense of Madrid University, Spain, Author-Name: Jose Figueiredo Author-Workplace-Name: Instituto Politécnico de Santarém, Portugal. Title: Demand Impact for Prices Ending with “9” and “0” in Online and Offline Consumer Goods Retail Trade Channels Abstract: Studies on demand impact for 9-ending and rounded prices have so far offered controversial results, with hardly any research focusing on their effect on online commerce or in a multichannel sales context. Our study aims to fill this gap by analyzing the conditions that influence the strategy behind setting such type of pricing in the multichannel retail business of fast-moving consumer goods (FMCG). To test the formulated hypotheses, scanner data from FMCG retailers are used. In addition to “demand” and “price”, “promotion communication”, “retailer type” and “price level” are included as moderators between 9-ending, rounded prices and demand. The results aim to provide, both in the academic and business fields, systematic findings of pricing relationships between online and offline channels which contribute to a better management strategy for “9-ending” and “rounded” prices. Classification-JEL: M31, L81, C32 Keywords: Prices; 9-ending Prices; Rounded Prices; E-Commerce Journal: International Review of Management and Marketing Pages: 58-78 Volume: 10 Issue: 6 Year: 2020 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10683/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10683/pdf File-Format: text/html Handle: RePEc:eco:journ3:2020-06-8 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Ngoc Mai Author-Workplace-Name: Thu Dau Mot University, Binh Duong province, Vietnam. Author-Name: Nguy?n Th? Minh Th?o Author-Workplace-Name: Thu Dau Mot University, Binh Duong province, Vietnam. Author-Name: Vo Hoang Ngoc Thuy Author-Workplace-Name: Thu Dau Mot University, Binh Duong province, Vietnam. Title: Impact of Factors on the Intention to Use Ride-hailing Technology Applications during the COVID-19 Epidemic in Vietnam Abstract: This article aims to define the intent to use ride-hailing technology applications in the current Covid-19 translation situation and related factors such as: The usefulness of ride-hailing application, the attractiveness of private cars, the influence of the subjective norms and perceived behavior control factor. The study surveyed 342 questionnaires in Vietnam with a Likert scale. Hypothesis testing in this study uses the validity test, reliability test, multiple linear regression analysis, and the correlation between factors with SPSS version 22.0. The research results show that all 4 factors have a positive influence on the intention to use ride-hailing applications. Of which, the the usefulness of ride-hailing application factor has the strongest impact on the intention to use ride-hailing technology apps, and the attractiveness of the private vehicle had the least influence on the intention to use ride-hailing technology applications during the Covid-19 season. Classification-JEL: N70, N75, R41 Keywords: s Ride-hailing technology applications, intention to use, the attractiveness of private cars, Covid-19, the usefulness of ride-hailing application. Journal: International Review of Management and Marketing Pages: 1-7 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10839/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10839/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Nasshata Fatiha A. Hashim Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Author-Name: Siti Kamaliah Alek Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Author-Name: Khairunnisa Nurasikin Asmali Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Author-Name: Rafidah Rosli Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Author-Name: Nurliyana Amalina R. A. Halim Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Author-Name: Mohammad Nabil Almunawar Author-Workplace-Name: School of Business and Economics, Universiti Brunei Darussalam, Brunei Darusssalam Title: Utilisation of Social Media by Micro, Small and Medium Enterprises in Brunei Darussalam Abstract: Social media has increasingly become the new platform for conducting business activities, especially amongst Micro, Small and Medium Enterprises (MSMEs) on account of its practicality, relatively low costs, accessibility, and flexibility. Social media has transformed the business-to-customer relationship with regards to the empowerment of both sides of the relationship through increased participation, interaction, communication and most importantly, the control of information. This paper focuses on two social media platforms, namely Instagram and Facebook, in identifying the factors that promote the usage of social media by MSMEs in doing business activities. Based on the four objectives and hypotheses proposed in this study, an electronic questionnaire was conducted to find out how the effectiveness and interactivity factors significantly influence the use of social media and how social media will contribute to organisational performance and thus serve as competitive advantages for MSMEs in the context of Brunei Darussalam. Classification-JEL: D91, L2 Keywords: MSMEs; Social Media; Interactivity; Effectiveness; Organisational Performance; Competitive Advantage Journal: International Review of Management and Marketing Pages: 8-20 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10906/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10906/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Remziye Terkan Author-Workplace-Name: Fifteen November University of Cyprus, Northern Cyprus, Turkey Author-Name: Onder Ucar Author-Workplace-Name: Fifteen November University of Cyprus, Northern Cyprus, Turkey Title: Determination of Success Driven Motivation in Communication for Secondary Education 10th Year Students TRNC Sample Abstract: The goal of this research is to determine the Success Driven Motivation in Communication of year 10 high school students. In this research the screening model has been used in order to determine opinions of participants. The study has been designed as a karma model that incorporates both quantitative and qualitative research models. In order to analyse data descriptive statistics such as frequency, percentage, arithmetic mean, and standard deviation and the Mann Whitney U- and Kruskal Wallis H- tests have been used. During the study “the case study” method has been employed as a qualitative research model. This research has been conducted over the second term of the 2020-2021 educational year in the Turkish Republic of Northern Cyprus. In accordance with the goals of this research a personal information form and semi structured meeting form have been used. This research has been undertaken in 2020-2021 academic year. The sampling for this research has been determined by applying the research on year 10 students from randomly selected state high schools under the Ministry of Education of North Cyprus in 2 districts, 50 students in Nicosia and 51 students in Famagusta (101 total). Classification-JEL: D83 Keywords: Secondary students, motivation driven communication, motivation Journal: International Review of Management and Marketing Pages: 21-28 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10905/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10905/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Milawati Milawati Author-Workplace-Name: IKIP PGRI Kalimantan Timur, Indonesia Author-Name: Abdul Rozak Fahrudin Author-Workplace-Name: IKIP PGRI Kalimantan Timur, Indonesia Title: How is the Performance of Education in Indonesia? Abstract: This study aims to see the effectiveness of education performance in Indonesia which has been budgeted in the state budget (APBN) from 1996 to 2020. This effectiveness can be evaluated from the number of gross enrollment rates aged 15 years and over. The number of gross enrollment rates is affected by the government spending in education sector, national per capita income, and national literacy rate that is measured by the number of literacy. This study uses Auto Regression Distributed Level (ARDL) model to see the government’s performance in education sector in the short term and long term. The finding of the study shows that in the short term, the government’s expenditure for education sector and national literacy level supports the effectiveness of education performance. Meanwhile in the long term, literacy level supports the effectiveness of education performance. Classification-JEL: I21, I22, I25 Keywords: gross enrollment rate, literacy rate, government spending, national per capita income Journal: International Review of Management and Marketing Pages: 29-35 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10655/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10655/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Nientied Author-Workplace-Name: Independent researcher, Rotterdam, the Netherlands and Research Fellow, Polis University, Tirana, Albania Author-Name: Merita Toska Author-Workplace-Name: Co-PLAN Institute for Habitat Development, Tirana, Albania and Polis University, Tirana, Albania. Title: Self-Leadership and Empowering Leadership in a Western Balkan Context Abstract: In to-day’s dynamic business world, a trend is towards more flexible organisations with enhanced autonomy and self-leadership of employees and teams. This study introduces the concepts of self-leadership and empowering leadership in the Western Balkans. The study measures employed professionals’ views of self-leadership and experienced empowering leadership. Special attention is given to possible differences in views by gender and by professionals with / without a leadership role. Two instruments are applied, the Revised Self-Leadership Questionnaire and the Empowering Leadership Survey (n=265). Subsequently interviews were conducted with 10 company directors to generate their viewpoints and experiences of self-leadership and empowering leadership. Results show correlations between self-leadership and empowering leadership and show differences between men’s and women’s reports. The study also notes that better understanding the potential of empowering leadership leading to more self-leadership demands another type of research. A discussion of the study and suggestions for future research conclude the article. Classification-JEL: M12, M19, M54 Keywords: self-leadership, empowering leadership, self-management, Western Balkans, Albania Journal: International Review of Management and Marketing Pages: 36-47 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10893/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10893/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Ngoc Mai Author-Workplace-Name: Thu Dau Mot University, Binh Duong Province, Vietnam. Author-Name: Vo Hoang Ngoc Thuy Author-Workplace-Name: Thu Dau Mot University, Binh Duong Province, Vietnam. Title: Talent Retention at Commercial Banks in Vietnam Abstract: This study aims to identify talent criteria at commercial banks in Vietnam and build a scale of factors affecting talent retention. By qualitative research method through expert interviews and non-parametric testing to determine the relationship between factors affecting talent retention at commercial banks in Vietnam. The research has identified the following four factors influencing talent retention: Job satisfaction, Motivation, Commitment and Loyalty. In addition, the study surveyed the Snowball sampling method and collected 877 satisfactory questionnaires, performed quantitative research and tested the linear structural model of SEM. Research results show that among the factors that affect talent retention, job satisfaction is the most influential, followed by commitment, loyalty and work motivation. The research's contribution helps bank leaders to have appropriate policies to retain their bank's talents. Classification-JEL: J20, J28 Keywords: Talent retention talent, Commitment; Job satisfaction; Loyalty; Motivation. Journal: International Review of Management and Marketing Pages: 48-59 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10908/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10908/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-6 Template-Type: ReDIF-Article 1.0 Author-Name: Obeid Ahmed Obeid Abdelnour Author-Workplace-Name: Ahmed Bin Mohamed Military College, Qatar. Title: Talent Retention at Commercial Banks in Vietnam Abstract: The purpose of this study is to investigate the extent of Corporate Social Responsibility (CSR) disclosure in the annual reports of Sudanese commercial banks listed on the Khartoum Stock Exchange (KSE). The paper uses content analysis method by reviewing 61 annual reports of 10 listed banks over a period of 7 years. Content analysis used to analyze the size and methods of CSR disclosure in published annual reports, beside the areas of social responsibility that are disclosed. The study found that all banks covered by the study disclosed information regarding CSR in their annual reports. In terms of disclosure methods, the results showed that the banks used all methods (financial, quantitative and descriptive) to disclose social responsibility information, considering that most of the information contained in the annual reports was in a descriptive form. The study revealed that most banks disclosed information related to human resources and product and consumer, then community involvement, followed by disclosure of environmental issues. This research paper provides new evidence for the literature in this area and may encourage comparative studies on CSR studies from different perspective. Classification-JEL: M140 Keywords: Corporate social responsibility, Sudan, Disclosure, Annual reports, Commercial banks Journal: International Review of Management and Marketing Pages: 60-67 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/11097/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/11097/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-7 Template-Type: ReDIF-Article 1.0 Author-Name: Eyad Taha Al-Rawashdeh Author-Workplace-Name: Department of Business Administration, Business School, Tafila Technical University, Jordan Title: The Impact of Applying Talent Management Strategies on Achieving Happiness in the Work Environment: An Applied Study on the Royal Jordanian Airlines Company Abstract: A questionnaire was created to collect data in order to accomplish the objectives of the analysis. The research population consisted of (1669) Royal Jordanian Airlines workers with distinct job titles. The investigator used the simple random sample method of (180) people. The Statistical Kit for Social Sciences (Spss.19) was used, and the analysis drew multiple conclusions, the most important being: the perceptions of members of the study sample of the level of talent management techniques in the researched organization are of a high level, and the perceptions of individuals of the study sample of the level of satisfaction in the work environment in the researched co-operator. The study suggests that the organizational culture within the business be initiated on the basis of talent management techniques and the crystallization of principles that express the concepts of participation and cooperation, collaboration and the diversity of skills due to their positive effect on the achievement of participation and cooperation. Classification-JEL: A10, A19 Keywords: Talent Management Strategies, Achieving Happiness at Work Environment, Royal Jordanian Airlines Journal: International Review of Management and Marketing Pages: 68-77 Volume: 11 Issue: 1 Year: 2021 Month: File-URL: https://econjournals.com/index.php/irmm/article/download/10923/pdf File-Format: Application/pdf File-URL: https://econjournals.com/index.php/irmm/article/view/10923/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-01-8 Template-Type: ReDIF-Article 1.0 Author-Name: Enrico C. Mendoza Author-Workplace-Name: RVR College of Business, De La Salle University, Philippines Title: A Study of Online Customers Repurchase Intention Using the 4Rs of Marketing Framework Abstract: With increased e-commerce competition, people are now resorting to online shopping instead of traditional stores to do personal shopping. With the current pandemic, there is more reason why shoppers would not step out of their homes. It’s therefore imperative for companies engaged in e-commerce to find ways on how to influence its customers to do a repeat purchase with an eye towards the long-term goal of cultivating long term relationships with them. The main purpose of this study was to investigate the impact of variables based on the framework of the 4Rs of marketing towards trust and online customers repurchase intentions. Ninety-seven customers of Lazada website participated with data collection done mainly using online questionnaire. Findings indicated that the variables assurance, corporate image, customer satisfaction, perceived usefulness, and perceived value significantly predicted trust and online customer repurchase intentions. Furthermore, the study revealed that trust can be a significant mediator between the abovementioned variables and online customer repurchase intentions. Lastly, this study has provided a useful insight to help managers understand how to maintain a long-term relationship by enhancing its customers repurchase intentions. Considering the intense competition, long term marketing relationship is the only way to go to survive. Classification-JEL: M1; M3 Keywords: Online Customers Repurchase Intention; 4Rs of Marketing. Journal: International Review of Management and Marketing Pages: 1-10 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11009/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11009/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Randheer Kokku Author-Workplace-Name: Kingdom of Saudi Arabia, Ministry of Higher Education, King Saud University, College of Business Administration, Riyadh 11587, Saudi Arabia. Title: Omni and Multi-Channel: Relationship with Utilitarian/Hedonic Benefits, Shopping Value and Channel Patronage Abstract: This study makes an attempt to examine channel patronage, a narrow research gap from literature in the omni and multichannel concept, additionally it has taken up shopping value, utilitarian and hedonic benefits. It examined the characteristics and relationship of omni and multi-channel. It observed whether channels deliver shopping value to customers. It found shopping value is created have significant relationship with utilitarian and hedonic benefits. Ultimately this study fills the research gap by throwing light on why customers show patronage for a retail channel and does shopping value effect it. Reflective first and second order model was used. Both EFA and CFA were performed. Average variance extracted, composite reliability, Cronbach’s alpha, cross loadings and Fornell and Lacker’s values were used to assess convergent and discriminant validity for measurement model. Path coefficient was used to assess structural model. Validation of structural model was done using R2, f2 and Q2. It was found that respondents opine omni is different and better than multi-channel. Utilitarian and hedonic have relationship with both, but are better in omni than multi-channel. Independently, shopping value and customer patronage have relationship with utilitarian and hedonic; omni and multi-channels; but they are better in hedonic than utilitarian; and omni than multi-channel. Customer patronage has relationship with shopping value and is better in omni than multichannel when moderated by later. Classification-JEL: M31, M39 Keywords: Omni Channel, Multi-Channel, Utilitarian, Hedonic, Shopping Value, Retail Channel Patronage. Journal: International Review of Management and Marketing Pages: 11-22 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11215/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11215/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Razan Saleh Al Zadjali Author-Workplace-Name: Undergraduate in in Business Administration Human Resources and researcher, College of Banking and Financial Studies, Oman. Author-Name: Omer Ali Ibrahim Author-Workplace-Name: Assistant Professor of Econometrics and Social Statistics, College of Banking and Financial Studies, Oman. Title: The Impact of Absenteeism in Banking Sector in Oman Abstract: This work represents an attempt to identify the factors influencing absenteeism in banking sector in Oman. Primary quantitative data has been obtained via a structured closed-ended questionnaire, submitted to 150 employees of both genders and a variety of job responsibilities employed in the National Bank of Oman (NBO). This is based on current perceptions of likely causes as identified in the literature. Subsequent analyses have been carried out using the Pearson coefficient of correlation and Chi-square testing. The findings indicate that the workload and work pressure are the main contributing factors to employees’ absenteeism. Other factors examined played a lesser role. Suggestions have been offered as to how to tackle absenteeism and its principal causes. Classification-JEL: M10, M50, M54 Keywords: Absenteeism, Workload, Motivation, NBO, Oman Journal: International Review of Management and Marketing Pages: 23-29 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11245/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11245/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Noor Maioui Author-Workplace-Name: LAMSO Unit Research, ENCG Casablanca, University Hassan II Casablanca, Morocco. Author-Name: Karim Gassemi Author-Workplace-Name: LAMSO Unit Research, ENCG Casablanca, University Hassan II Casablanca, Morocco. Title: The Internationalization of Companies: Structural Comparison Analysis between Behavioral Models and Economic Models Abstract: A large number of theoretical publications and empirical studies are devoted to the analysis of the internationalization of companies. Many conceptual frameworks have been adopted to understand this phenomenon. The internationalization of enterprises is a field of research that has shaped several developments in the last decade. Several authors have developed different models with the objective of analyzing factors of international development. This article deals with a literature review of the main models of internationalization. Two typologies of models are analyzed. Models qualified as behavioral and models qualified as Economics. Classification-JEL: F11, F20, F21, F2 Keywords: Internalization, Economic model, Behavioral model, comparative analysis. Journal: International Review of Management and Marketing Pages: 30-38 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11038/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11038/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Almotairi Author-Workplace-Name: Department of Marketing, King Saud University, Saudi Arabia. Title: Customer Patronage Intentions and Moderating Effect of Customer Mood on Retailscape Elements and Customer Joy: A Study of Grocery Retail Stores in Riyadh Abstract: This research aimed to explore the retailscape components and identify the mediation impact of customer mood between retailscape elements and customer joy evidence from Retail Stores in Riyadh. The researcher identifies the research variables based on a critical review of previous literature. The research sample consists of 289 respondents from the population which includes customers of grocery retail stores in Riyadh. SEM by using smart PLS wad conducted as an analysis tool. The research concludes that retailscape elements can influence customer joy and customer patronage. As well as, the results indicate that mood of customer mediate the relationship between customer joy and retailscape. Finally, the researcher recommended that more future research may conduct and address more factors such as behavioral intentions and customer satisfaction. Classification-JEL: M40; M41 Keywords: Retailscape, customer joy, customer mood, Retail, customer patronage Journal: International Review of Management and Marketing Pages: 39-46 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11184/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11184/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ghazy Al-Badayneh Author-Workplace-Name: Department of Business Administration, Business School, Tafila Technical University, Jordan. Title: The Impact of Strategic Awareness on Enhancing Organizational Immunity System: An Applied Study on Jordanian Food Manufacturing Companies Abstract: This study aimed at identifying the impact of strategic awareness on enhancing the regulatory immune system, an applied study on Jordanian food processing companies. For the purpose of achieving the objectives of the study, the researcher used the descriptive and analytical approach, the researcher developed a questionnaire to collect data related to the study variables. (160) questionnaires were distributed on an intentional sample consisting of (13) food processing companies. The questionnaire targeted managers and workers in the directorates of production, quality, and planning in the searched companies. The number of retrieved questionnaires reached (150) questionnaires are suitable for analysis, the researcher used multiple regression analysis through the Statistical Package in Social Sciences (SPSSv.19) to test the study hypotheses, and the study reached results, the most important results are: That the study sample individuals ’perceptions of the strategic awareness in the researched companies were of a high level, and the study sample’s perceptions of the organizational immune system in the researched companies were of a high level. The study recommends the need to strengthen the supporting culture to the concept of organizational immunity between senior management and employees, the need to work with strategic awareness because of its great impact on strengthening the regulatory immune system and its ability to convert knowledge into applied practices, in addition to following an interest in strategic awareness in its various dimensions, development and enhancing it among Jordanian food processing companies. Classification-JEL: L1, L66 Keywords: strategic awareness, regulatory immune system, Jordanian food processing companies. Journal: International Review of Management and Marketing Pages: 47-58 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11239/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11239/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-6 Template-Type: ReDIF-Article 1.0 Author-Name: Vic Benuyenah Author-Workplace-Name: Dubai Women’s College, Dubai, UAE. Title: Face-saving and Seasonal Gifts: Analysis of Cultural Exchanges in the Confucian Market Place Abstract: Contrasting views on whether gifts are undervalued or overvalued have featured in the Western literature. Most previous studies point to gift undervaluation, which leads to receivers re-gifting or returning what they have received from their loved ones. This study takes the discussion further by investigating the existence of Deadweight Loss (DWL) in gifts received during Valentine’s Day. The study finds no evidence of DWL in the assessment of gifts, although, face-saving plays a role in the evaluation of cash-gifts. The absence of DWL in the valuation of gifts significantly implies that post-purchase returns of unwanted gifts are unlikely in the context of Vietnamese Valentine’s gifts. Classification-JEL: M2, M3, D91 Keywords: face-saving, Vietnam economy, psychological marketing, Valentine gifts, Lunar New Year Journal: International Review of Management and Marketing Pages: 59-66 Volume: 11 Issue: 2 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11202/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11202/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-02-7 Template-Type: ReDIF-Article 1.0 Author-Name: Carlos Arturo Hoyos-Vallejo Author-Workplace-Name: CENTRUM Católica Graduate Business School, Lima, Perú Title: Decision-making and Effectiveness of Business Results in Times of COVID-19 Abstract: Managers often make decisions in organizations without being aware of the results and hence, their effectiveness. I evaluated three decisions managers made during the first weeks of the COVID-19 pandemic, using a hypothetical model of the decision-making process (DMP) so as to measure the percentage of effectiveness business results (PEBR) achieved. This article analyzes the impact of DMP on PEBR and identifies similarities and differences among top performing managers. Results reveal that the model not only predicts the PEBR, but also there are positive associations between the predictor variables that give meaning to validates the model, so I designed a comparative scenario by gender, age, company size, highlighting the profile of the managers with the best results. To understand the relationship between DMP and PEBR academics must adopt a perspective that considers not only the acceptance of decisions, but also distinguishes the association forces DMP variables; and managers can use this decision-making model to improve the process and the expected results. Practical implications, limitations and future studies are discussed. Classification-JEL: M10 Keywords: decision-making, participation, alternatives, organizational-goals, communication, acceptance-of-change, decision-outcomes Journal: International Review of Management and Marketing Pages: 1-12 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11344/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11344/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Dhruba Jyoti Sen Author-Workplace-Name: ICFAI University Jharkhand, Ranchi, Jharkhand, India Title: Ethical Issues in Marketing Communication for Real Estate in India Abstract: The goal of this paper is to put forth the ethical challenges in the field of marketing communication in Indian real estate industry. It is necessary to understand the concept of ethics which the organization and the managers adopt. This paper explores the existing studies and reports to understand the ethical norms and values for marketing communication. The existing codes and regulations applicable for the real estate industry are discussed to the extent it has relation with the marketing communication. Further, this paper endeavors to analyze the reasons behind the marketers getting engaged in unethical practices and to finally recommend how the organizations can address those issues. Classification-JEL: A130, K250, M310, M370 Keywords: Ethics, Real Estate, Marketing, Management, Business, Codes. Journal: International Review of Management and Marketing Pages: 13-21 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11291/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11291/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Daisy Lily Moscare-Balanquit Author-Workplace-Name: De La Salle University, Manila, Philippines Title: Examining the Contribution of Valuable and Rare Resources and Capabilities to Performance of Micro Enterprises Abstract: This article examined the contribution of resources and capabilities to the competitiveness and performance of micro enterprises within the context of resource-based view. Cross-sectional survey design was employed. The data came from 183 registered micro enterprises in Catarman. The result showed that the value of resource-capability combinations is inversely related to competitive advantage, while the rareness of resource-capability combinations is positively related. The direct and indirect effects of competitive advantage between value and rareness of resource-capability combinations and performance were established. The moderating effect of business age between competitive advantage and performance was determined. This study added support to the application of resource-based view to micro enterprises in rural areas in a developing economy and unravel important implications for micro enterprises in Catarman. Classification-JEL: M1, M2 Keywords: micro enterprise; resources; capabilities; competitive advantage; performance Journal: International Review of Management and Marketing Pages: 22-29 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11285/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11285/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Sorina Vasile Author-Workplace-Name: School of Business Sciences, University of Witwatersrand, South Africa, Author-Name: Lebogang Mototo Author-Workplace-Name: School of Management Studies, University of Cape Town, South Africa. Author-Name: Tinashe Chuchu Author-Workplace-Name: School of Business Sciences, University of Witwatersrand, South Africa, Title: Using “Memes” as a Marketing Communication Tool in Connecting with Consumers within the Age of Digital Connectivity Abstract: The modern globalisation and the expansion of multinational brands and social communications has resulted in the youth-consumer market of today being relentlessly exposed to increasing competitive multimedia messages and advertising. This research explored the impact of brand attitude, brand perception and social influence on brand engagement. It also investigated the impact of brand engagement on behavioural intention. The data was collected through a sample of 350 questionnaires administered to a target population consisting of young consumers in Braamfontein, Johannesburg. The results indicated that Brand Perception and Social Influence both have a positive and significant effect on brand engagement. That is, while Brand Attitude positively influences Brand Engagement, the effect was not found to be significant. Brand Engagement, the mediator variable was strongly supported and had a highly significant effect on Behavioural Intention. Managerial implications, limitations, and further research directions. Classification-JEL: M3, M30, M31 Keywords: Memetic marketing, advertising, behavioural intention, Journal: International Review of Management and Marketing Pages: 30-35 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11313/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11313/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Ali Hedhili Author-Workplace-Name: Faculty of Economics and Management, University of Sfax, Sfax, Tunisia. Author-Name: Sami Boudabbous Author-Workplace-Name: Faculty of Economics and Management, University of Sfax, Sfax, Tunisia. Title: The Role of Career Development in the Relationship between Project-based Organization and Human Resource Management: Evidence from Tunisia Abstract: The globalization of markets, the intensity of competition, and the evolution of technology have led to the appearance of new organizational forms based on projects. Faced with these changes, companies are forced to review and rethink their human resources management system to better adapt to the project environment. Career development is an essential factor in human resource management. This study aimed to understand the role of career development in the relationship between project-based organization (PBO) and human resources management (HRM). To this end, we conducted a qualitative study based on 31 interviews among Tunisian project managers. The results show that interviewees often lack such career development opportunities because of the temporary nature of their jobs. Project managers have to be responsible and proactive in developing their career path by maintaining and developing their skills. Classification-JEL: J24, M12 Keywords: Career development, project-based organization, human resource management, skills, qualitative research, Tunisia. Journal: International Review of Management and Marketing Pages: 36-41 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11416/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11416/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Bui Quang Tuyen Author-Workplace-Name: University of Economics and Business, Vietnam National University, Hanoi, Vietnam, Title: Building a Learning Organization in the Digital Era: A Proposed Model for Vietnamese Enterprises Abstract: In the context of the digital era, building a learning organization has become a strategy for enterprises to gain sustainable competitive advantages. This study proposes a model of learning organization in the digital era for Vietnamese enterprises. The model is developed based on existing literature of learning organization and the context of human resource development in Vietnamese enterprises. It is argued in this study that the utilization of technology which is added in the model of the learning organization as the fourth element, will play a critical role in the learning organization model in the digital era. Some implications for using the proposed model are also presented as suggestions for future research Classification-JEL: M50, M53, O32 Keywords: Human resource development, learning organization, organizational learning, digital era, Vietnamese enterprise. Journal: International Review of Management and Marketing Pages: 42-48 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11314/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11314/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Inda Premordia Author-Workplace-Name: Faculty of Economics and Business, University of Debrecen, Debrecen, Hungary Author-Name: Timea Gál Author-Workplace-Name: Institute of Marketing and Commerce, University of Debrecen, Debrecen, Hungary. Title: Dear Customer, Thank You for Your Review: The Service Failure-recovery Dyadic Interactions in the Restaurant Industry Abstract: The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the opportunity to respond to these complaints and use it as a part of their service recovery strategy. While some companies are responding to negative reviews, only a few have the knowledge on how to do it effectively. Built on perceived justice framework: distributive, procedural, interactional; and service failure severity type: outcome-process, major-minor, present study intends to understand different resolution styles adopted by the company to varying types of customer complaint. The findings outline: (1) the vast majority of the company exhibits only a low level of responsiveness to complaints; (2) the most severe complaints deal with psychological loss, physical loss and major incidents lead to frustration; (3) however, different strategies depending upon service failure severity are yet to be implemented by the company; (4) while components in interactional justice are mostly performed, rude responses are also frequently applied. Further elaboration of the findings and insights for marketing practice are discussed in the text. Classification-JEL: L83, L84, Z33 Keywords: Service recovery; Service failure severity; Online customer reviews; Restaurant industry Journal: International Review of Management and Marketing Pages: 49-57 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11257/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11257/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Ivan De Battista Author-Workplace-Name: Faculty of Economics, Management and Accountancy, University of Malta, Malta. Author-Name: Franco Curmi Author-Workplace-Name: Faculty of Economics, Management and Accountancy, University of Malta, Malta. Author-Name: Emanuel Said Author-Workplace-Name: Faculty of Economics, Management and Accountancy, University of Malta, Malta. Title: Influencing Factors Affecting Young People’s Attitude Towards Online Advertising: A Systematic Literature Review Abstract: Young people are constantly targeted by online advertisements. This systematic literature review aims to identify the principal factors that influence young people’s attitude towards online advertising. It seeks to understand if the influence of online advertising is dependent on gender and age differences in young people. The methodology involves the systematic review of empirical studies published from 1994 to 2020 and identifies the factors that impact young people’s attitude towards online advertising. The review commences with a scoping study and follows the PRISMA structure, which includes identifying studies, screening and evaluation, the analysis and synthesis of studies, and the presentation of the final studies. This work reveals two main observations from a thematic content analysis of the appraised studies. The first relates to the principal factors influencing young people’s attitude towards advertising. These factors comprise informativeness, entertainment, irritation, credibility, personalisation, and interactivity. In general, studies show that when informativeness, entertainment, credibility and interactivity are present, the more positive the attitude towards advertising is, while irritation fosters an unfavourable attitude. Studies provide a dichotomous stand on personalisation. The second relates to young people’s age and gender. Our review notes that earlier studies lack focus on audiences predominantly between 10 and 15 years. Classification-JEL: M31, M37 Keywords: Attitude towards online advertising, advertising value, young people Journal: International Review of Management and Marketing Pages: 58-72 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11398/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11398/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: Panji Dewa Jayeng Raga Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Ahmad H. Sutawijaya Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Lenny C. Nawangsari Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Title: The Analysis of Green Supply Chain to Improve Performance Solid Product Using SCOR Analysis at Pharmaceutical Company, Jakarta Abstract: In improving the performance of pharmaceutical companies, it is necessary to implement a green supply chain using the Supply Chain Operation References (SCOR) method. Several pharmaceutical KPI deviations during 2016-2018 such as Supplier Irregularities, Documentation Errors, CO2 Energy complaints, Water-H2O complaints, and Waste. Therefore, green manufacturing is a production process that uses inputs with relatively low environmental impact, is efficient, and produces little waste or pollution. This study aims to analyze the performance of the Green Supply Chain in pharmaceutical companies in Jakarta by using SCOR. This study uses quantitative methods and qualitative methods with a focus on measuring the performance of green manufacturing. The population and samples in this study were all sales and operating planning divisions, supply chain divisions, logistic divisions, commercial divisions, production divisions, procurement divisions, engineering and health divisions and environmental safety divisions. The results of research using green SCOR show that the performance value of green pharmaceutical manufacturing is 96.506 (very good) and is a new way of monitoring the performance of pharmaceutical companies. Classification-JEL: L2, J2 Keywords: Supply Chain, Green Supply Chain, Supply Chain Operation References (SCOR) Journal: International Review of Management and Marketing Pages: 73-84 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10777/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10777/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: M. Nur Huda Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Lenny C. Nawangsari Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Ahmad H. Sutawidjaya Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Title: The Factors That Influence Organizational Citizenship Behaviour For The Environment Abstract: Employee voluntary behavior related to environmental awareness in the workplace is very important to support the sustainability of the organization. The purpose of this study was to determine the influence of leadership, organizational culture and job satisfaction on Organizational Citizenship Behavior for the Environment (OCBE) in 3 groups of employees in financial institutions (Banking, Pension Fund and Insurance). This type of research is a quantitative survey method. The study population was employees of financial institutions in Jakarta with a sample size of 126 people. In the 3 financial institutions studied, it can be proven that: 1. Leadership has no effect on OCBE and Work Satisfaction, 2. Organizational Culture affects OCBE and Work Satisfaction, 3. Work Satisfaction has an effect on OCBE, 4. Leadership has no effect on OCBE through Work Satisfaction and 5. Organizational Culture influences OCBE through Work Satisfaction. For further research, it is expected to further analyze other variables that affect OCBE for financial sustainability. Classification-JEL: L2, J2 Keywords: OCBE, Work Satisfaction, Leadership, Organizational Culture Journal: International Review of Management and Marketing Pages: 85-95 Volume: 11 Issue: 3 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/10779/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/10779/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Helmi A. Boshnak Author-Workplace-Name: Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia Title: The Impact of Audit Committee Characteristics on Audit Quality: Evidence from Saudi Arabia Abstract: This study examines the impact of audit committee (AC) characteristics on audit quality in the Saudi listed firms. In addition, this study is also evaluating the Saudi CG Code amended in 2017. The data for the study is obtained from secondary (annual reports) data. The sample firms are 210 firms listed on the Saudi Stock Exchange (Tadawul) over the period of 2017-2019. The audit firm type is used as a proxy for quality in this study. Multiple regression analysis is used to assess the relationship between AC characteristics and audit quality. The regression models show that firms with AC educational background in accounting and finance, and larger firms with higher state and institutional ownership are more likely to engage a big four audit firm, in so doing signalling greater audit quality. The results support agency and institutional theories concerning audit quality. In contrast, firms with more experts on the AC and higher leverage are more likely to select non-big four auditing firms which require lower audit fees. However, the size, number of meetings, and degree of independence of the AC do not significantly affect the level of audit quality. In addition, a combined AC effectiveness score is found to have a negative though insignificant impact on audit quality, contradicting governance regulation and theory expectations that effective ACs should improve audit quality. The results of this study present some key implications for CG regulators and other stakeholders. CG regulators should understand that the simple presence of an AC that meets baseline CG regulatory requirements does not automatically ensure its efficacy or improve auditing process quality. Therefore, boards and shareholders must continue to monitor and review AC decisions, particularly where they relate to auditor engagement, even where committees are, prima facie, deemed effective. The study contributes to the existing body of literature on the role of the audit committee in improving audit quality by addressing the paucity of evidence for emerging economies, and the case of Saudi Arabia in particular. The findings should prove useful for regulators and policy makers, academic researchers, accountants, financial experts, and audit practitioners in the Middle East and wider Arab region, particularly for those countries currently reviewing and setting guidelines for effective audit committees. Moreover, the findings should emphasise the importance of the concept of audit quality and its drivers in a Saudi Arabian corporate setting. Classification-JEL: G3, M4 Keywords: Audit Quality, Audit Committee Characteristics, Audit Committee Effectiveness, Corporate Governance, Corporate Governance Code, Saudi Arabia. Journal: International Review of Management and Marketing Pages: 1-12 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11437/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11437/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Fathia Ardiza Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Lenny C. Nawangsari Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Ahmad H. Sutawidjaya Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Title: The Influence of Green Performance Appraisal and Green Compensation to Improve Employee Performance through OCBE Abstract: This study aims to determine the effect of Green Performance Appraisal, Green Performance Appraisal and Green Compensation and Organizational Citizenship Behavior for the Environment / OCBE on employee performance in 2 groups of employees based on employee length of service. This type of research is quantitative using a survey method with a sample of 76 people. Data analysis using SEM with the Smart PLS program. This study proves that OCBE does not mediate the effect of Green Compensation and Rewards and Green Performance Appraisal on Employee Performance in groups of employees who have worked for less than 5 years. Meanwhile, for groups of employees who have worked for more than 5 years, OCBE only mediates the effect of Green Compensation and Rewards on Employee Performance. Classification-JEL: L2, J2 Keywords: Green Performance Appraisal, Green Compensation and Reward, OCBE, Employee performance Journal: International Review of Management and Marketing Pages: 13-22 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11632/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11632/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Rejoice Jealous Tobias-Mamina Author-Workplace-Name: Department of Marketing Management, Faculty of Economic and Management Sciences, University of Pretoria, Pretoria, South Africa Author-Name: Eugine Tafadzwa Maziriri Author-Workplace-Name: Department of Business Management, Faculty of Economic and Management Sciences, University of the Free State, South Africa Title: Transition into Veganism: Drivers of Vegan Diet Consumption Abstract: compounds used to boost crop productivity have stimulated consumer and marketer interest in organic food. Organic ingredients are generally viewed as more nutritious, cheaper, cleaner and more environmentally sustainable. Society is currently witnessing a revolution in food intake and habits as people grow more health-conscious. Plant-based diets (vegan diet) are expected to become the next organic food for healthy living. The purpose of the study is to understand the impact of personal factors (health consciousness, subjective norms and perceived value) and product attributes on attitudes towards veganism and vegan diet consumption. The data for this research were collected from 377 students within the Generation Y cohort at an institution of higher learning within the Johannesburg metropolitan area in South Africa. A descriptive and exploratory analysis using quantitative techniques was performed using structured questionnaires. A structural equation modelling (SEM) procedure was applied to achieve the hypotheses testing using the AMOS (version 25.0) package. The findings demonstrated the role of motivational and marketing influences in shaping customer consumption patterns. Social influence, health consciousness, perceived value, product attributes, and attitudes towards veganism positively influence vegan food consumption among millennia in South Africa. The results suggest that the attitude towards veganism depends on both personal and social values. Motivations to preserve the environment and reverence for life forms seem to be mainly driven by personal values. Classification-JEL: M3, M30, M31 Keywords: veganism, social influence, consumption Journal: International Review of Management and Marketing Pages: 23-28 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11519/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11519/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Sharjana Alam Shaily Author-Workplace-Name: London School of Commerce, University of Leeds, United Kingdom Author-Name: Nazmun Nahar Emma Author-Workplace-Name: The University of Wales Trinity and Saint David, United Kingdom. Title: Integration of Artificial Intelligence Marketing to Get Brand Recognition for Social Business Abstract: The purpose of this article is to conduct a detailed analysis of the integration of Artificial Intelligence (AI) marketing to get brand recognition for social business. It has been seen that AI is immensely popular with businesses these days. This article mainly focuses on the use of AI marketing elements to increase brand recognition for social businesses, which are not very well-known to consumers in Bangladesh. This study makes use of a quantitative research approach that includes a survey questionnaire used to explain the kind of impact AI may have on brand recognition for social businesses. The authors have approached 500 respondents and got close to an 81% response rate, 403 responses. With the support of SPSS, the collected answers from the sample were analyzed. The results show that integration of AI marketing strategies will play a significant role in leading to increase brand awareness and recognition for social business. This research will allow the professionals to integrate AI marketing elements to achieve improved brand recognition. This study will also encourage establishing of more social businesses ultimately benefiting society. Classification-JEL: M31, L31 Keywords: Artificial Intelligence Marketing, Brand Awareness, Brand Recognition, Social Business, Social Businesses in Bangladesh. Journal: International Review of Management and Marketing Pages: 29-37 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11542/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11542/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Resti Eva Mayangsari Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Lenny C. Nawangsari Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Author-Name: Ahmad H. Sutawidjaya Author-Workplace-Name: Universitas Mercu Buana, Jakarta, Indonesia. Title: Employee Green Behavior on Generation X and Y Millennial Abstract: Employee Green Behavior (EGB), which is an important component of organizational sustainability. This study aims to analyze the effect of Green Recruitment, Green Training and Employee Green Behavior on Environment Performance in two groups of generation X and generation Y employees. The paradigm in this study is Positivism with the type quantitative research and using survey methods. The study population was employees at PT PT Wira Cipta Perkasa with a total sample of 100 people. The data analysis used was the Structural Equation Model with Smart PLS software. The results of the study prove that Green Recruitment and Green Training have an effect on Environment Performance through Employee Green Behavior in Generation X. Whereas in Generation Y Millennia it is proven that Green Recruitment has an effect on Environment Performance through Employee Green Behavior but Green Training has no effect. Classification-JEL: L2, J2 Keywords: Green Recruitment, Green Training, Employee Green Behavior, Environment Performance Journal: International Review of Management and Marketing Pages: 38-48 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11633/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11633/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Tinashe Chuchu Author-Workplace-Name: School of Business Sciences, University of the Witwatersrand, South Africa. Title: The South Africa 2010 FIFA World Cup: A Look Back: Perceptions of its Impact on Tourism in South Africa Abstract: Africa’s first FIFA World Cup sparked a series of scholarly work mostly conducted prior to this event. This phenomena is still relevant today with many unanswered questions. This research therefore investigates and examines literature on how the 2010 FIFA World Cup is perceived almost a decade later. A qualitative approach was adopted based on secondary data sources and grey literature. Contextual information was gathered from popular data bases that include Science direct, Ebsco host, Emerald and Google scholar. A total of 20 studies on both tourism in South Africa and the 2010 FIFA World Cup published between 2004 and 2019 were examined and systematically presented and discussed. Recurring trends based on review of literature were identified. The destination image theory and the destination concept