Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Mahdi Rezapour, Mehraban Hadi Peykani

Abstract


The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.


Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks
JEL Classifications: E37, E32, C53, C5


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