were used to comprehend international visitors’ attitudes and their interpretation of South Africa as a travel destination. One of key findings was that the crime in South Africa, before, during after the World Cup ranks highest in terms of tourism deterrence. However, the event was generally perceived positive as a fairly positive success with room for socio-economic improvement. Implications were provided and possible areas of further were suggested with additional questions presented. Classification-JEL: M31, L83 Keywords: Destination marketing, Africa’s World Cup, Tourism, South Africa Journal: International Review of Management and Marketing Pages: 49-58 Volume: 11 Issue: 4 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11593/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11593/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Tshepo Tlapana Author-Workplace-Name: Department of Corporate Communications and Marketing, Faculty of Business Science, Walter Sisulu University, South Africa. Title: The Impact of Store Layout on Consumer Buying Behaviour: A Case of Convenience Stores from a Selected Township in Kwazulu Natal Abstract: The layout of a store is an important aspect influencing consumer buying behaviour and a significant determinant in the formation of a retail image. Well-designed store layouts are critical because they have a strong influence on in-store movement designs, shopping environment, shopping behaviour, and operational productivity (Behera & Mishra, 2017). When there is inconsistency in the layout of the store, some clients will abandon that establishment in search of one that delivers faster, more convenient, and better services. Taking a more thoughtful approach to retail layout can pay huge returns in terms of higher sales, customer loyalty, and, ultimately, turnover (Clark, 2003). The overarching study goal was to determine whether independent convenience stores in Kwa Mashu are aware of the effects of store layout on consumer purchasing patterns. To achieve the study's aims, a quantitative study was undertaken at Kwa Mashu convenience stores using self-administered questionnaires. A total sample of 400 respondents participated in the study. Non-probability sampling was used to select the respondents, and convenience sampling was utilized. Following that, conclusions and recommendations were derived from the literature and the study's findings. According to the findings of this survey, consumers have issues with store layout. It was discovered that the appearance of the store, merchandise display, retail atmosphere, in-store service, and accessibility are the key contributors to this pain. As a result, it is recommended that convenience shop owners in Kwa Mashu attend to the above-highlighted areas and ensure that strategies are implemented to assist customers where there is a need. Classification-JEL: M3, M30, M31, M310 Keywords: consumer buying behaviour, merchandise display, merchandise mix, retail strategy, store layout Journal: International Review of Management and Marketing Pages: 1-6 Volume: 11 Issue: 5 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11583/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11583/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Ronal Aprianto Author-Workplace-Name: Faculty of Economics and Business, University of Bina Insan, Indonesia Author-Name: Muhartini Salim Author-Workplace-Name: Faculty of Economics and Business, University of Bina Insan, Indonesia Author-Name: Sardiyo Sardiyo Author-Workplace-Name: Faculty of Economics and Business, University of Bina Insan, Indonesia Title: Religious Belief on Online Buying Intention of Muslim Clothing in Indonesia Abstract: The purpose of this study is to determine the influence of religious belief on the online buying intention of Muslim clothing in Indonesia. The data in this study were obtained from questionnaires distributed to 762 respondents. This study uses quantitative research by distributing questionnaires using online forms through Zoho. The unit of analysis of this study is all generations (Baby Boomers, Generation X (Gen X or Xers), and Millennials) who have shopped for online Muslim clothing in Indonesia. The method used in sampling is purposive sampling aimed at all respondents who have shopped online. The method is through Lisrel 8.7 program and t-test. These results indicate that religious belief influences the online buying intention of Muslim clothing in Indonesia. Classification-JEL: M0, M31, Z12 Keywords: Religious Belief, Online Buying Intention, Indonesia Journal: International Review of Management and Marketing Pages: 7-11 Volume: 11 Issue: 5 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11887/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11887/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Ansu-Mensah Author-Workplace-Name: Department of Marketing, Sunyani Technical University, Sunyani, Ghana Author-Name: Monica Ansu-Mensah Author-Workplace-Name: University Clinic, Sunyani Technical University, Sunyani, Ghana Author-Name: Desmond Kuupiel Author-Workplace-Name: Discipline of Public Health Medicine, University of KwaZulu-Natal, Durban, South Africa. Title: What Evidence Exists on Individuals’ Sustainable Consumption Practices in Africa? A Scoping Review Protocol Abstract: The new paradigm shift in the discourse on sustainability and sustainable consumption globally and particularly in Africa, has led to the need to understand the consumption practices of people in order to strategize and safeguard scarce natural resources for posterity. This study aims to systematically review published research to answer the research question: what evidence exists on individuals’ sustainable consumption practices in Africa? The study focuses on consumers’ waste minimisation, sustainable food consumption, sustainable transport and sustainable energy consumption in Africa, to provide evidence for policy decisions and future research. The study adopts the 2015 Joanna Briggs Institute guidelines, Arksey and O'Malley’s suggested scoping review framework, and Levac et al. 2010 recommendations. To present the results of this review, the Preferred Reporting Items for Systematic Reviews and Meta-analysis Extension for Scoping Review would be used. This study seeks to identify future strategies to encourage greater sustainable consumption practices in African households. Classification-JEL: M31, P28, P36, Q01, Q56 Keywords: Sustainable consumption and production, Waste minimisation, Sustainable food consumption, Sustainable energy consumption, Sustainable transport, Africa Journal: International Review of Management and Marketing Pages: 12-17 Volume: 11 Issue: 5 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11845/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11845/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Nurlia Dewi Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Willy Abdillah Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Muhartini Salim Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Slamet Widodo Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Title: The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia Abstract: Leadership style is one of the triggers for individuals to be motivated to work, increase their dedication to work, influence the ideal work process, and produce optimal work performance (Bass and Avolio, 1993). This study will look at the relationship between the variables of the influence of leadership, system quality, service quality and information quality on net benefits through a quantitative research survey using primary data in the form of a questionnaire taken directly from research respondents with the population coming from the state civil apparatus representing each device organization. in the district and city administrations of the Bengkulu province in Indonesia. Data collection was carried out by census, as many as 292 people and data analysis using Partial Least Square with the help of SmartPLS software. The results showed that the transformational leadership and information quality had no effect on the use of Information Management and Documentation Officer (PPID) software, system quality and service quality affected the use of the PPID system, the use of the PPID system had an effect on user satisfaction with the PPID system, and the satisfaction of PPID system users had an effect on to net benefits (PPID system performance). The results of this study provide an understanding of the implementation of organizational information system management practices to improve information technology, especially those related to the variables in this study. Practically, PPID policy makers can improve the quality of the information system by modifying and improving features that are still inadequate, such as detailed information on information recorded in the PPID software. Classification-JEL: M38 Keywords: leadership, system quality, system use, service, information, and benefits. Journal: International Review of Management and Marketing Pages: 1-9 Volume: 11 Issue: 6 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/12515/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/12515/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Michael Humbani Author-Workplace-Name: Department of Marketing Management, University of Pretoria, South Africa. Title: Understanding Perceived Risks in Proximity Mobile Payment Adoption in South Africa and the Mediating Effect of Perceived Value Abstract: The purpose of this study is to empirically test the relationship between perceived risk factors and adoption of proximity mobile payments, and to explore the mediating effect on perceived value. Using a descriptive research design, an online self-administered questionnaire was used to collect data from 297 users of proximity mobile payments in South Africa. Confirmatory factor analysis using Amos version 27 was used to analyse the data. The assessment of the path coefficients indicates a statistically significant relationship between psychological insecurity and adoption of proximity mobile payments. Further analysis indicated that perceived value fully mediates the relationship between psychological insecurity and adoption of proximity mobile payments. To the best knowledge of the author, this study is the first to provide empirical evidence of the mediating effect of perceived value on the relationship between perceived risk factors and adoption of proximity mobile payments in an emerging economy. Therefore, the study makes valuable contributions to academicians and practitioners in quest for safe proximity mobile payment apps. Classification-JEL: M31, L81 Keywords: Perceived risks adoption intention, proximity mobile payments, perceived value theory Journal: International Review of Management and Marketing Pages: 10-20 Volume: 11 Issue: 6 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11814/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11814/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Rula Hani AlHalaseh Author-Workplace-Name: Business School, Mutah University, Mu’tah, Jordan Author-Name: Ziad Ayoub Author-Workplace-Name: Business School, Mutah University, Mu’tah, Jordan Title: Strategic Flexibility Mediating the Impact of Entrepreneurial Orientation on Organizational Excellence Abstract: The study aimed to analyze the impact of entrepreneurial orientation in achieving organizational excellence through strategic flexibility. This research is a quantitative study. The population of this study consists of all managers in the upper and middle management at the Jordanian Commercial Banks. The study conducted a comprehensive survey, by using its population as a sample, which totals 1023 managers. The data collection tool is a questionnaire that consists of 29 items was developed. The results show that the level of availability of entrepreneurial orientation, organizational excellence, and strategic flexibility has reached a high degree at Jordanian Commercial Banks. Other findings show that entrepreneurial orientation in its combined dimensions (innovative entrepreneurial orientation, proactive entrepreneurial orientation, and risk-taking entrepreneurial orientation) has a statistically significant impact on achieving organizational excellence through strategic flexibility in Jordanian commercial banks. From the findings, the authors conclude that strategic flexibility plays a partial mediating role between entrepreneurial orientation (with all its dimensions) and organizational excellence. At the same time, strategic flexibility fails to play a mediator role between entrepreneurial orientation dimensions and organizational excellence. Classification-JEL: L1, L2, M1 Keywords: Entrepreneurial Orientation, Organizational Excellence, Strategic Flexibility, Commercial Banks, Jordan. Journal: International Review of Management and Marketing Pages: 21-29 Volume: 11 Issue: 6 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/12520/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/12520/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Prince Enwereji Author-Workplace-Name: School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa Author-Name: D. E. Uwizeyimana Author-Workplace-Name: School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa Title: Managing Strategy-Culture Dichotomies in South African Municipalities: A Payment Culture Perspective Abstract: Local municipalities in South Africa have been struggling to enhance a payment culture for municipal services. Despite their endeavours to do so, consumer debts still intensify to an unbearable extent. This study investigated how to manage strategy-culture dichotomies to enhance a payment culture for municipal services. Secondary data were gathered from several sources, such as journal articles, books, blogs, magazines, and local municipal reports. A systematic literature review was done to examine the effective measures needed to manage the strategy-culture dichotomies in effect to change and handle peoples’ culture and psychology in the payment for municipal services. The meaning of culture and its impact on the implementation of the organisational strategy were identified. Concerning the intensifying consumer debt accruals, the study upholds that strategic leaders should understand the cultural imperatives of the people before making and implementing strategies. The study further recommends that municipal employees identify characteristics of present culture and specify actions to implement a strategy. More so, strategic leaders should always scrutinise their workforce, analyse their systems, improve their communication options, and collaborate with stakeholders. This study asserts that the intensifying consumer debts amidst varying cultural imperatives could be stemmed by reconciling strategy-culture dichotomies. Classification-JEL: H70 Keywords: Local municipality; Organisational strategy; Culture; Payment culture; Service provision. Journal: International Review of Management and Marketing Pages: 30-37 Volume: 11 Issue: 6 Year: 2021 Month: File-URL: https://www.econjournals.com/index.php/irmm/article/download/11662/pdf File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/11662/pdf File-Format: text/html Handle: RePEc:eco:journ3:2021-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Ayse Gönül Demirel Author-Workplace-Name: Department of Business Administration, Yeditepe University, 34755, Ýstanbul, Turkey, Author-Name: Neslihan Yayla Author-Workplace-Name: MBA Graduate, Institute of Social Sciences, Yeditepe University, 34755, Istanbul, Turkey Title: A Path Model of Innovative Customer Orientation and Company Performance with the Moderating Influence of Company Training Abstract: This study used a sample of salespeople at various companies to substantiate a path model of innovativeness, customer orientation, and performance; thus, it offers a multi-disciplinary framework. Results indicated a moderating influence of company training programs on the relationship between customer orientation and performance, which can have several implications for human resource managers and sales contact employees. Two features, testing the influence of training activities and measuring customer orientation from the employees’ perceptions, distinguish this study from previous studies. Classification-JEL: M1, M19, M310 Keywords: Path Model, Customer Orientation, Training, Innovativeness Journal: International Review of Management and Marketing Pages: 1-10 Volume: 12 Issue: 1 Year: 2022 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/12516/pdf/29550 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/12516/pdf File-Format: text/html Handle: RePEc:eco:journ3:2022-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Antoni Pestaria Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Kamaludin Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Husaini Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Fadli Author-Workplace-Name: Universitas Bengkulu, Bengkulu, Indonesia. Title: The Mediating Role of Age Productivity on Human Resources Development, Health Infrastructure, and Proverty Level Abstract: Poverty is a classic problem in many regions in Indonesia, including the Bengkulu Province. There are several causes of poverty case in Bengkulu, three of which are low human resources, inadequate rural health infrastructure, and less productive population with productive working age. The purpose of the study is to examine (1) the influence of human resources management, health infrastructure, and productive age partially on poverty in Bengkulu Province, and (2) the influence of human resources, health infrastructure respectively through mediation of productive age on poverty in Bengkulu Province. This study uses a quantitative descriptive approach using secondary data. The research population is all districts/cities in Bengkulu Province totalling 9 districts and 1 city in 2010-2019. This study uses saturated sampling. The data was then processed and analyzed using SEM-PLS. The results of the study show that human resources proxied by the Human Development Index (HDI) had a positive effect on the poverty level, health infrastructure had no effect on the poverty level, productive age had no effect on the poverty level, productive age was not a mediating variable between resources and the poverty level, so that cannot be used as a mediating variable, and productive age does not mediate the effect of health infrastructure on poverty levels in Bengkulu Province Classification-JEL: M48 Keywords: Human Resources, Health Infrastructure, Poverty Levels, Productive Age Journal: International Review of Management and Marketing Pages: 11-18 Volume: 12 Issue: 1 Year: 2022 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/12539/pdf/29551 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/12539/pdf File-Format: text/html Handle: RePEc:eco:journ3:2022-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Serap Turkyilmaz Author-Workplace-Name: Beykent University, Istanbul, Turkey. Author-Name: Erkut Altindað Author-Workplace-Name: Beykent University, Istanbul, Turkey. Title: Analysis of Smart Home Systems in the Context of the Internet of Things in Terms of Consumer Experience Abstract: Smart homes, which are an important component of the Internet of Things (IoT) provides an effective service for users by communicating with various digital devices based on IoT. IoT-based smart home technology has transformed the lives of humans by providing everyone with a connection independently from time and space. However, due to various challenges such as privacy, security, and price, problems are experienced by consumers in terms of accepting smart home technologies. In the study, it was aimed to develop a model for accepting smart home technologies, and based on the results obtained, it was attempted to determine what factors affect the consumers’ intention to buy smart home systems. In this context, with the help of Technology Acceptance Model (TAM), a research model was designed for the purchaser of a home as a product. In the research model, it was investigated what kind of effects perceived psychological factors (perceived ease of use, perceived intelligence, perceived suitability, perceived price, and perceived risk of privacy) have on the purpose and behavior of using IoT systems through perceived benefit. In addition, the relationship between sensory and emotional experiences of consumers, psychological perception factors and perceived usefulness was tested. Data was collected by conducting an online survey questionnaire completed by 430 respondents. Partial least squares (PLSs) was explored to test the theoretical model. The research results show that perceived psychological factors (perceived ease of use, perceived connectivity, perceived intelligence, perceived convenience, and perceived privacy risk) have significant effect on the intention and behavior of IOT systems usage through perceived benefit. In terms of sensory and emotional experience, it only softens the relationship between the perceived privacy risk of emotional experience and the perceived benefit. Classification-JEL: M15, M31, O33 Keywords: Consumer Survey, Internet of Things, Technology Acceptance, Information and Communication Technology, Consumer Experience Journal: International Review of Management and Marketing Pages: 19-31 Volume: 12 Issue: 1 Year: 2022 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/12709/pdf/29552 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/12709/pdf File-Format: text/html Handle: RePEc:eco:journ3:2022-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Elian Susanti Author-Workplace-Name: Department Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Ridwan Nurazi Author-Workplace-Name: Department Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Fachruzzaman Author-Workplace-Name: Department Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Saiful Author-Workplace-Name: Department Universitas Bengkulu, Bengkulu, Indonesia. Author-Name: Dodi Hardinata Author-Workplace-Name: Department Universitas Bengkulu, Bengkulu, Indonesia. Title: Implementation Model of Equity Participation in Regional Development Banks in Indonesia Abstract: The purpose of this study is to analyze the implementation of competitive advantage in equity participation in PT Bank Pembangunan Daerah for the period of October 2020 which is still in the category of Commercial Banks Based on Business Activities 1. Specifically, this research also tries to build the best implementation model for regional capital participation to PT Bank Pembangunan Daerah which is integrated with the planning and budgeting system and integrated with regional development priorities. We operate qualitative method which aims to get the real picture by developing a process analysis using direct data sources from informants totaling 27 people with very competent status in the field of regional capital participation at PT Bank Pembangunan Daerah Bengkulu Province and Central Sulawesi Province. Creswell (2009) states that the research process involves questions and procedures that arise, data that is usually collected in a participant setting, data analysis that is constructed inductively from specific to general themes. The results of the study explain that competitive advantage is seen from the substance of the low cost strategy of 25 (twenty five) Regional General Treasurers as Regional Financial Management Officers, there are 20 (twenty) Regional General Treasurers as Regional Financial Management Officers stating that the implementation of competitive advantage is seen from the substance the low-cost strategy is still not optimal (80% of informants), and 5 (five) Regional General Treasurers as Regional Financial Management Officers explain that currently there is no implementation of the low-cost strategy in the series of processes for capital participation in the work area carried out by PT Bank Pembangunan Daerah Bengkulu and in the work area of PT Bank Pembangunan Daerah Sulawesi Tengah (20% Informants). The best implementation model to build the integration of the provincial/district/city government capital participation system into PT Bank Pembangunan Daerah in an optimal and regulatory manner with operations is: Phase 1, capital participation management is integrated with regional regulations on RPJMD, Restra SKPD documents, and RKPD documents. Stage 2, the management of equity participation is implemented in regional regulations concerning APBD, then realized and evaluated in the general meeting of shareholders and/or other coordination meetings. Classification-JEL: G3 Keywords: Bank, Equity, Participation, Finance, Integration, Qualitative Journal: International Review of Management and Marketing Pages: 32-42 Volume: 12 Issue: 1 Year: 2022 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/12654/pdf/29553 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/12654/pdf File-Format: text/html Handle: RePEc:eco:journ3:2022-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Yomna Daoud Author-Workplace-Name: Research Laboratory in Economics and Management, University of Sfax, Tunisia, Author-Name: Aida Kammoun Author-Workplace-Name: Department of Management, Higher Institute of Business Administration, Sfax, Tunisia. Title: Capital Regulation and Risk-taking Behavior: Empirical Evidence for Islamic Banks Abstract: This paper investigates whether regulatory pressures have an impact on the relationship between change in capital and bank risk-taking. On the basis of a well-developed theoretical background, capital regulation constitutes the core of prudential regulation within the banking sector. Several researches have investigated this relationship between capital and risk in conventional banks, and this subject has gained in interest since the last financial crisis. This study is one of the few studies that have attempted to provide empirical evidence on this issue for Islamic banks. We use data of Islamic banking sectors over the period 2010–2014. The results reveal that Islamic banks tend to behave differently at each level of capital adequacy. In addition, we provide some evidence that change in capital is positively related to the change in risk for highly capitalized Islamic banks. Classification-JEL: G21, G28, G29, G32 Keywords: Islamic Banking Sector, Regulatory Pressure, Total Capital, Risk-Taking Journal: International Review of Management and Marketing Pages: 43-50 Volume: 12 Issue: 1 Year: 2022 Month: File-URL: http://www.econjournals.com/index.php/irmm/article/download/12612/6618/29584 File-Format: Application/pdf File-URL: http://www.econjournals.com/index.php/irmm/article/view/12612/6618 File-Format: text/html Handle: RePEc:eco:journ3:2022-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Sayaf Algrady Author-Workplace-Name: Faculty of Accounting, Zhejiang Gongshang University, 314423, Hangzhou, China. Author-Name: Xie Xiaojun Author-Workplace-Name: Faculty of Accounting, Zhejiang Gongshang University, 314423, Hangzhou, China. Title: Influential Factors Affecting Earnings Management in Public Listed Companies: A Conceptual Model Abstract: The issue of earnings management in public listed companies has gained an increasing attention from academicians and policy makers due to its impact on stakeholders’ decision-making. Researchers found that the main factors influencing earnings management can be grouped under internal and external corporate governance aspects. This study proposed a comprehensive model combining some internal and external corporate governance factors affecting earnings management. Based on a review and synthesis of relevant literature, the current study concludes that audit committee characteristics, auditor reputation and audit opinion have a significant impact on earnings management. Further, we predict that auditor reputation has a potential mediating role on the relationship between audit committee characteristics and earnings management, and on the relationship between audit committee characteristics and audit opinion. This research extends the scholarship on earnings management literature and has the potential to provide a set of recommendations to investors and regulatory entities. Classification-JEL: M41, M42, M48 Keywords: Earnings Management, Audit Committee, Audit Opinion, Auditor Reputation Journal: International Review of Management and Marketing Pages: 1-10 Volume: 12 Issue: 2 Year: 2022 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/12920/6704 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/12920 File-Format: text/html Handle: RePEc:eco:journ3:2022-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Collins C. Ngwakwe Author-Workplace-Name: Turfloop Graduate School of Leadership, Faculty of Management and Law, University of Limpopo, South Africa Title: Accounting Information System and Computerisation: A Conceptualisation Abstract: This paper highlights the computerisation fundamentals of accounting information system through accounting software application. It presents the layers of computerisation, which are pivotal to the application of accounting software, namely the hardware, the application, and system software. Furthermore, it highlights accounting software with selected examples from the Sage Accounting Software and notes significant advantage of applying the accounting software into accounting operations. These include amongst others integration of different items and different segments, speed, reliability, volume, storage, virtual, and real-time concurrent operations. It highlights nascent threat to computerisation and remote accounting processing, namely the ransom-ware cyber-attack. Therefore, the development of new anti-cyber-attack accounting software becomes very pertinent. Classification-JEL: M41 Keywords: Accounting information, computerised accounting, accounting system Journal: International Review of Management and Marketing Pages: 11-14 Volume: 12 Issue: 2 Year: 2022 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13016/6714 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13016 File-Format: text/html Handle: RePEc:eco:journ3:2022-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Ridwan Tonny Hasiholan Pane Author-Workplace-Name: Economic and Business Faculties, Tanjungpura University, Indonesia. Author-Name: Djoko Setyadi Author-Workplace-Name: Economic and Business Faculties, Mulawarman University of Samarinda, Indonesia. Author-Name: Titik Rosnani Author-Workplace-Name: Economic and Business Faculties, Tanjungpura University, Indonesia Title: Implementation of Quality Management towards the Internal Service Quality and Trust in Management and its Impact on Job Satisfaction: The Role of Moderation of the National Health Insurance System Abstract: This research aims to explain the effects of the Implementation of Quality Management towards the Internal Services quality and Trust in Management and its Impact on Health Workers’ Job Satisfaction and to examine the role of moderation variable of the national health insurance system. The method used in this study was quantitative and research participants were health workers who work in 20 health centers with 365 health workers. The data were analyzed using the statistical method of Structural Equation Modeling with the WarpPLS approach. The results of the study found that the implementation of quality management had a significant effect on (1) internal service quality, (2) trust in management, (3) health workers’ job satisfaction, (4) internal service quality had a significant effect on trust in management, (5) internal service quality had a significant effect on the mediation of the implementation of quality management towards health workers’ job satisfaction (6) trust in management had a significant effect on the mediation of the implementation of quality management towards health workers’ job satisfaction (7) the national health insurance system had a significant effect on the moderation of the quality of internal service towards health workers’ job satisfaction (8) the national health insurance system had a significant effect on the moderation of trust in management towards health workers’ job satisfaction. Classification-JEL: I13, I18 Keywords: Quality Management, Job Satisfaction, Trust, Insurance Journal: International Review of Management and Marketing Pages: 1-9 Volume: 12 Issue: 3 Year: 2022 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13015/6723 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13015 File-Format: text/html Handle: RePEc:eco:journ3:2022-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Prince Enwereji Author-Workplace-Name: Department of Management Science, Faculty of Economics and Management Science, North-West University, South Africa. Author-Name: M. Potgieter Author-Workplace-Name: Department of Management Science, Faculty of Economics and Management Science, North-West University, South Africa. Title: Strategic Leadership Qualities to Enhance the Payment Culture for Municipal Services within an African Context Abstract: The purpose of this study was to identify the strategic leadership qualities required of municipal role-players to cultivate a payment culture for municipal services in the North West Province in South Africa. A systematic review and comparative study were conducted to compare the strategic competencies of executives in Canada, the United States of America, and the United Kingdom. These are considered leading countries in service provision. The study proposes that municipalities should be visionary and result-driven, and engage people, while collaborating with relevant stakeholders to achieve desired results. The study further recommends that municipal role players adopt strategic leadership to achieve change through a planning and development process that involves assessing future goals and mapping specific actions. Furthermore, municipalities should achieve their goals through a strategic process of analysis, formulation, implementation, and evaluation, all of which entail a number of constituent tasks. Classification-JEL: H70 Keywords: Strategic leadership, leadership competencies, payment compliance, payment culture, municipalities, South Africa Journal: International Review of Management and Marketing Pages: 10-17 Volume: 12 Issue: 3 Year: 2022 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13075/6724 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13075 File-Format: text/html Handle: RePEc:eco:journ3:2022-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Chacha Magasi Author-Workplace-Name: College of Business Education, Dodoma City, Tanzania. Author-Name: Robert Galan Mashenene Author-Workplace-Name: College of Business Education, Dodoma City, Tanzania. Author-Name: Dorice Munuo Ndengenesa Author-Workplace-Name: College of Business Education, Dodoma City, Tanzania. Title: Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model Abstract: This study assessed the effect of service quality on customer satisfaction in Tanzanian’s higher education by re-examination of SERVQUAL Model through testing its existing five dimensions, namely; tangibles, reliability, responsiveness, empathy and assurance and one new suggested dimension, namely, compliance. The study was carried out in higher learning institutions situated in Dodoma city. The study employed a stratified random sampling technique to select a sample. The study adopted a cross-sectional research design whereas a questionnaire survey was used to collect quantitative data from a sample of 326 students from higher learning institutions. Descriptive statistics were used to compute the quality of services using perceived service quality (P) and expected service quality (E). Inferential statistics involved a binary logistic regression model to estimate the effect of service quality dimensions and compliance on customer satisfaction. The findings show that service quality in higher education was perceived by students to be below their expectations. The findings from logit model revealed that tangibles, reliability, responsiveness, empathy, assurance and compliance were important variables in predicting students’ satisfaction in higher education. Classification-JEL: IM Keywords: Customer satisfaction, higher education, service quality, SERVQUAL Model Journal: International Review of Management and Marketing Pages: 18-25 Volume: 12 Issue: 3 Year: 2022 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13040/6729 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13040 File-Format: text/html Handle: RePEc:eco:journ3:2022-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Lesley G. Benson Author-Workplace-Name: Department of Marketing Management, University of Pretoria, Private Bag X20, Pretoria, South Africa. Author-Name: Tinashe TR Ndoro Author-Workplace-Name: Department of Marketing Management, University of Pretoria, Private Bag X20, Pretoria, South Africa. Title: An Investigation into Online Shopping Cart Abandonment in South Africa Abstract: The research sought to investigate the factors that impact consumers’ online shopping cart abandonment in South Africa. The factors that impact online shopping cart abandonment which were under investigation included perceived security risks, perceived costs and organisation and research. A quantitative research design was adopted in the study and data was collected from respondents. The respondents consisted of consumers who are over the age of 18 and reside in South Africa. Structural equation modelling was used to analyse the data. The resulted showed that perceived security risks, perceived costs and organisation and research have a statistically significant impact on online shopping cart abandonment. The findings of this study offer businesses insight into the consumer motivations for abandoning their online shopping carts. This area of research has not been fully explored in developing countries, including South Africa. Classification-JEL: M3; M30; M31; M310 Keywords: online shopping, cart abandonment, perceived security risk, organisation and research Journal: International Review of Management and Marketing Pages: 26-30 Volume: 12 Issue: 3 Year: 2022 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/12985/6753 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/12985 File-Format: text/html Handle: RePEc:eco:journ3:2022-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Seshoka L. Muila Author-Workplace-Name: Turfloop Graduate School of Leadership, University of Limpopo, South Africa. Author-Name: Collins C. Ngwakwe Author-Workplace-Name: Turfloop Graduate School of Leadership, University of Limpopo, South Africa. Title: Relationship between Government Financial Grants, Internal Revenue and Maternal Mortality Rate in South Africa Abstract: Funding of public hospitals and access to quality health care is a universal problem especially in developing countries.This paper aims to examine the relationship between government financial grants, internal revenue and maternal mortality rate. Previous literature has suggested that to achieve better health outcomes, multiple factors including but not limited to finance must be taken into consideration.Secondary data from audited annual health reports (2014/15-2018/19) of the nine South African Provinces was analyzed with the employ of panel data regression technique. Internal Government Revenue was statistically significant at a 5% level of significance (P < 0.05) and Government Financial Grant was not statistically significant (P > 0.05). Maternal mortality rate is therefore dependent on internal revenue and not on government financial grants. The findings change the ancient saying that maternal health outcomes shall improve when the government pumps more finances into the health system. Instead, the study reveals that internal revenue generation has an impact on the maternal mortality rate thus bringing in another approach in the fight against maternal mortality. The study adds value to the public health administration in that it brings a different perspective on the fight against the maternal mortality in South Africa. Classification-JEL: H51; E62; H83; I11 Keywords: financial grants, internal generated revenue, Public health management, Public health Expenditure, maternal mortality rate Journal: International Review of Management and Marketing Pages: 31-36 Volume: 12 Issue: 3 Year: 2022 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13060/6791 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13060 File-Format: text/html Handle: RePEc:eco:journ3:2022-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Samerah Abdullah H. Al-Kazlah Author-Workplace-Name: Business Administration, College of Business, King Khalid University, Saudi Arabia; & Department of Business Administration, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia. Author-Name: Roaa Osama Badkook Author-Workplace-Name: Department of Finance, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia. Title: The Effect of Human Resource Management Practices on Employees’ Motivation and Creativity in the Private Sector of Saudi Arabia Abstract: By linking HRM practices with employees’ intrinsic motivation and creativity, we sought to evaluate the effectiveness of HRM practices for improving the enthusiasm and ingenuity of workers. More specifically, we investigated the impact of a package of HRM practices (i.e., job training and job design) on employees’ inherent motivation and the influence this has on their creativeness while performing their roles. Data were gathered from 416 employees in the private sector of Saudi Arabia to study how job training and design affected three basic determinants of intrinsic motivation—namely autonomy, relatedness, and competence—as well as the degree to which improvements in employee motivation have a positive effect on their creativity. The findings indicate that (1) overall job design has a positive and significant effect on employees’ motivation, with the most effective job design dimensions being task significance, feedback, and autonomy, while (2) job training also has a significant positive impact on intrinsic motivation. Moreover, (3) the results further demonstrate that (3) intrinsic job motivation has a significant effect in terms of encouraging employees to fulfil their roles in a more creative way. Classification-JEL: C2, C21, L32, O1, O15 Keywords: HRM, Job Training, Job Design, Autonomy, Relatedness, Competence Journal: International Review of Management and Marketing Pages: 1-9 Volume: 12 Issue: 4 Year: 2022 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13215/6818 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13215 File-Format: text/html Handle: RePEc:eco:journ3:2022-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Pierre Mostert Author-Workplace-Name: Department of Marketing Management, University of Pretoria, Pretoria, South Africa. Author-Name: Tiaan Naude Author-Workplace-Name: Department of Marketing Management, University of Pretoria, Pretoria, South Africa. Title: Exploring the Antecedents and Brand Avoidance as the Outcome, of Identity Incongruity Abstract: One of the leading causes of brand avoidance relates to the incongruence between consumers’ self-image and brands’ images. While previous researchers made recommendations concerning the antecedents of identity incongruity, their recommendations were based on either speculation or on individual measurement items included in larger (unrelated) constructs. This paper addresses this research gap by establishing the antecedents, and brand avoidance as the outcome, of identity incongruity. The link to the study questionnaire was sent by one of South Africa’s leading cellular service providers by means of SMS messages to their customers, inviting them to participate in the study. Results from 276 fully completed questionnaires show, similar to previous studies, a strong relationship between identity incongruity and brand avoidance. Unlike previous research we established that both inauthenticity and brand image predict identity incongruity, but found no relationships between identity incongruity and negative reference groups, deindividualisation, and family influence. The study accordingly identified the actual antecedents practitioners should focus on when trying to minimise the negative consequences of brand avoidance due to identity incongruity. Classification-JEL: M300, M310 Keywords: Brand Avoidance, Identity Incongruity, Brand Image, Inauthenticity, Negative Reference Groups, Deindividualisation, Family Influences Journal: International Review of Management and Marketing Pages: 10-18 Volume: 12 Issue: 4 Year: 2022 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13179/6819 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13179 File-Format: text/html Handle: RePEc:eco:journ3:2022-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Saah Author-Workplace-Name: North-West University, Mahikeng Campus, Private Bag X2046, Mmabatho, 2745, South Africa. Title: Critical Factors for the Successful Implementation of a Strategic Business Plan among Small and Medium Size Enterprises Abstract: In today's dynamic and competitive business world, small and medium-sized enterprises require strategic planning as a business tool. The purpose of this study was to determine requirements that a small business must meet to successfully implement a strategic business plan. The study employs a qualitative research approach for collecting and analysing data. A non-probability sampling method was used to select the 20 small business owners and managers who participated in the study. The data collection was done through the conduction of interviews and thematic analysis was carry out to analyse the data.   The findings demonstrate that strategic business planning helps small businesses in analysing their existing contexts, examining how current trends could affect them, and determining best practices to overcome potential barriers to success. The study equally portrays those small businesses that implement strategic business planning into their operations have a higher chance of success than those that do not. Classification-JEL: M130, M13, M21 Keywords: Critical Factors, Strategic Business Plan, SMEs, Implementation, Success Journal: International Review of Management and Marketing Pages: 19-28 Volume: 12 Issue: 4 Year: 2022 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13280/6820 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13280 File-Format: text/html Handle: RePEc:eco:journ3:2022-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Caitlin de la Roche Author-Workplace-Name: University of the Witwatersrand, South Africa Author-Name: Tiago de Barros Author-Workplace-Name: University of the Witwatersrand, South Africa Author-Name: Tinashe Chuchu Author-Workplace-Name: University of the Witwatersrand, South Africa Author-Name: Brighton Nyagadza Author-Workplace-Name: Marondera University of Agricultural Sciences & Technology, Zimbabwe. Author-Name: Marike Venter de Villiers Author-Workplace-Name: University of the Witwatersrand, South Africa Title: An Investigation on Consumer Perceptions of Email and Social Media Marketing: An Advertising Case in South Africa Abstract: Due to the increasing usage of digital marketing to advertise to consumers in recent years, there has been a growing interest in determining which digital marketing channels are the most effective in not only successfully getting the brand message across to the consumer, but also generating the most return on investment in the form of greater consumer purchase intention. As such, the objective of this research was to determine how the antecedents, perceived benefit, perceived risk, and organisational trust influenced consumer attitudes towards these two digital marketing channels. Furthermore, the effect of consumer attitudes on consumer purchase intention and hence post-purchase behaviour were also examined. The research was conducted using a quantitative approach by means of a survey in the forms of a questionnaire that was distributed to participants using a combination of the convenience and snowball sampling methods. A sample size of 262 respondents was used, and the requirements to participate in the study were for the individual to be over the age of 18 and be a consumer based in South Africa. The data was subsequently analysed using SPSS 27 for descriptive analysis and hypothesis testing respectively. The proposed hypotheses were tested to understand the relationships between the study’s constructs. Ultimately, the study found that consumers who form a positive attitude towards a brand advertising via email or social media will have a higher intention to purchase the brand, and will more likely make repeat purchases of that brand. The limitations of the study are discussed and future research direction is proposed. Classification-JEL: M3; M30; M31; M310 Keywords: Email marketing, social media marketing, consumer attitude, consumer purchase intention, perceived benefit, perceived risk, organisational trust Journal: International Review of Management and Marketing Pages: 29-37 Volume: 12 Issue: 4 Year: 2022 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13248/6821 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13248 File-Format: text/html Handle: RePEc:eco:journ3:2022-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim Zada Author-Workplace-Name: Beirut Arab University, Beirut, Lebanon. Title: The Contributions of Customer Knowledge and Artificial Intelligence to Customer Satisfaction Abstract: Customer knowledge is critical for business and marketing strategy, and companies are turning to Artificial Intelligence (AI)-based data analysis to better understand user experience and behavior in both product and service sectors. This paper discusses the importance of customer knowledge and the tools for obtaining it using AI-based analysis. While AI-based analysis has many benefits, such as advanced and detailed analytics, it also has many drawbacks, such as privacy and the human-biased factor that the machine can learn from interacting with humans. AI is a delicate marketing technology that should be controlled by humans because it cannot replace humans in customer service, relationship management, and critical situations. Classification-JEL: M31, O32, D83 Keywords: Customer Knowledge, AI Technology, Marketing, Customer Satisfaction, Customer Relationship, Communication Journal: International Review of Management and Marketing Pages: 1-4 Volume: 12 Issue: 5 Year: 2022 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13314/6876 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13314 File-Format: text/html Handle: RePEc:eco:journ3:2022-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Tamara Kasamani Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Author-Name: Alaa Abass Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Author-Name: Nehale Mostapha Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Beirut, Lebanon. Title: The Antecedents and Consequences of Customer Inspiration: The Mediating Role of Perceptual Fluency in the Online Shopping Context Abstract: Customer inspiration is gaining scholars attention in the marketing literature. Thus, the main objective of this study is to highlight on customer inspiration in the online shopping context, and this could be by examining the role of augmented reality (AR) in promoting customer inspiration. Minimal number of research have studied the effect of two critical dimensions of AR which are environmental embedding and simulated physical control on customer inspiration. Thus, this research will bridge this gap by conducting a quantitative study that empirically validates the effect of these two important variables on customer inspiration. Besides, this will open new insights for the future research to explore other variables and better understand AR. In addition, few studies have validated the theory of processing fluency in the AR context. Hence, this study will close the gap and investigate the role of perceptual fluency as a mediator to the relationship between AR and customer inspiration. Classification-JEL: L81, M3 Keywords: Augmented reality, Customer inspiration, Online shopping, Perceptual fluency, Lebanon, Advocacy intention, Decision comfort Journal: International Review of Management and Marketing Pages: 5-11 Volume: 12 Issue: 5 Year: 2022 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13390/6877 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13390 File-Format: text/html Handle: RePEc:eco:journ3:2022-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Isra Sitan Al Qasrawi Author-Workplace-Name: Department of Information Technology, Al-Balqa Applied University, Jordan, Author-Name: Khaled Khalaf Alafi Author-Workplace-Name: Department of Management, The World Islamic Sciences and Education University, Jordan. Title: Impact of Business Intelligence on Strategic Entrepreneurship: The Mediating Role of Organizational Agility Abstract: The purpose of the study is to examine the impact of Business Intelligence (BI) on Strategic Entrepreneurship (SE) with the existence of Organizational Agility (OA) in Jordanian entrepreneurial companies. The researchers used the quantitative method, as it has an empirical nature. The questionnaire was adopted as a data collection tool. In total, 209 questionnaires were disturbed electronically among 16 entrepreneurial companies operating in King Hussein Business Park (KHBS) in Amman, Jordan. The analyzed results showed a high positive impact of BI on SE, which is seen evident in the results where BI dimensions (data warehousing, data mining, and On-Line Analytic Processing (OLAP)), have a statistically significant impact on SE and its dimensions (entrepreneurial mindset, applying creativity and developing innovation, opportunities identification, and acceptance of risk). Additionally, OA depicted a partial mediation between BI and SE. Furthermore, all main and sub hypotheses were significant and accepted, since the p-value of each analysis is <0.05. Finally, the researchers recommend applying BI in entrepreneurial companies that do not adopt it, and it should be given a high priority as it has been proven that BI increases the chances of identifying opportunities, accepting risks, and, moreover, developing innovative projects. Classification-JEL: L26, M15 Keywords: Business Intelligence; Strategic Entrepreneurship; Organizational Agility; Entrepreneurial Companies Journal: International Review of Management and Marketing Pages: 12-20 Volume: 12 Issue: 5 Year: 2022 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13336/6878 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13336 File-Format: text/html Handle: RePEc:eco:journ3:2022-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth Nwanua Ohei Author-Workplace-Name: Department of Management Sciences, Mangosuthu University of Technology, South Africa. Author-Name: Sam Lubbe Author-Workplace-Name: Department of Management Sciences, Mangosuthu University of Technology, South Africa. Title: Taking Full Advantage of the COVID-19 Era to Intensify the Use of Information and Communication Technology Tools in Higher Education Institutes Abstract: In the past, especially in underdeveloped countries, Information and Communication Technology (ICT) tools in higher education institutions were underutilized. But the unanticipated Coronavirus Disease 2019 (COVID-19) disaster, has forced everyone in the world to rely on ICT resources for education. This paper discusses the need to intensify the use of Information and Communication Technology (ICT) tools in higher education institutions by thoroughly exploiting the COVID-19 global state of emergency. The study assesses the value of Information and Communication Technology (ICT) resources in academic institutions. More so, the study goes into further detail about the contributions of Information and Communication Technology (ICT) resources in higher education institutions during the COVID-19 pandemic. In this study, a scoping review was chosen in selecting previous studies related to the field of current research. The findings of this study revealed that the applications of Information and Communication Technology (ICT) tools are essential for educational advancement; that it significantly accelerated education process during the pandemic. The study’s findings also revealed that there are several key factors that can help intensify the use of Information and Communication Technology (ICT) tools in higher education institutions. Classification-JEL: D8, I23 Keywords: ICT tools, COVID-19, Educators, Learners, Higher education institutes Journal: International Review of Management and Marketing Pages: 21-32 Volume: 12 Issue: 5 Year: 2022 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13542/6943 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13542 File-Format: text/html Handle: RePEc:eco:journ3:2022-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Khomotjo Jane Kutumela Author-Workplace-Name: Milpark Business School, Johannesburg, South Africa, Author-Name: Sam Lubbe Author-Workplace-Name: Management Sciences, Mangosuthu University of Technology, South Africa Author-Name: Kenneth Nwanua Ohei Author-Workplace-Name: Mangosuthu University of Technology, South Africa. Title: Investigating Business Intelligence as a Possible Differentiator for Administrative Competitive Edge Abstract: Business Intelligence (BI) has been recognised as a crucial component of the organisation’s success. Whilst some organisations are able to exploit and realise the benefits of BI, there are still several organisations that fail to capitalise on its potential. The aim was to investigate BI as a possible differentiator for administrative competitive edge. The study applied a deductive research approach and a quantitative research method. Data was collected using questionnaires from a population of 302 respondents. Results revealed that, the use of BI in organisation is dependent on the employees realising the strong correlation between business alignment, BI and strategy. Management support was found to be a key indicator in demonstrating leadership, commitment, and advocacy towards BI initiatives. The study found that the alignment of BI with strategy within an organisation makes it possible for the organisation to reap the benefits of BI which led to better decision making. BI was found to be useful in assisting respondents to perform and complete their tasks quicker and with ease. The conceptual framework tested in the study comprised of three constructs: strategy alignment, management support and BI utilisation as contributing components in making it a differentiator in gaining a competitive advantage. Classification-JEL: D7, M1 Keywords: Business Intelligence, Differentiator, Administrations, Competitive edge Journal: International Review of Management and Marketing Pages: 33-42 Volume: 12 Issue: 5 Year: 2022 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13307/6967 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13307 File-Format: text/html Handle: RePEc:eco:journ3:2022-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Ryo Iwata Author-Workplace-Name: Department of Industrial and Systems Engineering, Aoyama Gakuin University, Kanagawa, Japan. Author-Name: Kaoru Kuramoto Author-Workplace-Name: Department of Industrial and Systems Engineering, Aoyama Gakuin University, Kanagawa, Japan. Author-Name: Satoshi Kumagai Author-Workplace-Name: Department of Industrial and Systems Engineering, Aoyama Gakuin University, Kanagawa, Japan. Title: Detecting Chasms and Cracks Using Innovator Scores and Agent Interactions Abstract: In chasm theory, it is found from field data that many new products have an initial sales peak followed by a decline. In some cases, this decline lasts for a long period of time, which is named a chasm or crack. In this study, we model the phenomenon using innovator scores and agent-based modelling to understand the factors that cause it. We then conduct a sensitivity analysis of the exogenous variables that determine the behavior of the model. Specifically, we use innovator scores to classify users into innovator theory groups, and build an agent-based model. This study evaluates how cluster connectivity, which represents the word-of-mouth effect between each group, and product recognition range, which represents the advertising effect, affect the chasm or crack phenomenon and new product diffusion. Four scenarios are analyzed with different cluster connectivity and product recognition ranges. Additionally, for each scenario, we perform simulations that consider the interactions between agents and add considerations for new product diffusion measures. Evaluating this model using the behavioral and questionnaire data collected from users of an Online-to-Offline site, it is found that the parameters related to communication in the clusters are factors that cause the occurrence of chasms and cracks. Classification-JEL: M31, O39, C63, C38 Keywords: Innovator Theory, Chasm theory, Agent-Based Modeling, Sensitivity Analysis, Three-Sigma Rule, O2O Journal: International Review of Management and Marketing Pages: 1-15 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13605/6968 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13605 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: P. Marais Author-Workplace-Name: Regensys Business School, South Africa. Author-Name: Krishna K. Govender Author-Workplace-Name: University of KwaZulu-Natal, South Africa. Title: The Impact of Purpose as a Principal Leadership Skill on the Performance of Select Township Schools in South Africa Abstract: This study aimed to investigate the impact of “purpose” as a principal leadership skill on the performance of two township schools using a quantitative research design and collecting data from the school principals, teachers and matric learners, using the 28-scale Servant Leadership Test as well as Gallup’s Q12 Employee Engagement survey. The questionnaires addressed the key objectives, namely, the extent to which the principals of the participating schools exhibited servant leadership and their understanding of “purpose” as one word in leadership and how teachers and learners perceived the impact of a “one-word” purpose-driven leader on the performance of the selected schools. Although no relationship could be demonstrated between ‘’purpose’’ and the performance of the two township schools, it became evident that a significant increase in Servant Leadership leads to a significant increase in engagement and performance, as measured by the matric pass rate. It is recommended that workshops be facilitated with principals and teachers in order to entrench ‘’purpose’’ deeper throughout the schools. In addition, Servant Leadership training has to conduced to increase the leadership ability of the school principals. Future research in the area of ‘’purpose as one word’’, as well as Servant Leadership as a principal skillset within the South Africa’s public school’s leadership is recommended. Classification-JEL: M14; I120 Keywords: leadership; schools; servant leadership; one-word purpose Journal: International Review of Management and Marketing Pages: 16-22 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13794/6969 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13794 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Andrew R. Kamwendo Author-Workplace-Name: Department of Marketing & Retail Management, Durban University of Technology, South Africa Author-Name: Mandusha Maharaj Author-Workplace-Name: Department of Marketing & Retail Management, Durban University of Technology, South Africa, Title: The Preferences of Consumers When Selecting Clothing Detergent Products Abstract: The retailing environment has shown that consumer purchases are dependent upon the consideration and subsequent evaluation of product attributes. Consumer’s selection of products are driven by their preferences for the attributes that the products possess. The aim of this study was to investigate product attribute preferences for cross-category shopping products in Durban. The quantitative study design based on a cross-sectional descriptive survey was conducted. The study population consisted of consumers within the city of Durban. The study sampled 213 students selected from three universities in Durban (University A, B and C). Research respondents were chosen using convenience sampling. Respondents were purposely selected based on their capacity to give meaningful information relevant to the study. The Cronbach alpha test was conducted to test for reliability of the first instrument. The results indicated acceptable, consistent scoring patterns for the sections of the research instrument. The study revealed that for clothing detergent products, product form is the most important attribute followed by product effectiveness. It is important to note that significant differences were found in the respondent's preferences for product attributes in terms of the respondent's demographics. For clothing detergents, significant differences were found in terms of respondents preferences for the price, scent, size and product form of clothing detergents. Subsequently, generalised product attribute preferences were obtained. The findings of the study are limited due to the low response rate among older respondents. Future studies may benefit from investigating sub-categories. Moreover, future studies should consider other consumer segmentation methods in order to better understand and classify retail behaviour when developing modelling approaches. Retail managers may benefit from communicating more value for money for their skincare product offerings. Brands that are synonymous with longer lasting products either through offering more volume or products that require less application to achieve desired results may provide a competitive advantage. Classification-JEL: M3, M30, M31, M310 Keywords: Attributes preferences; conjoint analysis; consideration set; clothing detergent; heuristics; product category Journal: International Review of Management and Marketing Pages: 23-36 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13274/7005 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13274 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Steven Kayambazinthu Msosa Author-Workplace-Name: Mangosuthu University of Technology, South Africa. Title: Challenges Facing Women Cooperatives in Accessing Markets for Agricultural Products: A Systematic Literature Review Abstract: Co-operatives enable women who would have been isolated and working alone to band together and produce economies of scale whilst also increasing their negotiating power in the market. However, despite the quest to access the markets as a unit, women cooperatives face several challenges that hinder their progress. This study sought to analyse the challenges facing women cooperatives in accessing markets for agricultural products. A systematic literature review was conducted using several academic databases. Thus, a plethora of studies on women cooperatives published between 2011 and 2022 were reviewed. The findings of this study show that women cooperatives’ access to markets is hampered by a lack of information about markets, transportation problems, structural and cultural constraints, and a lack of skills. This study is expected to contribute to the extant literature on women cooperatives and could assist scholars, policy-makers and practitioners to understand the dynamics of the challenges affecting women cooperatives. Such an understanding could help in reviewing and re-designing policies aimed at opening up markets for women cooperatives. Classification-JEL: M31, Q11, Q13 Keywords: Women, cooperatives, markets, barriers, information, illiteracy Journal: International Review of Management and Marketing Pages: 37-43 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13420/7036 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13420 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Habiba Ben Ameur Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Business and Marketing Research, Tunisia. Author-Name: Kaouther Saeid Ben Rached Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Business and Marketing Research, Tunisia. Title: Impact of Consumer Empowerment on Satisfaction in an Online Brand Community: Mediating role of the Online Experience Toward the Brand Abstract: In a connected world, the consumer has become an actor, informed and has access to all types of information. He can express his opinions, his experiences and seeks to acquire more control and power, which gives him meaning in his consumption (Moussafir and Qmichchou, 2021). According to Pruche (2014), consumer empowerment is associated more particularly with the development of e-commerce, which not only allows access to information but also facilitates the comparison of offers and makes the consumer more autonomous in its decision-making process. Through this academic work, we sought to know the relationship between consumer empowerment and satisfaction while specifying the role of the online experience towards the brand. The results of a survey carried out among 300 Tunisian Internet users subscribed to the online brand community "Mabrouk" reveal that the relationship between empowerment-satisfaction and online empowerment-experience towards the brand is significant, while the relationship between online experience and satisfaction is not significant. Classification-JEL: M31, Z000 Keywords: Consumer empowerment, online brand experience, satisfaction, online brand community Journal: International Review of Management and Marketing Pages: 44-54 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13776/7054 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13776 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Khajehzadeh Author-Workplace-Name: Department of Industrial Engineering, Iran university of Science and Technology, Tehran, Iran Author-Name: Farhad Pazhuheian Author-Workplace-Name: Department of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran, Author-Name: Farima Seifi Author-Workplace-Name: Faculty of Natural Resource and Environment, Islamic Azad University, Science and Research Branch, Tehran, Iran, Author-Name: Rassoul Noorossana Author-Workplace-Name: Department of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran, Author-Name: Ali Asli Author-Workplace-Name: Department of Mechanical Engineering, Iran university of Science and Technology, Tehran, Iran Author-Name: Niloufar Saeedi Author-Workplace-Name: Department of Industrial Engineering, Karaj Islamic Azad University (KIAU), Karaj, Iran. Title: Analysis of Factors Affecting Product Sales with an Outlook toward Sale Forecasting in Cosmetic Industry using Statistical Methods Abstract: There are several factors associated with the sale of cosmetic products which contribute to gaining market share for related companies in this industry. Furthermore, sales forecasting is indispensable in all levels of a company’s supply chain including production, distribution and logistics, marketing, and sale. This article mainly focuses on the analysis of characteristics affecting sales and sales forecasting in the cosmetics industry in which it will be helpful in determining sales strategies of cosmetics companies. Therefore, as a case study in this study, the main factors affecting the sale of cosmetic products were determined and categorized; accordingly. Three products including moisturizing cream, perfume, and sunscreen were examined using a statistical method. The effect of factors on product sales was predicted using the spline smooth prediction method and based on the predicted values, using the non-parametric Friedman test and Mean Rank, the effective factors were ranked in each of the three products. Moreover, the company’s sales volume in each of the three products was forecasted by using ARIMA models. The results demonstrated that factors such as “price” and “product” elements are the main drivers influencing the sales of moisturizing creams and “promotion” and “Inflation rate” factors play the most effective role in the sales of the perfume. Also, the compound aggregated growth rate (CAGR) for moisturizers, perfumes, and sunscreens over a five-year period in the study company are 30%, 29%, and 45%, respectively. It is very clear that to achieve ideal sales, paying attention to these influential factors and forecasting product sales lead to predicting material procurement of manufactures, distribution channels, and sales which finally provides business with customer satisfaction. Classification-JEL: C32, C39, D49, D53 Keywords: Cosmetic Industry, Marketing, Sale Forecasting, Purchasing Power, Time Series, ARIMA Model Journal: International Review of Management and Marketing Pages: 55-63 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13337/7049 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13337 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: S. Naidoo Author-Workplace-Name: Regenesys Business School, South Africa. Author-Name: Krishna K. Govender Author-Workplace-Name: University of KwaZulu-Natal, South Africa. Title: Exploring the Relationship between Organizational Culture, Organizational Commitment and Performance in Commercial Banks in Two African Countries Abstract: Although the relationship between organizational culture, organizational commitment and organizational performance has been thoroughly researched in most developed countries, not much research has been conducted in developing countries, especially in Africa. Thus, being sparked by the erratic performance, an on-line survey was conducted among to reflect the above relationships. With respect to organizational employees from a commercial bank in two African countries, to test 12 (twelve) hypotheses which were postulated commitment, the study focused on the three antecedents, namely, normative, affective and continuance commitment, rather than the composite concept. Upon analysis of the data from a non-probability sample of 265 respondents using structural equation modelling, it was ascertained that there is no relationship between the three antecedents of organizational commitment and the performance of employees in both the combined, as well as in the individual bank samples. However, although no relationship existed between organizational culture and employee performance, a strong positive relationship was ascertained between organizational culture and organizational performance. Considering that the findings do not necessarily concur with much of what has been reported in the literature, the implications of the findings on the performance of the sampled banks as well as for future research, are discussed. Classification-JEL: M14 Keywords: culture; performance; commitment; commercial banks; developing country Journal: International Review of Management and Marketing Pages: 64-76 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13795/7061 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13795 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-7 Template-Type: ReDIF-Article 1.0 Author-Name: Phethokuhle Madlala Author-Workplace-Name: School of Economic and Business Sciences, University of the Witwatersrand, Johannesburg, South Africa, Author-Name: Abigail Chivandi Author-Workplace-Name: School of Economic and Business Sciences, University of the Witwatersrand, Johannesburg, South Africa, Author-Name: Eugine Tafadzwa Maziriri Author-Workplace-Name: Department of Business Management, College of Business and Economics, University of Johannesburg, South Africa. Title: A Consumer’s Perspective of the Clover Tropika Brand: Building Brand Extensions by Leveraging the Parent Brand’s Reputation Abstract: The primary objective of the study was to investigate how brand extensions can leverage on the parent brand image in order to achieve a positive brand extension perception. This was investigated in accordance with specific brand building constructs. The study focused on a consumers’ perspective of the Clover Tropika brand within emerging economic areas. The research was based on a quantitative approach which adopted convenience sampling at Mall intercepts. Atotal sample of 238 consumers responded to a self-administered questionnaire at Southgate and Maponya Mall which are located in the south west of Johannesburg. All respondents were above the age of 18 and consented to participate in the research by willingly placing their completed questionnaires in the box provided on the day. The data techniques used included Structural Equation Modelling (SEM) which had a core focus on Confirmatory Factor Analysis (CFA) which assisted in confirming the relationships proposed in the conceptual model. SEM also focused on path modelling to determine the causal relations. Nine out of the ten hypotheses proposed had a significant level of P < 0.001 proving support for the proposed hypotheses. The research found that there is a significant relationship between brand awareness and brand attitudes, as this hypothesis had the highest path coefficient score after the research was conducted. It was noted that high recall and recognition of the parent brand, accompanied by favorable attitudes, are key factors in leveraging on the parent brand image to build brand extensions. Moreover, brand extensions need to have high perceived fit in order to leverage extensively on the parent brand image. Classification-JEL: M10, M16, M31 Keywords: Attitude towards street food, Subjective norms, Past behaviour, Food safety concerns, Patronage intention, Actual patronage Journal: International Review of Management and Marketing Pages: 77-88 Volume: 12 Issue: 6 Year: 2022 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13441/7065 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13441 File-Format: text/html Handle: RePEc:eco:journ3:2022-06-8 Template-Type: ReDIF-Article 1.0 Author-Name: Khaled Khalaf Alafi Author-Workplace-Name: Department of Management, The World Islamic Sciences and Education University, Amman, Jordan. Title: The Impact of ESG on Strategic Success in Jordanian Islamic Banks Abstract: The study aimed to identify the criteria of ESG with its dimensions (Environmental, Social, and Governance) in Strategic Success with its combined dimensions (Specific Strategy, Specific Implementation, Motivational Culture, and Continuous Innovation). The random sample consists of managers that working in Jordanian Islamic banks with a total of (108) individuals. The study adopted the questionnaire as the study tool and was distributed to the respondents. The questionnaire was developed based on previous studies, and the answers were analyzed using the statistical analysis program (SPSS). The study concluded that there is a high level of implementation of governance pillars and Strategic Success in Jordanian Islamic banks, and that there is a statistically significant impact of all governance pillars represented by (Environmental, Social, and Governance) on Strategic Success. The study recommended that Jordanian Islamic banks must continue to implement governance pillars (ESG) and do more work toward achieving Strategic Success. Classification-JEL: M14, G34 Keywords: Governance Pillars; Strategic Success; Corporate Governance; Islamic Banks; Jordan Journal: International Review of Management and Marketing Pages: 1-10 Volume: 13 Issue: 1 Year: 2023 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13775/7067 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13775 File-Format: text/html Handle: RePEc:eco:journ3:2023-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Rejoice Jealous Tobias-Mamina Author-Workplace-Name: Department of Marketing Management, Faculty of Economic and Management Sciences, University of Pretoria, South Africa. Author-Name: Eugine Tafadzwa Maziriri Author-Workplace-Name: Department of Business Management, College of Business and Economics, University of Johannesburg, South Africa. Title: Millennial Street Food Consumption: An Integrated Theory of Reasoned Action Approach Abstract: Street food vending is still prevalent in developing countries despite the enormous stride recorded in the areas of food processing. This study investigates the practicality of the extended theory of reasoned action for street-food patronage decisions. The framework is premised on six critical constructs- attitudes, subjective norm, past behaviour, Food safety concerns, patronage intention and actual patronage. Data were collected from 550 consumers in Gauteng to validate the integrated conceptual framework. Structural equation modelling (SEM) technique is used to analyse data relating to the hypothesised relationships in the model. The results indicated that subjective norms and food safety concerns positively and significantly influence patronage intention. Attitude towards street food and past behaviour negatively and insignificantly influenced patronage intention. Lastly, patronage intention had a positive and a significant influence on actual patronage. Drawing from the study’s findings, managerial implications are discussed, and limitations and future research directions are suggested. By and large, this study immensely contributes new knowledge to the existing body of consumer behaviour literature in Africa - a context that is often most neglected by some researchers in developing countries. Classification-JEL: M10, M16, M31 Keywords: Attitude towards street food, Subjective norms, Past behaviour, Food safety concerns, Patronage intention, Actual patronage Journal: International Review of Management and Marketing Pages: 11-18 Volume: 13 Issue: 1 Year: 2023 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13419/7068 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13419 File-Format: text/html Handle: RePEc:eco:journ3:2023-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Rowland Bruce Author-Workplace-Name: Department of computer Science and Informatics, Faculty of Science. University of Energy and Natural Resources, Ghana Author-Name: Adebayo Felix Adekoya Author-Workplace-Name: Department of computer Science and Informatics, Faculty of Science. University of Energy and Natural Resources, Ghana Author-Name: Samuel Boateng Author-Workplace-Name: Department of computer Science and Informatics, Faculty of Science. University of Energy and Natural Resources, Ghana Author-Name: Peter Appiahene Author-Workplace-Name: Department of Computer Science and Informatics, Faculty of Science. University of Energy and Natural Resources, Ghana Title: Prevalent User-centered Monetization Techniques in Social Media Abstract: This study provides a solid illustration of the degree to which social media sites are now incorporated into market research. Several studies have explored the impact of the continual connection between customers and companies on the social web platforms, with direct connotation for the enhancement of new products and trading. The effect of user and content market-production for participation on social web platform line communities on purchase expenditures is positive. There is a specific connection between increasing social media interaction and improved customer participation and loyalty. It has been discovered that blogs aid managers in the screening phase of product development and give power for negotiating better contract conditions. The aim of the paper was to review relevant literature on user-centered monetization techniques in social media. The study employed prisma analysis for this review. During the study, the main social media monetization techniques that were found were sponsorship, advertisement, public relations, affiliate, ambassadors and crowd funding. Classification-JEL: O35 Keywords: Social Media, Monetization, Online, Enterprise, Entrepreneur Journal: International Review of Management and Marketing Pages: 19-28 Volume: 13 Issue: 1 Year: 2023 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14005/7069 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14005 File-Format: text/html Handle: RePEc:eco:journ3:2023-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ahmad Shehadeh Author-Workplace-Name: Department of Accounting, The World Islamic Sciences and Education University, Amman, Jordan. Author-Name: Suleiman Hussein Al-Beshtawi Author-Workplace-Name: Department of Accounting, The World Islamic Sciences and Education University, Amman, Jordan. Title: Impact of Lean Accounting on Value of the Company at the Jordanian Industrial Companies Abstract: The purpose of this study was to determine how lean accounting affected the value of the company in Jordanian industrial companies. The researchers used a descriptive-analytical approach to examine study data collected through a questionnaire and from the annual financial reports of the (52) Jordanian industrial companies listed on the Amman Stock Exchange during the period from 2017 to 2021. The study brought up a number of findings, the most important of which are: the availability of an impact of lean accounting tools in enhancing the company's value in Jordanian industrial public shareholding companies, with a high level of relative importance. The study provided a number of recommendations, the most important of which was that Jordanian industrial companies' management creates well-structured plans and implements effective strategies to support increasing the value of the company and achieving excellence and prosperity. Classification-JEL: M41, M49, M51, G10 Keywords: Lean Accounting, The Value of the Company, Jordanian Industrial Companies Journal: International Review of Management and Marketing Pages: 29-40 Volume: 13 Issue: 1 Year: 2023 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13681/7125 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13681 File-Format: text/html Handle: RePEc:eco:journ3:2023-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Suzan Al Kadi Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Lebanon. Author-Name: Abdul Rahman Beydoun Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Lebanon. Author-Name: Alaa Elddine Abbas Author-Workplace-Name: Department of Business Administration, Beirut Arab University, Lebanon. Title: Nurses’ Emotional Intelligence, Satisfaction in Lebanon: The Mediating Role of Job Stress Abstract: This study aims to examine the direct effect of nurses’ emotional intelligence (EI) on their job satisfaction, as well as the indirect effect through the mediating role of job stress (JS). The sample consisted of 365 nurses working in Lebanese hospitals during the COVID-19 period. The results revealed that EI elements (Self-awareness, self-management, social-awareness and relationship-management) had a significant positive effect on nurses’ job satisfaction. The existence of the negative mediation of job stress between the four EI skills and attitudes was found. The generalizability is limited to the Lebanese registered nurses in hospitals. Future research needs to incorporate other samples like the private nurses. A comparative study to provide further clarify the effect of EI and JS on the nurses at different levels is needed. This study extends research on organizational behavior to Eastern culture by examining the direct effect of EI on attitudes as well as the indirect effect through the mediating effect of JS which was not previously tackled. It suggests that the four skills of EI have a significant positive effect on nurses’ attitudes. It emphasizes the full mediation role of JS. The obtained results indicated that hospitals can increase job satisfaction bettering the employees’ EI. Classification-JEL: M0, M1 Keywords: Emotional intelligence, Nurses attitudes, Job satisfaction, Job stress, Covid 19 Journal: International Review of Management and Marketing Pages: 1-9 Volume: 13 Issue: 2 Year: 2023 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14026/7166 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14026 File-Format: text/html Handle: RePEc:eco:journ3:2023-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sri Sundari Author-Workplace-Name: Wijaya Kusuma University, Purwokerto, Indonesia, Author-Name: Heru Kurnianto Tjahjono Author-Workplace-Name: Muhammadiyah University of Yogyakarta, Indonesia. Author-Name: Arif Hartono Author-Workplace-Name: Indonesian Islamic University, Yogyakarta, Indonesia. Author-Name: Wisnu Prajogo Author-Workplace-Name: YKPN College of Economics Yogyakarta. Indonesia. Title: Inter-Role Conflict and Intention to Quit with Psychological Strain as a Mediator Abstract: Researches on inter-role conflict between work and family were initially carried out in developed countries with individualistic cultures based on western cultural contexts. However, currently, there has been an increasing number of researches on the same topic conducted in Asian countries with its collectivistic cultural contexts. One of the direct consequences of Work-family conflict is the emergence of psychological strain, thus leading to the intention to quit. This study examines the effect of work-family conflict and family-work conflict on the intention to quit working with the mediating role of psychological strain. The research was conducted on 270 employees of Rural Bank in Indonesia, a country with collectivistic culture. Data were analyzed using the Structural Equation Modeling method. Work-family conflict has a direct effect on intention to quit, as well as an indirect effect mediated by psychological strain. Psychological strain has a direct effect on intention to quit. Family-Work conflict had an indirect effect on intention to quit, mediated entirely by psychological strain. Psychological strain has mediated the effect of Work-family conflict and Family-work conflict on Intention to quit. Classification-JEL: M12, M54, O15 Keywords: Work-family conflict, family-work conflict, intention to quit, psychological srtain Journal: International Review of Management and Marketing Pages: 10-18 Volume: 13 Issue: 2 Year: 2023 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14192/7168 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14192 File-Format: text/html Handle: RePEc:eco:journ3:2023-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Nizar Mtibaa Author-Workplace-Name: Governance, Finance and Accounting, Faculty of Economic Sciences and Management of Sfax, University of Sfax, Tunisia. Author-Name: Sami Boudabbous Author-Workplace-Name: Governance, Finance and Accounting, Faculty of Economic Sciences and Management of Sfax, University of Sfax, Tunisia. Title: The Realities of Learning through Failure in Entrepreneurship: Results of Qualitative Research Abstract: In this research work, we sought to conceptualize the existing relationship between entrepreneurial learning and failure. By exploring the theoretical models of entrepreneurial learning, particularly those of Cope (2005) and Politis (2005), we identified three major research proposals that we confronted with reality by conducting an exploratory qualitative study with 10 Tunisian entrepreneurs who had experienced failure during their entrepreneurial activity. Through this study, we retained that failure constitutes an opportunity for entrepreneurial learning that manifests itself as a continuous process where the emotions of the entrepreneur play an important role. This learning depends on the nature of the failure, the emotions and the emotional regulators. Classification-JEL: L26 Keywords: Entrepreneurial Learning, Entrepreneurial Failure, Entrepreneurial Learning through Failure, Emotions Journal: International Review of Management and Marketing Pages: 19-27 Volume: 13 Issue: 2 Year: 2023 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14239/7169 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14239 File-Format: text/html Handle: RePEc:eco:journ3:2023-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Caesarilla Maggie Zavira Author-Workplace-Name: Department of Agroindustrial Technology, Gadjah Mada University, Yogyakarta, Indonesia Author-Name: Dyah Ismoyowati Author-Workplace-Name: Department of Agroindustrial Technology, Gadjah Mada University, Yogyakarta, Indonesia Author-Name: Henry Yuliando Author-Workplace-Name: Department of Agroindustrial Technology, Gadjah Mada University, Yogyakarta, Indonesia Title: Satisfaction and Loyalty of Korean Restaurant Consumers Based on Consumer Value and Knowledge Abstract: Korean food is increasingly popular worldwide, which has made many Korean restaurants pop up, including in Yogyakarta. However, with the various challenges, some restaurants are currently not operating. One of the factors that may be the cause is the need for more consumer satisfaction in the competitive Korean food market. This research examines the effect of consumer values (hedonic and utilitarian value) and consumer knowledge on consumer satisfaction and loyalty in Korean restaurants. Partial Least Square was used in this study by taking a sample of 331 respondents using purposive and snowball sampling techniques through online surveys. Validity and reliability tests were also carried out at the beginning of data processing. Descriptive analysis is used to find out socio-demographic information and consumer behaviour. The analysis results show that consumer value and knowledge positively and significantly affect customer satisfaction and loyalty. Utilitarian has a greater influence than hedonic values. Satisfaction can be explained by hedonic and utilitarian value and consumer knowledge by 60.2%, while consumer loyalty can be explained by 61.8%. Classification-JEL: M30, M31 Keywords: Korean Food, Satisfaction, Loyalty, Knowledge, Consumer Value Journal: International Review of Management and Marketing Pages: 28-35 Volume: 13 Issue: 2 Year: 2023 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14207/7170 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14207 File-Format: text/html Handle: RePEc:eco:journ3:2023-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Marlini Moodley Author-Workplace-Name: Management College of Southern Africa (MANCOSA), Durban, South Africa Author-Name: Dipolelo Fungile Author-Workplace-Name: Management College of Southern Africa (MANCOSA), Durban, South Africa Author-Name: Farai Nyika Author-Workplace-Name: Management College of Southern Africa (MANCOSA), Durban, South Africa Author-Name: Winiswa Mavutha Author-Workplace-Name: Management College of Southern Africa (MANCOSA), Durban, South Africa Title: Understanding Marketing Communications Strategies During and Post Covid 19: A South African Perspective Abstract: The impact of the COVID-19 pandemic resulted in a shift in consumer behaviour, as there was an increase of first-time E and M-commerce shoppers. This resulted in South African marketers adjusting to digitisation by creating clear communication and marketing strategies. The research objectives of this study were to understand how South African brand and marketing managers adapted to the COVID pandemic and to comprehend how marketing communication strategies in general have changed since. A qualitative methodology of structured interviews was conducted. A convenience sampling method was used to select the participants. The research findings indicate that the eight managers interviewed relied on face-to-face interaction with the customer through in store promotions and events before COVID-19. Several interviewees stated that communication on product benefits and features relied heavily on in-store activations. However, during the COVID-19 pandemic, all marketers who participated in the study revealed that they invested in digital communications. As more brands and businesses used digital platforms and social media to drive their products, marketers had to work on communicating in order to convert into sales, but they also increased customer engagement. The study highlights how innovative marketing communication strategies in the post COVID environment leads to an agile enterprise having a competitive advantage. The study also highlights the importance of understanding income and demographics of the South African customer in different regions of the country, as that influences the marketing strategies used. Classification-JEL: M31; D1; O31 Keywords: Consumer Behaviour, Marketing communication strategies, Digitisation, Covid-19 Journal: International Review of Management and Marketing Pages: 36-46 Volume: 13 Issue: 2 Year: 2023 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13946/7181 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13946 File-Format: text/html Handle: RePEc:eco:journ3:2023-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Annamaria Sasne Grosz Author-Workplace-Name: Department of Marketing, University of Pannonia, Veszprém, Hungary, Author-Name: Laszlo Jozsa Author-Workplace-Name: Department of Marketing, University of Pannonia, Veszprém, Hungary, Author-Name: Sandi Maung Author-Workplace-Name: University of Pannonia, Veszprém, Hungary. Title: Cross-cultural Negotiation Conflicts: The Myanmar Case Abstract: The economic role of Southeast Asia has deeply changed in the past decades therefore Central European companies turned to collaborate with many of them. However, the cultural differences can lead to fiasco. We focused on understanding the role of cultural background in business negotiation and potential conflicts of international businesses. In the qualitative phase, we looked for entrepreneurs and corporate professionals in Southeast Asia who (1) were native to the country and had contact with the European business world; (2) were European businesspeople operating in Southeast Asia. We prepared in-depth interviews with 10 people where questions concerned the differences between cultures, their business role, and personal experiences. We found that the business culture of the studied countries is primarily determined by the values ??of the Buddhist religion, characterized by a highly hierarchical structure and a large distance of power. The stable foundation of businesses is family relationships, they operate in a centralized way, characterized by one-person decision-making. Outsiders are not allowed access to the business, resulting in very low transparency. Due to some similarities between Central European business habits and Burmese culture cooperation is possible. Beside the description of a seldom studied country’s business style, potential conflict situation was determined. Classification-JEL: F23, M14, M16 Keywords: Business Negotiation, Myanmar, Cultural Impact, Buddhism, Central Europe Journal: International Review of Management and Marketing Pages: 1-8 Volume: 13 Issue: 3 Year: 2023 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14132/7256 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14132 File-Format: text/html Handle: RePEc:eco:journ3:2023-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sutisna Sutisna Author-Workplace-Name: Master Management, Bina Bangsa University, Serang, Indonesia Author-Name: Tata Rustandi Author-Workplace-Name: Master Management, Bina Bangsa University, Serang, Indonesia. Title: Brand Name Language: Is it True That Foreign Brand Names are More Qualified, Luxurious and Modern? Abstract: The purpose of this study is to see whether product brand names that use foreign languages, especially English, are perceived as higher quality, more luxurious, and more modern than product brand names that use local languages by consumers in developing countries.  The population in this study were residents of Banten Province, Indonesia. Data collection using a questionnaire distributed via google form and collected as many as 275 respondents' answers. The analysis method uses paired sample mean difference test. The results showed that foreign brand names that use foreign languages are perceived as higher quality, more luxurious, and more modern than brand names that use local languages. Therefore, giving product brand names whose markets are consumers in developing countries, using foreign language brand names, especially English, will be preferred by consumers. Classification-JEL: M31 Keywords: Brand name, foreign language, quality, luxurious, modern Journal: International Review of Management and Marketing Pages: 9-15 Volume: 13 Issue: 3 Year: 2023 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14231/7257 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14231 File-Format: text/html Handle: RePEc:eco:journ3:2023-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Vusumuzi David Mbatha Author-Workplace-Name: University of the Witwatersrand, South Africa Author-Name: Aaron Koopman Author-Workplace-Name: University of the Witwatersrand, South Africa Author-Name: Tinashe Chuchu Author-Workplace-Name: University of the Witwatersrand, South Africa Title: Examining the Impact of Sensory Marketing on Young Consumers: A McDonald’s Case Study Abstract: In recent years research on sensory marketing has attracted the attention of marketing researchers and scholars alike. The purpose of this study is to investigate the impact of sensory stimuli that is used to create arousal, and to examine whether this arousal influences consumer attitudes and purchase intentions. Previously documented literature was used as a foundation for this research while additional opportunities to expand this topic’s literature was identified. While previous studies and results on sensory marketing exist, there is a lack of South African related literature on the concept. The quantitative research approach was used to measure the proposed conceptual model and hypotheses, and the convenience sampling method was chosen as the technique to acquire the required sample. To facilitate this study, a seven-point Likert scale was used with questions and statements adapted from previous literature. Of the 300 distributed surveys, 279 were returned, deemed viable, processed and interpreted. The findings of this study support all the proposed hypotheses. Furthermore, this study’s findings and conclusions contribute towards comprehension of sensory marketing from a young consumer’s perspective. Classification-JEL: M3, M37 Keywords: Sight, attitude, purchase intention, sensory marketing Journal: International Review of Management and Marketing Pages: 16-24 Volume: 13 Issue: 3 Year: 2023 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14320/7269 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14320 File-Format: text/html Handle: RePEc:eco:journ3:2023-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Fathor AS Author-Workplace-Name: Department of Management, University of Trunojoyo Madura, Indonesia. Author-Name: Fatimatul Fatmariyah Author-Workplace-Name: Department of Management, University of Trunojoyo Madura, Indonesia. Title: Exploration of Salt Farmers’ E-Marketing Strategy: A Lesson from Madura Island, Indonesia Abstract: This study aims to explore various e-marketing strategies that salt farmers might use. The qualitative-descriptive method was chosen as the method used in this research. Researchers collected data by observing, conducting interviews, and documenting our studies. The method of analysis is known as descriptive-qualitative analysis. The findings indicated that salt farmers' knowledge of the various forms of e-marketing media was satisfactory. However, their expertise consisted just of knowledge, and they needed to learn how to make the most of the existing media to exploit it as a promotional tool. Although salt farmers are already familiar with many different media that can use as marketing media, the most excellent e-marketing technique for business uses only Facebook networking or social media marketing strategy. Classification-JEL: M30, M300, M31, M310, M37, M370 Keywords: Marketing, E-Marketing, Salt Marketing, Social Media Marketing Journal: International Review of Management and Marketing Pages: 25-32 Volume: 13 Issue: 3 Year: 2023 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14351/7338 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14351 File-Format: text/html Handle: RePEc:eco:journ3:2023-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mpho Modisane Author-Workplace-Name: School of Management Sciences, Faculty of Economic and Management Sciences, North-West University, Mafikeng, Northwest Province, South Africa. Author-Name: Gisele Mah Author-Workplace-Name: School of Management Sciences, Faculty of Economic and Management Sciences, North-West University, Mafikeng, Northwest Province, South Africa. Author-Name: Paul Shah Author-Workplace-Name: School of Management Sciences, Faculty of Economic and Management Sciences, North-West University, Mafikeng, Northwest Province, South Africa. Title: Analysis of the Availability of Information for Aspiring Multinational Companies in South Africa Abstract: Aspiring multinational companies have very few guidelines on how to expand their businesses beyond South Africa, unlike established multinational companies. The plight of aspiring multinational companies finding business opportunities beyond national borders highlights the importance of properly understanding the international business environment. The purpose of this study is to evaluate the availability of information for aspiring multinational companies. The study employs a quantitative method, and the population is 196 managers of aspiring multinational companies in South Africa. The primary data for this study was obtained by administering questionnaires to managers of aspiring multinational companies in South Africa. The findings of the study revealed that companies that have been in operation for less than three years have a challenge accessing the information to successfully penetrate multinational business markets. These challenges experienced by the newer aspiring multinational companies emanate from the fact that they do not have any guidelines on what needs to be in place and from where they can get the information. It is recommended that aspiring multinational corporations in South Africa access information on running multinational businesses, especially information on the regulatory and economic environment such as international laws, local spending, and the public environment. Classification-JEL: M12, M13, M21 Keywords: Multinational Companies, Foreign Countries, Businesses, Market, Global Journal: International Review of Management and Marketing Pages: 1-8 Volume: 13 Issue: 4 Year: 2023 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14548/7365 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14548 File-Format: text/html Handle: RePEc:eco:journ3:2023-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Dorothea Wahyu Ariani Author-Workplace-Name: Universitas Mercu Buana Yogyakarta, Indonesia. Title: Relationship Model of Compensation, Motivation, Job Satisfaction and Employee Performance Abstract: Employee performance (EP) is an important variable that can improve company performance. Many studies have examined various factors that influence EP. Compensation, motivation, and job satisfaction (JS) are three important variables that have been shown to have an effect EP. This study aimed to examine the model of the relationship between the four variables. By using 520 government company employees in Yogyakarta, Indonesia, the results of model testing proved that compensation, motivation, and JS were related to EP. The results of the mediation model testing using structural equation modeling (SEM) found that motivation also played a role as a mediating variable for the relationship between financial rewards and EP. In this relationship model, motivation was able to increase JS, but employees who feel satisfied cannot guarantee that they will perform better. Classification-JEL: M120, J30 Keywords: Compensation, Motivation, Job Satisfaction, Performance Journal: International Review of Management and Marketing Pages: 9-13 Volume: 13 Issue: 4 Year: 2023 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14464/7366 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14464 File-Format: text/html Handle: RePEc:eco:journ3:2023-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Siyasanga Mgoduka Author-Workplace-Name: School of Development Studies, University of Mpumalanga, South Africa Author-Name: Shalen Heeralal Author-Workplace-Name: Department of Business Management, University of Zululand, South Africa Title: Investigating the Influence of a Product-Harm Crisis on Consumer Buying Behaviour: A Focus on the Listeriosis Crisis Abstract: Product-harm crises often lead to negative publicity which substantially affects the consumers intention to make a purchase. This study attempts to investigate the influence of a product-harm crisis on consumer purchasing behaviour. Consumers are the most essential stakeholders for any organization, their core behavior is very vital for financial affluence and successful marketing. This study aims to investigate the influence of a product-harm crisis on consumer purchasing behaviour, with reference to the Listeriosis crisis. Data was collected from 384 randomly selected food retail store shoppers at empangeni and Richards Bay, using a quantitative research approach. Data was collected through the use of questionnaires. The findings from this study revealed that there was a positive significant correlation between the level of education and post-purchase behaviour. These findings suggest that consumers that are more educated tend to be more critical in analyzing a crisis. This study contributes to the existing body of knowledge on brand management by examining the influence of a product-harm crisis on consumer purchasing behaviour. The research concludes that brands should always have a positive relationship with consumers. Mainly because this current study has revealed that consumers response to a brand crisis is determined by the relationship they share with the brand along with the prior expectations they had about the brand. Classification-JEL: M3, M31 Keywords: Brand Crisis, Product-Harm Crisis, Listeriosis, Consumer Purchasing Behaviour Journal: International Review of Management and Marketing Pages: 14-22 Volume: 13 Issue: 4 Year: 2023 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14118/7372 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14118 File-Format: text/html Handle: RePEc:eco:journ3:2023-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Nyanine Chuele Fonou Dombeu Author-Workplace-Name: Durban University of Technology, South Africa Author-Name: Bomi Cyril Nomlala Author-Workplace-Name: University of KwaZulu Natal, South Africa. Title: Earnings Quality Research: Trend, Recent Evidence and Future Direction Abstract: This paper provided an overview of earnings quality research by assessing whether area of future research and challenge identified in prior studies have been addressed in the literature. Specifically, the study discussed two areas of earnings quality that have received attention in the last decade: the impact of fair value accounting on earnings quality and the models used to measure accrual quality. A comment on earnings quality during the COVID-19 pandemic is also provided. The study revealed that fair value accounting affect earnings quality and the empirical results on the effect of fair value on earnings quality are mixed and depend on the environment in which the firm operates. The study also showed that, earlier models used to measure accrual quality are still currently been used and the literature has evolved to take into consideration the innate and discretionary components of earnings quality. However, it is still not clear whether the models used to separate earnings quality into its components are effective. This paper contributes to knowledge by synthesizing new insight into the current state of knowledge on some aspects of earnings quality research. The study further identified unanswered questions in the field, which provides direction for future studies. Classification-JEL: M41, M48, G321 Keywords: Earnings quality, fair value accounting, accrual quality Journal: International Review of Management and Marketing Pages: 1-8 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14577/7436 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14577 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: J. C. Stoltz Author-Workplace-Name: Regenesys Business School, Sandton, South Africa, Author-Name: Krishna K. Govender Author-Workplace-Name: University of KwaZulu-Natal, South Africa. Title: A Conceptual Model to Assess the Impact of Quality Management Systems on the In-Vitro Diagnostics Industry in South Africa Abstract: Although ISO certification has become compulsory, it is unclear what impact ISO certification has on the South African medical device industry and how the forced ISO certification will affect individual companies and the industry with regard to the quality of products and service delivery. Furthermore, no research to date has been performed specifically on the contribution or impact of ISO certification in the IVD industry in South Africa. Through an in-depth synthesis of published research, and by triangulating the literature on quality in the medical domain, the researchers have conceptualized possible relationships between various quality constructs and ISO quality certification with respect to in-vitro diagnostics. This conceptual study will contribute specifically to the South African IVD market and possibly other IVD markets worldwide to understand how certification issues will impact quality, customer service, operations, and performance. Classification-JEL: I18; K32 Keywords: Quality, ISO Certification, In Vitro Diagnostics, Medical Services Journal: International Review of Management and Marketing Pages: 9-17 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14311/7437 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14311 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Ephrem Habtemichael Redda Author-Workplace-Name: North-West University, South Africa Author-Name: Marko Van Deventer Author-Workplace-Name: North-West University, South Africa. Title: Retail Banking Service Quality and Customer Loyalty: The Role of Trust and Commitment as Mediators Abstract: The study seeks to demarcate the association between crucial constructs, namely service quality, trust, commitment, and loyalty in a retail banking environment. Amediated model is proposed to further investigate these relationships by incorporating trust and commitment as mediating variables between service quality and bank loyalty. The study follows a descriptive research design and implements a quantitative research method to achieve its objectives. Data collected from a sample size (n = 271) were analysed and the mediation analysis was performed using the PROCESS macro-Version 3.5. The results of the analysis confirm that service quality in retail banking has a significant positive impact on the trust and commitment of customers towards retail banking services. In turn, customer trust and commitment are confirmed as immediate predictors of customer loyalty in retail banking. The mediation analysis reveals that the direct effect of service quality on bank loyalty is positive and significant. Furthermore, the mediation analysis reveals that the indirect effect of service quality on bank loyalty is positive and significant validating the mediating role of rust and commitment between service quality and customer loyalty. Since the direct effect of service quality on loyalty remained significant after the intervention/mediation of trust and commitment in the model, the mediation is interpreted as partial mediation. The findings of this study do provide a marketing guide to banking professionals who design and implement banking solutions in the retail banking environment. The testing and provision of empirical evidence of the direct and indirect effect of service quality on bank loyalty by incorporating trust and commitment as mediating variables in an emerging economy, South Africa, can be regarded as the main contribution of this study. Classification-JEL: M3, M31, M310 Keywords: Service Quality, Trust, Commitment, Loyalty, Mediation Analysis Journal: International Review of Management and Marketing Pages: 18-25 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14658/7488 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14658 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Hamayoon Behmanush Author-Workplace-Name: Department of Information Technology, Parwan University, Afghanistan Author-Name: Mujtaba Jawed Author-Workplace-Name: Department of Information System, Parwan University, Afghanistan Author-Name: Mohammad Zafar Zafar Author-Workplace-Name: Department of Information Technology, Badakhshan University, Afghanistan. Title: Investigating the Impact of Cyberspace Usage on Employee Productivity in Afghanistan’s Public Sectors: A Case Study of Badakhshan and Parwan Provinces Abstract: Employees are arguably the most valuable asset of any organization since they can create value and provide organizations with a long-term competitive edge. Therefore, they are crucial to the organization's success, and the effectiveness of the organization is determined by the productivity of its workforce. It has become increasingly common for employees to use cyberspace extensively at work, often causing work to be postponed and resulting in client dissatisfaction. The primary objective of this study was to determine whether employees' time spent in cyberspace impacted their performance and their relationships with clients. The sample was drawn at random from employees whose workplaces had internet access as well as clients of the organization. We use the Analysis of Variance (ANOVA) test and Pearson's correlation coefficient to determine the strength of the relationship between the variables. The results of the study indicate that employee productivity is negatively correlated with Cyberspace Activities at Office Time (SAO). Classification-JEL: H11, H70, N75 Keywords: Cyberspace, Employee Productivity, Public Sector, Employee’s Perspective, Client’s Perspective Journal: International Review of Management and Marketing Pages: 26-32 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14886/7487 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14886 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Fredrick Mangwaya Banda Author-Workplace-Name: Department of Agricultural and Applied Economics, Lilongwe University of Agriculture and Natural Resources, Lilongwe, Malawi. Author-Name: Abdi-Khalil Edriss Author-Workplace-Name: Department of Agricultural and Applied Economics, Lilongwe University of Agriculture and Natural Resources, Lilongwe, Malawi. Title: Analysis of Demand for Fish in Urban Malawi Abstract: The purpose of this study was to find the drivers of demand for various fish species in urban Malawi. Previous demand studies on the fisheries sector in Malawi have, mainly, treated fish as a homogenous commodity thereby making information regarding households’ general consumption patterns for different fish species scanty. This study, therefore, concentrates on the disaggregated analysis of the demand for the major fish species caught and consumed in Malawi. It focuses on fish from both capture fishery and aquaculture sub-sectors namely; Engraulicypris sardella (usipa), Copadichromis spp (utaka), Lethrinops spp (kambuzi); Clarias gariepinus (mlamba); Rhamphochromis spp (mcheni); Barbus Paludinosus (matemba); and Lake Malawi tilapia (chambo). It employs primary data collected from the households in Blantyre city using a multistage stratified random sampling method. Results show that the demand for usipa is influenced by a household’s location in a high-density area, and has low-income levels. Utaka, on the other hand, is positively influenced by the age of the household head and the number of people employed in the household while chambo is positively influenced by the high education level of the household head, high-income levels, and the household’s location in the high-density areas. The study has also found that mcheni and mlamba are positively influenced by income levels while the demand for matemba is positively the household head’s state of being married but it is negatively influenced by the number of children in the household. Policy implications arising from this study are that in the course of carrying out market segmentation, the fish marketers in Malawi must concentrate on selling usipa to households in high-density areas and focus on households with low-income levels. The selling of utaka while chambo should mainly be sold to households whose heads have high education, have high-income levels, and are located in high-density areas. Classification-JEL: Q22 Keywords: Aquaculture, Capture Fishery, Fish Species, Market Segmentation, Multivariate Probit Regression Model Journal: International Review of Management and Marketing Pages: 33-40 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14529/7495 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14529 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Josephine P. Churk Author-Workplace-Name: College of Business Education, Dodoma, Tanzania. Author-Name: Madina H. Juma Author-Workplace-Name: College of Business Education, Dodoma, Tanzania. Author-Name: Grace J. Mpuya Author-Workplace-Name: College of Business Education, Dodoma, Tanzania. Title: Mobile Money Services and the Income-Earning of Women Second-hand Cloth Entrepreneurs in Dodoma City Abstract: The diffusion of mobile money technology has changed the financial landscape across countries in Sub–Saharan Africa, including Tanzania. Women entrepreneurs can use mobile money services to improve business performance by increasing income earning. The study adopted a capability approach to investigate the effect of mobile money services on the income-earning of women’s second-hand cloth entrepreneurs in Dodoma City. Triangulation mixed method was used to collect both qualitative and quantitative data from Sabasaba and Machinga complexes as big market centers. The research surveyed a total of 50 women second-hand cloth entrepreneurs and interviewed 15 key informants. The quantitative data were analyzed by using both descriptive and inferential statistics with the aid of SPSS while qualitative data used content analysis. The result revealed a significant relationship between mobile money saving and the income-earning of women second-hand cloth entrepreneurs. The findings further show that entrepreneurs use informal help groups for borrowing and bank services transactions as coping strategies for solving the challenges of using mobile money services for income earning. The study recommends the collaboration between regulators, entrepreneurs, and private stakeholders to solve challenges that hinder business efforts of increasing income by using mobile money services. Classification-JEL: O1, O10, O16, O17 Keywords: Mobile Money Services, Women Entrepreneurs, Second-Hand Clothes Business, Mobile Money Transactions Journal: International Review of Management and Marketing Pages: 41-49 Volume: 13 Issue: 5 Year: 2023 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14717/7502 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14717 File-Format: text/html Handle: RePEc:eco:journ3:2023-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: Misheck Musaigwa Author-Workplace-Name: Department of Business Management, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa. Title: The Role of Leadership in Managing Change Abstract: Organisational change is a sophisticated and challenging process. As a result, many organisations that embark on change initiatives fail to achieve their intended goals and sometimes change leads to high costs, which undermine its benefits. However, despite these challenges, it is becoming increasingly important for organisations to embrace change for their survival and success owing to the dynamic and rapidly changing business environment caused mainly by technological advancement. This research aimed to investigate the role of leadership in managing change. The study employed a qualitative approach and drew a sample of 10 participants who are department managers. These candidates perform managerial and leadership responsibilities in the organization understudy. The study employed purposive sampling and thematic analysis to analyse the data. The findings suggested that leadership plays a fundamental role in change management. The leadership roles found include motivating employees, creating a vision for change, communicating change, planning for change, creating a conducive environment for change, getting employees’ buy-in and leading staff by example. Classification-JEL: M10 Keywords: Leadership, Change Management, Change, Organizational Leadership, Organizational Change, Leadership Role Journal: International Review of Management and Marketing Pages: 1-9 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13526/7592 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13526 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Jean Damascene Mvunabandi Author-Workplace-Name: Durban University of Technology, South Africa. Author-Name: Bomi Nomala Author-Workplace-Name: Durban University of Technology, South Africa. Author-Name: Ferina Marimuthu Author-Workplace-Name: Durban University of Technology, South Africa. Title: Can a Labour Market Assessment be used to Help Adolescent Girls and Young Women Improve their Employment Prospects in South Africa? Abstract: This article investigated how labour market assessment intervention through employability training can be used as a catalyst to improve employment pathways among adolescent girls and young women (AGYWs) in South Africa. This study adopted quantitative and descriptive research approaches via longitudinal data collection. Secondary data was collected from 3584 AGYWs using a questionnaire survey during employability training from July-October 2021. Robustness analysis was performed using descriptive statistics using SPSS version 27.0. The empirical findings proved that employability training significantly improved the capabilities of adolescent girls and young women on labour market assessments. Relying on these empirical findings, this study proposes a framework for linking AGYWs and the labour market through an employability training capability-based conceptualised model. This study contributes to the current body of knowledge and further contributes to the career development and employability among adolescent girls and young women required to cope with the labour markets in South Africa. Classification-JEL: E24, J12, J21, J23, J24, and J64 Keywords: Employability Skills, Local Labour Market Assessments, Adolescent Girls and Young Women, Unemployment Crisis, Employability Opportunities Journal: International Review of Management and Marketing Pages: 10-18 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14708/7593 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14708 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Marlini Moodley Author-Workplace-Name: Department of Marketing, Management College of South Africa, South Africa. Author-Name: Sershan Naidoo Author-Workplace-Name: Department of Marketing, Management College of South Africa, South Africa. Title: Factors Contributing to Online or In-store Shopping among Academics from a Private Higher Education Institution in South Africa Abstract: The aim of the study was to determine the factors contributing to online or in-store shopping behaviour among academics from a private higher education institution in South Africa. In addition, the study examined types of products or services consumers are likely to purchase in-store and online and particular aspects relating to store atmosphere, as well as the challenges that were experienced using both modes of shopping. The study was conducted at a private higher education institution. A cross-sectional quantitative study was conducted among all the academics in the organisation. The study show that the majority of respondents belonged to generation X and Y and that they are more inclined to purchase from both in-store and online stores rather than a singular mode of shopping. However, there is an element of fear, anxiety and uncertainty that customers face when purchasing online. This is motivated by the Stimulus-Organism-Response (SOR) model. Factors that influence the overall purchasing decision for both online and in-store shopping include accessibility, convenience, delivery service, store aesthetics (atmosphere and ambience) and the availability of an assistant. Recommendations for retail marketing managers include the fact that they should consider a hybrid model of both in-store and online shopping. Moreover, invest in enhancing the store image of both physical stores as well as virtual online stores as the subtle atmospheric cues trigger impulse purchasing. Classification-JEL: M30, M31, M37 Keywords: Consumer Behaviour, Marketing Management, Online Shopping, In-Store Shopping, Management Journal: International Review of Management and Marketing Pages: 19-28 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14732/7594 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14732 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Elsie Mbua Eposi Author-Workplace-Name: School of Marketing, Retail Business and Sport Management, Vaal University Technology, South Africa Title: Evaluation of Customers’ Expectations and Perceptions of Service Quality Dimensions: A Study of South African Post Office in the North-West Province Abstract: The study seeks to measure customers' expectations of service quality provided by managers and frontline employees against their perceptions of service quality in Post offices in the North-West Province of South Africa and to determine the gap between customers ‘expectations and their perceptions of service quality using the five service quality dimensions. Data were collected by SERVQUAL questionnaire to examine the areas of tangibility, reliability and responsiveness, assurance, and empathy from 384 post office customers. To select respondents for this study, non-probability sampling techniques were used, mostly convenient approaches. Using factor analysis, five characteristics of service quality were identified: tangibility, reliability and responsiveness, assurance, and empathy. According to the study's findings, A negative gap was observed in consumer expectations and perceptions of the quality of postal services delivered to consumers. This means that the quality of services delivered to postal consumers in the five-post offices was less than what they expected. The highest gap was related to tangibles and assurance. Therefore, it is mandatory for management to focus on tangibles and assurance in order to improve postal services. The study argues that managers should strive to improve the frontline employee’s willingness to help, respond quickly to queries, competence in providing efficient services, making customers feel secure when receiving services, schedule appointments on time, having customers' best interests at heart, and be of good behaviour. These qualities instils confidence in customers. These qualities that need to be renewed are categories under the post office's reliability, tangibility, responsiveness, and assurance characteristics. Classification-JEL: M1, M12, M19 Keywords: Expectation, Perception, Service Quality, SERVQUAL, Five Dimension of Service Quality Journal: International Review of Management and Marketing Pages: 29-42 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14876/7626 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14876 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: I. Ketut Sida Arsa Author-Workplace-Name: Faculty of Art and Design, Institut Seni Indonesia Denpasar, Jalan Nusa Indah, Denpasar, Bali, Indonesia, Author-Name: I. Made Mertanadi Author-Workplace-Name: Faculty of Art and Design, Institut Seni Indonesia Denpasar, Jalan Nusa Indah, Denpasar, Bali, Indonesia, Author-Name: Ni Made Ary Widiastini Author-Workplace-Name: Faculty of Economics, Universitas Pendidikan Ganesha, Jalan Udayana 11, Singaraja, Bali, Indonesia. Author-Name: Made Aristia Prayudi Author-Workplace-Name: Faculty of Economics, Universitas Pendidikan Ganesha, Jalan Udayana 11, Singaraja, Bali, Indonesia. Title: Pang Pada Payu: Implementing Tri Hita Karana Principles on Pawongan Aspect as a Balinese Business Concept Abstract: Bali, as one of the renowned tourist destinations recognized globally, has led to the growth of various businesses, both those that support the development of tourism directly and through market chains. This qualitative descriptive research, which uses participatory observation and in-depth interviews, is conducted with the aim to understand, comprehend, and describe the implementation of the Tri Hita Karana principle in the pawongan aspect through one of Bali's local wisdoms, namely pang pada payu. A variety of business opportunities have grown and developed along with the rise of tourism in Bali. Apart from tourism, the high domestic sector needs to support cultural preservation have also experienced significant growth, regardless of the economic conditions. Balinese culture, as a tourism icon, in its implementation not only provides economic benefits for those in the tourism sector but also offers opportunities for businesses that play a role in meeting domestic needs. Various businesses that have grown in Bali not only give birth to competition but also present various forms of cooperation, known as pang pada payu. Pang pada payu is one of the local wisdoms possessed by the Balinese community that in its implementation resembles a market chain and is used as a guideline for conducting business. Classification-JEL: M21, Z12, Z32 Keywords: Business, Human Relationship, Pawongan, Tri Hita Karana Journal: International Review of Management and Marketing Pages: 43-48 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15328/7632 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15328 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul-Wasi Babatunde Moshood Author-Workplace-Name: Lagos State University, Lagos, Nigeria, Author-Name: Anuoluwapo Durokifa Author-Workplace-Name: School of Governance, Public Management and Public Policy, University of Johannesburg, South Africa Title: South Africa and Covid-19 Pandemic: Unpacking the Strategies of Management and Control Abstract: South Africa at 6th September, 2021 recorded 2,824,063 cases of people with corona virus and 83,617 deaths resulting from COVID 19. It made over 1700 arrest to enforce strict compliance to the lockdown imposed on the country when the case started and has increased stimulus packages for companies and individuals to cushion the effect of lockdown on the economy. It has also increased the capacity for testing and has since eased the lockdown initially imposed on the country. Away from few cases of African countries such as Botswana and Tanzania, South Africa has adopted a methodology for managing COVID 19 pandemic that seems to be a direct adaptation from the advanced countries of the United States, France and the United Kingdom. This study using qualitative and participant observation methods investigates the process of managing the pandemic in South Africa, the extent to that has helped to flatten the curve of the spread and the impact it has on the people and the economy of South Africa generally. It probes further to query if there are homegrown alternatives that may be best suited to containing and managing situations of this nature going forward. Classification-JEL: I1, H, E6, R1 Keywords: Covid-19, South Africa, Home-grown-alternatives, Lockdown, Pandemic Journal: International Review of Management and Marketing Pages: 49-57 Volume: 13 Issue: 6 Year: 2023 Month: 11 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15242/7635 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15242 File-Format: text/html Handle: RePEc:eco:journ3:2023-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Saah Author-Workplace-Name: Department of Quality and Operations Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa. Author-Name: Charles Mbohwa Author-Workplace-Name: Department of Quality and Operations Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa. Author-Name: Nelson Sizwe Madonsela Author-Workplace-Name: Department of Quality and Operations Management, Faculty of Engineering and the Built Environment, University of Johannesburg, South Africa. Title: The Role of Adaptive Management in the Resilience and Growth of Small and Medium Size Enterprises Abstract: Small and Medium Size Enterprises (SMEs) are the backbone, and the main stimulus of development, and studies demonstrate that these businesses play an essential role in the economic growth of the global economy. Adaptive management is a crucial approach for enhancing the resilience and growth of SMEs in today's dynamic and unpredictable business environment. The purpose of this study is to determine the role of adaptive management in the resilience and growth of SMEs. A qualitative technique was employed as the research method in this study to collect and analyze data to ascertain the role of adaptive management in the resilience and growth of SMEs. The population of this study constitutes SME owners and managers within South Africa and a straightforward random selection process was used to choose the 20 of them to participate in the study. Atlas ti was used to code and analyze transcripts, produce network diagrams, and visualize data. It is evident from the findings of this study that poor management in an enterprise would inevitably result in the failure of the business. This implies that SMEs that embrace adaptive management principles demonstrate a higher capacity to navigate through uncertainties and capitalize on emerging opportunities, thus fostering resilience and sustainable growth. This suggests that for small businesses to succeed, SME owners and the government should collaborate to find solutions to most managerial problems faced by businesses so that the enterprises can grow and be sustainable. Classification-JEL: M12, M13, M21 Keywords: Adaptive, Management, Economic Growth, SMEs, Enterprise, Resilience Journal: International Review of Management and Marketing Pages: 1-10 Volume: 14 Issue: 1 Year: 2024 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15139/7638 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15139 File-Format: text/html Handle: RePEc:eco:journ3:2024-01-1 Template-Type: ReDIF-Article 1.0 Author-Name: Jean Damascene Mvunabandi Author-Workplace-Name: Department of Financial Accounting, Faculty of Accounting and Informatics, Durban University of Technology, Durban 4000 South Africa, Author-Name: Bomi Nomala Author-Workplace-Name: University of KwaZulu-Natal, University Road Westville, Bag X5400, Durban 4000, South Africa, Author-Name: Lawrence Gadzikwa Author-Workplace-Name: Chief Executive Officer, Hand in Hand South Africa, and Honorary Research Fellow, School of Accounting Economic and Finance-University of KwaZulu Natal, South Africa. Title: Marketing mix Framework as a Tool to Enhance Women’s Business Viability in Limpopo-South Africa Abstract: Motivated by lack of empirical research on how the marketing mix (price, place, product promotion, process, packaging, physical evidence, people, programming and partnership) directly or indirectly enhance the women’s business viability and sustainability in South Africa and elsewhere. This research empirically investigated how marketing mix can be used to enhance women’s business viability among 301 registered business owners trained in marketing and participated in the survey and answered details questions focusing on Limpopo province -South Africa. AIDA theory, diffusion of innovation theory and Marketing Mix Theory underpinned the study. Quantitative descriptive survey research strategy was adopted, Robustness analysis was entirely performed using SPSS version 28. The study’s findings were that women’s businesses in Musina and Blouberg in Limpopo province use the 10Ps. The four most used marketing strategies were, price, place promotion and product. The averagely used marketing strategies were: people, packaging, programming, physical evidence and partnership. This study contributes to the current body of knowledge and further contributes to the use of 10Ps marketing mix strategies and framework by women’s businesses. The study’s main implication is that business entities may not achieve their full financial performance potential due to little or no attention to the use of 10Ps marketing mix components and training. This study provides robust recommendations and insights into marketing practices applicable to other business entities globally. Classification-JEL: M3, M30, M31, M37 Keywords: Marketing Mix, Women’s Business, Business Training, SWOT Analysis, Marketing Skills Journal: International Review of Management and Marketing Pages: 11-19 Volume: 14 Issue: 1 Year: 2024 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/14707/7639 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/14707 File-Format: text/html Handle: RePEc:eco:journ3:2024-01-2 Template-Type: ReDIF-Article 1.0 Author-Name: Dodi Hardinata Author-Workplace-Name: Faculty of Economics and Business, Dehasen University Bengkulu, Indonesia; & Development Planning, Development and Research Agency of North Bengkulu Regency, Indonesia. Author-Name: Auliyah Patih Hardinata Author-Workplace-Name: Faculty of Law, Sebelas Maret University, Indonesia. Title: Understanding with a Practical Perspective the Corruption Mode of Goods/Services Procurement in Indonesian Public Organizations Abstract: This research aims to clarify the study of corruption in public procurement in public organizations in Indonesia, which when studied through the dimensions of anthropology and democracy is considered too broad in scope and cannot touch the main substance in the discussion of corruption that is specific to public organizations. Corruption in public procurement management in Indonesia is still seen as part of unethical behavior and from a rational perspective is also seen as deviant behavior. The factors for the formation of unethical behavior and categorized as deviant behavior are due to, among others, the structural pressure factors of individuals in public organizations and the intervention factors of parties ranging from vendors, state administrators, and state officials in providing "lure" in the form of gifts or rewards for state administrators and state officials to abuse authority. The results of the study successfully identified modes of corruption in the procurement of goods/services based on the stages and perpetrators of corruption. Corruption in particular in Indonesia is also caused by the weak supervision and management system for preventing corruption in Indonesia. The design of an appropriate and credible public procurement method is one of the solutions to reduce the risk of corruption that begins with the public procurement process. The e-Purchasing method with the e-Cataloque mechanism without negotiations with vendors as a concrete manifestation of the selection of goods/services procurement methods is considered to be very supportive of corruption prevention efforts in Indonesia, because it can directly limit corrupt behavior in public organizations. The novelty, in this study, is to provide recommendations for improvement in the form of a recommendation system design for government procurement of goods/services that is more directed at prioritizing the use of the e-Purchasing method with the e-Cataloque mechanism to reduce the risk of corruption in government spending. Classification-JEL: Q18, Q13 Keywords: Corruption, Procurement, Behavior, Public Organization, e-Purchasing, e-Cataloque Journal: International Review of Management and Marketing Pages: 20-30 Volume: 14 Issue: 1 Year: 2024 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15436/7695 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15436 File-Format: text/html Handle: RePEc:eco:journ3:2024-01-3 Template-Type: ReDIF-Article 1.0 Author-Name: Leyla Juma Pongwe Author-Workplace-Name: Department of Business Administration, College of Business Education, Dodoma, Tanzania Author-Name: Josephine Churk Author-Workplace-Name: Department of Business Administration, College of Business Education, Dodoma, Tanzania Title: Social Media Marketing Platforms and Sales Revenue in Tanzania Telecommunication Company Limited Abstract: Over the past decade, social media platforms such as WhatsApp, Instagram, and Facebook have been used tremendously as a marketing strategy, especially in transforming firms’ interaction with customers. However, few firms have strategized on using social media to expand their geographical reach to customers. This study looks at the effects of social media marketing platforms on sales revenue in Tanzania Telecommunication Company Limited. Specifically, the study assesses the most used social media platform in sales revenue at Tanzania Telecommunication Corporation; and the contribution of the most used social media marketing platform to sales revenue in TTCL. The study is quantitatively designed involving the use of questionnaires in data collection. A cross-sectional study approach was used to gather data from a sample of fifty (50) respondents from Dodoma and Mwanza TTCL commercial regions. Data gathered were analyzed through descriptive and inferential statistics. The results show that Instagram is the social media marketing platform that contributes the most to sales revenue. The study concludes that the use of Instagram promotes sales revenue more than other social media marketing platforms. The study recommends that in order to promote the effective use of technology for sales revenue in public institutions, the government should enact regulations that push these institutions to use social media marketing platforms in advertisements. Classification-JEL: M31, M37 Keywords: Social Media, Marketing Strategy, Sales Revenue Journal: International Review of Management and Marketing Pages: 31-38 Volume: 14 Issue: 1 Year: 2024 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15294/7710 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15294 File-Format: text/html Handle: RePEc:eco:journ3:2024-01-4 Template-Type: ReDIF-Article 1.0 Author-Name: Sahli Afef Author-Workplace-Name: Faculty of Economics and Management of Tunis, University of Tunis El Manar, Tunisia Title: State of the Art: Authenticity and Influencer Marketing Abstract: Digital marketing is a new form of marketing that uses several digital media to spread a message. Influencer marketing is a promising acquisition channel for companies to explore. Engaging with influencers can help a company improve its brand image and stand out in an increasingly competitive marketplace. However, these opinion leaders can influence the purchasing behavior of the target audience. These are individuals with skills in a particular field, using them to create quality content, they are recognized as experts in their field. The content they publish is often in the form of a personalized story incorporating their opinion on a situation, a product or a service. Success lies in establishing a genuine, preferably long-term, relationship between the brand and its influencers. The objective is to rigorously analyze the links and elements that give meaning to this “Influencer marketing authenticity” interaction. As part of this research, we presented a detailed literature review of authenticity and influence marketing. Classification-JEL: L2, M31 Keywords: Influencer Marketing, Authenticity, Influencers, Brands, Buying Behavior Journal: International Review of Management and Marketing Pages: 39-47 Volume: 14 Issue: 1 Year: 2024 Month: 01 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15446/7733 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15446 File-Format: text/html Handle: RePEc:eco:journ3:2024-01-5 Template-Type: ReDIF-Article 1.0 Author-Name: Neo Ligaraba Author-Workplace-Name: University of the Witwatersrand, South Africa Title: Engaging Consumer Senses: The Role of Interactive Brand Experiences in Brand Building Abstract: Successful brands are investing in creating exceptional interactive brand experiences and fostering emotional connections to build brand love. This dual approach contributes to long-term customer relationships and is an effective way for companies to create hedonic value thereby gaining a competitive advantage. The purpose of the study is to investigate how interactive brand experiences (i.e., sensory, emotional, behavioural, and intellectual) influence brand love in the energy drinks category amongst young adults in South Africa. Data were collected from energy drink young adults through physical surveys. The study applied partial least-square-based structural equation modeling (PLS-SEM). The results revealed that the various interactive brand experiences dimensions influence brand love. Although the brand experience dimensions are supported, they don’t seem to equally influence brand love, as the sensory experience dimension (i.e., taste, smell, sight, touch, and sound), had the strongest influence on brand love. Consumers desire something that touches their heart and engages their senses. Marketers can therefore focus on building brand related stimuli in order to influence consumer behaviour. By focusing on these alternative marketing approaches to brand building, marketers can attract and retain young adults. This research contributes to understanding how brand experiences influence brand love in the energy drinks beverage category. Classification-JEL: M30, M31, M37, L66 Keywords: Brand Experience, Sensory marketing, Consumer behaviour, Beverages, Energy Drinks Category Journal: International Review of Management and Marketing Pages: 1-6 Volume: 14 Issue: 2 Year: 2024 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15541/7833 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15541 File-Format: text/html Handle: RePEc:eco:journ3:2024-02-1 Template-Type: ReDIF-Article 1.0 Author-Name: Anne Mareike Flaswinkel Author-Workplace-Name: Department of Business Administration and Economics, Bielefeld University, Universitaetsstrasse 25, 33615 Bielefeld, Germany Author-Name: Reinhold Decker Author-Workplace-Name: Department of Business Administration and Economics, Bielefeld University, Universitaetsstrasse 25, 33615 Bielefeld, Germany Title: Comparing Algorithm-Based and Friend-Based Recommendations on Audio Streaming Platforms Abstract: With the rise of audio streaming platforms (ASPs), users face the challenge of navigating a large amount of audio content. Companies are increasingly employing algorithms to provide personalized recommendations to their customers; however, word-of-mouth research has demonstrated in numerous studies the crucial role of friend-based recommendations, particularly in the realm of experience goods. Considering the experiential factor in ASPs, existing insights into recommendations raise the question of which recommendation source holds a greater advantage in the realm of ASPs. This study deals with recommendation sources in the field of ASPs and examines in particular the effects of algorithm-based suggestions on users' listening intentions. Using a quantitative research approach, we investigate users' attitudes toward recommended content and compare the intentions to listen to suggested content in cases of algorithmic and friend-based recommendations. Our results provide valuable insights for companies planning to provide helpful recommendations to ASP users and increase their listening intentions for recommended content. Classification-JEL: M3 Keywords: Audio Streaming Platform, Recommendation. User Choice, Listening Intention, Algorithms, Recommendation Systems Journal: International Review of Management and Marketing Pages: 7-12 Volume: 14 Issue: 2 Year: 2024 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15673/7834 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15673 File-Format: text/html Handle: RePEc:eco:journ3:2024-02-2 Template-Type: ReDIF-Article 1.0 Author-Name: Leila Lefi Author-Workplace-Name: Department of Business Administration, College of Business and Economics, Qassim University, Saudi Arabia Author-Name: Sarra Sghaier Author-Workplace-Name: Research Lab in marketing (LRM), Institut des arts et de métiers de Sfax (ISAMS), Sfax University, Tunisia Title: Investigating the Dark Side of Social Media Marketing: Case of Cyberbullying on Micro Celebrities Abstract: A substantial growth of using social media is the new marketing trend in last few years. Influencers are now recognized as new micro-celebrities. So that, marketing professionals are increasingly using them for a better placement of their products. This new trend is considered as the bright side of social media. But, little is known about the dark side. This research investigates the dark side of social media in the particular case of Instagram platform. We focused on cyberbullying as an abusive way usually used by followers in order to highlight the real effects on micro-celebrities. This research innovatively used netnography method to extract and analyse Instagram posts on the official account of one well-known Tunisian micro-celebrity. All contents shared during 3 months by individuals involved in this research were recorded using Nvivo 11.0 for thematic analysis and coding. Results shown that strangely, cyberbullying in Tunisian context doesn’t cause psychological disorder but made the victim viral and famous. It seems that masquerading was provoked by the micro-celebrity to get more followers, more endorsement and more profit. Limitations and future research directions were stipulated. Classification-JEL: M3, M37 Keywords: Social Media, Dark Side, Instagram, Cyberbullying, Micro-celebrities, Digital Marketing, Netnography Journal: International Review of Management and Marketing Pages: 13-22 Volume: 14 Issue: 2 Year: 2024 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15758/7835 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15758 File-Format: text/html Handle: RePEc:eco:journ3:2024-02-3 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed R. Yaseen Zeebaree Author-Workplace-Name: Technical College of Akre, Akre University for Applied sciences (AUAS), Iraq Title: The Effect of Organizational Flexibility on Organizational Ambidexterity in Higher Education Institutions in Iraq Abstract: The purpose of this research is to examine how different dimensions of organizational flexibility (strategic, structural, and operational) impact organizational ambidexterity within the higher education sector in Iraq. To collect data, a survey instrument is used and a quantitative approach is adopted, with 85 academic staff members participating out of a targeted sample size of 295 lecturers from colleges and institutes within Duhok Polytechnic University (DPU) located in Duhok city, Iraqi Kurdistan Region. Structural Equation Modelling is utilized to determine the direction of the relationship between the variables. Based on the study, it was found that Structure Flexibility has a positive and significant impact on both Exploration and Exploitation of organizational ambidexterity. Additionally, Operational Flexibility also had a significant and positive effect on Exploration and Exploitation. However, the effect of Strategy Flexibility on organizational ambidexterity (Exploration and Exploitation was not significant and surpassed the significance level of 0.05. In addition to the findings, this study addresses the key policy implications, limitations, and recommendations for future research regarding higher education institutions. Classification-JEL: M1, M54, O31 Keywords: Organizational Flexibility, Strategic Flexibility, Structure Flexibility, Organizational Ambidexterity Journal: International Review of Management and Marketing Pages: 23-36 Volume: 14 Issue: 2 Year: 2024 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15705/7837 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15705 File-Format: text/html Handle: RePEc:eco:journ3:2024-02-4 Template-Type: ReDIF-Article 1.0 Author-Name: Emetia Swart Author-Workplace-Name: Regenesys Business School, Sandton, South Africa, Author-Name: Flip Schutte Author-Workplace-Name: Dean of Research and Head of Institute for Postgraduate Studies, Stadio Higher Education, South Africa Title: Navigating the Marketing Landscape: Strategies for Promoting Private Higher Education Institutions in South Africa Abstract: Private institutions in South Africa's higher education sector need effective marketing strategies to attract and retain students amidst competition. This article provides marketing strategies for Private Higher Education Institutions (PHEIs) in South Africa to navigate a competitive landscape. The objective of the research is to determine the effective media and marketing activities for PHEIs to target a larger market share. The study involved 23 semi-structured interviews with students enrolled at three PHEIs in South Africa. The researcher conducted a thematic analysis to identify patterns from transcribed interviews. Codes were created for each theme, and similar topics were clustered. Microsoft Word and Excel were used for data interpretation and visualisation. ATLAS.ti 22, a CAQDAS software, was employed for further analysis and interpretation. The study suggests that PHEIs in South Africa should prioritise their online presence, websites, and participation in high schools and career fairs to target a larger market share. Marketers should create and adapt their marketing strategies to include various communication channels and methods. Positive word-of-mouth interactions also play a significant role in the marketing efforts of PHEIs, so marketers should focus on developing strategies that generate such interactions. Classification-JEL: M3 Keywords: Consumer Behaviour, Marketing Activities, Media Activities, PHEI Journal: International Review of Management and Marketing Pages: 37-42 Volume: 14 Issue: 2 Year: 2024 Month: 03 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15609/7839 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15609 File-Format: text/html Handle: RePEc:eco:journ3:2024-02-5 Template-Type: ReDIF-Article 1.0 Author-Name: Jorge Bullemore Author-Workplace-Name: Facultad de Economía y Negocios, Universidad del Desarrollo, Chile Title: Unveiling the Shadow: Theorizing the Impact of Narcissistic Leadership on Sales Teams Abstract: This study investigates the dual nature of narcissistic leadership within sales teams, revealing its potential to both inspire ambitious goals and undermine team cohesion and performance. By integrating a comprehensive literature review, the research outlines the characteristic behaviors of narcissistic leaders, such as arrogance and a lack of empathy, and their impact on team dynamics, including reduced cohesion, increased conflict, and impaired team performance. The paper proposes strategies to mitigate these negative effects, such as leadership development programs, team-based performance evaluations, and fostering a culture of empathy. It highlights the importance of understanding and addressing the complexities of narcissistic leadership to cultivate healthier, more productive team environments. The findings call for further research into the long-term effects of narcissistic leadership and the development of effective management strategies. Classification-JEL: M12, M31 Keywords: Sales Teams, Narcissistic Leadership, Organizational Behaviour Journal: International Review of Management and Marketing Pages: 1-4 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15991/7908 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15991 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-1 Template-Type: ReDIF-Article 1.0 Author-Name: Bilson Simamora Author-Workplace-Name: Department of Management, Kwik Kian Gie School of Business and Information Technology, Jakarta, Indonesia Author-Name: Syanne Emmanuella Xzyfanequo Author-Workplace-Name: Department of Management, Kwik Kian Gie School of Business and Information Technology, Jakarta, Indonesia Title: Investigating the Features of Sales Promotions: Conceptualization and Empirical Evidence Abstract: Amid the tight competition and subtle differences between the available options, sales promotion has become an important marketing strategy, primarily for e-commerce companies. However, the fast development leaves the sales promotion concept behind. Specifically, the academicians have not reached a solid conclusion about sales promotion features. This study aims to unify the scattered features of sales promotion tools and demonstrate the direct or indirect influence of chosen techniques on behavioral intention. The study identifies six features of sales promotion tools, and they influence consumer behavior directly or indirectly through attractiveness, following the comprehension and non-comprehension models. Future researchers could investigate the joint effect of features, tools, and companies on consumer behavior. Classification-JEL: M31 Keywords: Utilitarian Value, Hedonic Value, Credibility, Time Frame, Uncertainty, Congruency, Requirement, Consequences, Attractiveness Journal: International Review of Management and Marketing Pages: 5-17 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15992/7909 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15992 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-2 Template-Type: ReDIF-Article 1.0 Author-Name: Ashraf H. Salah Author-Workplace-Name: Faculty of Business and Economics, Al-Hussein Bin Talal University, Ma’an, Jordan Author-Name: Amro Alzghoul Author-Workplace-Name: Faculty of Business, Amman Arab University, Amman, Jordan Title: Assessing the Moderating Role of Customer Orientation on the Impact of Business Intelligence Tools on Digital Marketing Strategy Optimization Abstract: This research examines the interplay between Business Intelligence tools and digital marketing strategy optimization, with a focus on the moderating role of customer orientation. Utilizing a quantitative research design, the study explores how BI tools enhance digital marketing strategies and how customer orientation amplifies this effect among 207 respondents from the Jordanian telecommunications sector, reflecting a diverse range of experiences and perceptions within the industry. Through Structural Equation Modeling - Partial Least Squares (SEM-PLS), based on a stratified sample of these employees, the results confirmed that BI tools positively influence digital marketing strategy optimization. Additionally, customer orientation was found to significantly moderate this relationship, highlighting the importance of aligning technological capabilities with a customer-centric approach. The findings contribute valuable insights to marketing and business intelligence fields, suggesting strategies for organizations to enhance their market competitiveness and customer satisfaction, underpinned by a substantial engagement rate from the targeted demographic. Classification-JEL: D83, M31, O33 Keywords: Business Intelligence Tools, Digital Marketing Strategy, Customer Orientation, Marketing Optimization Journal: International Review of Management and Marketing Pages: 18-25 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16044/7910 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16044 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-3 Template-Type: ReDIF-Article 1.0 Author-Name: Angelo R. Santos Author-Workplace-Name: College of Management and Business Technology, Nueva Ecija University of Science and Technology, Philippines Title: The Role of Digital Marketing in Shaping Students’ Attitudes towards Health Care Professions Abstract: Amidst a burgeoning digital landscape, the role of digital marketing in shaping students’ attitudes towards healthcare professions remains relatively unexplored. This study aimed to investigate how digital marketing influences students’ perspectives about healthcare careers, with a specific focus on students in Nueva Ecija, Philippines. Utilizing a quantitative approach, the study involved a survey of 148 students from Nueva Ecija, Philippines. Respondents were asked about their exposure to various forms of digital marketing and their attitudes towards healthcare professions. The study revealed a significant relationship between students’ exposure to digital marketing and their attitudes towards healthcare professions. Notably, higher levels of digital marketing exposure were associated with more positive attitudes towards healthcare careers. Additionally, the findings suggest that targeted advertising campaigns and engaging social media content play a crucial role in shaping these attitudes. The study underscores the potential of digital marketing in addressing the challenges of healthcare workforce shortages and uneven distribution. It highlights the need for educational institutions, healthcare organizations, and policymakers to harness digital marketing strategies effectively to enhance the appeal of healthcare professions among potential students and professionals. Classification-JEL: M1, M3, I1, I2 Keywords: Digital Marketing, Healthcare Professions, Students’ Attitudes, Workforce Distribution, Philippines Journal: International Review of Management and Marketing Pages: 26-33 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16131/7923 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16131 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-4 Template-Type: ReDIF-Article 1.0 Author-Name: Anirudh Venkatarman Author-Workplace-Name: Department of Commerce, School of Social Sciences and Languages, Vellore Institute of Technology, Vellore, India Author-Name: A. Dunstan Rajkumar Author-Workplace-Name: Department of Commerce, School of Social Sciences and Languages, Vellore Institute of Technology, Vellore, India Title: Cross-Sectioning Sustainable Supply Chain Governance: A Bibliometric Analysis Abstract: Sustainable supply chain governance is pivotal in modern business, addressing global supply chains' profound environmental, social, and ethical impacts. It necessitates establishing and administering policies to guide sustainable practices, ensuring adherence to the supply chain's environmental, social, and ethical standards. Effective governance aligns and supports business operations with sustainability goals, fostering transparency, accountability, and responsible practices. This framework guides decision-making, mitigates risks, and enhances overall supply chain resilience, contributing to a more sustainable and ethically responsible business landscape. The corporate shift towards sustainable supply chain management(SSCM) is manifested by the emerging literature documenting comprehensive changes in governance. A bibliometric-based systematic review of 128 Scopus-indexed documents (2014-2023) reveals four interconnected themes: SSCM, Sustainable Business Operations Management, Global value chains, and Supply chain risk management. Analysis highlights the critical role of governance mechanisms in driving positive social, ecological, and economic outcomes. Governance achieves this by establishing clear policies and standards for social and environmental responsibility and ensuring robust mechanisms for compliance and accountability. Sustainable supply chain governance provides a blueprint for integrating sustainability. It ensures ongoing commitment and accountability, fostering significant and lasting positive effects on society, the environment, and overall supply chain resilience. Classification-JEL: Q01 Keywords: Bibliometric Review, Supply Chain Governance, Environmental Regulations, Sustainable Supply Chain Management, Sustainability Journal: International Review of Management and Marketing Pages: 34-46 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16105/7934 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16105 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-5 Template-Type: ReDIF-Article 1.0 Author-Name: Navjot Kaur Author-Workplace-Name: Research Scholar, Starex University, Gurugram, Haryana, India, 2Starex University, Gurugram, Haryana, India Author-Name: Priyanka Parihar Author-Workplace-Name: Research Scholar, Starex University, Gurugram, Haryana, India, 2Starex University, Gurugram, Haryana, India Title: Communal Effect Attitudes on Punjab Senior Citizens Abstract: Among the most vulnerable groups in society is the elderly, who face issues such as a deteriorating feeling of self-worth brought on by physical weakness, a dwindling social position, and limited financial resources. Feelings of insignificance have been exacerbated by the fact that families are finding it more difficult to care for the elderly due to socioeconomic and demographic changes. As a result, psychological difficulties frequently outweigh outward indications of aging as people age. With a specific focus on 260 senior individuals in Punjab between the ages of 60 and 90, this study sought to investigate the effects of family and social attitudes toward the old. The majority of respondents claimed financial independence, but only 11% reported having stable finances due to rental income and savings account interest. But 8% struggled to pay for everyday needs, and some experienced severe financial difficulties related to fundamental needs and family responsibilities. Remarkably, only 11.7% of older people consistently created strong social relationships, compared to 76.6% who did so on occasion. Furthermore, 16.7% of respondents admitted to their situation, suggesting a greater dedication to maintaining family togetherness. The behavioral changes aligned with the perceptions of 83% of senior respondents who observed a shift in the way older persons view their basic obligations. Family dynamics, economic dependence, physical abuse cases, feelings of isolation, inadequate social support, family members' disdain, and food-related issues were among the main concerns. The study emphasized the complex relationships that exist between aging, health problems, decreased physical activity, and elder abuse. It also clarified the critical roles that qualities, social interactions, financial dependence, and behaviors have in influencing these relationships. Classification-JEL: R0, P2, O0, M5 Keywords: Family Attitudes, Family Dynamics, Elder Abuse, Economic Dependence, Aging Journal: International Review of Management and Marketing Pages: 47-55 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16023/7935 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16023 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-6 Template-Type: ReDIF-Article 1.0 Author-Name: Nadeem Akhtar Author-Workplace-Name: Royal Commission for Yanbu, Yanbu Industrial College, Yanbu, Saudi Arabia Title: Elevating Industry IQ: The Dance of Empowerment, Resourcefulness, and Innovation in Petrochemical Realms Abstract: Aim of research was to explore the connections between perceived organizational support, job resourcefulness, and innovation. Our investigation also investigated into the mediating role played by job psychological empowerment in these relationships. Data was collected from 25 petrochemical companies, amassing 100 valuable datasets. These were analyzed using PLS-SEM 4. Findings cast light on important role that employee empowerment plays as a mediator in the link between job resourcefulness and innovation. Job resourcefulness indeed wields a significant total impact on innovation, this effect dissipates when the lens shifts to include empowerment. This underscores the pivotal importance of empowerment in the complex relationship between job resourcefulness and innovation. The study advances our understanding of the intricate dynamics of perceived organizational support, job resourcefulness, psychological empowerment, and innovation within the petrochemical industry. Notably, it introduces the concept of job psychological empowerment as a mediator between resourcefulness and innovation, adding depth to existing models. Classification-JEL: J24, J28, O32, O33 Keywords: Perceived Organizational Support, Job Resourcefulness, Empowerment, Innovation, Mediation Analysis Journal: International Review of Management and Marketing Pages: 56-64 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16041/7936 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16041 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-7 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth L. Armas Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Catherine Dela Cruz Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Jonas Emmanuel Navarro Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Vivien Viloria Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Title: Triple Helix for Sustainable Development Goals: An Impact Assessment of Shared Service Facility for Micro, Small, and Medium Enterprises Competitiveness in the Philippines Abstract: This study investigates the impact and operational challenges of the Shared Service Facility (SSF) for Micro, Small, and Medium Enterprises (MSMEs) in the Philippines, focusing on enhancing MSME competitiveness and sustainability. Through a mixed-methods approach, including surveys, interviews, and data analysis, the study assesses the SSF’s effectiveness in supporting MSMEs and identifies key challenges hindering its operation. The findings reveal significant improvements in MSMEs’ access to resources, innovation capacity, and market competitiveness following SSF assistance. However, logistical, managerial, and resource-related challenges pose significant hurdles to the SSF’s operational efficiency and effectiveness. To address these challenges, a comprehensive Strategic Plan is formulated, outlining key actions to improve logistical efficiency, enhance managerial effectiveness, strengthen financial sustainability, upgrade technological infrastructure, and foster collaboration and partnerships. Implementation of these strategic initiatives is crucial for optimizing the SSF’s operation, enhancing its impact on MSME competitiveness, and ensuring long-term sustainability. Overall, this study contributes valuable insights into the role of the SSF in fostering MSME development and economic growth in the Philippines, highlighting the importance of targeted interventions and collaborative efforts to support inclusive and sustainable development. Classification-JEL: A13 Keywords: Shared Service Facility, Micro, Small, and Medium Enterprises, Competitiveness, Operational Challenges, Sustainability Journal: International Review of Management and Marketing Pages: 65-73 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16103/7937 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16103 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-8 Template-Type: ReDIF-Article 1.0 Author-Name: AbdelAziz AlOwais Author-Workplace-Name: Phd Candidate in Business Management, The British University in Dubai, United Arab Emirates Title: Agile Blueprints: Navigating Project Management toward Sustainable Success: A Comprehensive Literature Synthesis and Managerial Compass Abstract: This paper is constructed to study the sustainable practices that project managers follow and their contribution to sustainability. This study divides the sustainability section into three pillars (Economic, Environmental, and social). Sustainability is still an emerging concept with multiple interpretations globally. This paper also discusses several scenarios comparing and contrasting those practices to draft suitable recommendations. Moreover, this paper studies the link between sustainability and agility. As this paper is conceptual in nature, only scholarly articles ranging from Q1 to Q4 can be accepted to report findings and critique academically. Primary methods will not be utilized in this paper. As per each contribution the findings are also categorized into three pillars of sustainability. The findings are linked codes to each sustainable practice as cited earlier including agility being an independent variable. The research recommends testing the hypothesis and propositions in case the study develops further. The findings from past literature will be utilized to create critical success factors and recommended models. As this paper is conceptual research, the paper lacks empirical data, and it uses inductive philosophy to create themes and findings. Classification-JEL: M20 Keywords: Projects, Construction, Sustainability, Agility, Management Journal: International Review of Management and Marketing Pages: 74-81 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16151/7938 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16151 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-9 Template-Type: ReDIF-Article 1.0 Author-Name: Aditya Halim Perdana Kusuma Putra Author-Workplace-Name: Department of Management, Faculty of Economics and Business, Universitas Muslim Indonesia. Makassar, Indonesia Title: Learning from the Past Bridging Digital and Physical Markets: A Guidelines for Future Research Agenda of Online-to-Offline (O2O) Marketing Strategy Abstract: This bibliometric study comprehensively analyses the scholarly landscape surrounding Online-to-Offline (O2O) commerce from 2006 to 2023. Through a systematic review of existing literature with a bibliometric analysis approach, this research identifies pivotal themes, methodologies, and findings that characterize the evolution and impact of O2O strategies across various sectors. The study begins by tracing the conceptual foundation of O2O commerce, emphasizing its role in integrating digital and physical consumer experiences in response to the changing dynamics of consumer behaviour and market demands. It highlights the strategic adoption of O2O models by e-commerce entities and brick-and-mortar stores, aiming to create a seamless shopping journey by leveraging the strengths of both online and offline platforms. The analysis focuses on the strategic implications for businesses, including the decision-making processes regarding market coverage, delivery costs, and inventory management to enhance profitability and sustainability. The research further delves into consumer behaviour, examining factors influencing the preference for online or offline purchasing, such as demographic characteristics, product types, price levels, and perceived service quality. The findings reveal a dynamic evolution of O2O strategies, underpinned by a growing emphasis on customer engagement, technological innovation, and the strategic management of online and offline synergies. The research underscores the transformative potential of O2O commerce in bridging the gap between digital and physical marketplaces, enhancing consumer experiences, and fostering sustainable business practices. In conclusion, this bibliometric study sheds light on the multifaceted dimensions of O2O commerce, offering valuable insights for academics, practitioners, and policymakers interested in the strategic integration of digital and physical retail environments. It calls for continued research and innovation to harness the full potential of O2O models in meeting the complex needs of consumers and businesses in the digital era. Classification-JEL: L81, M31, O33, Q55 Keywords: Online-to-Offline (O2O) Commerce, Consumer Behavior, E-commerce Strategies, Digital Marketing, Retail Innovation, Bibliometric Analysis, Market Integration Journal: International Review of Management and Marketing Pages: 82-96 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16145/7940 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16145 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-10 Template-Type: ReDIF-Article 1.0 Author-Name: Citra Shahnia Author-Workplace-Name: Faculty of Economics and Business, Universitas Mercu Buana, Jakarta, Indonesi Author-Name: Dudi Permana Author-Workplace-Name: Faculty of Economics and Business, Universitas Mercu Buana, Jakarta, Indonesia Author-Name: Sri Harini Author-Workplace-Name: Faculty of Economics and Business, Universitas Djuanda, Bogor, Indonesia Author-Name: Endri Endri Author-Workplace-Name: Faculty of Economics and Business, Universitas Mercu Buana, Jakarta, Indonesia Author-Name: Mutia Wahyuningsih Author-Workplace-Name: Faculty of Economics and Business, Universitas Mercu Buana, Jakarta, Indonesia Title: The Effect of Halal Awareness, Halal Certification, and Social Servicecafe on Purchase Intention in Indonesia: The Mediating Role of Attitude Abstract: The research aims to determine the effect of Halal awareness, Halal certification, and social Servicescape on the purchase intention of Halal food, which is mediated by attitude towards Japanese food products. The research was conducted on 256 respondents who like Japanese ramen noodles. The determination of purposive sampling technique is used in this research. The research approach is the Structural Equation Model (SEM) with Smart-PLS analysis tool. The intention to buy Halal Food still needs to be considered in several aspects, such as certification, Halal Awareness, and social services, to lead the attitude to decide to buy Halal foods. The research is only focused on one Japanese restaurant, while the object of the study still needs to be comprehensive. In the next few years, it is hoped that the government will increase the counseling related to the “Indonesia is going to be the center of world’s Halal” program and decide on new, more exciting programs related to the Halal Industry. Furthermore, producers encourage companies to implement more stringent processes for security, cleanliness, and the packaging process for goods distribution to be marketed. The value of this research is to determine the consumers' trust in continuing to visit Japanese restaurants, though there needs to be more clarity on the restaurant's Halal certification. Classification-JEL: M31, L83, Z12 Keywords: Halal Awareness, Halal Certification, Social Servicescape, Attitude, Purchase Intention, Halal Food Journal: International Review of Management and Marketing Pages: 97-104 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16186/7941 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16186 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-11 Template-Type: ReDIF-Article 1.0 Author-Name: Maytha Al-Ali Author-Workplace-Name: College of Business, Zayed University, UAE Title: Assessment Management in Higher Education Abstract: This paper presents key findings from a study conducted with several universities in the GCC region regarding their approach and use of e-Assessment within their learning environments. The study identifies key factors that could impact the use and quality of e-Assessment, and describe how those factors could influence forming a consistent and effective approach to employ a long-term e-Assessment approach.   Data was collected from several higher education institutions in the GCC region, using an online survey, in-depth interviews with academic administrators, and direct observation. The study identifies six critical factors that may have a direct or indirect impact on forming a consistent and effective approach to employ a long-term e-Assessment approach. Moreover, the study reveals a strong correlation between e-Assessment quality, and the centralization of e-Assessment strategy, e-Assessment administration, and e-Assessment Technology. Classification-JEL: M Keywords: e-Assessment, e-Learning, Education Technology Journal: International Review of Management and Marketing Pages: 105-112 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16252/7945 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16252 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-12 Template-Type: ReDIF-Article 1.0 Author-Name: Laden Mering Author-Workplace-Name: Program Doctor of Management Science, Faculty of Economics and Business, University of Palangka Raya, Jl. Hendrik Timang Komplek University of Palangka Raya, Zip Code 73112, Central Borneo, Indonesia Title: Analysis of Green HRM, Green Value Strategic Improving CSR and Green Performance in Central Kalimantan HSL Palm Companies Abstract: Research in the field of human resources that raises the topic of Green HRM to improve Green Performance. The research base also assesses the role of Strategic Green Value in encouraging corporate CSR and has an impact on increasing green performance. Research was conducted quantitatively on 100 CSR respondents from Sustainable Hutan Sawit Lestari palm oil companies in Central Kalimantan. The results of the analysis with Smart PLS show that Green HRM is significant in increasing Green Performance by (5%, but not significantly increasing the CSR program. The next significant result is Green Value Strategy on Green Performance and the significant effect of increasing CSR by 63%. The results of the analysis of the mediating role are a combination namely the CSR program has a significant positive influence on the relationship between Green Value Strategy and Green Performance and there are insignificant results regarding the mediating role of CSR on the relationship between Green HRM in improving Green Performance. Overall the research model from the Q square value shows 95%, namely the importance of Green HRM, Green Value Strategy, CSR in Green Performance. Implementation of these results can be applied to Sustainable Hutan Sawit Lestari companies for managing HRM and natural resources by providing skills training in maintaining the quality of life of the organization and the company environment in a CSR program to improve the company's reputation. In further research you can consider Green Technology. Classification-JEL: M1, M2, M210 Keywords: Green Human Resource Management, Green Value Strategy, Corporate Social Responsibility, Green Performance Journal: International Review of Management and Marketing Pages: 113-122 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16262/7954 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16262 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-13 Template-Type: ReDIF-Article 1.0 Author-Name: Freddy Marilahimbilu Mgiba Author-Workplace-Name: Marketing division; School of Business Sciences; University of the Witwatersrand; Johannesburg; South Africa. Author-Name: Thozama Mxotwa Author-Workplace-Name: Marketing division; School of Business Sciences; University of the Witwatersrand; Johannesburg; South Africa Title: Communicating Banking Cyber-security Measures, Customer Ethical Concerns, Experience, and Loyalty Intentions: A Developing Economy’s Perspective Abstract: AI technology-based banking services development has disrupted the way people participate in banking transactions. It has created easier and faster banking transaction possibilities with the use of electronic gadgets. However, ethical concerns about these applications have also been amplified together with the need for management communication of safety features and protocols for customer information protection, and redress when infringements occur. The study was an attempt to highlight how AI-enabled banking services safety communication affects customers’ ethical concerns and how the concerns shape their banking services value perception, attitude, and loyalty intentions. A conceptual framework based on the generic AI technology, ethical concerns, and loyalty intentions was used as a basis for this study. It attempted to test the link between management communication, ethical concerns, satisfaction/dissatisfaction, and customer loyalty to AI-based banking services in a developing economy context. The study used three theoretical grounding bases to empirically test the proposed hypotheses. The results analysis followed Structural equation modeling (SEM). The results confirmed the impact of management communication on customers’ ethical concerns of security, privacy, diversity, and discrimination, and the positive influence of privacy and security on satisfaction/dissatisfaction. However, the relationship between diversity and discrimination concerns with customer satisfaction was not confirmed. Lastly, customer satisfaction was proven to impact their loyalty intentions. Classification-JEL: M31; M37; 018; O35 Keywords: Cyber-security, Communication, Ethical Concerns, Customer Satisfaction, Loyalty Journal: International Review of Management and Marketing Pages: 123-135 Volume: 14 Issue: 3 Year: 2024 Month: 05 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16095/7960 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16095 File-Format: text/html Handle: RePEc:eco:journ3:2024-03-14 Template-Type: ReDIF-Article 1.0 Author-Name: Samson Adewumi Author-Workplace-Name: University of Zululand, South Africa Title: Level of Financial Literacy Skills and Managerial Decision Implication among University Managers Abstract: Poor managerial decisions on the part of university managers have continued to be on the increase due to poor financial literacy skills and knowledge. Previous studies on financial literacy skills in Nigeria have been largely investigated through the lens of financial institutions and small and medium-scale enterprises leaving sparse attention to the educational institution-university. This research chasm forms the need for this study. The paper aims to dissect the importance and challenges of financial literacy skills for managers’ financial and managerial decision-making. The methodological blueprint drew insight from the pragmatism philosophical worldview with a mixed-method approach to understanding the research problem. A total of 115 and 16-unit managers were randomly and purposively recruited with the structured questionnaire and semi-structured interview type employed to retrieve quantitative and qualitative data. Data were analyzed with the Structural Equation Model (SEM) and the NVivo (v.12) qualitative software. Financial planning, book-keeping, cashbook, and inventory financial literacy skills of managers were identified with accompanying challenges in the areas of lack of training on financial literacy development and poor financial skill and accounting background. The strategic measures required for the improved acquisition of financial literacy skills include timely financial literacy training, access to financial literacy tools and software, and the need to prioritize the recruitment of managers with financial literacy knowledge. The study echoes increased support for ensuring university managers are adequately trained on the complexities of financial literacy skills. Classification-JEL: D14, G11, 016, R21 Keywords: Literacy, Financial Literacy, Managers’, University, Decision-Making Journal: International Review of Management and Marketing Pages: 1-11 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15938/8011 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15938 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-1 Template-Type: ReDIF-Article 1.0 Author-Name: Zhi-Hui Zhu Author-Workplace-Name: Department of Music Engineering, Zhejiang Conservatory of Music, China Author-Name: Han-Ying Chen Author-Workplace-Name: Department of Humanities and Social Sciences, Zhejiang Conservatory of Music, China Title: Factors Influencing Audience’s Urban Preference through Mobile-Enabled Music Abstract: People’s perception of and preference for cities have a close relationship with the shaping and transmission of the city’s image. This article explores the factors that influence the audience’s city preference by applying empathy theory to the mobile urban music “Xi'an People’s Song.” The branding of urban music and its mobile socialization appear to affect urban music empathy positively, although awareness has no significant effect. Urban music empathy fully mediates between branding and goodwill and between the social function of urban music and goodwill. However, the moderating effect of people’s familiarity with urban culture is not significant for urban music empathy and urban preference. The hypothesized relationships are further illustrated on this basis, and the optimization of urban music as a creative medium for promoting city image is discussed. Classification-JEL: L82, D12 Keywords: Urban Music, Branding, Mobile Social Networking, Empathy, Urban Preference Journal: International Review of Management and Marketing Pages: 12-18 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16207/8012 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16207 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-2 Template-Type: ReDIF-Article 1.0 Author-Name: Kirsty-Lee Sharp Author-Workplace-Name: North West University, South Africa Author-Name: Heleneze Lues Author-Workplace-Name: North West University, South Africa Author-Name: Rita Klonaridis Author-Workplace-Name: North West University, South Africa Author-Name: Marko Van Deventer Author-Workplace-Name: North West University, South Africa Author-Name: Re-an Müller Author-Workplace-Name: North West University, South Africa Author-Name: Ephrem Redda Author-Workplace-Name: North West University, South Africa Title: Factors Influencing Consumers’ Attitudes towards Digital Communications within the South African Banking Industry Abstract: The purpose of this study was to explore the factors that influence consumers’ attitudes towards digital communications within the South African banking industry by validating a six-factor model and determining the influence of entertainment, invasiveness, personalisation, informativeness and credibility of banks’ digital communication on consumers’ attitudes towards the digital communication of banks. The identified respondents for this study constituted 500 South African adults aged 18 years and older. This sample size was in line with the requirements for structural equation modelling (SEM), which was the primary method used to analyse the captured data. When collecting the data, the services of a market research company were employed. A computer-administered questionnaire, including a cover letter outlining the purpose of the study, as well as a section that requested demographic information was used. As per the findings of this study, the model presents acceptable reliability and adequate model fit. Consequently, the hypothesised model includes six factors, namely entertainment, informativeness, credibility, personalisation, invasiveness and attitudes. The model and recommendations in this study may assist banks in their efforts to continuously assess and improve how they create, manage and enhance their digital communications. Classification-JEL: M30, M31 Keywords: Attitudes, Banking, Digital Communication, South Africa Journal: International Review of Management and Marketing Pages: 19-28 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15995/8013 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15995 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-3 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Thi Mo Author-Workplace-Name: Faculty of Economics and Business, Phenikaa University, Hanoi 12116, Vietnam Title: Factors Influencing Employment Opportunities with Salary for People with Disabilities Abstract: People with disabilities (PWDs) are considered one of the largest and most vulnerable communities, easily affected and harmed. As of December 1, 2022, Vietnam has over 7 million PWDs, accounting for more than 7.06% of the population aged 2 and older, with severe and extremely severe disabilities accounting for about 28.9%. Recent domestic studies have focused on creating capital and building working conditions for PWDs. However, there are still many limitations in terms of effectiveness. The number of unemployed PWDs tends to increase, amidst the general difficulties of the economy. The aim of this article is to clarify the factors influencing the employment opportunities with salary for people with disabilities after the Covid-19 pandemic. The authors directly collected data from 225 employed and unemployed PWDs in two major cities, Hanoi and Ho Chi Minh City, from September 2023 to December 2023 through interview methods. Using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique on SPSS 20 and AMOS 20 software, the results show that factors strongly influencing employment opportunities for PWDs include their level of education and participation in organizations and employment support programs. The study contributes to understanding and implications for policymakers and labor users. Classification-JEL: M12, M51, M52 Keywords: Employment Opportunities, Disabilities, Vietnam Journal: International Review of Management and Marketing Pages: 29-36 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16287/8014 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16287 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-4 Template-Type: ReDIF-Article 1.0 Author-Name: Karim Gassemi Author-Workplace-Name: LAMSO Unit Research, ENCG Casablanca, University Hassan II Casablanca, Morocco Author-Name: Loubna Aniba Author-Workplace-Name: LAMSO Unit Research, ENCG Casablanca, University Hassan II Casablanca, Morocco Title: The Brain Drain of Moroccan IT Profiles: An Exploratory Qualitative Study within Y and Z Generations Abstract: The objective of this study is to identify and analyze the main factors driving young Moroccan IT professionals to emigrate. Through qualitative exploratory research, we aim to explore the Brain Drain within individuals belonging to the Y and Z generations. The theoretical model of this study was based on Lee's (1996) general framework. The research methodology was based on conducting semi-structured interviews with 22 young IT professionals who have either already emigrated with significant years of experience. This qualitative approach allows us to understand the multifaceted nature of their decision-making process. Through the data analysis, we have identified three dichotomous factors that serve as both push and pull factors, contributing to the phenomenon of brain drain among young IT professionals in Morocco. These factors include economic considerations, professional aspirations and social dynamics. Each factor plays a distinct yet interconnected role in shaping individuals' decisions to emigrate. Classification-JEL: O15, F60, J61, J68 Keywords: Brain Drain, Push Factor, Pull Factor, Generation Y, Generation Z, Young IT Profiles Journal: International Review of Management and Marketing Pages: 37-45 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16268/8015 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16268 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-5 Template-Type: ReDIF-Article 1.0 Author-Name: Elsie Mbua Eposi Author-Workplace-Name: Department of Accounting and Finance, Faculty of Economics and Financial Services, Walter Sisulu University, South Africa Title: Enhancing the Quality-Of-Service Management for Managers and Frontline Employees: The Case of Post Office Services, South Africa Abstract: This study examined the factors that could assist in improving service quality for postal customers who residents and reside in the postal areas in an endeavour to establish an effective service management quality for postal services. A qualitative research method was applied which enhanced the collection of data through semi structured interviews from managers and frontline employees. Data was transcribed and was analysed using Atlas-ti (Version 8.1). Results obtained from the study reveals that effective strategic implementation, effective training and development, motivation, as well as an effective monitoring and evaluation system are the most influential components to use in improving the quality of services within post offices. Other factors identified include maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services. Based on the findings, it is recommended that management of the postal sector should provide adequate and quality services to customers, through an effective strategic implementation plan, effective training and development, motivation, as well as an effective monitoring and evaluation system, maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services. Classification-JEL: M1, M11, M19 Keywords: Frontline Employee Managers; Post Office Services; Service Management; Strategic Implementation and Training and Development Journal: International Review of Management and Marketing Pages: 46-60 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16478/8016 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16478 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-6 Template-Type: ReDIF-Article 1.0 Author-Name: Olha Semenda Author-Workplace-Name: Department of Marketing, Faculty of Economics and Entrepreneurship, Uman National University of Horticulture, Uman, Ukraine Author-Name: Yuliia Sokolova Author-Workplace-Name: Department of Marketing and Logistics, Faculty of Economy and Management, National University “Zaporizhzhia Polytechnic”, Zaporizhzhia, Ukraine Author-Name: Olena Korovina Author-Workplace-Name: Department of Marketing, Faculty of Trade and Marketing, State University of Trade and Economics, Kyiv, Ukraine Author-Name: Oleksandra Bratko Author-Workplace-Name: Department of International Economic Relations, B. Havrylyshyn Education and Research Institute of International Relations, West Ukrainian National University, Ternopil, Ukraine Author-Name: Iryna Polishchuk Author-Workplace-Name: Department of Information Systems in Management and Accounting, Zhytomyr Polytechnic State University, Zhytomyr, Ukraine Title: Using Social Media Analysis to Improve E-commerce Marketing Strategies Abstract: This study investigates the application of game theory and matrix-based analysis in enhancing social media marketing strategies for e-commerce businesses. By integrating these mathematical models with social media analytics, aim to provide a comprehensive framework that can predict consumer behavior, optimize competitive strategies, and improve engagement on digital platforms. This study's application of a game theory matrix model on social media marketing strategies showcased clear benefits for e-commerce entities, with aggressive marketing tactics boosting market share by 30% against passive competitors and achieving a 20% increase even when competitors also adopted aggressive approaches. The Nash Equilibrium emphasize the balanced market share gains when both firms engaged in aggressive strategies. Statistical analysis reinforced the efficacy of these strategies, with a chi-square test yielding a significant value of 13.4, suggesting a strong link between aggressive marketing and enhanced engagement metrics. Regression analysis further validated the impact of engagement on sales, indicating that a 1% increase in likes, comments, and shares corresponded to a 0.75% uplift in sales, evidenced by significant predictors with ß values of 0.25, 0.35, and 0.40 for likes, comments, and shares respectively. Content analysis and consumer surveys highlighted a preference for authentic, value-aligned content, with aggressive strategies leading to a 50% higher engagement rate and a 60% consumer preference for such content, emphasizing the critical role of strategic alignment with consumer expectations. Incorporating game theory and matrix-based analysis into e-commerce social media strategies offers a novel approach to understanding and leveraging the complex interplay of consumer interactions and competitive dynamics. This methodology enables marketers to devise more targeted, adaptive, and effective marketing campaigns, driving growth and enhancing consumer satisfaction in the competitive digital marketplace. Classification-JEL: M31, C72, D12, L81 Keywords: Game Theory, Social Media Analytics, E-commerce Strategies, Consumer Engagement, Market Share Optimization, Digital Marketing Innovation Journal: International Review of Management and Marketing Pages: 61-71 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16196/8017 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16196 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-7 Template-Type: ReDIF-Article 1.0 Author-Name: John Manso Frimpong Author-Workplace-Name: Supply Chain and Information Systems, Kwame Nkrumah University of Science and Technology, Ghana Author-Name: Jacob Kuutoume Author-Workplace-Name: Supply Chain and Information Systems, Kwame Nkrumah University of Science and Technology, Ghana Author-Name: Christiana Abrafi Gyamfi Author-Workplace-Name: Supply Chain and Information Systems, Kwame Nkrumah University of Science and Technology, Ghana Title: Supply Chain Integration and Organizational Resources and Capabilities: The Moderating Effect of Stakeholders’ Support Abstract: This study investigates the moderating role of stakeholder support in the relationship between supply chain integration and organizational resources and capabilities. This study collected two hundred and five usable responses from top and senior managers of brewery companies and their key suppliers. Structural equation modelling was used to assess the hypothesized causal paths. The findings indicate that stakeholder support positively moderates the relationship between supply chain integration and organizational resources, as well as the relationship between organizational resources and organizational capabilities. The study has demonstrated that the effect of supply chain integration on organizational resources and capabilities is contingent on the direct and indirect support from both primary and secondary stakeholders in the supply chain. This study contributes to the literature on supply chain management by providing insights into the moderating role of stakeholder support in the relationship between supply chain integration and organizational resources and capabilities. The study highlights the importance of stakeholder support in building the necessary capabilities for a firm to provide competitive services to its customers. Classification-JEL: M110, L250 Keywords: Supply Chain Integration, Organizational Resources, Organizational Capabilities, Stakeholders Support, Collaboration, Structural Equation Modelling Journal: International Review of Management and Marketing Pages: 72-82 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16271/8018 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16271 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-8 Template-Type: ReDIF-Article 1.0 Author-Name: Siyasanga Mgoduka Author-Workplace-Name: School of Development Studies, Faculty of Economics, Development and Business Sciences, University of Mpumalanga, South Africa Author-Name: I. Kaseeram Author-Workplace-Name: Department of Economics, University of Zululand, South Africa Author-Name: S. Heeralal Author-Workplace-Name: Department of Business Management, University of Zululand, South Africa Title: An Analysis of the Effectiveness of Information and Communication Technology Technologies in Providing Customer Feedback to Enhance B2C Value Co-creation: A Focus on the Tourism Industry Abstract: Recent tourism research has shown a move towards the perspective on ‘value-in-use’ or ‘value-in-context’ that customers can co-create value through interactions with tourism organizations. As value is co-created through an ongoing interactive learning process, customers are involved in every step of service creation, from jointly defining problems to collaboratively solving them, this is enabled through intense engagement and dialogue possibilities between customers and companies. This study aims to analyse the effectiveness of ICT technologies in providing customer feedback to enhance B2C value co-creation. Information and communication technology (ICT) competences have been deemed essential for the use and execution of digital solutions, including external relationship management, technical proficiency, and planning. The results from this current study indicated a strong positive relationship between customer feedback in a form of transparency and value co-creation. Moreover, this study found that ICT platforms such as social media and emails are the fastest way to exchange digital messages over the internet and are thought to be the most recent, dependable method in marketing and electronic commerce. Furthermore, this study revealed a strong positive relationship between customer feedback in a form of a dialogue and its contribution to value co-creation. Therefore, this study concludes that firms should engage consumers in a dialogue regarding the service provision through the use of ICT technologies in order to enhance value co-creation. Classification-JEL: M0 Keywords: ICT Technologies, Value co-creation, Tourism, Social Media Journal: International Review of Management and Marketing Pages: 83-91 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15922/8019 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15922 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-9 Template-Type: ReDIF-Article 1.0 Author-Name: Kamaruzzaman Muhammad Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Erlane K. Ghani Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Razana Juhaida Johari Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Mazurina Mohd Ali Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Citra Sukmadilaga Author-Workplace-Name: Department of Economics and Business, Universitas Padjadjaran, Bandung, Indonesia Title: The Mediating Role of Self-Efficacy on Online Learning among Accounting Students Abstract: This study examines the mediating role of self-efficacy in the effective online learning of accounting students. Specifically, this study examines whether self-efficacy can mediate the influence of student attitude towards online learning and course suitability for online learning in universities. This study uses a questionnaire distributed to students from public and private universities. Six hundred and sixty-two responses were received. Using mediation analysis, this study shows that self-efficacy serves as a mediator for the relationship between attitudes towards online learning and online learning. This study shows a significant direct influence between attitudes towards online learning and online learning. The results of this study indicate that the correlation between the appropriateness of the course and online learning is similar and has a statistically significant direct influence. This study also shows that self-efficacy partially complements the mediation of the correlation. The findings in this study provide additional insight into the various factors that can impact the effectiveness of online learning environments. These findings can assist universities in formulating strategies to optimise the content, activities, and assessments within such environments, thereby increasing their overall effectiveness. Furthermore, this study contributes to the existing literature by examining self-efficacy as a mediating role in an online learning environment in Malaysian universities. Classification-JEL: I2, M12, M41 Keywords: Attitude, Course Suitability, Online Learning, Self-Efficacy, Accounting Journal: International Review of Management and Marketing Pages: 92-102 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16544/8020 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16544 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-10 Template-Type: ReDIF-Article 1.0 Author-Name: Okafor Linus Izediuno Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Ifekwem Nkiruka Eugenia Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Bello Bashiru Akande Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Ajayi Mobolanle Adunola Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Omotola Bamigbaiye-Elatuyi Author-Workplace-Name: University of Lagos, Nigeria Author-Name: Adebiyi Omolola Oladunke Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Modibbo Usman Aliyu Author-Workplace-Name: Department of Business Administration, Bells University of Technology, Ota, Nigeria Author-Name: Nnoli Ikenna Theodore Author-Workplace-Name: Department of Economics, Accounting and Finance, Bells University of Technology, Ota, Nigeria Title: Integration Strategies and Competitive Advantage in Manufacturing Sector: Evidence from Ogun State, Nigeria Abstract: The study examined the joint impact of vertical and horizontal strategies on competitive advantage. Data were collected from primary sources using a questionnaire Survey, administered to employees of ten manufacturing firms in Ogun state. A total of three hundred and eighty-four (384) copies of the questionnaire were distributed to the selected respondents as arrived at using the Taro Ya-mane formula. The hypotheses of the study were tested using the Pearson correlation coefficient and multiple regression analysis in other to determine whether to accept or reject the null hypotheses (H0). The results of the Pearson correlation coefficient rejected the null hypotheses (Null hypotheses 1 and 2) and accepted the alternative hypotheses 1 and 2. The final hypothesis was tested using multiple regression analysis. The result showed that both vertical integration strategies and horizontal integration strategy with coefficients of 0.556 and 0.843 had a positive and significant impact on competitive advantage. From the findings of the study, the study recommended that collaboration between companies in the same industry can lead to improved vertical integration and increased competitive advantage. The government should therefore encourage such collaboration through the creation of industry associations or other forums where companies can share knowledge and best practices. Classification-JEL: D22; M1; L1 Keywords: Competitive Advantage, Horizontal Integration, Integration Strategy, Vertical Integration Journal: International Review of Management and Marketing Pages: 103-112 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16205/8021 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16205 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-11 Template-Type: ReDIF-Article 1.0 Author-Name: Ikhwan H. S. Author-Workplace-Name: Gunadarma University, Depok, Indonesia Author-Name: Ditiya Himawati Author-Workplace-Name: Gunadarma University, Depok, Indonesia Author-Name: Joko Utomo Author-Workplace-Name: Gunadarma University, Depok, Indonesia Author-Name: Etyca Rizky Yanti Author-Workplace-Name: Binawan University, Jakarta, Indonesia Title: Design Organizational Health and Organizational Performance through the Workplace Spirituality, Adaptive Innovation Capabilities and Involvement HRM Practices: An Indonesia Cased Study Abstract: The purpose of this study is to examine the effect of Workplace Spirituality (WPS), Adaptive Innovation Capabilities (AIC) and Involvement HRM Practices (HRM-P) on organizational performance (OP) mediated by organizational health (OH). This study uses primary data collected through a survey using a questionnaire distributed to managers in 150 finance companies operating in Indonesia using a convenience sampling method for 6 months. The questionnaire underwent validation and reliability assessment through factor analysis and internal consistency analysis using Cronbach's Alpha. Data examination involved assessing the relationship between research variables via bivariate correlation. Additionally, the relationship model, encompassing both direct and mediation models, underwent testing using Structural Equation Modeling (SEM) with the SmartPLS 3.0 software. The results of testing the five variables show that the correlation between the variables studied is significant and quite strong. This shows that Workplace Spirituality, Adaptive Innovation Capability, Involvement HRM Practices, and Organization Health are related to Organization Performance. Furthermore, the organizational health variable is proven to mediate the relationship between the three variables on organizational performance. The conclusion of this study are limited to the finance company sector, perhaps further research needs to be developed on non-financial companies which opens up the possibility of further research and its practical and theoretical implications can be studied further. Research gaps as a basis for future research directions are still scarce and needed. Classification-JEL: M30, M12, M15, L84, L25 Keywords: Workplace Spirituality, Adaptive Innovation Capabilities, Involvement HRM Practices, Organizational Performance and Organizational Health Journal: International Review of Management and Marketing Pages: 113-121 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/15871/8022 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/15871 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-12 Template-Type: ReDIF-Article 1.0 Author-Name: Yavisha Ramnarain Author-Workplace-Name: School of Management, IT and Governance, University of KwaZulu-Natal, South Africa Author-Name: Krishna K. Govender Author-Workplace-Name: Graduate School of Business and Leadership, University of KwaZulu-Natal, South Africa Author-Name: Sanjay Soni Author-Workplace-Name: School of Management, IT and Governance, University of KwaZulu-Natal, South Africa Title: Exploring Millennial Consumers’ Behaviour in Social Commerce Abstract: This study aims to examine how ratings, forums, communities, reviews, recommendations, and referrals influence consumers who participate in social commerce using Facebook. The target population for this quantitative online study was young adults between the ages of 25 to 34 who are referred to as Millennials and comprise the largest group of users on Facebook. Convenience sampling, namely snowball sampling was used to target the participants. It was ascertained that social commerce constructs are associated with trust which leads to the consumers purchasing decisions. The implication for social commerce is that the information shared over social commerce constructs in cohesive networks is more likely to influence the consumers’ decisions than in less cohesive networks. This, therefore, justifies recommending that businesses should monitor the quality and content of the engagements around their brands on social media since information sharing in social commerce influences the decisions of consumers. Classification-JEL: M3, M31, M37 Keywords: Marketing, Consumer Behaviour, Social Media, Social Commerce, Social Commerce Constructs Journal: International Review of Management and Marketing Pages: 122-131 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/13401/8023 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/13401 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-13 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth L. Armas Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Marivic N. Villegas Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: May Nerissa S. Lopez Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Rhea Lyn F. La Penia Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Title: Rethinking Mobile Food Safety: A Strategic Framework for Ambulant Vendors in the Philippines Abstract: This research aims to assess the quality, safety, and hygienic practices of street vendors in San Isidro, Nueva Ecija. The study used a descriptive methodology, using a standardized questionnaire, interviews, and observations for data collection. 37 out of 41 companies in Poblacion, San Isidro, took part in the research. The sample size was determined using Sloven's Formula, and participants were chosen by purposive sampling. The data analysis included creating frequency distributions and calculating metrics of central tendency. The survey showed that most participants were female, married, and had finished high school. Most vendors were stationary, had been in business for less than five years, employed tricycles for promotion, and operated without any personnel. Commonly sold food items were siomai, siopao, kikiam, fishball, kwek-kwek, tokwa, nuggets, and tokneneng. Vendors usually bought items at the Public Market and then processed them on the premises. The commodities were displayed on open stands without shelter from heat, dust, or wind. The sanitary conditions were insufficient, lacking sufficient access to clean water and handwashing facilities. The stalls were situated far away from garbage cans, sewers, and toilets. Vendors routinely washed their hands before food preparation and delivery, but they did not consistently use aprons, hairnets, or gloves. Respondents exhibited diverse personal hygiene behaviors while cooking. Although most street food sellers provided trash bins, the separation of biodegradable and non-biodegradable garbage was not a widespread practice. Moreover, several merchants did not possess permits, knowledge of current rules, or compliance with sanitary regulations. Street retailers had difficulties due to external competition. Interventions are necessary to enhance the quality, safety, and hygienic practices of street vendors in San Isidro, Nueva Ecija based on these results. This information may be used by policymakers and local authorities to create and implement policies that support food safety and cleanliness in street selling. Classification-JEL: M000, O11, R00, Z300, D00 Keywords: Street Food, Sanitation, Roving Vendors, Food Hygiene Journal: International Review of Management and Marketing Pages: 132-142 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16263/8051 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16263 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-14 Template-Type: ReDIF-Article 1.0 Author-Name: Sibongiseni Kumalo Author-Workplace-Name: Academic Dean, Regenesys Business School, South Africa Author-Name: Flip Schutte Author-Workplace-Name: Institute for Postgraduate Studies, Stadio Higher Education, South Africa Title: Employee Engagement and Spiritual Leadership in Private Higher Education in South Africa Abstract: Tough competition for talent forces companies to find ways to keep employees engaged. Disengaged workers cost businesses billions and hurt their ability to hire and retain top performers. This problem is also present in higher education. This study critically assesses the relationship between spiritual leadership and employee engagement. The research uses a positivist paradigm. The research employs a deductive approach with a correlational design and a survey strategy to investigate this reality. The target population is full-time employees in private higher education institutions in Gauteng, South Africa. A random sample of 220 out of the estimated population of 1621 was chosen. Data was collected through a questionnaire. The study found a positive linear relationship between spiritual leadership and employee engagement. To this extent, spiritual leadership principles influence employee engagement. This study recommends that organisations provide appropriate conditions informed by spiritual leadership principles. This will encourage employees to display their due role performance and engage accordingly. Classification-JEL: A20 Keywords: Spiritual Leadership, Employee Engagement, Vision, Strategy Journal: International Review of Management and Marketing Pages: 143-151 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16191/8057 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16191 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-15 Template-Type: ReDIF-Article 1.0 Author-Name: Rinka Apsari Author-Workplace-Name: Graduate Program in Management, Faculty of Economics and Business, University of Indonesia, Depok 16424, West Java, Indonesia Author-Name: Daniel Tumpal Hamonangan Aruan Author-Workplace-Name: Master of Management, Faculty of Economics and Business, University of Indonesia, Depok 16424, West Java, Indonesia Title: Examining Factors Influencing Consumers’ Participation in Social Media Contests Abstract: The study examines factors influencing a consumer’s intention to participate in social media contests, such as brand identification, customer experience, social norms, attitude, and perceived behavioral control. An online self-administered survey through social media was conducted, asking those who have participated in social media contests for the last six months. PLS-SEM analysis showed that the intention to participate in online social contests was primarily influenced by consumers' positive experiences, followed by brand identification and attitude. In addition, customer experience also significantly affects consumers’ perceived behavioral control. From this study, marketers could gain insights into designing online contests that would generate positive experiences with the contest and the company's products and services. Classification-JEL: M310 Keywords: Brand Identification, Customer Engagement, Experience, Social Media Contest, Theory of Planned Behaviour Journal: International Review of Management and Marketing Pages: 152-160 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16235/8059 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16235 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-16 Template-Type: ReDIF-Article 1.0 Author-Name: R. Rekha Author-Workplace-Name: Research Scholar, Department of Commerce, Government Arts and Science College, Mettur, Tamil Nadu, India Author-Name: K. Maruthamuthu Author-Workplace-Name: Periyar University, Salem, India Title: What Factors Drive Consumer Preference of Dairy Products with Education as Moderator? An Empirical Approach Abstract: The primary goals of this study are to determine the key variables that lead consumers to favour milk products and to assess the degree of consumer knowledge in India. In this study, convenience sampling under the non-probability sampling approach is used to collect data from Indian customers using a structured questionnaire. A multiple-regression model is used to explain consumer choice, and then an analysis of variance (ANOVA) is performed to reveal any significant differences between the factors influencing customer preference for dairy products. An analysis of the variables influencing customers' purchasing decisions about milk and its products is conducted. The findings indicated that the main variables affecting the decision to purchase milk products are availability, price, quality, and health consciousness. Age, monthly income, and family size were significantly correlated with the amount of milk consumed. This study aids marketing managers in formulating marketing plans that take into account customer preferences, availability, quality, affordability, and health consciousness. The research conclusion addresses consumer likelihood in addition to being beneficial for the entrepreneurial viewpoint. Even if the study presents Indian consumers' opinions, it restricts the likelihood of the west. Numerous dairy products remain undiscovered due to resource limitations, potentially expanding the area of future study. Classification-JEL: M1, M3 Keywords: Dairy Products, Education, Customer Preference, Attributes, Marketing, Quality Journal: International Review of Management and Marketing Pages: 161-168 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16315/8060 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16315 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-17 Template-Type: ReDIF-Article 1.0 Author-Name: Chux Gervase Iwu Author-Workplace-Name: Department of Management and Entrepreneurship, Faculty of Economic and Management Sciences, University of the Western Cape, Bellville, South Africa Author-Name: Eugine Tafadzwa Maziriri Author-Workplace-Name: Department of Management and Entrepreneurship, Faculty of Economic and Management Sciences, University of the Western Cape, Bellville, South Africa Author-Name: Derek Yu Author-Workplace-Name: Department of Economics, Faculty of Economic and Management Sciences, University of the Western Cape, Bellville, South Africa Author-Name: Ayansola Ayandibu Author-Workplace-Name: Department of Business Management, University of Zululand, South Africa Title: The Dynamic Interplay of Societal Values, Entrepreneurial Abilities and Skill Sets in Shaping and Propelling Entrepreneurial Activity Among South African Higher Learning Students Abstract: The primary aim of this study is to investigate how entrepreneurial abilities and societal values impact the entrepreneurial activity of students. By delving into these dynamics, valuable insights into the factors that drive entrepreneurial activity are provided. This research is specifically focused on a South African institution of higher learning, with the intention of providing insights that can be applied to similar educational settings and contribute to the broader discourse on entrepreneurship. The study employed a quantitative approach and was carried out at a comprehensive tertiary educational institution in South Africa. Data was gathered from students through a structured questionnaire. Structural equation modeling (SEM) analysis was used to test the hypothesized model using the Smart PLS software. The results of the structural equation modeling demonstrate a strong and significant positive influence of entrepreneurial abilities/skill sets on entrepreneurial activity. Additionally, societal values on entrepreneurship show a positive but weak significant influence on entrepreneurial activity. Importantly, the results also indicate that societal values on entrepreneurship positively and significantly impact entrepreneurial abilities and skill sets. This research addresses a critical gap by providing detailed insights into the relationships between societal values, entrepreneurial abilities, and entrepreneurial activity in a higher learning context. The practical implications suggest a need for targeted educational interventions, while the theoretical contributions enhance our understanding of the complex dynamics that shape entrepreneurship. This study aligns with the focus and scope of the journal by advancing knowledge in the field of entrepreneurship within educational settings. Classification-JEL: L26 Keywords: Values, Entrepreneurship, Entrepreneurial Abilities, Skills Journal: International Review of Management and Marketing Pages: 169-179 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16273/8075 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16273 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-18 Template-Type: ReDIF-Article 1.0 Author-Name: I Gusti Ayu Purnamawati Author-Workplace-Name: Faculty of Economics, Universitas Pendidikan Ganesha, Bali, Indonesia, Author-Name: Saarce Elyse Hatane Author-Workplace-Name: School of Business and Management, Petra Christian University, Indonesia. Title: Collaborative Governance in Strengthening Dimensions of Competitive Advantage of Sustainable Ecotourism Villages Abstract: This study reveals the collaborative governance roles in strengthening the competitive advantage of sustainable ecotourism villages with three dimensions as moderating variables. The research used an explanatory approach with research locations conducted in 50 tourist villages in Buleleng Regency, Bali Province. The research data were collected using a questionnaire with a Likert scale. Respondents in this study were village heads, BUMDES managers, pokdarwis, customary chiefs, and the community, so the research sample totaled 250 people. Data were analyzed using the Structural Equation Modeling model using WarpPLS 5.0. The research results show the transparency and accountability variables, have a positive and significant effect on sustainable ecotourism villages, while the responsibility variable shows different results. Likewise, the three dimensions of the village can moderate the effect of transparency and responsibility on sustainable ecotourism villages. In comparison, the three dimensions of the village cannot moderate the impact of accountability on sustainable ecotourism villages. Classification-JEL: F63, Z32 Keywords: Collaborative Governance, Competitive Advantages, Sustainable, Ecotourism, Villages Journal: International Review of Management and Marketing Pages: 180-190 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16270/8085 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16270 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-19 Template-Type: ReDIF-Article 1.0 Author-Name: Hafidha Bettayeb Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates. Author-Name: Mohammad Al-Hawari Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates. Title: The Impact of Green Corporate Social Responsibility on Employee Green Well-being and Creativity Abstract: This paper assesses the impact of green Corporate Social Responsibility (CSR) on employee green well-being and creativity among hospitality enterprises in the United Arab Emirates (UAE). It considers the moderating impact of employee green value on the relationship between employee green well-being and creativity. The study employed a quantitative research design, utilizing 213 responses from employees working in hospitality firms in various cities across the UAE. It used the statistical software Smart PLS, which revealed two key findings. First, employees reported higher levels of well-being when their companies placed a greater emphasis on green CSR. Second, the study findings showed a positive relationship between employee green well-being and creativity. However, the discussion found no strong evidence supporting the importance of employee green value as a moderator. These findings have significant implications for the hospitality industry, as they propose that incorporating green CSR projects into strategic planning and development processes can improve employee green well-being and creativity, which will ultimately enhance the company’s performance. Classification-JEL: M Keywords: Employee Green Well-being, Green CSR, Employee Green Creativity, Employee Green Value, Social Exchange Theory Journal: International Review of Management and Marketing Pages: 191-201 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16576/8086 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16576 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-20 Template-Type: ReDIF-Article 1.0 Author-Name: C. M. Bhuvaneswari Author-Workplace-Name: Department of Commerce, Government Arts and Science College, Mettur, Tamil Nadu, India, Author-Name: K. Maruthamuthu Author-Workplace-Name: Department of Commerce, Periyar University, Salem, Tamil Nadu, India. Title: Analysing the Art of Service Quality and Customer Satisfaction of Digital Banking Services: A SEM Approach Abstract: Given that India is among the countries with the fastest-growing digital banking service providers globally, the purpose of this research is to examine the relationship between service quality and customer satisfaction when using digital banking through the use of a structural equation model. An organised set of survey questions was created in order to gather information from respondents in India. The study employed a stratified sampling technique to choose possible participants. 232 completed and useable questionnaires were chosen from the distribution to be analysed using AMOS-structural equation modelling (SEM). The findings demonstrated that consumer satisfaction with digital banking is positively and significantly impacted by all of the components of service quality—tangibility, reliability, responsiveness, assurance, and empathy. Customer satisfaction is very strongly impacted by response. Additionally, it has been determined that tangibility has less of an impact on consumer satisfaction. The findings also indicate that digital banking service providers should focus on improving all facets of service quality, with a focus on timeliness and reliability, in order to boost consumer satisfaction. When providing services to end users and clients of digital banking, researchers, banking authorities, legislators, and financial organisations will need to consider a number of conclusions from this study. Additionally, this implication aids banks in comprehending and creating policies and strategies to enhance India's digital banking services. Classification-JEL: M3 Keywords: Digital Banking, SERVQUAL Model, Customer Satisfaction, Structural Equation Model, Service Quality, India Journal: International Review of Management and Marketing Pages: 202-209 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16234/8089 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16234 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-21 Template-Type: ReDIF-Article 1.0 Author-Name: Aditya Halim Perdana Kusuma Putra Author-Workplace-Name: Department of Management, Faculty of Economic and Business, Universitas Muslim Indonesia, Indonesia, Author-Name: Siti Mariam Author-Workplace-Name: Department of Management, Faculty of Economic and Business, Universitas Esa Unggul, Indonesia, Author-Name: Moh. Tafsir Author-Workplace-Name: Department of Management, STIEM Bongaya, Indonesia. Author-Name: Novita Rosanti Author-Workplace-Name: Magister Program of Management, Institut Bisnis dan Keuangan Nitro, Indonesia. Title: Deciphering the Green Marketing Puzzle: Understanding the Interplay of Green Marketing Strategic Orientation, Attitude towards Green Marketing, Brand Integrity, and Purchase Intention Abstract: The purpose of this study aims (1) Investigate the role of the item constructs access to information, labelling and peer pressure, sense of retribution, and circular economy perception on green individuals feelings; (2) Evaluate the role of green business orientation and product quality on perceived of green marketing strategic orientation through the second-order analysis test. As a design methodology we involved 178 respondents at Starbucks outlets in Makassar City, Indonesia, with purposive random sampling. The analysis was conducted through a second-order analysis approach to test the variable constructs and through direct and indirect testing by involving attitude towards green marketing and brand integrity as intervening variables. The result of this study shows all items have a significant role in shaping the perceived of green marketing strategic orientation and green individuals feelings through the second-order analysis approach. Direct test showed a positive and significant effect except in the relationship between perceived of green promotion and innovation and brand integrity. Indirect test shows that the relationship between perceived of green marketing strategic orientation, perceived of green promotion and innovation, and purchase intention with attitude towards green marketing as an intervening variable is not significant. Similarly, the relationship between green individuals feelings, purchase intention, brand integrity, and perceived of green promotion and innovation as intervening variables is also not significant. Classification-JEL: M31, M14, Q56, D91 Keywords: Green Individuals Feelings, Green Marketing, Perceived of Green Promotion, Attitude Toward Green Marketing, Brand Integrity, Purchase Intention Journal: International Review of Management and Marketing Pages: 210-229 Volume: 14 Issue: 4 Year: 2024 Month: 07 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16224/8090 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16224 File-Format: text/html Handle: RePEc:eco:journ3:2024-04-22 Template-Type: ReDIF-Article 1.0 Author-Name: Kamaruzzaman Muhammad Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Erlane K. Ghani Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Author-Name: Azleen Ilias Author-Workplace-Name: Department of Accounting and Finance, College of Business Management and Accounting, Universiti Tenaga Nasional, Malaysia Author-Name: Fazlida Mohd Razali Author-Workplace-Name: Accounting Research Institute, Universiti Teknologi MARA, Malaysia Author-Name: Nur Dafina Afiqah Mohd Yassin Author-Workplace-Name: Faculty of Accountancy, Universiti Teknologi MARA Cawangan Selangor, Malaysia Title: Exploring Hurtt’s Professional Scepticism Scale for Accounting Students Abstract: This study verifies that the scepticism scale devised by Hurtt (2010) for assessing the practical implementation of professional scepticism among university accounting students is appropriate, as supported by the auditing literature. On the basis of twenty-two modified items of Hurtt's (2010) professional scepticism scale, 319 responses were gathered. Hurtt's professional scepticism scale can be applied to accounting students, according to the findings. Notwithstanding variations in work context and characteristics, the results of this study demonstrate that Hurtt's (2010) professional scepticism scale can be applied. By providing accounting students in universities with an illustration of professional scepticism, the results of this study contribute to the body of accounting literature. This study aims to establish benchmarks for Malaysian universities to use in assessing the degree of professional scepticism exhibited by their accounting students; as a result, it will support efforts to mitigate this scepticism prior to graduation. This study's findings may help Malaysia become a high-income nation by producing high-quality accounting graduates. The professional scepticism competency model proposed in this study will benefit the Malaysian Ministry of Higher Education and universities that provide undergraduate accounting degrees, improving accounting students in Malaysia. Classification-JEL: A22, I12 Keywords: Professional Scepticism, Students, Accounting, Universities, Malaysia Journal: International Review of Management and Marketing Pages: 1-9 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16559/8156 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16559 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-1 Template-Type: ReDIF-Article 1.0 Author-Name: Premendra Sahu Author-Workplace-Name: MSMSR, MATS University, Raipur, Chhattisgarh, India Author-Name: Shailja Bakshi Author-Workplace-Name: MSBS, MATS University, Raipur, Chhattisgarh, India Author-Name: Menka Sharma Author-Workplace-Name: Department of Management, AIHM, Ahmedabad, Gujarat, India Author-Name: Nikita Dholkia Author-Workplace-Name: Department of Management, Shri Rawatpura Sarkar University, Raipur, Chhattisgarh, India Author-Name: Sindura Bhargav Author-Workplace-Name: Department of Management, Shri Rawatpura Sarkar University, Raipur, Chhattisgarh, India Author-Name: Suresh Kumar Pattanayak Author-Workplace-Name: Amity University Chhattisgarh, Raipur, Chhattisgarh, India Author-Name: Suchitra Rathi Author-Workplace-Name: Department of Management, Raipur Institute of Technology, Raipur, Chhattisgarh, India Title: The Role of Online Reviews and Trust in the Adoption of E-Commerce for Online Vestment Transactions Abstract: In the contemporary era, the advent of online shopping has revolutionized consumer behavior, particularly in the domain of vestment purchases, by elucidating the mechanisms through which online reviews shape individual buying behavior. This study delves into the impact of online reviews on individual buying behavior in the context of vestment shopping. Leveraging the Kaiser-Meyer-Olkin (KMO) measure, alongside a sample size of 374 participants, this research examines the significance of online reviews in shaping consumer decisions. The findings of this study underscore the significant impact of online reviews on consumer decision-making processes in the realm of vestment shopping. Participants consistently cited online reviews as influential factors in their purchasing decisions, with positive reviews exerting a particularly strong influence on their likelihood of making a purchase. Moreover, factors such as credibility, relevance, specificity, and sentiment of reviews emerged as critical determinants shaping consumer perceptions and preferences. Study has provided valuable insights into the influence of online reviews on individual buying behavior in the context of online vestment shopping through the application of the Kaiser-Meyer-Olkin (KMO) tool and analysis of a sample size comprising 374 responses and illuminating the intricate dynamics at play within this niche market segment. Classification-JEL: M100, M30, M300, M310 Keywords: Apparel Shopping, Buying Behavior, Consumer Perceptions, E-commerce, Trust Journal: International Review of Management and Marketing Pages: 10-17 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16575/8157 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16575 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-2 Template-Type: ReDIF-Article 1.0 Author-Name: Neiba Neiba Author-Workplace-Name: Department of Commerce, Manipur University, Canchipur, Imphal, India Author-Name: N. Tejmani Singh Author-Workplace-Name: Department of Commerce, Manipur University, Canchipur, Imphal, India Title: Effect of Green Marketing, Green Consumption Values and Green Marketing Approaches on Organic Purchase Intention: Evidence from the Manipur Abstract: Using three theoretical lenses-the theory of consumption values (TCV), the stimulus-organism-response (SOR) model, and the theory of planned behavior (TPB) - this research intends to investigate the effect of green marketing (green advertisement and green word of mouth), green consumption values (functional value, social value and emotional value), and green marketing approaches (green organic product and eco-labeling) on organic purchase intention. A sample of 285 Manipur consumers was used to test the hypothesized relationship. The data were critically analyzed using SEM-based multivariate approach SPSS 26, AMOS 21, and conditional process modeling (Model 4). The findings suggest that green advertisement (GA), green word of mouth (GWOM), functional value (FV), emotional value (EV), green organic product (GOP), and eco-labeling (EL) influence organic purchase intentions significantly and positively. The data further reveal that consumer product attachment (CPA) and environmental consciousness (EC) have a significant influence on the relationship between green marketing (GA and GWOM), green consumption value (FV, SV, and EV), green marketing approaches (GOP and EL), and organic purchase intention. This study provides theoretical insight to researchers and academicians on organic purchasing. Also, it offers guidelines and suggestions to devise green marketing strategies for producers/retailers/marketers dealing with organic food products. Classification-JEL: M31, Q56, D12 Keywords: Green Marketing, Green Consumption Values, Green Marketing Approaches, TPB Model, SOR Model, Theory of Consumption Value Journal: International Review of Management and Marketing Pages: 18-31 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16616/8158 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16616 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-3 Template-Type: ReDIF-Article 1.0 Author-Name: Sarwani Sarwani Author-Workplace-Name: Postgraduate Program, University of Pamulang, Banten, Indonesia Title: Empirical Models Determinant Employee Commitment and Retention Determinants in Shopping Centers: A Case of Indonesia Abstract: One of the business strategies to win the competition is to recruit the best employees and retain potential employee’s possessed by the organization to still faithful to the organization. Determinants of employee commitment and retention conclude by transient that organizational communication factors, leadership roles, and employee training aspects are highly considered to resolve employee problems in the organization. In this context, an empirical study in the shopping centers to examine the most significant determinants of commitment factors and their implication on employee retention. This paper takes a quantitative approach, with participants from one shopping center in a big city in Indonesia, with of final sample of 169 usable data observations. Data analysis methods take structural equation modeling with a confirmatory factor analysis approach. The findings confirm that organizational communication and training have relevance to employee commitment and retention determinants. Hence, organizations are required to consider those affecting determinants to retain their commitments. It is believed that it adds literature on retention determinants as well as builds awareness in decision-makers on focus to evaluate various leadership styles in manager owns to reach organization sustainability. Classification-JEL: C30, D22, M54 Keywords: Employee Commitment, Retention Determinants, Organizational Communication, Training Journal: International Review of Management and Marketing Pages: 32-47 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16589/8159 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16589 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-4 Template-Type: ReDIF-Article 1.0 Author-Name: Mosie C. C. Molate Author-Workplace-Name: Department of Finance and Investment, Faculty of Economics and Finance, Tshwane University of Technology, South Africa Author-Name: Collins C. Ngwakwe Author-Workplace-Name: Turfloop Graduate School of Leadership, Faculty of Management and Law, University of Limpopo, South Africa Author-Name: Nebbel K. Motubatse Author-Workplace-Name: Department of Auditing, Faculty of Economics and Finance, Tshwane University of Technology, South Africa Title: Analysis of the Relationship between Corporate Branding and Sales Revenue during COVID 19 Pandemic Abstract: Firm internal resources have been found to influence business survival and profitability during times of crisis. This study aims to examine the relationship between corporate branding and sales revenue of multinational companies during COVID-19 pandemic. This study is based on a quantitative approach and draws on a sample of 74 global companies from various industries that the financial times ranked as prospering during the COVID-19 pandemic. The secondary data were collected from the annual financial statements of sampled companies from 2019 to 2021 and analysed using multiple regression analysis. The findings indicate that the relationship between corporate branding and sales revenue is positive, albeit statistically insignificant. These findings indicate that while corporate branding may not have a significant effect on sales revenue during economic downturn, it is vital for firms to embrace corporate branding as a resource to enhance sales revenue sustainability and thus improve profitability during crisis times such as the COVID-19 pandemic. The findings have important implication for branding managers and strategic managers in understanding the role of corporate branding in sustaining competitive advantage. Also, firms that were not prospering during COVID-19 crisis may include the investment in corporate branding in their crisis management plan and maximising firm success in the face of different environmental conditions. The results may offer an agenda for further research. Classification-JEL: M4, M41, M3, M31, M37 Keywords: Competitive Advantage, Corporate Branding, Pandemic, Sales Revenue Journal: International Review of Management and Marketing Pages: 48-52 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16518/8160 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16518 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-5 Template-Type: ReDIF-Article 1.0 Author-Name: Onan Marakali Siregar Author-Workplace-Name: Faculty of Social and Political Sciences, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Hatta Ridho Author-Workplace-Name: Faculty of Social and Political Sciences, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Muhammad Arifin Nasution Author-Workplace-Name: Faculty of Social and Political Sciences, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Muhammad Dharma Tuah Putra Nasution Author-Workplace-Name: Department of Management, Universitas Pembangunan Panca Budi, Medan, North Sumatera, Indonesia Title: Knowledge Dynamics and Absorptive Capacity: Shaping Innovation Performance in the Service Business of Small and Medium-Sized Enterprises Abstract: This study investigates how knowledge breadth and depth impact innovation within the service industry, drawing from the Knowledge-Based View. Using quantitative methods, it explores the relationship among knowledge breadth, depth, and absorptive capacity in driving innovation performance, especially in small and medium-sized enterprises (SMEs). With active involvement from 237 SME owners and managers, the results reveal significant effects in the pathways from absorptive capacity to innovation performance and from knowledge breadth to absorptive capacity, highlighting their significant influence. Similarly, the path from knowledge breadth to innovation performance demonstrates a notable impact, emphasizing the importance of having a wide range of knowledge. Upon examining the paths from knowledge depth to absorptive capacity and from knowledge depth to innovation performance, the significant effects are confirmed. This study stresses the critical role of both knowledge breadth and depth in shaping organizational absorptive capacity and innovation performance, offering practical insights for businesses. It also emphasizes the pivotal role of absorptive capacity and the advantages of utilizing external knowledge.The practical recommendations advocate for tailored strategies that balance precision to achieve favorable innovation outcomes. While providing valuable contributions, the study acknowledges certain limitations and suggests potential directions for future research. Classification-JEL: M10, L25, O31 Keywords: Absorptive Capacity, Innovation Performance, Knowledge Breadth, Knowledge Depth Journal: International Review of Management and Marketing Pages: 53-66 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16479/8161 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16479 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-6 Template-Type: ReDIF-Article 1.0 Author-Name: Bajaña-Villagomez Yanina Shegia Author-Workplace-Name: Facultad de Economía y Empresas, Universidad Católica de Santiago de Guayaquil, Ecuador Author-Name: Camacho Villagómez Freddy Ronalde Author-Workplace-Name: Facultad de Economía y Empresas, Universidad Católica de Santiago de Guayaquil, Ecuador Title: Determinants of Brand Equity in Ecuadorian Private Universities Abstract: This paper provides empirical evidence about the determinants of brand equity in higher education, using a sample of 211 students from Ecuadorian universities. Using findings of the literature we conduct a survey to construct some variables related to brand equity, named: brand awareness, brand image, perceived brand quality and brand loyalty. We test for the influence of these variables on brand equity trough a structural equation model. The results show that the measured variables are significant. Moreover, the model explains around 70% of the brand equity. Classification-JEL: M30, M51, I21 Keywords: Brand Equity, Structural Equation Model, Brand Loyalty, Brand Image Journal: International Review of Management and Marketing Pages: 67-73 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16701/8162 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16701 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-7 Template-Type: ReDIF-Article 1.0 Author-Name: Mukmin Suryatni Author-Workplace-Name: Faculty of Economics and Business, Universitas Mataram, Mataram, Indonesia Author-Name: Siti Nurmayanti Author-Workplace-Name: Faculty of Economics and Business, Universitas Mataram, Mataram, Indonesia Author-Name: Hailuddin Hailuddin Author-Workplace-Name: Faculty of Economics and Business, Universitas Mataram, Mataram, Indonesia Author-Name: Lalu Hamdani Husnan Author-Workplace-Name: Faculty of Economics and Business, Universitas Mataram, Mataram, Indonesia Author-Name: Endri Endri Author-Workplace-Name: Faculty of Economics and Business, Universitas Mercu Buana, Jakarta, Indonesia Author-Name: Rd Tuty Sariwulan Author-Workplace-Name: Faculty of Economics, Universitas Negeri Jakarta, Jakarta, Indonesia Author-Name: Muhammad Ridlo Author-Workplace-Name: Faculty of Economics and Management, University of Darussalam Gontor, Ponorogo, Indonesia Title: Determinants of Female Leaders’ Careers in the Public Sector: The Moderating Role of Work-Life Balance Abstract: This study aims to determine the determinant factors that influence the career of female leaders. The determinant factors in question are divided into internal factors, namely self-efficacy and emotional intelligence, while external factors include social support and work-life balance. This study involved 150 respondents, and the criteria were female employees with echelon II, III, and IV positions in SKPDs within the scope of the NTB Provincial government. The data collection technique was a questionnaire analyzed using the Smart-PLS application. The results of this study indicate that self-efficacy, emotional intelligence, and work-life balance have a positive and significant effect on women's career maturity. Work-life balance can only moderate the influence of self-efficacy on women's career maturity. However, work-life balance has not been able to moderate the impact of emotional intelligence on career maturity, and it does not moderate the influence of social support on women's career maturity. Classification-JEL: M12, M51, H11, J28 Keywords: Self-Efficacy, Emotional Intelligence, Social Support, Work-life Balance, Career Maturity Journal: International Review of Management and Marketing Pages: 74-81 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16725/8170 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16725 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-8 Template-Type: ReDIF-Article 1.0 Author-Name: Annamaria Sasne Grosz Author-Workplace-Name: Department of Marketing, University of Pannonia, Veszprém, Hungary Author-Name: Laszlo Jozsa Author-Workplace-Name: Department of Marketing, University of Pannonia, Veszprém, Hungary Author-Name: Homedahack Sengsouly Author-Workplace-Name: Doctoral School of Management Sciences and Business Administration, University of Pannonia, Veszprém, Hungary Title: Cross-Cultural Business Negotiations in Developing Markets: Comprehending the Impact of Institutional and Cultural Elements Abstract: The article investigates cross-cultural business negotiations in Laos, paying particular attention to the complex interplay of institutional and cultural factors and their impact on negotiations in a developing South-East Asian market. Comparisons are drawn with the business cultures of Western and Central Europe, and the results of qualitative research conducted among Laotian and European businesspeople highlight the importance of cross-cultural knowledge and training. &nbsp;This article also provides insight into the business life of a country about which little has previously been written in the literature. Although both Western and Laotian businesspeople need to study each other's business cultures, the openness of the Laotian people tends to guarantee long-term success. Classification-JEL: F23, M14, M16 Keywords: Laos, Western Europe, Cross-Cultural Business Negotiations Journal: International Review of Management and Marketing Pages: 82-87 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16383/8164 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16383 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-9 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Santoso Author-Workplace-Name: Industrial Engineering Department, BINUS Graduate Program - Master of Industrial Engineering, Bina Nusantara University, Jakarta 11480, Indonesia Author-Name: Tota Pirdo Kasih Author-Workplace-Name: Professional Engineer Program Department, Faculty of Engineering, Bina Nusantara University, Jakarta 11480, Indonesia Title: Green Lean Concept for Measurement of Sustainable Performance Mediated by Organizational Culture in Oil & Gas and Petrochemical Industry Abstract: This research explores the measurement of green lean concept in Oil and Gas and Petrochemical Industry in Indonesia to sustainable performance by examine organizational culture as a mediated. The green lean concept approach provides social benefits for industry, financial aspects, and environmental aspects that influence its performance so that it can be sustainable. A structured questionnaire was distributed among employees of the Oil and Gas and Petrochemical Industry in Indonesia. The sample consisted of 153 respondents consisting of 32 females and 121 males, and the composition consisted of Oil and Gas Companies 44 respondents; Oil Companies 87 respondents; and Petrochemical Companies 22 respondents was analyzed using the Structural Equation Mo deling - Partial Least Square (SEM-PLS). The results indicate that the green lean concept is proxied by customer relationships, human resource practices, manufacturing planning and control, process and equipment, and supplier relationships have a positive and significant effect on organizational culture in the Oil and Gas and Petrochemical Industry in Indonesia. Organizational culture variable is “Fully Mediating” the sustainable performance variable in the Oil and Gas and Petrochemical Industry in Indonesia. The R-squared value is 65% that green lean concept able to explain, while the remaining 35% explained by other f actors that were excluded in this research. The research outcomes contribute to the analysis of the research, broadening the writings on green lean concept and sustainable performance with a mediating of organizational culture. The research possibly will be used as a motivation for industries in Indonesia to implement green lean concept as companies that adopt green lean concept globally have the result of improving firms’ endurable performance through green lean approaches. Classification-JEL: L33, H52 Keywords: Customer Relationship, Green Lean Concept, Human Resource Practices, Organizational Culture, Sustainable Performance Journal: International Review of Management and Marketing Pages: 88-100 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16621/8165 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16621 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-10 Template-Type: ReDIF-Article 1.0 Author-Name: Savitha Sundareshan Author-Workplace-Name: Department of Commerce, Periyar University, Salem, Tamil Nadu, India Author-Name: Krishnakumar Krishnasamy Author-Workplace-Name: Department of Commerce, Periyar University, Salem, Tamil Nadu, India Title: A Study on Occupational Stress among Teachers of Higher Educational Institutions in Dharmapuri District, Tamil Nadu, India Abstract: This study delves into the issue of occupational stress among teacher educators, aiming to explore its prevalence and associated factors. Through correlation studies, it was observed that a majority of the correlations were both positive and significant. Gender did not emerge as a differentiating factor in occupational stress levels, yet private teacher educators exhibited higher stress levels compared to those in government institutions. The findings underscore the significant role of systemic working conditions and environment in contributing to occupational stress among teacher educators. To mitigate the adverse effects of stress on teacher educators, policymakers, stakeholders, educators, and management must collaborate to implement measures aimed at reducing stress levels, including creating conducive working conditions and providing adequate support systems. This study contributes valuable insights into the understanding of occupational stress among teacher educators and underscores the importance of addressing this issue to promote a healthier and more sustainable teaching profession. Classification-JEL: L33, H52 Keywords: Teachers, Occupational Stress, Work Load, Higher Educational Institution Journal: International Review of Management and Marketing Pages: 101-106 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16327/8166 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16327 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-11 Template-Type: ReDIF-Article 1.0 Author-Name: Thanuset Chokpiriyawat Author-Workplace-Name: Faculty of Business Administration and Accountancy, Khonkaen University, Thailand Author-Name: Kampanat Siriyota Author-Workplace-Name: Faculty of Business Administration and Accountancy, Khonkaen University, Thailand Title: Bridging Emotional Intelligence: Applications in Psychology through the Schutte Emotional Intelligence Scale (SEIS) in Thai Private Hospital Customers Abstract: This study explores the implications of emotional intelligence (EI) in marketing communication. The research aims to bridge these disciplines by applying the Schutte Emotional Intelligence Scale (SEIS) in service marketing. The study employs the 33-item SEIS, translated and culturally adapted for use in Thai. The multistage sampling of 600 respondents explores Confirmatory Factor Analysis confirmed four dimensions with acceptable reliability and validity: ?2/df = 2.467, GFI = .909, CFI = .961, RMSEA = .049, and SRMR = .029. This research bridges EI's theoretical and practical applications in psychology and marketing communication, emphasising EI's role in shaping consumer experiences and improving customer relationships. It also enhances its cultural relevance for future research and applications. Classification-JEL: M1, M31 Keywords: Emotional Intelligence, Schutte EI Scale, Service Marketing, Consumer Behavior Journal: International Review of Management and Marketing Pages: 107-112 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16779/8167 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16779 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-12 Template-Type: ReDIF-Article 1.0 Author-Name: Chuan Zheng Author-Workplace-Name: School of Business Management, Marketing, Universiti Utara Malaysia, Sintok, Malaysia Author-Name: Munirah Khamarudin Author-Workplace-Name: School of Business Management, Marketing, Universiti Utara Malaysia, Sintok, Malaysia Author-Name: Azanin Ahmad Author-Workplace-Name: School of Business Management, Marketing, Universiti Utara Malaysia, Sintok, Malaysia Title: Mapping the Landscape of Brand Equity Research: A Bibliometric Analysis of SCOPUS Data (1993-2023) Abstract: This study aims to conduct a comprehensive bibliometric analysis of brand equity research from 1993 to 2023, focusing on identifying influential publications, authors, journals, theoretical models, thematic evolution, and potential research gaps. The research employs a rigorous methodology, initially analyzing 1,483 articles from 449 sources from the SCOPUS database. Various analytical techniques by VOSviewer and Biblioshiny, including source, author, document, thematic, and keyword analysis, are utilized to extract insights. Key findings include the identification of influential publications, authors, and journals, as well as the categorization and models of brand equity. Additionally, prominent theoretical models are highlighted, alongside emerging topics and research clusters. This study provides valuable insights for researchers, practitioners, and policymakers in understanding the foundational elements and contemporary trends in brand equity research. This research contributes to the literature by offering a comprehensive and up-to-date analysis of brand equity research, highlighting existing knowledge gaps and potential avenues for future investigation. Classification-JEL: M31 Keywords: Brand Equity, Brand, Bibliometric Analysis, Thematic Review, Literature Review Journal: International Review of Management and Marketing Pages: 113-125 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16620/8171 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16620 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-13 Template-Type: ReDIF-Article 1.0 Author-Name: Andi Adawiah Author-Workplace-Name: Department of Management, Faculty of Economic and Business, Universitas Lamappapoleonro, Indonesia Author-Name: Aditya Halim Perdana Kusuma Putra Author-Workplace-Name: Department of Management, Faculty of Economic and Business, Universitas Muslim Indonesia, Indonesia Title: The Impact of E-Recruitment Implementation on Company Credibility, Candidate Selection Efficiency, and Process Transparency: Job Applicants’ Perspective Abstract: This study primarily focuses on the impact of e-recruitment implementation on company credibility, candidate selection efficiency, process transparency, and job applicants' perspectives. Each of these aspects plays a crucial role in influencing how companies build their image, manage candidate selection processes, and how applicants respond to and interact with online recruitment processes. This study employs a mixed-method approach, collecting quantitative data from questionnaires and qualitative insights from interviews with respondents. The findings of this study give rise to conceptual ideas for future quantitative research through our discoveries. Our results emphatically state that the implementation of e-recruitment has significantly impacted on a company's credibility, the efficiency of candidate selection, and process transparency from the perspective of job applicants. The use of innovative technology in e-recruitment enables companies to attract and recruit top talent more effectively while enhancing the applicant experience and optimizing the selection process. Associated with this study can be linked to the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). The adoption of innovative technology in e-recruitment can be accepted and adopted by job applicants if they perceive the technology as easy to use and beneficial in achieving their goals, such as obtaining desired employment. Classification-JEL: J24, M51,M53, O33 Keywords: E-Recruitment Implementation, E-Recruitment Strategy, Job Applicant, Company Images and Credibility, Human Resource Management Journal: International Review of Management and Marketing Pages: 126-139 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16721/8173 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16721 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-14 Template-Type: ReDIF-Article 1.0 Author-Name: Nahla G.A. Arabi Author-Workplace-Name: Department of Business Administration, Faculty of Art and Science, Jouf University, Al Quriat, Saudi Arabia Author-Name: Noha Khalifa Seddig Ahmed Author-Workplace-Name: Department of Management, Faculty of Business Administration, University of Tabuk, Tabuk, Saudi Arabia Title: The Impact of Strategic Entrepreneurship on Sustainable Competitive Advantage: A Field Research in Egypt’s Petrochemicals and Energy Sector Abstract: The purpose of this research is to examine the impact of the strategic entrepreneurship, on sustainable competitive advantage in Egyptian’s petrochemicals and energy sector. The study adopts the quantitative approach specifically for the verification of hypotheses, by using the questionnaire to collect data from a sample of 500 senior managers. The results reveal that there is a statistically significant correlation between the five variables strategic entrepreneurship under study, namely: continuous innovation, Opportunity-Based Mindset, Proactive Behavior, Risk Taking, Value Creation, and sustainable competitive advantage, as the correlation coefficient recorded a significant positive correlation between strategic entrepreneurship and sustainable competitive advantage, as it amounted to (0.687**). According to multiple regression analysis, the researchers found that value creation capabilities has a strong predictive value for competitive advantage and continuous innovation has the lowest predictive value, accordingly the study recommends that a more effective policy for enhancing strategic entrepreneurship generally and continuous innovation specifically should be formulated in Egyptian’s petrochemicals and energy sector. Classification-JEL: L26; M10; Q01 Keywords: Strategic Entrepreneurship, Sustainable Competitive Advantage, Egypt, Petrochemicals and Energy Sector Journal: International Review of Management and Marketing Pages: 140-150 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16786/8181 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16786 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-15 Template-Type: ReDIF-Article 1.0 Author-Name: Parul Asati Author-Workplace-Name: Amity University, Madhya Pradesh, India Author-Name: Sandeep Raghuwanshi Author-Workplace-Name: Amity University, Madhya Pradesh, India Author-Name: Anil Vashisht Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Author-Name: Deepa Muley Author-Workplace-Name: Orchids The International School, Mangalia, Indore, India Author-Name: Vikas Kumar Khare Author-Workplace-Name: Amity University, Madhya Pradesh, India Title: Exploring the Green Energy: Factors Influencing Battery Electric Vehicles Adoption in Madhya Pradesh Region Abstract: Electric vehicles (EVs) are quickly becoming a viable alternative to vehicles powered by fossil fuels such as gasoline, diesel, and compressed natural gas (CNG), which has prompted customers to think about these vehicles as a means to alleviate the increasing environmental problems brought about by fuel depletion and greenhouse gas (GHG) emissions. The point of this article is to explore potential elements that effect consumers' intentions to adopt electric vehicles. To accomplish this, the author conducted in-depth interviews with a wide range of stakeholders, including suppliers, academics and consultants, BEV owners, prospective consumers, and government officials. A study is carried out in Madhya Pradesh with the aim of determining the elements that influence the decision to purchase electric automobiles. An innovation diffusion theory–based questionnaire was developed to elucidate both the consumer’s perspective and the factors impacting the widespread adoption of electric vehicles. Before purchasing an electric vehicle, consumers should weigh the advantages and disadvantages listed via multiple response analysis. The study's findings will shed light on customer preferences, which in turn will assist policymakers in India in developing policies that encourage the purchase and usage of electric vehicles. Classification-JEL: M31, D12, O33, L62, R41, Q53, Q42 Keywords: Electric Vehicle Adoption, Sustainability, Green Energy, Purchase Intention Journal: International Review of Management and Marketing Pages: 151-157 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16653/8182 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16653 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-16 Template-Type: ReDIF-Article 1.0 Author-Name: Mira Bekebayeva Author-Workplace-Name: Khoja Akhmet Yassawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Dinmukhamed Kelesbayev Author-Workplace-Name: Khoja Akhmet Yassawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Aripkhan Sadykov Author-Workplace-Name: Regional Innovation University, Shymkent, Kazakhstan Author-Name: Kuatbek Kalykulov Author-Workplace-Name: Shymkent University, Shymkent, Kazakhstan Author-Name: Yermek Yertayev Author-Workplace-Name: Shymkent University, Shymkent, Kazakhstan Title: Analysis and Evaluation of the Image of the University in the Context of the City-University Interaction Abstract: Institutional image is very important for universities and the importance of institutional image becomes clear when we consider it from the perspective of city-university interaction. If a university has a stronger institutional image, it will achieve great success in the academic world with its scientific research and publications, as well as gain an advantage in competition with many universities, and contribute to its integration with the internal and external environment. The purpose of this article, prepared in this context, is to assess the institutional image of Khoja Akhmet Yassawi International Kazakh-Turkish University (Akhmet Yassawi University) from the point of view of the residents of the city of Turkestan, where the university is located, and to study the impact of that institutional image. Within the framework of the research, the public assessment of the university’s educational, healthcare, socio-cultural and sports services, as well as the level of the university’s interaction with the city, were considered. In addition, variables such as characteristics of the organization, its appearance, management style and quality of service, which are effective in forming the institutional image, were considered and they were evaluated as components of the institutional image. At the end of the study, the current image of the university was analyzed, recommendations were made to the university management on obtaining a positive image, planning, implementing and monitoring its strategies. As a result of the research, it was found that the institutional image of the university is a good image in terms of perception, evaluation and opinions of Turkestan people. However, it was also known that the university could not fully communicate its activities to the target audience. Classification-JEL: A23, H52, I21; I23 Keywords: Institutional Image, Image of University, University and City Interaction, Expectations, Perception Studies Journal: International Review of Management and Marketing Pages: 158-165 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16976/8190 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16976 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-17 Template-Type: ReDIF-Article 1.0 Author-Name: Johnson Adenike Oluwatobi Author-Workplace-Name: Department of Accounting, College of Management and Social Sciences, Covenant University Ota, Ogun State, Nigeria Author-Name: Cordelia Onyinyechi Omodero Author-Workplace-Name: Department of Accounting, College of Management and Social Sciences, Covenant University Ota, Ogun State, Nigeria Author-Name: Babatunde Moses Ololade Author-Workplace-Name: Department of Accounting, Faculty of Management Sciences, Redeemer’s University, Ede, Nigeria Author-Name: Gbenga Ekundayo Author-Workplace-Name: Oman College of Management and Technology, Muscat, Oman Author-Name: Festus Onosakponome Odhigu Author-Workplace-Name: Department of Management Studies, Middle East College, Oman Title: An Evaluation of Taxpayers’ Perception of Value Added Tax and Cost of Living in Nigeria Abstract: This study evaluates taxpayers’ perception of value added tax (VAT) and cost of living in Nigeria. The main focus of this research is to evaluate the awareness and opinion of individuals, households and organizations regarding VAT, and to understand the relationship between perception and compliance with VAT regulations. Furthermore, the study examines how VAT affects cost of living and provision of social amenities funded by the revenue generated from this tax. Questionnaires were used to collect data and outcomes were analysed using mean of simple percentage and frequency count. Statistical Package for Social Sciences (SPSS 20.0) and the SEM-PLS (4) were used to evaluate the hypotheses. The analysis showed that there is significant relationship between the level of VAT awareness and provision of social amenities. The result showed that perception about VAT has a significant influence on provision of social amenities, level of VAT awareness significantly influences compliance with VAT regulations, perceptions about VAT significantly influences compliance with VAT regulations and lastly perception about VAT significantly influence cost of living. It is recommended that the government should enhance awareness about VAT and address diverse opinions on perception in order to increase compliance with VAT regulations leading to efficient provision of social amenities and an improved of cost of living. Implementing strategies that could inform more effective tax policies and compliance strategies is essential to support economic growth and development. Classification-JEL: D10, E60, H20 Keywords: Value Added Tax, Cost of Living, Taxpayers Perception, Compliance Journal: International Review of Management and Marketing Pages: 166-181 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16781/8201 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16781 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-18 Template-Type: ReDIF-Article 1.0 Author-Name: Artono Artono Author-Workplace-Name: Management Science Doctoral Program, University of Brawijaya, Malang, Indonesia Author-Name: Margono Setiawan Author-Workplace-Name: Management Science Doctoral Program, University of Brawijaya, Malang, Indonesia Author-Name: Surachman Surachman Author-Workplace-Name: Management Science Doctoral Program, University of Brawijaya, Malang, Indonesia Author-Name: Sri Palupi Prabandari Author-Workplace-Name: Management Science Doctoral Program, University of Brawijaya, Malang, Indonesia Title: The Influence of Millennial Market Orientation on Business Performance Moderated By Regional Regulations in Traditional Herbal Medicine SMEs Abstract: This research aims to analyze how millennial market orientation influences the business performance of traditional medicine SMEs and to what extent local regulations moderate this influence. Using an explanatory approach with quantitative methods, data were collected through questionnaires and analyzed using the partial least squares (PLS) technique to test relationships between variables. The findings reveal that millennial market orientation significantly influences the business performance of traditional medicine SMEs, with a path coefficient of 0.529 and a P = 0.000 (<0.05). This indicates that an increase in millennial market orientation enhances business performance. However, the second hypothesis is not supported. Regression analysis shows a positive relationship between local regulations and millennial market orientation on business performance, but the moderating influence of local regulations is not statistically significant (P = 0.242 > 0.05). The practical implication is that traditional medicine SMEs need to enhance millennial market orientation to improve business performance. Understanding the preferences and needs of the millennial market can enhance competitiveness and profitability. Local regulations do not significantly moderate this relationship, so the focus on millennial market orientation should remain a priority without relying on local regulations as a moderating factor. Classification-JEL: D04, I10, I20, L10, L25 Keywords: Millennial Market Orientation, Business Performance, Traditional Herbal Medicine SMEs, Regional Regulations Journal: International Review of Management and Marketing Pages: 182-192 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16680/8202 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16680 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-19 Template-Type: ReDIF-Article 1.0 Author-Name: Enrico Aziezy Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Author-Name: Akbar Pahlevi Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Author-Name: Andhi Johan Suzana Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Author-Name: Dian Safitri P.K. Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Author-Name: Mayla Surveyandini Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Author-Name: Sodik Dwi Purnomo Author-Workplace-Name: Faculty of Economics and Business, Universitas Wijayakusuma Purwokerto, Indonesia Title: Why is Beauty Youtuber so Popular? Abstract: Due to social isolation and the inability to go outside during the COVID-19 pandemic, social media is vital. Social media influencers on YouTube are popular for brand promotion. However, more research is needed to understand the effectiveness of social media influencer marketing and message appeal campaigns. This study uses 800 YouTube videos observed directly to determine social media influencer marketing’s performance via customer engagement. According to the study, informational and emotional message appeals affect Instagram customer engagement differently, while sponsorship and expertise moderate the effect. In customer involvement, informational message appeals work better than emotional ones. Sponsorship disclosures improve client engagement in informational videos. In addition, informational message appeals attract customers better than emotional appeals when knowledge is high. The study shows that message appeals, sponsorship, and expertise can engage customers. Classification-JEL: M31, D91 Keywords: Customer Engagement, Beauty YouTubers, Message Appeals, Type of Sponsorship, Expertise Journal: International Review of Management and Marketing Pages: 193-204 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16818/8213 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16818 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-20 Template-Type: ReDIF-Article 1.0 Author-Name: Angelo R. Santos Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Arjay F. Ortiz Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Jennifer G. Fronda Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Joannie A. Galano Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Author-Name: Joy N. Savellano Author-Workplace-Name: Nueva Ecija University of Science and Technology, Philippines Title: Effective Approaches to Enhance Social Media Marketing for Philippine Small Enterprises Abstract: This study investigates the effectiveness of social media marketing for small businesses in San Isidro, Nueva Ecija. Using a descriptive quantitative research design, data were collected from 68 small business owners through structured questionnaires. The study evaluates how these businesses utilize social media platforms, the impact of their social media marketing efforts on business outcomes, and the challenges faced. Findings indicate that social media marketing significantly enhances brand awareness, customer engagement, and sales performance. Despite challenges such as limited financial resources and technical skills, small businesses can optimize their strategies through regular postings and interactive content. An action plan is proposed to address these challenges, including training programs, financial support, resource provision, ROI measurement tools, continuous learning, and technical support. The study highlights the potential of social media marketing to drive sustainable growth for small businesses in rural areas. Classification-JEL: M1, M3, I1, I2 Keywords: Brand Awareness, Customer Engagement, Interactive Content, SDG 8, Small Businesses, Social Media Marketing Journal: International Review of Management and Marketing Pages: 205-215 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16773/8215 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16773 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-21 Template-Type: ReDIF-Article 1.0 Author-Name: Azam Malik Author-Workplace-Name: Department of Human Resource Management, College of Business Administration, Prince Sattam Bin Abdulaziz University, Kingdom of Saudi Arabia Title: A Study on the Relationship of Artificial Intelligence Applications in HR Processes for Assessing Employee Engagement, Performance, and Job Security Abstract: The objective of this research is to investigate how artificial intelligence (AI) might improve HR procedures and increase employee engagement and productivity in organizations. AI-powered tools and applications used in the current era become a decisive point for businesses and its performance may impact employees’ job engagement and job performance. The use of artificial intelligence in an organization’s activities to manage human resources in the areas of employee engagement, job security, employee performance, particularly in the process of lowering staff workload, and enhancing business performance. The study involved full-time employees with experience using artificial intelligence powered software in Indian multinational corporation. The research data was collected from 310 employees from multinational cooperation. The findings demonstrate that artificial intelligence performance had a significant impact on employee’s performance and job engagement, both of which were highly correlated with performance at work evaluation. AI has a positive impact on employee engagement and company performance. Artificial intelligence and job performance were significantly related with job engagement and service performance. Additionally, job security had a significant impact on increasing employees’ job engagement and service quality. The study’s implication support strategies for conducting performance research and managing human resources. The present study results will help business owners or managers create a productive atmosphere that boosts overall performance and employee engagement at the workplace using artificial intelligence. Classification-JEL: M5 Keywords: Artificial Intelligence, Job Engagement, Job Performance, Job Security, Human Resource Process Journal: International Review of Management and Marketing Pages: 216-221 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16838/8219 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16838 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-22 Template-Type: ReDIF-Article 1.0 Author-Name: Pushpkiran Singh Author-Workplace-Name: Pandit Deendayal Energy University, Gandhinagar, Gujarat, India, Author-Name: Tejas Dave Author-Workplace-Name: Pandit Deendayal Energy University, Gandhinagar, Gujarat, India, Author-Name: Ashish B. Joshi Author-Workplace-Name: VGES Campus Chandkheda, Ahmedabad, Gujarat, India. Title: Moderating role of Digital Consumer Protection in Impacting the Intention to Use Digital Financial Services Abstract: Digital finance has the potential to increase financial services accessibility and financial inclusion of the people in need. Digital Financial Services encompass a range of financial services that are accessible and utilized via digital platforms, including lending, payments, insurance, and eventually personal finance management. In addition to more contemporary financial solutions like digital lending platforms, crowdfunding platforms, peer-to-peer (P2P) lending, digital payments, e-commerce, mobile wallets, and app-based lending, digital financial services also include more traditional financial solutions like credit and debit cards, and point of sale (PoS) systems. The moderating role of digital consumer protection in impacting the association between the five variables usability of services, facilitating conditions of the consumers, usage experience, trust and technology self-efficacy of the customers and the consumers’ intention to use digital financial services has been investigated in this research. Data has been collected from 528 people of Gujarat, India, belonging to the middle- and higher-income groups through random sampling technique. A structured equation modelling approach has been adapted and the test of the model developed makes it clear that digital consumer protection moderates the relationship between technology self-efficacy of consumers and their intention to use digital financial services. Similarly, it also moderates the relationship between the usability of financial services and intention to use digital financial services. However, it does not moderate relationship between facilitating conditions, usage experience, trust and consumers’ intention to use digital financial services. Classification-JEL: D14, D18, G28, O33 Keywords: Digital Consumer Protection, Usability, Usage experience, Trust, Digital Financial Inclusion Journal: International Review of Management and Marketing Pages: 222-234 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16842/8225 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16842 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-23 Template-Type: ReDIF-Article 1.0 Author-Name: Fiona Kigen Author-Workplace-Name: Division of Marketing, School of Business Sciences, University of the Witwatersrand, Johannesburg, South Africa. Author-Name: Marike Venter de Villiers Author-Workplace-Name: Division of Marketing, School of Business Sciences, University of the Witwatersrand, Johannesburg, South Africa. Title: Decoding the Symphony of Satisfaction, Commitment and Trust as Predictors of Customer Loyalty in Demarketing Situations Abstract: In the realm of demarketing within the banking industry, banks often need to reject customers for certain products while maintaining overall relationships. Understanding the interplay of satisfaction, trust, and commitment is crucial in this delicate dance. This study, grounded in the commitment-trust theory of relationship marketing, investigates how these factors predict customer loyalty in demarketing situations. Using a quantitative approach with an experimental design, the study employed a vignette followed by a survey to gather data. A total of 505 responses were analyzed through Structural Equation Modelling. The findings indicate support for four hypotheses while two were rejected. Satisfaction had a positive but weak and marginally significant effect on commitment and a very strong, highly significant positive effect on trust. Conversely, satisfaction had no significant direct effect on loyalty. Trust demonstrated a significant positive effect on commitment but no direct impact on loyalty. Commitment, however, showed a very strong and highly significant positive effect on loyalty. Commitment and trust also played key roles as mediators in the relationship between satisfaction and loyalty. The study provides valuable insights for firms navigating demarketing scenarios, aiming to foster stronger and more enduring customer relationships. Classification-JEL: M1, M3 Keywords: Demarketing, Satisfaction, Trust, Commitment, Loyalty Journal: International Review of Management and Marketing Pages: 235-249 Volume: 14 Issue: 5 Year: 2024 Month: 09 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16780/8227 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16780 File-Format: text/html Handle: RePEc:eco:journ3:2024-05-24 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Naparin Author-Workplace-Name: Faculty of Forestry, Univeritas Lambung Mangkurat, Indonesia Author-Name: Mahrus Aryadi Author-Workplace-Name: Faculty of Forestry, Univeritas Lambung Mangkurat, Indonesia Author-Name: R. R. Yulianti Prihatiningrum Author-Workplace-Name: Faculty of Economics and Business, Universitas Lambung Mangkurat, Indonesia Author-Name: Suyatno Suyatnob Author-Workplace-Name: Faculty of Economics and Business, Universitas Lambung Mangkurat, Indonesia Title: Wetland Tourism Marketing: The Influence of Experience Dimensions and Memorable Tourism Experience on Tourist Loyalty of the Bakut Island Nature Tourism Park, Indonesia Abstract: In the tourism sector, wetlands provide a wealth of biodiversity and diverse landscapes including natural resource conservation tourism (flora fauna). In this context, marketing is needed to provide sustainable competitiveness for natural tourism parks. This study aimed to test four dimensions of tourist experience (educational, aesthetic, entertainment, escapism) on memorable tourism experiences (MTE), and to test the influence of MTE on tourist loyalty (TL). This study used a quantitative method and SmartPLS 4.1 for statistical analysis. Respondents were tourists who had visited the Bakut Island Nature Tourism Park, Indonesia. The results of the study showed that educational experience (EduEx), aesthetic experience (AesEx), entertainment experience (EntEx), and escapism experience (EscEx) had a significant positive effect on MTE, and MTE had a significant positive effect on TL. The urgency and implications of this study were to design the four dimensions of experience that influence TL that provide positive stimulus to tourist behavior for biodiversity conservation both during and after the visit in achieving sustainable development goals. The originality of this study was to test the antecedents of TL from the customer experience perspective, as well as to provide a clear substantive distinction between the dimensions of tourist experience and memorable tourism experiences. Classification-JEL: M2, M3, Q2, Q5 Keywords: Memorable Experience, Experience Dimensions, Customer Experience, Sustainable Wetland, Tourist Loyalty Journal: International Review of Management and Marketing Pages: 1-8 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17115/8244 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17115 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-1 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Ozan Karahan Author-Workplace-Name: Department of Management and Organization, Eþme Vocational School, Uþak University, 64600 Eþme, Uþak, Turkey Title: The Role of Perceived Value and Satisfaction in Shaping Customer Citizenship Behavior: Evidence from Turkey Abstract: Tourism and hospitality companies are now providing more opportunities for collaborative production and value utilization. This isn’t just to encourage customers to revisit and repurchase, but also to capitalize on customer citizenship behaviors, such as feedback, advocacy, helping other customers, and showing tolerance in situations where services might be less satisfactory in the future. Hence, this study investigates the effect of perceived value and satisfaction on customer citizenship behavior within the hospitality and tourism contexts in Turkey. The study also examines the mediating role of satisfaction on sub-dimensions of customer citizenship behavior. Data were collected from guests in Turkey who had stayed there most recently within the previous 12 months. Using purposive sampling technique, an online survey was conducted to collect data. Of the 612 accepted responses that met all the criteria, were analyzed using structural equation modeling (SEM) through AMOS 25 software. The results showed that perceived value has significant and strong influences on satisfaction, feedback, tolerance, and advocacy as sub-dimensions of customer citizenship behavior. Satisfaction has significant and strong influences on feedback and help as sub-dimensions of customer citizenship behavior. Finally, satisfaction mediates between perceived value and feedback and help. Classification-JEL: M30, M31 Keywords: Customer Citizenship Behavior, Feedback, Help, Perceived Value, Satisfaction Journal: International Review of Management and Marketing Pages: 9-18 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16895/8245 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16895 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-2 Template-Type: ReDIF-Article 1.0 Author-Name: Shafi Mohamad Author-Workplace-Name: Faculty of Business, UNITAR International University, Malaysia Author-Name: N. Fadzlyn Author-Workplace-Name: Taylors University, Malaysia Author-Name: Abdullah Abdulaziz Bawazir Author-Workplace-Name: Faculty of Business, UNITAR International University, Malaysia Author-Name: Nik Hasfizul Hassan Author-Workplace-Name: Faculty of Business, UNITAR International University, Malaysia Title: The Role of Corporate Governance in Sustainability of Malaysian NGOs Operated Elderly Care Centres Abstract: Over recent years, the issue of sustainability has become a popular term in the research arena and policies. It appears that one of the best strategies to ensure sustainability of NGOs is through effective corporate governance. This exploratory study was conducted to identify the role played by corporate governance mechanisms in the sustainability of elderly care centres operated by Malaysian NGOs. This study adopted a semi-structured interview technique to achieve a better and more in-depth understanding. Ten (10) elderly care centres operated by NGOs in Kuala Lumpur and Selangor; Malaysia participated in this study. The findings indicated that corporate governance practices played a significant role in improving the sustainability of Malaysian elderly care centres run by NGOs and it was critical for these organisations to assess the corporate governance practices they employ in the management of their day-to-day operations to achieve better performance. This study can provide guidance to regulators in enhancing their regulatory framework so that it is more in line with the systems adopted by NGOs in other more developed countries. This study also recommended that boards of NGOs adopt corporate governance best practices to enhance the sustainability of their organisations. Classification-JEL: M1, M4 Keywords: Non-Governmental Organisation, Elderly Care Centres, Corporate Governance, Sustainability Journal: International Review of Management and Marketing Pages: 19-25 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16904/8246 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16904 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-3 Template-Type: ReDIF-Article 1.0 Author-Name: Selvi Yona Sari Author-Workplace-Name: Management Doctoral Student, Faculty of Economics and Business, Universitas Putra Indonesia YPTK Padang, Indonesia Author-Name: Zefri Yenni Author-Workplace-Name: Faculty of Economics and Business, Universitas Putra Indonesia YPTK Padang, Indonesia Author-Name: M. Havidz Aima Author-Workplace-Name: Faculty of Economics and Business, Universitas Putra Indonesia YPTK Padang, Indonesia Title: Determinants of Turnover Intention: Job Satisfaction, Employee Retention, Work-Family Conflict and Organisational Commitment Abstract: This research aims to empirically examine the direct and indirect effects of Work-Family Conflict and Organizational Commitment on Turnover Intention, with Job Satisfaction and Employee Retention as mediating variables. The study employs a quantitative approach. The population comprises permanent employees of PT Bank Nagari in West Sumatra Tbk., with a sample size of 319 employees. The sampling method uses proportional sampling. The analysis method used is partial least squares (PLS) analysis with the SmartPLS application. The results indicate that organisational commitment significantly influences job satisfaction and employee retention. Furthermore, the work-family conflict impacts employee retention. Additionally, work-family conflict, job satisfaction, and employee retention have a significant partial effect on turnover intention. Employee retention mediates the relationship between work-family conflict and turnover intention. Similarly, job satisfaction mediates the relationship between organisational commitment and turnover intention. This research provides suggestions to Bank Nagari to increase employee commitment by providing better support and recognition to increase job satisfaction and employee retention. Then the company must implement policies that support balance between work and family to reduce conflict and increase employee retention. Classification-JEL: J28, J63, O15 Keywords: Turnover Intention, Work-Family Conflict, Organizational Commitment, Job Satisfaction, Employee Retention Journal: International Review of Management and Marketing Pages: 26-36 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16979/8247 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16979 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-4 Template-Type: ReDIF-Article 1.0 Author-Name: Suyanto Suyanto Author-Workplace-Name: IPWIJA University, Indonesia Author-Name: Widarto Rachbini Author-Workplace-Name: Universitas Pancasila, Indonesia Author-Name: Harimurti Wulandjani Author-Workplace-Name: Universitas Pancasila, Indonesia Author-Name: Aully Grashinta Author-Workplace-Name: Universitas Pancasila, Indonesia Author-Name: Emi Rahmawati Author-Workplace-Name: Universitas Trunojoyo, Indonesia Title: Indonesian E-Commerce: Examining E-CRM, Browsing, Satisfaction and Loyalty Abstract: This research aims to investigate the influence of Electronic Customer Relationship Management (e-CRM), hedonic browsing, and utilitarian browsing on e-satisfaction and e-loyalty in online shopping in Indonesia. To investigate the associations between these variables, Structural Equation Modeling (SEM) analysis was performed using a quantitative study methodology and survey data from 962 respondents. The findings show a strong correlation between utilitarian browsing and e-satisfaction and e-loyalty, hedonic browsing and e-satisfaction, and e-satisfaction and e-loyalty. Nevertheless, there was no statistically significant correlation discovered between e-CRM and e-loyalty or e-satisfaction. The results highlight the significance of giving equal weight to hedonic and utilitarian elements of the virtual buying encounter in order to augment client contentment and allegiance. Furthermore, even though the findings did not conclusively confirm the efficacy of e-CRM techniques in affecting customer outcomes, managers ought to be aware of their potential influence on cultivating enduring customer connections. Classification-JEL: M31, L81, D91 Keywords: Electronic Customer Relationship Management, Hedonic Browsing, Utilitarian Browsing, e-Satisfaction, e-Loyalty, Online Shopping Journal: International Review of Management and Marketing Pages: 37-45 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17118/8248 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17118 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-5 Template-Type: ReDIF-Article 1.0 Author-Name: Maxat Aitimbetov Author-Workplace-Name: Khoja Akhmet Yassawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Dinmukhamed Kelesbayev Author-Workplace-Name: Khoja Akhmet Yassawi International Kazakh-Turkish University, Turkestan, Kazakhstan Author-Name: Gulzhamal Koptayeva Author-Workplace-Name: Miras University, Shymkent, Kazakhstan Author-Name: Gulshat Zhadigerova Author-Workplace-Name: Central Asian Innovation University, Shymkent, Kazakhstan Author-Name: Assylkhan Tursyn Author-Workplace-Name: Peoples’ Friendship University named after Academician A.Kuatbekov, Shymkent, Kazakhstan Author-Name: Aripkhan Sadykov Author-Workplace-Name: Regional Innovation University, Shymkent, Kazakhstan Title: Clustering Universities According to Performance Indicators and Determination of Organizational Culture Types in Clusters Abstract: This study aims to reveal the organizational culture types of state universities in Kazakhstan, to define the dominant organizational culture type and to interpret the organizational culture types in terms of performance indicators. In order to achieve this goal, statistical data collected from 29 state universities were classified using hierarchical cluster analysis and Ward’s Technique. In this context, firstly, the concept of organizational culture and its effects on organizational performance were explained in the light of literature information, then cluster analysis was conducted on universities in terms of institutional size and performance. In addition, since a data-oriented approach was preferred in this study, universities were classified based on objective data instead of predetermined criteria. Finally, SPSS 22.0 program and Organizational Culture Assessment Tool were used to analyze the validity of the obtained data and the relationships between the variables, and as a result, the organizational culture types of universities were revealed, the dominant organizational culture type among them was determined and suggestions were given based on empirical findings in the study. It is expected that the results of this study will bring different perspectives on the effect of organizational culture on performance indicators in state universities in Kazakhstan. Classification-JEL: D23, C38, L30, M14 Keywords: Universities, Organizational Culture, Institutional Performance, Cluster Analysis, Organizational Culture Assessment Tool Journal: International Review of Management and Marketing Pages: 46-54 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17153/8249 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17153 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-6 Template-Type: ReDIF-Article 1.0 Author-Name: Lukas Vartiak Author-Workplace-Name: Faculty of Social and Economic Sciences, Comenius University, Bratislava, Slovakia Author-Name: Martina Chrancokova Author-Workplace-Name: Faculty of Management, Comenius University, Bratislava, Slovakia Author-Name: Miriam Garbarova Author-Workplace-Name: Faculty of Operation and Economics of Transport and Communications, University of Zilina, Zilina, Slovakia Author-Name: Juraj Fabus Author-Workplace-Name: Faculty of Operation and Economics of Transport and Communications, University of Zilina, Zilina, Slovakia Title: Responsible Email Marketing in Higher Education Abstract: In higher education, responsible email marketing emerges as a critical strategy for engaging students, alums, and potential students meaningfully and ethically. By comprehensively examining best practices and regulatory compliance, we aim to provide educational institutions with actionable insights for cultivating trust and enhancing communication effectiveness in their email marketing campaigns. This paper explores the nuanced landscape of responsible email marketing within higher education, focusing on balancing effective communication and ethical considerations. The paper aims to identify the starting points for creating a responsible email marketing campaign in higher education. Sources such as Marketing Compare, OmniUpdate, IBM Marketing Cloud and CoSchedule were used for secondary research. The results were formulated based on data published in surveys by RNL, Emma, Oberlo, LeadSquared, Full Fabric, Barnes and Noble, and WordStream. The following scientific research methods were used to create individual parts of the paper: extraction, information collection and processing, comparison, analysis, synthesis and interpretation. By examining current practices, regulatory frameworks, and case studies, we identify strategies institutions can employ to respectfully and effectively engage their audiences. Our analysis highlights the importance of transparency, consent, and personalisation in fostering trust and building long-term relationships with students, alums, and prospective learners. Classification-JEL: I230, M310, M380 Keywords: Email Marketing, Campaign, Responsibility, Ethics, Higher Education Journal: International Review of Management and Marketing Pages: 55-60 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17028/8250 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17028 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-7 Template-Type: ReDIF-Article 1.0 Author-Name: Suchart Tripopsakul Author-Workplace-Name: School of Entrepreneurship and Management, Bangkok University, Thailand Title: The Moderating Roles of Environmental Awareness and Product Knowledge on the Impact of Marketing Mix Elements on Purchase Intention Abstract: The purpose of this study is to examine the moderating effects of environmental awareness (EA) and product knowledge (PK) on the relationship between marketing mix elements and the purchase intention of electric vehicles (EVs) in Thailand. Based on a quantitative research design, 253 samples of Thai respondents aged 20 and above were collected via an online questionnaire as a research tool. Structural Equation Modeling (SEM) analysis was used to analyze the proposed hypotheses. The results indicate that all four marketing mix elements, which are product attributes, pricing strategy, distribution channels (place), and promotional activities, significantly influence the purchase intention of electric vehicles. Product attributes (b = 0.523) have the strongest impact on purchase intention, followed by pricing strategy (b = 0.501), distribution channels (place) (b = 0.477), and promotional activities (b = 0.334) respectively. The results of moderation analysis reveal that environmental awareness significantly moderates the effect of product attributes (b = 0.412) and pricing strategy (b = 0.305) on purchase intention but is not found in the relationships of distribution channels (place) and promotional activities toward purchase intention. Additionally, consumer product knowledge of EVs was found to significantly and negatively moderate only the influence of promotional activities (b = -0.343) on purchase intention. In other words, potential consumers who possess higher EV knowledge seem to be less influenced by promotional activities in their decision to buy EVs. These findings highlight the importance of integrating environmental concerns and EV product knowledge into the firm’s marketing strategies to boost EV adoption in emerging countries. The implications and recommendations will be discussed in the paper. Classification-JEL: L26, M13, J24 Keywords: Environmental Awareness, Product Knowledge, Marketing Mix, Purchase Intention, Electric Vehicles, Thailand Journal: International Review of Management and Marketing Pages: 61-69 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17149/8264 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17149 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-8 Template-Type: ReDIF-Article 1.0 Author-Name: Ajay Adithya Manoharan Author-Workplace-Name: Department of Commerce, School of Social Sciences and Languages, Vellore Institute of Technology, Vellore, Tamil Nadu, India Author-Name: Geetha Rangaswamy Author-Workplace-Name: Department of Commerce, School of Social Sciences and Languages, Vellore Institute of Technology, Vellore, Tamil Nadu, India Title: Comprehensive Bibliometric Analysis and Systematic Review of Two Decades of Food Vendors Study: Deciphering the Dynamics of Food Vendor Research Abstract: This study examines food vendor research over a two-decade period (2005-2023), using both bibliometric and systematic review approaches. Using data from the Scopus database with 421 articles, the study shows a significant increase in research production, with a focus on food security, consumer behavior, and the influence of COVID-19. The bibliometric analysis reveals major study issues, such as food safety, sustainability, and the informal sector, while a systematic examination of the top 20 most-cited publications provides additional insight into the research landscape. This review emphasizes the need of include time in food accessibility studies, the need for a more nuanced understanding of food deserts, and the increased interest in organic vegetable marketing and insect eating. Also this is the first article which completely drafted in the perspective of food vendors. The study concludes by identifying limitations and suggesting future research directions, emphasizing the importance of an interdisciplinary approach, incorporating qualitative methods, focusing on specific regions, investigating the impact of the internet, and delving deeper into purchasing habits, sustainability, and socioeconomic impacts. This thorough analysis lays the groundwork for future research, encouraging the creation of more fair, sustainable, and resilient food systems. Classification-JEL: L66, M13, L26 Keywords: Food Vendors, Bibliometric Analysis, Systematic Review, Food Security, Sustainability Journal: International Review of Management and Marketing Pages: 70-86 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16866/8270 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16866 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-9 Template-Type: ReDIF-Article 1.0 Author-Name: Maja Martinovic Author-Workplace-Name: Zagreb School of Economics and Management, Hungary Title: The API Model of Strategic and Tactical Marketing Thinking for Management Education Abstract: This paper addresses the need to improve marketing education for managers, particularly those from non-economic fields. Research indicates that effectively transferring marketing knowledge involves translating theory into practice, connecting with research, addressing diverse participant needs - relevance, and employing innovative working methods. The study was conducted on a sample of 142 MBA program participants from various non-economic backgrounds, who were presented with and explained the API (analysis, planning, implementation) model of strategic marketing thinking and tactical actions. The results show that visual presentation is a good method for displaying the connections in the model and can even change the perception of marketing. It is important to consider the participants’ prior knowledge of marketing since they show differences in the perceived clarity and usefulness of the model. After being introduced to the model, there are statistically significant differences in the changed perception of its clarity and usefulness among different groups based on their level of prior marketing knowledge. The findings suggest that the API model aids in comprehending environmental complexities and developing effective strategies and tactics, benefiting participants, employers, educators, and society overall. Classification-JEL: M31, M53, I21, M10 Keywords: Marketing Education, Analysis, Planning, Implementation Model, Strategic Marketing, Tactical Actions, Knowledge Transfer, Innovative Teaching Methods Journal: International Review of Management and Marketing Pages: 87-98 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17099/8266 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17099 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-10 Template-Type: ReDIF-Article 1.0 Author-Name: Ian M. Herzing Author-Workplace-Name: College of Business Administration, Trident University International, Cypress, California, USA Title: Exploring the Relationship Between Business Strategy and Project Management Tools and Techniques: A Case Study in the Marketing Industry Abstract: Project management tools and techniques (PMTT) have been understudied in marketing. This research explored PMTT alignment with business strategy in a marketing agency via a qualitative case study. Data collection involved a focus group, questionnaires, and interviews examining how PMTT influence schedules, quality, budgets, and clients. Analysis revealed selection and use of PMTT is driven by strategic emphasis on agility, cost- efficiency, and client needs. Findings confirmed PMTT’s role in meeting timelines and budgets while ensuring quality. A proposed matrix connects PMTT with strategy. Though a single case, the study provides templates to match PM toolkits to business strategy. Further research can build on the strategic and contingency insights regarding adaptable PMTT use. Overall, findings advance practical relevance through strategy-linked PMTT customization suited to this project-focused creative context. Classification-JEL: L21, M10, M31 Keywords: Marketing Project Management, Project Management Tools and Techniques, Project Contingency Theory, Thematic Analysis Journal: International Review of Management and Marketing Pages: 99-108 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17198/8267 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17198 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-11 Template-Type: ReDIF-Article 1.0 Author-Name: Muhamammad Ikhlash Author-Workplace-Name: Department of Business and Management, Politeknik Negeri Batam, Batam, Indonesia Author-Name: Khori Rahma Linda Author-Workplace-Name: Department of Business and Management, Politeknik Negeri Batam, Batam, Indonesia Title: The Effect of Risk Perception and Online Trust on Purchase Intention in E-Commerce Abstract: Research on the factors influencing online trust in e-commerce has been limited in recent years. Therefore, this study is a rigorous investigation that aims to first understand the main factors that affect online trust and, second, to find out the impact of online trust on risk perception, attitude, and purchase intention. The study applies a quantitative approach method and collects primary data by filling out questionnaires from 100 respondents who have experience shopping through e-commerce applications. The sampling technique uses the purposive sampling method, ensuring a representative sample. Data collection was carried out by distributing questionnaires, and then the data was processed using SmartPLS version 4.0 to test instruments and hypotheses. The findings of this study, based on a robust methodology, show that perceived size has a significant positive effect on online trust, perceived reputation has a significant positive effect on online trust, online trust has a significant positive effect on risk perception, online trust has a significant positive effect on attitude, Risk perception has a significant positive effect on attitude, risk perception does not affect purchase intention, attitude has a significant positive effect on purchase intention, and online trust does not affect purchase intention. Classification-JEL: M31, D12, D81, L81 Keywords: Perceived Size, Perceived Reputation, Online Trust, Risk Perception, Attitude, Purchase Intention Journal: International Review of Management and Marketing Pages: 109-118 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17111/8280 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17111 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-12 Template-Type: ReDIF-Article 1.0 Author-Name: Deepti Sinha Author-Workplace-Name: Christ University, Bengaluru, India Author-Name: Sachin Sinha Author-Workplace-Name: Christ University, Bengaluru, India Author-Name: Nidhi Phutela Author-Workplace-Name: Symbiosis Centre for Management Studies, Noida, Symbiosis International (Deemed University), Pune, India Author-Name: Priya Grover Author-Workplace-Name: Symbiosis Centre for Management Studies, Noida, Symbiosis International (Deemed University), Pune, India Title: OTT Enchantment: Decoding the Secret of Millennial’s Subscription Intentions Abstract: This study explores the factors that affect intention and choices of millennials for subscription of Over-The-Top (OTT) platforms. The study involved a mixed-methods approach, involving exploratory and descriptive design. The outcome of the study showed that there is a profound impact of demographic variables on the subscription intention. Results also indicated that factors like convenient navigation, information seeking, and binge- watching impacted respondents’ attitudes towards purchasing OTT subscriptions. Moreover, factors like relaxation and voyeurism impacted respondents’ attitudes towards continuing OTT subscriptions. The research findings will be helpful for OTT companies to implement new distribution strategies with mobile operators to launch novel services like mobile-only packs and sachet pricing and thereby increase their user base. The study contributes significantly in understanding the viewership and subscription patterns of millennials. The study is exclusively an original contribution of the authors. Classification-JEL: M3 Keywords: OTT, Subscription Intention, Purchase Intention, Continuance Intention, U&G Theory, Millennials Journal: International Review of Management and Marketing Pages: 119-130 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17110/8281 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17110 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-13 Template-Type: ReDIF-Article 1.0 Author-Name: Abdelaziz Abdalla Al Owais Author-Workplace-Name: PhD Candidate, The British University in Dubai, Dubai, United Arab Emirates; & Senior Economist, Department of Statistics and Community Development, Sharjah, United Arab Emirates Title: Identifying the Internal and External Pressures of Quantifying the Impacts of Sustainability-Oriented Innovation Abstract: The sustainability-oriented innovation (SOI) has emerged as a critical approach for an organisation that addresses environmental, social, and economic challenges. The proposed study aims to identify key internal and external pressures by uncovering the main factors within and outside the organisation influencing the quantification of SOI impacts. In the given study’s research design adopts a primary qualitative approach to explore internal and external pressures affecting the quantification of sustainability-oriented innovation (SOI) that impacts the economic context. Qualitative research was chosen for its ability to provide an in-depth insight into a complex phenomenon that captures the nuances of the participant’s experience, attitudes and perception. The findings show that a leadership team’s commitment to sustainability and the proactive mindset of our employees fosters an environment where innovation thrives. The conclusion is that the implementation of internal policies and incentives encouraged sustainable practices and continuous improvement. SOI has been influenced by concepts like a crucial economy that promotes a continuation use of resources through its recycling and remanufacturing and to share economy, emphasizing access to over ownership. Classification-JEL: Q5, O3, M14, M15, D22 Keywords: Sustainability-Oriented Innovation, Organizational Culture, Resource Based Theory, Social Responsibility, Competitive Pressure Journal: International Review of Management and Marketing Pages: 131-142 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16929/8282 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16929 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-14 Template-Type: ReDIF-Article 1.0 Author-Name: Nancy Al-Ramahi Author-Workplace-Name: Department of Basic Sciences (Humanities and Scientific), Al-Zaytoonah University of Jordan, Jordan Author-Name: Fuad M. Kreishan Author-Workplace-Name: Department of Business Economics, School of Business, University of Jordan Author-Name: Zahid Hussain Author-Workplace-Name: Department of Business Administration, Khadim Hussain Shah Institute of Technology (KASBIT), Karachi, Pakistan Author-Name: Arman Khan Author-Workplace-Name: Department of Business Administration, Shaheed Benazir Bhutto University, Nawabshah, Pakistan Author-Name: Mahmoud Alghizzawi Author-Workplace-Name: Faculty of Business, Marketing Department, Applied Science Private University, Amman, Jordan Author-Name: Belal Mahmoud AlWadi Author-Workplace-Name: Department of Basic Sciences (Humanities and Scientific), Al-Zaytoonah University of Jordan, Jordan Title: Unlocking Sustainable Growth: The Role of Artificial Intelligence Adoption in Jordan Retail Sector, Moderated by Entrepreneurial Orientation Abstract: Although businesses are under pressure to consistently improve both their capacities and business processes, the artificial intelligence (AI) revolution is seen as an appealing company approach that has attracted attention. By offering improved company structures, the application of AI technology has the potential to significantly alter company procedures while also lessening the impact of outside catastrophes. Additionally, using AI can enhance the socioeconomic circumstances of a particular area and have a positive impact on the social worth and economic sustainability of businesses. Few studies have been conducted recently on the use of AI to support businesses at various stages of development and sustainability. In addition, there isn’t much research that shows that the retail sector can benefit from the use of various modern AI technologies. To bridge this gap, this investigation looks into the moderating effect of entrepreneurial orientation. A theoretical framework was established using the assistance of the resource-based view (RBV) and dynamic capability view (DCV) assumptions, in addition to a survey of the available literature. The PLS-SEM method was used in this paper and got 311 respondents from Amman, Jordon retail sector. The findings show that the industry needs to make strategies for social justice and economically favorable approaches that have a beneficial impact by adopting AI approaches. This paper also shows that EA has a moderate impact on performance connections within the industry. Classification-JEL: L, M Keywords: Sustainability, Entrepreneurship, Economic Benefits, Entrepreneurship Orientation, Social Benefits Journal: International Review of Management and Marketing Pages: 143-155 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16843/8283 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16843 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-15 Template-Type: ReDIF-Article 1.0 Author-Name: Anh Thi Dieu Ho Author-Workplace-Name: Vinh University, Vinh, Vietnam Author-Name: Van Thi Thuy Hoang Author-Workplace-Name: Vinh University, Vinh, Vietnam Author-Name: Na Le Thi Tran Author-Workplace-Name: Vinh University, Vinh, Vietnam Author-Name: Sao Nu Hai Nguyen Author-Workplace-Name: Vinh University, Vinh, Vietnam Author-Name: Thuong Thi Cam Hoang Author-Workplace-Name: Vinh University, Vinh, Vietnam Author-Name: Thuy Minh Vu Nguyen Author-Workplace-Name: Vinh University, Vinh, Vietnam Title: Impact of Entrepreneurship Education and Policy on Vietnamese Youth’s Entrepreneurship Readiness and Intentions Abstract: This study aims at investigating impact of entrepreneurship education and policy on Vietnamese youth’s entrepreneurship readiness and intentions. The structural equation modeling (SEM) was applied to explore the relationship among different factors. In this research, the moderating variable was entrepreneurship mentor while intermediate variables were comprised of age, gender as well as educational background. The primary data was collected through online survey questionnaire with Vietnamese youngsters. There were 583 valid responses, which were processed with SPSS and AMOS software. The analyzed data demonstrated that 5 hypotheses were accepted. This proved that entrepreneurship intention was influenced by entrepreneurship policy and education. The factor of entrepreneurship mentor played the intermediate role within the relationship between entrepreneurship readiness and intention of Vietnamese youth. Classification-JEL: L26, M38 Keywords: Entrepreneurship Policy, Entrepreneurship Education, Entrepreneurship Intention, Entrepreneurship Readiness Journal: International Review of Management and Marketing Pages: 156-166 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17276/8319 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17276 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-16 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth L. Armas Author-Workplace-Name: Nueva Ecija University of Science and Technology, Phillipines Author-Name: Rhodora R. Jugo Author-Workplace-Name: Nueva Ecija University of Science and Technology, Phillipines Title: Strategic Development Planning for Global Integration: A Comprehensive Framework for State Universities in the Philippines Abstract: This study develops a comprehensive strategic development plan for a state university in the Philippines, aligning its vision, mission, and goals with current trends, internal and external factors, and global objectives. Utilizing a qualitative research design, the study integrates environmental analysis tools such as SWOT and PESTLE, alongside an extensive stakeholder consultation process involving students, faculty, alumni, non-academic personnel, industry representatives, community partners, and government agencies. The inclusion of stakeholder perspectives was crucial in refining the strategic goals and ensuring that the plan addresses the diverse needs of the university community. The resulting strategic framework emphasizes key themes such as globalization, digital transformation, equity and inclusion, human capital development, research and innovation, and sustainability. This study highlights the importance of a participatory and adaptive approach to strategic planning in higher education, providing a model for institutions seeking to navigate the complexities of the global educational landscape. Classification-JEL: I23, O33, M10, O15, Q01 Keywords: Strategic Planning, Globalization, Higher Education, Sustainability, Digital Transformation Journal: International Review of Management and Marketing Pages: 167-177 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17220/8285 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17220 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-17 Template-Type: ReDIF-Article 1.0 Author-Name: Wiam Khalayleh Author-Workplace-Name: School of Management, Universiti Sains Malaysia Author-Name: Siti Rohaida Author-Workplace-Name: School of Management, Universiti Sains Malaysia Author-Name: Suhaib Mohammed Al-Khazaleh Author-Workplace-Name: Amman Arab University, Jordan Title: The Impact of Leadership Practices on the Adoption of Digital Transformation: The Moderating Role of Organizational Culture in Jordanian Manufacturing Sector Abstract: This study investigates how organizational culture influences the relationship between leadership practices and digital transformation, as well as the impact of digital leadership practices on the adoption of digital transformation inside organizations. Using a quantitative approach, data from numerous firms reveal that achieving digital transformation necessitates effective leadership, with specific leadership components such as communication, strategic planning, digital leadership, and continuous improvement being crucial. The findings show that, depending on how effectively organizational culture fits with leadership initiatives, it can either facilitate or delay digital change. The study underlines the importance of purposeful investments in leadership development and cultural alignment for successful digital disruption management. While emphasizing the importance of cultivating an innovative culture and giving leaders with practical insights. Classification-JEL: L6, M14 Keywords: Leadership Practices, Digital Transformation, Organizational Culture, Jordanian Manufacturing Sector Journal: International Review of Management and Marketing Pages: 178-185 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17079/8286 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17079 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-18 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Dinh Chien Author-Workplace-Name: Faculty of Accounting and Finance, University of Economics, Thua Thien Hue 530000, Vietnam Author-Name: Dao Duy Minh Author-Workplace-Name: Faculty of Economics and Development Studies, University of Economics, Hue University, Thua Thien Hue 530000, Vietnam Author-Name: Mai Thi Vui Author-Workplace-Name: DayStar Study Abroad Company, Thua Thien Hue 530000, Vietnam Title: The Impact of Components in Marketing - Mix Strategy on Customer Satisfaction and Loyalty: Case Study at Codegym Vietnam Joint Stock Company, Hue Branch Abstract: This study aims to analyze the impact of 7 components on the marketing - mix strategy on the satisfaction and loyalty of programming course students at the branch of CodeGym Vietnam Joint Stock Company in Hue. The study combined exploratory factor analysis (EFA), and confirmatory factor analysis (CFA) to measure the impacts of each component into the success of marketing - mix strategy then applied linear structural modeling (SEM) to test the related hypothesis of driving parameters to the customers’ satisfaction and loyalty. The finding indicated that there are 3 major factors having positively impact on customer satisfaction and loyalty, including: product, distribution and process. On the contrary, price, promotion, people and facilities factors have a negative impact on student satisfaction. The study also suggests several important implications to enhancing the efficiency of marketing mix strategy - with a need to focusing on developing marketing mix programs for centers to enhance customer satisfaction and loyalty. Classification-JEL: M30, M390, M370 Keywords: Marketing Strategy, Satisfaction, Brand Loyalty Journal: International Review of Management and Marketing Pages: 186-194 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16752/8298 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16752 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-19 Template-Type: ReDIF-Article 1.0 Author-Name: Inneke Qamariah Author-Workplace-Name: Faculty of Economics and Business, Unviersitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Fadli Fadli Author-Workplace-Name: Faculty of Economics and Business, Unviersitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Windi Astuti Author-Workplace-Name: Faculty of Economics and Business, Unviersitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Muhammad Dharma Tuah Putra Nasution Author-Workplace-Name: Department of Management, Universitas Pembangunan Panca Budi, Medan, North Sumatera, Indonesia Title: Boosting Business Performance: The Impact of Entrepreneurial Culture on Women Entrepreneurs’ Behavior Abstract: Entrepreneurship has been extensively examined across various management disciplines, with significant attention given to women entrepreneurship, which has made considerable strides in recent years. Despite this positive trend, many women continue to face challenges in balancing their business responsibilities with household duties. These challenges often lead to role conflicts as women navigate the demands of both their professional and domestic roles. This research aims to evaluate the impact of adopting an entrepreneurial culture on shaping the entrepreneurial behavior of women entrepreneurs, with the ultimate goal of enhancing their business performance. The study involved 88 married women entrepreneurs and utilized partial least squares structural equation modeling (PLS-SEM) for analysis. Additionally, Importance-Performance Map Analysis (IPMA) was employed to elucidate the significance and impact of each variable. The findings highlight the crucial role of adopting an entrepreneurial culture in women entrepreneurship, demonstrating its substantial influence on both the transformation of entrepreneurial behavior and the enhancement of business performance. Consequently, to achieve superior business performance, it is recommended that entrepreneurs should focus on the cultivation and refinement of their entrepreneurial culture. Classification-JEL: J16, L26, D22 Keywords: Business Perception, Conflict Management, Culture, Entrepreneurship, Performance Journal: International Review of Management and Marketing Pages: 195-205 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17250/8299 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17250 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-20 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Mansour Author-Workplace-Name: Al-Ahliyya Amman University, Amman, Jordan Author-Name: Hind Al-Ahmed Author-Workplace-Name: Faculty of Education, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia Author-Name: Anan Deek Author-Workplace-Name: Faculty of Graduate Studies, Arab American University, Jenin - West Bank, Palestine Author-Name: Khaled Alshaketheep Author-Workplace-Name: Department of Marketing, Business School, The Hashemite University, Zarqa, Jordan Author-Name: Mohammad Al-Ma'aitah Author-Workplace-Name: Department of Business, Aligarh Muslim University, Aligarh, India Author-Name: Bara Asfour Author-Workplace-Name: Department of Business, Faculty of Administrative and Financial Sciences, Arab American University, Jenin, Palestine Author-Name: Muhammad Alshurideh Author-Workplace-Name: Department of Marketing, School of Business, The University of Jordan, Amman, Jordan Title: Developing Green Marketing Strategies: A Comprehensive Analysis of Consumer Behaviour and Business Practices Abstract: The purpose of this research is to examine the relationship between green marketing communication techniques, consumer behaviour patterns, and business organisations’ practices by employing both qualitative and quantitative methodologies. A hypothesized quantitative survey with 500 consumers and a qualitative case study of leading organisations to assess modern tendencies and approaches were carried out. The quantitative analysis shows that 70% of the consumers take environmental concern while purchasing products, but only 45% are ready to pay the premium price for green products. Moreover, there is a low level of confidence in green claims where only 30% of the consumers are confident that firms have sincere intentions about the statements they make. An analysis of Nike, Starbucks, and Toyota, Apple, and Microsoft organizations shows that they incorporate different strategies in supply chain management, carbon footprint, corporations’ responsibility, and customer relations. Some of these firms focus on the promotion of the company’s transparency, product sourcing based on an ethical approach, encouragement of the use of renewables, as well as community involvement in fulfilling sustainable objectives. Thus, the study also stresses the importance of clarity within communication channels and information reliability for the development of consumers’ trust. It defines factors like the cost and every person’s doubt or disbelief in what is green that prevents an extensive use of green products. Altogether, this research contributes useful knowledge for companies wanting to implement suitable green marketing initiatives that would be appealing to eco-aware consumers. It is clear that implementing corporate practice according to the customer expectation and practicing transparency would not only increase the brand value but also the customer loyalty and which in longer runs would also help in supporting and implementing sustainable development goals across the world. Classification-JEL: D12, M31, L21 Keywords: Environmental Marketing Communication, Consumer Behaviour, Sustainable Marketing, Business, Environment Promotion Journal: International Review of Management and Marketing Pages: 206-212 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17345/8300 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17345 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-21 Template-Type: ReDIF-Article 1.0 Author-Name: Anandhi Elangovan Author-Workplace-Name: Bharathidasan School of Management, Bharathidasan University, Tamil Nadu, India Author-Name: Manivannan Babu Author-Workplace-Name: Bharathidasan School of Management, Bharathidasan University, Tamil Nadu, India Title: Decoding Users’ Continuance Intentions towards Digital Financial Platforms in the Indian Economy Abstract: Indian financial sector has seen a dramatic change in recent years, with digital finance unlocking new possibilities for financial inclusion. This paper investigates the factors influencing the continuous usage intention and advocacy intention, regarding digital finance, in the Indian economy. Utilizing the Stimulus-Organism-Response (S-O-R) model, the study examines how ease of use, credibility and ubiquity (stimulus) could influence user trust, satisfaction, and engagement (organism), ultimately affecting their intention to use and recommend the service (response) continuously. Non-probability convenience sampling technique was used to select the study sample. Based on the results, features of digital financial platforms such as ease of use, credibility and ubiquity, were found to have a significant impact on user trust, satisfaction, and engagement. These factors partially mediate the stimulus and response variables. The research findings provide Digital Financial Service Providers (DFSPs) with practical guidance on creating and implementing user-centric platforms that create engagement and trust. User experience should be prioritized and making sure that platform should be accessible, easy to use and compatible with a variety of devices. Classification-JEL: A1, E5, E6, G1, O1, O3 Keywords: Digital Finance Platform, Indian Economy, S-O-R Theory, Intention to Use, Indian Financial Sector, Fintech Journal: International Review of Management and Marketing Pages: 213-222 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17199/8338 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17199 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-22 Template-Type: ReDIF-Article 1.0 Author-Name: Preeti S. Honnamane Author-Workplace-Name: GITAM School of Business Hyderabad, GITAM University (Deemed to be University), India; & School of Business, R V University, Bengaluru, India Author-Name: K. Sreekanth Author-Workplace-Name: GITAM School of Business Hyderabad, GITAM University (Deemed to be University), India Author-Name: G. P. Girish Author-Workplace-Name: ICFAI Business School, ICFAI Foundation for Higher Education (Deemed to be University), Off-Campus Bengaluru, India Title: Moderating Role of Tenure in an Organization and Work Engagement on Organization Citizenship Behaviour and Task Performance Abstract: In this study we explore moderating role of tenure in an organization and work engagement on organization citizenship behaviour and task performance among employees in top 10 IT companies in Bangalore as catalogued by the National Stock Exchange of India. Primary data were collected via an online survey administered to 224 employees between April and September 2022. Utilizing Partial Least Squares Structural Equation Modelling, the analysis reveals that while extended tenure fosters deeper role comprehension and stronger interpersonal bonds its impact on task performance is minimal and its effect on organization citizenship behaviour is negligible. The study underscores the importance of supportive work environment and calls for future research on industry-specific factors that could further shape the dynamics of tenure and engagement. Classification-JEL: L2, L8, M0, M5 Keywords: Tenure, Work Engagement, Organization Citizenship Behaviour, Task Performance, Information Technology Sector, India Journal: International Review of Management and Marketing Pages: 223-228 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17416/8339 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17416 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-23 Template-Type: ReDIF-Article 1.0 Author-Name: Phuong Mai Nguyen Author-Workplace-Name: International School, Vietnam National University Hanoi, Vietnam Author-Name: Huong-Linh Le Author-Workplace-Name: International School, Vietnam National University Hanoi, Vietnam Author-Name: Nguyen-Nhu-Y Ho Author-Workplace-Name: International School, Vietnam National University Hanoi, Vietnam Author-Name: Rez Alexis Dela Cruz Author-Workplace-Name: International School, Vietnam National University Hanoi, Vietnam Author-Name: Luu Ly Tran Author-Workplace-Name: Thuyloi University, Vietnam Author-Name: Vu Phuong Anh Do Author-Workplace-Name: University of Economics and Business, Vietnam National University Hanoi, Vietnam Title: Impact of Ethical Marketing Practices and Health Consciousness on Cosmetics Consumer Attitude and Purchase Intention: Evidence from Vietnam Abstract: This study investigates the impact of ethical marketing practices and health consciousness on consumer attitudes and purchase intention for cosmetic products in Vietnam. A self-administered survey was conducted in August 2023 to collect data for our study. We received 250 valid responses after four months. SPSS software version 20 was employed for data analysis. Results showed that among three factors that affect consumer attitude, health consciousness played the most critical role, followed by product fairness and price fairness. Moreover, the attitude was confirmed in our study to affect the purchase intention of Vietnamese cosmetics consumers significantly. Our findings implied that cosmetic companies should tailor ethical marketing strategies to meet the preferences of Vietnamese consumers and boost their purchase intention. Classification-JEL: M31, P36, Q01, Q56 Keywords: Cosmetics, Consumer Attitude, Ethical Marketing, Health Consciousness, Purchase Intention Journal: International Review of Management and Marketing Pages: 229-238 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17122/8340 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17122 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-24 Template-Type: ReDIF-Article 1.0 Author-Name: Yossie Rossanty Author-Workplace-Name: Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Endang Sulistya Rini Author-Workplace-Name: Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Beby Karina Fawzeea Sembiring Author-Workplace-Name: Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Author-Name: Amlys Syahputra Silalahi Author-Workplace-Name: Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia Title: Social Media Marketing and Consumer Brand Engagement: Elevating Luxury Perfume Brand Equity Abstract: The current research explores how consumer brand engagement (CBE) serves as a mediator between social media marketing (SMM) and consumer- based brand equity (CBBE) within the context of luxury perfume brands. Using a quantitative approach, data was collected from 322 participants who possess substantial knowledge of luxury perfume brands and are actively involved on social media platforms. The study employed partial least squares structural equation modeling (PLS-SEM) to analyze the relationships among SMM, CBE, and CBBE constructs. Through thorough analysis, the study establishes significant positive correlations between CBE and CBBE, identifying cognition, emotion, and behavior as pivotal dimensions of CBE that contribute to the formation of CBBE. Furthermore, the research confirms the impact of various SMM dimensions—including entertainment, interaction, personalization, trendiness, and word of mouth—on CBBE components such as brand loyalty, perceived quality, and brand awareness/ associations. Additionally, it validates a direct link from SMM to CBE, where compelling content enhances consumer engagement. The study also verifies a sequential relationship from SMM to CBE and subsequently to CBBE. Theoretical and practical implications are discussed, emphasizing the importance of comprehending and leveraging consumer engagement and SMM dynamics to bolster brand equity in the luxury perfume sector. The study identifies limitations and suggests future research directions to guide further investigation into these relationships. Classification-JEL: M31, L81, D12 Keywords: Social Media Marketing, Consumer Brand Engagement, Consumer-Based Brand Equity, Perfume Brand Journal: International Review of Management and Marketing Pages: 239-254 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17229/8341 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17229 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-25 Template-Type: ReDIF-Article 1.0 Author-Name: Farrukh Nawaz Author-Workplace-Name: Faculty of Business Studies, Arab Open University, Riyadh, Saudi Arabia Author-Name: Umar Kayani Author-Workplace-Name: College of Business, Al Ain University, Abu Dhabi, United Arab Emirates Author-Name: Ahmet Faruk Aysan Author-Workplace-Name: Hamad Bin Khalifa University, Doha, Qatar Title: Unraveling the Hidden Costs: How Cable Theft and Vandalism Fuel Soaring Energy Tariffs in Emerging Economies Abstract: Escalating utility costs and challenging financial circumstances make it increasingly difficult for consumers to afford essential services. This financial strain also spills over into the workplace, where employees resort to pilfering company assets, resulting in significant annual losses for these utility firms. Our study aims to identify the organizational factors and individual personality traits that motivate employees to engage in cable theft and vandalism, subsequently driving up tariffs. Utilizing the frameworks of the Reasoned Action Theory (TRA) and the Theory of Planned Behavior (TPB), we seek to elucidate the underlying motivations for such theft and destruction of property. Factors such as an unsatisfactory work environment, perceived unfair treatment by management, subpar wages, and easy opportunities for theft are identified as key motivators. To effectively mitigate these issues, targeted policy measures and strategies need to be implemented to influence employee attitudes and perceptions, thereby reducing incidents of theft and vandalism. Classification-JEL: F21, F43, Q43, Q47 Keywords: Emerging Economies, Energy Tariffs, Cable Theft, Vandalism, Planned Behavior, Reasoned Action, Employee Attitude Journal: International Review of Management and Marketing Pages: 255-262 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17443/8342 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17443 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-26 Template-Type: ReDIF-Article 1.0 Author-Name: Jenna Saud Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Author-Name: John Lewis Rice Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Title: Going the Extra Mile: What Drives Employee Voluntarism in Public Sector Organizations? Abstract: This research intends to investigate the impact of employee age and innovative work climate on the relationship between supportive supervisory roles and employee acts of voluntarism. Using a large cross-sectional survey of the Australian Public Service we find that the influence of supportive supervisors on employees’ acts of voluntarism and extra role behaviors at work is higher amongst younger employees. This indicates that younger employees are more likely to engage in acts of voluntarism as a result of supportive supervisory roles. Findings also indicate that innovative work climate accentuates the relationship between supportive supervisory behaviors and acts of voluntarism. Employees who experience high levels of innovative work climate and high levels of support from supervisors tend to display higher levels of voluntarism and extra role behaviors at work. These findings have several theoretical and practical implications. Classification-JEL: M00, M10, M12 Keywords: Voluntarism, Extra Role Behaviors, Supportive Leadership, Employee Age, Innovative Work Climate Journal: International Review of Management and Marketing Pages: 263-273 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17275/8343 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17275 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-27 Template-Type: ReDIF-Article 1.0 Author-Name: Zaher Abdel Fattah Al-Slehat Author-Workplace-Name: Department of Business Economic, Business Faculty, Tafila Technical University, Tafilah, Jordan Author-Name: Sufian Radwan Almanaseer Author-Workplace-Name: Department of Business Economic, Business Faculty, Tafila Technical University, Tafilah, Jordan Author-Name: Bader Mustafa Mahmoud Al Sharif Author-Workplace-Name: Department of Business Economic, Business Faculty, Tafila Technical University, Tafilah, Jordan Author-Name: Yazan Emnawer Al-Haraisa Author-Workplace-Name: Department of Business Administration, Tafila Technical University, Tafilah, Jordan Author-Name: Sulieman Daood Aloshaibat Author-Workplace-Name: Department of Business Economic, Business Faculty, Tafila Technical University, Tafilah, Jordan Author-Name: Mohammad Abdlwhab Almahasneh Author-Workplace-Name: Department of Business Economic, Business Faculty, Tafila Technical University, Tafilah, Jordan Title: Creditworthiness Criteria According to the 5Cs Model and Credit Decision: The Moderating Role of Intellectual Capital Abstract: The current study aims to examine how creditworthiness criteria based on the (5Cs) model with its dimensions (character, capacity, capital, conditions, and collateral) on the credit decision in the presence of intellectual capital as a moderating variable applied to the branches of Jordanian commercial banks in the southern governorates of Jordan. The study included 449 populations from these branches, with a sample size of 205 employees. The authors employed a quantitative approach and utilized Macro PROCESS v4.2 by Andrew F. Hayes for analysis within SPSS v.28 software to achieve the study objective and test its hypotheses. According to the findings of the study, there is a positive effect of creditworthiness criteria based on the (5Cs) model on the credit decision. Furthermore, the study discovered that there is a presence of a moderating role of intellectual capital on the relationship between creditworthiness criteria based on the (5Cs) model and the credit decision. The study recommends that banks should prioritize investing in training programs for employees to improve their ability to assess credit risk accurately. Classification-JEL: F65, G21, G32 Keywords: Creditworthiness (5Cs), Credit Decision, Intellectual Capital, Banks Journal: International Review of Management and Marketing Pages: 274-287 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17257/8345 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17257 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-28 Template-Type: ReDIF-Article 1.0 Author-Name: Firas Alnaser Author-Workplace-Name: Department of Communication and Digital Marketing, Faculty of Business and Communication, An-Najah National University, Nablus, Palestine Author-Name: Mahmoud Alghizzawi Author-Workplace-Name: Department of Marketing, Faculty of Business, Applied Science Private University, Amman, Jordan Author-Name: Ghaith Abualfalayeh Author-Workplace-Name: Department of Business, Faculty of Business, Applied Science Private University, Amman 11937, Jordan Author-Name: Fandi Omeish Author-Workplace-Name: Department of E-Marketing and Social Media, Princess Sumaya University for Technology, Amman, Jordan Author-Name: Sager Alharthi Author-Workplace-Name: Department of Business Administration, College of Administrative and Financial Sciences, Saudi Electronic University, Riyadh 11673, Saudi Arabia Author-Name: Saed R. Al Koni Author-Workplace-Name: Department of Accounting, Faculty of Business and Communication, An-Najah National University, Nablus, Palestine Title: The Impact of Social Media Marketing Activities on Purchase Intention Abstract: This study seeks to investigate the marketing activities available through social media platforms that are reflected in the purchase intention of consumers in general. Further, it explores the joint mediation effect of both perceived value (PV) and social brand engagement (SBE) on SMM-PI connection. A convenience sample strategy was employed to gather data from 338 cosmetic product customers in Palestine through a structured online questionnaire survey. Subsequently, the data underwent examination using intelligent (PLS-SEM) analysis. According to the results of the study, there is a positive relationship between marketing activities through social media platforms on consumer’s beneficial impact on brand perception (PV), consumer engagement (SBE), and purchase intention (PI). Moreover, PV and SBE exert substantial direct beneficial impacts on PI. As for the intermediate effects, they were all effective, and the mediation impact of PV (Perceived Value) and SBE (Social Bonding Experiences) on the relation between SMM and PI is partially complimentary. Classification-JEL: M Keywords: Perceived Value, Brand Engagement, Social Media Marketing, Emerging Markets, Palestine Journal: International Review of Management and Marketing Pages: 288-300 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/16839/8355 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/16839 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-29 Template-Type: ReDIF-Article 1.0 Author-Name: Barween Al Kurdi Author-Workplace-Name: Department of Marketing, School of Business, The University of Jordan, Amman, Jordan Author-Name: Aram Nawaiseh Author-Workplace-Name: Department of Accounting, School of Business, The University of Jordan, Amman, Jordan Author-Name: Muhammad Alshurideh Author-Workplace-Name: Department of Marketing, School of Business, The University of Jordan, Amman, Jordan Author-Name: Hind Al-Ahmed Author-Workplace-Name: Faculty of Education, Imam Mohammad Ibn Saud Islamic University (IMSIU), Saudi Arabia Author-Name: Khalid Al-Sulaiti Author-Workplace-Name: Department of Marketing, Al Rayyan International University College Partnership with Derby University UK, Qatar Author-Name: Yaser Allozi Author-Workplace-Name: Department of Accounting, School of Business, The University of Jordan, Amman, Jordan Author-Name: Haitham M. Alzoubi Author-Workplace-Name: School of Business, Skyline University College, Sharjah, United Arab Emirates; Applied Science Research Center, Applied Science Private University, Amman, Jordan Author-Name: Gouher Ahmed Author-Workplace-Name: School of Business, Skyline University College, Sharjah, United Arab Emirates Author-Name: Khaled Alshaketheep Author-Workplace-Name: Department of Marketing, Business School, The Hashemite University, Zarqa, Jordan Title: Investigating the Main Factors Affecting Doing More Business with Existing Customers in Light of Customer Experience: An Empirical Study in the Malls Abstract: The study analyzed the relationship between four independent latent factors (emotion, communication, attitude and satisfaction) in the dependent factor (rebuying) in the presence of a moderating variable (consumers’ experience) by using a structural equation model based on the partial least squares (PLS) method. The study has applied to retail trade customers in malls. The study collected the needed data through a survey designed for this purpose. The study collected data from 300 mall shoppers. The study employs SmartPLS to analyze the data collected. The study has found that each of the independent factors significantly and positively affects the rebuying decision (a positive relationship), with the exception of the emotions factor, which had a negative impact on the rebuying decision. Also, the modified variable had a positive role in the relationship between the independent factors and the dependent factor, with the exception of the emotions factor. The effect of the modified variable caused a decline in the intensity of the relationship between these two factors. Classification-JEL: M31, L14,J53, P33 Keywords: Retail Trade, Malls Customers, Existing Customer, Rebuying, Emotion, Satisfaction, Communication, Attitude Journal: International Review of Management and Marketing Pages: 301-306 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17539/8356 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17539 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-30 Template-Type: ReDIF-Article 1.0 Author-Name: Oluyinka Oluwagbade Author-Workplace-Name: Afe Babalola University, Ado-Ekiti, Nigeria Author-Name: Niyi Solomon Awotomýlusý Author-Workplace-Name: Afe Babalola University, Ado-Ekiti, Nigeria Author-Name: Samuel Ajibade Dada Author-Workplace-Name: Afe Babalola University, Ado-Ekiti, Nigeria Author-Name: Temitayo Oluwatimilehin Abe Author-Workplace-Name: Afe Babalola University, Ado-Ekiti, Nigeria Author-Name: Motunrayo Olayinka Adewara Author-Workplace-Name: Afe Babalola University, Ado-Ekiti, Nigeria Title: A Comparative Analysis of Board Qualities and Performance of Listed Deposit Money Banks in Nigeria and Ghana Abstract: Disclosure of board information is crucial for good governance, risk management, and stakeholder relations in the banking sector. The board of directors’ quality is crucial in setting strategic direction and ensuring effective governance. This study comparatively examined the qualities of the board of directors of listed deposit banks in Nigeria and Ghana and assessed the effects of the board qualities on the financial performance of banks in the two countries. The study used an ex post facto research design, involving 19 deposit money banks listed on the Nigerian Exchange Limited and Ghanaian Stock Exchange. Data was collected from audited annual reports and analyzed using descriptive and inferential statistics. The descriptive analysis includes mean, median mode, minimum, and maximum among others while the inferential analysis includes independent t-tests and panel regression. The study reveals that the board of listed deposit money banks in the Nigerian exchange group meets more frequently and is more independent than those in the Ghanaian stock exchange, and their board size is larger than in Ghana. Board female gender diversity of listed deposit money banks on the Nigerian exchange group is not significantly lower than the board female gender diversity of firms listed on the Ghanaian stock exchange. The study reveals that board gender diversity doesn’t significantly impact the financial performance of listed deposit money banks in Nigeria and Ghana. However, board independence has a negative effect in Nigeria, while board meetings negatively affect performance in Nigeria. Board size also has a positive effect in Nigeria. The study recommends that directors of listed banks in Nigeria should reduce the number of their meetings or expenses of the meeting because it is reducing the profitability of the companies. The study also recommends that the banks in Ghana should provide regular training for independent directors to enhance their understanding of the industry. Classification-JEL: M, P Keywords: Board Qualities, Good Governance, Risk Management, Deposit Banks Journal: International Review of Management and Marketing Pages: 307-316 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17128/8357 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17128 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-31 Template-Type: ReDIF-Article 1.0 Author-Name: Kamilah Ahmad Author-Workplace-Name: Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Parit Raja, 86400 Batu Pahat, Malaysia Title: The Influence of Financial Literacy, Risk Orientation and Qualified Accountants on Performance in Micro, Small and Medium Enterprises: The Mediating Role of Management Accounting Abstract: There are limited studies examining whether the owner or manager’s financial literacy, risk orientation, and deployment of qualified accounting staff influence the adoption of management accounting practices (MAPs) and performance in the context of micro, small, and medium-sized enterprises (MSMEs). Thus, this study seeks to examine the effect of financial literacy, qualified accounting staff, and risk orientation on performance, with MAPs as a mediating variable within the context of MSMEs from a developing country. A quantitative study was established where a questionnaire survey was administered to Malaysian MSMEs from different sectors. Based on 105 valid responses, the results show that MAPs have positive and significant effect on performance. The study also reveals that MAPs significantly and fully mediate the relationships between owner/manager’s financial literacy, qualified accounting staff, risk orientation, and performance of MSMEs. The findings provide significant data for identifying key factors within the setting of small businesses in developing countries to improve financial resilience in the current competitive economy. Our findings offer valuable insight to practitioners about how competencies and key management accounting concepts can consequently affect the positive outcomes of organisational performance. Classification-JEL: M49 Keywords: Small and Medium-Sized Enterprises, Management Accounting, Manufacturing Sector, Malaysia Journal: International Review of Management and Marketing Pages: 317-324 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17044/8359 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17044 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-32 Template-Type: ReDIF-Article 1.0 Author-Name: Badreldin Mohamed Ahmed Abdulrahman Author-Workplace-Name: Department of Business Administration, College of Business, Jouf University, Saudi Arabia Author-Name: Sanaa Mostafa Mohammed Author-Workplace-Name: Department of Business Administration, College of Business, Jouf University, Saudi Arabia Title: Investigating the Impact of Digital Leadership Dimensions on Service Economics Dimensions: An Empirical Study of Service Ministries in the Kingdom of Saudi Arabia Abstract: This study examines the influence of various aspects of digital leadership (such as digital culture, visionary planning, system design, empowering leadership, employee development, innovation, persuasion, and knowledge) on different dimensions of service economics (including innovative economic ideas, efficient use of economic resources, leadership behaviors, and economic learning) within service ministries in the Kingdom of Saudi Arabia. We used a quantitative technique to collect data from a sample of 475 workers involved in service ministries via the use of a survey questionnaire. We conducted a thorough study of the data using the method of multiple regression analysis. The findings indicate that the different components of digital leadership have a significant and advantageous impact on the variables associated with service economics. The research determined that digital culture, innovation, and employee professional development are the main characteristics that have a major impact on digital leadership. This study contributes to the current literature by providing empirical evidence on the relationship between digital leadership and service economics. Additionally, it offers practical suggestions for service ministries in Saudi Arabia to enhance their service economics via the implementation of effective digital leadership methods. Nevertheless, the study is subject to many limitations, including its cross-sectional design and its narrow emphasis on a particular environment. It is recommended that future research endeavors address these constraints. Classification-JEL: B21, B22, D15, F44, M21 Keywords: Service Economies, Digital Culture, Digital Leadership, Employee Professional Development, Economic Innovative Ideas, Leadership Behaviors Journal: International Review of Management and Marketing Pages: 325-333 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17269/8360 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17269 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-33 Template-Type: ReDIF-Article 1.0 Author-Name: Fatima Alsuwaidi Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Author-Name: Muhammad Raziq Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Author-Name: Uzma Batool Author-Workplace-Name: Superior University: Lahore, Pakistan Title: Commercial Diplomacy and Internationalization of SMEs: A Scoping Review Abstract: The purpose of this study is to synthesize information about the possible advantages of SME internationalization. The primary question driving this scoping review is: What is the extent to which field of commercial diplomacy has identified its potential to benefit the SMEs, specifically in their internationalization efforts? We do have done a scoping review adhering to a five-step methodology, and extensively reviewing the relevant studies. A systematic literature review was conducted using electronic databases with predefined inclusion-exclusion criteria. 191 articles were screened, yielding 19 relevant studies for final analysis. Our review not only offers a comprehensive analysis of the current research on the relationship between CD and SME internationalization, but also identifies key themes. While doing so, this study sheds light on significant findings, on-going debates, and identifies research gaps that need future exploration. The study’s theoretical and practical implications are also discussed. The role of SMEs in economic growth and innovation is crucial in the context of globalization. Nevertheless, SMEs have several internal and external challenges throughout their process of internationalization. Despite the established significance commercial diplomacy plays in the internationalization efforts of SMEs, centre of attention remains on large organization and their facilitation. While the current body of research mostly focuses on the economic consequences of internationalization for bigger companies, it remains limited on SMEs. Classification-JEL: F2, F5, F13, N4 Keywords: SME Internationalization, Commercial Diplomacy, Internationalization, Challenges, Commercial Diplomacy Review Journal: International Review of Management and Marketing Pages: 334-345 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17271/8361 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17271 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-34 Template-Type: ReDIF-Article 1.0 Author-Name: Ridwaan Asmal Author-Workplace-Name: Faculty of Finance, MANCOSA, Durban, South Africa Author-Name: Marlini Moodley Author-Workplace-Name: Faculty of Marketing, MANCOSA, Durban, South Africa Title: Brand Image as a Strategic Lever for Mergers and Acquisitions in the Financial Services Sector in South Africa Abstract: There were a number of mergers and acquisition (M&amp;A) and hostile take overs in South Africa over the past decade and half. Companies in a M&amp;A are in most instances preoccupied in pursuit of increasing the shareholder value and securing the biggest market share through effective branding. The research objectives of the study were to evaluate the effectiveness of mergers and acquisitions in relation to its image as a brand and to provide recommendations in respect of future merger and acquisition deals for an organisation. The study adopted the quantitative method of research by means of a survey questionnaire and the target population for this study was 310 managers (in the financial services sector) in Kwazulu-Natal. Relevant descriptive and inferential statistics were used to analyse the data collected. The research findings uncovered that from a turnaround perspective in mergers and acquisition deals, brand image should be skilfully and appealingly crafted to generate the desired return on investment. This study contributes to the body of knowledge by revealing that institutions who merge in the financial services sector consolidate their position in the market if brand image is aligned to the institution’s strategy. A fortified brand image results in greater market share. Classification-JEL: M30, M31, G34 Keywords: Brand Image, Mergers and Acquisitions in South Africa, Rebranding; Branding for Business, Branding Strategies for the Financial Sector Journal: International Review of Management and Marketing Pages: 346-354 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17579/8368 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17579 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-35 Template-Type: ReDIF-Article 1.0 Author-Name: Trapati Narwaria Author-Workplace-Name: Research Scholar, Amity Business School, Amity University Madhya Pradesh, India Author-Name: Rajiv Dwivedi Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Author-Name: Anil Vashisht Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Author-Name: Apoorva Mishra Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Author-Name: Pratiksha Saxena Author-Workplace-Name: Prestige Institute of Management and Research, Gwalior, Madhya Pradesh, India Author-Name: Vivek Gupta Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Author-Name: Abhishek Singhal Author-Workplace-Name: Shoolini University, Solan-Himachal Pradesh, India Author-Name: Sandeep Raghuwanshi Author-Workplace-Name: Amity Business School, Amity University Madhya Pradesh, India Title: A Bibliometric Analysis of Employee Turnover Intention among IT Sector Employees Abstract: Employee turnover is an important problem in the IT sector. However, there are still few comprehensive discussions on the current trends in employee turnover research. This study aims to comprehensively investigate relevant literature from 2019 to 2023 by bibliometric analysis to facilitate detailed exploration. The study has collected many academic documents and provided a comprehensive overview of recent research landscapes. Using the Scopus database, we used library analysis to examine the publication on employee turnover intentions between 2019 and 2023. The results showed a significant increase in research on turnover intentions, which highlighted their continued relevance in organizational research. In addition, the study identified and mapped a group of academic research focusing on employee turnover intentions, job satisfaction, employee management, and employee turnover. Key themes, influential works, and outstanding contributions were highlighted, showing the main contributors and key publications in this area. The information obtained from this study provides a valuable basis for future research and guides researchers to the most important research areas. The recommendations proposed will contribute to the development of effective retention strategies and promote better working conditions, ultimately contributing to the success and well-being of organizations and employees. Classification-JEL: J63, J28, M54, O15, C55 Keywords: Bibliometric Analysis, Employee Turnover Intention, Scopus Journal: International Review of Management and Marketing Pages: 355-363 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17067/8369 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17067 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-36 Template-Type: ReDIF-Article 1.0 Author-Name: Vikneswary Tirumalaisamy Author-Workplace-Name: Faculty of Business and Communications, INTI International University, Persiaran Perdana BBN Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia Author-Name: Asokan Vasudevan Author-Workplace-Name: Faculty of Business and Communications, INTI International University, Persiaran Perdana BBN Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia Author-Name: Rajani Balakrishnan Author-Workplace-Name: Faculty of Business and Communications, INTI International University, Persiaran Perdana BBN Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia Author-Name: Suleiman Ibrahim Shelash Mohammad Author-Workplace-Name: Electronic Marketing and Social Media, Economic and Administrative Sciences Zarqa University, Jordan; & Research follower, INTI International University, 71800 Negeri Sembilan, Malaysia Author-Name: A. Vasumathi Author-Workplace-Name: Vellore Institute of Technology Business School, VIT University, Vellore, Tamil Nadu, India Author-Name: Ahmad Samed Al-Adwan Author-Workplace-Name: Business Technology, Hourani Center for Applied Scientific Research, Al- Ahliyya Amman University, Amman, Jordan Author-Name: Barween Al Kurdi Author-Workplace-Name: Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan Title: Key Success Factors in Entrepreneurial Development among Women Micro-Entrepreneurs in Malaysia Abstract: This study explores factors influencing entrepreneurial development among women microentrepreneurs in Malaysia. Using self-administered questionnaires distributed to 50 participants, the research examined four key factors: family support, business prospects, sociocultural factors, and government support, with entrepreneurial development as the dependent variable and perception of success as a mediator. The data was analyzed using SmartPLS software. Results indicated that most variables had reliable Cronbach Alpha values, though issues with discriminant validity were found. The structural model showed substantial explanatory power, and most path coefficients indicated positive relationships, except for the link between government support and entrepreneurial development. However, only one hypothesis was accepted, revealing that socio-cultural factors significantly influence entrepreneurial development through the perception of success. The study suggests that future research should focus on specific sectors within microenterprises and include a larger sample size for a broader understanding of women’s economic contributions. This research provides valuable insights for policymakers aiming to enhance support for women microentrepreneurs in Malaysia. Classification-JEL: M54 Keywords: Success Factors, Entrepreneurial Development, Women Entrepreneurs, Micro Entrepreneurs, Socio-cultural Factors Journal: International Review of Management and Marketing Pages: 364-371 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17604/8384 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17604 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-37 Template-Type: ReDIF-Article 1.0 Author-Name: Abdallah Abusalma Author-Workplace-Name: College of Business Administration, Philadelphia University, Amman, Jordan Author-Name: Khaleel Ibrahim Al-Daoud Author-Workplace-Name: Department of Accounting, Business School Faculty, Al Ahilya Amman University, Amman, Jordan Author-Name: Suleiman Ibrahim Mohammad Author-Workplace-Name: Electronic Marketing and Social Media, Economic and Administrative Sciences, Zarqa University, Zarqa, Jordan; & INTI International University, 71800 Negeri Sembilan, Malaysia Author-Name: Asokan Vasudevan Author-Workplace-Name: Faculty of Business and Communications, INTI International University, 71800 Negeri Sembilan, Malaysia Title: Elevating Customer Satisfaction: The Crucial Role of Electronic Service Quality in Today’s Digital Landscape Abstract: With digital platforms having proved to be a hub for service delivery, the drivers of customer satisfaction have become very important in ensuring improvement in service quality and retaining customers. This paper investigates the dimensions of electronic service quality that influence customer satisfaction in Jordan’s logistics and delivery service. The approach is quantitative, and data was collected through structured questionnaires from 436 logistics and delivery service users. The key measurement dimensions in the study will be reliability, ease of use, efficiency, privacy, and responsiveness. Research results show that reliability is the main influencer in affecting customer satisfaction; responsiveness and ease of use are closely followed. Efficiency and privacy too show positive influences, though relatively low. That will mean that logistics and delivery service industries that offer reliable and responsive services will result in customer satisfaction. These e-service factors indicate greater room for improvement, which service providers are encouraged to focus on to nurture better customer loyalty. The following sections provide valuable insights for industry leaders and policymakers who aim to enhance the overall customer experience in Jordan’s blossoming digital service landscape. Classification-JEL: M31 Keywords: Electronic Service Quality, Customer Satisfaction, Logistics and Delivery Services, Jordan Journal: International Review of Management and Marketing Pages: 372-377 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17601/8385 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17601 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-38 Template-Type: ReDIF-Article 1.0 Author-Name: Khairia Ghuloum Al Maazmi Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Author-Name: Yazid Abdullahi Abubakar Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Author-Name: Muhammad Mustafa Raziq Author-Workplace-Name: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates Title: Linking Hierarchy Culture, Market Culture and Innovation Orientation: Moderating Roles of Causation and Effectuation Abstract: This paper aims to examine the influence of hierarchy and market cultures on firm’s innovation orientation. Also, it explores the moderating roles of the two decision-making logics, which are causation and effectuation on the relationship between hierarchy and market organizational cultures and innovation orientation. The current study extends past research on organizational culture and innovation, by being most likely the first study to examine the extent to which the relationship between hierarchical culture and SME innovation orientation is moderated by causal logic; and the extent to which effectual reasoning moderates the relationship between market culture and the innovation orientation of SMEs. The study utilizes survey data from 206 small and medium sized enterprises (SMEs) in the manufacturing and services sectors of the United Arab Emirates (UAE), that is analyzed using SmartPLS. The results of this study suggest that causation moderates the relationship between hierarchical culture and SME innovation orientation. Furthermore, market culture is only positively related to SME’s innovation orientation when effectuation moderates the relationship. Classification-JEL: M14, O30, L26 Keywords: Hierarchy Culture, Market Culture, Innovation Orientation, Causation, Effectuation Journal: International Review of Management and Marketing Pages: 378-388 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17222/8386 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17222 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-39 Template-Type: ReDIF-Article 1.0 Author-Name: Flip Schutte Author-Workplace-Name: Dean of Research, STADIO Higher Education, Krugersdorp, South Africa Title: Micro-Credentialing: The Janus of Higher Education Abstract: The use of micro-credentials holds immense potential to address the challenges of traditional higher education, particularly in terms of accessibility, employability, and inclusivity. This study delves into the rise of micro-credentialing and its evolution in the digital learning landscape post the COVID-19 pandemic. With many people owning cell phones and a tech-savvy younger generation, micro-credentials are poised to pave a promising pathway for education and career advancement. The research explores the potential, benefits, and possible future of micro-credentials. Using an integrative literature review approach, this study uses a qualitative approach to analyse policy documents, published articles, and case studies of micro-credentialing initiatives. According to initial research, micro-credentials have the potential to provide adaptable and targeted learning opportunities. These can be combined and aligned with industry standards, bridging the divide between traditional education and the evolving requirements of the job market. This adaptability instils confidence in the relevance of the education system. Micro-credentialing is a new way of recognising and certifying skills. It is more inclusive and challenges traditional education models, offering a lifelong learning and employability framework. Classification-JEL: A29 Keywords: Micro-Credentialing, Higher Education, Workforce Development, Lifelong Learning Journal: International Review of Management and Marketing Pages: 389-399 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17241/8387 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17241 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-40 Template-Type: ReDIF-Article 1.0 Author-Name: Segufta Yasmi Abdul Rahman Author-Workplace-Name: Faculty of Business and Communication, INTI International University, Malaysia, Author-Name: Ramila Devi Ram Sing Author-Workplace-Name: Faculty of Business, UNITAR International University, Malaysia. Title: Remote Work Dynamics in Semiconductor MNCs in Klang Valley: The Impact of Work Environment, Technological Infrastructure, and Work-Life Balance on Employee Productivity Moderated by Gender Abstract: The shift towards remote work has become a prominent feature of contemporary workplaces, driven by technological advancements and changing organizational paradigms. This study investigates remote work dynamics within semiconductor multinational corporations (MNCs) in Klang Valley, focusing on the interplay between work environment, technological infrastructure, work-life balance, and employee productivity. Social Exchange Theory (Blau, 1964), Operational model of analysis (Leitão et al., 2019) and Task-to-Performance Chain Theory (Goodhue and Thompson, 1995) guides the exploration of how these factors influence productivity, while Predictors and outcomes of LMX Model (Tziner et al., 2020) informs the examination of gender as a moderating factor. Utilizing a quantitative research approach, data was collected through structured surveys administered to employees of semiconductor MNCs in the Klang Valley region. The survey instrument captured key variables related to the work environment, technological infrastructure, and work-life balance. Statistical analyses, including regression modeling and moderation analysis, were employed to examine the relationships between these variables and productivity while considering gender as a moderating factor. The findings provide empirical evidence regarding the impact of the work environment, technological infrastructure, and work-life balance on employee productivity in remote settings within the semiconductor industry. Additionally, investigating gender as a moderating factor uncovers potential disparities in remote work experiences and outcomes between male and female employees. This study contributes to a deeper understanding of remote work dynamics, offering insights into organizational policies and practices to optimize productivity and foster inclusivity in remote work arrangements. Classification-JEL: J24, J29, O3 Keywords: Work Environment, Technological Infrastructure, Work-life Balance, Employee Productivity Journal: International Review of Management and Marketing Pages: 400-408 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17104/8395 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17104 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-41 Template-Type: ReDIF-Article 1.0 Author-Name: Ronny H. Walean Author-Workplace-Name: Faculty of Economics and Business, Universitas Klabat, Indonesia. Author-Name: Helena Pongoh Author-Workplace-Name: Faculty of Economics and Business, Universitas Klabat, Indonesia. Author-Name: Deske Mandagi Author-Workplace-Name: Faculty of Economics and Business, Universitas Klabat, Indonesia. Title: Integrating Brand Gestalt and Customer Loyalty in Telecommunication Sector: The Mediating Role of Customer Satisfaction Abstract: This study examines how the four dimensions of brand gestalt—story, sensescape, servicescape, and stakeholders—influence customer satisfaction and loyalty within a telecommunication company context. The research employed a descriptive quantitative design, collecting primary data through a survey of 232 respondents who use Telkomsel Indonesia's products and services. Data analysis was performed using Structural Equation Modeling (SEM) with the support of the SmartPLS statistical application. The findings reveal that the sensescape, servicescape, and stakeholder dimensions are crucial in determining customer satisfaction. Notably, only the sensescape dimension has a significant and positive impact on customer loyalty. These results suggest that Telkomsel should prioritize enhancing the sensescape, servicescape, and stakeholder components to improve customer satisfaction, with particular focus on sensescape to effectively boost customer loyalty. Classification-JEL: M31, M37; L96 Keywords: Brand Gestalt, Customer Loyalty, Customer Satisfaction Journal: International Review of Management and Marketing Pages: 409-423 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17262/8399 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17262 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-42 Template-Type: ReDIF-Article 1.0 Author-Name: Sufian Radwan Almanaseer Author-Workplace-Name: Tafila Technical University, Jordan. Author-Name: Zaher Abdel Fattah Al-Slehat Author-Workplace-Name: Tafila Technical University, Jordan. Author-Name: Bader Mustafa Al Sharif Author-Workplace-Name: Tafila Technical University, Jordan. Author-Name: Sulieman Daood Aloshaibat Author-Workplace-Name: Tafila Technical University, Jordan. Author-Name: Yazan Emnawer Al-Haraisa Author-Workplace-Name: Tafila Technical University, Jordan. Author-Name: Mohammad Abdlwhab Almahasneh Author-Workplace-Name: Tafila Technical University, Jordan. Title: Financial Literacy and Mobile Banking Usage: The Moderating Role of Demographic Characteristics Abstract: This study aimed to analyze the relationship between financial literacy and mobile banking ?usage, considering the moderating role of demographic characteristics among commercial ?bank clients in the Jordanian southern provinces of Jordan. Using a sample of 1,380 commercial bank clients from ?Jordan's southern region. To achieve the study's objective and test its hypotheses, the authors employed the quantitative method and utilized SPSS software version 28 for data analysis. The results revealed a strong positive relationship between ?the level of financial literacy and mobile banking usage, with a moderating role of ?demographic characteristics on the relationship between the level of financial literacy and ?mobile banking usage. The study found that male clients and individuals with higher income levels were more inclined to utilize mobile banking services compared to female clients and those with lower income levels. On the other hand, age and educational level did not show a ?moderating effect on this relationship. Based on the findings, the study recommends enhancing financial literacy through the development of programs and diverse digital banking products to meet client's needs, thereby promoting the adoption of mobile banking services. ? Classification-JEL: G21, G53 Keywords: Financial Literacy, Mobile Banking, Demographic Characteristics, Financial Technology, Jordan, Commercial Banks. Journal: International Review of Management and Marketing Pages: 424-432 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17386/8398 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17386 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-43 Template-Type: ReDIF-Article 1.0 Author-Name: Adeleke Abdulyekini Adebanjo Author-Workplace-Name: Master in Accounting and Finance, Cardiff Metropolitan University, Wales, United Kingdom Author-Name: Okere Wisdom Author-Workplace-Name: Bells University of Technology, Benja Village, Ota Ogun State, Nigeria. Title: Sustainable Drivers of Financial Success in Nigeria’s Non-Financial Sector: A Managerial Perspective Abstract: This study examines the determinants of financial performance from a managerial perspective capturing managerial outcomes such as managerial hubris, meetings, risk and compensation. This study utilises the ex post facto methodology. Using a panel ordinary least square regression, the findings demonstrate that a higher frequency of board meetings has a detrimental effect on financial performance, resulting in a 3% decline for each additional meeting. This is a result of an abundance of meetings, mental exhaustion from making too many decisions, and excessive control over tasks and processes. Managerial remuneration has a negative influence on financial performance, resulting in a 21% decline for each unit increase. Nevertheless, despite a substantial 83% decline in performance, management hubris does not have a meaningful impact on financial outcomes. Finally, exercising careful and wise decision-making while taking risks promotes the development of new ideas and the capacity to adjust to new circumstances, resulting in a significant 29% growth. The study's findings indicate that implementing strategic risk management may improve financial performance. This suggests that pay should be in line with long-term goals and that fostering a culture of transparent communication and efficient governance is crucial for minimising adverse effects and fostering sustainable growth outcomes. Classification-JEL: M0, M5, M14 Keywords: Upper Echelon Theory, Behavioural Finance, Managerial characteristics, Hubris, Board Diligence Journal: International Review of Management and Marketing Pages: 433-442 Volume: 14 Issue: 6 Year: 2024 Month: 10 File-URL: https://www.econjournals.com/index.php/irmm/article/download/17376/8401 File-Format: Application/pdf File-URL: https://www.econjournals.com/index.php/irmm/article/view/17376 File-Format: text/html Handle: RePEc:eco:journ3:2024-06-44